Turnpike Auto Services in Altamont
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Altamont, Albany County, New York, US
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This guy has no customer service or communication skills what so ever. He might be good mechanically, but he should really take the time to work on the way he interacts with his customers. After all, they are the bread and butter of his business. A friend of mines daughter ended up leaving his shop in tears. Maybe Mr. Mark was having a bad day on that particular day, but I guess he lost it on my friends daughter over the phone when she called him at the end of the day to ask his what was going on with her car (she dropped the car off to him at 8:00 that morning). From what I understand, the phone conversation ended with him telling her he didnt like her or want her to come back, and I quote I dont like Volkswagens, so thats another strike you have against you.I was totally appalled when I heard about this. Mark, learn some manners, my friend. Without your customers, you would be nothing.
Total reviews rating 4.7
28 Reviews for Turnpike Auto Services 2023:
Review β1
2022-05-18Very helpful and assisted with tires rotation. Also informed me of futures issues with front end tie rod. Appreciate his concern and value his acts of kindness. 2004 Toyota camry. Thank you for fixing my muffler and flanged rusted. Welded two pipe together appreciate every you done to make vehicles safe and secure quietly 2013 Nissan versa. π€«. Mark is outstanding for thrifty most effective repairs I grateful for highlights ππ
Review β2
2021-09-22I Highly Recommend Turnpike Auto!!! Mark was incredibly knowledgeable and thorough. My 2012 Acura runs like new! Mark took the time to walk me through exactly what was done on my car. He showed me all of the parts removed and gave me comparisons of what the healthy part should look like and now does, because of Mark being a fantastic mechanic! I cannot thank him enough for fixing my vehicle; it is now safe to drive again and I am thankful for Markβs professionalism and expertise.
Review β3
2021-08-11My car was making a terrible noise and I knew that I shouldnβt be driving it until the problem was diagnosed. Other shops were booked for weeks but Turnpike Auto welcomed me to come in at the end of their long day to at least see what the problem was. It turned out to be loose heat shield hardware that was fixed on the spot at an extremely affordable rate. Stress free evening thanks to above and beyond service.
Review β4
2021-09-06If you ever have any trouble in and around Albany, Call and ask for mark the owner. He Is an extremely reputable individual. I live in Southern New York And was towed to his shop..My vehicle needed a new alternator, And it was on a Friday before busy weekend.. He received the car about 12-1 oclock.. I picked the car up from him about 5 pmIf you read this ,, a big thank you Mark!!!
Review β5
2021-07-16Several months ago Mr Anan called me around noon to bring his car in at 430 to get a brake issue looked at while he waited. Having a full schedule that day I informed him that if he dropped the car off I would look at it when I had a chance, but probably wouldnt be able to fix it that day. He then told me he didnt want it fixed that day, but just looked at. I then told him I already had a busy day and that I wouldnt be able to look at it at 430 while he waited and perhaps another day would be better. Then for the third time he said he just wanted to have it looked at that day at 430. I then said that i would not be interested in looking at his car at 430. he then replied that I was rude, and proceeded to write a review stating that I was rude and a bad mechanic. He has never been at my shop so I dont know how he can rate my mechanical abilities.
Review β6
2018-08-02Mark is an excellent mechanic, honest and fair, which makes for a good combination. Started bringing my car to Mark about 3 years ago and he just finished working on 2 of my cars. I have no complaints with the price or work and will continue having my cars serviced there.
Review β7
2020-01-29Mark was so helpful in telling me what needed to be done. Not overly pushy or money hungry acting. I called him this morning and dropped my car off at noon and had it returned to me within 4 hours. I had the rear breaks and rotors done as well as the front tyrod and he noticed the back plate light out and fixed that as well. I need and inspection in 2 months and will be going to Mark for that and any further repairs. Thanks a million Mark!!!
Review β8
2018-10-16Mark is a trustworthy mechanic. He will take his time to look at the problem and shares his explanation of fixes while allowing you to view the worn out replaced parts. He is beyond accommodating in scheduling you to come in with a problem and work tirelessly to get your vehicle back to you in good standing. Thanks for all you hard work.
Review β9
2015-11-04Mark is a great mechanic. He is always upfront and honest with the work and his prices. Been a long time customer and have not had any reason to look elsewhere. Have recommended him to many friends and family members.
Review β10
2021-06-08I have been going to Turnpike Auto for over 30 years and never had a problem with any repair. Mark does great work.