Wheelchair-accessible entrance
Yes
U-Haul at Flatbush in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Accessibility
Phone: +1 718-209-1996
Site: https://www.uhaul.com/Locations/...
Site: https://www.uhaul.com/Locations/...
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–8PM
- Saturday:7AM–7PM
- Sunday:7AM–5PM
Comments (199)
Ruined my move! Terrible service! Changed my reservation hours before my move and left me scrambling to pick up the pieces with no real explanation or even a care as to where the wires were crossed. If you can avoid this location do yourself a favor and look elsewhere.
They were very professional & courteous ,no matter how busy or long the line were.😎👍
OMG we had a terrible experience with one of the workers, she is a light-skinned Jamaican with a red lipstick on, she was so rude to all the customers. there was so much customers in a line, we couldnt believe she left all of us there and went outside to make personal phone call for about 25 minutes 😢 some of us even ask her co-worker if shes on break for our surprise she said she wasnt on break. I was so shocked there was no supervisor there to supervise them and also they are so slow, for my suggestion I think they should put a young people there so they can move fast
Really terrible location, definitely avoid it. Long lines , “no care” service. They just holding ppl in lines, sometimes feels like they don’t know what they’re doing. Worst experience.
Stay away from this location! Rude customer service, not professional. Don’t recommend this location!
The people that work at the place were very nice, they listen and tried to help you to the best of their abilities. I had a Fe questions and they give answers base on their knowledge. Thats my third time using using that location, I will continue to use it. Great customer service.
Arrived there at 6:50PM to return my truck, The guy who suppose to accept the return was nowhere to find. i have entered the store to look up for him, he said he clocked out already and i should park the truck behind the store and check out online. I drove the truck behind the store to realize the gate was closed. came back with the truck and went to the reception at 7PM and they told me the store is now closed. had to stay inside and explain to the receptionist that this is wrong so eventually they sent a lady (which was the only helpful person - this one extra star goes to her!) who could do the check out and return. besides that, the location in terms of safety is horrible. i was literally afraid for my safety and asked to stay in the truck till my ride arrives. i will NEVER EVER come back to this location.
The worst U haul place . They need someone to manage because they relax and dont even care if you standing in line for an hour .
This is a mixed bag and a long review. I broke it up into sections( staff, online booking/location, cleanliness). **Summary: Book online, get there at least 20min prior to your pickup time, have all your info/credentials ready for checkin, bring cleaning supplies.**(STAFF) Ive come to this location a few times, because of convenience & size trucks they offer. Now, my experience with the staff has been mid - good. I (again my experience), havent had issues with staff, however I have witnessed staff being short/dry with other customers and its the fault of the customer and/or staff. So, you may not get big smiles & cheery attitudes & they may have conversations with coworkers while serving you. *Note: Book online and have all your credentials ready, for faster/ possibly friendly service. Total check in process 10-20min (checkin & truck assessment/ cleaning). *Times may vary depending on wait time & cleanliness of equipment.**(ONLINE BOOKING/LOCATION) I always use the mobile check-in feature, which allows you to check in/ pickup via mobile & eliminates going inside...it never works. I still have to go to the counter and check in. So, pick up your truck/equipment during business hours, otherwise youll be fu**ed. You will not be able to pickup your rental during off hours. (*Also, not a truly safe place to be at during off hours.)I have rented trucks & equipment online, way in advance (1-2 weeks before) and I will say, the equipment is usually not available or I get part of my order (ie: dollies, furniture pads). *Note: Dollies are usually not avail, even though it says available on their site.**(CLEANLINESS) Cleanliness of vans/trucks... thats a gamble. I have rented 6 vans & trucks from this location (from Dec 2020 - Nov 2021) and 2 have been clean enough where you can get right in (not much cleaning on my part). However, with Covid, I will clean myself and majority of the time, I have to deep clean, because its gross (trash, food particles, sludge in cup holders...). I will give the benefit of the doubt (to the staff), this is a busy location, trucks are constantly getting rented quickly and the time to really deep clean is limited between rentals. So, be prepared to deep clean your rental.
Lets start by saying this dont offer a reservation guarantee if when the customer gets to the location and you gave away the van, truck or dolly. Dont false advertise that also dont show favoritism we are all paying customers and we should be treated fairly. Waiting in the location for over 40 mins only to be told we dont have any Vans etc, go to the other location. The delivery of that critical information was just shouted across the store and with attitude. No level of customer service or care for how people were going to get to the other locations or even have the address to the other location. Please we want to support local businesses but have the right training and people who can actually handle a front office pressure. Wouldnt reccomend the location and the staff needs to be retrained. Rating -5
The service was spot on, and the manager was very helpful.
The agent was a bit rude. It too her almost 45 minutes to get me my rental. What was the purpose of doing the online check in and still have to spend 45 minutes repeating the process . One of the worst experiences Ive had.
Not serious. They have good prices but changed my reservation and the delivery many times. Few hours early to my pick up equipment they told me that they didnt have the car tow. Not good. Pay a bit more but go for sure with Penkse.
We all can get disrespectful so I just return the same disrespect. My first and last with this company I dont care the locations.
I call and she put me on hold for 40 minutes I can believe worse service I ever had
Some key takeaways:The staff is rude, lazy and generally uninspired. Expect to wait over an hour with or without a reservation. I had one and it made no difference. Want a walk through to your rental after finishing at the counter? No dice. I was handed a set of keys after signing my contract and had to go out into their fleet and guess which truck was mine. S/O to Joe - literally the ONLY helpful person at this location (although I take that with a grain of salt because he also attempted to hit on me, but since actual customer service here is so sparce, Ill take what I can get.) Equipment is old, rickety and overpriced. If you have it in you to read more, please proceed:1) The staff at this location is extremely inefficient and also RUDE. I arrived at 9:45 and didnt leave with my rental until 10:45. I HAD AN EXISTING RESERVATION. There was a line out the door and one agent who was servicing customers and was particularly ornery. After about 45 minutes of being in line (which was only 3/4 customers long but out the door due to Covid-19 distancing guidelines) another agent approached the counter to help, but from my observation she was equally as dismissive, inefficient and rude.2) When I arrived at the counter, I realized part of WHY it was taking so long: Apparently this location has implemented a policy requiring not only for you to provide a secondary contact number, but for them (U-haul) to be able to call that number and have the provided contact person answer the phone to verify your identity in real time at the moment you are at the counter picking up your rental.There are so many reasons why this is not only inefficient but also completely and totally ineffective (especially if someone genuinely has ill intent), however the main issue is that 1) this so-called policy is not commicated clearly at the time of reservation and 2) people have lives and jobs and the right to be able to sleep in or not have their phones at the ready when U-Haul decides they want to moonlight as a government agency and act like this policy does ANYTHING to verify the veracity of an individual customers person. I spoke to the location manager Curtis regarding this and he said its a company wide policy that has existed for a while which is a lie because Ive rented U-Haul equipment PLENTY over the years and have NEVER had such an experience. However if it is a new policy, it is RIDICULOUS and whoever decided to implement this policy should be FIRED.3) U-Hauls equipment is overpriced and outdated. For the cost of what a customer is paying, we should at least have powered windows and doors and an engine that doesnt sound like a hand-me-down tractor trailer. I understand that moving rentals get beat up over time because of their intended use, but its 2021. The offerings need to get better or the pricing needs to come down. My truck sounded like it was in desperate need of an oil change and there was an assortment of indicator lights on that probably shouldnt have been.4) The East Flatbush U-haul location on Kings Hwy needs a COMPLETE overhaul and if it is a franchise, the company needs to come in covertly (ie secret shopper style) and make sure that their franchise agreement is being adhered to because this location alone will make a customer never want to return.10/10 would not recommend.
U-haul in general was disappointing as they used a different quote than what they charged me on the phone and then during pickup it took an extra 45 minutes to grab my truck as it was misplaced between a bunch of other vehicles.They had to first locate it then move other trucks before I could get going. When I finally got to the dropoff it was closed and the GPS wasnt working at this location to confidently show I was dropping off at the right location.
Not great, not terrible. Middle of the road. Ive lived in NYC all my 41 years, so 8 dont expect great customer service anywhere I go. There are day laborers all over their property waiting for work. They rush your vehicle the instant you pull up looking for work. A little unnerving, but the economy is in the tubes, what do you expect? This location can use more staff or retraining, because everyone is just going through the motions rather uninterested.
We called in advance to see if they would install a hitch, they said yes and we drive an hour only to find out that the man who does the installations, was not there today and that he only sees people by appointment. They should have said that from the beginning and not make people drive all the way there for nothing...😠
Standard service is what you will recieve...Customer service is fairly efficient...and the vehicles are always availible & clean. Nothing is wrong if you are alittle patient & have your business in order...if you arent prepared annoyances are guaranteed.
Just wow! The customer service here is akin to that of a DMV. I just needed a cargo van for about 4hrs and was treated like a criminal. Im disappointed in the staffing as they are very comfortable and disengaged with customers. I had to wait until the employees finished a conversation about politics before being served it was unbelievable.
Simply great!Professional and courteous staff
I have had many experiences with this place. Some were good. Most were okay. Many times they are very unorganized and no one has any idea what’s going on. Just to get a confirmation they need everyone to come and confirm it. Really unprofessional and frustrating. This has not happened allot and I still do business here. I hope they work on it because they are clearly busy as hell. But customer satisfaction can bring them to the right side lol. But seriously I think they need to figure how to handle the large swarms of people and cater to everyone at the the same time. Not saying it’s easy but I feel like it’s something they are lacking.
Holy moly - They are busy!I scheduled a trailer hitch installation and they called me to confirm the day before.. called me to see if I was on my way when I was running a few minutes behind and took me immediately and I was out within 1.5 hours. Winston was friendly and efficient.Woman at the front desk is definitely overworked and should have a partner to handle volume of customers flooding through the door.Great experience. Thank you.
Terrible experience. Waited more than an hour. They didn’t have the size truck I had reserved (17 ft) so got a van instead. As a result had to make many trips. Chrissy the lady who was there at the return could not have cared less. Very rude, and not a hint of a “oh sorry we completely messed up your day”.Would not recommend this location. You’re unlikely to get what you booked.
This place is like purgatory.Expect to wait 30+ minutes no matter what you do, even if youre trying to do scan n go... I waited 1.5 hours today for the wrong truck. I and a few other folks here had reserved 15 foot trucks and there were none here... Love it! When I left there were NO trucks on the lot and five people behind me in line.At least I got a show: the two times Ive been here Ive witnessed screaming matches between staff and customers! 🍿Now thats what I call entertainment
Do yourself a favor and stay far away from this place. Rude & unknowledgeable staff. They will overcharge you, lie, and give you beat-up equipment. Go to 4th Ave parks lope location, much better staff & equipment.
Placed a reservation a week in advance. Day of rental I arrived on time and waited 45 minutes before being told they did not have the vehicle I reserved. If that wasnt bad enough, the extra equipment we needed in order to move our furniture was also out... I would avoid this location at all costs.
Rude/ terrible customer service... the lady that wears the bright blue contacts clearly hates human interactions. She was rude to me & everyone that was ahead of me. Management/owners should speak to her about this. It’s pretty clear that she’s a problem based on all of the reviews I’ve read about her. Customers can be pests but it isn’t all of us.
Their mechanic, Winston, is tops!! He fixed the wiring on my old hitch. Lovely guy. Definitely less busy than the 4th Ave location, which is always a plus.
The worst uhaul location. Made a reservation a week before moving and when I came in, they didn’t have any trucks available. They couldnt care less and only made an effort to find something when I threw a fit. The customer service is the worst I’ve ever experienced. AVOID THIS PLACE. Do not trust that if you make a reservation that you will have a truck. They simply do not care.
Waited in line for over an hour after making a reservation via phone. Then they got the nerve to call someone else all the way behind me because they picking up a box after Ive been waiting so long. Then theyre taking their sweet little time like they dont have a care in the world. Wish I could give a zero!!!
Abysmal location. I received nothing I ordered - hand truck, bed covers or the size truck I wanted. I was told “we don’t have it” after already being transferred there from a different place. The older woman has a disgusting attitude and should be replaced. I was given the keys to the truck and had to find it in the yard in the rain.
The reason this is 2 stars instead of 1 is because I dont know who is more to blame. I made a reservation for a truck and equipment to move. But when I got to the office, they informed me that they had no equipment. No attempt to notify me was made and they had known since at least early that morning. No attempt at good customer service was made to help deal with the situation. Instead I was told to call around to other Uhauls to get the necessary equipment. When I did, I was told at these other locations that they do not reserve equipment only and I would need to rent a truck...2 days later, or they could give me the number for a location that did rent equipment (actually only about a 1/3 of the equipment Id asked for). But the number was to the original Uhaul that sent me on this wild goose chase to begin with. It was not until I got visibly upset that I was told I needed to call customer service central. Finally, customer service was able to find a location that world rent me the equipment. So I ended up renting from two different Uhaul locations. Also, had to switch trucks because the seatbelt did not work on the first one. Because of the delays, I ended up having to keep the truck and equipment overnight and returning the next morning, again to trip different locations. When I returned the truck the next morning, I was charged because the gas meter was a little below half, though nowhere near empty. When I explained that was because I had to make multiple stops at another Uhaul, I was told to take it up with customer service. That are serious gaps in service and the last thing I wanted to deal with while trying to move during a pandemic.
Cashier attendant was great, however the woman who parks the rental return has the worst customer service. She needs to work in the wild because thats how she represents herself. Rude, no manners , no couth.
Service was prompt I must have spent maybe 15 minutes there total, facility was well maintained and the customer service was excellent💪🏾
Awful 24/7 drop off location. Once its 8 pm every night, lot gets packed because staff doesnt finish all pickups on time.
Worst location ever, people are really rude . Came here with reservation and my rental is not avaliable . Suggest not to deal with them because they will waste half of your day
Biggest ripoff company around, a $19.99, ten (10)ft van should never end up costing anyone a total of $86.00 for a few hours and twenty-three (23) miles driving. Too many made up charges with pre and post rental. Theyre stealing from right before your very eyes without weapons, breaking in or picking your pocket. You are so helpless when you return their vehicle. Outrageous price of $1.79 per mile..theyre horrible for me to continue with them again
The worse experience of customer service. I ordered appointment for wiring and tow kit by phone and they asked to provide my bank account info for payment. I brought my car for wiring service during which the chargers inputs were broken and sold tow kit was not provided by the store. In the same time no money was refunded for not completed service as well as for not provided tow kit. Its illegal, be aware of this Seller.
They took my husbands reservation. When we went to pick up the truck there couldnt find the reservation even though we had the paperwork.
Customer service deplorable. Came to store to get boxes. Had people waiting on line no one at cash register. When one appear she really didn’t want to work. No manager to speak with. Poor service at this location
They never refund my deposit
Way to damn expensive 😒 for me
Lot of coustomer on line but only one employee. Working so slowly. Wasting time. I am never like to go this place to get a van... big company... sucks.... if they give customers services like this, one day, they didnt get any coustomer.
Rented a 10 van. The van was dirty and filthy. Left over food with bones all over. The back was filled very dusty. Dust was allover my mattress and furniture. I cant believe in COVID-19 they still arent cleaning their vans. Disgusting!!! Unbelievable!!! We asked a worker to clean the van and he came with an attitude, wiped a little and sprayed something then left. I was warned about this location and yet to save on miles I still went there. Please stay away from this place!!! Go to a location that cleans their vans so you wont get sick. You will thank me later
Customer service was great here. I didnt have any issues. We had our reservation ready and was able to get the vehicle within a couple of mins
Quick and friendly service here. The staff is pretty cohesive, organized and experienced, compared to other u-haul locations. Would recommend them and I personally will be Keen having business with them in the future.
Very cooperative and helpful personnel, especially the manager there. He made my experience pleasant and would definitely choose Uhaul again. Thank you Curtiz!! However, give yourself time, place is busy and waiting time is long.
The service is ok but they did have what I wanted in stock. Some locations dont have much to choose from but they had a wide variety.
They very slow not everybody that come in is renting U-Hauls I be buying boxes but always have to wait a long time
Worst experience renting a truck ever, EVER! I reserved a truck 2 days ahead of time, I come in to pick it up, oops!, sorry no truck. Then staff promised to get a truck for me. Im waiting an hour or more, meanwhile other people are getting trucks, larger than the one I reserved, but I told her Id take a larger truck as soon as I found out no small ones were available. the woman dissappears and never returns, finally another woman asked me if she could help me, after sitting there nearly 2hrs. I tell her my story, she looks on the computer and tells me my truck is at the new Utrecht dealer. I would have been waiting there all day if she hadnt asked me anything. Never go here customer service sucks
It is ridiculous! There are 17 people on line here behind me and I have been waiting for 50 mins already. Only two people are working very slowly. The worst location ever!!!! I have no idea how long more do I have to wait since I had only 2 people ahead of me 15 mins before and now I have one person ahead of me.
This place is trash. I went in today and it took me 35 min to buy 4 boxes. There was about 3 customers ahead of me and one cashier. SUBPAR service. I WILL NEVER COME BACK and you should go to anothe4 company.
The slowest thing since the DMV
Most of the staff are rude, the truck they gave me was blocked on 3 sides making getting into the truck and pulling out of the lot difficult, the trucks are kept unlocked and daily laborers were sitting inside some of the trucks, my truck had a weed smell, there was a sticky residue inside the cup holderThe truck I got needed a wheel alignment desperately and the check oil light kept coming on
The worst service I ever experienced. I don’t know how these people even got hired. Tells you a lot about the company if the company is okay with these people as the face of the company
Melessa and the crew working at this U-Haul are AMAZING!!!!!!!They helped my family and I get everything together for our move to Florida and everything went smooth and perfect!!! Never a problem!!! Very honest and extremely helpful staff and so NICE!!! Its a rare quality to come across.If youre in Brooklyn and need to use U-haul, go to this location, you will not regret it!!!
Drove two hours there to get a hitch installed, only to find they canceled my reservation without telling me (despite having called that day to confirm).Their excuse: the tech didnt want to finish his shift, so he went home. Nobody here cares. Run away!
First time renting a truck. Cold reception at reservation. Stay away from the owner. Go to someone else. She does not want to answer questions.Three stars because ,on pickup I had a much nicer person. On return the people were nice and professional.
Was easy process, but could not do mobile check in. Woman who helped me was swamped, but was fast and courteous
Convenient. Efficient. Friendly and helpful service!
I rented a vehicle late at 3:30 on a Saturday afternoon, and returned at about 7:30. Prior to taking the vehicle, I mentioned to the rep that I would be dropping the vehicle off after closing, but I wouldnt be driving more than 15 miles or so. She said people do it all the time, and someone would contact me and let me know what my charges were. I actually drove a total of 12 miles and parked the vehicle at the location. . After not hearing from anyone on Monday, I called them to find out my charges. They charged me for 42 miles! After explaining to the representative that I am 200% positive about my mileage, she informed me that that is what they recorded! I believe they rented the vehicle on Sunday without recording that vehicles mileage and ended up finalizing my receipt AFTER! For anyone looking to drop off, make sure you take a picture of the speedometer, otherwise you may end up being charged more than you estimated!
This place is a rip off. I picked up a vechile yesterday and returned the vechile with the same amount or more than was given. They paper that they give that shows the gas estimate was incorrect. When i told the dispatcher i was he brushed it off and now i am left paying for something that i did not use. I drove 6 miles in total. When i called the representative was very rude and condisending. I would never recommend this place to anyone. .
Horrible service!!!!!! They had one person really working and my 11 am appointment turned to a 1230 pm pick up. On top of that, the lady stayed on the phone the whole time talking to another customer while trying to help us. Completely unprofessional. Never again !!!!!!!!!!!!!!!!!!
Wish I could give no stars.....worst customer service......dont go here,you will get frustrated
All female run UHaul.....Power to the women......Excellent Customer Service. Very Quick....Enjoyed.......the environment is rough in that area....was alittle scared walking in with these men standing outside.....but the ladies made me feel comfortable. Would recommend that location
Very poor customer service, dirty main customer area, overcrowded with boxes, simply small place.To improve: train, train, train your customer service, renovate the place and more important have someone with good organizational skills to improve flow of customers. Create drop off after hours.
Bad experience all around waited 2 hours for a truck. No professional at all yes I got money back but its just the hassle
I waited over an hour in line for service even though I had a reservation. I finally get to the front of the line to be serviced, the woman was rude and sarcastic. Then the things that I reserved outside of the actual truck was available. Then the same person points me in the incorrect direction of where the truck is.
Always a good experience renting trucks from them. Usually fast and efficient.
I was make reservation 2 weeks ago for trailer 5×8. When incoming day for pick up this trailer guys try connect my wires for light behind the trailer. But is not work . All wires in trailer was broke. I dont understand why they keep everything in so bad condition . Then they said I have to wait for some mechanic . Total is was take already 2 hours. And Im still here . Damn
Place is very busy, so I suggest you get there earlier then needed, customer service is ok,I had a brake controller installed and it took over 6hrs, book time says 1hr if that but getting customers trucks or trailer ready seemed ok, equipment being brought back get completely checked in fluids/ cleaned out/ and body-damage checked/ wht else u expect from a rental place
Never had a bad experience. Once a reservation is made smooth sailing
Very unprofessional; poor customer service; inadequate staff; and damaged equipment. There were a number of issues we encountered that made our experience with this u-haul facility extremely unpleasant.
They were really helpful when I was having a very frustrating move. I was really impressed that they swept out the van before giving it to me. They were best part of my day. Thank you.
The wait to pick up was OVER AN HOUR! Totally unacceptable. The wait time in line is definitely a service issue that needs to be addressed
Very disappointed in the new @uhaul app. After arriving for my scheduled pickup, I spent an hour speaking to customer service b/c the app wasn’t working. Only to be told I failed a color test and can’t pick up the rental.
Had a little junk in the truck
Horrible!!!!!! The lady that works behind the computer acts as if she has lost her mind, the guy who checks the car before and after is out of shape so he walks extremely slow which interferes with services. Place needs a new manager with new employees
Horrible and really slow, no one cars what’s going with Clients. Just to take the truck will take you 3 hours, they need to change the workers in this place. Don’t come to this place!
They are slow ,slow ,slow! Dont think you will be in and out of here quickly youll be out of luck .Make sure you reserve a truck or you may not get one.if you need help with your move talk to DJ out front and hell pick the best guys to help with your move.they are fast and cheap.
The truck was dirty and shaky. It was making a rattling sound from underneath. Truck needs better maintenence.
Terrible. Staff today were slow and unprofessional. If you are renting, or buying you will need to set aside at LEAST 30 min before your transaction even takes place.
Very helpful and wasnt crowded the day I went. Ill be back.
Horrible customer service and we waited over 2 hours for our reservation. Will never use this location again
I use their services all the time however customer service need improvement cause some of the cashier/representative are unpleasant.
One person at the desk.. line out the door. Slow movements
It needs better customer service !
I recalled trying to rent a truck from this location last year. Heaven help... rude, from the start.. what happened one year later... Hoping its a lasting and permanent change in customer service.
Convenient, hassyl free. I cut one star because they overchanged me, but after showdown sent my money back.
Clean location and Chrissy was the best in healping me get my order together. Very nice and business professional!!
Not a friendly staff..and as soon as you pull up a ton of men rush you to ask if you need help moving . Very annoying
I return a truck about 5 hours earlier and was charged for an extra day anyway.Make a pictures and check all papers.
They are very punctual and have good service the problem i had was they overcharge me and everytime to rectify the problem they keep giving me the run around im still very disappointed
Customer service sucks ... Waiting an hour ...then very rude when we went to talk to someone...
Great service. Manager Curtiz is very professional and extremely courteous. Curtiz be courteous! Staff is nice
I have waited in that place olmost 2 hours just for a pad the service is really bad the employees need to get changed asap
The female representative rushed me out the lot. I asked to walk around the vehicle to check it out. I got an attitude when I discovered the hood of the vehicle was opened.
Good service
Customer service is good but truck was old and the specified truck and dolly was not available so I have to get more big truck.
There was a long line and only two CSR, BUT I got TRUE fast because I was only dropping off.
Their service is good but it needs improvement, especially along the lines of customer service.
Needs Better lost and found van searches upon returns
Quick and easy service next day reservation
It was very good reasonable and on time when I schedule an appointment
The line is super long and only one employee. It makes no sense. You guys are getting the money just hire more people.
Customer service can be better but ALL THE SAME quick services and convenient
Need more staff to help because the wait times to get your vehicle is too long
Terrible place. They had me wait for 40 mins to puck up a truck , even after I opted for express checkout when I was reserving!
Best spot for a UHaul rental that is clean and up to date with the inspections!
Staff was attentive, price as advertised. Van was clean and worked fine.
Horrible customer service. And a lady did not have a mask on.
They have great workers, very friendly people bt they need more people at least to answer the phone they cant do both .
They got things done, but customer service can be better.
Customer service are rude, took me forever to get the truck I rent. Never come here again
These guys have the best service, they take initiative and are very easy to communicate with. keep it up!
The ladies were nice but the manager has been rude Every time we go to rent. Smh
Bad Attitudes and not customer services friendly at all..Horrible services.
Terrible customer service had a bad experience with people who hate their jobs so they take it out on the customers
Nice staff. Can become overcrowded during peak hours. Get here early.
Even after filling out all of the online order information, the wait was still 45 minutes.
Very unprofessional, nasty attitude want to charge you $35 to wash out the van when its swept clean.. Will never rent a vehicle here again.
Very,very ,very bad customer service ,waited over an hour with only 4 prople on the line
Small Boxes are perfect thank you picked them up this morning 25 bundle 👍
The line is always long with a max of two cashiers, the dude outside is always missing for one reason or another.
Totally disorganized. Here almost half an hour. Now the printer isnt working so shes writing out the contract. Avoid.
They’re so rude. I was waiting there 1 hour even I had a reservation.
Well organized. Well stocked. Good customer service. They move vechiles.
Not bad but the wait to get service is atrocious
Under staffed ... Long wait, stressful .... Toxic environment .... Can do much better???!!!
If you need to rent a truck the price seemed good and the service was nice and friendly
If you want to waste an hour and half for no reason even after you reserved a truck come here
Very good. Went to rent pickup truck fast service.
Great customer service at least it depending on who is working
Very helpful. Workout a few problems for me and got the service I needed.
Very slow need to improve on customer service
This place can get really busy but there are loads of stuff to rent there and the ladies at the front desk are quiet nice
Good
MARCIA (JAMAICAN) is Genuinely Great Employee and or I happened to get her on a Special day
Need more staff at the pick-up/drop-off counter to speed the process.
U haul is a scam with rent a truck a 20 bucks ..final price was over 200 bucks and I didnt even leave the borough..
Great place to get your haul vehicle and higher moving items
The worst customer service in Brooklyn I stood in line for 30 min just to buy a box smh
Trucks are broken.
Bit of a wait, but the staff is courteous!
Needs better staff but great company
Very bad reception unprofessional Very disrespectful
Have your guard up when you go into this place they have a nasty attitude.
This location had the vehicle I want to rent but had wait a while to complete paper work.
Ridiculous. Waiting time !! .Confusion on reservations and truck availability
Curtis and his team is always helpful in planning
A bit on the slow side but not terrible overall.
Did get the items I was looking for
Workers very slow and unattentive
Customer service is bad
Good service provided there.
Short staffed and congested parking lot.
Outstanding service. Easy in. Easy return.
Great service
Helpful stuff, Thank you Winston
The most organized U-Haul I have been to.
Long wait times.
No good
The directions was misleading. It is located at Foster Avenue.
Nasty racist employees that hate there jobs.
Female staff rude and unprofessional .
Service is a little slow there
Good experience..no issues
Helpful staff. Long lines
Waiting is poor need more staff
They’re don’t want working
Nice customer service..
Excellent service
Winston was very helpful
This location is terribly slow
That location is pretty aggressive
Wait wasnt long to book
Good fast service!
A truck for all your moving needs
Horrible customer service
Very good
Difficult to maneuver in and out of this place!
Customer service horrible!!!
Its ok
Great trucks for moving
A staple in the community
Very helpful
Service was awful
Total reviews rating 3.2
199 Reviews for U-Haul at Flatbush 2023:
Review №1
2022-06-02This is 1 of the busiest and the slowest uhal I have ever been to and their attitude is not customer welcoming. If I have no choice I still would never go back to this uhaul.
Review №2
2022-05-22I had no problem whatsoever. Made my reservation days before. They even called to verify. Pick up was easy. Van was good. Drop off the same day with no problem. Courteous workers too.
Review №3
2022-06-01I made an appointment for hitch installation for 9 AM, when I arrived Front desk supervisor told me I have 11am instead of 9am. After conversation with store manager we find out somebody moved my appointment, however nobody knows who. I waited for 2 hours just to find out that hitch came with a bolts missing! Reschedule in two weeks, I was taken on time, however after an hour, technician came out and informed me that he received wrong hitch and nobody makes hitches for Audi A4 all road! Horrible customer service, unprofessional stuff and management. PS Bathroom was out of service for all those weeks!
Review №4
2022-05-26I was very disappointed when Uhaul scheduled me to pick up here versus the Park Slope location, but the on site team made me feel a lot better. I had a reservation and it went so smoothly. Their team even helped me pull the truck out of the parking lot since it was tight.
Review №5
2022-06-08Very busy place.I installed a hitch.The price was good.Very fast and efficient.I waited a bit prior.Friendly staff.
Review №6
2022-06-24Emily was amazing got us in our uhaul trailer hooked up and out the Door in No time sadly this was the only pleasant and good experience we had with uhaul she was nothing short of amazing a d you need more employees like Emily running your company
Review №7
2022-02-20Extremely frustrated with Uhaul today. System went down during pick up and I had to wait over an hour before I was able to receive the van. The system was also down when I returned the truck. Called customer service and there was a 40 minute wait. I had to wait for the system to be back in service before leaving the lot. There should be a protocol in place whenever the system is not functioning (ie using paper documentation).
Review №8
2022-02-21Absolutely large inventory of vehicles, always ready for work. They have facilitated our community food pantry distribution via No Longer Bound Ministries headed by Rev. Pedro Torres. The rental process and return runs smoothly and the interpersonal service has improved greatly. Credit to Mr. Jenkins and his leadership of his team!
Review №9
2021-08-01Worst uhaul ever. Truck was late by over a hour and a half and they said we get $100 refunded guaranteed if the truck is late. When we finally get one (5 feet shorter than the one we booked) she pretends to not know about the $100 refund. Only reason she pretended not to know was there was 20 other people waiting for late uhauls and she would’ve had to give all of them $100 off. She didn’t want to lose the money.We returned the same night and get a call 12 hours later. They didn’t even realize we dropped the truck off and had someone else waiting for over a hour for the truck. Wonder if that was the case with us the day before???They then call us saying they don’t know where the keys are and we took them after dropping off the truck. We continue to say we took a picture and video of us dropping the key off. They called back arguing we stole the key for whatever reason. Then in the background their own employee says “oh I know where the key is.” I questioned the women on the phone and she said he was talking about something else and then he reads off the car number and says “no. The key for his truck I know where it’s at”. At this point she realizes she’s wrong and just hangs up on us.One of the worst customer service experiences I’ve ever had. They had over 20 people waiting on late trucks and then accuse you of stealing keys…
Review №10
2022-03-23I will give 0 stars,Do not Rent anything from this location,agent try to give me a truck with big body damage,. when I ask to put the damaged on contract he refused, he start telling me dont worry, this made me really uncomfortable, I had a bed feeling Im going to pay on it,I just was trying to make sure they dont going to put the damage on me,was no one to complain & no one to talk to,I called 1800 U-Haul & no one was helpful,ended not renting the truck, wasted 2 hours, went to budget truck rental, got good service & good truck in 5 minutesnever ever going to rent a truck from this location,