UPS Customer Center in Gloversville

Review №1

2021-09-27

Had a package held as they dont generally do General Delivery to a post office (which we didnt know.) Spoke with Vince, not only solved the issue but solved some future issues. Complete satisfaction -- not with UPS customer service at the corporate level (which is hard to rate since it doesnt exist) -- once I talked with the local people they were great.

Review №2

2021-09-05

This place is run by the laziest excuses of workers I’ve ever seen. I have a time sensitive package that was already late jumping from UPS location to location by 2 whole days and so when I saw that my package had arrived at the UPS facility here at 12am I was excited to know my package would come the next day at some point. However idk if the workers chose to give themselves a relaxation day or were to high to remember but they literally forgot to load my package on the truck and provided no update to status of my package and the entire next day I sat waiting for it and it never arrived. After talking to support I’m told due to Sundays being another day off for everyone and Labor Day being Monday that I now get the joy of waiting another 3 plus days to get my package that was already 2 days late. Make that a grand total of 5+ days late for my package that was already running late from shipping. UPS and this locations specifically are pathetic

Review №3

2021-04-30

I payed for overnight shipping for a live animal from California on 4/28 at 11 am and it was supposed to arrive on 4/29 by 7:00 pm. it was at Gloversville center from 8:36 am on the 29th so it had been already a full day that the animal was in the package. we own a separate property that is a family business and it is where we get all of our packages shipped to so i went to the building to wait for the driver (at 8:40 pm since i figured the driver would have updated their location when they were close/in my town or at my location). i waited until 9:30 pm and i called the costumer service center, where a man told me the driver had arrived, couldn’t deliver the package for an unknown reason, and left with the live animal. i expressed my concern to the rep when he told me that i would now have to wait 2-3 days for my package to arrive. since i told him it was a live animal, he told me someone would call me the next day to speak to me about whether i should drive to the Gloversville center the next day ( which is 47 minutes away) or wait for the driver to come the next day. I also changed my address to my physical address,which is literally right next to the building but i figured since it’s a residential and not a business, they would not get confused.on 4/30, the center called me at 8:30 am, Nancy, and she was very helpful when i mentioned my concern for the live animal, it being 36 hours already and she totally understood. she told me she would call me at 10:00 am with an update on when the driver would be arriving at my location with the package and said they could offer that i drive to them and pick her up directly. since the customer support center and gloversville center call you with “no caller id”, i didn’t know how to get a hold of her if i needed to.at 10:30 am, i called the customer support center and spoke to a random rep named Jane, who told me she couldn’t contact the Gloversville center to reach Nancy, but she told me when the package was arriving at my location (11-12 am). thanks to the reviews and comments on here, i found the number for the gloversville center and Nancy picked up and told me she didn’t call me because my driver was not updating her location and so she had to text her directly and find out when she would be arriving, which was 11-12 am. the woman apologized and said i could call with anything else.i waited at the end of my driveway from 11:20 to 12:00 am for this driver and she arrived at 12:00 am with the live animal. i don’t understand y they didn’t see the urgency of the delivery because the box said “LIVE” on it... she also blamed the dark for her confusion and told me i gave her the wrong address when i clearly didn’t, i changed it because of her own incompetence. i made sure to ask her name and it is Emily. i took my animal inside and it looked like it was running out of oxygen with her mouth wide open and she looked scared... she is a lizard so she was literally freezing and shaking. her not updating her location or reading the box was a huge error. thankfully she is ok.overall, costumer service was great, delivery service was completely awful.

Review №4

2022-01-04

Thank you to our great delivery driver Scott, you were a true professional best wishes in retirement you will be truly missed

Review №5

2016-06-07

I had a package that was supposed to be delivered to my apartment, but because there is no safe place to leave it, it was brought back to the facility. I went to pick up the package later that evening with the door tag and was told the truck had not arrived back at the location, but should be back by 7:00pm. Now, the hours listed are something like 3:00pm-6:00pm, so I was shocked when the guy told me I could simply go back around 7:00 and it would be waiting for me on the counter.I went back about an hour later, almost 7:00pm, and sure enough, there was my package waiting for me right up front. I waited about five minutes while they helped someone else load a large box into their vehicle and was then out the door.Very happy with this UPS location!

Review №6

2019-07-08

Could not deliver package because sending UPS center mispelled the address. BUT. the address was very clearly written on the package. spent hours with UPS to get the packsge 3 days late.next week. they still have problem deluvering a package.. not too smart. this was overnighted because it was urgent. went out for delivery. i checked when it had not com . and i see it says it is undeliverable. odd since the same company sent a package to same address last week.lisa at UPS was not competent enough to admit they messed up first time. can not wait to hear their excuse this time.

Review №7

2020-01-08

UPS shows up at my house , destroys my driveway after getting stuck, the supervisor (Gloversville) calls asks what happens , I send him pics, never calls me back, a neighbor has this same guy on camera throwing packages on porches.Nothing happens to him , if you can avoid using them dont use them...

Review №8

2019-01-12

Driver left an overnight envelope on the ramp in front of the door to my porch during extremely windy conditions instead of just opening the door to my porch and throwing it inside. Fortunately I was at home and heard his truck outside. The package contained a contract from an Investment Company that included very sensitive information. Very lazy service from a Teamster who makes very good money.

Review №9

2016-09-02

A little unnerved that theres no direct number to call, and when they call me, they block their number. I was supposed to get a call back right away, and it was nearly an hour ago. I have no reprieve here, except to call the main number and have them send a message to the office to call me - and they always say within the hour.Overnighted package was sent to wrong address, but driver never left a note, so I had no way to go get the thing. Tried to get it rerouted for today, or meet the driver - still waiting... If they try to deliver to that other address, it will be Monday before I get it. Crazy.

Review №10

2018-12-21

If I could leave 0 stars I would . Last 3 packages were left on the side of the road behind the mailbox. All were Christmas presents. I will be going out of my way to never use UPS again , as this hub clearly cant be bothered to do their job