In-store shopping
Yes
Verizon Authorized Retailer, Best Wireless in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Delivery
No
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Planning
Quick visit
Yes
Payments
Cash only
Yes
Phone: +1 212-321-0362
Site: https://www.verizon.com/stores/d...
Site: https://www.verizon.com/stores/d...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–6PM
- Sunday:10AM–6PM
Verizon Authorized Retailer, Best Wireless in other cities:
Comments (199)
I had a great experience here with excellent service, which is hard to find in the city. I had to add a 3rd phone to my plan. Rick helped me do that quickly and at the lowest price possible for my plan. My plan cost hardly went up at all. I was very grateful for good, honest, helpful service.
They are the best.....have been dealing with these guys for years. Rick was the greatest .but I cant find him around. I ask..I call he was the best....but todayvi needed help and I met Al..the sweetest kindest...patient..helpful young man..go there and ask for AL...thanks AL FOR YOUR HELP...HOPE VERIZON APRECIATES YOU
The staff was so helpful! They had the best customer service. They actually care about helping the customers.
This review is long over due. Complete rip off, lied about everything. Screwed up my number. Garbage.
Came in extremely stressed and unsure about my particular situation. I was assisted as soon as i walked through door by sales rep John. He assured me the problems were to be fixed and did so right in front of me! Can’t stress enough how good service is here.
John was extremely helpful, knowledgable and kind. He went above and beyond to give me the best tools that fit my needs. He had an answer for every question and I will continue coming exclusively to his shop for all future service needs!
Sketchiest place ever. Strangest customer service experience of my life. Charged me multiple times for the same phone. Promised to fix it, did not! Apparently not even a Verizon store. Ive spent months trying to get my money back for duplicate charges. Rude, mean, bullying people. Will never set foot in this store again. Seriously considering changing my provider even if it costs more money. It would be worth it to be treated with decent customer service.
Excellent experience here getting a new phone. Thanks for all the help!
I had a wonderful experience when I came into the store today, thanks to the help of the nice young man Joel. I ported over today from AT&T and thought it was going to be a all day thing since I was going in with no information. Joel told me it was no problem and how we can get AT&T on the phone so we can gather all the information we needed. Joel spoke with AT&T so professionally and at ease that everything was a smooth process. After that I was welcomed to Verizon. Thank you Joel for making my day so easy you are well appreciated and one of Verizon’s best example of excellent customer service if you guys need any help I recommend Joel he’ll get the job done promise you that.
Rick, Brian and John were excellent. They helped me with my issue in no time. They were clean and organized. Overall a great experience and recommend to anyone who needs help with their phone or anything wireless.
Excellent service . I really like the service given In this store complete staff is very professional. Richard and Rick took their time to set up my phone and set up email . My employee discount which I never knew I can save money on my bill. I highly recommend this store any body need service come to this store. They will assist you..
John is a terrific rep for Verizon and this location is by far the best. We have had our corporate accounts with Verizon for years, and this location and team is diligent, helpful and even helped streamline our account to save us on our operating costs. Recommend them highly!!
So I was in Europe when my phone dropped in water. The phone was full of cracks and shortly after stopped working. I was without a phone for week!!!When I got back to the states I immediately went to this store and John and team immediately helped me out without hesitation. Within an hour I was all good and on my way. Great job
John helped me reorder a new iPhone when I was sent the wrong one, and helped me set the whole thing up! He was able to restore all my photos and apps from my old phone. It was a huge help! Definitely recommend this store.
Ralph & Rick (store manager) were great & super helpful. They act on the best interest of their customers. Best customer service ever!!! Got a really good deal on my iPad too! Thanks guys!
The service here is spectacular. Yay and John were very instrumental in my decision to stay with Verizon. They made me feel like family and informed me of all my options. They even went the extra mile when I spilled $50 worth of food on the floor. They went next door to speak to the manager and they replaced my food. I am forever thankful for their kindness. If you want first rate service.... come to version wireless on Fulton st. NY NY.
I liked how straightforward the rep was. John is a good sales rep, but, a little pushy. I had to go over everything I was ordering and the price. At the end of the day, Im satisfied, but I now realize the Verizon Wireless stores are primarily in the business of sales, not service.
Let me start by saying that this has to be the best location I’ve been to. I’m new to this phone company and John and Brian made it so easy for me. They are very helpful and answered every question I had. They even fixed the problem and helped me with other things I didn’t even know about. Thanks guys and keep up the amazing job I really appreciate y’all!! If I could give you guys 10 stars I would!!
John was very helpful in assisting me recover functionality of my email and contact list. I would recommend his services and would not hesitate to return to his shop for future service.
Manager was such a great help. Very professional and friendly, he made sure to mention every offer available which makes a business successful. Im very pleased with my service . Ralph was really great
Me and my husband bought chargers here last night for our new Galaxy phone that came with a double type C cord. We needed a USB one so we can charge through a brick. Spent $87 here thinking all our problems are fixed but one of the boxes was preopened and missing the cord. So all we bought was the brick, a USB brick with no type C cord. Complete waste of money and they wont exchange it even though we bought it less than 24hrs ago and it was completely not our fault.
Great experience here got new phone and the rep Israel was really quick
I generally dont write reviews about anything but this was by far one of the worst experiences Ive ever had. He tried to sell me a phone case he knew wouldnt fit my phone, wouldnt give me a receipt for the refund, and charged me $180 for a glass cleaning and screen protector (which he never even applied). Currently being disputed, save yourself the time and go to an actual Verizon store.
They did great and took care of my hubsand and I, they where helpful and friendly and we expected to get new phones and we did. Yess you have a happy client. All smiles.
Brian was really great, he took his time and transferred all my information when I thought I couldnt get anything back. The store ideal and the manager there is very nice and down to earth.
Great store. Jason was extremely helpful!
I read reviews online I was little shock.because when I came in store and upgrade my phone every thing was same as verizon told me . Store people are helpful they took extra time to teach me my new phone . I did not feel rushed to purchase it took my own decision after satisfied with their service.I can say I recommend this store if you need new phone and dont know about much technology. .
Shady place. They try to sneak in added charges. The associate who helped me has no concept of privacy and tried to browse through the data on my phone. Dont trust the 5 stars. They make you give a good review before leaving.
All 5 star reviews are fake, they force you to leave a review before you leave the store. Saw the guy going through my photos and reading my emails after I unlocked the phone for him. Shady experience.
I had to visit this store when my phone broke on a business trip and I needed an urgent replacement. I was originally very pleased with their service until the gentleman started lying to my face. First, I was told I had to downgrade my phone based upon what they had available, but then they charged my account for an upgrade. Then I was told repeatedly that the phone he gave me was brand new, even though the box said Refurbished plain as day on the back. His response to that discrepancy was that it was a different box...nope, MEID numbers on the box and the phone are exactly the same. He charged me nearly 50% more than any price I can find online, and now I have to watch my account to make sure I am not also receiving a monthly charge. Most frustrating part is that, because I was in an emergency, I would have been fine if I had to accept the refurbished phone, just be honest and dont charge me an upgrade!! I will make sure Verizon knows how this licensed store operates.
Thank you, Yea for being so helpful! I needed to save money on my bill so I appreciate you taking the time to explain everything to me : ) Its hard getting good customer service so I will definitely come back to this location again.
Dear Verizon,Would like to take this opportunity to let you know how satisfied I am with Joel! He was very helpful from the beginning. He also educated me with all of Verizon deals - to the point where I will be returning with my partners to open a new business account. Thank you Joel!
I just stopped in to buy a new phone. There was some kind of glitch and my account was upgrade automatically, before I signed anything. John was able to help resolve the issue very smoothly!
!!! FRAUD PURCHASE ALERT !!!The staff here is really nice until I figured out the manager made a fraud purchase (iPhone X) on my business account on the same day after I went there to replace a sim card by giving him my pin. He thought business account with thousands balance would not notice the $50 payment per month but I did. I called customer service and was told to solve the issue with the store, which obviously the SAME staff helped me with the problem saying that was a mistake and ended up showing equipment returned on my account. But I DID NOT make a purchase nor return a equipment. Called Verizons fraud dept before and after going to the store but they did not help at all. Will not and should not visit this store ever again and so do you!! I wish I could give them zero stars.
Wow! Gus really made my day. Walked in to discuss storage options on my Note 4... and he completely blew my mind...he researched my upgrade options and saved me a bundle. Happy customer here!!. Walking out with my Note 7; a tablet and tons of goodies.
O my god .. This store is great. I was paying $120 bill every month. My friend recommend me to visit in this store .. Unbelievable Rick lower down my bill from $120 to $60 .. ..Now I highly recommend this store to every body who thinks their bill is so high and planning to leave Verizon . before you cancel must visit in this store and ask for Rick Singh..
My husband and I were having lunch in the area and decided to pop in this Verizon location to see about upgrading my Apple Watch and both our phones. John not only walked us through the entire process thoroughly but we both left we the Iphone XS and I got a new Apple Watch as another Christmas gift! John’s professionalism & high quality customer service was amazing and appreciated. I only want to come to this location because he’s so great!!!!! Verizon cooperate needs to be VERY generous with his yearly review. I will be back soon. THANKS JOHN 🦋
My life was saved when I entered the Verizon store on Fulton and Willams street. My phone was broken and I was in dire need of some support, John assisted me and made sure i was taken care of before I left and the support continued when my new phone arrived. If you want excellent customer service bypass all the other Verizon location and come to this location. Thank you for all of the support.Thank Adit for hiring John at this location!
The most worst experience ever. They are rude, incompetent, zero customer service ( I doubt if they even know how to treat customers). The guy who calls himself as the owner is a total loser and looks like they hardly have any business. So, they try to con any body who goes there by charging 10 times more the actual price. Be ware and be very careful of this place as it’s a con business going in there. What a disgrace!!
I feel that John was very helpful and made sure I was happy with what I wanted.he has very good customer service skills and I will be proud to send more customers to him
Do not buy from them they are horrible people horrible service. First of all they over price everything. They would charge 60 dollars for a 20 dollar screen protector/case/or any accessory They sell phones at their own prices. Trust me i worked for them. Don’t take your phone here they say they have a diagnostic machine in the back and they don’t !!!! There is no machine. Scammers !!! they take your phone and put it in the back room and come back to tell you your phone is dead and can’t be fixed just so they can sell you a phone. Also they would sell you CPO phone and tell you it’s brand new. First class rip off artist. Also they treat women badly and discriminate
Went there on their first day, expecting a difficult experience. The employees could not have been more helpful or friendly and they got my new phone activated quickly. Plus, they are always bumping JAMS on the side walk and that is cool.
This location is a hidden gem in Corona. The manager Angel works at the customers pace and ensures the experience is what you would expect. I would highly recommend this store especially given that the staff speaks both English and Spanish.
The team here is so helpful, especially John! I have had two broken phones repaired in the last couple months and he were really attentive and helpful.
Asif Ahmed is utterly gracious. He is most helpful when my urgent needs with payment plans and options to stay on the right path. Im thankful for his consideration. Please continue to have people of his caliber at your location. Thank you- Denise
Excellent customer service. All staff were very eager to assist with any & everything needed. Definitely recommend this location to everyone.
Everyone at this store was super helpful. I spoke with Moe and he was able to resolve all of my problems, the whole experience was quick + easy. They even through in a free tablet upgrade - if youre in the area and need a verizon store this is the place.
John & Brian extremely helpful,patient and mostly helpful. Awesome guys and the best location.Thank you so much for assisting me with all of my devices and fixing the problems most importantly.
Excellent service! They save me from alo of worries. They were patience and understanding. I will definitely come back to buy other accessories. Thanks guys
I have had good and professional treatment from Gustav and his manager Rick. They were very knowledgeable and help me understand the process in order to get the right phones and tablets.
Was absolutely amazing I am beyond satisfied with the customer service I received from Ralph hands down. You guys just got a loyal customer because of him taking his time to explain and setup my plan!
I loved my new LG G pad 10.1.. I must sayvery nice store and Rep is very professional. Rick and Ralph big help.. Recommend every one to do business in this Fulton street store..
Yea is very helpful and provide great customer service. She explains everything very well to me. Will definitely visit this store again
I came to Verizon Fulton with a broken phone. I told Rslph that I was unhappy with the note 8 that another Verizon store had sold me. Ralph was very helpful and recommended the Samsung 10. He did a great job
I loved my experience at the Fulton location! The customer service was excellent. I highly recommend this store. All your needs will be met.
In 2016, a girl from this store lied to me and said if i want to use my corporate discount, i have to open up a jetpack ($10 a month) on my account. It was NOT TRUE and i was stuck with the $10 bill every month for 2 whole years due to contract. DO NOT GO HERE.
I walked into Verizon at around 7pm with a completely broken phone. I was helped by Yay, she was the best! Friendly, helpful, and patient. The next time you need support, come to this location and ask for Yay, she knows it all!
Ralph was very informative and explains everything once you slow him down a bit. Quick and cordial atmosphere. Kudos to manager Rick and the Verizon crew.
I normally don’t like going to Verizon’s but these guys (Joel and john) were so friendly, quick, and easy to work with. This was by far one of the most seamless experiences I’ve had. Hang onto these guys Verizon!
John, who is a sales associate here, assisted me. He was extraordinary patient, vastly knowledgeable about the offerings from Verizon and available equipment. Excellent.
Great work! Very knowledgeable and patient. I’m very happy with service and recommend one to come here and tell your friends to come.
Israel and Erick were great!! Awesome help. Will recommend store to everyone. Helped me with all my issues and fixed my contacts! Thank you!
The sales person seemed eager to help, but I dont think they quite understood what my problem was, despite my explaining numerous times. I had purchased a new iPhone thru Verizon and received it in the mail. Very soon after I activated it, it said I had no SIM card. The sales person seemed to have trouble understanding that it was a new phone, that I hadnt dropped it, and that I had purchased it thru Verizon directly. I had to tell him at least three times. Clearly the phone had a faulty SIM card, so it should have been replaced for free, but he charged me 19.99 for it. I protested, but he said that since I didnt purchase the phone in the store, they needed to cover the cost of the new SIM card or something. He said they could bill me instead of charging me in store, but that it would cost 34.99 if I did that. Something to do with an activation fee. I didnt feel like I was going to win this argument, so I paid the 19.99 and left. I went right back and got a receipt and called Verizon customer service, and they told me I shouldnt have been charged and credited my account. It was weird--youd think the sales person would have more common sense about something like this.
DO NOT GO TO THIS STORE. They scammed us and we ended up paying $400 for a device that corporate Verizon store stopped selling 2 years ago.I am hiring a lawyer now and bring this to court. For your own sake, just don’t go.
The service was fantastic. Ralph and Rick were both wonderful and made me feel like a priority. Quick and easy, will be back.
The folks here were very friendly,knowledgeable and helpful. I went to upgrade my phone and I was happy with their services. Definitely recommend going there!
Switch to Verizon from another carrier, did my homework, still surprised by these amazing guys! Awesome service! Smooth transactions! Super helpful! Highly recommend!
John saved my life today. My bf and I ordered new Verizon service and phones online for store pick up in Brooklyn (Atlantic terminal - avoid them at all costs). The Brooklyn store handed us our bag and said Just turn them on and cancel you old ATT service and your numbers will work. So I did that this morning and then checked in with Verizon and Verizon said my ATT number needed to be connected in order to transfer properly. I freaked out and ran to the Verizon store at my office (104 Fulton) - John was already working with a customer but I was clearly frazzled and upset and he spent over an hour working with me to get my phone fixed, including calling ATT for me to re-connect my number, then properly ported my number into Verizon service, and advised me of additional promotions I was unaware of (because again, the Atlantic terminal store is garbage). Thank you, John! Wished we had just come in here from the start!!!!
Staff was very friendly. I was seen immediately. I was assisted fully. I’m very happy with the service at this store. Also, the music was great.
Israel helped me out today at the store. I absolutely loved his service. The store environment is very friendly. I will definitely come back to this store.
Great customer service, very helpful when I came in and had a problem with my phone. Had anxiety and left here completely content. Thanks soo much guys
***SCAM ALERT** WARNING***READ THE YELP REVIEWS**THESE REVIEWS ARE BOGUS ON GOOGLE THEY MAKE YOU LEAVE POSITIVE FEEDBACK IN THE STORECareful when purchasing or upgrading your phone. THIS STORE IS NOT OWNED BY VERIZON AND IS INDIVIDUALLY OWNED. SO THEY DO NOT HAVE TO ABIDE BY VERIZON STANDARDS.They (particularly ISRAEL) used bait and switching with me when I upgraded my phone. Verizon Corporate said they could not do anything about it because it is individually owned and operated.The Manager Rick, whom also initially confirmed the deal I thought I was getting, yelled at me and would not escalate the issue to his superior or the owner Harry. They only offered to refund me my phone and waive the restocking fee which I gladly did. I would not want these crooks to have my business. I will be exclusively dealing with Best Buy or a VERIZON DIRECT STORE no B/S authorized dealers.I will be contacting the BBB and NYC Consumer Affairs.
Old phone started doing crazy stuff so I had to get new phone. These guys are truly the best in the entire city. Very pleasant and helpful.. also had free candy and water ha
Was here with my wife. Our visit lasted about 3 minutes. We asked to pay 1 months credit onto her prepaid account. We were initially discouraged from being in the store for that purpose (they really tried to just get rid of us) until we were finally told by the manager that only cash would be acceptable. We left, of course. Not only annoying/insulting but fishy, considering that any other Verizon store weve been to has accepted credit cards for adding value to an account. Im not surprised by the other reviews which recount stories of paying fees for fictitious services. Avoid.
I came to the store for a sd card and now im walking out with a brand new tablet and phone!! The sales rep Yea also helped me save money on my monthly bill this was a very informative visit, i will be returning very soon!!
Very nice store I am glad Verizon came back on Fulton street... New team very helpful especially Rick Singh store manager..and Harry.. Both help me lot to understand new plan and save money on my bill..Thank you guys..Good luck
Everytime I come into Verizon store yay is very friendly and helpful. I been shopping at this location for years because she takes good care of me. She is a good asset for Verizon
Very pleasurable experience. Got quick friendly service from store manager and Ralph. Will definitely return to do it over when that time comes
I went in store today to buy tablet for my son. Ralph took his time to explain me and make me under stand my bill. very professional. .
Yea Ji is a very good employee and treats me very well everytime I come to the store. Im very satisfied with her service every time ! She deserves a raise!!!!
I am so pissed, so I went in that store to get my free screen protector. was told they couldnt give to me because I need to call directly to Verizon so I would be able to get it. then in 0.1 seconds rick singh starts to activate a hot spot stating it was totally free and why he didnt understood why other Verizon sales agents didnt offer the free items customers are entitled too. so I was like okay but I dont want to be charged anything, and he was like dont worry. then not one moment he mentioned a activation fee until he was all done with all the activation then he decides to say OH THERES A $40 ACTIVATION FEE oh my god I was so amazed at his willingness to help and offer GREAT CUSTOMER SERVICE. I automatically said okay i dont want that, i knew theres was something tricky about all this. then i told him cancel everything out, then he offered a $40 dollar discount witch he added it to my acct right then and there while i was still there. he also said he was sending a link for a discount to my work email, that never got sent to me. many things were said but finally i left with the hot spot but WASNT FULLY CONVINCED so i called Verizon directly to make sure i wasnt going to be charged any activation fee. come to my surprise I WAS TOLD THERE WAS A MONTLY CHARGE AS WELL. i immediately wanted to cancel the whole thing. and wasnt able to. i have to return the hot spot to it original purchase. witch im no where near because im not from new York. oh Verizon you never changed...im still in the process with this whole mess. very irritated!!!!
Mayeesha did a phenomenal job and solved my problem. Glad she was available for me! Tom was a great assistant too.
Great service!! I was really nervous about switching from Samsung to iPhone and they took such good care of me and made it totally stress free!!
Giving two stars instead of one because they were friendly.I purchased 5 phones for my family and asked numerous times if there would be any additional charges or fees from them or verizon and was told know. When my familys four phone came in, I was told there would be an additional charge of about $300 to buy out the old phones. I was suprised and complianed and was told that it was Verizons fault..... which was annoying - Id like to think they just made a mistake but was surprised they were taking no ownership, apologizing or offering another benefit. Instead the option the manager offered was for me to return the phones for no additional charge - which was the final straw for me as the phones are worth 2K+. Not someone I want to do business with. So I cancelled/refused the order and was told I would receive all of my money back - but when I went to return my phone which I had for one week, I was told there would be a $70 restocking fee - which is only $35 at am Authorized DEALER.
Bought an iPhone Incipio case here and found it cheaper in Incipios own website. Store gave me a $10 credit to their store but when I had an issue with the case just days later, they were no help.
To Whom it may concern,This location was extremely was professional.They were super helpful.I recommend this location to anyone who needs any assistance with an issue.
Very helpful and knowledgeable team they were polite and courteous it was a pleasurable experience if I need any further products I will surely return here
I am t mobile customer came in Verizon store today for charge my phone staff was helpful and also fixed my phone. My phone was not connecting to internet Guy fixed my phone free of cost if ever I change my services I will come to this store.
I love my new iPhone 6.. Very helpful store especially Rick .. He really take care of his customer.. I recommend every body go to this store..
Richard Persaud and Rick Singh and Asaf Ahmed are very kind. They explained everything to me, who am a Spanish speaker, with detail and patience. They gave me lots of discounts. Theta did everything that show le be done to get my debí es wiki ha. And what is more important: they made me laugh a lot. Thank you guys!
Outright fraud.Four of us recently took a trip out of the country and required temporary international plans for our phones.The plans were $40 per line. No problem. Then we were told we had to pay an additional $60 to unlock our phones for travel. It seemed weird, but we went with it. My charge came to $85 to unlock my individual phone because of taxes and fees. My friends paid $155 to unlock two phones. Our salesperson entered some kind of code into one phone, but none of the others. It was weird.Then my salesperson also told me that I would have to upgrade from my iPhone 5 to a 6 because my phone was too old to work in Costa Rica. (!!)(Apparently, theyre very up to date down there.)I declined.We paid up and got out of there, feeling very dubious about the whole thing.I called Verizon directly and learned that it was all fraud. Theres no such thing as unlocking iPhone 5s or 6s.He was just making it up.Verizon recommended that we return to the store and confront them.We did. After much argument and more calls to Verizon who continued to back us up, they refunded our money with apologies.Avoid this place.
Crooks – Don’s use this dealer. All of the 5 star reviews clearly seem to be an incentive by how the salesperson’s name is mentioned in every single one. When they offer you anything free – there will be a catch. They will tell you that the item (in this case a tablet with the full price purchase of my $800 phone) is free and you only have to keep it activated for 6 months, but they will fail to tell you that you have to keep a 2 year contract with Verizon. I was duped and had to pay the full $70 restocking fee because, AS I TOLD RICHARD 3 TIMES, I did not need a tablet and would want to give it away to my family if there was no catch after 6 months. They told me to ask Verizon for a credit. I regret not saying no in the first place. Avoid this scam.
Unfriendly rude people. I usually choose not to rate at all for bad places. But this store is exceptionally rude according to all the people I know who went there. That is when it comes to things that they are required to do for Verizon but they cannot make a profit.
Came in because my screen touch wasnt working and John helped explain the issues and all my options! Great customer service
I had a wonderful first experiences with Yea Ji she explained all needed to know and went above and beyond even recommended the local area as Im from Australia, highly recommend her!
My experience was was pleasent. Tech name Richard, was very helpful, made it easy to understand. Would recommend my co-workers, and friends.
Yay couldn’t have been more helpful with my transfer from AT&T to Verizon and new iPhone purchase. Extremely happy with everything. Thanks again!
Excellent service! Took time to explain and review billing and products. Saved me money! Wonderful salesperson!
I went in canal street Verizon store the guy I spoke to he was not helpful .. he said if I need new phone I have to pay $150 for phone and $150 for free tablet .. Today I came in fulton street Verizon store and I spoke to Rick Singh store manager he gave me really good deal I paid $59 for phone and free tablet .. I saved money and I am happy with Verizon service .. I recommend every one must go one time and speak to Rick Singh ..
Just got my iPhone7 through Danny Singh. He was extremely helpful and explained my options clearly and got my account set up and running with new phone fast. Thank you Danny!!!!
Ralph and his boss Rick treated me great and answered all of my questions. Very satisfied. Would come back.
John is a great seller, he answered all my questions and doubts about getting Verizon services. Definitely a 100% recommended store.
Clearly scammers. There is 500 reviews for a store thats smaller than almost every other verizon store in Manhattan. I went there to buy a phone, and they ended up charging me all sorts of stuff that I was told was standard, then I find out at verizon that these guys arent even an official Verizon store. They wrote my credit card number down and have ordered stuff online using it, so now Ive had to report fraud and switch out my credit card. This store is a lawsuit on Verizon waiting to happen. Dont trust anyone there.
Very good customer service experience. Staff was so helpful to transfer all my pictures and text messages .
Great customer service. Tary and as if were really helpful and informative. My visit was quick, fast and efficient. Definitely recommend
I broke my phone I called customer service they said I have to pay $169 and get refurbish phone.. I came to this store rock gave me brand new iPhone 6 for $79 .. Amazing .. I strongly recommend this store to every one .. Thank you guys.. This store Rock
It was amazing I truly enjoyed Rafi is was the best experience at any retail store, I promised to stay a loyal customer as long as hes an employee.
The best customer service I have ever received from any Verizon store! Im so excited! Thank you so much John!
I was in desperate need of wifi and after being on hold for an hour on the phone with verizon customer service, i wasn’t able to get a rep out to get the wifi.i stepped inside the store for help im not only walking out with wifi, i’m walking out with wifi and an ipad as well.
Mayeesha worked with me to get the best plan for my daughter and me. She was more than helpful and we were delighted with her service!
Richard was awesome! He was very attentive and answered all my questions, and he even gave me two movie tickets for freeeee!!
Very happy service with this store
This store had amazing customer service. Ralph was a great help and very friendly. I will continue to come to this location.
Excellent service, ensured everything was done to my satisfaction. Very patient and caring approach to customer service
Great people . They helped me with my billing problem and help me get new devices. They made better worth of my money thank you guys
Awesome store and Rick was so helpful ..I must say these people have lot of patient.. Every body must try this store if you tired from regular your store..
Great staff and wonderful store.. Especially Rick is amazing..Got free new tablet I am so excited..it perfectly good for my work..
Representative was really helpful filling my needs! Process was fast and smooth! Highly recommend this store.
Great store and very helpful Verizon staff.. Wonderful experience with Rick store manager .very honest person ..Every body must go and ask for Rick. Good luck guys
Great experience Ralph and Rick was a big help in purchase of my phone I highly recommend to see them theyll take care of you
Mayeesha and Rick were fantastic. They helped me get the best discounts available tome and were very knowledgeable and a pleasure to work with.
Great people helped me fix my issues in no time. Thanks a lot to the staff here
I had a very good experience at the verizon store today. The representative was very helpful when it came to helping me select a new phone. He helped me choose a plan that was right for me.
I had a great experience at verizon with the employee ralph and manager moe. They were very helpful from start to finish. I would highly recommend coming to this store for any electronic needs!
Great guys! loved them! hooked me and my mother up. we both have new dope iphone 6s!
I had good experience here. very helpful with activating and transferring my data to new phone. ask for Rick he helped us forever
Droidddd turbo awesome phone.. Ralph hooked us up completely, best experience at Verizon. Superb customer service. Not going anywhere else ever again!!!
Love my new phone these people were awesome transferred everything and helped a ton. Great service will be back!
This verizon location is a very helpful location. They helped us save money in comparison to my current plan. I will be recommending other people to this location. Thank you very much Rick at Mobile Guru.
Highly recommended!!! Rick at the store in the jersey gardens mall was excellent. He helped m with everything and solved all of my questions.
Nadia Ralph Mordi gave me the best attention and I bought a tablet because of their professional individual service. They are valuable employees
Very unprofessional take forever to help you nasty additudes when they do deside to help you and ask you a lot of personal questions that have nothing to do with why you are there very very nasty smelling i am going to write verizon and tell him they where very flirtatious when you show no intrest they get upset and dint want to help. If you are a female dont go there alone brung a male with you, they will make you feel uncomfortable like a piece of meat.
This is verizon authorized third party store. They are running a scam. They are trying to charge a fee of 39$ for accepting returned veriozon fios equipment. It is so ridiculous. I was blaming verizon all this while. It is so hard to to talk to a veriozon representative. I was able to get a rep on the verizon chat today, he said the store should accept the return equipment. Either they are confused or trying to make 39$.
John, Brian and Rick were amazing. Excellent customer service. Great people !
**Horrible service and rude staff**I cant believe that all of the reviews on Google Maps for this place are legitimate. There are many 5 star reviews but many of those reviewers have only written one review - for this place. Go figure.
A real great guy I would recommend him to any wanted to come to Verizon he is a winner you should always keep him hes a winner
Got my iPhone 7plus yesterday, great experience dealing with Danny Singh, who was totally patient, professional and helpful.
The associate was very helpful and understanding about my concerns. He was knowledgeable re the questions i hadI am very pleased
I entered the store today to return my Verizon equipment. The employees offered 0 assistance and I was forced to leave on the hottest day of the year carrying a100lbs worth of equipment
Brian and John are stellar representatives they helped me with everything I needed and were very nice to me.
Last phone I got for my daughter from Broadway version store .. they never transfer my info.. they let me do by my own.. I came in this version store they transferred every thing and I got second new phone from here.. very helpful people in store..
Ralph was very helpful in upgrading my phone and squaring away all my account details for me. Would definitely recommend.
Wonderful service even store was full of customer these people are professional they acknowledge every body .. Every body should go there..
Got new phone had t-mobile before and vzw customer service and reception has been really good. I was told I had unlimited data at tmo but it never worked at work or home. So what good is that. Vzw is way to go
Great people came in with soo much stress because i lost my phone. The staff were comforting and welcoming.
Didnt even know they had a store on fulton st. Very nice staff, everyone was helpful. Got my phone problems taken care of and got everything explained thoroughly as well just in case. Thank you Verizon
Very helpful, great service. Tary Singh helped me transfer all my information from my old metro pcs phone to a new galaxy s6.
DO NOT SHOP HERE. They lie and are very manipulative. This place is a complete scam, and you will leave paying for things they tell you are free. Do yourself a favor.. go to an actual Verizon not this authorized dealer. Stay away.
Upgraded to new iPhone 5 and these guys are super helpful. I was scared to get new phone iPhone after using droid forever. Go see Rick there
Wonderful service by asif Iqbal .. He did his job properly explanation well done .. I suggest every body must visit this store.. Good luck guys..
Honestly best Verizon experience I have had in my entire 28 years of life. the music they were bumping was cool too 👌
I was helped by Abdulloh. He is very good man. He helped me too much and I got everything that I need. Thank you! I appreciate your help!
I have very good experience with this Verizon store. They charge very reasonable price according to other city Verizon store . Rick was so helpful to set my phone up .
You guys very professional knows the service ..I would love to recommend this store to every one. Ask for Yea lee
Verizon on Fulton Street is the best! If you desire great service and a sexy salesman; see John. While you’re in the neighborhood, stop by the South Street Seaport Museum; because SSSM has the best fleet of historic ships in the country. W.O. is hot! Xox
Excellent customer service, very satisfied. Brian and John are great people
They really said that a glass screen protector was $80 LMAOO. then said that they could give me 50% off so it would be $40. i wasnt born yesterday lol
Ive been coming to these guys for years at the Greenwich store and now they opened near my house on Fulton. Best service ever, very helpful and sincere to what they do
Went in for a return and received a promotional gift. Store was very friendly and helpful and the return was easy. 10/10
Mayeesha went above and beyond and was so helpful, guiding me through purchasing my new phone and setting it up! Highly recommend this store.
The sale person was very helpful and very knowledgeable. He explained everything in detail. Very happy with service. Rate 9.
Service was great. All questions were answered. Ralph and Rick made my experience a great pleasure.
I was treated very well and very happy for the help and services provided by Ralph Tarry and store manager Rick
I like the way this store do customer service.. Rick did great help.. Good luck guys..
Had a great experience with Israel. He was very knowledgeable and friendly and a great assistance to my upgrade process.
Richard and Isreal are great they help me out with my phone I have AT&T that doesnt matter there here to help you I recommend these guys they know what they doing !!
This was a very great experience customer service was great respectful and very knowledgeable about products and services and great convo
Very nice store love the employees, they help me upgrade my phone and gave me a free tablet !!! How great is that!! Thanks guys
Amazing! Came on for a long overdue upgrage. Asif walked me through a range of options to find the perfect phone and data plan. Simply the best.
Asif he gave me the best service then the other store I went to Saudi have no problem with that thank you very much
****Scam****These guys are the dregs of society. Lies every step of the way. I made a Verizon bill payment that was more than owed so they could reverse engineer charges that I was told were gratis. Verizon corrected all the mistakes and they are under investigation.
Employees were extremely helpful and friendly! Will definitely be coming back for any Verizon/phone needs.
What a pleasant surprise! I was dreading going into Verizon for a new phone but asif made everything so easy . These guys rock!
This place is so professional and I personally left with a great big smile on my face.
Guy refused to transplant my sim card to my new phone for no good reason. I think the jerk was trying to scam me. Plus, their place smelled totally disgusting.
Richard did an excellent job he is a nice guy help people a lot very good employee
Excellent service by Rick and Tony they lower down my bill and applied discount for me .. I recommend every one to visit this store
All of the employees treatment was actually real good and they took care of all my needs and also answered all my questions. I would use them again anytime
They were very helpful and informative. They quickly solved the problem I had and I was able to make it home fast.
The best service Ive ever had from a Verizon dealer! Highly recommended!
Nice service and helpful
Received five star assistance, extremely helpful from start to finish, really appreciated Ralph patients.
Awesome people work down in this store.. You must go and check out deals with them ..they match the price on every thing ..
Good people here, got me new phone transferred all my data. I really didnt lose anything!! Definitely coming back.
ASIF Ahmed is the man ! He got me a new phone in less then 10 minutes and transfer everything for me he was greatThanks Asia
Beware! Filing complaints with verizon and the BBB these salesmen/women are DISGUSTING liars beyond lowly sale tactics they blatantly lie. It is unbelievable.
Very good store people are so nice .. they fixed my phone I am happy
I was taken great care of at this store (by Ralph and Rick): The service was quick, knowledgeable, and polite. Thank you.
It was easy to get all my questions answered, and great customer service. I highly recommend!
Total reviews rating 4.7
199 Reviews for Verizon Authorized Retailer, Best Wireless 2023:
Review №1
2021-12-03Extremely hostile experience. Staff was impolite and wasn’t clear with the plan details and charged me for things I clearly said I didn’t want. Be careful when they are selling you extra stuff like phone cover, glass cover, insurance for phone etc.
Review №2
2019-05-03Fun experience. Walked in w a question walked out w more amazing products. The best cell phone store ever
Review №3
2021-09-28The customer service here SUCKS. I came in to switch carriers from ATT to Verizon, and the guy took my phone, didn’t tell me what was going on, and proceeded to eff it up. I can’t use my phone anymore, he can’t fix it, and I can’t even call ATT to help. I walked in to switch to Verizon and what did I get instead? A non working phone and no help whatsoever. Sucks.
Review №4
2019-11-12My phone stopped working so I went to the Verizon on Fulton and John was very helpful. He worked with me to make the entire experience wonderful. The store was kept very nicely and everyone was greeted as you walked in the door. I would highly recommend anyone to come to this location and ask for John. He went out of his way to help and I appreciate his expertise and professionalism. I will definitely come back to this location for any future Verizon purchases or needs.
Review №5
2019-09-08I had a 6S which couldn’t hold a charge and I was long overdue for an upgrade. In the past I’ve spent hours at Verizon stores switching over phones etc. Upon entering the store, the manager, John, greeted me with a smile and helped me immediately. Was super attentive, professional and knowledgeable about products and what I needed. He talked through the options with me and gave his professional opinion. I also appreciated him explaining everything in detail. The speed at which he worked was incredible and was super efficient. I was out of the store in under an hour with my new phone with all my old phone data on it! Best experience EVER!
Review №6
2021-06-29Really great service and attention to my needs. The manager helped me with discounts for my bill too. Would go out of my way to visit this location – but luckily it is near me anyway!
Review №7
2021-10-25Richard was extremely helpful in getting my account switched from AT&T to Verizon after my phone was damaged. He went above and beyond to help.
Review №8
2021-03-01Note these guys are not a Verizon store but a reseller. I purchased 2X new iphones from the area manager Jay, he promised he would waive the line activation fee (2 x $40) if I came back the first day my new bill was issued which I did. This started months of discussions with both the store we are escalating it and Verizon We cant authorize that until the store makes notes on the account Jay gave me his personal number and asked me to follow him up on my next bill, then eventually starting ignoring me after he said it was done. In fact this has not been done and it seems like it was an empty promise. He got very angry when I said (after 4 months) I would leave a bad review. Buy with Caution!
Review №9
2019-10-20John was extremely helpful both in setting up my new phone and navigating the available discounts. He stayed well past the closing time to make sure my back up was complete. Best service received in quite awhile.
Review №10
2019-09-11This Store Is Awesome. Walked In Today Right After A 8hr Over Night Shift & Service Was Great. Was Able To Get My Unlimited Data Finally & Learned That I’d Actually Be Getting A Better Deal Every Month On My Family Plan. Great Team Work, Nice Establishment, I Was Even Able To Run Out & Handle My Other Duties While My Apple Watch Set Up & I Felt Completely Comfortable In Doing So. Thank You So Much! Appreciate You Guys.