Wheelchair-accessible car park
Yes
Valvoline Instant Oil Change in Auburn
Categories
Location on the map
Auburn, Cayuga County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Phone: +1 315-253-0028
Site: https://store.vioc.com/ny/auburn...
Site: https://store.vioc.com/ny/auburn...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–5PM
- Sunday:9AM–4PM
Valvoline Instant Oil Change in other cities:
Comments (142)
It was a good experience. The guys were very knowledgeable and very very polite. I was in and out in no time.
Waited 90 minutes, watched 6 people who arrived after me get their work all set, and was asked to go to the other faster lane, while the lane I was in got done first. By the time the bay was open I just drove through and left since I was behind on my own work I had to do and couldnt back out with the line of cars behind me.
Nice friendly staff. Always go here for oil changes and state inspection.
Valvoline Instant Oil Change has an outstanding team, that gets the job done. Not only do they offer instant, 15 minutes, oil changes, but state inspections as well, and so much more. Their app provides easier scheduling, with great discounts. If youre looking for high quality, family friendly services, in a decent amount of time. Then Valvoline is the place to go! Thanks again for excellent customer services!
Fantastic service. Very quick and smart technicians.
I was the third vehicle in liñe for forty five minutes . I was there just for a oil change.The vehicle in the bay took forever !It says instant oil change, I feel to much maintenance they do for an oil change drive in and out service!I will say the guys were great for us.
Austin is a top notch employee. Extremely friendly.
I frequently go here for oil changes, they are fast, friendly, courteous to each other within the shop. The past two times Ive been there they have offered me discount. Good local spot for an oil change. They also do inspections.
Very knowledgeable and nice customer service!
I have been to this location 5+ times to try and get my car inspected. Inspector will be in tomorrow at this time, Inspector is at lunch, Inspection machine is down. Things happen and I understand if you only have one man to do inspections but I have been lied to repeatedly about when inspections will be available. To top it all off, if you call their phone, you are directed to a national call center, so they have no idea and no ability to tell you if inspections are available. So I drive over there, get told no, get told exactly what times inspections are available by their Assistant Manager, show up twice during those times and I was turned away. If you dont want my business then at the very least dont lie to me to make your life easier, just tell me you dont want to inspect my car or will not be able to so I should go elsewhere.
Great service great team. Very good atmosphere.
Great quick service. Highly recommended them.
They were more interested in upselling me things I did not need rather than just doing what I came for. Very unprofessional and poor way to run a business.What does a $25 upsell do if youre losing substancially more money in the long run from repeat customers by damaging credibility, being pushy, and taking advantage of people? Very disappointing.
They are professional every time. Ive also sent my daughter there with her car and she says the same thing. They are very helpful as well.
Service people are nice, however, got my truck inspected there and it was failed due to a muffler. According to NYS inspection laws, from what I read a muffler will not fail inspection. I had 3 other shops claim it would pass the way it was. Along with that, they never appeared to have tested my parking brake, which last I knew WAS apart of the inspection. Along with viewing them do another vehicles inspection, no tires were removed and shaking/check for their E-brake never occurred. Bringing vehicles in here for maintenance is acceptable not preferred, and getting your vehicle inspected here is not recommended.
The service technicians were very friendly and informative. They have a monitor right next to you so you can see what exactly the prices are and any upcoming recommended maintenance.
Always efficient, thorough, and very friendly.
Great place for an oil change. With that being said I would not recommend an inspection! Fast ill give them that. But I had to buy 2 wiper blades because of a small and I mean small rip in them they said. I didnt see any rip before going in. Come on guys really!
Didnt get oil change due to missing tool but staff was extremely courteous and patiently explained inability to perform change
There I was, stranded at what was then four and a half hours into a long trip. My car was acting up, and these guys were the only ones in town who could and would help me not just that day, but that instant!Ten minutes later I was on the road again driving what felt like a brand new car (its an 02). Thank you! You guys are the best!
These technicians were friendly, fast, and efficient. They reminded me that my tires were also due for rotation. They took care of my car like it was theirs. If this review was helpful to you, please give it a like.
The staff here are courteous and effective. The prices are high for the services offered, especially oil changes and they naturally push the best option for you cars maintenance and longevity. The crew work extremely quickly and they have a sense of humor when dealing with shoddy do-it-yourself work. I am a customer here especially because one does not need to make appointments, which helps one with a hectic schedule. The only caveat I would add is that they may be unwilling to allow one to choose a less expensive oil change option if it will not maximize your vehicles performance. My Nissan Rogue can run on 5W30, standard motor oil as per the owners manual, but they insisted on using a synthetic blend or full synthetic. Not a place for cheapskates, but and you get what you pay for (which means excellent results in this case).
Well I went there to get an oiland they said that my serpentine belt was old and I needed a new filter so I bought all that stuff dont know if I need it or not now. And then two weeks later Im getting ready to take a little trip I had my friend check all my oil was down 3/4 there was hardly no power steeringand I had to add almost to 3/4 of a gallon of antifreeze and they told me they checked and I called them up and they said oh it must be due to your driving I dont drive so I was very disappointed so now I dont believe that my serpentine belt was bad or my air filter was bad will never go there again
Went there three times and either the inspector wasnt there or the computer was down. Finally got it done and it failed for my third brake light being out. The guy said he could fix it and I said ok. Then he says he cant because its a strip and he doesnt have that. Yes its a strip but its individual bulbs. So I took it home and my teenage son fixed it. Went back the next day and was told the guy had just left. I live 15 minutes away which isnt terrible but 5 times........ it adds up. I went to Fairmont and they gave my my sticker with no problem.
Really excellent service.
Aaron the Assistant Manager was super nice and chatted with us the whole time we waited during our inspection! Josh did a quick job and got us out in a timely manner.
Update 05 November 2019:Valvoline Corporate did the right thing in this instance. They investigated what happened at their instant oil change facility in Auburn, NY, and agreed to reimburse me for my expenses. They are a stand up organization, and I would try them again. If you give special instructions, I suggest you observe the technicians to be assured the task is accomplished as requested.Original post:I called ahead to make sure they had the correct oil filter for a Ford F-250 6.7L Diesel which is not the typical motor. I pulled in and was promptly brought into the service bay. The technician went over what services I wanted performed. I said change oil and filter, and check tire pressures to 65psi. I specifically stated DO NOT DO ANY OTHER SERVICES OR CHECK ANY OTHER FLUIDS. I waited in the customer lounge until I was advised the truck was ready. I go to retrieve truck and pay my bill when I was advised that they had topped off my coolant. I protested vehemently. I did not want you adding coolant. Ford is very specific on this particular Diesel engine model which coolant to use, Motorcraft ORANGE coolant, and that it IS NOT compatible with common green coolant. Now my coolant has been contaminated. I immediately called Summit Ford, a dealership about a mile away. Luckily, they were able to take me right in, and are performing a drain, flush, and refill of the correct coolant at a cost I anticipate in the range of $200. Valvoline Headquarters will be hearing about this disregard for my explicit instructions. I will be asking for reimbursement of the costs for this coolant flush and change.Edit: Now, the following morning, I reviewed my paperwork and notice that my receipt was falsified to indicate they did not top off the coolant. These are dishonest, untrustworthy actions taken by technicians who cannot follow explicit instructions. Never would I trust this business again.
Staff was pleasant and easy to talk too. Didnt feel too pressured for additional extra stuff that wasnt on my bucket of things to replace.Unfortunately they fell short of my expectations when it came time to finish up everything. On the way home I noticed a rattling noise from underneath. To my dismay I noticed the skid plate was held on with only the rear bolts. The front was just flapping in the breeze and clanging away. One front bolt was sheared off and the others were missing completely. The front fascia was also not buttoned up and missing a couple of push pins. The tech most likely forgot as he was rushed at the end of the day and probably disoriented from having the metal skid plate fall on his head while originally removing it. For his own safety I hope next time hell be offered some help.For now I replaced the missing bolts at my cost and time. Unfortunately the timing is bad as I have better things to do than wrench on my car 8 hours before a family road trip. Hopefully these are the only things missing.
We had a few cars ahead of us but we were quickly in and out. The staff was also very knowledgeable and friendly.
I called for the prices of an oil change and the guy who answered the phone was very rude to me when I asked about the oil change and when I could come on down Ive never had a problem with valvoline until a few weeks ago sorry just now saw the reply...He must of been having an off day
The assistant manager Josh was very persistent about giving my spot in line to someone else. I got so tired of hearing it for the fourth time that I just moved and gave him what he wanted. His boss will be hearing from me more.
This is my Valvoline. My only vehicle is a Fleet vehicle and Im on my 2nd one with the company. For anything Valvoline is capable of doing, I will only take it to this location and its 100% because of the service they provide. They make sure my car is in top shape every month or so (I do a LOT of driving) when I pull in for oil. The service here is my favorite. Very friendly and efficient so I can get back on the road. Thanks guys (and gal!)
The staff at this establishment are awesome. We had great service. Thank you all.
Got my oil changed here before my parents took the car to go a couple states over to see friends. During the trip they lost a quart of oil because the guys at Valvoline didnt screw the cap tight enough. When I went back and told them, one man said that it was already tight (because my dad of course tightened it upon realizing it was loose) and told me I had a leak instead (like they wouldnt have told me before?). When I went to a real mechanic, they said everything was fine. Never spending my money at Valvoline again.
No problems. Got my oil change. And gave me 10 dollars off
On a long roadtrip, we were happy with early morning oil change and many points check up for reasonable price with nice discount. Thorough and professional.
Very friendly and professional service, and you never even have to leave your car. You can watch everything on cameras, and they got my truck ready for the trip I had planned.
This place is always hopping and the guys are quick. They have fair prices.
Nice, quick and helpful people. 4+ years going there and its always top notch!
Good oil change and they were friendly
That place has such a perfect set up. Ur literally in and out and an oil change is not such a big ordeal like with a lot of garages. Yay!!! Gotta love convenience
I always take my car the to get the oil changed or service my car. Very satisfied customer..
Terrible! I called to make sure they were able to do inspections. Was told they were, drove in horrible weather to get there only to be told their machine was down. Was very disappointed.
Very professional service. Good communication between service department. Pleasant interaction.
I have never had a poor experience. Have been going there for years.
I always get my oil changed here. They explain everything and dont try to rip you off! Thats rare......
Great place to get oil change...
Called for a price, with the discount it was $2 cheaper than Goodyear. With the Goodyear discount ($25 off of $100) I got a pair of premium wiper blades for $14.
Good staff courteous service relatively quick.
A little pricey for an oil change but theyll check over maintenance that is recommended for your particular vehicle and perform the service without you even getting out of your vehicle.
So nice and professional! I can’t say enough about the friendly efficient service.
Im grateful for the team work these guys show in auburn ny store
Easy, fairly quick inspection and professional.
I love coming here the workers are allways nice,helpful and trust worthy.
Courteous and fast service. Happy with my visit.
It has never taken less than an hour for me to get my oil changed there.
Quick with service. Watch for the up sales. Easy to find coupons before you go online.
Quick, efficient, personable, reasonably priced
Great place to have an oil change or any thing you car may need.
Quick service, good crew of guys especially Austin.
Quick state inspection. Great service.
They were efficient courteous and helpful.
I get my oil changed here every time!! Staff is wonderful and helpful!
Great service, knowledgeable and courteous staff.
Service was great and they are very accommodating!
Quick service, very polite and definitely recommend
Very fast courteous service done right at the right price
Friendly fast service done at a reasonable price.
Dont have to wait for an appointment for inspection just go
Exemplary work Very professional clean facility
They try to upsale a little too much, but over all there the best in the area
Good service and very quick
Oil change took 10 minutes and people where great!
Great service excellent price.
Always great service!
Love coming here the staff is so friendly and helpful.
Great price, quick service.
Great place to get your oil done right
Very poor service lies never will do my buisness there
They get in and out fast and do a great job!!
Fast efficient and pleasant!
Great service great people good work
Fast service but didnot preform all duties
Quick and efficent. STAFF pleasant
Excellent customer service quick and efficient
Very good 20 minutes and out
IDIOTS CONSTANTLY OVER TIGHTEN OIL FILTERS. NIGHTMARE FOR OTHER SHOPS TO REMOVE!!!
Rather expensive, but quick service without an appointment.
Quick service, knowledgeable and friendly staff
Quick, fast oil change. Recommended
Great friendly and quick service
Quick service. Great staff.
Pricey, but worth it if youre in a rush 😏👍
Service was quick, staff was personable
Good friendly staff .
Always great service!
Fast and friendly service
Wonderfully friendly and thorough staff
I go there 2 times every year
Very friendly not pushy
They are quick and friendly
Quick and simple if u in a hurry
Quick great services.
Friendly and professional. I keep going back.
Typical oil change joint.
Good service
Fast friendly service
Very clean and efficient
The guys do good work!!!!
Good service fast
Friendly, quick service
Great service and fast
Friendly, informative employees
Quick, friendly and efficient!
Amazing customer service
Great honest service
Quick, friendly.
Awesome center awesome crew
Competent and motivated staff.
Friendly staff
Great service
Excellant service
Great service
Speedy good service
Quick and good.
Excellent service
Great service
Fast service
Propmt and professional
👍👍👍👍👍👍
This place is a joke
Little pricey for oil change but job well done and 25 buck to buy and have them install a headlight was well worth it.
Total reviews rating 4.4
142 Reviews for Valvoline Instant Oil Change 2023:
Review №1
2022-02-18I love Valvoline!! My local staff is always friendly and professional. It’s so quick to stop in for routine maintenance & an inspection. I also deeply appreciated the sign saying that they’ll wear a mask if the customer asks them to, now that the mask mandate has been lifted in our area.
Review №2
2022-02-25My first visit here. I was met by a friendly young man right as they opened on a Sunday .they quickly serviced my car . Everything was good. He recommended one service which I declined. To note they also have cameras in the oit so you can see what the technician s are doing . It was quick and easy . The price was higher than normal but probably due to the market.
Review №3
2022-07-01Valvoline always does a great job on mine and my husbands oil changes and annual inspections.The staff are friendly and efficient. Will rearrange the waiting cars to match needed services and expected wait times so you dont accidentally picked the wrong one. Although theyre usually fast enough that I could get my services during lunch break.They have their battery of service recommendations they go through but are honest and often say this is your air filter. It actually looks fine right now unless youd like us to change it?. They take rejection of services easily also if you dont want something.I always go to Valvoline for routine stuff.
Review №4
2022-06-16Called today for an inspection. Was told absolutely. Were open til 5 bring it in. Drove 40 mins there and arrived with an hour to spare. Then was told we arent doing it now. Come back tomorrow. You lost my business for good guys. Went to your competitor next door. Same price. Same hours. Better service.
Review №5
2022-05-08Had a horrible experience at the camillus location for an inspection. They wouldnt give me the time of day the 4 times I brought it there. Called Auburn and they made an appointment with me and got me right in and the people/ workers were awesome! They get my 5 stars not the other place!!!
Review №6
2022-06-29The techs there are great!😊Customer service was awesome and all were very polite!😊
Review №7
2022-01-25Had to wait for oil change but that has come to be standard operating procedure. They had issue with the oil filter canister sealing before sending me on my way, it turns out it wasn’t sealed properly and pumped all the oil out inless than 200 miles, possibly ruining the motor, waiting on diagnostic to gauge the damage done.
Review №8
2022-06-30Friendly staff, used coupon to make it affordable
Review №9
2022-06-08Economical especially with coupons! Friendly staff and they are super fast!
Review №10
2022-03-18I always have a good experience at Valvoline. I receive friendly service at a affordable price. Thank you.