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The dirtiest Post Office, where the rugs are soiled & floors dont look clean. Glass doors look like they have not been cleaned. A staff person told me the carpets are not cleaned because they do not have the equipment. People crowd & dont wear masks. You feel like you are walking into a health hazard environment. Most workers are mean & entitled.
By far the worst experience Ive ever had at a post office in my life. First off, this place is poorly organized. They have several lines that have different functions. However there are no signs or employees that will tell you what each line is for. Each line is incredibly long, so be prepared to wait for 20 minutes at any given time there.Two the employees are brusque, rude, and incompetent. I wanted to pay with exact change in coins (just one stamp) and the woman working there told me that she couldnt take coins because she didnt have change. I told her that it was the exact amount ($0.55). She still said no. I tried to pay with my credit card and she said that my signature wasnt visible even though I had my DL with me to match the card. In the end, I had to pay with my debit card-- for less than a dollar. Lol. In another line, I heard another employee berate an elderly woman for not understanding English and that it was her fault for not knowing what each line was for. They make the DMV look like the staff of a swanky Midtown hotel by comparison.Also this place is incredibly dysfunctional. I just needed them to scan in a package (that I already boxed, labeled, paid for) for me, just to verify that the package was on its way to be sent. They told me that they didnt do that and that I had to drop the box off in the package drop. Two days have passed and the USPS tracking tool just says that there have been no updates.And to top it off, Ive moved to the area for about a month. I did a change of address before coming here, did the online confirmation and even verified with the last post office that handled my old address. They have not forwarded my mail from my last address and are still delivering mail for the old tenant in my apartment despite the new change of address label on the old tenants mail. Even more unbelievably, after I wrote return to sender, no longer at this address on the previous tenants mail, they redelivered those same pieces of mail to me.Ive always had strong support for the post office and nationalizing most utilities and services but I cant name one good thing about this branch. No wonder the service is ailing. If the USPS has more branches like this, it will be the end of any public support to save them.I would give this post office negative stars if I could.
Is there a way to give less than a star? LolI went yesterday (July 26th 2021) and there was only one window with a long long long line. The manager was explaining no one else came to work. I went at 10am today and she was the only one there and told me and other customers to go elsewhere because they were closed. NO ONE came to work. I need to pick up my package that they attempted to deliver but couldnt 🙄🤔. Just terrible.
This post office has such a low rating which is really unfair. the stuff that this staff has to deal with on a day to day basis, you would be as disaffected somedays as they are too. its so pious to talk badly about the staff who are consistently abused by the public. maybe not YOU being an abusive person but it happened to them or will happen to them on a consistent basis and you have to have some sympathy. Were all only human. You want to clap for essential workers and then talk badly about a post office that has not shut down during lockdown? Whats wrong with you? Also just have to applaud the supervisor (I forget her name) who is always direct, honest and will give you whats going on. Shes great and every time I have a problem (which has not been often in the many years Ive lived in the area), she ALWAYS comes through.
The incompetence at this Post Office is maddeningly high. Today they created two lines - one was for information assistance and purchasing, the other was for shipping services. I waited in the shipping services line - I had a pre-paid shipping label, and a box of mail in a Priority box to send to a neighbor who had a stroke. I needed to ship the box, and I needed a receipt for the pre-paid label. At the front of the services line I was told that the box was going to be $22, I tried to ask some questions about shipping options, I was interrupted, I was told that the answers were in the other line, and when I persisted the manager got involved and insisted that I was being rude, and that I had to wait in the other line. So I waited in the other line. At the front of that line I realized that the information windo did not have a scale and therefore couldnt answer my question about the cheapest shipping options. I was also told that in order to receive a receipt for my pre-paid package I needed to go to the Self Service station, and that station could also tell me my shipping options. I went to the self service station and it didnt recognize the zip on my pre-paid label, nor did it have a media rate option, and therefore could not provide me with my shipping rate options. So, I returned to the first line. At the front of that line for the second time the employee (a different one) refused to help me because I didnt say hello to her. She kept telling me to go to different lines, and I kept insisting that I had done so already (which she had watched). When I wouldnt step aside she left the window. At this point a line had formed and I was being yelled at because I was causing the line to grow. I basically just waited it out. I wouldnt move. Eventually, the manager came out - refused to help me until I apologized - then finally relented and sent me to a third employee at the windows for the first line. I left in tears. It should not be that intense or frustrating to send mail EVER. No one should be treated like that. Incompetence and power mongers at their best. Unbelievable. People were filming me, and others. I truly hope those videos get posted.
I literally lost count of the amount of packages this post office has marked as delivered that were lostDont even bother filing a lost package claim, it will just be ignored package was marked as delivered, theres nothing we can do is the default responseThis post office is a joke on its best dayUpdate:Two packages marked as out for delivery for 3 daysThe post office is half a block from my building!Utterly ridiculous
The worst. Other post offices are not like this one. Other post offices are helpful and help me find solutions to get my packages shipped. It’s always something with this post office. They take advantage of the neighborhood and make people at the highest shipping options. They ONLY provide Flat Rate or Regional Flat Rate boxes for free. If you don’t have your own box, they make you pay more than you have to or send you out of luck. It’s not right. This location is the worst!
I understand the service here is sub par but the shipping rates is why I come here, if you avoid peak hours 12-1pm 3:30pm-4:40pm you can avoid long lines. I’d say about half the staff are friendly and decent. They get the job done regardless what any other reviewers write about the placeUpdate:Looks like the new times to avoid is 2:45pm and later, you might be good after 4:30pm they close at 5pm weekdays
I had to send a number of boxes through this office using unusual codes, in one instance, for the first time, and I was not used to some of the procedures. My boxes crossed the country in two days. The staff as well as the easy to use self-ship kiosk did a great job for me. Thank you all. This office is located in a busy area and manages a steady flow of traffic throughout the day. I dont want to discount peoples criticism, but I wanted to show my appreciation for the efficient and accommodating staff. I was in and out of there three times in the span of a few days, and they were ready for me each time with expertise and friendliness. They kept the lines moving and were patient and helpful when the current COVID protocols made things slightly more difficult than usual.
They consistently loose or steal packages. They are unhelpful and disorganized. If it is all possible avoid any interaction or business with this branch. It should be shut down or the management should be replaced.I have done business with many post offices throughout the city this one is an exception and should be closed.I have had 2 packages “disappear” and one that showed up after a three month delay.Other people in this zip code have had the same problem. USPS should investigate this facility.
This is the worst post office I have encountered in the entire country! The manager and the staff are incompetent. They hardly ever deliver packages to anyone in the neighborhood and then everyone comes to pick them up. They usually have only one person staffing the pickup window with 40-50 people in line, while they have 3 or more windows open for sending packages even if they have no one in line. This didn’t happen one time. It’s consistent over the last 3 years I have lived in this neighborhood. I usually wait there for 1-2 hours just to pick up a package.
Stuff is rude, unprofessional and not helpful. Supervisor was extremely rude and refused to help me when I told she cannot speak to me in this tone. She refused to tell me her name. I think its not acceptable for the company of that level. USPS should be ashamed of the quality of their service and people they employ to represent their company.
Ive been with this post office - both in the new location and the prior one - for decades now. Ive had mixed experiences, ranging from wonderful to very bad. I can understand all the complaints, because there are big problems in this newer location.First, they need better customer relations and better accountability. The supervisors that they send out to the floor on occasion, are not always terribly friendly. Also, the service at the pickup window is inconsistent. Some people do their jobs well and are conscientious, while others do not / are not. I get a lot of packages, and unfortunately they frequently either go missing or get labeled with someone elses box number, or I dont get a notification that theyve arrived. Or they end up at 191st Street. More than a few times I have had to call the main number to put a trace on a missing package. It seems that right after I do that, the package miraculously appears the very next day! To me that indicates disorganization and lack of conscientiousness more than anything else.As for the accusations of the staff being rude, that used to be a big problem, but truthfully its not so much any more. Often they are just cynical after years of dealing with difficult customers. I have seen many customers be incredibly rude and abusive to the staff, even to the point of threatening violence. I dont think its any accident that the staff sits behind bulletproof glass. Customers need to behave themselves too, and they dont always. Im not saying it is o.k. for staff to be rude to customers, because its not. But I sort of understand the predicament from both sides.Theres more I could say but Ill leave it here for now. I just hope for better things from this post office, because the service they provide is very needed, so it has to work somehow.
This branch should BE CLOSED. The management and workers can not keep up with the demand of customers. I have had too many unbelievably incompetent experiences here. Again, this branch should BE SHUT DOWN. It does not provide the function that it should in a manner that takes care of its customers.I waited in line for over an hour to pick up a package. And then I had to leave before I was even close to the pick up window.I may be wrong, but the USPS is supposed to DELIVER mail. Not hold it ransom for our time. Not everyone can wait in line for two hours on a Saturday in order to pick up a package.The other issue was that the line for mailing packages was very short and had FOUR windows with cashiers devoted to it. When I spoke to the manager and pointed out that this was ill-planned she told me that she had to keep those windows open to take money because that money makes the post office run. I understand that BUT you dont need four windows for a line that is 2-3 people long when there is another line 50 plus people deep. Makes no sense.Please close this branch!
Generally deliver your packages late, or not at all. Therealways a long line to pick up packages, which I suspect is because of the not delivering stuff. Its especially annoying when they close at 5, because you know most of us dont work, so either wait for the weekend or never get your mail. The best part? Maybe youll be lucky to meet someone pleasant, but most of the workers there are just plain RUDE right off the bat. I get it, long day, but thats no excuse to have a nasty attitude.
This post office needs to close down or change the whole staff or person in charges of delivering package. I can’t understand how EVERYTIME! No notification of delivery attempts is left of the main door or Inside the mail box , especially for governmental paperwork’s! I need some answers or some actions , because this is out of understanding. Do we need to suit the post office for incompetence? Meanwhile I constantly see the guy who delivers mail in my building who amazingly do his job. But the person in charge in the morning that’s another level? I don’t know how lazy can you be to don’t put a note requesting to come pick up important mail at the post office ? Is there a new policy ? I need answer please.
I read multiple reviews here from this Postal Office... I have NEVER experienced any of what I’ve read. On the contrary, yes the lines sometimes are long, but since they moved there the wait time isn’t long. Also, the customer service I’ve received has been amazing! I think that because some people just don’t show courtesy, THAT may be the reason why they’re complaining. Point blank, dont go by the “Bad Reviews” here, focus on the good ones. Remember that when you give RESPECT & COURTESY, you will get the same back! No matter where you go you’re ALWAYS gonna find long lines, etc...
Horrible Customer Service.I came to apply for a passport in the identified walk-in hours. I stayed in a long line for one window to receive a number, while 4 other windows had no customers and representatives were just chatting. After I reached my turn, the person in window said they cant serve me that day. I asked for the manager, he went for the manager, which did not even show up to explain the reason of refusal to accept my application. I sacrificed my lunch time, and was very disappointed to deal with such horrible unprofessional post employees. There was no note or explanation why they did not accept passport applications that specific day.
Yesterday went in to do my passport, was told to come in 10-2. Come in today around 11-12 was told they were not doing passports anymore and that they stopped at 12pm. Plus the lady was rude while telling us. Please do not tell your customers one thing then it comes out to being another. If there are not enough employees to attend the customers then hire more. Never again will I go to this post office. And I will let everyone I know NOT to go to that post office either.
Most disorganized and incompetent group of people I have ever encountered. Waited an hour in line, and then they wouldnt even accept my prepaid package and gave no reason why. Save yourself the trouble and go to another post office.
They gave my package to somebody else right in front of my face and they called it a mistake.They had the nerve to disrespect me eve more after that when I said how could you do that ? That’s very unprofessional.The lady responded : I don’t got time for this call the 1-800 number.The person who gave my package to a random person is the supervisor but I forgot her name, she wears glasses and is a little slow.I was so infuriated because this package took 35 days to arrive from Eastern Asia and the item inside was worth $1400The lady who they gave it to by mistake never returned and she kept my item.
Est. delivery date? Tuesday. Package out for delivery? Saturday, three days early. The place is closed Saturday, so they hold it. Go there on Monday, spend my whole lunch break standing in line and oh, we arent done processing all of them, come back later. Will it be delivered on Tuesday as it was supposed to? No, youd have to call again and schedule a re-delivery. Now, some issues at this post office and 10040 are the fault of USPS. The others are the faults of the awful workers who care very little if you actually get your package. Mostly, it is the organizations fault for having poor systems all around doubly the fault of those working there for having poor attitudes and not choosing to rise above the terrible systems put into place. I cringe whenever I order something in this neighborhood and it is shipped through USPS. I know I may not get it and likely wont get it on time.
The worst USPS in New York. Rude employees and they are not helpful whatsoever. I don’t know how this place is still open. Went with my grandmother to get a new passport. The employee told me they do not have a passport agent. Meanwhile, their location is on the USPS website to schedule passport appointments. The employee said that USPS website has to remove their location of their website, however there is a poster right outside saying to enter to apply for passports. 🤔 My grandmother waited 1 month and a half for this appt.
Takes about an hour or more on line even if theres only one or two people in front of you. When youre finally in the front they act with a bored and somewhat standoffish attitude.Carriers from here give notification slips with the date from days prior to act they did their job before they actually did and as if I waited two or more days just leaving my package at this location.Above was from Feb 2017Now they dont deliver packages but the tracking info says they did. Wheres my package?Waiting on the phone 42+minutes for them to tell me theyll find out where it went in 1-3 days. 7 hours when it was delivered my neighbor hands it to me. Something they keep doing and need to stop. The letters B and D are different. So are 09 and 11.
This is the worst post office. If I could I would give it zero stars. I have nothing but problems with this place. They constantly lose packages. Or they “attempt” delivery but never leave any notification and just return it to the shipper. Unfortunately it’s not like anyone will face any repercussions. I hate this place.
Today was the second time I was at this branch, minding my own business waiting for my husband to mail some packages. The rude manager again yelled and interjected herself where its not her place. Please people report them directly to USPS instead of just yelping. I just did this. This has to stop. You cant treat people with so much disrespect and get away with it
They refuse to deliver packages of anything unless its expensive stuff, then they leave it at the front door of the apartment complex, not even buzzing the apartment number. So, of course, it gets stolen.They have lost thousands of dollars of equipment but if I get a $10 book delivered, they keep it and lock it up like fort knox and require tons of proof of ID and a printed delivery code for you to get it. Also you better KNOW that they attempted delivery because they wont leave a notice.Good luck.
The actual worse. Called asking if someone could pick up a package for me and they said I only need to send picture of my ID. So when they arrive she was told that they dont do that. Incompetent is not a strong enough word to describe how useless usps is. Use ups or fed ex if possible.
The worst post office in uptown Manhattan. the employees shouldnt work here some of them they are rude with the people nobody deserve be treated worst than an animal. Please. The lady of the third window is the worst.
For some reason post office locations in black and brown communities are the worst in terms of customer service. And this location is no exception, it maybe the worst Ive ever been to. They never have enough workers or windows to support the long lines, window workers move slow, their delivery men never deliver things on the date they are scheduled to, they loose packages often, and getting a re-delivery is a joke. You easily spend 45 mins here waiting for basic things like package pickup. Dont try and call to see where your package is, hour and 15 mins minimum wait on the line before talking to someone. When people talk about USPS going out of business or being privatized a horrible place like this makes me agree. Do better USPS much better your customer service on every level is horrific. I am legit scared to get packages delivered to my own home.
This is by far the worst post office Ive ever seen in NYC, or anywhere. No matter what day/time you go, you will wait in very long lines - Ive had to wait for 45 minutes before just to mail a package, and usually not less than 20 minutes! There can be a line of 25+ people waiting and only 1 or 2 tellers. Obviously this location is terribly understaffed and probably poorly managed. One of the big problems with this post office is that a large number of customers are there for money orders or passports, which take a long time, so if you need to simply mail a package (it is a post office, right???), you just have to wait. They seriously need separate lines/tellers for non-mail transactions. There also just needs to be another post office somewhere in Washington Heights to help with some of this volume. Sadly, this location is the only choice. I often actually get on the subway and go to another post office downtown so I dont have to deal with the terrible experience at the 181 st location. I will say though that the tellers are generally pleasant and theyre doing the best they can.
Be prepared to wait in line for a long, long time. Your mail and packages wont get delivered all the time, especially big packages. There is only one line for mail pickups and they take their sweet time.However, when I finally GOT to the front, the employee was very helpful and made exceptions for me to get my packages.Be patient.
They never deliver! I work from home! I KNOW they never deliver! They just dont deliver if they dont feel like it. Multiple Amazon packages missing. Lines for hours. Rude workers. They search and search for every single package because everything in back is a mess. Your ID address better match the package or you wont get it... if you just moved - you are screwed until you update your ID address.
Horrible post office. They scan packages as delivered and you will never get them. Please beware of this post office. Im pretty sure they steal packages st this point.
This is the worst postal office uptown. The manager is rude, the employees are rude. Its like they hate people, dont want to work. They should of closed this place a long time ago. The people who work there are incompetent!!! Dont know how to behave or even have a decisive ide of what costumer service is!!. They should be fired including the manager who is the worst. She lets them do whatever they want. I hope they all become unemployed.
Every time i receive something from Amazon I get the next day immediately from them with only a 10-15 minute wait. And Im used to it for a reason theyre the only post office in my neighborhood that doesnt break or misplace any items. Ive had no issues with them since theyve opened there. I still put my full trust in them with all my items Ive ordered and being able to pick them up.
The claiming attempted delivery has to stop. Corruption and bad management pure and simple. Who is in charge of oversight? I heard another customer ahead in line make the same complaint. No delivery is attempted, so there is NO slip to tell you where to pick up your package. The rude woman at the counter told me they were understaffed and she was probably not going to be able to fine my package because it was not processed yet. Alleged delivery attempt was two days ago. Worst post office I have ever had to use.
This place is always busy. You can stand at the window for 20 minutes and no one shows up. The worst post office I have ever been to. There are two competent people who work here. If I could give this post office zero stars, I would.
I was trying to mail some letters and the box was jammed. I alerted the clerk and she cut me off before explaining the situation. She then told me I had to get in line to explain to her about the problem with their mail drop off. I asked to speak to a supervisor and she rudely cut me off again and told me that I already told her of the the drop offs problem and waved at me to go the F away. What unproffesional work ethic. These were my bills that I was mailing. I just wanted to make sure they would get to the right place. Im sure there is a possibility that they wont. I will NEVER again visit this location and the lady needs to be retrained on how to provide customer service.
For anyone trying to go to this postal office this place is closed as an 4/27/2020. These people decided not to go to work and the manager has no one working. Dont waste your time here. They dont want to work. More than 60 people were making a line outside waiting for more than an hour when the manager comes out just to say that she has no one working. Instead of putting a paper outside or saying something the moment people were making the line
Wow. The reviews for this place are brutal. I can only speak of my experience with this P.O. This being my local PO for the last 30 yrs or so. For the most part i do get my packages delivered to my front door. The usual delivery guy is a nice guy who usually comes around 8 am. But i suspect i get my packages delivered regularly only because my Apt. is on the first floor, right next to the Bldg. entrance. From time to time i do have to make it to the post office to pick up if i miss the delivery or if i have to send something out to someone. The people behind the windows are generally competent, those handling outgoing mail and shipments that is. The exception to this would be the ladies in charge of retrieving the packages. They dont seem to have a clue as to where your package is and often ask you to come back later. And because of that reason im giving this PO only 3 stars. I can fully understand everyone elses frustrations with this place.
If I can give it negative stars I would! Such terrible service!!! I had a Package sent to my house and then it said no able to delivered I went to the post office they said they didnt have it to go to the another post office that it would be there. It wasnt I had to come back to this bad customer service office. After 30 minutes of looking for the package and 3 employees later they found it. Then the attendant gave me attitude and even argued with me about something that I know way to well the rules. Sooo rude and unprofessional if you dont want to work there THEN DONT WORK THERE. The employees there are the worse. This is were our tax dollars goes to? Smh
If it was possible to give this post office a 0 stars i would have chosen it. THEY DO NOT DELIVER YOUR MAIL!!!!! HOW IS THAT EVEN POSSIBLE!?. I wait the whole day sometimes for a light package and i would just get an attempt was made to deliver REALLY!? it would be better if it just said our courier doesnt feel like going into your building and handing you your package. If you dont get your package and decide you wanna pick it up GOOD LUCK! Youre either gonna have to wait 2 hours on the 1 window pick up line or they wont even have your package. There are no alternatives this is what we are stuck with.
Horrible Delivery Personnel , they just stick a note attempted delivery , without carrying the package from the truck to its destination!!!This makes the case even worse , wen you consider , dealing with Lazy Post Office Personnel . For one single package ( big and easy to be found ), had to go 6 days straight , 2 times a day ( that means, spent 12 hours in line) and those 6 days I could take Vacation insted of losing my paydays.
This is the most dysfunction organization I have ever encountered. I came here with my 4 year old daughter to get a passport. I was the first there. It still took hours. The women who issues passports took a break at the very beginning of her hours. It is incredibly aggravating to drag a four year old girl to get something done and have to wait for hours for no good reason. There was no one in front of us and no sufficient reason to have to wait so long. I have been here many times and never had a positive experience nor has anyone else I know.
Ive seriously never met dumber or ruder employees at any place. If youre not waiting forever for service then you have to deal with their attitude. I just came back from picking up a package and they gave me the wrong package. Unfortunately I didnt notice until I got home. Now I have to wait until Monday to get my package. If I could give them 0 stars I would.
If I could give zero stars I will. There is no type of customer assistance provided in this location . I was on the phone line for 56 minutes exact placed on hold three times by two different people. While being on hold I decide to just go to the location and mail my item. When I tell the Surpervisor they need to better there service she gets pissed. Its true what type of customer assistance do you guys provide. If you guys are busy and cant help the customer let the client know and they can call the customer assistance line directly. After being on hold for 56 minutes and actually coming down to the location Rude employees decided to not provide there services and mail out my item. If you dont know how to do a customer service job please find yourself a better job that does not contribute to dealing with humans. More like a Zoo or a Morgue.
Consistently the Worst customer service ever. This time... I went there to pick up 2 packages. Woman at package pick up only brought back 1 package. My pick up ticket clearly stated 2 packages and the tracking info showed the packages being held at the post office. I tried to show her the tracking info on my phone and she responded rudely and refused to go back and check and told me it wasn’t her problem it must be a mistake.
This location gets my vote for the ABSOLUTE WORST PO in NYC!!! I waited all day on a Sunday for a package to be delivered and then I got a text indicating that a delivery attempt was made (LIE) and a notice left (LIE). Went to the PO on Monday and was told packages for Sunday had not been taken off the truck yet (?) Went back on Tuesday and was told that the package could not be found and everything is a mess in the back...are you kidding me?!!! The clerk gave me two numbers to call back later and inquire about my package and wouldnt you know... both lines were busy all day. WHERE IS THE ACCOUNTABILITY for these lazy, unorganized and ill-informed Neanderthals disquised as postal workers?!!!
I waited for an hour and got late at work jst to send my dad his phone. First she doesnt know how to talk to guest so with a smile on my face i told her to talk to me calm so we can work this out and make it easy for both. But she end up declining my service request by saying the phone has a battery and could not be sent!! Btw the phone been sent from another USPS but because i wanted it to be fast, i canceled it to make it express shipping and unfortunately this time, i did it at a place full with bad energy: 181st
I would say 99.99999 percent of the people there are horrible. Would lie to your face and tell you your package is not there because they feel they do not want to properly look for your stuff. Horrible customer service. Horrible attitudes always!! Who does this fall back on? The Supervisor? The supervisors boss?? Someone has to wake up, we deserve better!! And Oh how about hire someone that is Bilingual????
Worst place to get anything post related done ,it should be remained united stated postal scams because they can scam you out of your time as well as even pacages from they’re own people. Being done By USPS “Postal Service”Unbelievably I have waited for a package for over a month for them not leave the pacage anywhere and I have the camera to prove such a thing . They never left the pacage at all , mind you these are precious items that take time to book locate and execute to buy , and here goes not only people stealing In our buildings we have thieves in that postal service . And we have them employed with no penalty given to the people in charge or responsible for this duty .
I feel extremely insulted. Despite this post office being located in a mostly latino community, most of the workers are racist and often discriminating against the many customers who do not speak the language. There was a lady who came in asking for help with something in regarding to her passport and the worker there said This is America and everyone is supposed to know the English language. This got me very upset because what type of customer service is this when you dont help the customers and why even get a job that involves communication with people if you cant even communicate with respect. This is the worst post office I have ever been to in my life! Such disrespectful and unprofessional staff!
Rude postal workers with no work ethic. The mail carriers do not deliver items to your mailbox but claim they have made an attempt. Every last one of them should be fired.
The service at this post office is appalling. The employees emulate to treat customers in the most rude, disrespectful and incompetent manner. A place of sorrow. If you respect your time and yourself do not come here.
This post office does everything in its power to not deliver the mail. Amazing, considering that this is 90% of their job.Apparently looking at the building is enough to say they attempted to deliver a reasonably-sized package with no signature requirement.Some of my letter mail from the Midwest has come on a two or three week delay.And thats not even describing the hellscape that is the building and its employees.
I went there just to pick up a package, the worker told me to get on the line since the pickup window was closed. I had to wait in line for 30 minutes just picking up a package. They have not enough workers, and they are not organized. I went there like 11am on Tuesday... why the pickup window closed at that time? Was The person In charge of pickup window taking a early lunch break or something? Smh Other usps locations do better job than this one....
Im so speechless. Its terrible Services.I didnt get a letter from the immigration office in the U.S., so I went there. I asked the person.She didnt listen to me, and she said, Wait for me.If you tell me to wait for no matter what, why are you working there?
The slowest, most unprofessional post office I have ever had the displeasure of having to go to. They have never once actually delivered a package to me but drop off the sorry we missed you tags in the box even though my wife works from home and is there. Theres a reason why everyone tries to go through ups and FedEx nowadays.
This by far is the worst customer service experience of all time. I am veteran that served as a Sergeant in the United States Marine Corps. I needed to send a very important package. The supervisor Ms. Rosario was extremely rude, ghetto and demanding my wife and I to leave the post office. “She said, that the employees had to leave; this was 20 minutes before closing. My wife asked her politely if she could make an exception because we are military personal and she quickly responded sarcastically, “Are you going to pay all these employees?” This so called supervisor showed no respect towards us and the young Marine who sacrificed his life for our freedom. She doesn’t deserve to work in this community; she needs to get fired for her lack of communication skills.
Look at those reviews, 1.3 stars, hey look, some recommendation to you is if you want to go to this post office than dont go to this post office, the rudest low lives that makes them feel good when you treat you like dirt. Who the heck are those employees??? Yea exactly, Nobodies, buncha zero losers who think they are geniuses, their personalities on a scale of 1-10 is a Negative 100. You give them little power behind the counter and they turn into arrogant rats.
Terrible customer service they need to close this location
-5 Stars for this post office! AVOID AVOID AVOID!!!!!!! EVERYTIME I come to this specific location, there is always some kind of problem! They will find the smallest things to pick on and say thats the policy. RUDE...BAD ATTITUDE... RACIST... MOST SHOULD BE FIRED!... Today I have waited in line for 40 mins with my 15 month old son who was getting very desperate (along with the rest of the huge line.) Once it was my turn, the clerk thats always in the first window told me he cant ship out one of my packages because according to him the envelope I used (flat rate priority mail) was supposed to be used only for documents. I explained that I have used that same envelope in numerous other locations with no problem! He continued with thats the policy (which is bullshyt!!!!) Then I told him to just set that package aside and ship out the rest of my items. What does he do???.... he hands me back my packages and tells me to go back on line and wait for another clerk! I said no... please send the other packages for me... HE WALKS AWAY! And when I ask him his name (because I didnt see a name tag) he refused to provide me with it and he refused me service! How is that even allowed!!??? I have waited for so long with my baby to be refused service at a post office!??? He should be fired! and the other clerks as well because I see and hear how they speak with other people... especially those who dont speak English well! IT IS DISGUSTING!!! THE WORST CUSTOMER SERVICE EVER!!! I will be going a complaint with the USPS and I will be following up to see if anything is done. That kind of customer service cannot be allowed and they cant get away with that!
I would give no stars if it was possible. I went to drop off a return today and it was 4:45pm, the guard/employee would not let me in. Hours on the door clearly say 9-5pm.
This is the worst post office in the whole wide world!!! The staff is rude and down right disgusting! This post office should be shut down immediately! The staff should taught manners and how to treat the customers. The postmaster should be fired for allowing this type of behavior to continue. PS.. I give it zero stars
June 15, 2019Around 11:30-12:15pmSaturdayToday I went in to get an authorized signature for my new passport. Ms. Hines took a look at my paper work and started yelling at me and calling me an idiot for filling out the form incorrectly.I said I can fix the mistakes no problem but she continued to berate me very harshly and was incredibly rude. Her customer service was horrible and when I fixed the mistake she refused to give me back my paper work back so I could ship it through my third party passport agency who expedited passports 3X faster than the post office.When she refused to return my paper work I called my agent and he gave me the Post office handbook which says in the Passport Acceptance Manager and Agents hand book in chapter 10 section 11 if going through a 3rd party passport agency and if traveling in an immediate time a manager or agent of the Post Office can not by law hold your paper work if you request it back after the signature. Ms. Hines started yelling at me when I respectfully asked for it back. She called me a liar, a scam and told me to get out. She threatened to tear up my passport paper work and not give it back to me. I requested to speak with a manager or supervisor but she refused. I maintained my cool but was nervous since she was yelling at me harshly and I was trying to be polite since i didn’t want to cause a seen. I asked to speak with some one else who has more authority than her but she said no and again went to tear up my paper work but then I stated if you tear up my legal documents I have you on camera doing so and you’ll be reported. She set them down and I asked again to speak with a supervisor. Finally, another employee walked up and asked what the trouble was and she brought me to the supervisor who was Denise. Denise was very kind, helpful and respectful. She helped me with my papers and gave them back to me so i could ship them through my third party agency.Ms. Hines should be fired for her behavior. Yelling at customers is totally disrespectful. Also refusing to return my legal documents including birth certificate and passport papers is breaking the law according Passport Acceptance for Managers and Agents code of Chapter 10 section 11.I will be reporting Ms. Hines to the best of my ability.She needs help or she needs to go. Washington Heights deserves better customer service to our community and people. We don’t need people like her holding the signature for our legal documents.We need more post office agents, higher quality service and respect to the people and for the people.Avoid Ms. Hines as much as you can. She is very difficult to work with, she can be extremely unkind, hateful and vengeful. I hope she gets some love and support that she needs because people that act the way she did are hurting on the inside. But it shouldn’t be tolerated in our Post Offices and especially she shouldn’t hold the authority for Passport signatures when she’s breaking the law.Denise is great! Helpful, honest, kind, and follows the law. We need more like her at this post office and more like the young lady who took me to Denise.Ms. Hines needs to go or be trained better on how to be a decent customer service postal worker.
They straight up stole my package. i am 100% certain. my tracking # says that it is waiting to be picked up at this location and when i show up they are acting like they dont know what is going on.this post office should be eliminated, never send anything here.
SOMEONE SHOULD DO SOMETHING ABOUT THE POOR SERVICE HERE. PEOPLE WORKING AT THIS LOCATION DO NOT WANT THEIR JOB!!!!My pregnant wife just walked 10 blocks to send a very small package. She was also carrying my six-month old child. She walked there and waited 30 minutes in line... To be told that they wouldnt help her because she didnt have her ID.That location needs to shut down. Please dont go there unless you want to witness incompetence at its finest.
They dont even deserve a whole star. just deliver mail. leave packages to UPS, FedEx, or DHL. what us postal service do is, when they cant make your delivery date on time. they scan your package and put that nobody was available for pick up and no secure location to leave package. but they never reached your destination so there wont be a note for missed delivery. therefore your package will still be on that truck until they eventually get to delivering your package and it wont be at the postal office for pick up.
Worst post office!!👎👎👎👎 This community deserves better. And more Spanish speaking staff that is willing to speak Spanish. Very disorganized, waiting on line until staff complete eating of candy?!?! lot of fooling around with staff- well customers wait on line. Overall dysfunctional needs better supervision
Mixed bag. You never know what youll get here. I went to have a passport photo taken. Was first told that the person taking the photos was out. I asked the clerk who gave me this information if he could simply take it, but was told that it wasnt his responsibility. Then saw another clerk take a a passport photo for a customer. When I asked about this, the clerk who told me it wasnt his responsibility had the nerve to invite me to use the UPS service on the next block to have the passport photo taken (!!!)
There should be a zero star option. Many employees talk rudely to the customers. I asked a lady for a favor to ask about a passport renewal application the man said if she is not with you she has to get in line. The lady tried to explain that i just had 1 question. He said theres an inquiry window to get in the line. A line that was long, barely moving, all i needed was to pick up the application. He could have heard my question amd directed me then 9r have been so kind and grab the app. Very dismissive and power tripped if you ask me. He also gave the lady attitude for writing something down in the wrong place.
Mr. C. Waiters was awesome. Took the time to locate my sons lost package and give me information about how my son can retrieve it. He went above and beyond required customer service, and made my day! Thanks!!
They always send my package in a different address! I truly wish they hire people that would actually help and do things right! I already had more than enough issues with this post office, but I have no choice but to stay with this location.
This post office is so bad at deliveries. I rescheduled a delivery on Feb 14 for Feb 18 and the package was never delivered. This isnt the first time it happens. Two years ago they lost a package and I still cant get a refund for it bc according to the merchant usps delivered a package I still have not received! Nyc needs to upgrade their mail system and retrain their employees on customer service skills!
The manager of this branch should be replaced. Packages from here are never delivered. They give the slip to pick up the smallest packages at the post office where they are either lost or have been opened and resealed. Mail is opened and gift cards removed. This place is to be avoided at all costs. 9th circle of hell.
Its true...this post office is pretty terrible. Ive moved around a lot in the past 17 years and lived here and in Chicago. All too frequently they lose my packages (happened about once every 6-8 weeks past year) and they never even buzz your door when attempting delivery (Im home all day esp. on those days). Then when you go pick it up at the post office its usually 15-30 mins wait every time because apparently everyone else gets the same treatment.
This is a shame and the most horrendous office I have visited. I placed a letter with a check in the mailbox outside the office on a Sunday at about 2:00pm and the check was stolen and CASHED Monday morning. When I tried to file a complaint I was given the run around. SHAME, SHAME!!! that we have to tolerate employees who are rude and treat you like garbage. I would say...CLOSE THIS OFFICE IMMEDIATELY!! Something is going on and no one wants to investigate.
Worst post office ever, if you dont like your job, leave it!! When it comes to delivering a parcel to your apartment it will never get delivered, they automatically send you the pick up notice. Its suppose to close at 5pm but ive been there at 430pm and its already closed.
They have the most ridiculous staff running the show. Lines out the door, opening late, and the most unprofessional attitudes ever.I have been waiting almost 3 weeks for a package they say the delivered but it not to be found and the tracking information hasnt been updated since I rescheduled the delivery for a following Monday. Unacceptable, you guys suck.
Staff is nice enough but the lines are always very long, both for the counters and the package pickup. And often not all the counters are staffed despite this store being so busy. Just go to Staples instead for mailing things, they can even do certified mail and the like. God help you if you need to pick up a package.
The supervisor at this location is aggressive and vicious and she yelled ar me in front if my child. A good stranger (who happened to be a social worker) recorded the whole thing. The supervisor bosses people around like we are second grade citizens. Horrible experience and she definitely doesnt deserve to do this job
This is the worst possible experience with a post office. Notification slips are not left on most occasions for missed packages and when they are left, this post office is more than likely to tell you that the item(s) cannot be located. This has happened on a number of occasions. Definitely avoid at all costs.
Constantly waiting and the guy on the far. Left who weighs 600 pounds kills me with his. Mouth and lazyness. Also they should have someone allocated by the lines to. Scan and take. Packages. That just need. To. Be handed in because the kiosk. Machine is. Working half the time and the large pull down mail box wont receive all packages. Its crazy how much stress I get. From. Going in there. And that is why the private. Sector is better than government agencys
Parcels are handled by contract company that regularly lose or steal packages. This post office cannot tell you who sent packages or where they are because they go to the deliver company directly. Leaves notices when I am home and never rings my doorbell. Signature confirmation does not ensure delivery, only certified mail does.Recommendation: NEVER receive parcels through USPS is you live here. They will be be lost/stolen.
This is not a competent logistical operation. Customer service is terrible, management is spread thin, and no one moves with a sense of urgency.Couriers carrying parcel delivery do not even attempt to deliver shipments, leaving recipients forced to come to the post office to wait in hour long lines.I work for a top express delivery firm and I can tell the workers behind the counter are overwhelmed and cannot perform their duties in a timely manner.
Still waiting on Priority Package to be delivered been over two weeks. Constant calling Postal Service with NO LUCK OR ACCEPTABLE SOLUTION! Today, they tried delivering the package without the NECESSARY PEOPLE KNOWING OF THE DELIVERY! Not Good for the people Involve on receiving end! As a Reminder to you that there are perishable items, fragilable items etc. They are lazy and not willing to go up two flights of Stairs! NEW YORK POST OFFICE ARE LAZY AND LIE ABOUT RESCHEDULE DELIVERY AS TO GOING BACK TO THEM TO DELIVER. BUT, Lying that they did as they have on this package and Brooklyn too!!! My daughter finally got her package today which is the 34th Day! #NY YOU GOT TO DO BETTER WHEN IT COMES TO DELIVERING YOUR PACKAGES!!!
This is the absolute worst post office possibly on the planet due to abysmal attitudes of lazy workers. The lines are an hour long, the workers are rude (when they choose to work), and the management is even worse -- I wish I could give them negative stars! Ive filed many complaints with the Postmaster General to no avail. I sincerely hope they shut this location down or replace the staff with people that actually want a job.
I wish I could give 0 stars. RUDE beyond belief!!! I have yet to encounter any post office member who wasnt condescending. Something as simple as a question is given the run around and they lack common decency. Im sure they are overworked but the people here make lines for hours sometimes like to be treated so rudely.
Worst customer service, the representative that served me was very rude to me. I noticed that there were many elderly Hispanics asking for help and the workers were laughing and making jokes. I will never go to this post office again.
Went to pick up a package not a long wait. The other line had an line just for money orders which cut the into maybe two people. Just be polite and have your information ready.
Lousy Postal Services, since Tuesday December 27 Ive been going to this branch to cash a M.O. In vain cause the clerks keeps telling me the system is down to come back the next day today is Thursday December 29 I just called them hoping that finally I can resolve my transaction and I was told they dont know if the system is working. The only thing not working at the Post Off in 181st Audubon Ave, is their lack of respect to the customers. Lousy, Rude and Sloppy. Shame on you USPS.
Im convinced that the staff here are part of a work-release program. They probably dont get paid..which would explain their ghetto-ignorant-rude-attitude. Lets face it..the postal service institution will be a thing of the past for this location..hopefully sooner than later.Do yourself a favor and go with UPS, Federal Express or DHL for deliveries. It will save you from possibly choking them out and end up working next to these 8th grade educated idiots.
Talking about racial Descrimination in 2018The Washington Height postal office located in 181 street NY 10033The personal is racist and use verbal racial comments against the Hispanic community of Washington Heights!It will be good to conduct surveys that will reveal how agrevated and mistreated customers are in that location by the postal clerks!Huge lines and long waits of 25-30 minutes the least, with a maximum time of 1-2 hours between 10:00 am to 2:00 pmMany of the Postal officers are hostile, displaying nasty racial descrimination towards Hispanics of various ages.Their service needs to improveThe postal clerk officers needs to acknowledge the community they are serving, need better training to deal with costumers of various multicultural backgrounds.Their service is poor in terms of locating mail and packages
It can be the worse service in the world, dont matter?? Unbelievable! USPS is a complete JOKE! FIX THE PROBLEM!! HIRE BETTER PEOPLE AND MORE PEOPLE!! One star across the board??? Most businesses would be OUT of business! But we dont have a freaking choice!! Completely ridiculous!! What can we do about this? Hold time is over 2 hours?? Really???? Who has 2 hours to wait on the phone??? These dudes dont even bother answering the phone at all??? Just rings and rings? ANSWER THE DAMN PHONE PEOPLE!!!
The woman who serviced me was very short with me from the get-go. I politely asked a couple of questions regarding my package and she spoke to me as if I were an irritating two year old. There were also only two pens to be found for customers to use.
Worst Post Office is The United States!!!!!!! No help what so ever! Every time i am expecting a parcel delivery something is always wrong and now one of my parcels mysteriously “disappeared” you wait up to 45 minutes on a line just to get bad attitude from the attendant and no help. Shut that place down!
This branch has terrible customer service and only ONE employee working in the mornings. The lines are so long because of that and I cant get my packages because otherwise Ill be extremely late for work. Please have more than one person working the busy morning shift!!
Sent a next day Express Mail Gurantee delivery by 1200 pm never got there. Thanks God is not a life or dead situation! That does not happen with UPS or FEdEx. They have to fix it. Mailmans make a lot $$$$$ of money specially in NY pay by the people.
Closest thing to Hell on Earth. Obviously Somebody sht in the employees cereal (daily) Zero work space to prepare letters except for huge counter that goes along with the long line. Which means totally unpractical placement. The employees are all rude EXCEPT for the nice man always at the first window on the left. All women who work there are horrible and have sht attitudes. The place is always disgusting with trash all over the lobby. The bell for real assistance is broken of course. The automated machine will often charge you and not release your stamps. This place needs an enema! ZERO STARS!!!
The worst customer service. A lot of discrimination with the people who do not speak english. How it is possible that they don’t have spanish speaker employees in Washington heights. the only guy who speak spanish is very nasty and he doesn’t like to help the customers when they need some one who speaks spanish. They need new employees. Very nasty people. DISCRIMINATION.
Giving it one star because zero stars is not an option. This place has the rudest employees, packages are constantly lost and no one is held accountable for careless errors or negative attitudes. Employees lie and refuse to give their names so that proper complaints can not be made to management.
It is important to remember that the US Congress has MANDATED that the post office MUST pre-fund the retirement health care of FUTURE employees. Therefore, ostensibly, the USPS runs on a deficit.Also, please keep in mind that we Iive in a capitalist political-economy. Therefore, and UNFORTUNATELY, if I want top notch and super efficient service I must pay for any of the various private non-governmental postal services, which are very expensive by comparison. I CANNOT expect or even demand socialist customer service within a capitalist miieu. Money will ALWAYS win while the rest of us continually struggle.By the way, the goal of investor capitalists is to privatize the USPS. Personally, I hope that never happens because I will not be able to pay for the increased cost of services if the USPS disappears.Yes, there is disorganization along with SEVERE personnel shortages but I have learned to adapt to this fact. In the meantime, I advocate for a socialist political-economy. I also tell my Congress people serving this district that we are not receiving appropriate service for our tax dollars at this postal branch.I am not affiliated in any way with this particular post office or any US government agency. However, I do rent a post office box at this site which speeds up considerably my ability to receive packages, primarily because employees do not have to hunt for my packages. I also find the Automated Postal Machine a Godsend.Good luck to all of you !!! 💜💛💚💜
This office is simply inadequate for the number of people who need it. The hours need to be extended t accommodate people with jobs. Although (not indicated) you can pick up packages earlier than these posted hours... I believe that is 8 on weekdays. Ill snap a shot of the sign next time...
Heed others warnings! I cant describe how I really feel because the expletives would violate Community guidelines. This place needs to be shut down!
According to USPS tracking, this place attempted to deliver a package to me at 11 PM on Labor Day. Besides it being a national holiday, I have the security guards logs to add additional proof they were never here. Now, after rescheduling delivery twice, I still dont have the package a week later.
Today is saturday, and on the website it says opennuntil 4 pm and whenwe go to the usps its closed. in this pandemic why you mislead people and walk all the way to the usps store. you have only one job and do it!!!!
(Added 1 star, see edit.) Carriers either incompetent or lazy. Pkgs are big problem & dont get delivered.He/she lies & says attempted, when never even rang buzzer! Infuriating! Happened again today so I filed formal complaint.EDIT 7/2/17: Well, okay! Finally spoke to a gentleman, Mr. Harris, from that station & told him abt todays typical non-delivery situation. He actually found pkg & SENT A DRIVER BACK WITH IT!! WOW! He must be new, just hope he stays around. Added 1 star, although Mr. Harris personally deserves 5*!
Very friendly workers. Quick service. Had 2 pickup 2 packages and was in and out in less than 10 minutes
Went there to renew my kids passport.. mind you i know they start at 10am.. asked one of the employees if they were doing passport saturday he said go ask the other guy and see if he feels like doing it i was shocked so i went and ask the other guy and he straight up told me no not today lol wow 08/31/19 online states 10am to 12pm. I was there at 9:55 am
Avoid at all cost!!! Most horrible place to be with the worst customer service. You get yelled at all the time for no reason. They refused to give me a receipt after I waited 45min with my baby in line. Staff is incompetent and has a bad attitude. USPS you should be a ashamed of yourself! 😡
Worst place ever. Long lines that will take you hours for your turn. And when it is your turn they will create an excuse to not give you your package. This place should be close. It is just a waste of time. Employees are also rude.
9 p.m. Thursday, January 18 and still no mail delivery to our building. Two nights ago the mail was delivered at 9:30 p.m. by a mailman working overtime. This post office needs adequate staffing so the mail can be delivered in a timely manner. Timely means by 5 p.m.
Wont deliver anything more than an envelope on time. All boxes must be picked up at the post office the day after they should have been delivered. Also forget picking a package up for your wife unless you have her ID even if your ID has her last name on it.
Id prefer to go to the department of motor vehicles. They never deliver my packages then I waste on a good 4m-1hr coming to pick them up. The line is always too long and theyre slow.
I have no idea how this place hasnt been seized and shut down by the government yet. They lose your mail, deliberately leave their phone off the hook all day, and Ive personally seen them verbally abuse blind and other disabled patrons. Unreal. Apparently theyre unaware that mail theft is a federal offense.
Its all been said... I had a package to be delivered on Sunday, 1/26/2020. Its Thursday 1/29/2020 and no delivery and no notice of attempted delivery. Now we have to walk over to the post office to get our package. Wish me luck.
Little wonder why they call it PO. Rude employees, slow service, and they often just refuse to deliver if the package is inconvenient to carry. Will falsely label a delivery as “attempted” when they haven’t left a slip or even visited the apartment.
The worst custumer service in the entired nation, disorganized, rude, and dont like doing their jobs. Always mad or screaming at the custumers. Ive gone three times to pick up my packages one day after the other and they still cant find it.
The longest lines Ive ever waited in. This is the worst Post Office Ive ever been to. They are horribly understaffed for the amount of customers they should be servicing everyday. It is an awful experience every time I come here.
Long lines. They act as if they could care less about whatever you need help with. Oh and requesting re-delivery online is apparently beyond their incompetency, so get on it in person quick, or else theyll send your package back!
Horrible costumer service, It’s sad that this people act like that. Miserable people that don’t like their job, will pray for them since I’m a child of Christ, but as a costumer they should change the management and start over, this is a service and they are horrible at it. Horrible and nasty attitude, extremely unprofessional the worse.
They never attempt to deliver my packages. I see an alert from Amazon that an attempt was made to deliver my package at 3:22am. Who delivers mail at that time
Considering that my mail carrier will never actually deliver my package, only leave a slip to go pick it up, I have to go to the post office often. There is ALWAYS a line that almost reaches the door. Once I waited 20 minutes in line to only wait another 45 minutes for them to find my package while serving customer after customer who was behind me. Highly disorganized and rude.
My address was undeliverable because the sender messed up and these fine folks helped me track it done and I now have my package! Thanks everyone! Keep up the good work and thanks for the passport photos! (Even though I look like Clark Kent hahaha)
This place is the worst. So slow. Doesn’t care about inconveniencing people at all. Bad customer service oftentimes. I’ve wasted so much time here waiting to pick up a package only to be told I’m not able to receive it for multiple reasons.
Most disgusting, unprofessional post office there is. The employees are rude, disrespectful and seem to not want to help anyone. Its always a disappointment when they leave my package here and I have to come pick it up.
Every time I order something on amazon and it says it will be delivered by usps I die a little inside. They don’t go up steps at all this laziness effect trickles down all the way to the office where only two people are allowed to a work and the wait is outrageous.
Wish I could give them a -1. The worst post office ever!!! Delivery guy lies and says he was around, claimed he left a notice. I didnt find any notice around or in my mailbox that day; only to find one the next day with previous date written on it in my mailbox. This is unreal
Worst postal service, disorganized. The workers are rude and unprofessional. They need to clean up the staff and offer customer service training because obviously they are uneducated to talk to other individuals without being rude and nasty
The worst service in the country. Lost disrespectful people in public service. Rarely deliver and it’s a mess to get your packages. No manners at all. Shout and disrespect people. Disgusting people
People should be allowed to give negative stars, at least to this particular post office, which is the epitome of complete lack of professionalism and ineptness. They NEVER care to solve any problems, just trying to passing the buck anyway they can as fast as they can. If you want to experience something akin to Kafaks Trial in real world, here is THE place.
Horrible if it wasnt because this is the one that I have to go to when I have to pick up packages I wouldnt I went today 5-23-17 I got there at 9am and the young Spanish girl was on her personal phone I said good morning she too her phone and put it in her boob and kept her conversation going. Very rude why work with people if your not a people person
HORRIBLE CUSTOMER SERVICE very rude and unhelpful. I wasn’t there 30 minutes and 3 of the employees were disrespectful to customers and lacked good service. They need a new system with new people ASAP. Who is In charge of hiring these people ??????
I Waited on the line for 20 min and when I got to the clerk at 1:10 she said that they do passports there. But the website says that they do passports from 9:00 to 3:00.By the way I had to wait on the line because nobody will give me information.
Try to avoid coming here at all costs. Long lines, unorganized space, and absolutely horrible customer service. You will leave here frustrated and stressed, even after the rare experience that you actually leave having accomplished what you hoped to. Pray that you never have to pick up a package from this post office.
The people that work here are beyond rude. They are straight up condescending and obtuse. Took over 3 days to deliver Express Mail and when I quoted them USPS policy from the USPS website, they implied I was a liar. This place is the trash bin of government employees.
Im suprised with all the negative ratings! Ive been on several occasions, and always found it to be a fine experience. Sometimes, the wait is a little long, but I usually go at lunch hours o that might have something to do with it.
This people should no be working here with that kind of actitud. They just make my day worthless, there should people with better actitud and costumers service skills or experience
Very busy post office. Lines are almost always long and service is slow. Postmen also have problems delivering packages far too often.
Ive never met more disgusting people than that work here. I dont know who hurt them in their lives but man are they rude. Walked up with my ID and immediately was screamed at for no reason repeatedly and was denied my package. These people are scum
If I could give it no stars I would cuz this place is ridiculous the only post office Ive gone too with one, poor customer service and two the slowest people ever...why was my package not delivered when I had people home and my mailbox holds packages to top it off a notice was never left I cant they really need to do something cuz there are people out there that would really appreciate a job right now
Terrible customer service, employees always have an attitude, never leave notices yet lie and say they did. If the employees do not like their jobs they should get new ones and stop treating people like dog poop. ZERO stars should be an option!!!! This has been my zip code post office all my life UNFORTUNATELY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Be prepared to wait in line for 2 hours minimum to ship out your package, I dont know where all these people come from you would think this is the only post office in NYC, 90% of these people are buying money orders because they dont know how to pay their bills using their credit/debit cards. Horrible!
Quite possible the worst service I have ever encountered. I asked for a priority mail box and they got angry and told me they had to pay for them. If I wanted a box I should order one online and then come back in a couple days to mail it. Wound up just going to ups store. Thanks guys.
I was amazed at how empty it was (maybe because the temperature was 10°) and the clerk was friendly...
Shame that I couldn’t rate it zero stars. Staff is absolutely helpless. They all have a nasty attitude. Not a pleasant experience at all. Avoid at all costs.
This post office needs a major overhaul, management downward. Horrible customer service, zero responsibility ever taken for their myriad of mistakes, et cetera. Very uncompromising location for such an inconsistent staff.
EDTITING MY REVIEW AND PUTTING A NEW ONE. This post office is screaming for help!!!!!! The employees are SO RUDE and scream at spanish speaking customers. So horrible to have these kind of people working for our country.
Theyre really trying to get things done properly and promptly.Theres a rep on the floor to direct you towards your needed transaction window.ITS WAY BETTER THAN BEFORE!KEEP UP THE GOOD WORK!
The postal employees here are beyond horrible. They are actually abusive. The worst interaction I’ve ever had in a US post office in my entire life.
You will ALWAYS wait about an hour because they didnt even attempt to deliver your package when you were home they only go to your home, scan it and leave a note to retrieve it here. You will never ever leave satisfied.
Thisss place doesnt even deserve a 1 star i wish they had negative -1 the worst service in the entire world horrible customer service, mean people working their speak to you with such disrespect i dont understand why you have people like this working here clean this place out and get people who actually enjoy their job i know dealing with people isnt easy but these people are miserable
The fat old manager with the glasses hates his job and ensures to show his hatred for it by the way he interacts with the customers. Worst post office Ive ever been to in my life.
Not even sure how a place can get sooooo many negative reviews and still be open. Attention United States Postal Service! This place is horrible along with all of your employees! Dont you think you have to do something about it, oh its cuz we are minorities # USPS #USPSWASHINGTONHEIGHTS #POSTOFFICE
Lines almost always backed up to the door, the place is in shambles, junk thrown all over the place ... complete chaos. Theyve lost several packages of mine, never to be found. I dread going there.
This is one of the worst postal office I ever been!!! I wait for about 1 hour and 15 mins just to pick up a package... the need to be more faster... this is a horrible postal office....
Worse service provide , you could think They don’t get paid here. !!this are the worse employees you might see all your live. ! Bad ! Bad ! Bad .! Wish to never been here again. !!!
So bad. I just stormed out after they pushed me out of the already huge line. Glad to see everyone hates this place as much as i do. Also my mailman never delivers my packages
Terrible how they talk to customers! This is the worst Post office I have ever seen and I have lived in three different states including New Jersey.
Very disorganized place. Employees were very lazy and couldn’t even do a thing properly. all the staff at this place needs to be fired and replaced.
They continually refuse to deliver packages. Carriers do not ring the bell and just mark could not deliver when they never even attempted.
The customer service is terrible people in line complain too much about the bad service of the cashiers, they do not signal well the services of the boxes
Customer service is sooo bad . I went to pick up a package and she gave an attitude. Like honey if you don’t like your job don’t work here
This place hands down sucks and im from the neighborhood. If i could give zero stars i would. Then the post office wonders why theyre losing money and in danger of going out of business!!!
I went in, waited in line and received the service I needed. Never came accross rude employees, they were always helpful.
One , all day long Three of us , me wife and one month kid for US Pass, this is not an office, Not US postal Office, It is Ass hole , no restroom , no mothers room to change kid, no chairs, no nothing, No water , No soul , This should be closed , or no , everybody should be fiired and New Personal should start doing their responsibilites
Im giving it 1 star because i cant put negatives. Slow, no respect for clients, you will be there for hours and apparently noone can help you solve issues. They send all the rejects to this location.
This is the worse Post Office I have been to in the country. The absolute worse. Plan on spending way too long standing in line and being helped by untrained people that dont want to be there.
Miserable employees, I recommend for corporate to start transitioning out those old farts and start from scratch. They probably hate their jobs because they hate their lives just as much.
I hate this place so much I wish they will finally closed or replace it with new people. The current employees are the worst they lost most of my packages they never know where anything is and they are so rude to the costumer no matter what language you speak.
Terrible service is a nightmare to get packages at this location. I spend 45 mins fro them to tell me that they cant find my packages and they have no idea where it is.
The worst!.....how they only have 1 employee for pick-ups with a line of like 50 ppl!!!.....idk wether to feel bad for the employee or the ppl waiting on dat line!!!
Hateful, variations of non educated , horrible human beings. Ive lived in this neighborhood for 10 years and its always been the same!!! Get it together... Never again UPS and regular Fedex all day!!!
No pens or mailing slips available at all. Messy, disorganized, and nobody available to ask questions about the self-service kiosk, so you just have to wait in the huge line anyways.
Bad attitude and customer service from a woman named Sanchez. A blonde woman in her 40s or 50s (likely a fake blonde). I wish i could give 0 stars.
The customer service is great, the people who work at this location are incredibly helpful. They also stay way past closing time to take care of everyone in line, and the lines can be long because of the huge demand.
Not crowded workers were helpful.
The only time worth going is between 9am and 5pm Mon-Fri, with the students and unemployed folks. If you have to go when its busy, charge your phone, bring a book and a cup of coffee
By far the worst service ever waited 2 hours in line for a pick up only for when i get there my package isnt there and not only that the worker tells me to file a claim after i already waited more than 2 weeks for a package that should of been delivered on the 5th
After I was inside in line, they refused to take my paquette even though I was inside por more than 30 minutes and then they put the divider an they said no because it was time to close
None of my mail has been forwarded through this post office. They delivered a package to my old address instead of forwarding as they should have and now I cant get in touch with anyone in the office to retrieve it.
So this is what we pay taxes for? Every time I set foot in this place I am speechless. Its almost as if you were visiting a black market. Complete chaos. Disgraceful.
Literally the worst post office EVER!!! They don’t even TRY to deliver any packages. Like WHYYYYY 😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒😒
This location sucks. They dont even try to help you locate your package. And have horrible attitudes. Will never use this service again.
The worst staff in a post office. Post office are know to have rude and disrespectful staff, but this one takes the crown!!!
The worst service that exists, they are animals what they work there cannot be considered human
Spent ten minutes waiting in line to be told (or should i say yelled) that i needed to get out because i got there before 5, when i was waiting from 4:50. Terrible customer service
RUDE....DISRESPECTFUL WORKERS. The guy in the first window needs to retire without a pension. He clearly doesnt like his job and doesnt care. He is nasty with everyone!!!
Total reviews rating 1.4
199 Reviews for United States Postal Service 2023:
Review №1
2022-07-02This post office is Horrible. It’s located in one of the most busy place of Washington Heights, 181 street. There’s always only 1 or 2 clerk, they always rude specially to those that don’t know English. There’s always a lot of elderly people there that every time I go I help them because the clerk never know Spanish (which in these areas 80% of people are Hispanic). THEY HAVE NEVER TAKE ANY ACTION TO IMPROVE THERE SERVICE IN THIS LOCATION TO SERVE BETTER THE COMMUNITY !! This picture it’s taken at 12pm on a Saturday I have 45 minutes already in the line. (There more people behind me)
Review №2
2022-04-17I went in near closing time, not prepared at all, with toddler in hand and a baby strapped to me. The two post women here were knowledgable, helped me and patiently waited until I was done filling out envelopes, addresses and the such. I used to have a really bad notion of this post office for their service in the past but this day, they made up for it.
Review №3
2022-03-12As part of this community, we fought so that this location would have stayed open and people will keep their jobs. Instead, they are behaving like rude mean people. The people working at this location discriminates the community knowing that they have employees who speak Spanish but refused to speak to others in Spanish as well. talk to people in bad mood, disrespectful, rude mean, telling us we cant talk in Spanish because they dont understand when I know you have a Mexican guyfor many years working there and a puerto rican manager who is pure rude and nasty. I hope they closed this location.
Review №4
2021-07-20The government needs to do a better job with supporting the USPS. Forms are rarely available at the stations for customers and the lobby is a mess. The wait time currently is about 45 minutes, and this is during the time when Google indicates is “Usually a little busy”. There is currently only ONE clerk working at the window servicing customers with outgoing shipments, and only one other at the package pickup window. With a full lobby of customers both clerks left, a half hour after opening, for a coffee break. By midday, the line stretches outside. It’s ridiculous.
Review №5
2022-06-21Understaffed. Long wait times, been waiting 30+ minutes line and there is only 1 employee. Avoid if you can
Review №6
2021-07-06THE WORST SERVICE IN THE HISTORY OF POSTAL OFFICE, this place is very unorganized, the staff is very disrespectful always treating us like we ain’t paying our money for the services given. I’m very disappointed that even though there is so much bad reviews this place has not changed a bit. I prefer my packages being send back to the sender than having to deal with this people. Came in today there was a long line, I try to ask a question and the guy gave me an attitude and was also arguing with a costumer, like are you serious?
Review №7
2021-03-26The WORST customer service at a post office. It’s one of the only post offices in the area and the employees consistently have an attitude or are completely unhelpful. It’s been this way for years and has only gotten worse. Every time you need help, it’s like a bother to them. They NEVER attempt to leave a delivery notice either! It’s complete BS. They need new management or to scrap the employee roster altogether.
Review №8
2021-01-04I didnt get any notice of attempted delivery for my package. Then they told me my package was unclaimed and is being returned to sender. But the sender says theres been no movement of the package since that message was sent and it should still be at the post office. I called them and the woman was very rude and immediately said the package isnt there. Didnt even ask my tracking number or look into it at all.Every time I go here the customer service is terrible. The lines are long, move slowly, and the staff acts like youre stupid and are bothering them.
Review №9
2021-04-20Horribly rude. First off, they never attempted to deliver the package. When I went in, there were three open attendants all chatting to each other and I was the only one in line. No one called me over, one of them looked at me and kept chatting. I started to approach and she berated me for coming before they called. I said I was here for package pickup and she said to go to that window, I told her there was no one there and she looked at me like that was my problem and didn’t answer. She said I couldn’t just give her my tracking number, I had to go and print it out even though there is no sign anywhere that says that.
Review №10
2021-07-24I wish I could give less than 1 star. There are around 8 people here and the doors were already locked when I got here at 3:30. The lady inside came out and said there were only 2 workers who had been working alll day…..You know there is really no point in leaving the rest of my review because no one cares. Go to the post office on 191st if you want dependable, professional service.