U-Haul Truck Sales Super Center of Albany in Albany

Review №1

2022-08-04

Wasnt the best experience, but it wasnt the worst. Staff was not entirely sure how to set up my rental, even after showing them a screen shot of what was needed. Good thing the system fixes it when you return it. Was originally charged $200 more then what should have.

Review №2

2022-08-02

Chris was fantastic! Someone did not return their vehicle on time and as soon as he noticed an issue he was on the phone and found one and got us the vehicle we needed to make our trip. We did have to drive an hour a way to get our truck but Chris was great and speedily helped us.

Review №3

2022-06-24

The only thing I felt was satisfactory was price the associate at the desk was rude, though I think it was due to the other associates lackadaisical attitude and failure to communicate. I returned later to a locked storage unit, putting a huge delay in moving as I had to leave a full truck over night, I arrived early the following morning, I cant get in again, the elevators broken. I finally get in at 10( my truck is due back at 10) and unload, Ithen I wait in a 30 minute line to get a receipt.The best part was going back later, much later than I should thanks to all the hoopla, then get stuck in the elevator, get told to wait(mind you Im stuck in a elavator).Yes I was rude at this point, no Im not going to move my stuff again, but service is completely lacking. P.S the manager will not answer and doesnt have a mail box set up.

Review №4

2022-07-06

They didnt have the trailer we reserved. Had to go back inside 2 times to tell them the trailer nr was not on the lot. In the end they told us they dont have any trailer for us even though we reserved one. After long back and forth with not very well trained workers they finally refunded us and gave us the guaranteed 50$ for not having the trailer on the lot.

Review №5

2022-04-29

They gave me an unsafe truck. The truck was not stabled and it was dangerously rocking back and forth. They charged me half price on a truck that almost put me in a dangerous accident.

Review №6

2022-01-26

Rented a 6x12 trailer to move a 60” mower. The uhaul experience was terrible as the trailers gate is only 56” where the advertisement as well as inside is 6 feet or 72”. It didn’t do the job that was needed so brought it back. Kevin was super helpful running the lot to see what we can make work. after realizing they didn’t have one, refund was given. Beware of the misconception on sizing!! Thank you to the helpful members at the location!

Review №7

2022-07-11

The box was not delivered on time. We were the last person to know. Very disappointed.

Review №8

2021-07-29

Made a reservation for a truck while in moving. Got a voicemail the next day telling me they changed my reservation to accommodate someone else.I get trying to make the customer happy, but doing so at the expense of other customers, and accepting a reservation, only to change it on the customer without talking to them first is unacceptable and unprofessional.

Review №9

2021-11-15

Terrible customer service. Rented a unit space door was busted, rented another unit come to find out wasnt available. Went to another location and was sent back to original location. Would never do business with uhaul in Albany,Ny again🤦🤦🤦🤦😒😒😒😒😒😒

Review №10

2021-10-07

If I could give it a negative 5 stars I would we had a reservation got down there they had somebody on the computer that did not know how to do his job at all over an hour just to rent a truck never again