Kerbside pickup
Yes
Verizon Authorized Retailer - Russell Cellular in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 716-423-2180
Site: https://www.russellcellular.com/...
Site: https://www.russellcellular.com/...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:11AM–5PM
Verizon Authorized Retailer - Russell Cellular in other cities:
Comments (185)
Last Tuesday my phone died and wouldnt even turn on. I was due for an upgrade anyway so they took care of me. The store opens at 9am and I was able to stop before work. Its a nice clean store with enough products to look at and a great selection of accessories. Conveniently located on Delaware near Sheridan its easy to find. I even got a picture of the Android!
Terrible experience purchasing phone. Tried to buy phone for wife for Christmas, and told them to call me . They kept calling her so I figured I would pic it up that weekend since the surprise was ruined. When I got there the phone was cancelled even though we told them we were picking it up that weekend. They put the phone on monthly payments when I told them I wanted to pay in full. And they upgraded my phone when I told them the phone was for my wife.... terrible experience dont go there.
Very professional and to the point. I went in for tv services, I was out in less than 30 minutes with everything I needed. Joe even helped bring the items to my car, since my arm was broken.
When I went in I dealt with a girl name Megan she was amazing not only was the system down so she had to do everything by hand it took her 2 1/2 hours to upgrade my husband and my cell phone she did it with a smile laughed the whole time he was very kind and understanding walked me through everything and made me feel like it wasn’t a big deal that their system has been down though she looked tired!!! I can’t express how wonderful my experience was especially sense We have been dealing with a different third-party Verizon store that has treated us like garbage in the past!!!
Adrianna was so knowledgeable and such a big help with assisting me. I especially appreciated her patience with my indecisiveness!
Getting my new phone was a great experience with Chance. He was very thorough and took his time with me. I feel confident that he didn’t forget to tell me anything about my new contract.
This used to be a 5 star store. The customer service has gone way down since Megan and Chance left. But I found them! Theyre at Cellular Sales at Transit and East Robinson and Transit and Walden! Im so happy I found them! Got a new store because you cant beat the customer service they provided.
The young man there named Chanceler deserves recognition and most definitely deserves a raise and or promotion. To start this was 3rd Verizon I visited today. To give a little back story the first 2 Verizon I went to, each had at least 3 employees and no customers in the store. I was having issues with my iPhone and was looking for help. The first 2 Verizons simply told me to call tech support. Didnt even bother asking what was wrong or they would know I couldnt simply call. I was ready to call Verizon quits and switch to maybe Tmobile. However on my way to t-mobile I saw a busy Verizon. I figured they would be helpful considering they were busy. they must do good work. Wow was I blown away. 1 Employee and a good 15 customers and this kid multi tasked like no tomorrow. Had 3 customer at separate desks all doing separate things and STILL had time to greet and HELP me. While taking care of other customers. Could of thought he was a robot. To top it off a Nast women was in there complaining that he was the only one working. Young man smiles apologize and acknowledge her concerns he even went above and beyond to estimate hed be able to squeeze another customer in in about 5 minutes and sure enough he did. I watched 1 kid handle what most people would have walked out on. And to do it all while smiling. Amazing work Chanceler if you are not paid well there let me know I have a business and friends with business and we see your worth, let me know if you would ever consider changing carreers. Thank you so so so so so much
Staff was very friendly but there was very minimal stock. The battery on one of the phones I wanted to look at was dead and they could not charge it and turn it on because their rep was not there. I had a choice between one android and two iphones to look at so I went to Best Buy instead.
I have to say that we were beginning to lose trust in your customer service, but that all changed after being helped by Chris at Verizon. The experience was amazing. He was knowledgeable, professional and kind. He called us to let us know our phones were in, took time to walk us through the process, patiently helped our daughter with her first phone and did it all while making us feel like we were a priority. Thank you for making the experience a positive one!!!!
Excellent service. Crisi was very friendly and offered me discounts I wasn’t aware of.
My wife and I were very happy with our experience upgrading our iPhones with Megan at Russell Cellular. She was friendly, knowledgeable, easy to work with, and genuinely excited to help us get much needed new phones, and transfer of data.
The store closes at 7pm , I got there at 6:18 and the guy got up, walked over to the door and locked it. Real nice service smh
Excellent customer service! Go and see Mack or Tom! They are wonderful, patient, and both very helpful. Made my experience fantastic and I wouldn’t hesitate to go back. Can’t say enough nice things about these guys.
I had an excellent experience at this location. The technical staff person (Chanceler) was very friendly and professional. He was able to identify the issue with my phone, and resolve it in a timely fashion. He answered all my questions to my satisfaction. I give him 5 stars!
Chance and Megan did a great job with my phone upgrade even though I showed up at 6:30 and kept them an hour past closing time. Very happy with the phone and the service!
Dillon was very helpful assisting my daughter during the purchase of my new phone. He was competent,polite and thorough. Being a high-risk person during this time, Im thankful she was able to get what I wanted.
Tanya was very helpful. She needs more staff! She had to juggle multiple tasks,she is an asset to the company!
I came into the store today to get a new phone and Tom was there to help me out. He did an excellent job helping me choose the right phone. He went above and beyond, by reviewing my account usage and found a plan that was better suited to my needs and ended up saving me money! Tom did such a great job taking the time to explain everything I needed to know about the devices I bought today. I had such a great experience! Thank you Tom!
Megan was amazing. Not only extremely knowledgeable, but very friendly and personable as well. It was a much better experience than I expected.
I am so done with verizon. they have the worst customer service ever and visiting this store just reaffirmed my belief. The guy at the service desk was extremely rude. He told me I couldnt buy a phone because I am not the account holder. He refused to help in any way. He told me that whoever sold me my phone last time shouldnt have. It used to be much simpler buying a phone but verizon likes making it complicated. You cant do anything at the stores so why do they even exist?
This is a FiOS store so you can pay bills there on home phones that you might have had since the 1960s, back when telephone operators actually used cables and wires to connect calls, even having party line. Having disconnected this particular phone number I found it impossible to pay the phone bill online. Even by phone. So I went to a Verizon store and they told me I had to go to this particular location, because it is a FiOS bill, even though its on an old fashioned wired telephone in the house. Going to this Delaware Avenue location worked. You can use cash with a special machine or you can pay with a credit card. Done. Finally. Megan assisted.
Chancler was our rep and he was phenomenal he was people friendly honest and really made you feel welcome. He was open and honest about billing questions and concerns and gave us a precise what to expect bon our first months bill. We transferred service over from sprint and t-mobile and it was by far the best decision. All of people say they want the cheapest phone plan but along with a cheap phone plan comes terrible customer service. So if youre on the fence about verizon dont be. This location had the most friendly and knowledgeable employees you could ever ask for. Fyi if youre looking for discounts and best bang for your buck give this location a try i promise you they will treat you with the respect and honesty you deserve.
David was extremely helpful and pleasant to work with. His knowledge was very helpful in making my decision to have Fios installed. Thanks again David!
I went the Verizon Cellular Store on Delaware Ave in Tonawanda had great service form Dave. He was very informative, kind & got me the service I needed at good price.
Great customer service, they even stayed late to help me get a new phone. Also compared prices to make sure they were giving me the best deal!
Fantastic experience and great customer service at this location!! Meagan answered all my questions and I never felt pressured into buying anything I didnt want or need. Walked out with a new phone and case. Thx Meagan!!
This location is by the shadiest i have ever dealt with. I was switching from Sprint to Verizon and they promised a specific Bill Amount. that did not happen. the Bill was well over what I was paying until I contacted Verizon Direct. Next I was promised $200 gift cards for each phone Purchased and those are now declined saying I dont qualify because I did not Port my numbers, which I would have happily done which could have saved me a lot of aggravation of getting my new number out to my contacts. they explained it was an easier process to just get new Verizon Numbers. Please dont ever trust this location, and especially Sales Rep(Jeremy) as he told complete lies to make it easier on himself. I would have happily ported my old numbers if this was the requirement. please dont get hosed by this company. they lied for their benefit. zero stars.
Took 3visits and the last one kid still didn’t get it right! Just now getting problem and overcharge taken care off. All because he was rude and careless
No phones on display, one guy out in dirty clothes. Other guy comes to help with Fios, then a customer walks in and asks for a new phone. Kid takes his phone out of his pocket and says Ill be right back. I do my exchange, walk to my car and the kids outside on his phone while the customer is standing behind the line twiddling his thumbs. Poor service and store was a mess. Can definitely tell its a authorized dealer...
Amazing service!Efficient, friendly, so easy to work with, and they will try their best to save you money. Great atmosphere,super chill. I wont go anywhere else!
The sales and tech stFf at this store are the best of any Verizon store I have been to. For my FIOS service I have been taken care of by Dave. He is very helpful and friendly and genuinely cares about you leaving g happy.
Today, we were looking to upgrade our cable boxes. We were instructed by the Verizon customer service representative online to visit any one of our local Verizon locations to pick up the boxes. Once we arrived to your 3600 Delaware Ave location, we brought in our old boxes as instructed. We were asked for our order number which was then given to your associate Ryan. After Ryan had received the information, he then denied our request for our new boxes, after being told they were available for pickup today. We were told that we had to wait approximately 3 additional weeks to receive the order that we had just placed only a few hours prior via online. After receiving that news, we were told multiple times that we could not be further assisted today from Ryan and walked out the door. We then traveled a few miles up the road to your 2290 Delaware Ave location where we were assisted by their team in a very professional and helpful manner, after just receiving 0 star service only minutes ago. Im sad to say that we will not be returning to your location any time soon and will clearly make the better decision to visit the alternate location as they were much, much, much, more helpful. Unfortunately, I had to give this review a 1 star rating instead of the 0 star rating it truly deserved.
Service was prompt and the COVID guidelines were strictly followed. The price for tv and internet is very competitive and the staff was very knowledgeable in matching the needs of our household with their products.
It was a very easy, pleasant experience getting my new phone info transferred into it from the old phone. The person setting it up for me was very polite and professional.
This store, and staff is amazing! Everyone is very helpful. I always enjoy my visit at this location. They understand what customer service means.Thank you, Tom, Myranda, Quincy, Charles, Chance, and David!!! Keep up the great job!
I had the pleasure of visiting Russell Verizon today and was assisted by Mack and David M. They were fantastic and helped me to get a new box for my TV and a better deal for Verizon FIOS! Great place to go!!!
Great visit, we were in and out. The staff were helpful and knowledgeable. Definitely going back to this store for our future needs!!!!
Chris could NOT have been more helpful and considerate to me when I went in. Absolutely fantastic service. I dont often go out of my way to write reviews, however, his willingness to go above and beyond for the customer compelled me to share. 5 stars.
Megan at theVerizon store on Delaware Ave Kenmore NY is the best! Patient and kind and extremely helpful. She’s and ace⭐️!
Service was good,Customer rep good and friendly.Only complaint is that on the Verizon support site its listed at 3360 DelawareDrove around for ever, repeatedly call store NO answeronly found the store as I headed homePLEASE have that site update
Both Tim and Chase were refreshingly professional, personal and respectful in my interaction with them as I upgraded my phone today. Much appreciated!
I visited the store on 5/4/17 to return my verizon internet/cable equipment. Dave opened the door for me as I exited my vehicle, immediately asked how he could help me and promptly processed my equipment return. He was so professional and courteous that I will be returning to him to get tablets for my children for an upcoming cross country trip. Deciding where to purchase electronics and obtain wireless coverage has never been dictated by the customer service I would receive until now. Well, done, Dave! Ill be in soon!
I paid my phone bill and Tom helped me. Very clean and professional store. If youre going to utilize a Verizon store for your Fios or wireless 3600 Delaware is the place to go
Went in to switch my service over, I had all the necessary information and authorization but the staff were unwilling to help in anyway way. They gave no explanation ,nor would they give any advice of any kind, I called Verizon and completed the transaction on the phone. The customer service people on the phone could give no explanation of why the staff at the store location wouldnt help. Very poor customer service at this location. DO NOT USE
Worked with Adriana. She got me a new SIM card for a phone I needed. Activated and done. Absolutely no charge. I couldnt believe it. Made my day! Everyone there were very helpful. This is the place to go for great service.
Megan was excellent, very complicated transfer that she handled professionally and accurately
I went to return an unneeded fios router because I was using my own router, and they somehow interpreted that as a request to disconnect my service, which they proceeded to do without confirming anything with me. I only realized what had happened when Verizon sent me an email saying were sorry you have decided to leave Verizon!!! I wasnt at home when I got the email so I then had to waste an hour of my day reestablishing service and they made me set up another new account. Unbelievably poor service. I will never visit this location for any reason again.
Mack and the staff do a phenomenal job! Hes very focused on making sure everything transfers/works before you leave!
Thomas helped me after my phone fell in water, he offered me a free upgrade and he was so quick & efficient! I really appreciated that after a long day
David was very knowledgeable and friendly. I was interested in Verizon Fios and he was able to answer all my questions. I have it being installed next week.
Myrando was my Wireless specialist on January 12,2020 at 3600 Delware Avenue. Tonawanda, NY. She was awesome in helping me to purchase another phone. Very efficient & busy with other customers but took time with me. She deserves a bonus !!!$$$
Tom was knowledgeable, very helpful and very patient.He answered all my questions when I came in yesterday. I came back today to make my purchases and asked for him.
Great service, quick, and friendly. Helped me with pay a final bill and purchase a screen protector.
STAY FAR AWAY FROM THESE USED CAR SALESMEN This is a Franchise Store and not a Verizon Wireless corporate store . These sales people are only here to sell product and not take care of customers. Went there to set up three lines and combine services. Afterwards I found I was on the wrong plan, charged hundreds of dollars more than stated and now lost my main contact number that they were to port over. Called over 20 times and they never called back. Took two weeks of calling Verizon Corporate to straighten out plan and bill. Had called the manager Chris three weeks in advance about porting number. When I finally went there to buy a new phone, add MiFi and port my number to my old phone , Chris informed me that the number had ported over and took my old phone to set it up. Then told me it was all set. Found out days later the phone did not work, and now two weeks later he tells Verizon that I must have disconnect the phone before it ported, well i have proof that the phone was not disconnected until after he set my old phone. Now i have lost the main number that everyone contacts me on. Stay far away,unless you want to be ripped off
Excellent customer service. Applied liquid screen saver to my iPhone. Nice job
Tom Belue was amazing. Not only did he handle all of my concerns and issues, but also took care of another customer and gave us both the same professional courtesy and handled her issue as well , never missed a beat A definite 2 thumbs up 👍👍
Stopped in to drop off my parents FiOS boxes. Service was quick, friendly, and stress-free. Staff were welcoming even though they were with other customers.
Great customer service. I’ve never had a bad experience at this store. Everyone there is very professional & knowledgeable.
Justin Jaden were the best they went above and beyond!great emoloyes they are keepers
Your personal was courteous, patient and helpful!
Staff was friendly and fairly helpful though there was way too much confusion about sales/deals/specials that were going on. Also do not buy peripherals at the store they are horrendously marked up in price, just get them online instead.
So friendly and prompt!! The best phone store Ive ever been to.
So very happy with the service and help provided. Mo was so patient and helpful. I broke my phone and was crushed thinking my pictures were all gone. He was able to help me and transfer pictures and made my day. So glad I came to this location for help.
Chance is by far the best salesman in history. Very patient. Very informative. Overall just a pleasure to work with
Just paid my FiOS bill, they chiefly deal with mobile phones, consequently they really dont give you the time of day unless youre looking to buy what their selling. Cant tell you much more since other then putting my money in cash machine which doesnt give change, no one has much to say.
Mo did an excellent job! He took the time to get my insured phone back to the way my old phone was. This Verizon store is worth coming to.
Very helpful! Set up my phone so quickly! This is the store where we will be buying all our future phones. Thanks for the Excellent service!!
I usually dread a trip to the Verizon store, but this was quick, painless, and informative. I forgot their names, but the young woman and young man on staff Tuesday morning, August 21st, were very friendly and helpful! Thank you!
David was an exceptional salesman, courteous and polite. My experience with Russell Cellular was exceptional.
Place was great. Really helped me out! This is the Verizon to go to
Tom was great, spent time with going over my new phone. He got me all set up for with accessories for it, this is the BEST Verizon to go to.
My experience at Verizon was great very Efficient with showing me everything I need to know about phone. Thanks chance👍🏼
Im glad they sent me the wrong replacement phone and when I went back to fox the issue, all they did was hand me a phone number. Im glad I get paid to do their job and fix their mistakes while they sit in the back room. There must be something really great in that back room
Chris was so helpful!!! Both he and Tom did a wonderful job and have great customer service skills!!! We will definitly be back for all our vz needs!
Tom answered all of my questions and set me up with the appropriate products to best suit my needs. I am very satisfied with both new phone and iPad.
Chance was extremely helpful and patient as he spent over an hour with us.
Best experience in a phone store, everyone knew what they were doing so it made the process nice and painless and we were in And out. Definitely coming here over that boulevard store anyday!!! Thank you Tom & Myranda for all of your help
Mo was most pleasant and helpful with all of my requests, from returning equipment to setting me up with a new phone. Very nice young man.
Chance was great!! But the process of getting a new phone is so painfully slow become of the internet being slow. You are Verizon. Can’t you fix that?
Mo was excellent and so patient he helped me transfer all my content and even helped me lower my bill definitely recommend seeing Mo we got all our upgrades from this store thank you!
Tom was awesome, took the time to make sure everything was set up in my phone. This is the only store in going to from now on
The phone rep was nice and helpful. The store had a friendly atmosphere.
Phone was broken went in to try and get it fix. The staff was so helpful! Place was clean! Didn’t have to wait. They got me a new phone for less that I’m paying now with everything i need.
Place sucks. Waited for 10 minutes and nobody even greeted me. Took about 20 minutes to get to see somebody. If you need something from Verizon have it sent to you in the mail.
Great selection friendly and knowledgeable staft and their service is the best I ever experience.
This place is the BEST Verizon store I have been to. Tom was friendly, professional, and made the experience fun. I normally hate going to a verizon store because I know it’s going to take a long time. Tom Belue was quick and I was in and out in under 30 mins. Definitely should go see Tom!!!!!!
The most horrible experience ever. First I was mislead thinking that this was an actual Verizon Wireless store but it is not. Then when I made my payment, I was told that It would take 1-2 hours but technically it can take 24 hours amd ,y payment is still not posted . I will NEVERRRRRRRRRR go back to this location again. STAY AWAY FROM THIS PLACE PEOPLE!!!!
The Verizon guy totally the picture of me and make sure I get all my apps and everything on my phone. It was nice dealing with him because I didnt get aggravated trying to do it myself
Chance was awesome. New his stuff. Was able to get in and out of there with a new phone in a hour
Shes a very nice girl I would come to her for help shes very patient
Chance went out of his way to get the phone and billing set up properly.
Wanted to sell me older phones for 60.00 more than I was quoted 2 weeks ago for new phones. Said no specials in now!
Waited nearly 45 minutes in the store just to be told to call the customer support line. On top of that, the store representative ignored several customers that had been waiting over 30 minutes to help someone who just walked in the door. He threatened to kick a man out of the store who complained about not being helped. Terrible service.
The amongst was very helpful, professional, and provided great customer service.
Today my husband and daughter accompanied me to your location. The location was very nice and clean. We waited to be seen for 15 min in which my husband became very impatient, when we were assisted the young lady named London helped us pick out phones and made us laugh the whole time we were in her presence. She joked with my daughter about Disney movies and even went as far as putting on Disneys frozen on their store TV and sang songs with her as we waited for our phones to set up. London was EXTREMELY helpful and friendly. Sitting there discussing things about our phones that I personally didnt know. My husband and I are quite the aliens when it comes to technology (sigh). Nonetheless she was very patient and worked with us until we had a PhD in communications. Her customer service was beyond incredible, we felt more so that weve known her for years and like we were visiting one of our friends. By far the best customer service Id ever experienced. Weve informed her that when our son comes home from school to visit over the holidays we will stop by and have her set him up with a brand new phone. Id like to thank her for all her hard work and where ever she is located I am more than happy to follow just to receive her customer service it felt so genuine. After leaving the store with our new phones and degree I joked with my husband about the 15 minute wait and he said to me smiling Id do it all again just to receive her customer service, it was definitely worth the wait. Thank you so very much London best of wishes to you, and thank you Verizon.
MO IS AWESOME.. GAVE ME DEALS AND DISCOUNTS (I THINK)... BUT I GOT A NEW PHONE 1 PHONE 7. NOW MY FAMILY WILL NO THAT I AM UP TO DATE FOR JUNE 2018....
In and out in record time. Staff was helpful and got me what I needed.
Had some issues when setting up service that were unusual but Tom stuck it out and was very professional.
I went there for a problem with my phone i had bought at the location on Niagara Falls Blvd at the 290 BEFORE this location was open. I was told that since bought it at that location I have to go there. Im sure Verizon corporate will be delighted to know that their response is the final nail in the coffin for them. We got lied to on the price for the phones when we got them which was supposedly free, plus the plan. 70.00 a month turned into like 138 a month.They will be paid off in a few months and then goodbye Verizon, hello Consumer Cellular. I wont tolerate lying salespeople. She isnt even there anymore. Apparently at a Transit Rd. Store.
I had a great experience the salesmen was very nice an informative about everything got me everything I needed and more!!
Awsome store, awsome employees. My wife and I were ready to completely cut ties with Verizon after a horrible experience with customer service. Davids straightforward no nonsense salesmanship helped completly turn our experiance around and we left as satisfied Verizon customers.If you gave any issues with Verizon, go to this location and ask for David M.
Very quick and efficient! This store was very clean, with great customer service. Plus the guys there don’t look to bad either!😜
Was in and out only needed a car charger.
Friendly staff quick service fair prices
Worked with Chase about a month or so to get my new phone. He was really helpful and helped me setup my new phone, transfer everything over and provided me a nice discount.
Dave was extremely helpful and such a pleasant associate! Great service!!
Fast and so incredibly helpful. The young man assisting, Mo, went above and beyond to remedy the issue. Definitely recommend visiting this location.
Very nice experience good customer service
Tom was fantastic! Very helpful! It is a very nice store and I would recommend you come to this location for a better experience :)
Very helpful and got us set up with a great plan for a good price and some really good deals !!!
Useless. I walked in to return a router and no one gave me the time of day. I stood there for ten minutes before leaving. Place is a waste of time.
One stop and done. Best ever with a Verizon franchise! Way to go Chancellor
I walked in to pay my Fios Bill.. the man who greeted me had me sit down and he got on the computer. 20 minutes in.. He informs me that he cannot take my payment, but the machine over there can.I sat there while he looked over my bill so I could pay it... for him to not even be able to process it... He could have saved me 20 minutes by pointing or showing me to the machine so I can be in and out like I planned.. not so he can look at my bill try and save me money.. tell me I actually owe more than what my bill STATES.... And waste my time. I was late grabbing my son because of this.
Tom Belue was great! Helpful and very patient with us! He explained everything to us.He was great at multitasking and great with his employees! Thank you for the great experience getting a new phone!
Very poor service. Reps don t know their stuff
Always very busy. Only one person to handle fios issues. Cable has been randomly blacking out and no one has an explanation as to why.
The young man was great that helped me. Good people. 🙂
Why does it say yall are open till 8 if you close at 7:40?
Service: EXCELLENT, Mo helped in a very professional manner, assisted in saving money.
Great customer service. Fast and efficient
Everything went as planned. Hassle free. Staff was very courteous.
Chance was amazing will be back just because of him
Staff was friendly, knowledgeable and quick!!! Very pleasant experience
Chancler was very helpful and very polite ask for him he is awsome
Chris was fantastic. Got me in and out no problem.
Wonderful. The service that was provided was top notch.
How can a customer whos looking to get a new phone get told by a retail employee that theres no deals on phones then when I come home and go online the next day and they have a BOGO promotion for the new Pixel 3 and I go into the store and That promotion has ended how does a promotion end when I talked them the previous night about adding the promotion to my account and they dont open to the next day and the promotion ends. Something isnt right here. It also doesnt help that the online chat agent says that the Retail employees arent very reliable. Not very professional to treat a possible future customer.
Dave was amazing
Awesome! They were most helpful
Not very helpful with answering g questions, would rather sell you a new phone than anything else
Excellent service. Megan was friendly and helpful.
Very friendly polite and helpful!Bonus: Fast service
Great fast service, Mo was wonderful and helpful. Great experience!!
Sales lady was very helpful and it was a quick easy transaction
Great help with my new phone.
Quincy was very respectful and extremely helpful
Dope spot they get the job done
Dave gave excellent service!
Like thst i can pay bill
Know one asked what i needed or informed me how long the wait will be. Not even a hello.
Not friendly st all. Like I imposed on them by visiting.
Myranda was excellent fixed my phone problem at no time.
Great staff. Very helpful with any problems.
Dave was super helpful. Great experience.
Mo is the best costumer service provider, help it a lot.
Not a big fan of Christopher Wilson. Not very helpful.
Great experience. Mo was very helpful!
Staff is nice and informative
Great, efficient service across the board!
Place to turn in FIOS equipment instead of having to ship it back
Employee very helpful and courteous$
My favorite Verizon by far!
So far so good
Excellent customer service given by london
Was in and out quickly!
This is the best one very friendly
Awesome!
Fast service and professional!
Moe was really helpful!
Mo is good
Very professional service
Just go there.
Beautiful experience
Very nice store
Mo was excellent!!!!!!
Service was excellent
Quit
Tom is awesome!!
Covid compliant
Home
Curtious and helpful
Friendly
Horrible place
E.g
Total reviews rating 4.4
185 Reviews for Verizon Authorized Retailer - Russell Cellular 2023:
Review №1
2022-06-17I am absolutely disgusted with Christine. If you walk in and she’s waiting on you, just walk back out. She’s a deceptive salesperson, or just has absolutely NO clue what she is doing. I went there for my fios plan, come to find out she never even touched it. Had me upgrade my phone by telling me that it would end up being cheaper monthly, now I find out it’s almost $50 MORE a month. Nobody from corporate is calling me back to help deal with the situation either. This girl should not have a job. I brought it to the attention of the manager, who basically told me there was nothing she could do now about the wireless situation.
Review №2
2022-02-09Had a great experience purchasing a new phone. Dave was awesome and got me the best bang for my buck! Highly recommend this location for any updates/purchase needs..
Review №3
2021-12-10Jordan took care of switching from one phone to another!!! He was fantastic! He was the only employee working while I was in the store and kept the process moving even when other people came into the store for help. He was calm and worked to make sure everyone was helped while he was simultaneously working with me. He let me know what was going on at every step. I really appreciate his help!!!
Review №4
2022-01-29Dave was very informative and straight forward. He worked out our plan so we could save money on our bill. Very thankful for the smooth process.
Review №5
2021-12-22I went to pick up an order and they were having trouble closing it out. Fortunately they have super comfortable chairs to sit in while you wait. I appreciated the manager driving to the store to help out and get me on my way, they could have asked me to come back the next day. Its a bright, clean, store and the employees were very nice.
Review №6
2022-02-26Dave did an exceptional job helping me today with my purchase of a new phone and tablet! Highly recommend working with Dave.
Review №7
2022-03-19Crisi was so helpful! The whole team was friendly! Crisi helped me get the best deal possible on a great device and tablet. Im so grateful for an amazing experience!
Review №8
2022-01-31I came in after work and was met very friendly by Joe the store manager who answered all my questions and took care of my issues. This store is great because of their customer service.
Review №9
2022-03-24Ten out of ten highly recommend Megan. She went above and beyond with my purchases and a phone issue. Will definitely recommend Megan and will always return to her location.
Review №10
2022-03-18Mrs crisis was wonderful very patient walk me through everything Im not Computer cell phone savvy I know how to work my new cellphone much better if your lookin for a store come to this verizon authorized Retailer Russell you will walk out with huge smile on your face