Delivery
Yes
Verizon in Auburn
Categories
Location on the map
Auburn, Cayuga County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Amenities
Wi-Fi
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 800-880-1077
Site: https://www.verizon.com/stores/d...
Site: https://www.verizon.com/stores/d...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:11AM–5PM
Verizon in other cities:
Comments (150)
This place needs a public restroom. Sometimes there is an hour long wait.
They did help with my Arlo being out and needing a replacement quickly before leaving for a trip. It did take them a while of asking questions to get it dealt with. If you dont have atleast an hour I wouldnt stop here until you do.
I needed to return a company phone and start my own account. So many people have told me different instructions to get this done. I’ve been to this store three days in a row, and have had no success. These guys don’t care about wasting your time.
Poor customer service. Not helpful.
Two Mondays in a row DENIED!Google says open, store closed on 8/2 then today should be open at 10am! I walk up to the door at 10am and the employee inside slammed a piece of paper to the inside of the door, without acknowledging me, that the store is closed! WTH? We always took our business to this store on Grant Ave., but no more! Thats the last time!No respect, no decency... no way!
Great customer service guy that we worked with us was very good at explaining all the questions we had so we were confident in what we bought.
Absolutely terrible. Was considering switching to verizon for my business and personal accounts so I stopped to the grant ave store yesterday. Was told they couldnt sell me anything until I set up an appointment and the earliest I could get one was the following day(today) at 4 pm. I show up at 4 pm to an empty parking lot with a sign on the door saying we are closed thanks for letting me know. If they cant make time or keep an appointment to sell, then you can imagine how bad the customer service must be if you actually have an issue. Ill take my business elsewhere. So should you...
Very very helpful! I only deal with them because it the corporate store! When I go to a known corprate store. the tell me they cant fix the problem...and tell me I need a new phone!!Highly recommend the Corporate store in Auburn!!
Worst customer service I have experienced. Had a 2 hour wait, they gave us a phone to take home never opened the box for us. Got it home could not get phone to connect and IOS was behind the old phone. Called spent another our w tech support, told to take phone back to the store. Go back don’t want the phone they charge me $50.00 to turn in the phone they gave me… I spent my time to trouble shoot their problem phone then they charge me to bring it back When it won’t work. And they couldn’t have cared less to help totally without remorse or concern… basically, give us $50 for your wasted time. This is our second poor experience at this store. The Canandaigua store is beyond superior, they care, they help you and they listen. Go there or switch brands. I got better service on the verizon help line than in person at Auburn… and Willy (who was exceptional) and John on the service line gave me my 50.00 back.
Auburn Verizon, horrible customer service, representative that was assisting me would say let me find out when asked about a product, then take off for ten min and come out with products I couldnt even use. This happened twice before I decided to just leave without getting actual help.
Sales person was useless. He knew very little. Was not all encouraging about us wanting to purchase 2 new phones. When he finally got a demo model to look at for one the store actually had in stock, he then tells us it is cheaper if we buy online and manage our own setup. All the $$ we pay monthly for zero service. Back to Best Buy.and
Very friendly and helpful staff
The salesperson Rob was very helpful in finding a replacement phone. Everyone was polite and made the switch very easy and stress free! Always asking if we were being helped and made sure that service was quick! Overall happy with my visit!
We were very happy with the Service at Verizon in Auburn. Mike was so very patient in dealing with us and other customers that wanted help at the same time! We have been there a few times previous and came away satisfied each time!
Salesperson was friendly and knowledgeable. Made a pitch to upgrade to a package above what I was looking for, but in a respectful, not pushy way. He did his job without being pushy. I was able to get what I wanted at a fair price. Even with a hiccup in the computer system that kept me there longer than necessary, it was a good experience and worth the 40 minute drive.
Unprofessional; They ordered the incorrect phone. After driving back to the store, I corrected their mistake, to which they said that they cancelled the original order and chose the phone that I originally had asked for. I had to stay there for over an hour and a half in total. The first associate, Bob, was not keen on guest relations and had an sanctimonious attitude. After all was said and done, they ended up sending me both phones. They also told me that I was responsible for shipping the unwanted phone back to Verizon, which cost $12. Next time I need a phone, I wont be going to this store. They were unprofessional, non-apologetic, and were not knowledgeable on many fronts. I will, instead, be ordering online.
Friendly staff, a little understaffed for all the traffic they get there, though. Be prepared to wait. I was in a hurry when I first arrived, and the person at the door told me there would be a wait. I had a quick question, and she answered it right away with all the information I needed, and I returned later when I had the time to wait. Smart, friendly and knowledgeable staff.
That place is kept very clean inside
Really helpful service
Very popular store. Visited on a Saturday and we were considering service but wait was so long that we left. Will visit another time. We have options at other stores so I made a purchase elsewhere. Salesman we spoke with at beginning of visit was very courteous.
I came in to their store a few weeks ago with issue with my phone they were able to replace it and get me on my way very quickly the staff was very friendly and I was very pleased with how efficient they were
Was not impressed tonight😳 the(gental man) who started to help me was not very into the sale of the product which I WAS impressed with and thinking of buying when HE walked away to talk to someone else and help while I stood there.😛Shame on you and the other two who only want to wait on who they wanted too.
Over priced at its best Ive never been told the truth in a store ever & this is the storyTell the customer what ever you have to make the sale & get the money pass the buck between the store and the service center full Circle run around like a Swiss watch. Im forced to give a star
We made appt online. Got there early and was greeted by Joseph, who was amazing from start to finish! We had 3 new phones and accessories in 30 minutes! Great experience!
Stood in the store with three other people, waited 25 minutes before a worker even approached me, then told it was gonna be another 30 minute wait.
Long wait. Wouldnt sell me a sim card for my tablet. Waste of my time. Go to att instead
Advertise one price but when you get there its not available. But mor expensive plan is. Shove you off to a tech on your phone rather than help you in the store. Smart phone is almost unusable between 6AM and 9PM. Then its better. Annoying and expensive.
Ok so this store. I remembered when they were in the mall. Never had good costomer service. Always have some problem. So I am so happy I finally changed to google fi. The last straw for me was when we traded in the old phone for my wifes new one. Because of covid-19 they closed the store and when they reopened they would no longer take the old phone back and said they would give her 120 store credit which was less than the trade in value. So after being a costumer for over 20 years Im glad Im not longer.
They are very friendly and help you with anything that you need to know.
Waited two days in a row just to try and get an account switched over and sat at the store over five hours no luck. Don’t even want to use Verizon anymore.
After hearing my concerns they were able to provide the access requested in a very nice way. The explanation was most helpful.
We have our service with them and it is always great. The employees are usually pushy when we go in. But has good selection of phones.
Everything Is an issue outside of their problems. They work with you if they feel like it. Otherwise youre a hassle and they want you gone quickly.
The employees were extremely helpful friendly and efficient
Not good- arrogant staff not helpful or service oriented. Decided to switch carriers after visit. Im much happier with new provider and saved money.
I just visited this store since my 2 month old Motorola Z2 force phone broke during upgrade to Oreo 8.0. The best they could do is have a certified used phone sent to me, if I wanted the phone quickly priority mail would cost 16. They couldnt even cover that. When deciding to stay with Verizon or change to Google Fi, you might want to think about Google Fi since being a customer for over 20 years does not seem to matter and it certainly doesnt help to have stores you can visit to get things fixed or your phone back quickly. After I am done paying for this very expensive phone I will be changing unless Customer Service improves. Verizon doesnt seem to think it has to do anything for the price I pay every month much less the price of the phone. I will go with the Pixel and a company that wants to have me as a customer. I have a big family that are all currently with Verizon. I will let them know they cant count on Verizon if things go wrong. It is fine to pay a big monthly bill when everything is going ok, but what really shows is how you are treated when things do not go as planned.
Uuggg. Always a frustrating experience. Never, do you get a person that can 10p% help you. They always have to go talk to their manager many times....
As a complete store I have no problems with Verizon, the individual store at ridge road in Rochester New York, left me feeling less than complete.
Michael Angelo showed great effort and a high quality customer service.
This location is superior to the Auburn location. We were treated kindly and PROFESSIONALLY and were told about additional features that the Auburn store neglected to explain
My Verizon assistant Anthony was awesome today, quick efficient, knowledgeable and helpful
I love going to Verizon to pay my bills because everyone there is really nice especially a gentleman named J who is works at the Auburn store thank you for having great people working with you.
Other than the wait which isnt really their fault as they are busy. I never seem to have a issue any time i come here.
Clean store and great employees. Tend to be out of phones half the time.
Modern, corporate Verizon store. Very arrogant store manager who would not help me and endeavored to belittle my account status with quips about his 50+ device customers.
Love the people that work there. They are very polite and helpful
The associate who took care of me was very knowledgeable and took extra time to accommodate my needs.
Quick and helpful. Informed me of all my options so I could make the best choice!
Great customer service on a flip phone upgrade. Very friendly and knowledgeable staff.
Me and my wife walked out after waiting 20min and then she goes In the back and stays there for 15 min I ask another rep to get her he lets her know and she still doesnt come out so we walk out . I will never go back to that store again I will try another location on another date.
Excellent 👍😀 customer service and expertise ! Rob was awesome to do business with #FirstOn5G #5GUltraWideBand
Not very helpful.got ripped off.changed my plan from unlimited to 2 gb,2 days after starting a plan with them.was still charged for the unlimited plan but was held to the 2 gb plan!!😡
Juli is so nice to work with. Highly recommended!
Quick and easy for first time ever. No wait. Looking forward to upgraded phone.
Everything was very good Julie took very good care of us and got us what we needed
It was nice and quick. Found me the best deal
Very professional and great overall experience. Thank you Julie
If you want good service from people who will be honest with you drive to Camillus or Destiny USA.
Good place, clean store, good customer service and good upselling.
Just switched to verizon, excellant in store service, so far, happy I switched from at&t
Good experience but I went in knowing exactly what I wanted to do and pay.
The wait is always horrible. They have gotten better. Everything is $$$$
Needed help w/dads phone. Very knowledgeable and efficient staff.
Nic is a good customer service
Nice attitude and friendly workers very helpful
I was ignored for nearly 30 minutes and left unhappy without being acknowledged by a representative.
Worst service they make you wait in order of whom got there first even if your buying an accessory
People are nice..but it always takes forever.
Mindful of what the customer wants. Enjoy being there.
Take hr to get waited on knot a good place to go
Love my phone, very helpful people
Upgraded with no hassle fast too
Great service and helpful staff.
Im not very happy with verizon the company. The people in auburn were ok
The staff was rude and acted like it was a bother to help me.
Staff is knowledgeable but the wait is awful.
Nothing really to say here, The best service, not the best price.
Knowledgeable staff quickly identified problem & solved😁
Always great service there
She was very helpful.
Poor customer service was told false information about adding a new phone to my account
The techs are very helpful and friendly
Fast service and they resolved my problem.
Over priced. Rip off.🤬
Very helpful,my phone is great
WORST CELL PHONE COMPANY OF ALL
Very knowledgeable & courteous employees!
Friendly staff and very helpful
Sorry but I havent been there. Stop at the traffic light
Maggie was friendly & very accommodating
They do there next to figure out and or help with phone problums .
Veronica was very helpful!
Only place to shop with the company I have service with
Good service, but expensive
Best Verizon store Ive attended
Not good at all long what time still broke
NO GEEK THERE? REALLY? THATS WHY I WENT WITH A PLAN!!
Good people,service.
Quick friendly service
Very helpful
Always great service
Waited a half hour for service
They did great.
Always long waits for me
Great discounts love Verizon
Long lines under staffed
YOU MUST ONLY SEE J!
Customer service is awful
I like my new phone
Awful customer service
Nice
Dismissed problems, very unhelpful
Excellent service.
Good Custer service
Things were ok
Excellent service
Fast, easy, knowledgeable
Very helpful
Juliana great help
Great staff
Great staff
Great service
Great service
Whole company is a ripoff
Always helpful
Very helpful
J is the best!
Very helpful
Always excellent
Like it..
Love it
Management is the worst
Knowledgeable people
Very clean
Great
Awesome
Waste of money
Sucked
Short lines.
Phone store
Total reviews rating 3.8
150 Reviews for Verizon 2023:
Review №1
2022-07-13Last week when my mother and I was at this location the guy that waited on us was great. He was friendly, offered the best deals available, and was quick getting us taken care of and on our way out. The total time was around a hour but that was setting up a new phone and a new watch. Went back a couple of days ago to return old phone and get a screen protector for the watch. The manager waited on us and she was rude, took forever just to get the screen protector put on. Was here 45 mins this time. Just for a screen protector. The wait time to be seen both times was under 5 minutes.
Review №2
2022-02-06If youve ever been here, you know that you should expect a bit of a wait before someone is avaliable to help you with whatever it is you need.That being said, the few employees who are there are wonderfully patient, knowledgeable, and understanding of how frustrating the wait can be.My experience here the other day with my technology-fearing grandfather went better than I could have expected. They were able to help set him up with a new cellphone, and addressed all of our concerns throughout the whole process.
Review №3
2022-07-31The woman checking us in was rather rude, however the tech that assisted us was top notch and very nice.
Review №4
2022-04-04Takes way to long to get service waiting times a hour or more. Women that did see me was very nice and helpful.
Review №5
2019-02-08Went in to switch from Sprint. We met with Anthony. He took the time to listen to our situation. He informed us about a promotion that was beginning the next day, and still,went through the information about which phones and discounts were available to us during the new promotion. We went in the next day and Anthony set us up with everything that he had explained the day before. Also the taxes and fees that were needed to pay for our new phones up front, was less then we expected.
Review №6
2022-01-03This was my second experience with Megan...she is a Personable, knowledgeable and efficient Manager...Ive been in the store many times over the years and have never seen anyone manage it with such a SMILE AND FINESSE.She saw that everyone that walked in was taken care of promptly...it was entertaining to watch her circulate.Having been in business with my husband I recognize exemplary employees and she is certainly that💕
Review №7
2022-04-20Fast,friendly,professional staff.Facility was clean and well stocked.Highly recommend to all!
Review №8
2022-03-24Called 3 times to ask questions about a phone, waited and hour each time to sit on hold and no one bothered to answer!
Review №9
2022-01-27We in for software help and was told it would be an hour wait. Then the manager came over and took three of us aside to help us all at once ! Nothing but A plus service !
Review №10
2021-11-07Great service wonderful people working there was on the phone with customer support for 3 hours or so asked them to put the through to the store they did took them 5seconds to give me an awnser and was able to get in and get out in about 15 mine