Delivery
Yes
United States Postal Service in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Site: https://tools.usps.com/find-loca...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:9AM–4PM
- Sunday:Closed
United States Postal Service in other cities:
Comments (158)
Ive had many bad experiences at USPS before but this one has to be one of the worst. The employees have a bad attitude and cant be bothered to do their jobs or extend a lending hand to someone having a rough day. Back in December, after waiting on line for 15 minutes, I finally get called up to speak with a postal worker. I begin by politely saying hi, and the woman tells me she cant speak with me because there are no animals allowed. I had my service animal in her carrier the entire time. I went to ask a question about a lost package and she continued to yell over me (while Im talking calmly and low) that she cant speak with me because there are no animals allowed, repeating herself and cutting me off each time. After a rough day as an unpaid intern, I just wanted to find my package!!!! But instead I left in tears. It doesnt take much to extend kindness to strangers.
This is one of the rudest post offices. The clerk behind the window are rude and snippy.I mailed two packages Priority Mail (1-3 business days) on Aug 11th. Only one package of the two packages arrived. Its now 4 delivery days out.I sent tees shirt for a family event for a ZOOM call to lift the spirits of a very sick family member. The event is ruined. Save some money and ship/mail through FedEx or UPS.I sent 6 other packages the same day (Aug 11th) and they have all arrived safely. The FedEx rates ( FYI, own packaging residential delivery is cheaper and faster) are better than the USPS and the clerks are much nicer. The clerk at USPS snapped at me when I asked for a rate, the tee shirt was in a Priority Mail bag/envelope. The clerks at FedEx were even taping packages for other customers (mine were fully sealed), printing out shipping labels and they were really nice.(NOTE: this is not intended to be an ad for FedEx, just sharing my recent experience)Maybe this is why the post office is going out of business? They dont deliver.Also note, the letter carriers who serve our the neighborhood buildings are nice. We have issues with customer service clerks and the transportation employees. The USPS may need retraining.
Be careful of miss RRJA Jones clerk # 30, when asked a simple question of what happens to my packages that i drop off that are not Usps she said “ we don’t accept those packages”. I said no if i mistakenly dropped it in the box bin without knowing it was for UPS, she said it stays there and i said i was here the other day and i did that can i get my package then. She replied “ i don’t have time go ask someone else. I was in shock i simple asked a question about the mail. I felt as she was having a bad day but should not be reflecting it on the customers. Extremely rude and inappropriate. I would like to see her get some proper training.
Compared to other post offices, this one is perhaps the most organized and time efficient location. There is a staff by the line that asks what everyone needs to do. If its a fast request such as dropping off a return package, you just skip the people in front of you and drop it off. The wait and drop off took no longer than 5 minutes. Staff was also very polite.
The employees behind the counter are generally very nice and the addition of the Supervisor window is a great idea. However, most of the time no one is available to handle the supervisory issues. They lost a package I had mailed and when I was finally able to speak to a Supervisor to discuss what could have gone wrong there was no apology and he was extremely rude and evasive. If someone is in a supervisory role they should have the skills to communicate in a civil manner. Review after review of the USPS indicates this culture of rudeness.
If I could I would give USPS minus 10 stars. Ive sent documents using their express service internationally. After two months they didnt arrive. They started an investigation saying it will take up to 31 days. No money back! They say that they and all other competitors are having problems because of COVID-19. What a joke. Sent the documents using FedEx and they arrived 2 days later. Never again USPS.
The Asian lady that was helping me to do my passport was so unprofessional,and complaining about my documentation was Spanish,that this country they only speak English,when her only job was to send all those papers and that’s it .she barely speaks English but she complain about speaking other languages?! So unprofessional
Why does USPS still deliver packages? Their only job seriously should be delivering letters and small parcels on the mailbox. Thanks to big companies like Amazon which USPS had gather nice contracts for delivering they still running. Over thousands of complaints made daily and the board do not make changes this is not a employees matters it comes from top maybe they dont get pay enough and/or the business have no way to incentive to do their job!!!
Lady handling pick up and drop off packages is really rude and confrontational to every customer for no reason. It was unpleasant.
My family and I exclusively use the USPS for one reason. Mr. Williams. This man is the definition of customer service and is always willing to go above and beyond. One of the window workers was giving me a difficult time about the type of tape I used and he came and saved the day. I ship often and without fail I see this gentleman doing whatever he can to make peoples day better and more efficient! Thank you USPS for this man!
This is the first time I have ever written a review of any place but after my experience this morning dealing with one of the Clerks, I have to.I came in to figure out how to certify an envelope, and not being familiar with USPS and its facilities I approached a Clerk for assistance. I wasnt even able to finish my first sentence before I got interrupted. Respectfully, I let the lady explain but I wasnt understanding what she was trying to say as I hadnt even gotten to what I wanted to do. She was explaining everything BUT how to get the envelope certified. After listening to her for five minutes, we came to the conclusion that I had bought the wrong envelope... Great. After we established that, I went back to my original question and she interrupted me again and said, I have no idea what I am doing. She repeated this five times. Then, while telling her I was not appreciating the attitude in which I was being spoken to, the lady put her hand in my face and waved it several times. She sent me off to another employee who then, patiently, took the time to explain the Self Service machine and what I had to do.I have never been treated with such disrespect. Customer Care and Hospitality is what I practice every day as a Manager at a Steakhouse in Midown, and this woman showed she had NO experience in either areas when trying to help me. She interrupted me, she raised her voice, she made feel and look ignorant, and then put her hands in front of my face.I would be embarassed to have someone represent the establishment I work at if they behaved this way, and I made sure to let the Manager know that after I spoke with her. The customer always comes first. That being said- If the customer does not understand what is being told to them, thats the Merchants fault for not properly explaining to their guest in order for them to understand. It was her way or the high way, and frankly, nobody has time for that at 8oclock in the morning. If the lady/clerk is too proud, annoyed, or impatient with her guests (because clearly I was too stupid for her to deal with) then maybe she should stay away from Customer Service jobs, in general.The Manager who helped me was very sweet, but unfortunately the damage was done and I will never be returning to this Postal service again and will make sure all of my friends and co-workers stay away from it, as well.
Rip-off: I have sent an international package with no tracking in march 2020. They never delivered the package. I understand that due to the current situation it may be delays and also that I cannot access the exact location of the package because I did not pay the tracking but I paid for the package to be delivered which they didn´t. I went to the nearest branch and the lady said she couldn´t help me with anything regarding my package. I asked her about where I could file a complain and she literally said: I don´t know, I have never done it before. NEVER AGAIN. Other competitors have the same prices and you get your stuff delivered.
Lost several packages over the past couple weeks. Finally received a Christmas present for my wife that was supposed to be delivered before Christmas (only the 26th so not too bad) but it arrived like this.They also somehow lost our building key so our building couldn’t get mail for a few days - how the Hell does that happen?
They stole my packages.I dropped the packages at the post office. A week later, I still dont see that the packages were scanned. Went to ask them and showed them the video clip that I took when I dropped the packages. They still said they didnt know if I actually dropped the packages.
Absolutely horrible customer service. Did not wait in line long at all, but the workers there lack the patience and care of sending out somebodys elses packages. The lady who helped us ended up logging into their system the wrong addresses for various of mail that we wanted to send out (we wanted to send out a total of 32 mail, she screwed up the addresses of half of them). Wasted about $150 to the expense of a lady who complained that she needed to pee.
Great customer service even during the busy holiday season. I made more than a handful of trips here and each encounter was pleasant. The staff is very knowledgeable and helpful. Normally there are not a lot of windows open but during busy season they have many windows open and keep the line moving quickly for the most part.
I have a missing package so I filed a complaint via telephone nothing...so I called again and was told someone in this post office marked my package incorrect address . .not true..they had the same address I was mailing package to in another state it has been missing since May 2nd today May 11th no package still? They told me they were responsible for returning my package.. but never arrived..I talked to 3 different individuals and only one was very rude.. a man...as if it was my fault!
Agree with everyone elses sentiments here. Rude, lazy, lack of compassion staff. Multiple times have said attempted delivery which is absolutely not true because no notice is ever actually left. I would gladly hike to a further post office than have to come to this one, which is around the corner from my home. if there is one good thing that waiting in this treacherous place is good for, is a practice in patience/meditation and channeling compassion for the uneducated and highly ignorant workers that are staffed here, that were likely never taught how to be a decent human being and appreciate having a job!
The agents have always treated me with respect and courtesy because treat them with same respect and courtesy. remember, treat others as youd like to be treated. getting upset at agents for long lines is never effective. in my opinion getting upset is counter-productive for everyone. additionally, the agents at the window dont control how long the lines are nor how many agents are scheduled to work the windows. so next time you go to the post office, plan ahead and consider adding extra time to your errand.
I Always come here with prepaid label and I know there is always someone to scan my label so I can skip the line. ( thats the reason why I use prepaid labels) This time I went there and Asked to Mary where there was the man for the prepaid label. She started to scream and closed the window in front of my face saying I should have done the line. I dont think rude people like this should work with the public. Other experiences with the guy that usually do prepaid label were perfect he is always kind and attentive, but today experience was horrible!I came here for the second time and I had the same rude answer by Millie, people here are really really rude, but the problem is that nobody is going to teach them how to behave!
Go here if youd like to get yelled at for no reason
The worst and I do mean the worst post office to try to do business. Employees are rude, callous and have a I just dont care attitude. Also most of the patrons who frequent this post office is elderly or handicapped. There should be chairs for them to sit since they will be in there for at least 45 min or better. One window open and the line is very long😠😠😠😠😠
Ive lived in various zip codes throughout the city and this post office is the worst bar none. Long lines and longer waits no matter the time of day. Rude and beyond disrespectful staff. And to top it off they refuse to deliver anything that wont fit into a mailbox, theyll just write a slip and force you to play the waiting game, even if youve paid for next day priority, Oo and even with next day delivery youre still only allowed to pick it up the following day after its scheduled delivery after 12:00. Something needs to be done about this place!
Neighborhood mail carriers extremely careless with packages. Literally every day I see packages in my building that are addressed to a different building. Ordering anything online is a gamble, as about 1/3rd of my packages through USPS simply do not arrive. Tracking says they are delivered but who knows where they were delivered to.
We went at the peak of the day 12:00 the wait was reasonable, there was a man directing people to use self service and helping people. We had pleasant and great service from Lisa Kwan. Much better than we expected! Be pleasant, patient and good things usually follow.
The only reason I am giving them one star, is because I cant them NO STARS! First, more often than not, I will be left a note stating that no one was home when in fact someone was home and no one bothered to ring my bell! On more than one occasion I received a note stating I had to pick up my package only to be told it was re-delivered, it was NOT. Which means I have to go to that time sucking hell hole to get my parcels. Unfortunately, whenever I have the misfortune to be forced to go there in person, the line is eternal and they never ever pick up the phone!
The superviser is this USPS office is the worst. He was very rude, unprofessional and not helpful at all. I needed to ship a lipstick internationally and he said that cosmetics are not allowed to be shipped, and I was ok with that. But then when I asked him to show me where exactly it say that I cannot send a lipstick he refused to show me. He sent me to check the USPS website, but cosmetics were not on the list of restricted items. I asked for his name and he said it was supervisor Russel. I would give 0 stars if I could for such poor customer service and disrespectful treatment.
I have lived in this neighborhood for all my life and hated going there as a kid for my mom now that Im grown up i hate it still. they never leave a notice, but will tell you they made attempts. even with me checking with the post man myself...hes also the worst type. But yes the women there are very rude and unhelpful. Before you can ask a question, they are quick to tell how its not their problem. And that you should just wait to see what happens. they dont like going to look for your package so they will tell you that its not there without look...ohhh its at the other post office then huh?only to be sent back there and they have the package. smh.
Does not get any worse than this. This is why the USPS will not exist in ten years. The staff has no performance worries, cannot get fired, lazy. Today, when after a one hour wait in line, I finally got to the window and the worker put up her hand and told me to wait while she finished her text. Reinforces every stereotype about Harlem. Makes me sad.
I come here at least once per week and had a passport done here for a baby; always professional and no problems. Experienced poor service at the 43rd St USPS location so writing a positive review here as a comparison
I dont even want to give this place any stars. It should be shut down. Theres a post office on 125th anyway. You will wait no less than 45 minutes (at any time of day) to pick up your package that they most likely never tried to deliver. They have lost at least 3 packages in the 3 years Ive been in the area. They are massively understaffed and the employees have taken that as a license to be lazy as well. Just got done with a nearly hour wait to find my package missing again.
So glad they returned my call and took care of business in the pandemic from a distance! Thank you for doing a great job! That of course never happened in NJ which is one reason why NYC is the best!!!
This place is terrible!! Absolutely hate coming here. However, usps drivers always lie and say the attempted to deliver my packages. Therefore, I must frequent this awful place. The staff is extremely rude and unprofessional. If you must come here, bring comfortable shoes and a crossword puzzle. I recommend having your packages delivered to friends house in any other zip code or to your job.
This is the most efficient, friendly, and knowledgable post office Ive ever used in New York. They have an extra staff member organizing the line and assisting people with simple postal needs. They have handheld devices that allow you to purchase items with a charge card so you dont have to wait in line. The automated machines are always available and the kiosks are actually stocked with flat-rate shipping supplies unlike every other post-office. I travel farther than my local USPS to use this location.
I had to put 1 star, but in reality, this place needs to close down. I was expected to get a package on the 1st, as I missed the original dropoff date. The issue with this, is that they have discretion on what packages need signature and whether it is safe to leave it at the mailbox (which is secure as it is inside). I then went and rescheduled for the 1st, and lets say it didnt come. I called on the 3rd and they said they would reschedule delivery on the 4th. I know they close at 4pm on Saturday, so I went there at 3:30pm and got it from there. What pisses me off more is that my wife had a package sitting in the mailbox and the packages that came before mine are still sitting on top of the mailbox. They should finally close this place, so some other post office can actually handle their job.
My packages are always delayed a day or more when dropped off at this location AND NEVER scanned until they get to Jersey. It took 24 hours for them to leave this post office and arrive at the facility in Jersey when it gets there within hours at the 85th Street location.
Awful. I frequent this post office very often. I see different things all the time, but I mind my business as my mission is to quickly go in and quickly come out. To make a long story short right now, Millie and Mr. Tramble BOTH should be out of a job: on October 12 I had certified mail to go out. I prepare my certified documents ahead of time (to quickly go to the window and finish at the window). My certified mail envelope had a pre paid postage stamp on it, I bought it to Millies attention because I did not want her to make a mistake and charge me twice for postage. Millie explained she never seen the postage before and proceeded to process the certified mail. Tramble happened to have walked by and Millie showed him the envelope and tramble refused to accept my mail. I asked him to explain why and he told me to speak to him at a different window (two windows to the left of Millies window) tramble and I spoke but he couldnt give me specific or helpful info as to why he was declining; I took his name and information so that I could later handle the matter. I returned to Millies window to finish being processed and MILLIE HAD TOOK THE LIBERTY OF THROWING AWAY THE CERTIFIED MAIL LABELS WE WERE PROCESSING less than 3 minutes ago. I asked Millie if she could please retrieve the labels from the garbage as the documents enclosed in the envelope were legal documents that I prepared and included the certified mailing number on it. I informed her she was disrupting my order and process of business unnecessarily. I insisted she get the certified label to continue processing she told me she didnt need for me to tell her what to do. I replied I did not need her attitude and she walked away from the window and did not return. She went to the back and spoke to tramble (I suppose) tramble came out and I asked him if he could please get the label I was working on and he said it was in the garbage outside in the back of the post office. I was so shocked I called 911 and 311. Luckily there were other postal staff there behind the window who had compassion for this unnecessary nonsense tramble and Millie were up to today and one lady stopped seeing her own customers to put on blue gloves to search the garbage fore me (still not able to locate the label). An additional kind(/but not really ) lady processed a new label and ranged me up so that I could hurry and go back to my regular business. If the post office staff here carries out their daily business by yelling at customers, being rude and short with customers, and conducting destructive behavior .... action needs to be taken. I personally never wish someone without means of livelihood.... but Ms. Millie and Mr. Tramble both need to be let go from their positions for the attitude and conduct they demonstrated on October 12, 2017 at about 2:40pm
This place or USPS in general is so difficult to deal with. I went to pick up a package and guy won’t give it to me because a sender misspelled my first name by a letter...they then rearranged it to redeliver the next day only to have my super sign for it. Waste of an hour I’ll never get back.
This is quite possibly the worst place to go, EVER! Its like the DMV, purgatory, and staying with spiteful in-laws, during a snowed in blizzard, all at one. Instead of sending people to jail they should send criminals here to wait for packages.Keep in mind, I generally despise people who leave overly negative reviews, but this specific destination has earned a special place in Hell and its worth talking about. Its actually so bad it may be worth going to at least once. Bring the kids along while your at it, and do a scared straight sorta experience where you show them what happens when you dont have higher aspirations.I hope not to offend any postal workers who value quality service and posses a work ethic, however this Post Office is the exact reason Id rather do everything through UPS or Fed Ex.
They are supposed to open at 8:00 am. They are always late. For instance today I got there at 8:05and already there was a long line and NO ONE at the Counter. Someone finally came to the window to help these customers at 8:07. As if that is not bad enough it was just one window! This is ridiculous and sadly not the first time.
On 7/19/16 a slip was left in my box , re: sorry we missed you. . . i was at home in my apt. the carrier never asked the desk clerk in the lobby of my bldng to buzz me on the intercom & tell me there was a package for me.i was home the next day, 7/20/16, no delivery attempt,even tho i had called the 800 # and had a confirmation number 4 redelivery the next day. the carrier had written in the log no secure place to leave parcel, even tho my lobby is a 24/7 concierge desk /security officer staffed bldng. i called the 800 # again tonite & i got another confirmation # for redelivery tomorrow.i am a 70 yr old 100% disabled mobility impaired senior citizen, & i have lived in my bldng for 12v yrs, so the carrier knows me and my handicap status. so the carrier is just to lazy an triflin to do their job. when you call college station p o they dont pick up the fone, or if they do they tell you that whatever you are calling for is not my job . . .i gave 1 star bcos you must do that to post a review, i would really give them a -10. pathetic ,shiftless ,lazy, triflin etc ad nausem is the only way to describe this po.i will be home tomorrow so lets see what will be, and if my package has been stolen, then we will make a visit and we will find out who can go postal on who.to be continued.
Always fast and friendly. Kenneth today was especially helpful, but all the staff there is. Sometimes there is a but to wait, but most times I go in and out in 5-10 minutes or so. Too bod they dont let dogs in.
Rude, rude, rude....and they dont even know what a Mailing Box is. Ive tried to call them also, and they pick up and then hang up. And when I try to call back, they say we are in a meeting, and hang up again. How is that acceptable? If I did that at my job, I would be fired.
I am writing this review from the post office, it is now 9:33 a.m., there is a line out of the door and there is not one postal worker insight!! According to the sign on the door, the Internet and inside the post office says that it opens at 9::00 a.m. This is absolutely and utterly ridiculous! I will NEVER go to that post office again!!!!!!!!!!!
Everyone says they suck, I say theyre awesome. Got my money order in minutes, a compliment, & a good laugh. All in under 10mins. I think everyone should come on a slow day & test it out. Its really not that bad at all.
This Post Office is an experiment in torture.They will leave a delivery attempted notice without ever attempting delivery.The few times Ive called to complain Ive gotten excuses, bad attitudes, and I was basically told that service was never going to improve.Spare yourself the aggravation and frustration, if you can, avoid this post office at all costs.
This is not a good place to be. The phones are never answered. Staff is very rude. Theyre doing a public service and treating people with no customer service at all. People give their best to get these jobs but dont give their best to keep them. The attitude of the workers affect those waiting to be served, and it makes an unfriendly environment to be in. Not happy with this place. Management needs to upgrade their employees. I wish I could rate this ZERO stars.
Excellent service, one person just designated to helping customers navigate. Clean facilities. A really surprising positive experience for a post office
This is possibly the worst post office I have ever been to. If you live in Hamilton Heights/ west side Harlem area I would strongly recommend that you use UPS or FedEx when having a package shipped. The incompetent and rude employees that work here will be of no help with trying to locate your package.They will say that are looking for it when they are not, they will tell you its lost when all they have to do is look.They should really close this facility down.
Update: I noticed the incorrect post office was selected for this review. It should be the one located on 140th between 7th and 8th aves in Harlem....Well its a Saturday morning at 9:31am. Post office is suppose to open at 9:00am. Theres 30 of us waiting outside and still no one has opened up the door to let us in. This is by far the worse post office ever!
Understaffed and undersupplied. And yes, a previous review is correct: there have been many a time when no delivery has been attempted, though they claim otherwise. That hasnt been happening as frequently, lately, but it still does occur. And a notice is never left.
This branch usually has sufficient staff and several machines (4) for postal services using a credit card. And staff is friendly and helpful. And air- conditioned!
One of the worst USPS offices. Long lines, slow staff - and the worst is how their delivery team works. Every time they mark a parcel as Delivered, In/At Mailbox while in fact it is not.
If i could give no stars i would . Most of the workers seem miserable ;and extremely rude . Wait time almost always a hour if not more. My packages are always not delivered , when im home all day . Its just really ridiculous . Absolutely hate coming here .
Every single package I have shipped from this location has gotten lost, whether it be dropped at their self-serve box in the lobby, or scanned in directly at the counter. Being that its USPS, they dont do anything about it.
This is the worst post office I have ever been to. I waited 45 minutes to pick up a package. Even though I saw multiple people working behind the counters, they only had 2 counters running, and 1 was taken up by an elderly couple for almost 30 minutes. Go elsewhere for your mailing needs!
Not enough staff. Often there is only one window open with more than 10 people in line. There is no stamp machine. I do not recommend this post office.
One cannot conjure a more seething hellscape to squander a Saturday afternoon than in this abhorrent post office. The line broke every one of my childhood dreams and the service gave me a glimpse into the darker side of humanity. 1 Star.
I have had a lot of issues with packages not being scanned for days after being dropped off here and getting lost. Seems to only happen at this location.
One of the worst post offices in the city ... idk why there even open .. ppl having been saying the same thing for years about this post office .. idk why it hasnt been approved yet ... or why hasnt a second one opened in this area ... I kno a lot of responsible ppl who need jobs was good post office
USPS sucks. My package was supposed to be delivered today. It didn’t. The tracking number doesn’t show anything and they can’t help ughhhh
Despite rescheduling package for my day off, buzzing mailman in, telling him to leave package inside the door where every other package is left, I still received a “sorry we missed you” slip and forced to pick up my package in person at this location.
I dislike this location deeply...Staff that has work here more then 5 years (10 years) are to relax...and are careless...after 3 years of living here I finally started getting my package here...the worst mixtake ever...I also did a survey to keep this place open...I wish I would have when to my local community board meeting to close it down... Staff is rude careless inhumane.... spoke from a young professional....that love Harlem
Realy poor service. few people serving big crowd. not efficiently managed. long lines and from 16 windows only 3 open. it is time to close usps for good.
Its a blvery clean post office with very good and sincere workers.
Some employees follow policy, some dont. Good luck on whatever day you go. Also, tried calling to complain about service to a manager, but no one EVER answers the phone.
Short lines and nice employees
They are always helpful and nice. I never feel bad for asking questions and everyone that I have interacted with there has been very professional and courteous.
After visiting 2 other post offices, this location helped me with what I needed, and efficiently. A mail forwarding form. However simple, other locations were unable to help me with this easy task.
Rude stuff with sad faces. They dont listen, just rude responses. I was not able to apply for passport in the window where it was no line. I will never come back
For sale. $36,000,000, more if additional floors can be added. With no delivery on Sundays & Saturdays, & email & Facebook the place isnt as busy as it used to be. I think it should become a MyTwinn doll factory & retail outlet with a Starbucks at street level. It should also provide good looks for the homely, homes for the homeless, baths for the bathless, courage for the cowardly, smart phones for the phoneless & dumb phoned, and suites for the Occupy Wall Street organizers. What do you think?
People there are slow and rude. If they didnt keep sending my packages here saying that they tried to deliver it when they didnt i wouldnt come here.
Rude staff! Disgusting people working here. They dont care to help their customers at all. I will never do business with them again!
Quite a spacious area in the post office. People are helpful and friendly :)I prefer to send my packages through this place more often in the future :)
INCREDIBLY UNPROFESSIONAL STAFF. WAS VERY CLEAR ABOUT WHAT I NEESWS WHEN I WAS HELPED. THE CLERK PROCEEDED TO DO THE OPPOSITE OF WHAT I TOLD HER, ONLY TO REDIRECT ME TO ANOTHER CLERK WHO ALSO DID NOT HELP ME. I WAS THEN TOLD TO COME BACK BECAUSE THE HAD NO MONEY TO CASH OUT A CHECK. APPARENTLY NOT A SINGLE DOLLAR. ON MY WAY OUT I ASKED A SUPERVISOR WORKING IF I WOULD HAVE ANY ISSUES TO COME BACK THE SAME DAY. HE WAS SMIRK AND DISMISSIVE. AS I WALKED OUT HE YELLED OUT AND ANNOUNCED TO THE ENTIRE POST OFFICE HIS ABSURDITY ABOUT THE ENCOUNTER. WILL NEVER RETURN HERE AS THIS WAS THE MOST UNCOMFORTABLE EXPERIENCE EVER.
The line was a bit long and there were only 3 counters operational but the lady was friendly and polite and took the time to really help me out. Good service!
Always friendly. Always well-stocked. Always knowledgeable.
Needs to be shutdown or needs a better manager to manage the workers it slow , people are rude and the usps drivers never actually deliver this place is a joke and the goverment needs to pay more attention something has to be done about this place including there drivers
This place is literally HELL ON EARTH. Their staff are rude, uncaring, lazy, and extremely unhelpful. In addition to their abysmal staff, this post office is an ugly, and utterly disgusting place. If you can avoid using this post office, please do yourself a favor, avoid it at all cost!
They are lazy and rude, not helpful in anyway and could care less about the customer. They have no answers to a simple question and would never go above what they deem their job description requires! I HATE THIS POST OFFICE!!
Really bad experience several times. Lost packages, delay delivery. Hate that every mail must be delivered by their hands. Never expect delivery on time.
Not the most helpful environment
Their phones dont work, very rude to customers.. Waited on a package from them that I had redelivered and never came! They should close this place down! They are not doing their jobs!
The college station on line for 2 hours the have 2 staff at a window they are very SLOW bad enough you at home waiting on a package no one come they dont bother to knock on your door THEY just leave notice in the mail box needs better improvements its that 👎 bad at this location
Horrible service keeps hanging up when i try to call. doesnt redeliver packages that are scheduled to be delivered.
Extremely rude, Lazy obnoxious workers this post office should be inspected they steal packages and act like they never arrived to the post office when infact they did.
Such a great experience!! Never thought I’d say that at a post office. :)
Three stars is high for this place. Its saving grace is there are a handful of employees that seem like they really want to be there and service their customers .
The clerks are soooooo rude, so slow and so lazy. The lines are ALWAYS so long and theres like 1 or 2 clerks.
One star because the phones arent answered, the building isnt maintained, and the people arent friendly or courteous or even engaged. Please stop losing my mail, neither of us like seeing each other. Thanks.
A terrible place to go as far as customer service getting your mail delivered on time mail pick up they suck at all categorys the place should be closed down talk about miss use if funds I can never get help there and they wont answer the phone lines
Always a long line and unpleasant staff. On the other hand, they do have* your stuff....*Lots of exclusions apply
They do a good job at handling your packages here. Thank you.
Staff seems as though they hate their jobs. Unpleasant, short, and genuinely uninterested.
Because it is very busy but the Postal Clerks are very knowledgeable
Fast, easy, professional. In AM they really have good crew working efficient.
This post office should have been closed a long time ago. The employees are rude, slow, and disrespectful...
Lovely staff
Why my First Class mail came opened?????
Have been trying to call them from overseas because they dont deliver my mail. Phone always busy....What a shame
The worst post office ever...no respect....long line ...dont go there
Really helpful nice people working here...not really a line at all...clean. Thank you!
Very helpful when my package went missing.
Possibly the worst service on the face of this god green earth. If there were no stars it would be appropriate.
If you are on the phone and hoping someone will pick up dont waste your time
Friendly enough, has what you need and the line goes pretty quickly.
The employees in this place is extremely rude...I hate to say these but its true.....zero customer service at all....
They obviously need more help in that particular station to be complete.
Big lines due the poor service ! Rude and slow workers..
This is the worst post office ever they need to shut this post down the people are horrible
Rude unprofessional people. Dont work if you have it so much
This post office is awful, terrible service, slow and rude
Dropped my package in without an issue.
No issues here
Worst post office ever, RUDE clerks!!!!
In and out in 15 minutes. Great attention and efficient.
About what someone has come to expect from a post office...
Charming and kind of old school.Very friendly staff!
Slow, a line of 20 people and they only have 2 people open!
Horrible! Cant wait for them to become obsolete.
Lines are always long. Understaffed for sure.
Great service and the workers are very polite
You cant find a more terrible place.
Quick service, friendly and helpful staff.
Isnt open on Sundays like the google page says
Im black and these black people are racist
Just no. Go to another location.
Friendly and very helpful staff!
Horrible theres always 1 person working, and no one ever answers the phone!!!!!!!!!!!!!!!!!!!!!
Good service and helpful staff
No post office here.
BJ l
Lazy staff. Disrespectful
No stars.
Slow service, lack of workers
I never went there!
Great friendly service
Very, very slow service.
Very good service
Fast and friendly!
Closed.
No words...
This place is and unprofessional
Horrible service...
Friendly service
Bad services
Great place
NASTY NASTY NASTY
Total reviews rating 2.4
158 Reviews for United States Postal Service 2023:
Review №1
2022-07-08Employees were rude - refused to assist us with hand canceling our wedding invitations or allow us to do it ourselves despite it being a slow weekday morning and my having had some invitations hand cancelled at the same exact post office fewer than two weeks ago. Seemed like they wanted to continue sitting around eating snacks and doing nothing rather than assist customers.
Review №2
2022-04-13Love it! The staff here are great. I always feel so taken care of, get great advice and a friendly service. I especially thank Shahana, who is awesome, and the supervisor who has a great attitude. Thanks USPS!
Review №3
2022-07-26Terrible Service.They don’t take Apple Pay and also don’t accept international packages after 6pm. All of this information you will only find out once you’re in front of the teller. I still don’t understand why most USPS interiors look like a Victorian mental asylum. Maybe if they put some care in the building it would spill over into service.
Review №4
2022-04-22Its never a simple process going to USPS. Theres always something wrong with the packaging or the bag. Your system for pretty much everything sucks and staff is always visibly annoyed to help customers.
Review №5
2021-12-31I have never had a good or easy experience at this post office. The positive reviews honestly baffle me and my family… The self service kiosks have been down every time I have been there in the passed year. The employees are always rude to me, my girlfriend, or family. Was told to do business at FedEx by employee once.
Review №6
2022-03-14I understand that USPS workers have it hard and are under immense stress. But there is a line between what is and what isnt acceptable when dealing with the public, taking that stress into account. Multiple customers had no mask on despite numerous signs asking that they continue wearing one. I work with high-risk groups. Also, Im convinced that the two employees I spoke with inferred that Im queer (based on stereotypes) and treated me poorly due to their own queerphobia. Four noticably straight frat boys ran in and were helped without question. DO NOT go here if you live/work on the UES, go to the one on 85th and 2nd instead.
Review №7
2022-07-07I honestly don’t even think people work here like I get on line and there’s people behind the windows but not working??? You people don’t deserve your pay at all.
Review №8
2022-04-30They were very rude and didn’t even try to help. I kept asking questions and the clerk either ignored me or gave me a nasty attitude. The worst service ever.
Review №9
2021-12-09Shout out to Postal Worker Robert, who is consistently thoughtful and helpful every time I have interacted with him at this location (going back years). He is always polite and gives me insightful advice whenever asked.Also, customers should be nicer and more patient when visiting the USPO.
Review №10
2021-08-27I had such a horrible experience here. I went right when they opened at 9am, and there was a line of people already waiting to be helped. The staff took their time, didn’t open any windows until 9:20. Some of the people on the line were elderly, so they asked when the service windows would open so they could be helped. The staff was so incredibly rude—yelling, snapping at customers, responding nastily to them. One employee even said she wasn’t going to help a man since he “annoyed her by asking her when they were going to open”, and instead sat on her chair and sipped her orange juice, purposely making us all wait and watch. I left feeling disgusted at what I’d witnessed. I’d avoid this place at all costs, seriously. Save yourself the horrible experience and send your mail elsewhere.