Troys Landscape Supply in Cohoes
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Cohoes, Albany County, New York, US
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Site: http://www.troyslandscapesupply....
- Monday:Closed
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:8AM–4PM
- Sunday:Closed
Troy landscaping has a huge selection of plants and stoneware to meet almost any project. I have always found the staff to be extremely knowledgeable and helping in selecting plants. If your buying more than 1 of a particular plant, dont be afraid to ask if they can help you on price.
Troys never fails to impress. Went there today, Mothers Day, to purchase annuals for my wifes amazing flower boxes. It has always been her passion and my Mothers Day gift to her.We tend to purchase our hanging baskets and larger trees/shrubs from Troys. Our flower box annuals from the other nursery, down Rt9 on the opposite side of the street. Never again. Especially after the other nurseries owner stated that they could not provide me help finding the flowers I was looking for. I will quote her. When I stated that I wasnt in a hurry, but needed help locating my items. She responded, No, we dont do that. Enough on that. I promptly went to Troys. Again, its Mothers Day. Incredibly busy. When I arrived I asked the closest employee for some help. They directed me to the manager, who was with another employee, Tammy. Tammy was more than eager to take the reins and direct me to each and every annual that I was looking for. Not only did she direct me to the correct flowers, she drove the cart!!! :) So if you have a little, or a bunch of landscaping stuff to get purchase... head to Troys as Im certain you too will be impressed. Thanks Troys (Tammy)
Non existent customer service.Spent $250+ on a Star Magnolia last Fall.Spring comes but no Star Magnolia blossoms. Eventually small white flowers appeared - definitely not Star Magnolia blooms.I was incredulous when they said “You picked it out - what do you want us to do about it?”I assured them that their person drove me in a golf cart to the plant. It was in the back and hard to find. There was no confusion about what I wanted.Person came out of the office - “sorry there was a problem” was not in her vocabulary. “10%, take it or leave it.”Nice way to treat a customer who spent $600+.I walked out and won’t be back.
A little more expensive than some landscape supply places but I wont hesitate to go back to Troy Landscape Supply. They had a great selection of plants, very helpful staff, and most importantly; no one harassed me for not wearing a face diaper. Im glad to take my buisness to a place that isnt more worried about a facemask then the customer and the sale.
I go here every year for the big beautiful wreath I treat myself to for my dining room. They make all their wreaths on site, and their designer is remarkable! Very high quality. Left mine up until March one year because it was so beautiful, and it only shed about 10 needles. They are so fresh.
Chris is such an asset to Troys landscaping. We went in with limited knowledge about what we were looking for and left with so much more info and several new ideas. Chris drove us around the entire yard giving us tips and suggestions. Chris and Pierce were both very friendly which definitely made it our new go to for landscaping.
We go here every year to purchase our Christmas trees and every year they never fail to impress.we purchase our tree and it is always a great deal at a great price and the trees always last through the winter without losing all the needles. they have a goat there that you can pet now and they also have free cookies and cider and hot chocolate that you can partake in as well as a store there that you can purchase a whole bunch of beautiful Christmas decor for your home. the customer service both inside and out is great and they will help you write to your vehicle with the tree and give your tree a fresh cut and also get the tree hook to your vehicle you do not have to worry about anyting while youre there. I would definitely recommend this place for your Christmas tree needs. I have never been there for the landscaping purposes but if theyre as good as they are with their Christmas trees then I would definitely give them a try for their landscaping as well. Thank you so much for listening.🤗
Best selection Ive seen. Check it out in Google maps satellite view, the place is huge and stacked with plants of all types. Tons of people offering to help and the people genuinely know what theyre talking about. Really impressive.Plants look really good: the regular trees, fruit bearing trees, bushes, everything. The trees are good size too, not sticks Tons of variety. Prices reflect what youre getting, but well worth it for a longer term plant.
I just read a review that seemed to say they have customer service. They have none. Ask an employee a question, get a lazy amswer like over there or no answer. Over there and they poit at 3 acres of trees.Troy Landscape Supply does not know what customer service is. They really are ignorant.
Horrible staff and terrible customer service. I called TLS yesterday to find out what the hours of operation were. In the past year Ive rarely gone out due to the pandemic. The recording said that TLS closes at 4pm on Sundays. I arrived at 1:45pm on Sunday and I was told to get out of the greenhouse because they were closing. Im not joking.... Maam you have to get out of the greenhouse were closed. I told them that I called to find out the hours of operation and they didnt care to even listen. Technically, I still had 15 mins but they were literally closing up the greenhouse and told me to come back tomorrow. I spoke to the manager which was a younger man, whos name I didnt get. He said, The recording doesnt say that. So, I called right in front of him and he handed me a card and said to come back. Was he serious? They were kicking me out and want ME to come back? Would it have killed the workers to give me an extra ten mins? I mean it wasnt even 2pm yet! So, I went to Georges Market and bought beautiful white begonias. Customer service is dead! Youd think having a year off theyd be overjoyed with excitement having extra customers.
This was my first experience with landscaping so I was a little overwhelmed. So many plants, flowers to choose from. The staff was great, very helpful, explaining everything, but not pushy. Especially Tammy. She even drew me a sketch of all the plants I picked out and where to plant them. I will definitely be going back.
Troy’s has a vast selection of healthy, well cared for shrubs, trees and plants with knowledgeable staff. The pricing is competitive. Unfortunately, their refund policy has something to be desired. A restocking fee if an item is returned and only 50% refund if a plant dies. This refund only applies to trees and shrubs. I purchased several ornamental grasses that did not survive at $35.00 a piece that did not meet the refund policy. With several competitive nursery’s nearby, I would shop them first and only purchase from Troys if I wasn’t able to find something else where.
Brought two hanging plants from Troy Landscape store. First let me explain why I gave them a five star. Have purchased flowers and plants from Troy for a long time. My family only use Troy for there flowers etc. I have never had a problem with the staff at the store until recently. Brought two plants and in two to three days both were Dead. Now remember I have brought plants and flowers and taken care of them for years, and I know how. Took the plants back, not for a refund but to exchange them. The woman inside gave us a hard time. Explained and asked for a return slip for next time or next year. We tried to drop the plants off and they gave us a hard time. Asked for one of the workers for his name and he refused to give it to us. Again not asking for a refund just a slip for next time or next year. I am sure Troy would not want his business or his company not accommodating his customers. Please Troy if you read these comments understand that we just want to return the plants and/order new ones later. Our business with your company was always positive. Thank you.
Huge selection from houseplants and vegetables to trees and stone & its full service. The guys are always so helpful and they take care when packing the plants away in your car for you. Weve been there on rainy days and they lay down a sheet of plastic to protect your seats and box the rest up. Highly recommend!
I used to go to another garden center near me...but now that I found this one it will be the only spot I go to. First time there yesterday and the staff were extremely happy to help with any questions. I found exactly what I wanted and ALOT cheaper than beckers or Walmart. Tons of selections of almost anything....soil,plants,shrubs,trees,fountains and more!!! Thanks Troys for making my first visit easy going!!
Not a great customer service. They do have a great collection of pavers, but the customer service bites you back.At first I thought that the manager was helpful in figuring out the amount of pavers I needed based on the square footage of my patio. Since I do not install patios for a living, I was not sure how much to order. He stated that he had a 20 year experience in installing the pavers. So he calculated and placed my order.However, when my pavers were delivered and installed, I had more than half of the edge pavers left. Only then I realized, that he had ordered a double of the amount. I needed 5 layers of edge pavers and he ordered 10. When I called asking if they would take it back, he said no. So be careful, do your own math, or you may end up with more than you need to.
High quality, very helpful employees! They exact a rather high price for their goods so know what is reasonable before you go there. But great quality and sevice are still worth something and Troys makes sure you feel a bit of concierge service, to the extent that you are at a garden and landscaping center. Their vegetable starter flats are healthy and well tended, so they will make for a great garden. Their floral and decorative plants are also of high quality. They have a very large inventory of trees and you can walk the grounds to your hearts content. (wear high boots if you do) or just take a ride around the property from one of their associates, with an all terrain car. They have made sure that you can find anything you want. This is a great place to get some inspiration.
They have a huge selection and are very knowledgeable. I brought a book of garden plans and was given help and guidance in choosing many shrubs and perennials for the plans. Ill admit their prices are higher but I do not mind spending more based on the customer service.
These guys pay local guides or give huge discounts to landscapers to write good reviews about their customer service .... do not believe those reviews. If you just want plants for double or triple the cost you can go here. But if you want to ask a few questions or get some information get ready to be yelled at. They actually employ bouncers to turn customers away at the door step. If there was an option for no star i would give that
NEVER AGAIN, WILL I GO THERE...Well I have been there few times, and was ,,, was very happy with the selection and service. BUT , today was the last. Nice plants, but lousy customer service.I was looking for a certain plant, and asked one of their workers a simple question, One was labeled house plant, priced 9.99, another was labeled Christmas Cactus. I asked what was the difference in the 2 plants. His reply was, in very good English, I do not understand your language. I do not speak English. I politely asked him in English, If you do not understand my language, what language do you understand. He laughed, said in English, Spanish , of course, and walked away. I told the people at check out what happened, and they replied, just go find another person who does speak English and you can ask them. They called to another guy and told him I had a question. I started to explain to him what happened and he Rudely said so what it wrong with that. I call that PISS POOR CUSTOMER SERVICE, It was not the fact that this place hires people that supposedly do not speak our language, it is that he Obviously understood me. And was rude. So were the others involved. So as I have been going there weekly since moving to this area, I will be taking my business to any one of the other plant stores with people who can and will assist me while at their stores.
DONT BUY FROM THEM. The plants and other products are priced three times more!!! Go to Lowe’s or other bigger store and you will get much cheaper. If you accidentally buy from them and you wish to return the manager will not return your money. Instead they will give you a ‘store credit, The reason the manager says he does this ‘ he hires and pays people to work for him and can not afford to return the money! Ridiculous.
I buy all my large flower pots from Troy landscape for years for my 2 homes. I made a purchase yesterday at 4:55Pm and felt rushed with my purchase since the lady said we close in 5 minutes. The flowers are half dead and look lifeless so I called to see if I could get something smaller and healthier and the woman on phone said final sale and no way. I saw better looking flower s at home depot for $10. Very sad but lost me as a client.
Mostly good experience. We told then what we were looking for, they drove us to the back tree fields to pick put our own trees, made the order digitally and brought us back to the main retail building to pay for our order and set up delivery. Felt a bit pricey and it qas a bot unclear how and who to flag down for help in the beginning.
They treated us like gold from the time we entered the parking lot and they toured us around on a golf cart providing us with tons of information on all the different trees along with the spacing and care. They are extremely knowledgeable with trees in this zone and they made a seemingly daunting task into something fun.When it came time for delivery- everything was prepped as they had instructed and provided, the delivery was a breeze. I would definitely recommend Troys to anyone needed a tree or a bunch of trees like us.
They close at 5pm everyday and 2pm on Sundays!? And they are very strict about this policy. I left my 9-5 job a little early to stop in for some plants and was rudely told I needed to hurry up so they could close. Its nice to shop at local places, but when you make it difficult to do so, people tend to go elsewhere like the big box stores.
Went all over looking for a bird bath, decided to just drive around, came upon Troys and found exactly what we were looking for, young man helped us and he was pretty funny too! Decided to quit home Depot and Lowes for all of our outdoor landscaping needs! Troys has it all
Great place for flowers and plants.Very large selection of landscaping needs flowers, plants, shrubs, mulch, stones just about everything you need for landscaping. Plenty of staff on hand to help pick things out and carry and or load your things up no pressure to buy and lots of deals.
DO NOT buy anything from this place, we bought retaining wall block and were told to buy extra in case we needed it and that we could return what we didnt use. When we returned the block two days later they charged us $15 dollars to put the twenty blocks away. To make matters worse after waiting around for someone to do this we ended up doing it ourselves. Also do not buy any plants or trees because they will not refund or exchange as they claim.
Fellow landcaper. Bought a dump truck from there buisness that one of there buddies Daniel t.Duggan of d&d landcaping was advertising on there property drove it less than 600 miles and transmission went on it. Dan wont answer phone even tho he claims transmission was replaced less than 15000 miles ago and mike the new owner at troys said he would contact dan and get to the bottom of the situation. Mike claims dan wont answer phone for him either even tho they r buddies. Dont do buisness with troys landscaping or d&d landscaping will screw over the next guy.
Total reviews rating 4.4
175 Reviews for Troys Landscape Supply 2023:
Review №1
2022-05-23This place always has the most beautiful stock and such an amazing selection. You can spend the whole day here and still have much to see. The customer service is amazing and they make sure they always have someone to help you quickly. Got five beautiful 5 ft arborvitae this weekend and was literally in and out in less than 20 min - the man helping me quickly got some help to put the trees on a pallet and they loaded them on my truck. I didn’t have to do anything - just pick out the ones I wanted. Highly recommend!
Review №2
2022-06-02Very disappointed today. I usually am greeted by workers eager to help with my project. Not a person helped me even after one was requested, after 20+ min of hunting for nursery stock I had to leave. Very disappointed, not the usual experience I have had in the past. They have the best selection of stock but....when you need assistance and none appers/ available (?) I leave. Sorry Troys, I may not go back. I have been buying my stock from them since they were on Rt. 7!
Review №3
2021-03-23Troy Landscape Supply has a HUGE selection for outdoor plants and a good variety of indoor plans. I went in looking for indoor plants and was very pleased. Abby was super friendly and the store was very clean, and I look forward to revising!
Review №4
2022-05-06Super disappointing - after reading all of the amazing reviews I was really excited to be able to work with this company to get the pavers were looking for (that the manufacturers site says Troy Landscape Supply carries). I emailed them asking for an estimate, describing the project, area needing coverage, and what their delivery options are to my zipcode. I got a super curt email back that only said, We dont have those pavers in stock. - JoeNo information about what I asked for when the pavers *are* in stock.No information about when the pavers would be back in stock, or even if they ever will be in stock again.No offer to order them with an estimated lead time.No offer to find something comparable, no follow up questions to see if anything else they have in stock would suit our needs.Im not sure how this place is still in business or how they have anything more than 1 star reviews if this has been any indication of how little assistance theyre willing to provide and how little they care about getting customers.
Review №5
2018-07-02This is our first stop for all of our clients. The staff is friendly, the selection is overwhelming and the prices are very reasonable. Someone is always available to help you with plant selections and getting loaded.
Review №6
2021-08-10We have been going to Troys for years. The reason we keep going back is exactly what happened today. We went there today for help landscaping the whole front of my daughters house. We needed ideas. Ernie laid out a design and made suggestions which were awesome. He took as much time as we needed and the selection is amazing. The plants are amazingly healthy and beautiful. Great place!
Review №7
2021-08-24We went to Troy’s with just photos of the outside of your house with no real plans. We worked with Ernie who drew our an entire plan for the front of our house. He was amazing to work with and the quality of the plants/trees/bushes at Troy’s is outstanding. They went above and beyond and I recommend them anytime! There selections is also incredibly vast!
Review №8
2021-11-16After 40 years of building our own home and finally getting to landscaping, we visited Troy Landscaping 5 times and spoke with employees by phone twice. Attitude, presentation, service, advice, quality….spot on consistent and perfect. I can’t express enough how much we appreciate all of the above, especially these days. Smiles always greeted us and their advice was awesome, having gone the extra length to explain things to this 1st time perennial gardener. Heloscaping introduced us to TL when choosing our pavers for our sidewalk and driveway, which was a great selection to choose from. Please don’t change a thing!
Review №9
2021-12-13$138 for a 6’ Christmas tree. They are $60-70 with a hole drilled in the bottom at George’s around the corner. Had been coming to Troys for a Xmas tree for five years. Will not be back.
Review №10
2022-05-29They had a good selection of plants, trees, and supplies.