USA 1 Septic in Broadalbin
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Location on the map
Broadalbin, Fulton County, New York, US
Site: https://www.usa1septic.com/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
THIS COMPANY IS HORRIBLE! DO NOT USE! The owner has no business being in the Septic System. He told us our septic system was completely wrong. After a second opinion, in-fact nothing was in fact wrong with our septic system. He is just trying to get you to purchase his septic system. This company is running a con. DO NOT USE
Russell from USA1 SEPTIC was not only professional and courteous but went above and beyond to clean out my septic tank I would highly recommend them! If you want the job done right they are the ones to call
My husband and I are currently in the process of purchasing a home. We included the septic inspection as part of the contingency. I spoke to Russell on a Friday and he conducted the inspection that Monday. Thank goodness we found USA 1 Septic!!!
Russ was right on time and very imformative. He showed me what the issue was and explained in terms I could understand. He was honest and very professional. He will certainly be my go to from now on.
We had an emergency septic issue and USA 1 was not only very responsive but performed outstanding work. Very professional. I highly recommend them.
I wish I could rate this company higher than 5 stars. I called them to pump out my septic and to my amazement he said he would be there in 20 minutes in which he did. When he finished pumping out my septic tank he then wanted to check out the rest of the system in which we found another issue which was fixed. Over all super great guy and company to do business with exceeded my expectations. I will use this company permanently in the future. Thanks again
We asked for our septic to be pumped by Russ, the owner, and got scheduled the same day. While on the job, he said that we needed a whole new system and it would cost about 10k. After he pumped, we were still having issues. A couple weeks later, we had someone come out and they discovered that Russ pumped the dry well and not the septic. When we asked Russ to come pump the tank we originally asked to be pumped, he said it would be another charge. His justification was my husband made him pump the dry well, which is untrue. If you hire this company, know that you need to be the expert of the services you are asking for and not to depend on the owner. Adirondack Septic is a third of the price and they know how septic systems work.
Called to set up appointment for my septic to be pumped and to help with finding and digging to my septic. They were able to schedule me the next day. They are very courteous and informed me in a timely manner the appointment time changed. They were very informative and did a great job. We thank you so much for your services and look forward working with you again!
Russ took my call right away and was super responsive getting to our home for a septic pump. Honest about follow up frequency of visits and took the time to inspect and make sure everything was on the up and up. Can’t say enough about the service, will be a lifelong customer, thanks USA 1!
We decided to buy a home In Mayfield and the septic system need to be replaced. Russ worked with my lending company to get the job done. My front yard looks better then it did before he started! I would highly recommend Russ and his son.
We had a fantastic experience working with Russ and USA1 Septic! Russ even came to our house on a Sunday morning to make sure that the job was done in an expedited time. Russ was incredibly informative and gave us various options to consider while other companies that we spoke to did not. He and his team did outstanding work and put our yard back together as good as they found it -- they even used grass seed on the area that needed to be dug up. Highly recommend Russ and USA1 Septic. We will be using them again for all of our septic needs!
USA1 septic is the bomb! Great guys and great service. Had my septic pumped and back in service in no time. Russ also gave me the knowledge and confidence to install new risers and baffle that will save me money later. Do yourself a favor call USA1 septic you will not be disappointed
Needed septic pumped and got same day service! Priced comparable with others we have used. Very knowledgeable. Would recommend! Will use again!
We hired Russ to do our septic inspection for our new home we are purchasing and when I initially called USA1 to discuss what we needed I could already tell the level of not only professionalism but the knowledge that he provided. Russ was also able to be there the next day as our deadline was the next day. Russ educated us about the septic system and the leach field as we had zero knowledge about how it all worked. I will most definitely recommend Russ and USA1 Septic to everyone that can use his services. Thank you!!
We have hired Russ and USA 1 septic twice now, and will continue to do so in the future. Russ is very thorough in his work and takes the time to inform and educate the homeowner through every step of the process. These guys are very professional, knowledgable, and responsive. We have nothing but good things to say about our experience with USA 1 septic. Highly recommended!
Had an unknown problem with my mothers septic system recently. Russ answered his phone on a weekend and was able to schedule us in quickly and efficiently. Russ was super responsive, on time, professional and polite. Was more than willing to work to involve me remotely in the problem and solution since I couldnt be present physically. Called and text me every step of the way, sent pictures, and discussed both the problem as well as offering multiple solutions to not only fix, but prevent further issues. Was absolutely professional and reasonably priced. We signed on with Russ that day for regular maintenance. Would highly recommend!
Russ and his crew installed a new septic system for me. Russ responds back right away and worked around my schedule. He also explained everything i needed to know about my new system and they even finished the job on a Saturday. His price was very reasonable. Russ and his crew are friendly and did a great job. My lawn is smoother than it was before. I recommended USA 1 Septic to family and friends.
They came out promptly on Sunday afternoon for an emergency and bailed me out big time. Professional and courteous. They also made sure my main line was flowing good after pumping the septic. They didnt leave until the whole job was completed right.Thanks!
I called Russ for a septic inspection on a house I was looking to purchase and he was able to schedule an inspection within 2 days. Russ made sure my partner and I both understood everything they were doing every step of the way. He educated us on the septic system we were dealing with as well as septic systems as a whole and made sure every question we had was answered. We received the inspection report that detailed the information and pictures of the problems and condition of the system within two hours of completion! We had a great experience with them that has saved us thousands of dollars. We highly recommend USA 1 Excavating & Septic.
Russ was extremely helpful and knowledgeable. He not only helped me to locate the septic cover but explained how my system was set up and worked. If you are looking for someone who is reasonably priced and provides fast and courteous service USA 1 Septic is your place.
Russ and his employee were very knowledgeable and friendly. They arrived within an hour on a Saturday. They made us laugh while performing the not so fun job of pumping my septic tank. I highly recommend their company and will definitely be calling them in the future.
When they were backing up into our driveway they drove on the grass, breaking our spring system with their truck tires and left tire tracks in our yard while driving out and now we need to fix it and need to wash out concrete from the mud it was raining heavily and they should had known. Also, they did not tell us when they were leaving, just left. Very unprofessional and were very rude on the phone. Our septic tank alarm also went off and we called expecting some type of emergency service repair. They told us they could not come immediately but the following week. When they did not show up the following week, we called again and they said they would send somebody the next day. He finally came with a shovel late on a Friday, walked around and said your pump is broken and our crew does not do that work. He left and no one called us to tell us next steps or anything. Our septic system has been at capacity now for over a full weekend. We have been pumping out what we can using a basic sump pump. This was possibly the worst customer experience of my life. We have another company coming to fix the problem today. Do not use USA 1 Septic.
Russ and Russ came out immediately to my sister’s house as soon as she called them for a septic backup problem. I was at her house when they arrived and they were professional and fixed the issue immediately. I live down the street and asked if they would take a quick look at a problem I was having before they left and they graciously came over and gave me a recommendation for a solution. I will definitely be taking them up on the fix and will have then do the job based on my experience with then so far.
Russ is top notch in every way, hes a new life long service I will always do business with
Starting with Russ initial visit, he not only explained what he would need to do, but why it needed to be done so I understood the process completely. To make things even easier, he was very accommodating to our summer plans and schedules. During the process, Russ walked me through the steps that needed to be taken, including referring me to Engineers hed worked with in the past that would match his quality. While on the job, Russ and his crew were extremely respectful of the neighbors and their property, ensuring there was no damage or mess left behind in areas that needed to be utilized for access. Throughout the process of installing/replacing a new septic system from inside the foundation to leach field, communication was excellent and quality of work was 5-star! Would recommend USA 1 Septic to anyone in need!
USA 1 Excavating & Septic recently performed a couple septic inspections for me for a real estate transaction. Russ and his team were very professional and informative. They took the time to thoroughly explain everything to me, went out of their way to make sure I understood what they were doing and left me with no questions unanswered. Based upon their professionalism, responsiveness and the quality of the work they do, I will absolutely contact Russ and his team for any future work I need done.
I called and left a message they got right back to me and was at my house within 45 minutes. I had no clue about my septic tank as i just bought my house, they told me size and filled me in on all the stuff you need to be aware of. I would highly recommend to give them a call your septic will be very happy. 😂🤣
Above and beyond any contractor I have ever worked with. Russ is at the top of his game - Professional, timely, honest, reliable, efficient and meticulous in his work. He got back to me within an hour of contacting him and was able to start my job the same week. Russ delivered the highest quality work at a very reasonable price. I would HIGHLY recommend Russ and USA 1 Excavating & Septic and will definitely use their services in the future.
Called for septic tank pumping and riser installation. Owner picked up immediately and agreed to come that same afternoon. Owner and technician came on time, dug cover, pumped and examined septic tank, installed riser and back filled hole. Very professional and knowledgeable. Will recommend to adjacent homeowners and use again.
I called to schedule an appointment to pump my septic system and they were at my house within 2 hours. Very professional and knowledgeable. I would absolutely recommend Russell and his team for your septic needs.
In the process of purchasing a home we needed a septic inspection. Russ not only did a professional job, he also gave me the education I needed to negotiate a fairer price based on the inspection. His integrity was also commendable in that he did the job he was hired to do without soliciting future business. I not only highly recommend him, hes the one I will call in our next project.
I had a problem with my camp septic. Called USA 1 septic and they came out an took very GOOD care of me an also answered alot of my questions. I would highly recommend them to anyone that needs their septic needs taking care of. What a great bunch of employees an owner. It was also a 40 minute drive to me. 👍👍👍
We wish we had used Russell for our inspection (too bad the realtor made other arrangements). When the original company blew off our appointment, Russell was able to come to the house and quickly find our system, put in a point and give us an honest assessment of the entire system! We appreciate Russell’s hard work, honesty and attention to detail! If you are buying a home in the area, do not let your realtor make arrangements for a septic inspection. Use Russell! He is honest (and they are worried that it will delay their commission) and you don’t want to mess around with fixing problems after you close! Honesty and dependability are the best two words we can use to describe Russel and USA1SEPTIC 🇺🇸
After waiting three weeks for another company to get around to us, Russ came the day after I called to identify the problem and give a plan. Since he was booked up the following week, he came the next day, a Sunday, to get the job done. It was done well, quickly, and he explained everything to me. When he left, everything was cleaned up and put in place, he even removed a discarded pipe left by another plumber. I would highly recommend!
USA Septic pumped our septic system. It was easy to set up an appointment from thewebsite. I got a call from them to confirm the date and time. They were on time to the appointment. They were courteous and professional.I was pleased with their service and recommend them.
Russ and his folks were great to work with! For home owners like ourselves with no experience in septic work, Russ went out of his way to explain everything and encouraged us to ask questions, take pictures etc.. He runs very efficiently, waste removed on time, material delivered on time, the only thing he couldnt handle was the weather and the code enforcers schedule! All in all we will definitely recommend Russ & Co at USA 1 Excavating & Septic!
These guys just came to the house and pumped my septic out. They were professional and good to talk to and answered any dumb question I asked about septics with a smile on there face and informed me a lot about my system I have , I dug up the opening to “save money” and with as little as I know about these things I dug up the wrong side and there was 2 openings on my tank . I figured they would be frustrated with me because I said I was going to do it . Yet they were laughing about the whole thing with me and didn’t mind helping out at all! Once again great service great people and highly recommended to anyone and everyone.
I contacted three septic companies to get pricing for analysis and repair of my current septic system issue. Russ was the ONLY person, of the three local companies, who responded to my call. He initially recommended doing a dye test, which I never knew existed and never had offered from a previous company that did my initial septic system inspection. Russ and an associate came by a couple of days after I contacted him, did the test, and spent additional time monitoring the leach field. They were able to determine the problem and recommend next steps. Additionally, I received an inspection report describing the problem.I highly recommend USA 1 Excavating & Septic to anyone needing septic system troubleshooting and repair.
Russ pumped our septic recently. He responded to our call very quickly and gave us very good suggestions. He did a nice neat job for us. Thanks Russ and his assistant. We appreciate you!
Great fast friendly service, friendly folks and do a very thorough job- Highly recommend. You cant go wrong with them
Russ gave me lots of information and advice even though,at the time, we hadnt even hired him yet. He always answered the phone or promptly returned our calls. He told us what to expect. He did what he said he would do. He showed up when he said he would. He texted pictures of the work in progress so we always knew what was going on. He is friendly, knowledgeable and respectful. Quick and professional service. Highly recommend.
What a great experience!!! On time and explained everything to me. Also wrote down recommendations for us to consider. Pumped out our septic tank. Thank you for your professionalism!!! We will be using you again!!!! you have found a new client for sure!
USA 1 septic, very responsive to our needs and were a pleasure to work with. While performing the cleaning/maintenance they we very informative and took the time to explain all aspects of a healthy system. Highly recommend!!!
I called US 1 to come pump out my septic he was here less than an hour. We had a clog he directed to the right company and he was here in less than 30 mins. A one service.
We called about a problem and they were there within the hour and fixed the problem we were so grateful as we had guests staying with us for the holiday weekend. Thank you!!!!!
This company is great to work with. Had a tank cleaned out that hadn’t been done in over 30 years, when they were finished a small patch of dirt was the only sign that they had been here. Excellent job, highly recommend.
Russ and his team answered our emergent call right away and were at the house within an hour. Very prompt and friendly service! They were knowledgeable and got our house back into working order. Thank you!
This company is the BEST!!!!! They came the same day we called to get our septic pumped out!!! Very nice men that did the work!! Would HIGHLY recommend them to do any septic work!!!!
Down to earth, direct, fair pricing, they came same day, and they make poop fun.Intend to continue using their services.
If I could give more than five stars, I would. From the initial call, Russ answered all of our questions. He was clearly looking out for our best interest as opposed to selling us a job. After dealing with USA 1, I can totally understand why they have such high ratings by clients.
Excellent company to do business with..very professional and respond in a very timely manner.5stars⭐⭐⭐⭐⭐
Drained septic tank and gave us an estimate for work needed with good references. Very honest and up front. Thank you.
Russ is professional and great at what he does. The job was done just as promised and to my satisfaction. I would recommend you to use USA1 Excavating for your project.
They were very informative regarding every aspect of a septic tank inspection. They made sure I knew the in’s and outs of the tank and everything that went with it. I would highly recommend them.
Russ and his team are the best. Do what they say, follow through, and get the job done the way I wanted it. They are my go to for any excavation, contracting work.
We called in a bit of an emergency situation and they arrived within a couple hours. Very accommodating and professional - would definitely recommend and use again.
These guys were great!! Very professional and explained the process to us. Would highly recommend.Walt
Excellent communication. Quick response . Serviced Septic by cleaning. Will definitely use them again Wonderful
Russell and company was excellentHighly recommended and a company you can trust
Very happy with the service would recommend to anyone
Great service, great guys!
We were extremely happy with USA-1 Septic. We called in the morning and Russ and Ciara were there before noon to pump out our septic. As it turned out the job was more of a problem than anticipated but they were very efficient and professional without charging an arm and a leg. We highly recommend them and will be calling them again as needed.
Total reviews rating 4.8
72 Reviews for USA 1 Septic 2023:
Review №1
2022-04-29I recently purchase an older home. Had found issues with the septic system. Was previously told it was repairable by the seller, their realtor and their attorney and so a deal was made to set aside escrow funds for the repair. Contacted their favored septic company who did nothing but avoid me for a month with me constantly contacting them and they did nothing except say theyd get back to me which never happened. So I ditched that effort and contacted Russ via his website seeking an estimate and having him coming to see the property and just discussing what the condition appeared to be. Russ not only called me back the very next morning but scheduled to meet me right then on the spot. He did that mind you from the job site of another client while in an excavator. THAT is how you provide professionalism, responsiveness and just good plain high end customer service. No blowing me off like the other guy. no excuses they are understaffed or because of COVID.Russ was punctual, courteous of my time, and offered me guidance with many recommendations for local engineers to contact to get the process started for what is obviously the need for a new design and install of a replacement septic system. He walked me through several scenarios of what to anticipate of an engineers findings, advised me of the range of costs to expect as well. Cant say enough about how that type of customer service far exceeds my prior experience. Will definitely be looking forward to working with Russ and USA 1 Septic for the installation of the new system. I highly recommend if you have any septic issues or just want good honest information contact USA 1 Septic FIRST. You will not be disappointed.
Review №2
2021-05-21I contacted USA 1 Septic, after reading all of the positive reviews on Google. The owner Russ, is friendly and responsive. He was able to answer all of our questions, in an open and honest manner. You can tell that he has high standards, by the way that he takes care of his equipment.He referred us to a local engineer, to draw up the plans for the septic system installation. He maintained constant contact with the engineer, to make any adjustments, as complications arose. His team was able to complete an entire septic system installation with leach field, in less than 5 days. They even ensured that the yard was properly seeded, and covered with hay, to repair the areas of affected lawn.As a testament to Russ honesty, he adjusted the invoice to reflect parts and labor, that were originally part of the plan, but proved to be unnecessary, as the project unfolded.I cant imagine that anyone would be able to make this process go any smoother than it did. I would highly recommend Russ team at USA 1 Septic for all of your septic system needs.
Review №3
2022-05-29Ciara and Ash came to my home on a holiday weekend and saved us. They installed new covers for our septic tank for easy access. They said they would arrive @10 and showed up early @9:45. They were professional, exceptionally punctual and very knowledgeable. I highly recommend them and this company for any plumbing/septic issues you may have.
Review №4
2022-08-19Trying to get a major renovation done on my house and were being delayed getting the building permit approved. Among items needed were a septic inspection/certification it was fit for the house as modified. Enter USA1 Septic, referred by my contractor, and they were courteous, professional, friendly - and wicked fast in response! Anticipating some delay in getting work done, they surprised me three times with how quickly they were able to supply the next step in the process. Im now quite confident in the condition of my septic system, and will be proceeding with planned renovation! Thanks Russ and Ciarra! Awesome work!
Review №5
2022-05-13After waiting nearly 6 weeks for another septic company to come out and look at our septic we called USA 1. They came the following morning! They are very knowledgeable and took the time to explain our system to us. Thank you for your quick response and making the process easier!
Review №6
2022-03-30I cant say enough good things about my experience with USA 1 Septic!I am a first time customer, who called after hours, with an emergency. I was immediately met with professionalism. They said they would be over within 20 minutes, and they may have showed up sooner than that. I was greeted with a smile, courtesy, sympathy, and was educated about my system along the way. You can tell that the company genuinely cares about their customers. USA 1 Septic has gained a lifelong customer!
Review №7
2022-08-20Russ did an excellent job figuring out what prior contractor did wrong. Fixed it quickly and perfectly. Great professional who will go out of his way to help you at a very reasonable price. We are permanent customers and you should be too!
Review №8
2022-05-28Ash and Ciara came for emergency services to our septic tank. They started working immediately and were able to determine the problem. They didn’t leave until their job was complete. They were both extremely knowledgeable and professional!! I highly recommend these women and the company they are employed with!
Review №9
2022-04-07Russ was exceptional to work with on diagnosing our septic issue and delivering an effective solution. Hes super responsive and I really appreciated how in-depth he explained everything. Highly recommend!!!
Review №10
2022-06-17I had issues with all my drains draining very slowly, and some pipes leaking in my basement. I called them at 930am and on the same day they came right out! Although the problem was not my septic, he told me I could wait another year till I had it pumped(very honest of him), but I had it pumped anyways. He then called someone else to come out to help jet and clear my drains that came within 15 mins! All and all my issues are gone within a day and with awesome service! Will be a customer for life.