U-Haul Moving & Storage of Woodside in Woodside

Phone: +1 718-267-2928
Site: https://www.uhaul.com/Locations/...
Opening hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–8PM
  • Saturday:7AM–7PM
  • Sunday:7AM–5PM
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Total reviews rating 3.9

199 Reviews for U-Haul Moving & Storage of Woodside 2023:

Review №1

2022-07-06

This location has improved a lot ever since they got some better staff. Deborah in particular is very helpful and patient. There was a customer ahead of me with a hundred questions. I definitely would have lost my patience but she had a great attitude and provided excellent customer service and was equally if not more patient with me. She’s a great example of what serving the public should look like. Thank you!

Review №2

2022-04-16

Made a reservation 1.5 weeks in advance. Received 2 confirmation emails for a 9AM pick and then a phone call 2 days before with the location and time and again confirm the rental. I showed up the day of my reservation only for them to say that the time was for 11 not 9 even after I showed them the email confirmations.11AM comes and they say they don’t have the truck now and there is nothing they can do. Honestly this is the worst location cause the staff there is VERY VERY INCOMPETENT.They don’t know what they are doing. They constantly mess up reservations. As I was in there they messed up 2 other people reservation with the same result “nothing we can do call corporate”I’m shocked how that location still operates with such a useless staff.I warn anyone making reservations here GO SOMEWHERE ELSE cause this will ruin your day when you show up and there is no truck. They don’t care.

Review №3

2022-06-06

You guys nailed it. My son and I had to go South, with a trailer, and the level of service we recieved was topnotch. They answered all our questions about the hitch and trailer, they supplied us with moving blankets and a hand truck. The vehicle had barely over 500 miles on it. We could not have asked for better. Thank you guys for making my sons move seamless.

Review №4

2022-07-02

Honestly extremely unprofessional and ghetto. It was the July 1st yesterday so me and some friends took off from work to help my best friend move into his new apartment with his girlfriend when going into this uhaul before even saying hello or how’s your day the lady at the counter yelled THERES NO UHAULS TODAY THEYRE ALL BOOK I CANNOT HELP YOU. In a very rude and obnoxious way. The people in the counter must be changed if uhaul what’s to continue making business. I ended up just ordering a uhaul from the actual website and went back in 5 mins later and they gave me the keys for the Uhaul. They intentionally took their sweet time because they knew that we had caught them in a lie. So unprofessional and rude staff. Literally lied about not having any trucks if this Happeneds to you just get it through the website.

Review №5

2022-05-02

Charged me $150 for damages I didnt cause! Van was already damaged when I rented it out and there were no additional damages when I returned it. Uhaul self return does not give you the option to take photos of all angles so BE SURE TO TAKE YOUR OWN PHOTOS OF ALL SIDES AND INTERIOR when you pick up and return.

Review №6

2022-06-27

We were unloading two storage units into a truck for a cross country move. An error caused us to be locked out which threw us off schedule and the facility locked us out just before we finished so we could not get a room, spent the night in their parking lot and were a day late leaving. That meant that the truck we booked sat idle until they reopened the next day. Cost me time money and an uncomfortable night sleeping in the parking lot

Review №7

2022-05-01

Horrible long lines make you miss your reservation and I was downgraded to a van due to their slow employees. There was no tucks left even though I was showed up before my reservation. Had to pay more in the end due to making two trips.

Review №8

2021-03-14

Friend, fast service: everything explained clearly: i had zero issues: advice: if you guesstimate that your move will take you 6 hours, book 2 additional hours: life happens. In my case there was a fire that prevented us from moving for about an hour... thankfully i had an extra hour to return the truck without stress.

Review №9

2022-06-17

Even though we had a last minute change and the team was dealing with so much we were able to get the help we needed and our van. I am so appreciative for the help 🚐

Review №10

2022-07-03

Excellent place to rent they always have trucks available and clean 4 start because they are slow o. Pick up

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