US Social Security Administration in Buffalo
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Buffalo, Erie County, New York, US
Site: https://www.socialsecurity.gov/
- Monday:9AM–4PM
- Tuesday:9AM–4PM
- Wednesday:9AM–4PM
- Thursday:9AM–4PM
- Friday:9AM–4PM
- Saturday:Closed
- Sunday:Closed
US Social Security Administration in other cities:
The phone has literally been ringing this entire time and this is my second time trying to get ahold of someone today for an already approved over a month ago application that there has been no money disbursed to me yet for…..applied Nov 2020
Building is now on main street on the corner of main & w huron. didn’t wait that long and person that attended me was super nice and fast.
I hate that they are not open on holidays like I need to fix things . Just terrible . I understand big holidays like Christmas new years but 4th of July , Martin Luther king is uneccessary
How am I able to get an appointment when the line is constantly dropped off?? This is ridiculous
I called at about 9:03am phone rang for several minutes, voice message came on stating all reps are currently busy and asked that I call back later. I called back at 11:28am again phone rang for several minutes only to be disconnected …🦂
I called the office several times just to ask a simple question and it kept hanging up on me. Finally after the fifth time, the call went through and the phone rang for 45 minutes and no one picked up. Worst service ever. Why is there even a phone number to call if no one will answer or pick up?
Wait times are horrible and you wait 40 min for them to hang up on you ! also getting a appointment is non existent which is nuts ive been trying to get help getting set up with Part B for 5 months still nothing
The worst experience when you talk with the representative on the phone. The lady was the rudest and evilness.
Wish i could give no stars, was approved for full benifits in july 2021, it is now sept and SSA still will not release my back pay. I have contacted this office any times and they are rude and talk to you in this tone like How dare you question us. Meanwhile i have become homeless and lost everything because they will not release my 2 years worth of back pay
I have been trying to reach the office for a week now. The call wont connect and no other way to reach them.
Had to go down to the Exchange Street office three times in the last month, and each time (once in the middle of the work day and twice near the end) the place was nearly empty, with virtually no wait time. The staff was courteous and friendly, and seemed eager to bend over backwards to be helpful.God knows what kind of pressure the current federal government (in its eagerness to destroy the safety net and make it as hard as possible for people in need to make use of it) is imposing on the actual folks in the trenches--the ones who do the work, as opposed to the bureaucrats--but my experience of the front-line troops is that they remain committed to giving good service. Bravo!!
Whats the point of putting numbers online when they don’t answer the call!
I applied for myself and my two children to get our social security cards in September. I have received mine but still to this very day have yet to receive my childrens cards. One of which belongs to my sixteen years old son who is trying to get a job. He has recently received a job opportunity but due youre neglect of people who do show up to work at your office not doing their job my son is going to loose out on his opportunity. I will be calling to make an appointment to come to the office because I will not be doing the same paper work and sending documents again when I should have had my cards for my children over two months ago.
I recently was married and went to the Buffalo office to change my name on my social security card. I arrived 40 minutes before opening time and was able to get a parking spot easily. There were already 20 to 30 people in front of me in line. When they opened I got in to get a number easily. I only waited 5 minutes for my number to be called and was at the window for only 5 minutes. I had all of my documents with me and filled out correctly. I thought this was a painless trip until I received my new card in the mail... The state worker that processed my name change misspelled my name! Now, I hopefully do not need to make the 45 minute drive back to the office to wait in line to get in for up to 50 minutes for their mistake.
I call around 10 AM a couple of times. They take the phone and no one talk in the other side.Services in the goverments are poor now and the excuse is the Pandemia.Through the phone both sides are protected. Will be a good idea to add voice chats and visual.
Really hanging up on people asking like they can’t hear you. So freaking lazy they need to be fired. Why are they allowed to hang up on people and not do they’re freaking job
Very rude staff; today I visited here and met an agent under token# A105. Agent provided wrong information. I asked her to update my information as I became a US citizen few months back and showed my passport, however she insisted I bring citizenship certificate and passport is not acceptable as a proof, whereas per SS website either doc is acceptable. I will strongly recommend that trained staff should be deputed to save public time and providing accurate information.
I was on hold for a long time and then a lady picked up and asked me how can she helped me with a rude tone, I told her that I need to schedule an appointment then she just hung up. Just wow!
You will have good days here get important paper work done with an easy flow. Then sometimes you go to this place and get a already came to work anger female worker and she makes the process so difficult that you want to say if you dont like your job then quite . Always be prepare and have your patience set on over drive youll need it. ButIf you have a appointment it makes it better.
Came on a Tuesday around 10am. Not bad. I am from Metro NYC and believe me it gets hectic but this office is ok. There is parking and I waited for 30 minutes with my infant to see someone at the front window. Now if you have an appointment or need to see a worker (not the ones at the window) you need to be one of the first ones on line when they open. They tell you to come for your appt but if you arent one of the first in line you will be waiting for hours and may not even see anyone. They dont tell you but they have a cut off on how many people they can see regarding appts. This depends on how many staff they have available and how long it will take for the staff to handle the needs of the appointee. If staff gets done fast with appt cases they can bring in someone who just needs to see someone in the back. But if they dont you will wait a long time. I found this info out back in Brooklyn and it rings true in each SSA office.
Posting under a pseudonym for security. I was required to mail my marriage certificate- the actual certificate that costs $40 to replace if something happens to it- to update my name after marriage. I paid for a big envelope to send it to them without folding it. They sent it back to me FOLDED in a regular envelope. Seriously? How cheap and inconsiderate are you people? You couldnt use a bigger envelope to protect somebodys precious document? I would fight them to pay for a replacement but its the government, they wont care.
Some of the Worst representatives on earth!! When calling them they will lie and give u false information then when you call back claim that they never talk 2 you. I let them know i recorded the whole conversations. All i get is more lies. Go so far as telling me there is no supervisor to help then they hang up. New staff needed immediately. Now i have to get a lawyer.
I found the person who answered my call, helpful, courteous, and above all kind. She answered all my questions and gave me additional information. And as of today, my problem has been resolved to complete satisfaction.
Dont waste your time calling, phone system is broken.Edit: not even the right address, I tried to mail something and it bounced.
Called to odtain a copy of my social security card. The operater was no help what so ever. Didnt seem like they were willing to even help me or answer any questions. Then after giving me a small amount of information they just hung up the phone. Not professional at all!
How do you make an appoint for the building to go inside?
Probably the most disgusting, filthy office Ive ever been in. The smell in there is revolting and its in a state of disrepair. Cant comment on the staff because we ended up having to leave before we got called up, but the system is weird, the employees are behind solid glass and speak to you over a mic/speaker so everyone in the entire disgusting room hears your business. You would think this government office is in some third world country by the looks and smell of it.
Good luck even getting ahold of them by phone because every time you call, theyre busy and it automatically hangs up.
They have the worst customer service especially the lady at the front desk. I called like 10 times to pick up an appointment, but I wasnt able to do so??????
THE WORST CUSTOMER SERVICE!They keep hanging up on me after waiting nearly an hour and do not help with anything whatsoever!
Its a horrible place . I had to go there with my 70 years old sick mother for her Medicare application.. On window stuff said they are very busy and will call us or send us the appointment date for interview. But its almost 3 weeks no letter and no phone calls yet.
How you supposed to make an appointment if no one answers the phone
I don’t even wanna give them 1 star. They just hang up on yuh without listening the whole thing. So rude and disrespectful employee..
The security guard yelled HEY BLONDIE at me and berated me loudly in front of everyone for no reason. I wasnt causing any problems, I was just waiting there with my sleeping infant trying to get her card replaced. The woman at the window talked down to me because I didnt have health insurance yet (I had JUST gotten out of the Army that week and was in the process of finding new civilian coverage)Absolutely miserable place. I had just moved to Buffalo and this was not a warm welcome to the city.
Thru all the offices ive seen ovwr the years this one has a supwr friendly staff and miss reed is amazing and helpfull. Bwen 3 times didnf wait to long
They are just hanging the phone without even connecting to an agent
Take prior appointment, complete your paper work correctly, choose the right appointment token from machine. Then your visit will easy and quick.
You would think you will get some basic respect. The representative gives you bad attitude! The woman at the window talks you down. I do NOT want to go there anymore unless I really HAVE to.
Can’t contact to get a replacement SS-1099 for 2016 that I never received and just started to do my taxes and I am going to estimate on the high side.
Started off rocky with agent rob , blue eyes, short blond fuzzy hair, due to sour attitude upon approach but overall a decent experience, fixed my problem in a timely manner.
You should be able fill out forms online. instead of downloading the form, then printing, then filling out, then mailing it then waiting weeks. Just waste of time.
Guard always help me get the ticket, because I dont know how to use that machine. But you have to wait a long time due to so many ppl everyday.
They never answer the phone
Everyone from the security to the desk staff was very nice!Making jokes and smiling definelty makes this experiance on a Monday morning way better!
Always compassionate and caring people who work here. Always polite and helpful.
It is closed, even when they said they are open, then i called and all the agent were busy even when they were closed hahahah.
It’s not even at this location anymore. Came all the way here to find that out
No One Pick Up the Phone!!!!!
Ive been trying to call this place for 2 days cant get thru to them need better phone system
My 4 times there I havent had to edit long and get what business I need I handled done.
The attitude of the representative was terrible;I was applying SSN but I felt I was checking in to jail.
The lady on the phone was super rude
Every time I been there for anything theyHelping
They do their best-considering amount of People
Awful service, automated system is horrible to use and get threw.
When a mistake was made on their part, it was quickly resolved.
Average gov office. They do their government work.
No one is answering the phone
Wait time is unexceptional 🙄
Get there early
Helpful guard and clerk
Friendly associates
CD
No parking !!!
Total reviews rating 2.6
74 Reviews for US Social Security Administration 2023:
Review №1
2022-03-313/31/22 - Update - Finally got through to a phone officer who was very nice/pleasant. Got me in one week from today. Just happy to finally have an appointment.3/24/22 - Update - I went to the office (without an appointment) and got rudely turned away. Three other people were also there who got turned away. All the security guard told us was if you are not on the list, you cannot come in. When we inquired about no one answering the phone line, all I was told was keep trying. Unbelievable how garbage our basic government services are. Word on the street is open walk-ins will be welcome from April onwards so keep an eye out on the SSA website.No one answers the phone to make an appointment. Our son was born abroad and still does not have a SSN because of the appointment only policy. This is driving my tax return through the roof as I am not able to add him as a dependent on my return without a SSN.
Review №2
2022-05-31I get it that the print the great resignation and their short on staff. Then invest your money in a hackathon and get some high schoolers to build your website where you can at least schedule your own appointments.This is beyond pitiful
Review №3
2022-06-07So they give people 926 to live off of monthly while landlords are charging 1200 a monthly1200- 926_____-274 short to pay their rent with out functioning heatNow we the people still gotta pay for the following-60 for the phone Bill-250 in gas budget plan.since landlords dont insulate apt if they do your in the 2+grand a mo rent as being warm in a code blue nowdays apperently a luxury-50-100 in electricThen ya gotta buy stove fridge chair apt bare basicsPlus childsupport for the stupid department gets their title 4 /IV @44cent per dollar taken75 a month in a buspass to go to apptsA hundred + per week or 400+ a mo in foodPeople on social security admentration benifets are the regentrafied by all anglesPeople need atleast 2000 a mo in order to live not a926 a mo
Review №4
2022-02-10I just got off of the phone after a 50 minute wait. Nobody picked up. They said it could be as LONG as a 15 minute wait. I need a simple question answered! Where is the service that we should be getting? This is ridiculous! I’m sick of the excuses. Start serving us people as you are suppose to be doing.
Review №5
2022-01-27Website explains that COVID is still keeping the SSA closed to in-person appointments so I phoned to double check my documentation before mailing anything.I was surprised that my call was answered in about 15 minutes, and the man I spoke with was pleasant and incredibly helpful.I might revise this review if things go pear shaped, but so far, so good 👍🏽
Review №6
2022-04-20On phone 48 minutes - no response, disconnected. Trying to make an appointment - no chance. Worst service I have ever seen. I need to ask a question and cannot get through to anyone live or on line.
Review №7
2022-06-06Its unbelievable how these bureaucratic agencies, publicly funded by tax payers are totally fine with giving people the absolute worst service you could get along with an I can do whatever I want with a bad attitude
Review №8
2020-09-20It was my first visit to Buffalo SSN office. During this covid time, there was no one visiting the office. I had an appointment scheduled in advance. MR ED the security guard welcomed me into the office.While my work in progress I had a chance to to talk to him. He is such a nice person. I wish I could take a picture with him but due to restrictions I couldn’t. But I can see your smile Mr Ed. God bless U.Thank you.
Review №9
2022-03-11WHY CAN EVERYONE GO TO WORK EXCEPT STATE AND FEDERAL WORKERS!!On hold 45 minutes disconnected try again same outcome third time same outcome.OUR TAX DOLLARS HARD AT NOT WORKING!!!
Review №10
2022-03-22Lol whats the point of the number and extension to call, and ask for updates on my appeal, when youre not even there to answer? Yall just like to watch us suffer clearly lol, it shows. GOD I hate you guys so much lol we all do.