Uber Greenlight in Bronx
Site: https://help.uber.com/
- Monday:10AM–5PM
- Tuesday:10AM–5PM
- Wednesday:10AM–5PM
- Thursday:10AM–5PM
- Friday:10AM–5PM
- Saturday:Closed
- Sunday:Closed
Uber Greenlight in other cities:
Christina and Joan at the green light hub are amazing thank you for the attention to detail
Nice and fast very organized Wendy ! She is the best she sat there and helped me till the end she should be manager !!!!
The place is big but yet they still only having a small amout of people able to come in. Its hard to get an appointment on there. You have to wait weeks to get an appointment when you need answers to your issues like right now, not weeks later.
I dont understand why they have such a bad attitude towards drivers. I have made an appointment. I watched the staff at the door serving others, so I waited patiently. Wait until he is free. They said I was late and needed to make another appointment. I couldnt make an appointment in the software before. So I call customer service. The customer service sent me the appointment link. I have successfully made an appointment. But the appointment information cannot be found in the software. It doesn’t matter. It’s just that their work attitude is very rude. They seem to be disgusted with us. I did my best to work for them. The car was flooded when the hurricane on September 1 caused i delivery food for uber.I almost couldnt open the door. We have such a life job. In exchange for this kind of treatment. Very unfair. If there are other offices to choose from, I never want to come here again.
From this week uber removed mask restrictions for passengers but when you come here they dont let you inside the building without maskUber drivers are not human ?
ASTANDING service! 100% ethics unlike the out-US call center; --1000%👎
It was a great experience and fast service the only thing i did not like was the man on front desk not even saying good morning how may i help?. keep in mind you are the first person we see when customers come in.
Janea is a great expert she helps me rigth away
What accompanying my brother in regards to legal documentation. Theye did not help
Yashiry was such a big help! She was very courteous and direct with her explanations. She was also willing to hear out all concerns which showed she really cared and proved her professionalism.
Wanted to start back driving with Uber. Got to their Burke location. One person on line. Four security guards outside. Told them I had just two questions can someone help me. Their answer was you have to make an appointment. Dude for two questions to be answered which could have taken 5 minutes I need to make an appointment? They answered Yes. Looked inside the facility, may be two other people in there. This is a former Rite Aid so this is a huge building with parking lot outside. The security guards (with attitudes) gave me a piece of paper with the information to make the appointment. I called the number and got some woman who could barely speak English. Sounds like a call center in Mumbai and she was reading from a script. After 20 minutes on the phone in which she couldnt answer my question I gave up. My time is important. I dont have time to waste on this BS. I went to LYFT and was treated the right way. Uber needs to get rid of these people because they put a sour taste in my mouth. As a driver with a 4.97 rating over 5 years, I expect better treatment, better service especially when you complain about not having enough drivers, send me countless emails to start back driving with them and when I decide to come back, there is a huge road block of red tape and attitudes. Really bad experience that should never have happened.
No help no service. Was told to make appointment up to 2 weeks for any help. While a hand full of people at a time gets service. You can see workers laughing and waiting for their uber eats to come smh.
This company is horrible!! If I could give them a zero I would! I’ve had a total of 3 unauthorized fraudulent transactions and it’s disgusting that I have to go through my bank to dispute it. Why? I’m not a customer, I’m not a driver, there is no customer service only through the app. I’ve tried contacting the hub assigned to one of the boroughs in the city and all I keep getting is a busy signal. Ive tried more than one location. This is bs and I really don’t know how a company like Uber continues to have clientele when there isn’t even a customer service number. Why should everything be handled through their app? A company of this magnitude, with such a high number of clientele shouldn’t have to make it difficult for anyone to contact them. Not even corporate has a number. Their critical emergency service line has an automated message! And then I try tips and actually get a detective they tell me go make a report with the authorities. This is again the third time this happens! And last time I had to close my checking account. To think that I at one time thought of using Uber. I will never become a paying customer with Uber. I can just imagine the experience I’ll have if this is going on to me, a victim of fraud, and I’m not even a customer. Good luck to anyone using this company if they encounter any fraudulent activity on their checking account.
The place was empty completely and they wouldnt let anyone in. The funny thing is Uber send messages to their drivers every day and in return they make it very hard for the driver to get back to work. Just to show you the poor management and how bad they are, they had an army of security guards outside and inside. All they had to do is ask the guards to help people line up outside and let them in one at the time. Dont send them away to make an appointment 10 days later and you cry for drivers every day. You dont just pay your employees sitting inside doing nothing. Put them to work and your drivers life a little easier
Its not this office but the company itself deserve this.
I was 5 minutes late for my appointment and the office was empty when I got there yet they refused to render me a service, and they cursed me out when I tried to explain the reason I came late. If that’s how they treat Uber drivers then I’m afraid what happens in the future. I feel they just don’t want to work because they are 7 persons doing nothing but chanting and laughing.
Uber office employees are the worst. They are treating Uber drivers with zero respect. They think Uber drivers are slaves! All Uber office employees are the worst. They weren’t helpful at all. Uber ceo should look into those office reviews and complaints!!
Customer service is great and obviously quality and quantity both are amazingHad a great experience today with “ziya”she was super nice with my kids and gave great customer experience
I came here to many time every time they said your issue was solved you good to go but in real they not solved anything. Also today I came in heavy traffic from Brooklyn and late for 20 min because of traffic they said me you late and you need to make new appointment 2 other people also like me came from Brooklyn and late 20-25 min they didn’t passed but how we see Hub is not busy...
You need an appointment to get in, even to pickup supply but I was able to get it within 5min, inside was nice clean and social distancing and staff was very polite
The lines are too long. The workers are slow, rude and on top of ruin they have too much ATTITUDE. One person will tell you to wait in one line and another will tell you something else. They need to have a meeting and get on the same page. They have you waiting outside in the freezing cold. They make you wait to help you do something that’s very simple. You need to make appointments before coming here. If you come in as a walk-in you have to wait hours before you can speak to someone and I find calling Uber support is extremely pointless. They could never solve a problem I have.
A driver named Felix reports here. He stole my stuff.
A sure clean absolute ride with punctuality.
Unpleasant experience. The security staff does not have a welcoming demeanor and they try very hard to avoid you speaking to a representative. I understand that measures have to be taken because of covid but it’s been like this prior to the pandemic. Very sad how they treat the drivers because without them they wouldn’t have a job.
Reading this and the way I’m treated on the road by these agents is sickening
I dont understand why this place is even open. You cant speak to anyone there unless you have an appointment. Security directs you to use the app to schedule an appointment. When you try, no appointments are available. The number they give you is animated...meaning you dont get to speak to a representative. No email access! In order to speak to someone, I had to pretend I was having a delivery problem. How quickly they answer!!!!!!!
So I received uber rewards in the form of a free uberx ride valued up to $30, unfortunately everytime I tried to use it the drivers dont pick up the request so now I have to pay for an XL which is more money. As a customer that uses uber almost every day due to my work schedule Im disappointed. Because until that offer is expired which wont be until June I cant use the regular uberx and thats not fair to me if it that the drivers are expected to take me for then I dont blame them for not picking up the ride and uber needs fix this.
Today I drove for two hours and went there to ask for some help but without getting any help he spoke very bad language to me.He say I can’t talk to you Station number 8,Date is September 30 2021My appointment time 3:00 pm
Very bad with the guy at the reception omg
My phone has been at this location since March. It is now almost October. I have sent them a prepaid label and everything. I can’t get anyone on the phone and trying to get help through the Uber app is useless as they just give you the run around. Even if you do get somewhere with one person, nothing ever happens because you are passed on to the next and have to start all over. Worst customer service of any company I have ever dealt with by far. Use Lyft if you want lost items returned.
I really dislike dealing with Uber employees. I lot of them are disrespectful. I went to this center in the bronx today and one security guard have a power trip. Then told me I couldnt speak to a customer service supervisor because I didnt need to. Im signing up for Doordash today.
Free parking and not a long wait. Staff was incredibly knowledgeable and friendly. What took me calling Uber Support everyday for 10 days was rectified in 30 minutes. Uber Support is atrocious! Better to just show up at a greenlight location than to waste time and energy on Uber Support.
The expert who helped me his name was mike. He was really incredible person .I was having problems with my ubar account and tried his best to solve it. Keep up the good works.
The lines can be long so reserve ahead of time and make sure to come twenty minutes before doors open. Thats when they will be most attentive and energetic to help you. Also, it avoids the line and you will be taken care of immediately.
Bronx location. Fast service you should make an appointment
The security desk personnel were unprofessional and unhelpful. Despite the fact that I had proof of appointment on my app, the appointment list didnt have my name in it. There was no consideration for my being there, and I wasnt seen. Id been waiting a whole week for this appointment. Very disappointed.
6 uber reps huddled at front door. I was told they will not answer any of my questions. Have to make an appoimtment even for a general question. These people really believe they are running so efficiently. Suck a joke.
Ubereats need to call me how I can get help when Im on a delivery but now that Im not i cant seem to talk to any one to get help but they only care about the money but I made them mad money cashed out with paypal but when I go cash out for the first time with ubereats gobank card money got cashout but now Im no longer eligible to make delivery why please help me it my only job I actually enjoyed
No wait and lots of free parking!
There was ample parking it was clean the reps were cordial ,the only thing i didnt like was Uber did not let The Drivers know they were moving to a new location to my knowledge their rating gets and F for that and need to take a better management look with in there management team ,rate themselves as well as the Drivers!!
I work with uber a couple years ago and I needed help getting papers from them and he manager on shift wasnt helpful 😐👎
Uber has been deducting money from my account for 6 months and I have not used their ride since covid pandemic because I am not working.How can I get my money back its almost $300 . I am a senior citizen and this is not good. I need justice, I need justice
The place does get packed but the staff is very helpful and quick with getting you in and out. I think the most I’ve waited was about 45min. I am an inpatient person so if I have the day off I will go on Sunday when it is practically empty.
We are neighbor of this location and we are annoyed from this compony drivers who park outside of this location parking lot, we going to make a campaign against this location and file a lawsuit against it because the neighborhood is suffering from the lack of parking at the time their drivers park in public spaces meanwhile they have big spacious parking and make each parking ticket has been giving to anyone of this neighborhood to be paid by the owner of this locationwe are in process of gathering people against this location , printing brochures and receiving email of people in order to build a case and we will take it to the city and court soon
If I could give them zero I would very bad place don’t ever go there it can ruine your day
Worse place ever I’ve visited. Employees are rude, bad attitude, not responsible at all. I wasn’t welcomed by representatives, had rude & neglecting face. Being popular in ride share industry Makes their staff feels like they’re above everythingDoesn’t deserve a single star
Some of the staff are very very ghetto and have no professionalism. One The receptionist girls is very rude and speaks to people as if she’s at home. The woman on the mic gets an attitude if you don’t hear her calling your name. Very bad staff
Not Professional. It looks like they are doing us a favor and they are our boss. LIC office is much more better then this office. The only good thing is that they have a parking space.
Not a friendly place..... my husband was having a bit of trouble with activating his account and went into this place to inquire about it.... Alex was very unprofessional and managed to deactivate my husbands account. My husband was super frustrated and could npt understand what was going on.... he went to the LIC office and walked out of there with his account active and ready to drive for Uber eats..... Alex prolonged the process and robbed my husband of taking care of his family for two weeks or more because he was so unprofessional! Smh! I would not recommend anyone to go to this site.
Ive never been here where these people were helpful. A whole bunch of rude inpatient people in there.
A bunch of people doing nothing but gossiping with each other and fiddling with their phones. And I’ve been here 20mins already with 6 reps available but doing nothing. Management needs to tighten up.
It feel uncomfortable when u first come in its like the oppression feeling first thing is they have a like metal detector with a camera all in your face. it feel like a office with no soul
I am sorry to say but I feel bad that day because of 2 black gard was very rude not only with me but also some other guests.
They could not solve my problems with my backgrand check
Customer service is awesome. They go out in helping people out of their needs and issues.
Uber office workers dont know how to hlp drivers, taking out from office when asking help, saying ur account deactivated go out
Very disappointed. Unprofessional drivers. Left my phone in the ride and driver demand I pay him to bring it back. He was refusing to return my phone. Driver then dropped off the phone at the precinct after I threatened to file a report on him.
Very difficult to go there for theres employees uber drivers i dont no why if you go their ready for waiting in line couple of hours
Uber eats continues to lower their drivers promotions. In other words the already below minimum wage job just dropped to not worth delivering for because of how little people are getting paid now. Ive talked to over 50 drivers & the schemes Uber has been pulling on its employees are unacceptable. Im going to be delivering with Postmates starting tomorrow & on. I would HIGHLY recommend you dont use Uber eats at all. You will earn a third of NYCs minimum wage.
Always personable, they recognize your name and give immediate attention to most things uber, they seek to resolve any number of technical problems as well as questions on the uber platform kudos to uber great mind craft, as well as business model
Very caring and much patience
Great service!
Great services and more room to receive customers by observing social distancing.
EDIT 10/1: This location is finally openedThis location is STILL CLOSED UNTIL FURTHER NOTICE. Dont be fooled like I was by GOOGLE stating they
I used to to use a lot of Ubers but , Im really upset and frustrated because I order an uber it says 1 min which was 10 mins . WHATS The Who REASON CONFIRMING THE ADRESSS IF THEY ARE NOT GOING TO PICK YOU UP ON THE ADRESS YOU PUT IN THE UBER APP ??????!!!!!!!! THE UBER MAKES YOU WALK A BLOCK AND CROSS THE STREET TO GET TO THEM . CAN SOMEBODY GIVE ME A NUMBER TO CALL , I WOULD LIKE TO SPEAK TO A MANAGER .
Staff is good and friendly but need more staff to make awesome bcz waiting time is long usually 45 minutes 🙄
Diane the supervisor is the meaning of white trash she has a bad attitude doesnt have no customer service skills and all them other people no races but I thought Uber was a professional business they got to stop getting these ghetto people from the projects that does not know how to work does not know how to explain things they getting frustrated just by thinking garbage customer service . Im having a conversation with one young lady and out of nowhere the supervisor come and jump in our conversation another young girl jumps in our conversation they parents never show them manners when two people are talking dont wait till they are done then you say excuse me and then you say whats on your mind sad to be a Uber driver
They didnt help with nothing yet made me wait an hour just to say they not gonna help me
They are way better than people in Long Island City. Treat well with drivers who needs even a basic help.
I like it personally i have no problem they treat me with respect
Thomas answered my questions.Greenlight in the Bronx, a great place to get answers.
Worse customer service I can experience. They will be nice to you if you are a new driver otherwise they care less about your problems.
Fast, knowledge, convenience... They have insurance brokers and help you to pay all those TLC Stuff and a bathroom.
There was a lady miss yashi ,she helped me nice way .good experience.
I would never recommend anyone to join with freaking Uber, they’ve the worst reception staff its been while working for them.
The guy at the front desk was so disgusting. His attitude was horrible. I asked for the manager and he basically denied for me to see the manager. Very dry employees.
Great experience. I was seen quickly and they resolved my issue with my account.
Great customer service. The people working there are extremely polite and helpful.
Unprofessional; very bad behavior liar and evil from the uneducated guard to the personal inside.
The bldg itself was great,. It was big and bright and clean with plenty of sanitizing places
Place is nice, Uber take away acces to airport s pickup and dropoff because riders cancel . they did not like car.
I was getting job in there
You need to send cars within 3 minutes away not 6 or 8 minutes.
Made an appointment to then be told they arw phasing out that system and they randomly give out confirmation numbers to certain appointments only. The rest are then scheduled as walk ins. Its hard to explain was what i was told. Disgusting disregard for peoples time
Have parking, people are knowledgeable, line is quick.
Thank you for the service!!!
A Very professional environment they’re always willing to help you with anything.
I really appreciate it with the expert named zaki 👍
They have some Good employee.
Employees was nice and very professional Tu his guy named frantz
Its not a perfect world and people want instant access. It works eventuallyBring all your paperwork and ask questions. Only then will you get your answers
Very professional crew helped me a lot with my inconvenienceThank you team💪
Uber is great /only one thing be care full with your car this complex if full of criminals , even illegal towing happens here alot just google vulture towing in the bronx to see what i mean
The service is good but the wait time can be a little crazy.
Worst driver experience ever. Staff does not care about anything other than pushing you out the door.
The person that help me was very helpful and professional.
This location is always packed. Service is slow. They open on CP time. And if this was a uber driver they would be fired.
Very helpful, if youre going there for the insulation bag they no longer offer it. Go to queens or lower manhattan location.
They not helpful mide me go there more than 3 times for one thing it for some I want it give me wrong things the 2nd time it gave me to wrong paper with wrong information not good people at all
Help me sign right up and retrieve my old account. Awesome help & customers service.
They help me to resolve all my problems
I went fix my account I don’t even understand a word he was saying I felt he is taking to his self and he was retarded cant even fix my problem
This spot got closed cuz of the bad reviews. Lol
This is the biggest waist of Time. They do not know anything at all. GOD BLESS LYFT
The don’t even deserve 1 star rating because they have the worst service in the Bronx. They don’t respect the drivers.
Never had a problem every thing I needed they always help you out
If u can get away from them for as long as u live. They charge a fortune
Atrocious service. Long wait, tired customer service. Treat people like undesirables.
Worst guidance and assistanceEven one star they don’t deserveI know more than these guys I came here to increasing knowledge about tlc but they r all useless
Rude staff. Low end operation. Treats driers terribly.
It was good to know theres a UBER greenlight in THE BRONX 🙌🙌 excited to start this venture...crew was nice and professional
Ppls were very RUDE including the supervisor and the the security
Parking available...good service
Expect more than an hour waiting
Very good place nice sever good
The staff is very miss leading and very unprofessional the front desk was phenomenal
The TLC insurance girl that works there has an attitude, I went to the place two times and i felt her sarcasm.
It was nice and clean. Need to be on time early a lot of people
Uber drive took my phone the driver wanted money to return my phoneUber said they will mail it no luck bad so bad watch your things
👍
It was good friendly staff
Still hadnt fix my issue. Uts been over 2 months already
It was quick to get the sanitation products.
No one is doing the work. SO SLOW and I see the workers just on their phone (Instagram).
DeJah ... one of the rudest customer representatives ever unprofessional seems like she doesn’t wanna work!
They dont have bag for uber rush. They make me way to not give me nothing.😡😡😶😶
Nice facility with lots of free parking
Perfect and nice people
Great place to get things done when it comes to uber
They cannot solve my prbolem
N ver give the complete information, every time I come they give me a new requirement.
Like 50 employers and you still waiting like a hour sitting there.
The Service were Excellent....
Great people great service
Providing the best service.
They dont know what they doing not worth the time.
Very nice & spacious place
Staffs always talking and no giving customer services.
Good
Very rude service ever i got from this office
No good
It’s good service & quick
Why we don’t have good pay?
Best uber greenlight in nyc
The office is close but online show is open😥😥😥
Good advice from views
This office is so packed staff is slow moving
Very bz but ok for the most part
Good job and safe.
Im at the office now the staff moving so so slow
Great service
Fast, clean and exceptional 👌👍
Has to be more fast working people
Large and spacious and friendly
Verry bad
Excellet service! Very professionals and well environment!
Saturday and no crowds and i got all info i need
It was quick safe and easy
Well organized.
Always crowded and the receptionist are rude
Good costumer service.
Great guys and very helpful
The gate kipper behavior
Very good
No customer service
Helpful guys with little time
Very happy
Great Customer Service
Close too early but ok
Its there when u need it
Long waiting lines
Very friendly workers.
Good Service
When is this office going to open??
Great customer service
Very good 👍
Great.
Long wait. But okay!
Because theyre professionals
Unfriendly staffs
This is not here
Very friendly.. in an out.
Organized. Staff knowledgeable
The best service
Modern model of efficiency!
Lovely place
Hard to find.Just hate that place.
Donovan was excellent
Awesome
Total reviews rating 3.7
199 Reviews for Uber Greenlight 2023:
Review №1
2022-05-12INDIA was an absolute breath of fresh air!! She was patient, extremely informative, and very personable. My day became overwhelming bright after facing technical difficulties for weeks now. INDIA without a doubt contributes to the exceptional customer service offered here at the Uber Location on Burke Ave, Bronx NY!!! Go INDIA!!! 🙌
Review №2
2022-06-15I missed my 1:00pm appointment by 30 minutes😳 . The front desk guy used my phone to quickly booked me up for 2:00pm appointment right there.I was ushered to a cushioned fluffy sofa to wait for my turn. Before I could fully enjoy my seat, I was called for and my Uber Driver app fixed in no time. Waaw!!5 stars🌟 ⭐ 🌟 🌟 🌟 for Uber GreenLight Hub, Bronx NY.
Review №3
2022-06-05Extremely satisfied with the help I received from INDIA
Review №4
2022-07-05Sorinna is heaven sent my account was blocked she identified the issue and immediately resolved the problem she was extremely friendly and helpful from beginning to end it was my first time coming to the office and I am extremely please on how I was treatedShe definitely should get a promotion
Review №5
2022-07-12I went into the bronx hub today because I had a problem with my Payout, I have been experiencing technical difficulties due to me not being able to cashout. They were so professional and friendly. I sat down with a woman named ivonne, she was a breathe of fresh air. I really thank her for her assistance. My issues were solved in 5 minutes. Thanks ivonne🙂.
Review №6
2022-06-27Awesome service. This is a new location and staff here is very good and efficient. Christina was very nice and helpful.
Review №7
2022-06-27Very good customer service. Christina was very helpful. Service here is fast and amazing.
Review №8
2022-05-18Way overpriced. From downtown Manhattan to uptown Manhattan costing $60.00. Ridiculous. Im nice so I gave a $5.00 tip even though its overpriced. A few months before I took Uber I took a regular cab from downtown Manhattan to the same place uptown Manhattan. Only costed $45.00. I will never take Uber again. Regular NYC cabs dont overprice like Uber does.
Review №9
2022-04-19This is very unprofessional place.I lost my phone and the driver was so kind to make sure it was returned to this base. They gave me a hard time to return it and thank God one of my friends called my phone so it rang in there system. I am looking to delete the app altogether.
Review №10
2022-02-08The line was very slow ... The let people in one at time... But good thing I was able to pick up free hand sanitizer and. Wipes..