In-store shopping
Yes
Comments (109)
This place is great. John has helped me out numerous times, and I figured it was about time to write a review after I saw a negative remark posted today which kind of bothered me. Yes, there are times when the store gets busy, but I am always treated with respect and my questions are always answered. I also look different as the other review mentioned, and I dont think that was appropriate to put in a review. I dont exactly live close to any of Vapeologys locations, and I actually drive past two other vape stores to get there. I dont think I would drive an extra 10 miles to go somewhere that I didnt feel welcome at. I would rather spend money on something this important at a place that makes me feel good when I leave. If I ever have questions, I can call or stop in which is nice too. Great store. Ill have to check out their other locations sometime too.
I am from Florida and came up to this juice store to just get some juices for the rest of my trip.All I can say is wow!! Their selection of juices is off the wall! The staff there is extremely friendly and knowledgable. They let me try a TON of different juices until I found three that I liked. I was also amazed with their home-brew juices.The atmosphere was very relaxed and it was a pleasure doing business with them. Thank you!
AMAZING!!! Customer service is fantastic. Everytime I go in I always get create one on one service! Have been going here for a while and is the best I vape shop I have seen so far! Prices for products are great as well. Owner is very friendly.
I live very closeby and have been wanting to visit since it first opened. This morning, I walked in for my first time and was met with a cold shoulder. Absolutely no one acknowledged me or offered to help. I felt like a ghost. I’ve never felt so unwelcomed in an establishment before. After standing around for about 5 minutes amongst the very few people that were there, I left. I had a few questions and was looking forward to purchasing a few products, but left empty handed and completely unsatisfied. I’ve never received such service before, especially so close to home. It appears that if you look different from their typical prospective client—you will be treated differently as well. That is bad business & very disappointing. I would’ve loved to return and learn more about their products..but not after this experience. I will stick to exploring other local establishments that actually prioritize customer service.
Good Wide variety.The new girl behind counter helped me very much, although we got off to a rough start she fixed the issue and helped along the way via phone call. Im sure she wanted to slap me at some points but it was taken care of and im very satisfied with my exp. @ vapeology
Great selection of juice. Interesting selection of authentic mods. Knowledgeable employees. Very convenient location for me.They let me wrap coils for my newly purchased Plume Veil RDA, which I though was pretty cool.
Just finished shopping here, Nick and Dillan are pretty dope and gave me an awesome customer service experience. Im new to the area and they were able to help me and my girl get what we needed. I will for sure recommend this place to friends. Prices are dope and the employees are super friendly and down to earth.
The staff is very knowledgeable about the product they have on there shelves. I asked them if they carried a specific line of juice and the flavor of the brand. They told me they did not carry it but they have something exactly like it. I was shocked when I tried it because it tasted extremely better than the bottle I asked them if they carried. The only negative thing I have to say is that it is the most expensive vape shop in the area. But I guess your paying for quality not quantity. I highly recommend this place to anyone to stop in and check them out.
The people greeted me at the door with cheerful smiles and respect. I was very pleased by the honesty and talk about products, including what they favored and why they personally disliked things. Even reccomending items that he personally didnt like but why other customers loved them. Very helpful and thoughtful. Fun and engaging in conversation. Though it is a bit out of the way for me, Ill more than happily show up again and again. They are fun to talk with about vapes and other things to keep you engaged. Id recommend them to new vapers, those interested in starting, and even pros. The deals are good, and they can make recommendations on things they dont carry to match what they do have.They carry a large selection of e-juice. To not find a flavor youd like is impossible.
Matt was the f@%#ing man!!. Hands down, best customer service I have ever recieved! He really took care and me and really went the extra mile, even out of pocket when he really didnt need to. Couldnt recomend anywhere else or anyone else for all your vape needs. I didnt have to go out and buy a pack of cigarettes because of this guy and that matters to me big time. Thank you Matt and thank you vapeology!
Very friendly, knowledgeable and fun staff! Clean and professional. Amazing and broad selection of juices! Will only do my juice shopping with this store.
Wide selection of juices, mods, and atomizers to choose from. But most importantly the staff is super knowledgeable when it comes to vaping. When I was ready to move forward in my vape life they were there to guide me. I recommend this place to everyone from beginners to advanced.
Im not from the area,but needed a vape store for new coils in a pinch. I walked in and was greeted with a smile and a welcome from the knowledgeable dude with the beard (sorry I forgot your name.) They ended up not having the particular coils for my tank,but he found ones that were compatible,and even tested them on a floor model just be to sure.He sold me only what I needed for my trip back home with no pressure to buy anything else even after inquiring about their house juices,which there was a great selection. He also gave me the tools necessary to clean and change my coils before leaving, as well as some good information about my current mod that I didnt know!Thanks a lot guys!If I lived in the area,this would be my go to vape shop.
The man working there was very professional. My boyfriend just bought a vape and didnt like the original flavor he picked out. We went to Vapeology and we told the guy working there what his tastebuds were like. The worker had my bf taste the flavor before he bought it. (now he cant stop vaping)
I went here over the summer and left without buying anything. I wasnt thrilled with the guy in there who was catering to a couple other guys who all seemed to be buds. I had questions about the world of vaping and didnt find my answers here. I have nothing in common with the trendy Vassar crowd anyway. I wont go back. I found a place much friendlier and more satisfying. I have nothing bad to say, but nothing good either.
Best vape shop around 10/10 can’t beat the prices and Matt’s awesome!
John is an amazing, helpful person! ❤️
Excellent customer service! Matt is fantastic! Really knows his stuff. Hands down, the best experience Ive ever had in a vape shop!
Best vape shop! Been to others but I always come back to vapeology because of there friendly and knowledgeable staff come in and see matt for all your CBD and vaping needs he will make the transition comfortable and fun really knows his stuff.
Best Vape shop in the Hudson Valley...Top of the line products at a reasonable price. Customer service is excellent and its conveniently located in Poughkeepsie. They also have a customer loyalty program that keeps track of all your purchases and rewards you with free juice.
Well I just drove a half hour to the monroe location to purchase vape products based on the lovely photos on the website just to find out the store location no longer exists. The signage was still up at the plaza so I call & choose option 3 for the monroe location & the voicemail says sorry no one can answer the call but to leave a message. I call back choosing option 2 for the poukeepsie location & that’s when I find out the location is closed. Maybe just maybe you should close a location & take down your website, signage, & voicemail. Even if a new vapeology location opens up next door to me I will certainly order from amazon prime before supporting this local business. Way to lose a location & now a potential customer.
Awesome vape shop that caters to novices through experienced vapors. I was new to this and received quality instruction and help choosing the proper products needed to make my vaping experience the best possible. Huge selection of vape juices and vaping products. Pleasant and knowledgeable staff. $$
Diverse selection of vapes and juices, friendly staff, welcoming relaxed environment. My # 1 shop for all my gear
Think the guys name was matt, he was great AF, super helpful and patient, for my first time going into a vape shop he made it excellent, will be going back for sure, definitely recommend
Matt From vapeology innpoughkeepsie went above and beyond today he saw me walking in from the parking lot during a snow storm he told me they closed early due to weather he then asked if i had juice i told him i had none left he walked all the way back across the street re opened the store just so i could have my vape stuff for the snow storm always great and knowledgeable service every time i go in there highly recommended
Only place Ill shop, Matt and Zach know their stuff. Their entire back wall is probably 60 cubic feet of eLiquid, and their selection of authentic and clone attys, mech mods, and VV/VW devices, tanks, batteries, chargers, and clearomizers is second to none that Ive seen- even better than some online stores! Combine a knowledgeable staff, amazing selection, and reasonable prices and youve got Vapeology. Add to that, if they arent swamped theyll even twist up a new coil or wicking for you at their RDA workbench- for free!
Great customer service, didnt feel uncomfortable what so ever and was assisted almost as soon as I walked in, there were a couple customers ahead of me but the vapoligist was attentive to my presence, sincerely Bob Austin.
I love this place. Young woman that works there on Tuesday, was patient and friendly. I felt very comfortable there. She was interested in what I was interested in finding. Thanks. You have a loyal customer.
Great staff. Well versed in their products. Competitive prices. John, the manager, is an awesome guy. Definitely recommend.
Best Vape shop around! Definitely my favorite place to shop and hang. Great selection of juice and mods! If you havent been your missing out!!
Highly recommend Vapeology for any vape equipment or fluids. Chris is very knowledgeable about everything he sells. Never going anywhere else after shopping here.
I recently quit smoking and went to vaping. I had bought a vape kit from a different store. Big mistake. Aaron (hope i spelled name correctly) was very helpfull and gave me knowledgeable advice. I had alot of questions and Aaron was patient with me. He set me up with a Kangor Kbox Mini. Location and hours was also a key factor in selecting Vapeology. *Side note* - I had been smoking cigs for 17yrs and tried to quit smoking numerous times in the past. I tried Everything on the market to include prescription pills to quit. I was skeptical about vaping. After i started vaping i will Never go back to smoking again. Vaping, for me, is my cig replacement. Thank You Vapeology and Aaron!
They sold me a battery without telling me it was non refundable or exchangeable, so when I went to the store they wouldnt exchange it. Even though it was broken and the worker said ph yeah they always have trouble. Horrible customer service!!! I will tell everyone not to go there!
Went there today, the owner was so friendly and had a lot of good products! Definitely recommend !
The guy that was there was very nice, he explained everything in good detail. Pricing was good and there house juice cake batter is amazing
So for everyone on here bashing this place your all nuts they are the nicest crew iv ever experienced at a vape shop they are very knowledgeable kind and easy to talk to they have a huge selection of juice and hard ware probably the best vape shop ever...If you wanna quit smoking and start vaping this is the place to be.
Best Vape spot in the area. Knowledgeable staff, good prices on juices, always the latest mods and atomizers. Love it here.
I went in to Vapeology and Matt was the best store staff I had he helped me get the right mod that I needed so I want to say thank you Matt
Was intown from canada visiting family was reffered by a cousin to stop in and grab some juice . Nice place great selection of juices and chris behind counter was chill dude was nice to have a chat and blow some clouds . Good luck and see you dudes next time im back in town
Matt was phenomenal. Wouldn’t go any other place for all my vaping needs 👍
Chris was very knowledgable and helpful when I had a problem. Hes a really nice guy, too! Definitely recommended!
One of the earlier shops to open in the area. The store is generally very clean, inviting and well stocked. Great juice selection.
I dont think they know what is customer satisfaction in this place.... You cant get any information about the e-juice components, and you cant test them.
Awesome place Joe is great very friendly and helpful. This will be my one stop shop for all my vaping needs.
Hip place, for your uber vape bros. I dont think you can even get a juul here but they have all those vapor pipes and boxes.
Very friendly, helpful and knowledgeable staff. Large selection of vapes and juices. $$$
The best e liquid selection around. couple that with friendly service and a comfortable atmosphere makes this one of the best shops to spend your hard earned money at.
Extremely helpful staff. They encouraged me to pick what was right for me and didnt pressure me into any products that werent right for my needs.
Visited from out of state I keep coming back staff friendly and helpful wide variety of vape juice a must visit
Dope staff, so sorry to hear about the new NY laws. The woman working the counter when I came in was super cool and professional.
Over priced, I pay so much less on line but they have a huge selection of juices and the staff was help full
Great selections, and service (I believe I was helped by Matt), helped me find exactly what I need and were very kind
Really good prices and staff had great knowledge of the products in store and stock.
Very bad service, very high prices, even compared to local shops. The bad reviews are correct! Stay Away, unless you like being ripped off!!!
Great Selection of Ejuice friendly and knowledgeable staff, love that Five Pawn Gambit =).
Great, that definitely have lowest prices around depending on what you want. Also very helpful and informative.
Great knowledgeable staff and large variety of vapes and e-juices
Need prices on a 2500 Mah battery would not give me a price unless i came in. Very unreasonable when you can order a battery online.
Didnt go here must have been close by if you vape please stop its not good for you
Patient and knowledgeable staff with a large variety of different products and juices.
Love the place manager is such a cool guy thanks to vapeology
Great store great prices great people nick helped me out a lot!
Does this vapeology sell Smok Novo starter kits?
Used to be a great shop. Has a very dead vibe now days.
What a great place with personalized attention to what i was looking for. thank you to the owners and for great selection.
Great service, great pricing. Love this shop
Cool place, good atmosphere, staff is knowledgable and informative, will def be back.
Great juice selection and costumer service!
Awesome shop, super helpful. No judgement
Really helpful staff great selections. Nice place to go
Excellent service, very knowledgable about there products
Greatest vape shop ever. Nothing else needs to be said
The people who work there are very nices and would go there any time
Prices are decent and the selection is pretty good.
Great store friendly staff
Super nice and hospitable!
Best vape shop in Poughkeepsie area
4 weeks now with no cigarettes! All because of this place!
Good staff. Very knowledgeable. Good conversation.
Great juice, great prices.
Knowledgable staff and great products
HORRIBLE Customer Service. RUDE Staff. STAY AWAY from this place!
Awesome shop love the energy
Great store and staff.
Did not like how long it takes to get help their
Good selection of vape juices
Shout out to Matt!!! Thank you for your help
Service was horrible to busy talking not helpful at all!!!!!!
Workers here are awesome
Very friendly and helpful
Best customer service
Knowledgeable and helpful. Very pro
Horrible place, over priced
Good selection
The best in the world
Amazing
This is the place for vape..
Awesome !!
Excellent service and they have a lot of vape variety
Total reviews rating 4.5
109 Reviews for Vapeology Poughkeepsie 2023:
Review №1
2022-06-28I’ve been to this spot a couple times and the customer service, or shall I say, lack there of, really left a bad taste in my mouth. Never planned to come back but I needed a few things and it’s close by. Let me tell you, the second I walked in I was greeted and John immediately was able to help me get everything I needed..he may have convinced me to get a few things I didn’t so much need 😅 he even schooled me on some products I’ve been curious about for quite a while. What a turn around it was from my last experience. I will definitely be making this my go to spot! Thanks John!
Review №2
2022-06-11Been coming here for years, by far the Best place to come for all your vapeing needs. John is extremely helpful and finds literally anything I need within seconds. Best place Best service, Best products.
Review №3
2022-06-12I went in the other day and its a super cute store. John was super knowledgeable and patient with my neediness. Highly recommend.
Review №4
2019-10-12Come in to Vapeology if you are looking for CBD. They have the top notch strains that can take care of your needs. I personally use there product for depression, anxiety, and for sleep. The CBD works wonders! Go check them out!
Review №5
2019-12-05This dude Matt is by far the best customer service representative Ive ever met I highly recommend going in to check the place out and vape on
Review №6
2022-06-08I bought my first starter kit there. Very helpful and knowledgeable.
Review №7
2021-09-01Matt is one of the very rare people you find in todays world that gives you flawless and amazing customer service. Extremely knowledgeable on products and always a great source for any questions regarding any form of vaping 10/10 all day long
Review №8
2021-01-06Great shop, and shout-out to Matt for opening the shop on a Monday just so I could buy coils. EXCELLENT customer service, great products, great prices. 110% For years and years vapeology is reliably a hot spot for all my vape gear.
Review №9
2020-12-16This has become my new n only vape shop thatll I will ever go to!... The guy here is awesome, extremely helpful, knows what hes talking about. Most places want to pressure you to buy something, but not here. He was honest and respectful. Hes got my business all the way.
Review №10
2019-04-18Great accommodating staff with the knowledge to help you out. Sometimes a little pricey, but you dont have to worry about quality nearly as much. I usually opt for their Dinner Lady juices for my box mod, but they carry equipment for all of your wants and needs.