Verizon Authorized Retailer - Cellular Sales in Brockport
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Location on the map
Brockport, Monroe County, New York, US
Payments
Site: https://www.cellularsales.com/st...
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:11AM–6PM
Alycia davenport was icredibly helpful. I came in with a broken phone, set up on the wrong plan, and had no clue as to what I wanted. She assessed every part of my account, got me a 700$ credit for my 2 year old phone, set me up on the perfect plan for me, and overall made for a great experience coming here. Would recommend to anyone.
Walking into the store it was definitely a welcoming vibe and having Paul as our retail sales person gave us the experience of talking to someone who has alot of knowledge about there job. We went in just for some information and ended up leaving T-Mobile and are now on team Verizon thanks to Paul. My parents have been a long time Version customer so im glad that pleasent experience can be shared with us now
Matt BarbaritoWent to Verizon wanted to find the new 22 ultra and my son were treated very well..Matt Barbarito went above and beyond to help us. He had patience and explained everything very well and set up our phones ready to use when we left. The best part about our experience today was in this day and age the friendly and courtesy that we received . Thank you Matt for your help and please go see Matt for your new phone and awesome service. I would recommend highly to stop in.
Had a GREAT expierence, switching to Verizon and coming in person. Very personable and welcoming to myself and husband. We hardly did a thing Chris H did all of the work for us and gave us an honest review of different phones. Even helped us get my sons first phone and the best cases for us all to keep our phones in tip top shape. Will love to come do service with him again.
Was straight up lied to and completely taken advantage of.Went in asking for a particular phone and was told they were not in stock, the salesman convinced me that the phone I wanted was not good and sold me on another phone with the reassurance that if I was not happy with the phone i had 30 days to exchange it. After about 12 hours with the phone I was sold it was clear its basically a pile of garbage, the camera and battery which the salesman insisted were top of the line were terrible. I Went back in 1 business day later and as if by magic they now actually had the phone I originally wanted but after examining the phone I had purchased the previous business day, a scratch magically appeared despite myself never dropping or mis handling the phone in the short time I had possession. The individual taking care of me when went in for the exchange called someone and claimed the scratch was deep enough it could be felt with a finger nail/finger. Upon examining the phone myself I had trouble even finding the scratch itself and once pointed out to me by the sales person I felt the where the very small scratch had appeared and could not feel any noticeable scratch.I am now stuck with a phone I do not want after most likely being lied to about the phone I wanted originally being in stock. Very disappointed in this entire experience and will not be returning to this store.
Paul Rankin today Paul went out of his way more then he should have he was a blessing to have help me in life I can only hope I can amount to the character Paul has some day so I can give back to other in need of help Im truly greatful I met him he is and out standing human and friend
Could not be more happy that we were able to work with Shane in buying two new phones for our family. He was beyond knowledgeable, kind and patient through the process of transferring all of our info onto our new devices. He made it a point to do all he could to work with our schedule to set up appointments and get everything up and running for us. His customer service is top notch! We will definitely request to work with him in the future. Thanks, Shane!
Flawless customer service. Chris was able and willing to go above and beyond to secure to not just the phone I wanted, but also saved me money ALL while getting an upgrade! I am very peculiar in giving out reviews let alone top 4-5 star, but this is truly one of a kind. Service Team is always there to lend a hand and the Team is insightful of the latest and newest technologies. Second to none!
My experience at this store and with Chris was awesome! I broke my phone and needed assistance setting up my new phone. Chris was extremely patient with me. He answered all my dumb questions and more importantly made sure that everything was set up for me. He went above and beyond to make sure I had everything I needed and was working the phone efficiently and optimally. He was also pleasant to talk to. Aside, store was clean and nicely set up..Great Experience!
I walked in to buy a new phone and the service was over the top. Chris was great!He helped me set up my phone, gave me an awesome case, screen protector,and charger. He was very nice and was an excellent help to me. I will definitely be back in the near future. Thank you very much Chris!
Christopher Hart was able to successfully recover my photos today. He also helped show me how to properly use the navigational feature on my new phone.Chris Q was awesome yesterday in setting up my new phone and the $150 buyout promo I received was very nice on my wallet.
Exceptional service! Chris and the rest of the staff are a breath of fresh air. I am impartial about giving a review let alone give a standing ovation regarding service. But, this is just it, the Team here has a wealth of knowledge and resources to keep you ahead of the game. As a local Businessman I need the latest and best technology and theyve got just that. You will not leave here disappointed. Simply the best!
Chris was extremely professional, kind and knowledgeable. I highly recommend him for any services you might need. He was able to convince me to switch from an iPhone 8 to an iPhone 13 pro, something my husband couldn’t do and I love my new phone. Thank you Chris for your great service!
My experience picking out a new phone with Chris was awesome. He was extremely friendly and had a very realistic sense of humor that made the process much more enjoyable than any other Ive had in the past. He was also knowledgeable about everything I had questions about. In a few years when Im looking for another phone, Ill be checking here for Chris first. 10/10.
Let me first start out by saying I have never been treated so great getting a cell phone in my life like I was while dealing with Chris Hart. He went above and beyond with the information I was given. I had a ton of questions and he answered them all with care. I felt like I was appreciated and he was very genuine when guiding me into what I wanted/needed. He seriously is an asset to Verizon! Keep up the good work!!!
Total reviews rating 4.8
199 Reviews for Verizon Authorized Retailer - Cellular Sales 2023:
Review №1
2022-06-13Thank you Luis for helping me, help my dad make the switch to an entry level smartphone this weekend! We were impressed with your knowledge, suggestions, clarity and most of all friendliness and cheerful conversation. What we feared would be stressful, frustrating and unsuccessful was just the opposite. We laughed, smiled and left with a functioning device and accessories! And, the best part.. Luis even took 5 minutes to set up the Bluetooth in his truck!! Thanks for going above and beyond!!
Review №2
2022-05-10Scott was so helpful. He made the transfer process to upgrade so seamless! He also hooked me up with a new phone case and screen protector that are perfect for what I needed. I usually hate the upgrading process but he made it easy to get through
Review №3
2022-07-23Paul Rankin was an amazing cellphone connoisseur. He set up our new cellphones and helped with a problem when my i Watch had trouble connecting. If I could give a 500% on his helpfulness I would! I would and will recommend him to all my family and friends!!!
Review №4
2022-05-23I came in there with a phone that was crashing continuously and another phone that I hadn’t used ever. I came in the trade in those so i can have a phone that actually worked. i was rushing frantically since it was close to closing, being nervous about another big purchase as a young adult. Paul helped with so much and never made me feel like an inconvenience. He made me feel very comfortable, explained everything for me to understand, and treated me very respectfully. Would 100% come back to this location and specifically ask for Paul!
Review №5
2022-05-18Scott was great. Helped my don with his broken phone and helped me get a new charger for me! He put liquid screen on my sons phone and told me of a promotion for my other son! Great experience and quick service! We will be back!
Review №6
2022-06-05Scott Coulter was my sales person .. went beyond and above . Please know how grateful I am for his assistance. His patience and knowledge was amazing.. please dont let ever let him leave giving him a raise or him being a supervisor would differently be a gift to Scott you need more of him and thank you Scott for you wonderful time and knowledge you are differently the best
Review №7
2022-08-08Paul Rankin was very nice and very helpful. He helped me pick out a phone in my budget and showed me how to set it up. Everything was done in a timely manner. Everyone there is very nice and helpful. I was in and out in 30 minutes. Verizon has very nice employees. They definitely do their best for the customers. 10/10. Would recommend going too Verizon. Good soup Versace pop off. Woohoo Version
Review №8
2022-06-15Paul Rankin was a great salesman. He seems to have all the knowledge & efficiency for the job. He was pleasant & worked with me every step of the way, on a purchase of my new iPhone 13 pro.
Review №9
2022-02-22Christopher was awesome today. He upgraded my phone and got me a great trade in deal. Were very happy and look forward to our next visit!
Review №10
2022-04-26Lots of nice things about Scott, where do I start? Offered new plan details, new phone details, advice regarding my current phone, and was very confident and pleasant. His wages should be increased, as well as several more vacation and paid sick days added to his profile. Huzzah for Scott!