Delivery
Yes
United States Postal Service in Bronx
Categories
Location on the map
Bronx, Bronx County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Site: https://tools.usps.com/find-loca...
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:9AM–2PM
- Sunday:Closed
United States Postal Service in other cities:
Comments (180)
Worst post office ever 😒 they never ever deliver the packages 📦 to u u get a sorry we missed u we attempted to deliver but its a lie they dont attempt to deliver only when u call the 800 number is when they deliver ur packages they should be shut down or fire all staff & hire new ones terrible service & all the workers have attitude
Very unprofessional workers, so disrespectful.Worst post office ever. The receptionist need some life. They are so rude for no reason and they hate their job gush.
The courier delivered my package to the wrong address. Please hire someone who can read. I’m waiting on my refund.
In a way I am glad I am not the only one having these issues. Delivery attempts are terrible and very inconsistency. For regular mails I do get mails from other tenants but doesnt always happen. As for packaging order ... I wish I can schedule my packages on my day off and select which carrier I prefer but sadly I am STUCK with USPS with the worse delivery rate. It makes other bad delivery services look amazing in comparison.Only time I would get a package is maybe on the weekend but chances are I will get a missed delivery with no one ever knocking or try to deliver to the client. I also had packages gone missing from their inventory unable to be found.I rather waste my time at the DMV than dealing with these guys.
They are horrible at this post office. Never ring the bell when my package arrives, and then wanna try and say that they missed me when delivering the package. How could I miss my package when you guys never ring the bell in the first place? This is the second time I’m going through this with this post office on Saint Ann Avenue. This post office needs to be closed immediately, I think some of the workers there steal people’s packages and claim that they can’t “find” a person’a package. Some type of investigation needs to happen, happens too often here.
Mail couriers consistently make false delivery attempts. Multiple times I have waited at home expecting a package, but it never arrives. Whenever I check online for the status of a delivery, it is always marked as delivery attempted, even though no one came to my building. The couriers never ring, knock, or leave a notice. I always have to go to the post office to ask where my package is.
I’m not sure who’s delivering packages and mail on Jackson but they need to be fired. My package was set to be held when supposed to be delivered at 7pm. At 7pm there’s a house full of people they just made no attempt to deliver. Sometimes they don’t deliver mail for days and just pack a bunch on mail on a random day. It feels like it’s nothing we can do and it sucks!
UPDATE:It was five years ago that I wrote the review below.Today I was there, and it was impossible to receive service.THIS POST OFFICE SHOULD BE CLOSED DOWN!!!I would give them negative rating. Even when I am home when the mail-person comes I dont receive my package. Instead, I receive a delivery attempted notice, and I have to go and pick it up myself after waiting on line for half an hour. It is enough time to hear that the same happens with many others who are in the same line with me.The root of the problem is the manager of this place. Every time I was complaining, he was boosting that he had been working here for 30 years. I believe that; he has an incredible knowledge of how to game the system. He continuously imparts this knowledge with new hires. I made so many complaints over the years, for their superiors. Each and every time they came up with some forged excuse. They lie, falsify, they do everything to keep their job, and nobody does anything.It is not just about parcels: important documents from foreign countries, and paychecks also got lost on a regular basis.Its a shame that in an economy where so many decent people are looking for job, or work hard for meager paychecks these people earn good money, making hell of the life of an underserved community.
The Carriers Are Very Incompetent And ALWAYS Claim They’ve Made An Attempt To Deliver My Packages That I’ve Been Home All Day Waiting On! Then I Go To The Post Office To Pick My Stuff Up Only To Be Told It’s Still On The Truck! I Never Have An Issue With FedEx Or UPS.. Only USPS!! The Staff Especially The Supervisor Have This Nonchalant.. Counter Productive Attitude.. As If They’re Forced To Work There! This Post Office Needs New Managment And New Employees.. Who Actually Want To Work At The Job They APPLIED FOR!!Everyone Needs To Call USPS And Complain About The Terrible Service And Package Handling At This Post Office! ASAP
They have the worst carriers EVER!!!! When it comes to delivering packages they never do their job. I had a package that was supposed to be delivered to me and it said online they delivered to a neighbor as requested. #1 I did not request my packaged to be left my a neighbor. #2 they didnt even leave a note on my door or lobby to say which neighbor, again I had to find out about this through their website they left it with some unknown neighbor. #3 if anything they were supposed to leave it in front my door!!! Theirs cameras inside every floor of my building and outside of my building, so my packaged would be safe! And #4 they NEED to do their damn job, if theyre not happy about it get a different job, dont make other ppl miserable with you!Also at the post office their lines can be horrible, they will take forever to solve your situation until its time to close up, all of a sudden they can do things a lot faster and give you better services, but thats only when it almost time for them to close.If I could have the option to choose who could deliver my mail and packages it would be UPS of Fedx because they get their stuff done! They are way better then USPS in my opinion!
Well organized post office. The staff is professional. The location is clean. I just wish they had empty labels ready to fill out. When I go, the display trays are usually empty & I have to wait to go up to the teller to get one.
I scheduled a pickup and the package was still sent out for redelivery (by mistake). My third trip to the post office (633 st. Ann’s) was a nightmare. I went on my lunch break after having been there 2 times before and The supervisor Eugene Wright claims I could not pick up my package because my email address was used as the name on the package although the address on the ID matched the address on the package and I showed him the receipt of the package in my email. So instead of giving me my package in person, he tells me that they will redeliver my package to my address the next business day. This postal office and this supervisor are illiterate when it comes down to customer service and handling issues accordingly. If my address is the same address they are delivering to then wouldn’t it make sense to give me my package in person?! Plz help restructure this postal office. WE DESERVE BETTER POSTAL SERVICE.
The Postman NEVER rings the intercom when there’s a package. They will (sometimes) leave a notice in the mailbox. OR give to another tenant in the building. I’ve complained so many times about my packages being left with the neighbors. Nothing has changed.I had a package delivered. They only problem was it wasn’t delivered to me. Had to wait 3 days to find out who he left my package with. End results, I got my package 9 days later because the neighbor was hospitalized.Only 3 workers are pleasant. The rest, I guess they’re not happy to be there.The lines are ridiculous.This POST OFFICE TRULY SUCKS!Minus ZERO STARS is what they deserve
Worst service ever. They claim to have tried to deliver a package and say that they left a slip, however neither the attempt or the slip was left. I went to the post office and they wouldnt give me the package because the delivery address and my ID address did not match. well guess what, people ship things to other address that are not their home all the time. I have actually seen the USPS truck come in front of the building, no one exits the truck and I see the guy clicking away and then he drives off. No one wants to listen. I saw a community board member is asking the inspector general to do an audit. I fully support that.I would give no stars if I could.
As someone who orders from amazon often, it really sucks to have to go through these people. So many times I make an order and patiently wait for my package only to see that apparently my package was in an attempted delivery, and that I should have a note saying where I can pick it up. Except it wasnt and I dont. Every time I have to deal with these people its because, some low life, minimum wage earning pics of garabage, couldnt do their worthless job and actually deliver a package. Instead they lie and say that they attempted it, meanwhile no knocks on the door, no phone calls, no slip to even pick up the package, nothing. I just wanted to give a big thanks to all of these super duper hard working USPS workers who cant do simple tasks and make my day harder because their welfare checks were too small to motivate them to actually do their jobs
This is the worst post office, and they get away with what they do because it is located in the South Bronx. And I guess its ok to treat the people who live in the South Bronx like they do not matter. The postal workers here never deliver packages. They dont even leave slips or notices until the next day. They are lazy. And if you call to complain they really dont want to hear it or care. Than when you finally do go to the post office to pick up your package, they have one window for you to pick up your packages and the person attending you has an attitude problem. Very rude. I cannot wait until they close this post office and all the staff there lose their jobs. Worst customer service. Ive seen them become impatient with the elderly and the clearly mentally disabled. Screaming and being nasty to the elderly, shame on them!
Worst delivery!! they always claim no one is home. They never leave notices in the mail box when they claim no one is home. They’re just the worst in delivering. I always reschedule my deliveries but never get them, I always end up going to the post office and service is also horrible. They need to open a new post office with better customer service. If I could give them zero stars I would!
If i can give you 0 starts i would. This is the worst postal office ever, how do you get my package send it out for delivery and see that you can’t deliver because something was wrong with the address but instead of calling me or emailing about it so i can come pick it up for myself you keep MY package and then send it back. I had to file complaints and a missing mail search and still had no help until a lady called me today saying my package was sent back? You guys have done this to me multiple times and then i when i go to the post office you guys say my package isn’t there? but you don’t even go check wow. I hope someone gets fired this is the worst post office ever! And one time i came downstairs to find my slip on the floor getting walked over by everyone because the person didn’t want to wait for the elevator to deliver my things. i hope everyone gets fired
Having to deal with this post office has been the single worst delivery experience of my existence. I hate it that Im stuck with them because of my zip code. Since December Ive had to report them 95% of the time. They almost NEVER deliver my packages, but hold them at the office and dont leave a notice of any kind, so I dont even know whether my packages ever arrived. At this very moment, theyre claiming to have delivered a package to my mailbox a week ago, which I have never received nor gotten a notice for. To make matters worse a great deal of the staff is extremely rude and unprofessional and give you attitude for asking simple questions.
This place needs to be shut down ASAP, they said that I requested my package to be held at the post office, when I never made such request. I went twice to pick it up and they said that it was out for delivery. every time I went to get it. Looks like they just stole it.
They never deliver my packages although they claim they attempt to deliver. I always have to pick them up at the post office using a tracking number because I never receive a notice. I have made complaints and all they can say is that it also happens to them, as if thats suppose to make me feel any better.
If I can give no stars I would in a heartbeat. Every single time I order, ( and I do mean every time) they make a false delivery attempt and say they left a notice. Comes to no surprise there never is a notice. Ive made plenty of complaints about this specific office. One the supervisors called me and told me specifically the carriers in my area get robbed and are scared to deliver in my area. THIS PLACE NEEDS TO SHUT DOWN
This post office is just awful! They’re lazy, lie all the time about an attempt made to deliver a package when there was never an attempt or notice left! The staff are very rude when you call to inquire about your packages. This place just needs to be shut down or a whole new staff that actually do the job they’re getting paid to do. I don’t understand how their ratings as so low yet nothing is being done about this awful place! They don’t deserve any stars at all.
I do not understand why the mail workers in this area are completely lazy. Its like why should I order something online and pay shipping and handling when it doesnt even get handed to me? Might as well start sending all my stuff here to the post office since they not only know how to ring the bell, but also dont even hand the package over as it clearly displays on the shipment info. Bunch of lazy asses! Mind you most the time they just stop by an address sit in the truck and just drive off and say they attempted to deliver it. *smh*
For what i know, United State Post Office should deliver packages to its customers in anyway expect storm, bad weather, holidays(certain), but this USPS does not make the effort to. They are too lazy, slow, no work ethics, rude, unprofessional, losing packages, lack of customer service skills. I have had my packages delivered to other person and when i went there to ask them, the way one of them spoke to me was insane. The same goes to my money order for my rent was missing after mailing it inside the building. They need to get things together because its horrible . They get away with all these things beacuae they see it as government job. No action is being taken against them. i wish its was private owner.South bronx need GOOD THINGS too. we deserve better.
Like many of those who have left reviews...this post office is nothe the greatest. You have to call them to get your packages because they admit that they do not deliver them or leave notices because it is unsafe for the postal workers. Yet they some how still deliver regular mail....
I just wanted to say THANK YOU very much to the kind man working who took my package this afternoon, 4/29/20. I didnt know you now close at 430pm versus 5pm. I got there right after the new closing time with a package already labeled and just needed to be dropped off. The very nice man took it from me so it could be send out. So Thank you sir and thank you USPS.
They lose mail, they lack good customer service skills, they are rude, constantly putting other peoples mail in my box its not my responsibility to ensure my neighbors receive their mail. Ive complained to no avail. They lie and say they delivered packages but they dont leave door tags and when i complained they merely held my package in limbo
They lie all the time and say no one is home when they don’t bother to come up the elevator to ring the bell. Or they’ll give your package to some random neighbor (I don’t know these people) and you have to find which apartment your package is in because they don’t tell you, you have to call the post office to find out. I wish I had an alternative.
Worst mail carriers in the area.. they put other tenants mail in my box.. I get mail from an address around the corner from me.. I take out mail that does not belong to me out of my box the next day the carrier puts its back in.. Ive left notes to carrier about this but they dont care. They just pick up a paycheck and go home.. Ive never had a problem with the USPS until I moved to this area of the Bronx. The workers show they dont care..
And the award for worse POST OFFICE goes to yes this place. I have been here multiple times. the carriers never delivery the mail to your door so you always have to get packages picked up. when you are picking up packages they are so unorganized it hurts. if you can pay the extra and have things delivered through fedex or ups its worth it dont aggravate yourself with having to come here! if zero stars could be given I would have.
There is always a long line to send out packages/pay for something because there is only ever 1-2 staff working the windows. Also, some of the staff are quite rude. There are the select few that are helpful and sweet. Honestly I avoid going to this post office as much as possible and just visit one down in Manhattan.
I ordered an item on eBay on the 20th of Nov. The item was sent out of delivery on the 28th of Nov. The tracking showed that the item was delivered in the mailbox, yet the was not in my mailbox. Either the package was scanned and then taken back to the office (which happens often), or it was put into the wrong mailbox (which happens often). The office doesnt answer the phone, and theyre giving me a hard time trying to locate my item.UPDATE: The item was delivered to the wrong building. Theyre trying to get the item now.
Packages are never really delivered even though they say it was an “attempted delivery”. service is terrible, employees are lazy and have no idea what they are doing. About a few months ago I waited outside my apartment building for 3 hours waiting for them to come, they ended up never coming and it said “attempted delivery” on the website.
The worst management and customer service people working here are so unreliable..that it’s nightmare coming to this location
Ever since they switched the people at the parcel pick up window its been nothing but delay after delay. They cant find the package, the package is somewhere else...etc. Ive been coming here for two years and I find it hard to believe the excuses they give me when the excuses started once the guys who used to work the window were replaced. I used to be able to give my name and the tracking number and have my package in less than 2 minutes, now I spend a minimum of 20 minutes giving information, looking up dates, and being frustrated just to walk out more than half the time empty handed. This place really needs to train their employees on either actually delivering packages or at least find them when the customer is forced to come in the location. Either that or bring back the original guys who used to work the window, because the women who do it now are absolutely disappointing every time. Im waiting for them to get my package now and guess what? By some mystical power its not here.
Absolutely terrible mail service. I don’t understand why it’s even still a service, it should be shut down ASAP. Most of the time I end up having to go pick up the package myself.
Mail carriers should pay more attention to the job. Tired of doing their job for them. Too many mistakes with the mail. Nobody is perfect, but to consistently mix up a B with an E is unacceptable. Pay attention.
The worst Post Office ever! They deliver my package to someone else and i never received it. I have two claims and investigation for two packages that I never received. Please Avoid USPS in general FEDEX or UPS is your best option.
People are extremely lazy. People who works in the USPS, you can see that they hate their job. I work at the ups store and the way I treat my customers is with respect as well as getting them out of my store within seconds. These people made me wait almost 30 minutes for a tracking package, something that takes a few minutes to do at the ups store. So sad.
They dont even get 1 star so disappointed with the whole system and how it works its ridiculous honestly! So unproffessional with how they speak to there customers ! Then to top it all off the manager doesnt help knowing there under staffed with one or two people and she sits in the back doing nothing all day but be on her phone ! But when i call cops for my package because they take too long with one customer! There very unorganzied as it is. The manager Ms Brown does nothing to help ! I think they need a new face of a manager to better assist the public with any discrepenices customers might have! The manager Ms Brown should get opt out completely fired or something ! Customers are suppose to feel welcomed and every time i have to deal with them because my package never comes on time so just walking in there post office with there faces and long lines , I really just wanna walk back out but they have my package so i have to have more patience then ever! Mind you i had to post 1 star in order to write this post =(
I received a document that had personal information. The envelope was open/ripped. I don’t understand how they can rip an envelope! Of course there is no email address to file a complaint.
Most of the time they say that they had delivered a package and that no one was home, which most of the time that is not true. Many times I have been home waiting all day, and they never show up, most of the time I see the post Truck pass by with out stopping, i hate this post office.
If I could give it -0 Stars I would. They Guy & the woman that answers the phone (I dont know if theyre the managers or not) are both RUDE !! Im still missing three packages and one was suppose to be delivered April 13 but they claimTo have left a notice but they DIDNT !! So I set up a redelivery TWICE through the toll free number and once directly through them and I STILL HAVE NOT RECEIVED MY PACKAGE !! This makes NO Sense at all.
I never get a doorbell ring or at least an attemot whenever I get something delivered to my house. Always the slip. Its ridiculous that i get something delivered and always without fail, have to pick it up from the post office. The staff really doesnt care about delivery. When a complaint is made. They fix it but its always the same issue rwhen the next delivery comes around.
Worst customer service from manager to employees, and drivers are lazy to go to your apartment to leave you your package. Making it difficult and annoying for us to go to this Post Office and getting it. Also turning out they dont have your package anymore, THE WORST!!!!!!!!!
Since moving back to the Bronx Ive noticed the mail carriers handling prospect ave route to be extremely lazy and a potential hazard. I havent had my mail delivered in 2 days, when they do come instead of putting mail in my box they throw it over the fence. Ive seen them walking with a random man while they are working handling people personal mail checks ECT its unprofessional and people identities are at stake. Need more professional carriers.
I went to the post office to pick up 2 packages under one tracking numbet. There was no body at the window. I nocked on the window because no one came. Some body answered with an acttitud hold on. A woman showed up with acttitud. She saw my id then she went to get my packages. She brough one. I had to ask for the second one. She brought it. When I got home for my surprice I found out I missed another package. The two she gave me where from different tracking number.I call them back to let them know sbout the mistake and the answer machine said I have to wait 30 to 40 minutes on the phone for me to talk to some one there😠
This place is just so unorganized. And have horrible customer service. I dont understand how they just keep losing my packages, and then say that they went out with the package for delivery but instead its still at their facility. USPS headquarters needs to do something about this branch. Mistakes happen, I get that, but this is constantly going on. It shouldnt be this hard.
I have this strong feeling this establish has it out for me. How are you going to tell me the package was delivered to the front desk, when my building has no front desk or mail room. I don’t know how to get these people fired one by one. If anyone knows please let me know. Having incompetent workers should be illegal.
Worst post office I’ve ever seen. They will not attempt to deliver packages but will claim they did make an attempt and they completely ignore redelivery requests. The staff is extremely rude and unprofessional, no one in that post office gives a damn. Avoid having them handle your packages at all cost
Horrible customer service. Horrible staff. No excuse for that . Packages are rarely brought upstairs. To some extent I can understand. Im sure they have a lot of packages to deliver daily . However , they wont even leave a slip in your mailbox letting you know your package is at the post office .
Worts customer service that I have ever encounter in any post office. I been trying to find out about my package for two days now. They keep saying that a notice was deliver, when that havent been the case. I have called the place twice now, and not even the supervisor knows where my package is. But thats not even the worst thing about the situation. I have never encounter any one so rude and unhelpful as this supervisor. He didnt. Care about my problem nor did anything to help. As it is. According to the web page. The package has been deliver at tree different occasions. But Im sorry to say this is not true as I been sitting home waiting for it. And no notice has been left.If you want a package deliver and you live in this area, do yourself a favor and go with UPS or FedEx.
How y’all keep someone package without notifying them it’s there then send the package back. Y’all need to be fired I’m filing a report on this post office this has got to stop. Got my daughter waiting on a package that y’all never attempted to deliver at all.
Never get my package for rdelivery my mail goes in other people box I call 3 times no package for re delivery
I dont usually write review unless I have some really good to say or bad but in this case its really really BAD. Im supprise this place is still in business they have the worst management and employees skill ever. They one gave away my package to the wrong person when I ask why they told me that person has my ID someone else has Im ID but me and even if they did why would you give a package to a person that dont match the ID. Man these people are idiots.....SMH
9 out of ten times these jokers will leave a note instead of ringing your buzzer so that you can come down?? like why....what gives ....ohh not to mention all of the carriers that service my address are always on the Bluetooth headset yapping away as if they trading stocks....oh yea and the look they give you when you stare at them ....just a fed up postal service client.
Theres always an issue when getting my mail, not only do they lack in service but NEVER ring my bell to deliver the package. Other times they cant find it. They need to better service !!!
This is the worst post office ever!!! Ive lived in this area for about 15 years and I cant say anything nice through out the years. They answer the phone after 10 rings or more, you stay on hold for 15 min or more and no one ever knows anything. They always state on the tracking website that delivery was attempted and a notice was left, none of that is true.
The courier leaves a note for you to pick up the package instead of ringing bell and bringing it up or asking you to Come get it from him/ her downstairs. Very inconveniencing. In my humble opinion don’t take the job if you don’t want to do it. Having Stairs and no elevator shouldn’t mean “no delivery.” I shouldn’t have to come to the post office every time I get a package with USPS whether it’s big or small. When you literally come into my building to leave send note. Leave the package while you at it!
I use this post office to mail packages for my business and for personal use. Always friendly and fast service. Even for postage paid packages moved very quickly.
It can get crowded here. I never had an issue with any of the workers at this location. However, my wife has had problems with packages being misplaced. Its a post office not a restaurant or a hotel. Not much to review.
This post office is the worst in the Bronx! The guy that answers the phone was rude and nasty 😖👎🏻when I got to the post office to pick up my package, my box looked like it was tampered with and it was missing 2 items, they need to fire everybody that works in that post office and replace them with reliable workers.
This place have to stop with their bs already. the mail man and women are straight up lazy aholes. they do not even ring the bell to try to deliver the big packages. they put in the system they tried to deliver and that they left a notice which they did not. this place needs to get new employees from bottom to top
They always say they attempted to deliver yet its never true. out of all the times Ive had packages deliver to me only once I saw a note!. then when you go pick up your package theres always a huge line and they take for ever to look for your package. not only that sometimes they dont even find them and say its probably on the truck being delivered for the 5th time !!!!!! horrible horrible horrible!
Dont do business with this post office. Worst customer service ive ever had. Couldnt retrieve my package after they failed to deliver it yesterday RIGHT ACROSS THE STREET FROM THE POST OFFICE ITSELF. Like how embarrassing is it to work across the street from a location you are suppose to deliver to and cant even make a simple drop off? on top of that they claimed they attempted to deliver this last night LOL this place is a JOKE. Go to a different postal station and if you live in the area do not expect these postal workers to care for your situation.
The mail person that came to 745 E 152nd st on 4/24/2020 stole my package from target and said they delivered and put in the locker you theft no key 🔑 was never place in my box 📦 you got away with nothing but food hope your boss is reading with you broke self stealing from people
This post office are horrible. Customer service is one of the worst. The city really needs to revaluate there city employees. But coming from the city I dont expect anything better. If the government steals. I dont see better
I dont understand why packages are NEVER being delivered. I always have to take time out of my day to come pick up here. This place needs a huge improvement, I dont understand how they can continue to operate this way.
Every time I have a package delivered by the USPS its the same they dont even attempt to deliver the package and dont leave the orange slip until the next day but will tell the service that they attempt to deliver the package.
Horrible Service Plain and Simple and they Never pick up the Damn Phone!! So dont you bother calling! And they dont deliver your Package so Expect to Pick up your Order there FYI!
The worst Post Office in NYC. Theyre lazy, lie about leaving a delivery notices, slow, unprofessional, and file fake ticket reports. This office needs to be closed down, and reestablished with workers and a union that cares.
Worst postal service. I have never received a delivery at my home, and I always receive the notice slip the same day its going to be returned to the sender. To all online buyers that are in the same district as this postal office AVOID AT ALL COST.
Horrible service no one picks up the phone and when they do they leave i on hold forever!!!! And on top of that they misplaced or lost my package unbelievable and upsetting!!!! It’s like they don’t care when u speak to them over the phone i cant really do much with my package i see it as a lost now i don’t even wanna order if it’s coming from that damn office.... HORRIBLE SERVICE
These postal employees cant read, they cant tell the difference between 665 and 645. They constantly get Westchester Ave and Jackson Ave wrong. Read, read, use your eyes. They must pass a basic stupid test smh.
Clerk no. 7 refused to accept a parcel, stating that USPS does not accept outside envelopes or envelopes with any advertising on them, refused to allow me to buy a replacement USPS envelope and its postage in the same transaction, then refused to accept a second parcel because I had reinforced its built-in glue closure with scotch tape. Ninth circle of hell.
Probably the worst office ive ever been in, they have no customer service skills. Not to mention that they never deliver mail packages. Wheres the -5 star at??
Worst post office in new york. Very lazy and do not redeliver at all. Change in supervisors is needed for effective service to the community.
There was a Chinese or Asian lady there to assist me when I got here. She was so nice and very helpful. She deserves a raise. I believe each post office needs a rep like her 😊
THEY NEVER DELIVER MY PACKAGE I GET SI UPSET WHEN THEY BECOME MY CARRIER FOR MY PACKAGE BECAAUE THEY STRAIGHT UP LIE ABOUT BRINGING IT BUT THWY NEVER DO
If I could rate no stars I would, horrible customer service and lack of organization. There is always an issue with package deliveries, packages are hardly delivered on time or delivered at all for that matter. Just horrible!
Bad customer service. She girl had attitude and rolled her eyes when I went to pick up my packages. Worse customer service!!
The laziest people you will ever meet. Never come upstairs, never even leave a note saying they were here, don’t even have the decency to ring the buzzer ( I would rather go downstairs to get it ) but no, instead after every single order I have to go pick it up at the post office. What’s the point?
They wont go out on Sundays why, I got an email saying no secure please to leave the package meaning that they came here and I was not here but, I was waiting for the them downstairs and I never saw the USPS guy or the orange notice.
Horrible excuse for a post office. Everything is a hassle or something they cant help you with. All these years and they still havent hired someone to develop solutions. Obviously no one cares about this location.
The worst post office in the world they like to play ding ding dich with your mail and package they need to fire all of the staff. They are the worst
I never get my packages delivered they always lie and put delivery attempted but no one ever comes happens every time.
Worst post office in NYC and thats saying something👎👎👎👎👎👎
Terrible service, package deliveries are never attempted, they just drop it off at the post office and you have to pick it up yourself. I never have this issue with Fed Ex or UPS.
This office is the reason why I send all packages to a friends address...I have never officially received any of my packages since I moved to those area...7 years and counting. ..restaff...you guys suck big time.
You guys seriously need help you can’t just not even attempt to make a delivery and say that you did, unacceptable you should actually hire people who care about getting mail to our community it’s a disgrace if your not going to try to deliver the package let me know before you make me wait all day for !Horrible delivery service
Worst post office ever!!!! Ive been waiting for the to delivery my package a week. They dont make no attempt to even try and deliver your you package at all.... They need a new slogan because you can not get your package in any weather as they state
The worst post office ever so lazy this is the 5th time where they post my package as delived and they never drop it off stealing people orders.. the worst.
The longest wait time. disorganized line. very slow workers. a couple of them suffer from anxiety or something they gave me attitude twice lol. but 5 stars because its close by.
Worst USPS experience ever, avoid at all cost using them
Is there a corporate number to this place !!? i MEAN FORREAL ! THEY NEVER ATTEMPT DELIVERIES LAZY PEOPLE CANT TAKE AN ELEVATOR UP
They never deliver my packages I always have to go and pick it up then lies and leave a note the next day saying they rang my bell
Worst customer service possible...never deliver packages and then have trouble finding packages when you go to pick up. Always crowded.
They DO NOT PAY ATTENTION, EITHER THEY PUT OTHER TENANTS PACKAGES IN MY BOX OR VISE/VERSA !
THIS POST OFFICE HAS THE WORSE CUSTOMER SERVICE AND THE MOST RUDE/UNRELIABLE/LAZY STAFF....COMPLETE SHAME!!! PACKAGES NEVER GET DELIVERED, I ONLY RECEIVE THE SLIP TO PICK UP THE PACKAGE...EVERY TIME!!1THE STAFF NEVER ANSWER THE PHONES, AND WHEN YOU ARE FORCED TO COME IN JUST TO OBTAIN INFORMATION THE STAFF IS ANNOYED BECAUSE THEY HAVE TO DO THEIR JOB.
Staff here are incredibly rude and incompetent, redelivery requests scheduled online are rarely fulfilled.
Horrible experience my uncle was told that the package didnt arrive at their office but on their website it says that the package arrive at their office.
Worst post office I’ve ever dealt with they lie about attempting to deliver packages then when you go there they can’t find them.
I wish I was able to give it no 🌟... Horrible customer service! The manager is rude & ghetto. Its sickening how customer services tends to lack in communities where its impoverished.... We need to start complaining more in writing... Unacceptable!
The asian guy behind the pick up counter was extremely rude and threw all 3 of my FRAGILE small delivery boxes into the pick up window FOR NO REASON, in fact he threw them so hard that they bounced off the other side of the glass which was absolutely unacceptable....this place needs to be seriously rebooted with new employess AND management especially with how they treat and speak to people it just blows my mind
Worst postal station say they attempted deliveries and they really don’t because there to lazy to do there job smh!!!
Lazy truck driver, I was waiting for my parcel, truck driver never came to my house and I received a notification as Delivery attempted... I wish I could make a complaint and find out who is the driver who does that.
I had a parcel that went here and was supposed to be delivered and i didnt get it until 4 days later, and i live right around the corner.
Worst post office in NYC terrible customer service
Mail carriers dont come upstairs, keep giving me other tenants mail, lazy, never on time...
I mailed out credit card bills on 2/28/15 at this post office and not one has been received at its destination, im calling the post office to inquire what happened, no one is picking up the phone, now i am being billed late charge fees because of the incompetence of this post office, no one wants to help you, no one wants to pick up the phone, Unprofessional!!.
I wish I could give this DUMP a NEGATIVE STAR RATING!!! Disgusting!!! If you dont like your job then quit and stop making an already crappy service worse!!!
This place is unbelievable. I can not believe we have to deal with this type of service in 2018 still. The staff here all need to be replace starting with the manager.
Honestly they need to be more polite they are very rude
The worst staff with the worst attitudes. They take hating their jobs to a whole different level.
Horrible service, very rude, you pay for a service and that dont even want to come up and deliver the package, nor to they leave a notice unbelievable!
Horrible they a expert in putting mail and packages in different tenant mail box and they ring different invoice apartments and then they say no one was available HORRIBLE HORRIBLE
This rate is only for Ivette aka The Big Girl for being considerate and making customers happy! Thank you for being awesome!VNSNY
Worst service ever!!! These people never drop anything off on my house. I have to always go pick it up. When it says i have to pick it up and i go they tell me it went back out.
I didn’t have any problem with my PO BOXand they help me all time
Horrible negligent service . Me Brown and Mr Reevers the worst. Horrible horrible service
Idc if you work for the federal government that doesn’t mean you lack customer service......
They should close this post office they never answer the phone and customer service is the worst I. The whole world
They are lazy, never want to look for packages, always saying they attempted to deliver it never even tried
No good costumers service never come to the building and never delivered the package very lazy
Ppl are impatient with this post office but speak to Ms Brown she makes things much better
Worst customer service ive ever experienced from anywhere, they do not pick up the phone!! staff is beyond lazy. ,
I really dont like this place they dont know what the f*** they doing.this is the worst post office I ever seen
Very rude staff
I called in to ask about a package and the man was impatient and he didnt even allow me to ask any questions ... HE HUNG UP ON ME
Worst in New York may be in the United States!!! They stopped giving me mail in mail box after I was gone for a month!!!! Very rude and unprofessional!!!
Worst usps costumer service and worst delivery rate, only in the South Bronx
Worst place ever nasty people and we get our mail late or they dont bring it at all!
Customer service Sucks! cant even ring your bell when you have a package
Very unprofessional peoples there so rude never help the people they not even deserve for 1 star
My delivery still hasnt come and they said 1 week and it been 2 weeks
Nasty employees, horrible delivery times & losing your packages
The worst I dont lk nothing about the office from employees to managers.they are lazy as hell.& rude.....
The best post office I ever went!.
Very pleasant and caring people. I love my community 💞
Never have no problem plus is around my area I dont have to go to far
Very nice service and never really let me down
Thats the worst post office Ive been to
Worst post office ever
They claim to leave a notice but they never do!
Worse USPS DELIVERY SERVICE
They dont care about your mail at all!!!!
No complaints great service!
Lines are long at times but staff is very friendly
Great post office ever +10
Bad bad bad service, wish they close that station..
They be stealing people packages
The lines move fast.
1 but not even i give 0 no good no good no good
Worst postal office ever
The worker are rude and lazy from manager to employees
Horrible customer service from management to staff do not come here!!!
Never delivery package
Closes way too early.
Horrible customer service!
Good
Horrible place
Meh. Just that.
Nice place,
Poor costumer service, people in the Windows are so unprofessional
Very bad service, they deserve zero starsThey send lazy delivery men to drop off our packages but the only thing they do is walk around with little notice that they have passed ...
Horrible service, packages that cannot enter the building as in my case, if they do not leave it where the neighbor in the office does not appear, a package of mine was left in another house, a package from the neighbor had access that time to my building and they are so unresponsible that they brought it up to my apartment on the 3rd, now Im going to look for a package and it doesnt appear, when they give me the number to call them, I call it rings and rings and then they pick it up and hang it up, because Please do something or else close it and all the packages that send it to the grand concourse are further away, but they are more efficient.
Good office, quiet.
Very bad service very bad
Serb really bad mal
Total reviews rating 1.6
180 Reviews for United States Postal Service 2023:
Review №1
2022-06-22The courier leaves a note for you to pick up thepackage instead of ringing bell and bringing it upor asking you to Come get it from him/ herdownstairs. Very inconveniencing. In my humbleopinion dont take the job if you dont want to do it.Having Stairs and no elevator shouldnt mean nodelivery. I shouldnt have to come to the postoffice every time I get a package with USPSwhether its big or small. When you literally comeinto my building to leave send note. Leave thepackage while you at it!
Review №2
2022-04-15This location needs NEW management so they can fire the staff (not all) . Soooooo two of the women there are very disrespectful and rude behind that window on April 7th. I witness one being rude to two different senior citizens and she saw that I witness her behavior so she calmed down real quick. Now for my situation with the woman next to her (🐷) was also rude and had the nerve to make ugly faces to me. She asked a question and I answered her that all my packages need to be stamped (she definitely didn’t hear me cause she was to busy chatting with the other rude one) then she spoke rude saying I didn’t ask you about your other packages. I asked about this one with a ugly tone in her voice. Calling customer service doesn’t give us a option for staff complaints. We have no way reporting your employees when needed and they also know this. I think that’s why they act this way at the HUB location. This definitely ain’t the first time
Review №3
2022-06-19The worst customer service. I was so excited when i started going againbecause they had switch staff and there was two young ladies very kind.then a couple of weeks later it change back to the rudeness and nasty attitude customers service specially one women she is so rude and nasty always gives hard time. I run a small business,went to dropp off a package and was told by this rude lady that i cant have a receipt, because the date was a day before im like but i got the order after 8pm,that dont make no sense to me.i rather walk to grand concourse and use self-service.
Review №4
2022-05-20Extremely unhelpful, rude, and defensive when I am trying to locate a lost package. I really dont enjoy being yelled at at 7AM.
Review №5
2022-06-02One of the worst post offices ! Nasty attitudes ! Definitely fits the “hood” stereotype of business. Things need to change !!!!
Review №6
2022-01-11This place is a joke! the only way to get rid of this place is to join each other as a community. If we get enough signatures and our borough president involved @vanessaLGibson, we can get this place shutdown for good! Feel free to reach out to me and lets get this place shutdown! Lets get well deserved citizens in well deserved positions. Thank you!
Review №7
2022-06-13They used to be horrible back in the day; they had a puertorican lady, as supervisor with a horrible attitude. Now, they go above and beyond and are actually helpful.
Review №8
2021-04-14Only problem I have with this post office is that the mail workers keep leaving packages at the wrong lockers. I had a neighbor nice enough to bring me my package that they left in her locker, nowhere near my floor either. Not everyone is nice enough to bring you back your package. They need to get it together. Also stop leaving packages on the floor in the hallway like nobody is going to steal it.
Review №9
2021-07-08Worst attention ever. They are not patient to explain things. It’s like they’re playing defensive all the time even when your tone is normal. My package was lost and they didn’t want to give me a number to call. After I insisted, the manager nicely gave me the number and was surprised that her coworker didn’t know that there was a number for lost package. They need to work in their communication skills
Review №10
2021-08-31The tracking info for my packages always say delivery attempted/ notice left but there is always someone home to receive packages and whoever is supposed to be doing the delivery does not knock the door (it is literally a first floor), ring the bell nor leaves a notice, very unprofessional and irritating.