Unleashed in Brooklyn
Site: https://stores.petco.com/ny/broo...
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:9AM–9PM
Unleashed in other cities:
Food is a bit pricy. But I love the stuff they have.
People are SUPER friendly and want to help. You can bring your animals inside. Workers always wear masks. Like any brick & mortar shop...sometimes the stock is exactly what you want, sometimes not...but its super convenient and a great local selection for cats & dogs.
This Petco store is really cool to visit.The staff is friendly and helpful.
We had an an exceptional training experience at Petco with Joe during Puppy level 1 classes. He truly goes above and beyond. You can tell that he truly cares about each dog he trains, and was great at teaching us new dog parents too. I know Louie learned a lot from him, but I did too. One of the unique parts about Joes training, which I loved (and I dont think I realized was so unique until recently), is that he focused only on positive training and rewarding the good behavior. I found myself constantly reminded about the way a dog might think about a situation.Joe was patient when answering all of my questions during the time we had together - and trust me, I had A LOT. The classes have helped us so much through our first 4 months together, and still to this day. Today Im so proud of my Louie - he truly is the best dog - so well trained, Im eternally grateful from what we learned from Joe. I would recommend the Puppy level 1 classes with Joe to any friends who need dog training!
Excellent staff here, incredibly nice and helpful.
So Ive only been to this location for Vetco services but its a short walk from the grand army plaza train stop. The employees are very courteous and helpful. The vet techs were amazing with my Macie. Would definitely recommend.
The customer service and information I received from Mark was exceptional and invaluable. I left with the knowledge and supplies I needed to take the best care is my 8 week old Aussie all while staying within budget. I am forever grateful and will definitely shop here from now on.
Team members we more then welling to walk you to the items youre looking for in the store.
Nice selection of supplies, food, treats for dogs. Store is always clean and neat. Looks like theyve stopped running Vetco during COVID, which was great before. Hoping it comes back soon, in a safe/social distant way.
Good place to get your pet needs and advice on behavior & training. People who work there know their stuff, were very helpful in trying to get my foster dogs proper harness. They also gave great advice on how to care for this specific breed and just really took their time. I had never been in the store before, so good first impression!
Super nice, always get the food I need, even if it’s not popular!
Great little Petco for your pet needs. Would recommend calling beforehand just to check they have what you need but they most likely will. Come here sometimes to buy special JustForDogs frozen food for my old lil pup. So far theyve always had it in stock when Ive came, especially when other Petcos ran out.
This Unleashed is well-stocked! It is larger than some others Ive been to in the city and has a few chairs set outside for a quick break. Store is very clean.
This was one of the best experiences I have had at Petco. Erika thank you for your extraordinary customer service. The doctor and the assistant to the doctor just amazing crew. Brooklyn 7th avenue👍
Great store and great selection. Easy to find location!. We also took our adopted 2.5 year old dachshund here for training. Training is held right inside in the front of the store. Our puppy did a great job learning and the instructors were great. Highly Recommended!
We had a great experience at Unleashed by Petco! Caitlyn was very helpful to us! She gave great advice. As well as, suggestions about discounts on cat food and litter. We only came in for litter. However, we ended up getting more of what we needed. She helped us even as the store was closing!
Had everything we needed. Still had a good variety of products despite the small size. Much cleaner than most pet stores. No live animals for sale, just kitten adoptions and the like from local agencies. Dont miss the the regular Petco at all! Easily accessible via public transport, so got a 40 lb litter bag home easily! So far, so good!
Staff is very friendly and selection is good for most things dog and cat. Prices are a little high but its worth getting the pals reward card (free) for those coupons and deals. Halloween costumes are so cute!
Not generally a fan of large chain pet stores, but this location is very clean, well stocked, and the staff is always friendly and helpful. They even host adoption events from time to time, which is how we got our sweet pup. Note: They are bagless (heck yeah!) so prepare to bring your own bag or purchase a cheap reusable tote from them.
HORRIBLE EXPERIENCE AT VETCO. after being checked in my children, pup and i walked over the VETCO inside of PETCO. KRISTI made eye contact, and offered no greeting other than Ill take Niko (our pup). We handed over the dog, and got him right back in under a minute, and were dismissed with a checkout slip. I asked about the complimentary nail clipping included with vital care, only to be met with a blank stare and rudeness from KRISTI the vet assistant. We dont do that here, You would need to take him to a Vetco that does that. When I commented on how bothered she seemed by my question, which may have been obvious to her but unknown to me as a new puppy parent and customer, she excused herself stating, I had a long day. No apology, just justification. The Attending Veterinarian, Dr. James Melendez was equally rude and dismissive. Not one bit of information was given during my visit. No care directions for my pup, No next steps, no invitation for questions... just a slip to checkout, blank stares and nastiness. The service received today is definitely noted as the worst service in any industry that Ive received to date. Vetco is advertised as an inexpensive alternative to a traditional Veterinarian office, and the service received matched that. Non-service minded express Vets who lack passion or enjoyment in what they do. That was more than apparent today. When I complained with the gentleman who checked me in he shared that Vetco and Petco are separate and you never know what youre going to get with the team scheduled. He implied that sometimes they are good and sometimes they are not. I left enraged, confused, dissatisfied and with unanswered questions. The worst part is the doctor left me negative feedback in the notes on my pets record, saying that I was verbally abusive, which is untrue, and noted my puppy was matted. I’ve had my puppy over two months and he’s not been able to go to the groomers as we wait for his shots. If the doctor would’ve cared enough to understand, or engage in conversation about his care, he would have known that, rather than being passive-aggressive on medical records. Truly disappointing for a new puppy parent and a new customer and patient of Petco and Vetco.
I really like this place, despite the prices. The staff is always helpful and friendly, and they have a really good selection. We love the self-serve kitty litter. Just keep a couple of the containers you get your litter in, walk up to the bulk litter, scoop it into your containers, and pay way less than you normally would, while keeping a heck of a lot of places out of the waste stream!!
Very stocked with a lot of things 👍🏾
Convent location and helpful employees. I was in there for 10 minutes and had three employees ask if they could help me find something. I almost thought they were messing with me by the end of my trip. Decent selection of dog food, leashes, and collars. Futuristic technology exists here allowing you to make dog tags really quickly!
Very friendly and knowledgeable staff. Great selection of products. The complementary dog treats in bowls on tables outside is a nice touch... Im not usually a big fan of chain stores but this has become my go to place in a neighborhood saturated with pet stores...
I have been ordering Boomerang Pet ID tags for years. I love the stainless steel notched collar tags as they are great with Martingale dog collars. Fast service and great quality!
They have some great food selections here and the staff is always really friendly. We just moved out here from Indianapolis, so the city has been very stressful for my dog. He improved enough in his training that I put him to work, put a backpack on him, and bought some cat food. This store has gone bagless (which I love), so my dog carried the food back to our apartment. He LOVED the attention he got at the store and the positive experience was a huge help to his continued progress! Of course, he received payment for his hard work with a braided bullystick.
Lena is absolutely amazing! She helped me and assisted me with all my needs. She picked the perfect Greenies for my little pooch. She was so attentive & patient with unlike another employee that had a disgusting attitude! Thank you again LENA! I’m bringing you lunch!!!
Excellent customer service. Although their selection is slightly limited compared to larger petco stores, I was able to find everything I needed
They did a campaign against artificial ingredients in pet food, which is a great idea. However, the brand with natural ingredients I got recommended did not work at all for my cat. He either refused to eat it and when he did, he got diarrhea or constipation, which has never happened before with other cat food brand (and I tried at least 8 different brands). Im not a vet and I dont know what exactly was wrong with that cat food, but I wish they could test their products before promoting them to this degree. How about less campaigns ABOUT good conscience and more ACTUAL good conscience?
This store is amazing, its the UnPetco, nothing like you come to expect from the usual shyt show Petcos(92 & Bway 4 example)
The staff (Aaron and Stella?) let me in past the 7 pm closing time and were so courteous and kind. Absolute rockstars. I’ve only ever met disgruntled employees near closing time and these two were smiling and happy to help!
During this crazy time tensions are high and Im want to be outside and around people as minimal as possible. I am very dissatisfied and disappointed that I had to wait 20 minutes on a line for general shopping to pickup an online order. I ordered online be in and out to have minimal contact with the public and Im forced to wait on a line for people who are going to shop. Why should I wait for the 10 people ahead of me to shop when the order is already paid for and placed and ready to be picked up. HEADS UP... IF YOU ORDER ONLINE YOU MAY STILL HAVE TO WAIT. SMH.
Our 10 year-old dachshund had been having consistent diarrhea even after we brought him to the vet (and the vet had said that I might want to change up his food), when my boyfriend suggested that I talk to the experts at Unleashed. I took his advice and went in one day recently and explained everything that was happening to the amazingly knowledgeable Lukas. Lukas was incredible—he really listened to me and took the time to explain what he thought might be happening and why, and he gave me spot-on advice and directed me to the products that he thought would be the best to quell my dog’s diarrhea. After literally one day of following Lukas’s advice, my dog’s diarrhea stopped and he was acting like a different, much happier dog. It was amazing. Thank you so much to Lukas and the other great, attentive employees at Unleashed. Great people, great place.
Always Love to Visit the staff always super helpful & patient! Dog parents are friendly, then the pet clothing 🤩😍lots of great & stylish options 🐶🐕🦺
This location thou is the wrost for parking has the best staff. They are always available for questions and are very friendly.
Its big, but it doesnt really have much stuff in it
General good with nice and helpful staff.Downside is specific to the Petco company, which has a horrible customer loyalty system. Even when one has provided their phome number at checkout, you need to have the app and to take advantage of Palrewards.
It’s a great store, used to love it. recently they’ve adopted a bag free policy and if you happend to not have a bag with you, you gotta buy an over priced tote bag, or you try to juggle all the cans while walking home. The idea of reducing plastic waste is great, no doubt - but could you please be considerate for the customers who don’t know your policy? At least putting up a sign at the front door so that they could come back when they have a bag? Or at least tell someone who doesn’t have a bag BEFORE checking out? I find it a pity that they make so much effort in those campagnes to make the brand look great, but then they put so little effort in customer service.
I cant believe what just happened. Passed by the store and wanted to grab some food for my pup. I usually have a tote bag with me and I would tell the cashier not to give me extra plastic bags. But today I didnt have a bag. When I was checking out, I noticed a tiny sign at the cashiers that they are plastic bag free and instead I could buy an over priced, poorly designed tote bag. So I said I didnt want to buy a bag that I will probably never use again. She said shell find me something so I made the payment. Then she couldnt find me something to put all the cans in, and she turned to the stores manager for help. He came to me with a judgmental look on his face, gave me a lecture about their stores policy, that theyve been plastic bag free since A MONTH and that hell give me a garbage bag and this shall NEVER happen again. I stood there, totally overwhelmed by the sudden and blunt critics, cautiously asked: Do you.. prefer that I dont buy anything? I could return those and come back when I HAVE a bag. He said: Ill give you a garbage bag this time but itll be the last time that this EVER happens. You made your point, dude. Your mission is to punish all the evil people out there who dont bring a tote bag when they go shopping and they shall think hard about it at home, and return civilized and good. Oh no I feel so ashamed that I dare never come back here again. God forgive me.
Great customer service and friendly store associates
My wife and I are frequent shoppers here at Petco Unleashed and all the employees are great except for one. We had a horrible experience today. We came in because we are switching our cats food and we needed a little assistance. We asked the associate “ Ife “ for assistance and as We approached her she gave us dirty looks as if she didn’t want to assist us. My wife then started asking many questions in reference to different cat foods and which would be the best fit for our cat, and she had such a nasty attitude. She bent over and her whole behind was out, and then after being rude to us. I asked for a manager she told me a manager was on break and then sucked her teeth and strutted away. My wife and I will be calling & speaking to a manager because this was unacceptable.
This store is a neighborhood staple! The store is clean and spacious, and they carry practically everything my pupper could dream. Their selection of toys is so adorable; I cant help but leave with a new one for my doggo whenever we swing by. Sometimes trainings are taking place while were visiting, and Ill learn a helpful training trick while Im in line to check out! The best thing about this place, though, is the people who work there. They are true animal lovers who delight in giving your dog pets and treats.
I had an excellent experience at this location. The staff was extremely helpful and knowledgeable. There was no pressure or awkward judging(people of color). I would definitely return to this store.
Friendly staff and large selection of food, treats, and toys at this unleashed location. They offer puppy/dog training on site and vetco every other Saturday. They also offer free puppy play time on the weekend at 1pm.
I love this pecto. I travel with my dog to this one she loves it their. The workers are so nice.
Unleashed is a decent pet store but limited. It is quite odd some of the things that the main Petco stores carry that Unleashed does not, such as the Happy Hips dog treats. For what they carry theyre fine. Park Slope needs a full range pet store now that Petland has closed.
Very knowledgeable and helpful staff. This is the first time in over 25yrs since we had a dog. New parenthood and the staff made it painless (w/lots of coupons & other membership discounts).Well be back!
Good store for pet owners. The person I needed to get help from was busy other customers, so waited like 10 minutes, but once he was free, got all the help I needed. Unleashed is my new to go pet store.
Ok so. Ive come to this store even though I have 4 other petco that are closer. Bec this is the BEST petco they are very professional and very nice. Now about an experience I recently had. My dog got bitten by another dog while I was paying. the employees Where very nice and where helping me a lot I ended needing to go to the vet the other owner had disappeared. But I called up the store the next day and the manager got it all worked out that they will take care of it A few days later I came back to talk to the manager about something and everyone was coming over and giving slot of love to my dog. And he really needed it. At the end petco took care of my vet and my dog is doing much better. Unleashed by petco this place has the most warm and awesome staff. And awesome dog training (I went to a few petco for training this one has the best trainers)
Amazing place to find amazing deals for pet food and helpful staff I recommend a five stars
This pet store has the friendliest staff and offer free treats for your furry friends around the store as well as the outdoor seating space which offers respite from Brooklyns hustle and bustle. On weekends, be sure to come by for some free gourmet coffee from Cafe Regular Du Nord.
Great service+ love ❤️
My pup loves this location. The employees are very helpful, knowledgeable,and enthusiastic about their jobs. The selection is terrific. The location is super convenient.
Always have something on promo or sale.Very very helpful staff.Great selection of food and other items.Create name tags in-storeHave your dog trained
The staff here are really great with my two dogs (a beagle and a pug) and are knowledgeable about the products they are selling. They also have a great selection of treats and toys for my dogs.
My dog will not let me pass by this store now that he knows hes welcome inside. The staff here CLEARLY loves dogs. 💕 Great selection too.
Best pet store Ive been to in a long time. They truly care. I want to say a big thanks to Conner and Manny for their help.
Excellent customer service
Great place, staff are very wise of what they have and friendly. Prices are great also
They ran out of large bags AND straps for the big bags of dog food. Its NYC.... not everyone has a car. Now, I have to walk around with a 25 lbs bag of dog food with NO handle.
Their rewards program is annoying. Points or coupons should automatically go onto your account, customer should not have to upload rewards in order to receive.
Love the staff they know.me.by name and always about my dog. And they know her name as well.
Great shopping experience. Friendly customer service
Walked in & saw the cutest German Sheppard! Also got some stuff that I really needed, i love it there!
Its Umis Favorite place... she has Food, Treats and toys yay
Very cute store. Customer service was great. Neighborhood was beautiful!
I really love this store, always clean. Super helpful. Many choices and always willing to help.
Always deal with friendly and knowledgeable staff. Not really into big chain stores but Petco has done this one right.
The staff is nice and the store is easy to navigate. They have a great selection of pet food. They also offer the Vetco Clinic here.
Super friendly staffGreat variety and fair price
Great store, just wished they had more options but they do have limited space so oh well.
They took really good care of my pet n it wasnt even expensive😁
Easy to order, reasonable price, quick delivery, accurate product. All good
Came here to pick up a kitty litter scoop and some other cat stuff. There seemed to be less selection for cats (than dogs) but I found everything I needed anyway.
Unleashed stores are great. People who work at are nice people and they have what you probably need. Try them.
I feel like pet stores now mostly cater to dogs. This store is no exception. The selection of food, etc for cats is very small.
Totally incompetent. Policies in store directly contradict what their website states. Completely waisted my time. Will never be back.
Couldn’t find leash for my kitten. 0 stars.
Great training program and selections of stuff. They also periodically do adoption events if youre trying to find a new friend.
Really like this location and the worker are very helpful and informative.
This place is a one stop shop. They will pitch their pet training classes every time youre there but besides that no complaints
Local and OK, could buy cheaper on Amazon but rather keep the money local
Clearly the best place in Brooklyn where Dogs are welcome and staff give out treats by the handful (according to my Wheaten Terrier, Mimi).
Go here pretty frequently with my dog and we absolutely love it! Great service and reasonable prices.
This store is neatly stacked with lots of varieties compared with other pet stores and the discounts is not bad either.
Employees are extremely friendly and helpful. Great customer service for sure.
Bought some fun new things for my fun fur tabby.... Including treats.
Yeah this is a very nice clean little Petco shop the only problem is prices there are kind of steep because of the neighborhood it is I think its Park Slope
Wonderful customer service
Always a pleasure when I visit this store. Everything is in easy to find order & the staff are always pleasant. 👍
Great staff, good selection, great deals. There is a fridge for fresh healthy pet food. Great adoption events.
Amazingly organized and clean. Very friendly staff
People kind and very helpful, they have table and chairs outside the store with treats.
I booked an appointment for mySister and my sister took the pupAnd provided good service.
The employees were very helpful.. Store was well organized.. Fast service at check out..
Friendly and helpful staff. Great variety of food and accessories for dogs and cats. Convenient VETCO clinic.
Friendly customer service has a wide range of things & the employees are willing to help you with everything you seem to ask for
A very organized store, very good customer service
Very big and clean with large selection of items and they offer dog training classes
They had everything my pet needed and staff was great
Great shopping there for my doggie. I go in for one thing and end up leaving with more stuff lol
Good products and there is always someone with good experience to assist you. Puppy playtime is great and free
My experience is always good at unleashed the staff is always very helpful and pleasant.
Friendly staff, they definitely love pets and are incredibly helpful
Amazing staff that are super helpful when it comes to figuring out what to get for your pets.
The pet store was good, the people where very Service
Excellent place to work and shop for all your pet needs.
They have vetco here and my dog got her shots and blood work everything is okay
Very helpful and great customer service! Would recommend!
Great! Customer Service at this location, but parking can be a challenge. But its worth the wait.
Staff friendly and helpful
I love Unleashed! They have vegan dog food and a wide selection of healthier natural dog food alternatives
Love this place! The staff is very helpful and they know their stuff.
The employees was very helpful.
Decent customer service but nice variety of exotic snakes. Pretty cool
Workers are very polite and helpful
A great looking place to visit for all your pet needs.
Love being able to benefit from pals rewards. Friendly staff and great coupons available.
Better selection than regular Petco nice employee Sabrina
First time there but the staff is helpful and the place is clean 👍.
Great place to work and shop for all your pet needs.
This is our 4 tag and we love them... thank you!!
Everyone was friendly and asked if we needed help. Got a free cat toy!
Great I go all the time very polite and very helpful staff
They always have what I need, and the prices are the same as the Petco in Union Square. There are some more boutique items though.
Nice local Petco with great helpful staff. Or cat is loving it and thats what ultimately matters.
Solid selection and friendly, helpful staff.
Staff is always helpful and I’ve never left without what I came for... on that note I just UNLEASHED 5 stars
Staff is always super nice and helpful, great selection
Its small but has all of your essential needs for your pet!
My doggies best friend. Should be yours too. Helpful, knowledgeable staff to assist.
Just started my Dog on food for dogs. Staff here are amazing.
Nice clean brightly lit store. Helpful staff.
Friendly staff, always have what I need. And I love the semi-resident pigeons!
Staff was helpful, place is clean and opened
Found everything i needed.. the staff is always sweet to the furry customers and helpful
Nice, clean, has what the bigger Petco has.
The staff is always attentive and the hours are good for people with hectic schedules.
Always has the litter I need. Good pals deals, and great employees.
Great staff. Good prices. Friendly environment
Staff is always welcoming and caring about your pet(s)
Great products and nice helpful staff!.
Great selection and impeccable customer service.
Very nice. The staff is very courteous and helpful.
I love there customer service. Everybody there is nice!!
It was great n the workers are very helpful and friendly
Nice, but small selection and super high prices.
This store has above and beyond customer service. Very clean, too!
Friendly staff - theyre always ready to help.
We like Petco. Convenient and they match prices
Amazing place with super friendly staff and trainers.
Friendly staff but they didnt carry the catnip I was looking for.
Jason and the staff are so helpful and caring!
Free treats for the pets and everyone is very attentive
Staff is always so friendly and helpful!
Great place. Very helpful staff.
Clean, organized and bright store, helpful staff.
Litter box not on the shelf, wouldve been nice to check if anymore were in the back.
Lots of great help and friendly staff.
Friendly service and great for cats/dogd
Even here in busy Brooklyn, the staff actually remembers us by name
Everyone was extremely nice and helpful
Great staff but prices here are a rip off
Remodeled and smells great, Im normal.
Great pet store, great service!
The store is great and the staff is awesome
Clean. Well stocked. Great service.
Good supply of wood friendly staff
They have all what your pets needs
Service was great the representative was knowledgeable and helpful
Good service, convenient location
Nice people and a lot of natural brands ❤❤
Did not have what I saw on line in stock at the store!
Staff members are awesome always willing to assist.
Staff are, lets say, very presumptuous of certain patrons.
Prompt delivery of exactly what I ordered.
Its like Petco, but for hipsters. Im all aboard
Clean and usually fully stocked
Good customer service.
Great shop n staff
Friendly staff with beautiful smile.
It was very nice and friendly atmosphere
Excellent place to shop
They have a wide variety of pet food
Great people, really friendly and helpful
The entire staff is awesome!
Its basically a mini Petco! Whats not to love?
No bags to carry items purchased.
Great place lots of selection
Total reviews rating 4.5
199 Reviews for Unleashed 2023:
Review №1
2022-01-31The place was decently stocked but a friend of mine bought a bag of dog food because they were close by and was going to swing by my place anyway so it seemed convenient and good timing. Turns out the bag of dog food was over 6 months expired. I finally got to the place to exchange it and that was simple enough. Nothing about the awful and potentially harmful mistake of having sold over 6 months passed expiration date dog food. Would have been nice to have been appreciative of my understanding and not being extra dramatic about it. This photo was Jan 24,2022.
Review №2
2022-06-28Wonderful pet supply store! They have a fantastic and wide selection for a good price, are always well stocked and very clean and the staff are all friendly and helpful. Love shopping here.
Review №3
2018-01-15This is a pet supply store and not a pet shop therefore no pets so they have enough space in the small building to stock up on almost every item that your pet could possibly need. The service is good and the people are very polite. They have a very good knowledge of the products that they sell. When my cat was sick and had trouble eating they recommend a diet supplement that made it possible for my cat to eat without throwing up. Overall a great shopping experience.
Review №4
2022-01-17Really enjoyed our experience in the puppy training classes with Joe. He did an awesome job of explaining certain concepts to me and my wife in multiple ways so we good both understand.We can hardly walk past the pet store without our dog wanting to say hello to Joe. Were starting to feel jealous!
Review №5
2022-02-28Usually has everything I need but brands and products seem to vary over time which can be hard on picky pets. Always friendly staff, and good selection of healthy pet products.
Review №6
2020-10-13I just left this location and could not be happier! I needed help picking out a rain jacket for my puppy and she wasn’t sitting and sniffing all over. One of the sales associates (I didn’t get his name) stood there with me and gave my pup a treat while we tried some on. Thanks so much for your help!
Review №7
2021-10-10At this location the staff are friendly and dont mind answering questions about items in the store or packages offered. What one doesnt know they will find someone that can assist you in the department or area youre question is about. Its clean inside and they do require everyone to wear a mask . The technicians that handle your pets are great. Theyre friendly and patient with the animals. Ive been here 4 times so far and each time it was a pleasure shopping or having my fur baby tended to.
Review №8
2021-08-11My visit here was great. The staff were all friendly and helpful in assisting me in getting the items I needed for my dog. The store is clean and everything is neatly stocked and in order making it easy to find things and follow directions giving to locate specific items.
Review №9
2021-12-13The store was a little more limited in its selection than my other Petco shopping experiences but still can have its convenience if you live in the area
Review №10
2021-04-09We visit here often for treats & a quick whatever store is mostly clean & stocked cant beat it except the prices sometimes are not as friendly as the online prices