Verizon Authorized Retailer, Best Wireless Eltingville in Staten Island
Site: http://bestwirelessus.com/
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:10AM–6PM
Came here to pick up my phone after my order was placed with a corporate sales rep over the phone. They told me the phone should be ready however upon arrival I leaned that it was still “processing”. Nevertheless, Ali took great care to expedite my order. He also took additional steps to confirm my older phone’s trade in value and even provided me with a box and label for my old phone to be shipped back to Verizon. Lesson learned, it pays to shop small and I’ll always remember that the next time around. Thanx Ali!
Brianna was amazing! She helped me and my family set up our new iphone 12! She was very pleasant to work with and I will be back if I need help with anything on my account :)
Great service. Quick and easy phone upgrade and finance on an existing account, while also trying to get me the best deal. Sam and Moe are terrific salesmen and technicians. Highly recommend stopping in to get a new phone or accessories, get help with service, or just to ask some questions.
Brianna gave such wonderful service. We didnt mind waiting for her at all. Thank you verizon for having someone like her in your store! Such a blessing
After having many troubles with the Verizon Corporate store ordering a new phone. Sam at this Verizon store was a wonderful help, we explained to him our situation and he was completely understanding and patient with us and was the only help throughout this entire process. He made the customer happy, which I cant say for all Verizon Wireless customer service. From now on I will ONLY be going to this Verizon wireless store, after the great help Sam was with our issue!
This place was the worst. We went and purchased a phone case . The phone was a insurance replacement a iPhone 8. Well the replacement phone shorted out and insurance upgraded phone to a iPhone 11. So we figured to go back to the Verizon store in eltingville and exchange for the proper case. Well the employee that was working there on a Friday night said we have to bring back when the person that sold us the case was working . We were a bit confused and agitated and said we just need to exchange case. He said sorry cant help us. Being worried of having phone with no case we ordered one and had next morning. So then we go back a few days later when that employee was working and get told they can only exchange. We no longer needed case they were arrogant and nasty. I did everything possible to give the small people business but left no choice. I stopped payment to store don’t go there they have no reason dealing with people unless your buying a phone. I also called Verizon and let them know as well. Bad buisness
The services I received at Verizon earlier this morning exceeded my expectations. Sam went above and beyond the responsibilities and workmanship of a sales representative. He was excellent at dividing his attention appropriately amongst the several customers he was assisting simultaneously. In addition, Sam was very patient and polite, and answered all of my questions thoroughly and intelligently. He helped me transfer the data from my Android to my iPhone quickly and efficiently, especially since I was struggling greatly with my attempts at home due to some difficulties that Sam was able to work through in no time!Thanks a bunch, Sam! I would highly recommend your assistance to anyone that comes to Eltingville’s Verizon store.~Jess💋🍭
Went inside with no expectations, but was delighted to find some great customer service. Sam helped with a great monthly plan for my iPhone and hooked me up with a sturdy clear case and wireless charger. The service was quick, friendly and helpful. Overall, 5 stars
Brianna is the best. Great customer service. Great attitude. Amazing! Best manager in a Verizon store I’ve ever visited! This will now be my home store thanks to her.
I am the type of person who does not like to change cell phones but I would often go to different Verizon stores to look at the new ones that come out. I walked into the Verizon on Eltingville and was immediately welcomed by the associate who s name was Sam. I explained to Sam my anxieties of changing phones because I had so many things to change over especially my scheduling system for my business. Sam assured me he was able to change everything over for me including my business scheduling and thats exactly what he did . I could not be happier with the service Sam gave me from start to finish. When I left Verizon my new cellphone had everything there for me .Thank you Verizon for providing me with this exceptional service and thank you Sam!
I had the best experience at this store . Steve was very straightforward with me and gave me honest opinions on what I was considering purchasing (product, pricing, insurance- every last detail!). I usually leave Verizon feeling like Ive been taken advantage of. That was not the case at all at this location!! This is definitely the place to go to for anything Verizon related!
Very friendly and accommodating staff. David didnt hesitate to answer any questions or concerns when it came to which phone to buy, whats best out there on the market, or what were the pros and cons of purchasing certain brands. I appreciated his expertise when it came to whatever concerns I had about the phone, ranging from software security to awesome tips regarding maintaining the phones functionality.
Place was great, super fast, and super efficient!!! I was looking everywhere for iPhone Pro Max’s and Brianna not only found them for me but was able to get them in my hand the day of!!! definitely made one family’s christmas
Ive dealt with Sam! Hes a very patient young man very helpful! He made sure everything was transferred over properly and he gave me the best deal I highly recommend him and his store
Jasmine has helped make this the most painless experience ever. My phone fell and broke and she gave me all my options to assist me with getting another device. The whole staff is very knowledgeable. This is my new Verizon home store!
What a pleasure it was to walk into this Verizon store and be greeted by ISA, who was very polite, patient and knowledgeable about everything and was very helpful with an upgrade which we were there for. I wish I could give him more stars and would highly recommend this place to go to! Thank you ISA.
I was treated with respect and very politely. Leon was helpful and understanding and worked with me to the best of his ability to ensure my complete satisfaction. Would definitely recommend this Verizon store to future customers.
Leon is great! I went in because i was having issues with my iphone7 he tried fixing it but i needed to get a new phone. I work a few stores down so i went back work and He took care of everything for me. He backed up my phone, transferred, put my case and screen protector on my phone and all i had to do was pick my phone up when he was done. Verizon always takes forever but he made today so easy!
I’m very happy with the service I received today from Isa. He spent a lot of time with me making sure I got full satisfaction from my visit. Very kind & patient. Will definitely be coming back to see this young man! Thank you!
Sam thank you so much for your help amd finally getting me out of this cellular nightmare. After spending weeks getting the run around from T-Mobile and getting nothing but headaches. I finally came here and within 20 minutes Sam was able to fix everything they had done to disrupt the last month of my life. He was super professional and polite, an absolute pleasure after being treated like a punching bag by the other carriers associates it was such a relief to have someone who really cared to help and leave you feeling satisfied with GOOD CUSTOMER SERVICE.
I went in for a charger and Sam helped me so much. He pulled up my account and noticed I was going over on Data, he saved me money on my monthly bill and He helped with a Tablet! It was fast and helpful and honestly so much better then calling Verizon directly.Go in and see Sam!
Had such a great experience here with Sam. He was very accommodating and helpful with a new phone transferring everything over and was very generous with the accessory discounts I would highly recommend this place 5/5 stars!! More than happy& it was greatly appreciated
Sam was able to help me find the right phone based on my needs. He was very accommodating and a delight to deal with. I am likely to go again to him for my phone needs and recommend others to do the same.
Thank you Sam for a very awesome & pleasant visit. You were extremely helpful & helped us after a massive headache at T-Mobile. We are very thankful to be back to Verizon. Thanks again!!
Honestly had the best experience here. Such nice guys who actually know what they’re talking about. Super professional but at the same time made you feel like a friend instead of a customer. 10/10 would recommend!
Leon was a wonderful help after I had lost my phone. He was quick and very knowledgeable. Recieved a new phone within minutes with all contacts pictures and apps!! I will come back as long as Leon helps me lol
Sam did a great job helping me set up my brand new iPhone 11 pro and quickly backed up all my stuff so I don’t lose anything on my old phone. Thanks again.
Sam is a lying, dishonest disgrace who took advantage of 2 senior citizens, both who English is their second language. He lied and misrepresented the facts in order to make a sale. Never did he tell them how much the monthly charges would be or the actual cost of the products and added insurance to a phone without asking. And Dave swears by Sam’s lies. I hope one day they experience the same level of deceipt. I am trying to speak to a regional manager but can not get the name or number of one. Shame on you.
Sam was very attentive to our needs and thoroughly explained everything to us, got us a good plan and was very respectful, A very nice guy and told us to come back if we have any questions I would definitely recommend MBA Wireless in Eltingville and recommend working with Sam
Sam and Dave did a great job answering my questions when getting 2 new phones. Cant thank them enough for their help. I will continue to drive 30min to see them instead of the store on Richmond!
This store was great, very quick. I didnt have to wait like the other stores Ive been to. They were all very friendly, especially David. He helped me decide on the best phone or me.
Didnt even know the store was there, happy I saw the sign. Its much closer to me than the one on Richmond Ave. The sales rep, David was friendly and helpful in helping me choose my new phone. An nice, easy experience.
Its been a pleasure dealing with Sam, his service is excellent! I highly recommend him to your friends and families he has all the patient in the world thank you guys once again 🙂
Sam was very pleasant to deal with he always go above and beyond for all of his customers I highly recommend him to your family and friends thank you Verizon for the best experience
Brianna was excelent at setting my additional phone and giving us all the info we asked and needed. Her customer service was above and beyond!!!!
Stephen is one of verizon wireless best assets here. I dont go to any other store because of the customer service and level of knowledge he has. I am thankful for him to be so close by to answer any questions I have. thank you so much
Whenever there is an issue with my account or phone leon is always a wonderful individual that helps me step by step taking care of the situation. Truly professional in every way Verizon is the best to go to
Leon was an absolute pleasure to work with. Polite, professional, and thoroughly knowledgeable about products and services. I left the store a happily satisfied customer.
Sunny was absolutely great. He helped me and my husband get into a new phone and transfered all our contents. Everyone should go see Sunny he goes above and beyond.
All the representatives that work at this location are always courteous and helpful. Sam is very knowledgeable and helpful every time I’ve ever gotten a phone or had an issue.
Awesome service, purchased buy one get one free Galaxy S7s for me and my wife. Halil is very helpful and explains very well.
Excellent sales people! Very friendly and patient. Jasmine was great at helping me understand my options and explaining everything to me.
This store was very good. There was no wait and David listened to all of my questions and answered them in a way I could understand. He made suggestions based on what I was looking for, I really appreciated that.
I just want to say that I recently upgraded my phoneI went to Verizon in eltingville and dealt with Sam. He was the most helpful young man and took the time to show me everything I needed to know.
I had a great experience at this Verizon location. Their worker Leon was super helpful when helping me choose a phone. I’ll definitely come here the next time I need a phone!
Great customer service here.Got a great deal on mothers day for two galaxys and two iPhones.Sam was very nice and helpful and he seemed to be very knowledgeable about his job.100% recomend him.
Brianna, i highly recommend her shes so awesome and patiently helped us all the way. ❤️❤️👍👍👍👍 shes amazing.
Never knew this store was here, its very close to me. I went in to ask some questions about my old phone and Dave and Sam were both very patient and explained everything to me. I will be coming here from now on
So glad we found this Verizon dealer!! Employees extremely knowledgeable, patient & got us best deal Very happy customer! Highly recommend!!
Brianna was extremely helpful and friendly while helping me today. She is the best!
I had the pleasure of working with Sam and Dave they were extremely helpful and very knowledgeable. They were very pleasant
Awesome experience at the Verizon store on amboy.Romeo and the manager went out of their way to help me set up my phones and tablet. Thank you so much
Best customer service experience ever had with Verizon !!!!! Brianna was the most helpful and knowledgeable person I ever dealt with!!!
Sam is very helpful very pleasant he provided with me with the best deal Im very comfortable bringing my family and friends to this location thank up guys once again
Sam was very helpful and knowledgeable with all the questions I had regarding verizon very nice and pleasant place to bring your friends and family over thank you verizon
Halil and his team are awesome, everyones knowledgeable and friendly. Mert, Jill and John are awesome just like family.
This store is great, David explained everything and made this experience smooth and easy. Im happy I came here
Went to Verizon last week to upgrade my phone. Sam was great, and knowledgeable in upgrading my phone and giving the best possible deal.
Great experience with staff..very attentive..was able to explain plans and gave me the best deal! Will definitely go back to this location.
Halil and his team are awesome, very knowledgeable and helpful staff always goes the extra mile. Amazing.
Wonderful staff, always willing to help. Will go extra,mile for customer. Highly recommend their service.
This is the best verizon store I have ever been to thank you Sam for everything youve done for me
This location is a local gem. I came in needed assistance with my phone and Jasmine took her time to teach me all the features and them some.
Brianna was so nice, was able to help us in what we need , very courteous. 💕💕
This is not even a Verizon store it is an indirect location. If the money due to me is not reversed I will then put in this description the full very disappointing experience!
Jasmine was wonderful. Assisted with my upgrade and transferred all my info. Thanks!
Mert and Jill are awesome very attentive and knowledgeable. Best Verizon store Ive been to.
Awesome service. Thank you Sam for helping me upgrade my phone!
Very friendly, always a smile even for technical issues, best Verizon store on the island hands down
They were very helpful and quick . The man David helped me and he was awesome .
Sunny was very helpful and knowledgeable. Wonderful customer service by all in the store.
Sam the man, dope experience with this salesman. Goes above and beyond for the customer!!! My new V store!
Amazing hands down best Verizon store on Staten Island, Halil and his team are amazing.
Steve did a great job helping me get into a new phone. Thank you
Sam at this store was so helpful and knowledgable! I will definitely be back soon!!
Leon was extremely helpful during my process of getting a new iPhone.
Great service and knowledge by the manager Stephen. What an absolute pleasure to work with from beginning to end.
Sam was very helpful and knowledgeable. Great customer service!
Awesome service, took the time to setup everything and transfer all my content. Recommend this place to everyone.
This place is great especially Isa go see him and give all the business to the man
Stephen did a great job helping us today! Thank you
Halil got me a new phone and tablet and extra gigs, very happy walked in with a broken phone walked out happy.
Amazing knowledgeable people in this store . Halil and his team are amazing.
Very genuine personality. Go see Halil and his team.
Brianna was great. very good service
Brianna’s service was the best and her service excellent!
The best and easiest experience at Verizon location I have had!
Leon was extremely helpful and very accommodating and nice to deal with
Leon was amazing. Very knowledgeable and friendly.
Great customer service from Jasmine and Steve. Thank you!
Bad service and the manager Steve was rude and unprofessional go to a authorized Verizon Wireless store
Sam is the best. Very professional and knowledgeable.
Leon is the best he is very good at what he does he is very helpful
Awesome service. Go see Halil always.
Great service!! Quick and fast pace.
Great service ! Very friendly and helpful.
Sunny is awesome, best Verizon store on Staten Island
Amazing customer service.... thanks sam!
Awesome staff, Halil is very knowledgeable
Great job otzi I need another tablet
Fast service very knowledgeable staff
Halil and his team are amazing!!!!!
Brianna was absolutely amazing
Leon is the best, no questions asked
Awesome guys Sunny and Mert.
Excellent tech so helpful!
Not pleasef with prices nor service
Wonderful n polite staff
Very nice staff, helpful
Amazing store staff
Very helpful
Too damn expensive here
Excellent service
Awesome service
Awesome service
Good service
Stephen A+
Total reviews rating 4.6
127 Reviews for Verizon Authorized Retailer, Best Wireless Eltingville 2023:
Review №1
2022-07-12We went to the store on a Friday evening - 30 minutes before closing and were met by Jimmy and Jackie who immediately began to help us. My husbands phone was broken, and he needed a new one asap! Thirty-five minutes later we were leaving with a new phone in hand and several unused discounts added to our account. Jimmy even had us come back the next morning to help us set something up. The staff in this store is professional, friendly and patient! Thank you to Best Wireless!
Review №2
2022-07-07Jackie and jimmy were AMAZING. It was both of their faults :) all kidding aside Jackie took the time to help me figure out which meets all of my families needs for my own phone and daughters iPad. She was so helpful I am going back this week to upgrade my old iPad and get my son a new one now! 👏👏👏👏👏 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Review №3
2021-12-14Gerard is the greatest Verizon manager I have ever dealt with. The minute I stepped into his location, I was greeted promptly. He went over every plan and phone that I wanted to go over, and then some. He explained the differences between Apple and Android with ease. His level of expertise far surpasses any employee I have ever dealt with. I came in just to price, but walked out with 3 new lines.Thanks, Gerard! Ill recommend you and your location to all my friends and family.
Review №4
2022-03-21I want to leave this review so the manager and owners can talk with this employer and trained her again in how to treat customers. This fat lady called “Jackie” of course this is not going to be her real name. I am going to provide a picture of her so hopefully she can get fired!!! 👏🏻with the worst attitude in Staten Island didn’t want to help old veteran man.I been over the phone since 11 am 2 hours trying to get a pin. Because of the inconvenience trying to verify my account they told me to go to the nearest verizon store which I did 4348 Amboy . When I asked her for help she laughed. I came very nicely two times to the store same day to see if she can help because she just needed to pull the account in the system and help me with my information. she just provided customer service number. NUMBER I been calling all day. Same Number that it’s on google. 🙄 she even said that she was going to call the cops because we can not wait in the store. It’s obviously that this lady has problems and doesn’t want to help customers which is her job. Worst customer service , bad nasty attitude. I felt discriminated and insulted
Review №5
2022-03-05They made several mistakes when simply replacing an iPhone XS with an iPhone 13 Pro and were dismissive. I do not recommend this location.
Review №6
2020-11-07Excellent experience. The store manager Brianna workers with us personally and made sure we had the utmost customer service. Very easy and fast. I’ve been a Verizon customer for 20 years and I have never had such a pleasant experience at a Verizon store.
Review №7
2020-11-06To which it may concern. I was very pleased today with the customer service! Brianna was very helpful, fast and efficient. She was also able to explain things to me in a way that I could understand. This helped me feel more comfortable asking more questions. She should get a raise. Thank you, Matthew Cole.
Review №8
2019-06-17I went to this store to purchase a new phone for my daughter. Sam was amazing, he was very patient, explained all the promotions and reviewed the best options for us, which saved us money. He also gave us good advise, which he didnt have to do. I can honestly say, Ive never experienced this level of client service from any other Verizon store. I will only go here from now on. He understands client service and went above and beyond to put us first.
Review №9
2020-11-07Me and my fiancé went into the Verizon store on 4348 Amboy Road today because I wanted to upgrade my iPhone 7 Plus to the newer iPhone 12. Upon entering we were greeted by the sales rep Brianna. I cannot say enough positives and amazing things about her, how helpful she was, how patient, entertaining, and honest as well. I had to switch my phone number from one account to another and she was so helpful and informative on what to do and made the whole process seamless and easy. Her customer service is A+ and I HIGHLY recommend to go see Brianna at Verizon 4348 Amboy road if you’re wanting to do anything phone/electronic related. Both me and my fiancé are very satisfied customers!
Review №10
2020-11-19Brianna’s service was exceptional. She saved me money on my monthly bill, set me up with my new phone (which I love), and helped ship my old phone out. Thank you so much!