Twin Trees in East Syracuse
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East Syracuse, Onondaga County, New York, US
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Site: http://www.twintreeseast.com/
- Monday:11AM–9PM
- Tuesday:11AM–9PM
- Wednesday:11AM–9PM
- Thursday:11AM–9PM
- Friday:11AM–9PM
- Saturday:11AM–11PM
- Sunday:3–9:30PM
Twin Trees in other cities:
Placed an order figuring Id let Nick get what he wants for dinner on Fathers Day. When I called and placed the order I told the girl I wanted Special #1 for $33.99. The girl said ok and asked what I wanted and I placed my order. When I arrived, she told me it would be $40.49. When I questioned for the $33 special?, her response was that the prices went up, they just havent been able to update the website. She put my receipts on the counter to sign and then turned and walked away. When I started to say something, the phone rang and she answered it keeping her back to me. I was flabbergasted. Talk about unprofessional and horrible customer service. When Nick called after I got home, he asked to speak to the owner, the guy (highly doubt it was the owner) was rude to Nick and hung up on him. Basically, I guess the website prices being wrong is the customers fault, not theirs. So much for honoring the advertised price. Will choose another place for pizza in the future.
Called to order pizza, wings and salads for event at our house! Over $99.00 worth. The woman who answered phone for order was not only curt and crass but had an attitude. Seemed put out to have to take the order! I had called earlier to give notice of big order and she had the same attitude in both calls. My daughter age 51 and granddaughter age 25 went to pick the order up. When they arrived a bald male who was working there was telling the woman at counter an older woman, tanned with dark hair, she was “miserable !” She then seemed irritated that they were there. She went in kitchen came out and said curtly “ it’s not ready yet your going to have to wait”. They said that’s okay! She went in the kitchen a few minutes later and came out with order and gave to them. Pizza boxes and bagged items on top. They left and when they arrived it was discovered part of the order was missing!!! I called and a man answered and Asked me if I could hold.i said okay.Then I got the same woman I ordered from earlier! I told her part of order was missing and she said rather nastily that she told me “that you have to get it out of cooler.” Neither of my daughters were aware of that they had never been there before and were never told that when they were there!!! I had asked Earlier if I could get it delivered and she said “nope we don’t deliver between 2 and 4. Ironically it was 3:50pm when I called about missing items. You would think she would have offered to deliver the missing items 10 minutes from then!!!! At 4:00. After all it was a $99 + order! When I tried to explain again what transpired she just hung up on me! Who does that? Guess bald employee was right!Cant believe how rude and nasty she was! Poor representative for a business! It was the topic of our event and one and all said they will never order from them! During this time where businesses are struggling to survive this doesn’t cut it! We have ordered from there several times since they opened. I can handle a burnt pizza here and there (which has happened before) but never will we accept being treated like that ! We are all done!
Food order has been wrong 3 times on a row. Ordered extra sauce on the wings got the wings dry and hard as a rock. Rude and unprofessional customer service management fails to resolve or acknowledge my concern. If I could give them 0 stars I would. We will be looking elsewhere for pizza from now on
Just went in for pickup of several pizzas and wings for a teenager birthday party. Service was friendly. Food well packaged for transport and the guests liked it.Recommend for anyone who wants Pizza shop food for takeout. Located right on the main road in East Syracuse. Parking is to left of the building as you face it.
I am so disappointed. Ordered last evening and the pizzas were dried out and cold. I ordered it on line and asked for it to be ready at 530. They couldnt find it at first. Cold when my daughter in law picked up. The shop was too far to drive back. Customer service was bad also. I dont think I will be ordering at this location again.
Usually go to twin trees 3 . Do not go to this one in east Syracuse.tried to talk me in to ordering something different because it was a better deal . Supposedly was going to save me 4 dollars. So I bought a large pizza only to waste it when I wanted a small to save 4 dollars. Oh well not a big deal. Then they call me 2 hours later to tell me they need to charge my card again because they charged it wrong . Being the honest person that I am. I accommodated and gave them my credit card number. Now there are 2 charges. One for 38 and one for 46 . When I called to complain the employee said the manager Sharon wasn’t there and ended up hanging up on me. Apparently they were annoyed because I asked for a coupon or discount for my inconvenience She said it’s a mistake we don’t do anything about mistakes. Yet they went out of their way to call me to make sure they charged me the 46 dollars not 38.00.. so all that for 6 dollars.. the management must tell its employees that it’s ok to hang up on customers. I will stick to twin trees 3 and tell everyone I know not to go there.
The East Syracuse location gives Twin Trees a BAD name. The one in Solvay is really good. The customer service at the East Syracuse location is HORRIBLE. I called for pizza n wings to be delivered. When I gave the lady on the phone my number she said my name, so I assumed she knew my address, seeing as to how she never asked for it. So I get a phone call about a hour and a half later, which was them asking me my address. I tell them if the food is not fresh and has been sitting around I don’t want it! She assures me that it’s fresh and that the delivery driver would be on his way. So by the Time the food gets here my girls are starving. I look in the box and the pizza looks old and is cold. The wings were Luke warm and far from extra crispy like i ordered. Oh and not to mention the celery that looked like they were just pulled from the garden and not cleaned at all. This place is not cheap so not getting your money’s worth is a BIG disappointment. I will not be ordering from here again wasting my money.
Twin trees East Syracuse has excellent pizza excellent food no matter what you order and it looks like theyre getting ready to expand to become a little bigger so that might be nice for everyone in the end always a smile when you go in there and always great service you must wear a mask to enter this building
I ordered a large pizza and 12 wings. From the East Syracuse location. We called it in at 5:09 PM. At 6:17PM, we called just to make sure are order was all set as it was already over an hour. They stated it was on its way in 5mins.At 6:35, I called again, while i was on the phone with the store, the driver showed up. I hung up, paid the driver $30.24 for the order and also a$5.00 tip.Opened the box and the pizza was the wrong size, wings & pizza were cold.I called the store again and requested the driver just pulled away, to call him, send him back & credit my credit card back for the late improper order, that we were now going out to eat. She said she would put me on hold & talk to a manager. I waited on hold another 8mins. Hung up, called back & asked to speak to a manager. The assistant manager would not take the pizza back and or credit me for the incorrect order and extremely late order.I will never order from any Twin Trees again.Totally unprofessional.
Great food only reason I have it “a” star. Customer service sucks. I was picking up my order, one customer in front and one behind me. The customer in front of me ordered , then she recognized the customer behind and immediately grabbed his order. I told her he was behind me and she said that I had to speak up. I’m sorry when there’s a line you help them as they come up the end. I don’t care if you know them or not she could of asked if I was set but nooo. I rather drive the 10 minutes and go to solvay. No more of my money is going there that’s for sure. And don’t reply because I don’t want a refund or a coupon.
I was very excited to order from here. The lady on the phone was very pleasant and attentive. When my food arrived to me they brought the wrong soda and forgot one on as well. The driver appilogized and said he would be right back with it. Took the money and tip and never returned. I know mistakes happen but dont say you will return and not. I am very dissapointed in the professionalism.
I called to order an antipasto salad about 9 at night I thought it was funny she said it was already done but thought okay. Sent my husband to pick it up one the meat smelled bad for what was in it which was barely none at all and lettuce at bottom was bad. I called at 945 she said they were closed I told her about my salad she said well we are told to count that many pieces so about 8 pieces of meat 4 pieces of cheese. Dont go here for an antipasto salad go to uncle chubbies I dont eat pizza so I always get a salad theirs had a ton of meat and is made fresh.
Pizza 🍕& wings🍗 are a staple food in my house, 4 kids and 2 adults,its always a favorite. Im a Twin Trees fan (its usually our go -to) but my husband wanted his parents to try OIP while they were here from out of state . His mom grew up in Brooklyn and wanted a thin crust. He chose OIP💁. After multiple attempts to order a Family Pak( 2 large cheese pizzas with 30 wings and 1 -2 liter of soda) and changing the price from $50 to $82 ( before tax & tip)for adding 1 topping and 1 -2 liter of soda we realized they definitely didnt have it together for a Saturday evening. So I did what I do best and rubbed it in his face that I was going to get my way!😂😂 We ended up getting 2 large 2 topping pizzas with 48 wings and 2 -2 liters of soda for under $70 including tax. It was fantastic and everyone enjoyed their pizza and wings- very happy that yet again we had a great night and I will continue to order !
For one there are staff just standing around not paying attention to anything. Two i placed an order in person which was cheese pizza wings and garlic bread. I was told 15-20 mins. 40 mins later i was brought my food. No garlic bread. I was told it would be three mins because this young lady forgot. Then 20 mins goes by and i ask and she says they will be right out. 20 mins later and i asked and she says you are still here? Get home the wings are burnt and the pizza was not cooked enough. I do not recommend this place at all and to top it off the cut the pieces in the pizza stupid. There are better places but i am new to the area and never again
Well lets see.... I ordered a small pizza =$10.50, sausage topping =$1.50 total with tax $12.96. I was charged $14.58. I ordered a large pizza a week ago and the total with sausage and taxes was $15.60.This place is a joke. I will never order from them again. These were pick up orders.
I placed an order online and the order was not received by twin trees. When I called to request an update on the order that was not delivered, the employee I spoke to was extremely rude and uncooperative. Management resolved the online ordering issue but failed to address their lack of customer service. We will not be ordering from them again.
Yesterday, I witnessed the owner of Twin Trees, East Syracuse, blow the stop sign in front of me, make a face and stick out his tongue at me like Mick Jagger. Seriously??? Are you 12 years old??? If youre going to continue to do that, you may want to change your license plate from Pizza 1 to Moron. The pizza isnt that good that I would put up with an owner like that. From now on, Ill go elsewhere, and give my money to someone who truly deserves it.
As my roomate orders delivery you take are order make us wait a hour and a half we call you said we been trying to get a hold of you we took your number down wrong (incompatance) then they tell my roommaye oh we dont deliver there so i call from my phone ask do you deliver to eastwood they say yes but they insist they dont deliver to my address but i live in eastwood about 2.1 miles horrable attitude by women on the phone im assuming its the same rude girl everyone complains about being rude behind the counter seriously they should just close the east syracuse store its not as good as any other of the resteraunts not even close we will be calling everywhere but twin trees all this over not delivering to a place they have delivered to 100s of times over the last 6 yrs
Total reviews rating 4
199 Reviews for Twin Trees 2023:
Review №1
2022-03-05Weve ordered from there for years, they were our favorite pizza and wing shop, but started noticing a downward change of our food over the last year and a half. They were our favorite pizza and wing shop, but we wont be ordering from them anymore. We recently ordered our normal pizza and wing special, large 2 topping pizza and 20 wings (it used to be 24) and a 2 liter bottle of soda and we paid over $44 including tax, seriously! that is the price if you pick it up. It jumps for delivery as they charge a delivery fee. Ask what they charge for delivery and then ask how much of that the driver keeps. The restaurant gets most of that fee that they charge you for. So they are charging you extra money on top of what theyalready charged you for your order just because you want it delivered.We ordered bbq sauce on the wings, there wasnt any sauce on the wings, but a lot of watery light brownish liquid in the box. BBQ sauce is reddish brown, not watery reddish brown. You could not taste any BBQ flavor on the wings and they looked like there was no coating on them at all.Such a shame as they were our restaurant of choice for pizza and wings.
Review №2
2022-01-25We order twin trees all the time never have a problem with it but today just wasn’t the same no sauce on the chicken at all the fries where so soft and greasy. Idk what was wrong tonight but it wasn’t cool. Thank you and I hope something changes
Review №3
2019-08-03I placed an order on 7/31 for a company luncheon and spoke with Erica who was extremely nice and helpful. The pizza was SO GOOD. They were able to make an Antipasti for the exact amount of people in our office. Everything arrived right at the time we asked for and the delivery driver, Dave, was awesome. Thank you guys so much! We will be ordering again.
Review №4
2022-02-17Pizza is always good..wish they followed how we wanted it done thought. Asked for crispy wings and they came extra soggy
Review №5
2022-04-24I think the pizza is ok, but the people who work there are not worth giving my money to. Bought a pizza a few times and felt like i was helping the local drug market. No thanks.
Review №6
2022-05-20Great pizza and wondrous white pizza. Always friendly and great service.
Review №7
2021-12-31It has been a while since Ive ordered from twin trees but it was a disappointment upon hearing how they are charging the consumer now for the delivery and for the tax they pay on the credit card. What should have turned out for a deal for $32 turned up to be $40 plus tip. I shared the information with the East Syracuse shop but they didnt seem to care much.
Review №8
2022-05-12Ive been eating their pizza since I was a kid and my favorite is the garlic
Review №9
2022-04-22Excellent wings! If they get Coca-Cola, that would make them a 5 star
Review №10
2021-09-28Placed an order on 8/25, received a call from the deliver driver 30 mins later advising that they shut the ovens down order was prepaid. Called the following day was advised to call tomorrow, called tomorrow morning as advised manager is not in until the following day. Called again, spoke with manager she stated would be refunded, called 9/3 to speak with a manager as it was not refunded again I never received an order, I’ve been calling every day since leaving my name and phone number here we are 9/10 still no refund issued or a manager has called me back! Terrible experience at this pointUpdate exactly 33 days later I received the refund…I called a total of 17 times