Verizon Authorized Retailer - Cellular Sales in East Greenbush
Categories
Location on the map
East Greenbush, Rensselaer County, New York, US
Payments
Site: https://www.cellularsales.com/st...
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:11AM–6PM
BrendanMy experience started with you opening the door for me. Ashed me my concerns and immediately started to solve my problem. Checked over my account and gave me pointers on my phone. Personally I do service work and customer relations. This was like getting a personal experience from my business. *****Thank you Brendan and continue success.Leo Corvino
I’m writing a review of the Verizon store that I’m in right now. I’d like to say that I just worked with Jason Rodriguez. His professionalism and his manner were absolutely excellent and that is a rare quality these days. I was impressed by the entire staff at this new location. I will be coming back. I’m so happy they are here and all my questions were answered. It was also explain to me why changing to spectrum would not be a good idea. I think that’s a very important fact to be shared in spectrum is constantly trying to get me to join them for my cell phone service. The most important thing I want to say besides the fact that they were professional and mannerly is that it is so so so wonderful for me to see young people beautifully tired and professional dress. I appreciate the ties and the jackets and the young womanIn a beautiful dress. I haven’t been into such a nice office in years. I am not exaggerating. I’d like to come and write an article about this place actually. I’m a decorator and I have a great deal of influence on what people do who are my age and have a lot of money to spend. Thank you so much and again thank you to Jason Rodriguez. But I was also very impressed by the entire staff.
Jason R was totally awesome. As a 74 yr old I occasionally have a bit of a problem with new devices. Jason was knowledgeable, professional and empathetic in the process of transferring info, etc to my new device and explaining my many upgrades. I give him a 10+ and would definitely have my family and friends become customers at this Verizon store. Thank you, Jason.
I love the new Verizon store in East Greenbush. It is very spacious and clean inside. The desks are spaced nicely. The gentleman Jason Rodriguez greeted me at the door. He was very gracious and friendly. He didnt try to oversell, he was not pushy at all. I needed a new protective glass and he found one in my price range immediately. Then he put it on and I was out the door. He did mention a couple of deals that Verizon was offering. I told him I wasnt interested today but when I was looking to upgrade I would definitely come back to this store and specifically to him.
I can’t say enough about the great experience we just had at the new Verizon store in East Greenbush. STEVE, the sales rep who assisted us, was OUTSTANDING! He was a very clear communicator and showed excellent listening skills. Steve appeared to be super dedicated and he saved our family a ton of money! From the manager to the team, it’s obvious everyone at this Verizon location cares and the customer service was second to none.
Had a bit of a complicated phone situation and was able to set up an appointment with Alex Brooks at the Columbia Turnpike Verizon. He was very professional and was able to get us some great deals when I went to buy my new iPhone 12. He explained to my mother the benefits of getting a new smart phone and helped us find a smart phone that would work for my father as well. He was very patient with any questions we had and also went over what our monthy bill would look like in detail. He takes the time to make sure you are getting what you pay for and that all our information transferred properly from our phones. He cares enough to let you know the situation up front so that you are not surprised with any charges. Even though it took 3 hours to get everything transferred over he was never unpleasant even when some of the computer systems at the store were down. Overall I couldn’t have asked for a better experience especially during these times.
Alex was great. Very helpful And knowledgeable.. I was very upset after damaging my cellphone but Alex was able to help me relax almost immediately and solved all my issues including my calendar and contacts. I am very satisfied with my service and the help that I received at the location in East GreenbushDavid Begin
Alex was incredibly helpful when we visited this store today. He went above and beyond to help my daughter and I to set up our phones and understand what he was doing along the way. He is a true professional and we hope to work with Alex again in the future !! Thanks again Alex !
Upgraded 4 iPhones, two with Verizon wireless online (a marginal experience) and two in the East Greenbush cellular store, working with Alex Brooks. Alex was very knowledgeable and patient and provided incredible service, the best Ive ever experienced dealing with Verizon. This guy knows what hes doing and gets the job done, no matter what challenges get thrown his way. He stayed late on New Years Eve so that I could take advantage of the promotion that ended 12/31. He assisted both of our daughters in MA and MN as we sent out and swapped phones. Service just doesnt get any better than this. Thank you Alex for a job really well done. Would highly recommend Alex - Ill be back very soon to order my Apple Watch with him!
Alex was so helpful getting me set up with a much needed new iPhone, along with an awesome JBL speaker! He explained everything clearly and was completely transparent on all costs, features, etc. He set everything up for me, so I am ready to go! AND, I now have access to Disney Plus & Discovery Plus at no additional cost. Wahoo!
Jason was the best person that I have ever delt with at Verizon. Kind, very patient with me.. trust me Im very antsy. Went over every thing, and I do mean everything with me. I truly have a very good understanding of my phone now and its workings.. (Dont download anything unless its a Verizon app.)Thank you Jason its been a pleasure.
Brendan helped me out when I was in a real bind - phone had locked up during an update, I feared all my stuff was list. I have no idea what cell phone voodoo he did, but before my lunch break was over I had my phone back, almost as if it had never happened. What a relief! Friendly & fast - cant ask for much more than that!
My husband and I went to Verizon, 4/30/2021 East Greenbush to inquier about phone concerns. We had the pleasure of meeting sales person, Alex. I cant say enough good things about Alex. He went above and beyond anyones expectations, thats for sure! We are both due for new phones, and in May we definetly with be visiting Alex, for these purchases. Knowledgable, Helpful and Pleasent rolled into one! Verizon needs to hang onto this dedicated employee. We have been Verizon customers for many years, this was by far our best Verison experience ever!Thank-You Alex
I went and purchased a phone as a Christmas gift on a Saturday. Told them several times that this was a gift and to not send any updates to the old phone. I went back to the store on the following Tuesday to pick up the new phone. The order was not done correctly on Saturday so they had to redo the entire thing. Again, told them this is a gift and please do not send anything to the old phone. They stated they understood. Apparently they weren’t trained properly because not only did it mess with the old phone still being used by my daughter, they sent her text messages congratulating her on her new phone. Christmas gift ruined. I suggest you go to a Verizon store with real Verizon employees. Not a happy customer to say the least.
Total reviews rating 4.9
162 Reviews for Verizon Authorized Retailer - Cellular Sales 2023:
Review №1
2021-06-29Highly recommended! Coming in from out-of-country, little knowledge, and with a complicated set of requirements, Brendan helped me with a terrific phone plan and supported me with excellent advice throughout the process. He advocated for me to be able to get online quickly, and made sure I got the best plan possible. Thanks guys!
Review №2
2021-02-19Brendan was exactly the specialist I needed when making the move to a new phone. He was knowledgeable about the features and capabilities answering my questions and making excellent suggestions. The plan options are quite complex and he was able explain them clearly and make the decisions easy. I highly recommend coming here for help or your next purchase.
Review №3
2021-11-07I went there to activate a new phone. There was a 10 minute wait but thats not too bad. They do have handicapped restrooms, parking and accessible entrance. The associate was knowledgeable, attentive and polite. My phone was activated with a free Sims chip in just a few minutes at no charge. I also get a loyalty discount and a discount for auto pay that takes $15 a month off my bill. I also can get a Verizon signal at locations where friends with other providers can not. I like Verizons service and network.
Review №4
2021-04-28Brandon is EXACTLY who you hope to get purchasing a phone and plan. Took the time to make sure understood my needs, I understood the phone, plan and services. His knowledge, communication skills translated so well that I left feeling actually lucky and comfortable with Verizon. AND he followed up to make sure I continue to feel that way. I am assured if questions arise he will be there. Wonderful experience!
Review №5
2021-08-20Brendan was awesome today. We had a lot of issues to take care of and he was patient and took care of everything. We left feeling fully satisfied!!
Review №6
2021-03-31I had to replace a damaged cell phone in a hurry, make a variety of plan changes and buy a few accessories. Kendra was a top notch sales person. She listened to what I needed, made suggestions that saved me money and was able to keep her focus on me while assisting other customers as the store became busy. It was an excellent sales experience that made good use of my time and I cannot stress enough that Kendras wonderful manner made my time in the store pleasant and productive.
Review №7
2020-12-24Thank you for the great experience today at this store. You hired an excellent top notch person in Jason Rodriquez. He was professional, fun and patience with us. If I had an opening at my company I would offer him a job. His customer skills are top notch. We will only come to Jason from now on.
Review №8
2021-06-30Alex was very helpful in getting me switched over to Verizon. He helped me pick a new phone, letting me know about all the perks and discounts available to me. He is knowledgeable and answered alI of my questions. It was a great experience!
Review №9
2021-05-18Brendan was a very professional representative of Verizon and this store, he handled a very busy store and managed it all with confidence! Definitely recommend to anyone who needs a phone or help with Verizon!Love my new Samsung!
Review №10
2021-04-06Steve was a great help, gave me all the details about the pricing and how everything plays into my bill. Not only did he make us feel welcome but he got cases in from another store and he set up our tablets and phone with cases and screen protectors!! Last but not least he found the best deals that were going and applied them to our upgrade saving us money! Thanks Steve!