Wheelchair-accessible entrance
Yes
U-Haul Moving & Storage of Jamaica in Jamaica
Categories
Location on the map
Jamaica, Queens County, New York, US
Accessibility
Phone: +1 718-690-3674
Site: https://www.uhaul.com/Locations/...
Site: https://www.uhaul.com/Locations/...
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–8PM
- Saturday:7AM–7PM
- Sunday:7AM–5PM
Comments (184)
Customer service was terrible, manager was miserable. Workers didn’t know what they were doing so it took 4 hours to pick up my rental that I called ahead for and reserved . Go anywhere else but here.
Everyone was very helpful. We found everything we needed. A great experience.
Ok place, slightly slower customer service
Excellent everything working fine
Disgusting attitude & disrespectful Manager. Rental was very difficult and wasted a lot of our time, multiple equipment change due to no maintenance. Spent 4 hours to finalize and leave.
Very bad customer service from a lady on the front desk. Rude and arrogant. Choose a different location. Be warned.
Short notice reservation & easy return.
This place took over the bread factory that use to be there in the 80s and 90s great u haul place
Horrible phone service. they never answer the phone
I did self check in(3/6@10:40am) via online so my check in process was very easy. I notice the same woman at the front desk that helped me a month prior she was equally knowledgeable, speedy and a great multi-tasked. But I can’t help but notice that BOTH times she was the ONLY at the front desk. Granted I don’t know the logistics of your staffing but it is amazing how there’s were 3-4 male employees just brushed passed her when there’s customers in the lobby. Not one of them even attempted to ask if she needed help, even if they are not able to work the desk at least acknowledge that she has a line of people forming on a Saturday the first week of the month!!! I was so upset for her, she’s really sweet, efficient and professional. But good employees like this end up leaving because of a total lack of support system. I wish I would have gotten the young woman’s name but she needs to be recognized. The stars I gave was solely based on my interaction with her not any other employees at the Jamaica location.
They are always nice and helpful dealt with this location on a few occasions
Needed cargo van simple reservation process. Easy pickupThey are busy so be patient
Worst customer service. They should not relocate customers to far away uhaul company when no trucks are available.
It was the worst. Two hours waiting to get the truck. The staff was overwhelmed and not helpful to those waiting to be served. Plus the computers were down. They must do better.
They have a lot of packing and moving supply in stock and at a good price. Also great service and very helpful.
❎DONT BLV THE HYPE! $19.99 a day is BS!! I was very upset when I saw the $125 charge on my statement. I rented the truck 1 way only 9 miles, 2hrs. They gave me the truck with half a tank so b4 I returned it that same day I went to replace the gas I used, $7! ❎ BUYER BEWARE ALWAYS READ THE FINE PRINT before renting or singing any contract!!
Very pleasant staff. Very helpful. Rented a trailer. They had us in and out in no time. Would definitely be going back to rent from them again.
Never been to a truck rental place that was worse than this. The return entrance was over flown and the person doing it was horrible.
Left my EZ pass in one of the vans. Before I had a chance to suspend tag, there were multiple charges.
Not enough staff members was in this location for 2hours trying to return a truck and pay out my tab they get a lot of people at this one needs more staff
AWFUL customer service. Employees were conversing with each other the whole time instead of attending to customers. I had to repeat myself several times. I asked a question and she just stared at me for one second and went back to chatting with her coworker. They obviously dont like their jobs. They also charged me for an item that they never gave me, since their conversation was so much more important. Truck was dirty inside. Sad!
Jonathan was absolutely great! He even gave me some tips on how to reverse the tow trailer! Would highly recommend this uHaul location! 🙌
Go somewhere else. I reserved a 20’ truck and when I got there I was told there were no 20’ trucks available due to previous customers not returning. First, why doesn’t anyone confirm in the morning that all trucks are accounted for to fulfill the reservation list? If not, customers should be contacted prior to their arrival time which obviously was NOT done in my case. All they could do was give me a 10’ foot truck. It was a MAJOR inconvenience to my move. I had to move a 3 BEDROOM with a 10’ foot truck!!!! Making 3 trips instead of 1 easy one on a HOT summer day. To top it off the girl that checked me in was not pleasant at all. Horrible customer service skills.
Staff was very helpful when I had to downsize my rental truck. Smooth transaction.
Excellent service very helpful workers
Great place to rent a truck. They have a huge inventory of all types of Uhaul vehicles. Just make sure you book online! The staff is friendly and courteous! Love renting from this place!
Very helpful workers. 4/21/22
Absolutely great place for the purpose of renting vehicles accommodating your expectations. Pleasant staff to assist you. Reasonable rental prices.
Jonathan Cruz went above and beyond to help me out. Every single person in that store were so helpful. Thank you Jonathan
Customer service was on point, the truck was clean and easy to drive, and I will recommend this location!
Quick service. Very helpfull staff.
For a first time uhual user, I can’t believe how incompetent in explaining their contracts these employees are. If I explain that I will not be returning this uhual to this location, why would you give me an in town contract!!!!! That is my mistake for not looking but I mentioned this SEVERAL TIMES!!!! Now I’m stuck having to pay DOUBLE!!!! With no kind of discount for a mistake on their end!! AVOID THIS LOCATION!!!!
Always a long wait whenever renting. Employees arent clear on details pertaining to rental. Customer service and management could be better.
Good prices. Lines were a bit long and somewhat disorganized. Overall not bad.
Great place for car rental services . Reasonable prices but the staff is awesome they try to help you out and give you the best deals.
My experience was good except for the fact that there was no AC - it broke down. It was so hot that l felt like l was going to faint. l do hope it has been fixed by now because thats not good for the workers either.
Pretty simple to confirm reservations. The cashier was helpful too
Worst worst worst place to rent. The only saving grace is that they always have equipment in stock. It takes at least 25 minutes to assist each person. Theres always a line. Theres always a new person that doesnt understand the system. Manager disappears at worst times. Having a reservation doesnt speed up the process much. Please improve this location as its the best location for the equipment you need.
The milage on the van i rented was incorrect, when I return the van I told the customer service representative what the issue was, I was told that my name is not in the system so she cant pull up the information, she went ahead to call the manager he couldnt figure out the issue either after watching them for 4hrs i was told to go home and they will charge my card when they figure it out smh
The person behind the counter was rude. He did not know what he was doing. It took 40 minutes to rent a truck and storage unit, then we couldnt access the storage unit. We had to get another employee to give us another unit.
I arrived only minutes before closing, but I didnt feel rushed. Luckily, I knew exactly what I needed and I quickly found all of my items. After I paid they were happy to help me take all of my large heavy item out to the parking lot.
Very slow service there was two women that was supposed to help customers and she went to the office right beside the desk of checkout and got on a personal call and was talking very loud to where me and my husband could hear her conversation. Asked to see a Ubox the lady just told us to o walk around the corner and look inside anyone of the boxes . We kind of got lost because we didn’t know where she was telling us to go to then the lady that was on her personal call came out to help but she was still on her cell phone ignoring us when we asked a question she pointed and didn’t say a word , this lady needs to be fired she is dark skinned and has short hair with like purple in it ..she don’t care to work just there to get a check
I hate having to come here, even when checking in online, expect to wait a long time in line
Small and cramped location, only one person working incredibly slowly at the front desk, with a line that wrapped around the lobby.No one would help me figure out where to go until one guy directed me to a different lot all together to get my truck. And then the trailer that they gave me damaged the bottom side of my car.
Good supplies.Helpful staff.
Staff is helpful. They are professional with the upkeep of the storage and Uhaul facility. Trucks are in great condition and they always have availability.
The worst experience throughout 3 months span. These are the most laziest, unprofessional and uneducated staff/employees I’ve ever been forced to communicate with.
Did not like how customer service thought it was okay to talk about how they felt a customer was stupid when she did not understand the answer she was given to a problem she had and also the cashiers attitude was like they had been working from dusk till dawn with no breaks and it was only like 9 a.m
Worst uhaul rental experience someone can hope to avoid. I came in early, and the front desk lady was annoyed and irritated at me right off the bat. She had a severe issue of attitude and really no desire to help. She said that I *have* to provide to phone numbers in order to pick up the truck. Then she said I *have* to provide an emergency contact. She then followed by calling the emergency contact leaving a voicemail, and saying its an emergency. The truck I got had no keys. Had to wait around to get someone to help. Then I got a replacement truck, and they just told me to walk around the street, to another parking lot on another block and pick up the truck from there. This place has literally zero sense of how to help people. I would suggest to you that if you really have to come to this site, try to do the online pickup and dropoff via the app (as much as the app sucks, this place sucks even more).
Worst customer service ever! The owner has the worst attitude and is not even friendly! They dont explain much with the paper work, just shove things over to you. I rented a cargo van and took a storage unit at 1230 people. Get to the storage at 5 pm to unload, get ho to my storage and they havent taken their lock off the storage yet. Trying to call them on the phone no answer, trying to call them on the customer assistance box they have, their hanging up the call. And choosing when to answer. Fast forward to 20 min later and Im still waiting for a worker to come and take their lock off my storage. Totally unprofessional and unorganized. Wished I went somewhere else at this point.
Extremely horrible no help. You walk in and out asking for help and everyone face the other way
This place a big waste of money and storage never clean LOT AND LOTS OF FLIES FLIES IN THE BASEMENTS AND THE SECONDS FLOORSTHE WORKERS WILL STEAL YOUR STUFF“THE WORKErs steal
Reasonable prices professional courteous and really care about their customers
The staff are very helpful with great senses of humor. They made sure we werent charged for goods they forgot to include with our van.
Cool place to rent from. Very nice staff .
Went on Sunday an hour before the store closed, the guy seemed new, and they were not very professional, when I mentioned my name and the email address was wrong, the guy did not even bother changing it. Later he wrote down my email, but I never received the final receipt.
They did have a van, but failed to mention, if you go over mileage, it cost me $47.00 additional
9/19/15Maneger sucks rude gave me the run around all day on top of that over charged me... One of the employees should b the manager I will take my money somewhere else.......
Bit slow with processing customers
Manager is an ass and doesnt care about anybody. The workers there try to be friendly but its like the manager hates his job. Get new management. Seemed like the workers would manage the place better then the manager. Cant believe they are still in business. The manager is always giving everybody atitude and will never answer a question properly.
Very unpleasant. The person working the cashier on 8Aug2020 was rude and despite myself thanking her for the service she never returned my appreciation. I asked for a van rental out of town and she only stated call the 1800 number. Not even giving me the number although I could just easily find it online. I purchased some moving boxes she went to pull them off the shelf and did not even say here are your boxes sir She pulled the boxes from the shelf and left them on the side expecting me to know what to do next.
We go there rent a truck for food pantry and go pick up 200 boxes full of food people that really need it
This U-haul has spectacular service. They are kind and they can relate to any difficulties you may have. I appreciate the service I received today.
Great place to get a quick rental. They have a great team here!
Some of the staff were a little out of the loop in terms of how to read the equipment inside the vehicle I was renting. I went back and forth with one of the staff about the gas level being below what it was supposed to be which ate into my rental time.
Oh this place was a mess. We had reservations for a 10ft truck with the hand truck. We were scheduled to pick the truck up at 8:00am. As we are driving there at 8:00am we see our truck driving along side us. Once we get there and try to get the truck, no one is at the location. Apparently you have to enter a code for the lock box. But we can’t get the code until we take care of the billing, but one minor detail, they don’t have a trolly for trucks going one way. So if you know that, why not tell me that when the reservation was made? Also, we had to send her a copy of the drivers license 5 times, or including the one time I sent it when I filled out the paperwork the night before. Very disorganized, located in a sketchy part of town. Not my cup of tea.
This place is convenient from the street, well stocked in a clean well lit location
Not many ppl in the register. Clean place. Friendly employees.
Really big lot. Quick surface, but we got a really dirty truck. We asked them to clean it and they did a lousy job.
We had a reservation for a 10’ truck that was guaranteed. When we arrived to the UHAUL location, our truck was unavailable. After asking several times what we can do, they told us that they could give us a small van. However, that wouldn’t suffice for our moving needs.Go to the Cambria Heights location instead. They have a wider selection, and better service, specifically their employee Turell.
Great customer service.
Long lines, truck wasnt ready. Staff not helpful
Manager is an ass. everybody else there is friendly and cool but the manager does not even think about the customer wants or needs.
Quick and the trucks are clean and ready to go
The other day I was very disgusted when I stepped foot on the Premises, the yard is filthy the store looks like it’s going down hill some staff is reliable. I had the chance to talk with the loose lip So called “General Manager” Yeah she’s not the person to have running a store. I hope there’s drastic changes.
Has all your moving essentials! This is my go-to outlet as I plan to move overseas. Thanks, U-Haul!
They upsold me a truck despite having the one I was requesting in the yard. I really needed it so I got it but I would never return here
I had a great experience with Andrés, hes professional, friendly and he made everything go smoothly! Many thanks to everyone at the Jamaica U-Haul!
Do not rent a storage unit from there people they have rats and roaches! All my things got ruined! Pillows were bitten through, rat poop all over my things and boxes! It was disgusting! I had to get rid of half my stuff! Not worth it at all.
Better have a reservation if you want get out whit a truck!
It was a very good experience excellent
Johnathan was very helpful, and a warning attitude
Truck rental service is good but storage service is very poor
Online or calling from home to make reservation, credit cards are accepted but its strangely odd that at the counter, credit card over the phone is not accepted.One would think that the customers presence with ID is good enough.
Great place to store stuff and people friendly
Great service from a helpful and friendly staff.
Excellent staff, super helpful and made things easy. The process was faster than expected and everything clean. I originally scheduled the van rental only but was so impressed that I switched to Uhaul for storage as well. Job well done Shadea, Wynter, Nate and the other folks they were excellent!
I have to wait 1 hour to pay. How i paid trough my phone.
Just make sure to make reservations before hand.
One of the worst places Ive been with employees who have been partying the night before and have no intention of making your experience a positive one.
Really makes moving seemless.
I left my storage unit 2312 on Sunday May 31st 2020. I was told by the manager on duty that I would have received shortly after the final invoice. Today June 4th still nothing. The facility doesn’t pick up. Spoke countless times with the customer service and sent several emails... apparently they can’t reach out to Jamaica facility either. I think they had to close the facility down due to the economic crisis.
Prices was ok and helpful staff
Charles and Jessica(?) the general manager were extremely helpful to us new New Yorkers. Highly recommend this U-Haul location.
A1 service... the G.M is very helpful and attentive to my needs
Fast help
My husband and I rented a U-Haul car to pick up a mattress. We returned the the rental a few hours later, six additional miles on the clock and were told that we would be sent an email with a breakdown of the cost. When we got the email, they had added a $20 cleaning charge. My husband disputed this immediately and telephoned & sent an email to the U-Haul in Jamaica. This is the second time we have had issues when it comes to billing with this company.. Last time they added an extra 36 miles on the clock and after disputing, we eventually got a refund. This time theyre attempting to put a cleaning charge when we only picked up a mattress. They told my husband that they had a photo as evidence of dust on the step up, yet did not show him any evidence of such photo. This company really needs to check the cars when you bring them back, in your presence, because you dont know what they do afterwards and then they they say they have photo evidence. As I said this is the second time we have had issues with U-Haul. it seems theyre just trying to make additional money off people in excess of the standard fee. I would not recommend them to anybody and I would not be in a rush to use them myself again. Home Depot probably offers a better deal right now. Im really disappointed with this company. Its probably the fifth time Ive used them in a few years and Im discouraged from using again.I can only advise anyone who uses them to take a picture of the odometer when they bring the car back and also take a picture of the interior and exterior of the van or truck they rent when they return it.
NOT GOOD AT ALL. WRONGFULLY CHARGED MY CARD $930 Manager did not want to fix it.
Nice employees very helpful
I learned this store are totally fraud about gas !! They are big thief and set up gas indicator as a very tricky ! Do not go over there and you will loose your time and money !! They will not reimburse your gas value as fair market price. So my advise do not go for oppressed as they are thief of Bagdad !!!
The guy at the desk was not wearing a mask id said ya mova
Worst U-haul. I made a reservation, after waiting for the truck for more than an hour they tell me that they have not received the truck, seeing that the truck was there. I left and call to ask about my reservation and yes! The truck was there and they gave it to someone else.
I rented the van brand new of the box and I had a nice trip
Manger is very rude and doesnt have understanding take your business and go somewhere else
Good Uhaul location, close to home depot (in case you need a van to load renovation materials). Staff are very friendly and are willing to help you with taking boxes to your car for you. Easy truck rentals and returns. They also offer storage cubes.
Very fast, very professional and affordable. Nice people
Very nice its always clean 💯
One of the worst customer services
Easy pick up and easy drop off.
Never make the mistake of interacting with uhaul. They are *the worst* company. My experience is too long to write but involves 3 days of agony, multiple broken promises (every promise in fact) getting redirected to and stranded in East new York, and eventually, having to dispute the charge on my credit card because they backed out of a refund after the truck was returned. Stay away from these immoral, disorganized, nasty people.
Very slow, not enough people working, long wait
Good space at a good price
Great customer service
Very courteous staff!
I didnt get what I want
The Associated was very helpful and very Pleasant
Staff and management where courteous, professional, and kind.
They service is excellent
I have used u-haul three other times without an issue... u-haul made my move smooth and effortless. However, this time working with u-haul has been extremely frustrating and miserable.Not having an apartment lined up, I took advantage of u-hauls u-box: an attractive storage alternative where you can jam all of your apartment items into a small box and have it stored for a month at a time. It was perfect for my specific situation and I was expecting my move to be effortless.The problem started when I was approved for my apartment. at 10:30pm on July 31st, my broker informed me we were all set to move in and we could sign the lease and move in the next day (August 1st). It was late so I figured I would need to wait for the next morning to request a delivery from ubox. First thing I did in the morning was call uhaul and request a delivery for my ubox after 2pm. The service representative approved me. Around noon I get a call from the ubox driver who informs me that I would not be able to get my ubox for the next week since they are all booked up.For the past 4 hours I have been on the phone with customer service representatives, general managers, traffic managers, and team members. Everyone I have spoken to has been polite but depending on who I talk to I get different responses.-Customer Service Representatives tell me I should be able to get my box today since Uhaul is here to help me. I just need to call the general/traffic managers-General/Traffic Managers and Team Members tell me I cant get my box today and I shouldnt have been told I could. Furthermore they say I will either have to wait a week or rent a truck (since I dont have a car) and pick it up myself.If I cant get my box today and the drivers are all booked up for the week, why was I told a delivery was possible? Furthermore, why are customer service representatives so optimistic when the general managers and traffic managers deny the possibility of fixing the issue? I was offered a 50$ credit if I rented a truck to pick up the box myself but at this point in time, that feels like an insult- a half-hearted attempt at a solution.For the time being, I will be without 95% of my possessions. I can deal for the next week but I will also never use U-haul again.I want to warn future customers about the communication issues that seem to be present in the company. Be clear with any questions and information you provide to them and dont expect much from them beyond providing trucks, vans and moving boxes. In the end they are a basic company.
Lovely staff, very polite
Great service
Please make sure check you car before you rent it. We were having transmission issue on the way. Gears were slipping which was so scary.
Horrible customer service
Depends on the person in charge, he/she can either make or break your day. 🤔
Always a pleasant experience.
After hours drop off procedure was a little unclear, but it turned out alright.
Storage facility is good, staff are good as well.
Good customer service
Slow service...understaffed
Sold my 90 year old grandmothers belongings after preventing us from clearing out our unit. The day we went and needed to give 24 hour notice they said they would be closed the Sunday due to the holiday. They never mentioned payment and knew we were clearing out due to lack of funds. Then the Monday they say we cant access our boxes unless we have money. I still believe the employee at the register (a young woman) misled us on purpose. I have witnesses who can attest that we were misled including a driver I hired to help move our things who has noninsentive to lie. Thanks to them my grandmother has lost not only her furniture but her family photos and life times of memories. I will NEVER do business with Uhaul again.
Got my truck and got out at a normal fashion
Flexibility, pricing, and dependable vehicles.
Pretty good experience.
Well served, knowledgeable and curious
Speedy Easy Lots of trucks available
Friendly and quick service
This was very easy
Most ghetto uHaul ever.
Reasonable prices
Great service
Great employees
Worst
Good business
Great service
Very friendly staff
Good service.
Staff are not friendly
Great services
Great service
Efficient, personable service
Good experience.
Friendly service
All systems is bad.
Nice staff
GREAT SERVICE
Great price.
Awesomewe service
Good place
Always helpful
Good location
Quick service
I love this storage
Its cool
Easy Breezy!!
Many choices
Good
Okthankstoeveryone
Great
Great
Good
If clean rental cars are okay
My reserve has not been fulfilled
For .66
Wrong
Total reviews rating 3.6
184 Reviews for U-Haul Moving & Storage of Jamaica 2023:
Review №1
2022-07-03The worst moving experience of my life. Everyone I spoke to at this location AND via the Uhaul national hotline was absurdly unprofessional, unhelpful, and inflexible. I spent so much money with them moving my stuff across the country only for them to REFUSE TO RELEASE MY OWN BOX TO ME. One woman I talked to repeatedly told me I dont know when I asked what the problem was or why they didnt follow through with my delivery and then told me that I might be a crazy person and that they couldnt release my own box to me for security reasons?? I have never had such a problem with any other businesses or customer service. Its an absolute joke. Do not bother hiring Uhaul for any job if you actually want to have access to your own personal belongings.PS: at the time of this review, three weeks after my Uhaul was loaded up, I STILL do not have my possessions. They are withholding my own property from me.
Review №2
2022-07-09Uhaul storage units is like a spare bedroom in your home. Convenient and secure access at your fingertip
Review №3
2020-10-12Despicable. I had a free month of storage from a previous move. I reserved a storage unit without stairs. When I got there, with two helpers who had 2 hours to help me, the unit was locked and they couldnt give it to me. So they gave me a smaller unit with stairs. By the time it was sorted, I had about 30 minutes left with my helpers. So they brought my things to the unit and I had to carry everything up the stairs by myself. Im small and had already packed the two cars by myself, so I was already exhausted. If the unit I had reserved was ready, my helpers would have helped move my stuff in easily within the 2 hours they were available.I also was not given a lock initially, but had paid for one. I thought the card he gave me was an electronic lock (like at hotels). I had asked the guy at the desk when I checked in if that was the lock, and he said yes. When I went back to get the new unit, I inquired about an actual lock after I noticed the units inside all had physical locks. And the big guy behind the counter was extremely rude, saying oh you had to take a lock. As if it was my fault that I didnt know I was supposed to take something, especially when he told me the card was a lock. Ive never used a storage unit before, so how am I supposed to know if nobody shows me?After I finished moving my things in the new smaller unit 2 hours later, the unit wouldnt close. I didnt want to leave my stuff unattended, but I ventured to a few call boxes to hopefully get help. I was exhausted and did not want to move my stuff again if this unit was broken. Nobody answered 3 of the call boxes I used. I even tried yelling for help 3 times to no answer. I then tried calling the store phone and it redirected me to the main call center, which had me on hold for almost an hour. I didnt see any cameras near my unit, so I didnt want to leave it wide open if I walked all the way to the store building. I sat on the dirty floor outside my unit while waiting.When I finally spoke with someone at the call center, they tried to contact the store as well. I tried a few more call boxes while on the phone. By then, it was about 15 minutes until the store closed, so I worried I would have to leave my things there in the open unit overnight. Eventually, someone answered a call box and closed my unit as he was closing the store.I spent almost a month trying to contact them to move my stuff to a unit without stairs. I already wasted time and money on helpers who couldnt help much because the unit I reserved was locked. I was told the store manager would contact me. She never did besides an email saying she received my complaint and had only a 3rd floor unit available (which I assume was the original unit I reserved that was locked). I replied to her email twice and never got a response. I requested a direct phone number so I could speak with them without going all the way over to the store. Such phone number does not exist.I was told by the main uhaul center that their marketing manager would contact me since the store manager wouldnt do anything. He never contacted me. A few days before rent was due on my unit, I got a phone number for a Brooklyn office in charge of this location. She extended my free month of storage another month. I only wanted the unit for 2 months anyway, so I figured Id move out before the 2 months ended and never deal with them again.I vacated the unit 2 days before rent was due. Technically I vacated it 3 days before, but I didnt leave the access card, so I came back the next day to avoid that $40 fee. At this point I had such a horrible experience with the location and staff that I felt they didnt deserve my money. The women told me I would receive a confirmation email that I was moved out. I didnt receive one by 5pm that day, so I did the online move out, too. A few days later, I received an email saying my rent was overdue and a late fee was added. I refused to pay for a unit I am not using plus a late fee, but couldnt contact the store. Please do not go here unless you love being treated like dirt.
Review №4
2021-12-06I booked a uhaul cargo van at 3am after homedepot had canceled my reservation at the last minute Friday night. Uhaul saved the day. I got to the facility at 8am(Saturday), the truck was clean and ready to go. The staff women behind the counter inside this particular facility was awesome, patient and polite. The rest of the process for picking up the cargo van was a breeze. The only part that bummed me out was the parking situation, you have to park your personal vehicle in a public street but that is minor. I was lucky enough to fine a spot right across from the uhaul facility. Overall the experience for picking up a reserved uhaul vehicle was fantastic. Great job guys. Ill definitely recommend Uhaul instead of homedepot for last minute reservations.
Review №5
2021-12-17Drove all the way from Brooklyn to this place to see the Ubox in person being as they advertise that you can get uboxes here you would THINK theyd atleast have a replica of the Ubox so we can see the dimensions! Drove all the way here to see the Ubox so I would have an idea of how many Id need for a cross country move and they had NO uboxes at all at this place they just handed me a brochure as if I couldnt look this stuff up online.I want to see what it is in person before I plunk down 5 thousand dollars on your website!
Review №6
2021-11-08Charged a $100 cleaning fee for truck cleaning and when I reached out to inquire about the charge as I have a video of the state the truck was left in johnathan sent me an unprofessional email stating foul oder is the cause for the charges.Mind you the truck was stale smelling at pick up as most of the trucks are.The only thing transported in the vehicle was clear chivari chairs.Email from johnathan started out “so the reason” and ended “next time follow the rules”LOL sis who are you speaking to.
Review №7
2022-06-22Bad customer service they don’t answer phone imagine someone as an emergency and need there help
Review №8
2018-09-05Loading area too small, parking sucks layout not good for bringing in big furniture. I was contacted by a manager saying to come in and check my unit because they saw water coming in from the unit next to mine. lt turned out that the unit next to mine had something leaking, but it didnt damage anything in my unit. In my unit I had two sofas and a dresser. The sofas had mouse droppings and urine stains on the cushions in the corners. I was totally disgusted. I guess they were staying warm for the winter? When I spoke to the on site manager he apologized for what happened and said if I wanted to discard the sofas just leave them in the unit and he would take care of it. I felt like he wouldve brushed them off and sold them. So I took them elsewhere. He gave me a number to a claims department and Im still waiting to get a settlement for a replacement or to say the least a professional cleaning
Review №9
2021-02-12The staff here is amazing. They literally go out there way to assist you with all you moving and storage needs. They are very nice, polite and beyond helpful. I give them two thumbs up and 10 more stars.
Review №10
2021-07-01Absolutely terrible service. When i cam to return the vehicle, i waited 30 minutes in the line. When i finally got to the front of the line, I was told I have to ho oitside and wait for a final receipt. I waited outside for a further 20 minutes, nobody came. I saw an employee driving a van and he said i can just leave the key with him and they will email the receipt to me. Why could nobody tell me that almost an hour before!!! Avoid this place like the plague