Delivery
Yes
United States Postal Service in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Site: https://tools.usps.com/find-loca...
Opening hours
- Monday:8:30AM–5PM
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:8:30AM–1PM
- Sunday:Closed
United States Postal Service in other cities:
Comments (67)
Quick and efficient. Polite employees. The USPS rocks, man. Theyre doing great even though the pandemic and the government are screwing them super hard. I have a lot of appreciation for them. Dont listen to the bad reviews.
I was told my package could not be delivered because they could not get access to my front door on two separate occasions, and that this usually occurs in secure buildings or gated communities. I live in a standard three-story apartment complex in which you can easily access the front door and ring the intercom for the tenant to let you in and I was home at the time of the attempted delivery and my intercom was never rung and my door was never knocked. I am baffled by the outright laziness and carelessness of this postal service. I would recommend that buyers have their packages sent to a P.O. box or their jobs because unfortunately that is what I will have to do.
I keep getting my neighbors mail and my neighbors keep getting my mail. My name is on the mailbox and her name is on her why yall cant read the mail right and put it in the right mail box? If you cant read the mail you shouldnt be still working there. This been happening since November 2016. I dont want my neighbors mail in my mailbox. I think they need to get a new mail man on Shirley Ave.
This office is horrendous, I emailed the USPS customer service requesting a change in management. every package coming through this branch has either been misdelivered and failed to be redelivered the next day even though it was scheduled the day before, sent to the wrong hub, and then when you try to call them, you can never get through the line, its always busy. I would bet some lazy worker is sitting there on the phone talking to their friends all day because I tried calling ten different times within an hour span, busy every time!
I have brought a private mailbox at the UPS store and have electronic statements because of lack of common sense my mailman displays. My building have three apartments with three separate label (i did it my self) mailbox. He still will place all apartments mail in one mailbox (i guess it is better than before he use to place it on the sofa the lower apartment use on the porch and my mail use to be behind stairs, sofa and front yard). I complain to the lower apartment about keeping the porch clean (they did), the post office about the mailman to place my mail in the my mailbox(he still do not i complain on the monthly bases) and i asked them to stop giving my packages to the lower apartment they had an package for a days because they forgot i guess. The only answer i received from the post office is my mailman is young and lazy(and is a white man serving a black low income area). Everybody need to be fired at this location and jobs should be offer to people in our community. I bet there will be more pride and the handling of the mail.
Every single day my mail isnt in my mailbox, its in neighbors mailbox. I have my names on my mailbox and still my mail carrier cant put my mail in my box. I lost checks, packages, bills, and cards due to this matter. It needs to be resolved asap. Get rid of that carrier who delivers on lasalle avenue!!!
I ordered a package WEEKS ago, and got an email saying it was delivered, and left by the garage. Problem is, I don’t have a garage. I called the post office to see if theh still had it, or if they could assist, and they took my information and promised a call back. I never receieved a call. Since getting the delivery email, I have spoken with Justin, Eric & Alison - who’ve all taken my information, promised a call back and never returned the call. Today, I called AGAIN. I spoke with Justin, who was extremely rude, and unwilling to help. At the time, I was speaking to him I was driving (using bluetooth), and I was unable to give him my tracking number, but that I could give him my case number. He refused and said the only way was a tracking number (which is false). Since I’d spoken with them numerous times, you’d think they’d have it somewhere, but no. So, instead of initiating another form of assistance, or asking me to call back he told me he wouldn’t and COULDN’T help me. At that point, I asked for a manager, and unfortunately HE IS the manager. This is a horrible example to set for employees. I didn’t want to speak with him over the phone anymore, so I told him I was going to stop in. He YELLED at me and told me “Don’t think you’re going to come into my branch and yell at me or cause a problem.” Excuse me, sir? When I arrived, I gave the woman behind the counter my case number, and she was able to use that to look up my information. Not only was Justin at the front counter when I came in, he said “I was the one you were speaking with,” and walked away. He didn’t offer any help, apology, nothing. This is the absolute WORST experience ever.
This post office sucks. they are never able to deliver any pakage and the one time they are able to make the delivery, they delivered my package to the completely wrong address. i had to wait a month for them to issue me a refund and i still havent recieved my cashiers check the was suppose to sent me in the mail. its been two months. This post office is horrible
I had a book in a box, delivered today by USPS, from Amazon. The carrier said he/she left it in the mailbox. It was a lie. It could have fit in the mailbox, with a tiny bit of effort, but hey placed it on the ground, under the mailbox, exposed. We had a thunderstorm. It got soaked, and the $27 book ruined. They did not ring the bell. The front storm door was unlocked, as was the side breezeway door. Even the garage door was open, and had a place to sit things. But no, they put it on the ground. No wonder people are switching to UPS. Dated 5-28-2016.
Buffalo USPS sucks ass. They don’t deliver packages when they say they will , even when tracked on truck they take it back at end of day and make rediculously stupid claims on why they didn’t deliver. Shameful and disrespectful to the people who pay their bills. Disgusting how they treat paying customers. Arrogance is rampant!!! By the way, I’ve never given a negative review on anyone.
Mailman delivered the mail but no package!! I went outside and asked the mailman if he had a package for me & he said no!!! I said are you sure because it is suppose to be delivered today & he says no it will probably come tomorrow!! Then I get an email about an hour later with a tracking number and said it couldnt be delivered because no one was home & there wasnt a safe place to leave it!!! Are you kidding?? This post office is a joke!!!
The worst post office ever! I ordered something online the company shipped it out 3/21 arrived to this location at 4:34 am on 3/22 then these fools sent my package to Rochester, NY mind you I live in Buffalo, NY I called to see why my package was sent back out of Buffalo and the guy puts me on hold for like 20 minutes finally he asks for the tracking # he tells me that the package was sent to the wrong facility so instead of sending it to the right facility here in Buffalo, NY no they send it back to processing in Rochester, NY a hour away. Smart people working at the post office I see. they dont even deserve a damn star.
Leave it to Buffalo to have a ghetto post office. These are federal employees yet perform like individuals with no more than a GED. Incompetence, dishonest, and unaccountability y are some of the adjectives that I would use to describe instances of poor service from this post office. I want my tax dollars back.
Set an appointment online to get a passport get there and was told the appointment wasn’t in the system pulled up the email showed it that it was an appointment for today at this location they still refuse to help by looking at the other reviews this place sucks & should be shut down
I am having a real problem because the mail man is to bougie to clime up the steps because of a little snow I mean we live in Buffalo New York if you cant deal with the snow move somewhere else I have never had a mail man write on my mailTo shovel the steps ! He also left my mail at the end of the railing witch I find disrespectful ya get paid more than enough buy some good boots and do ur job properly !!!!!!!!!
They suck I ask them to hold my package til the next day they told they would and when I came to get it they said it was out for delivery and my package wasn’t there . I waited for the mail and the mail man told it held at the office. I went to post office right before it was suppose to close but they locked the doors and looked at me knocking on the door but would not open it. I believe they steal packages and say are lost in transit.
This is sorting place for my district. At least 2-3 times aweek mail delivered for another address. This also means my mail is going to another address too at times. I return back to mailperson....but Im not getting mines back, because a check and other important mail I didnt receive.
Ive been using this post office for many years and have never had an issue. Staff have been very helpful as well as providing a professional atmosphere. A great asset to our community.
Said they couldnt deliver package because they couldnt get to the front door. No other delivery service has had a problem. Have a huge accessible front porch.
My package hast been ship since july 8. I was to suppose to get free two day shipping and turns out I have to wait till next week to receive my package
The phone is always busy, so I cant call about my package. And the customer service is horrible. Ive had better service, being robbed in my neighborhood than there.
SIR is the man! I didnt realize that I needed in appointment to get a passport for my son. He was still quickly able to help us out!!
Agents are very helpful. Mail was placed in a box on porch. I missed getting time sensitive information. Reported, hope it does not keep happening.
They are so rude and unprofessional. Do yourself a favor and go to a different one if you can. After I am done with my transfer I would by a stamp out of there. No one answers your questions, they’ll argue with you and outright waste all of your time. This one should’ve closed instead of the one on Main and Northampton.
WELL I HAD A PACKAGE LOST , SO I TRIED TO CALL THE POST OFFICE ON MANHATTAN.....IT RANG BUDY FOR AT LEAST 5 HRS STRIGHT... SO I GO TO THE OFFICE TGEVMANAGER TELL NW , AWW YEAH WE HAVE 3 LINES OPEN AND WERE ANSWERING CALLS BACK, TO BACK TO BACK, YOU GOTTA KEEP CALLING TO GET THRU...THIS WAS TUESDAY, ITS NOW WED. 2/18 AND ITS STILL BUSY AFTER 3 DAYS , AINT NOBODY GETTIN CALLS LIKE THAT.......INNER-CITY COMPANYS ALWAYS MESSIN SOMETHING UP. ..#STEROTYPE...... P.S. BUT ALL OTHER POST OFFICES RANG AND SOMEONE PICKED UP.....
Customer service is horrible, they claim they delivered package but leave note saying it needs to be picked up. When you go to pick it up, they act like you are disturbing them
I was told that my package would be coming in 1 to 3 business days from Buffalo and the representative that I spoke to said that it could take 5 business days and he was very rude
They’re awful with deliveries. Can delay a package for a week with no compensation
They never answer the phone and say they delivered ur packages when when didnt
I just moved to the area for a few months , and everytime I have a package delivers , its either at the wrong address or I wont receive it at all . Worst customer service !!!!
This must be the SLOWEST mail office in WNY. Mail gets lost and shows up days later. The mail carriers are not reliable. Mail is always LATE!
Great service , and nice and helpful staff 👍🏿
Dont put packages in proper place ... Had missing packages ... They never answer the phone ... Just horrible !!
Pleasant staff, medium wait time because this office is busy. Ive never had an issue.
Incompetent my address is clearly stated on my mail and they are still delivering to the wrong address
Rude people just trying to earn a paycheck. Cant even help a customer out because its a burden to them.
Cant get a person
They dont pickup packages that have a pickup scheduled, and misdeliver regularly.
The place itself is good but the area around is a lil weird especially if one is walking.
Worst post office EVER. I have an issue EVERY TIME I have a package sent to me…..
Missing a package. again. says delivered.
Very good friendly service
Just the worst. Wont pick up the phone. NOT EVEN ONCE .
Very convenient for me is fast and secure
No waiting when I was there last.
Terrible customer service, phones are always busy...been calling for days and its just been busy
Horrible the mailman continues to put the wrong address in my box😡😡😡😡
Never had issue with this establishment,. Nice friendly staff.
Not getting my mail. Calling is a joke. Im feed up!
I never had any issues dealing with this place.
Wrong closing time
Mail service is lazy and terrible.....
Phone is perpetually busy signal
Convenient and very busy
This place is awful as hell
Fast service!
Wonder sevice
Total reviews rating 2.3
67 Reviews for United States Postal Service 2023:
Review №1
2022-06-28The staff here has always been very helpful, and I have been using this location since the 1990s, so its a good long track record. Every so often they will get swamped, but usually theres either no line, or only one or two other patrons to wait through. The one thing that can take a while is if people are getting or renewing passports, otherwise transactions are usually quick and efficient.
Review №2
2022-03-02Wish if I could 0. Delivery man is a junk. Almost every other day he missed important deliveries! That delivery guy doesn’t deserve this kinda important job. Most of the time sees him talking in the phone!
Review №3
2022-03-29My packages were supposed to be here yesterday but then it said something about not being able to access delivery location. But amazon leave the order in front of my door. Delivery guys are not good.
Review №4
2022-06-16Quick and professional services provided.I went to handle my U.S passport and everything went smoothly.
Review №5
2021-09-03Can we please get Apple Pay? EVERYTIME I come I forget out of it being so conveniently close to my place. Then I have no cash and no card and my “convenience” is gone cause now I have to either go to the bank to take $20 out cause that’s just it OR go to another father location to get my stuff. When all I needed was this location to have Apple Pay!!!!Other than that, great service usually out within 15 min
Review №6
2020-12-28Ive been waiting on 2 packages for about a month. My packages were supposed to be here today but then it said something about not being able to access the front door. The snow has completely melted and theres nothing blocking the path to my front door. Im now trying to schedule for redelivery and it wont let me do that. This is some of the worst and laziest workers here!!!!!
Review №7
2020-06-02I wish I could give zero stars. Ever since I moved in this neighborhood we have had nothing but problems. First, one of the mail women has a personal vendetta against me and refuses to deliver my mail because we called the cops on our neighbor who happens to be her friend. She claims our driveway needs to be repaved or we will not get our mail - this was in the middle of winter btw. So that made absolutely no sense because it was covered with snow. Second, we have to rosy out safety by go up to the post office almost everyday to receive our mail. And just today I ordered a package and they’re refusing to deliver it to the house! I’m so frustrated that I will be taking some type of legal action because at this point I feel like I’m being discriminated against.
Review №8
2020-02-25Two times they havent delivered my package and kept it at the post office. Been calling for redelivery. Apparently doesnt work. And no one picks up the damn phone. Had me on hold for an hour still no one picked up.
Review №9
2017-10-10Often , and I mean often, Im led to believe a package has been left at my door . The tracking info, has been posted as (((delivered ))) but there isnt any packages when I arrive from work. I live in an apartment with a security door This seems to be a big problem with eBay buyers, because money is released to the seller with conformation of the delivery. This also leads to small claims court cases ... Because mail isnt something that should be taken lightly. Its a government job. And careless individual marking mail incorrectly shouldnt be handling such important jobs.... I dont like giving bad reviews because at the end of the day we are all human but! I also, like getting my mail on time and not at risk of losing money because of someone marking mail delivered when it hasnt been. Ive started recording all mail deliveries so there wont be any problems when I hold them accountable. Why cant the postal worker leave a confirmation receipt in the mail box ...? This would help ...Helpful?
Review №10
2018-08-25Im sure the people inside are great but these mail delivery people need to be retrained or something. I had a package scanned that it was delivered on Thursday. It just now showed up on Sat. This is the 3rd time that has happened. I also have a sign RIGHT ON MY MAILBOX saying please place all packages in back hallway. Do NOT leave on porch. Nope they still leave on porch or sometimes my back stairs. My grandfather was a carrier for most his life and he would flip hearing what it has become.