Kerbside pickup
Yes
Verizon Authorized Retailer - Russell Cellular in Penn Yan
Categories
Location on the map
Penn Yan, Yates County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 315-531-9186
Site: https://www.russellcellular.com/...
Site: https://www.russellcellular.com/...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:12–7PM
- Sunday:11AM–5PM
Verizon Authorized Retailer - Russell Cellular in other cities:
Comments (148)
I dont typically write reviews but Marco went above and beyond for me today. He not only helped me when he had people waiting but was very sweet and patient with me. Thank You.
Marco was very helpful and had the solution to my worries. It took some work to get it accomplished because apparently there was a temporary glitch with some of Verizons systems, but Marco worked it all out and all is well. Very pleased to have both unlimited data AND a reduction in my monthly payment! Recommended. Im pleased.
I got my new phone today at Verizon in penn yan. I was nervous about it but the guy I talked with was so great. Robert helped me with a lot of questions, I felt sorry for the poor guy. He answered all of my questions, with a smile I might add. I wish he could help me all the time lol. Overall a great experience.
Andrew is so great to work with! He made adding lines incredibly easy and upgrading a year later even easier. Andrew really works for his customers, not himself. He doesn’t whatever he can to make sure you get the best deals; unlike sales guys who do whatever they can to get you to spend the most money. 10/10 would recommend!
Marco was fantastic 👏. I had an old phone that had many issues with it and he was able to retrieve my 4k pictures from it. He was very courteous and helpful. Highly recommend him and the Pen Yan store. Thanks so much Marco!!!!
I worked with Andrew, and I couldnt be happier with my experience. He went out of his way to get me the phone I wanted and the data plan I wanted! He was very straight forward and I felt all my needs and answers were met. If you find yourself in need of an upgrade, or you wanna make sure that your friends and family are taken care of properly, tell them to go see Andrew! Thank you Andrew, Im loving new note 10+ !!!
Austin was very customer oriented and knew the products very well. He had our satisfaction in mind constantly. We will go to him for assistance again. Nice young man.
Marco was wonderful. I was able to upgrade with a great deal. Marco was courteous, professional and highly efficient. It was clear that he cared about the customer first !
Sad what this place has become. Poor management, even poorer upper management. Reps that they have, including the manager, only care about making money and will do anything, including making up fake promos, just to get a sale. Its unfortunate that the good reps that used to be here are gone. But now I can see why, no one would want to be poorly managed by these guys. When you have a company that cares little about the customer, you get what you have in this store. A bunch of kids looking to make a quick buck while doing anything that management permits them to do to do so. I would not recommend this store to anyone. Yes, it may be convenient if you live in the direct area, but take your business elsewhere, even if it means you have to tack on an extra 20 minutes of travel.
I tried switching my plan to a different one and it didn’t work so I got a call from Marco from the wireless store in Penn Yan saying in a voice message the exact thing I was trying to do. So I went into the store and he helped me get what I was looking for. He called customer service and wouldn’t take no for an answer until I got what I needed. He was fantastic and I greatly appreciated what he did for me!!! If I have any issues in the future I will definitely go to him!!
I stopped in today 4/13/19 around 2 in desperate need of help in gathering my phone log and text log for a harassment issue that had been going on. Marco was so helpful and kind, during this scary time. I am so glad that there are individuals who work in these places who are able and willing to handle situations like this. I came in anxious and scared and I actually left in a more calm state of mind. There was another male worker there who I didn’t catch his name but was supportive as well. I am thankful for both of them for their customers service skills. Thanks again.
Bought a blue tooth charger from them for almost $80, worked for about 2/3 hours and than nothing. Because of circumstances I couldn’t get back to them for almost a month to exchange it . They told me their warranty period is for a couple of weeks and I went beyond that time period. I could try to send it back to Samsung. Good luck with that one. I think they should rethink their policy on exchanges for an amount of money that size and back their products better. Bad customer service
Marco is the man. Best experience ever with Verizon. Was able to get all my contacts off a real old phone. Set me up.
Not willing to help me, even though I bought my phone there.
Marco explained everything thoroughly, answered questions, and was patient and understanding. He took the took the time to make the transition to a new phone as simple and smooth as possible. He offered his assistance if needed in the future.
My phones screen had stopped working to the point where it was impossible to tell exactly what was on the phone. But within 30 minutes Alex had helped me not only get another phone that was right for me, but without my contacts or pictures saved to the cloud or backed up he managed to send them through Bluetooth. Awesome experience, very helpful and friendly guy.
The only thing that was concerning was the salesperson who initially set up the purchase was a little in clear about when I could pay off my phone.The assistant sales manager, Marco, was thorough, understanding, courteous, polite, and very knowledgeable.
It was time for an upgrade on my old phone.I went in and talk to Robert and he gave me an awesome deal on a new phone. He set me up with everything I needed for my new phone. I would recommend this place to anyone.
The Verizon in Penn Yan NY is excellent. They helped me.when I was lost coming to the area, and Robert helped me again and.set up my.new phone. Very knowledgeable and friendly. Thank you.
Worst retail experience we have ever had! Drive by this place to find a Verizon store that cares anything about its customers. They sold us a cellular kit for home phone for my mom who was in isolation, and this was her only means of communication. There was no antenna in the box, and the cellular box didnt get signal without it. Then when we asked for the antenna, they said it wasnt their problem, to call Verizon. After purchasing an antenna, the box still didnt work, and they still wouldnt help us! For an elderly lady in isolation in a nursing home! They did not care at all! We finally got everything credited through the main Verizon support. Please dont do business with these people. Drive to the next store!
My family in NY is in the middle of a health crisis and my dad is staying at a nursing home for rehab in Penn Yan, over a half hour away from home. In the middle of one of the worst days weve all had since this started, his old phone crashed and he lost all contacts.While dad was in therapy, his wife went to the Verizon store in PY and Austin, a sales associate helped her. My dad did not need the latest phone or a fancy phone. And Austin did not oversell, nor was he pushy. He sold my dads wife an iPhone 7s, which is exactly what he needed. His wife was able to get the phone up and running basically and they called me in Ohio.I turned on facetime and was able to see my dad and have him see me for the first time since all this started!Thank you for treating seniors with respect and not taking advantage of them by selling them pricy phones and accessories that they do not need. Years ago when my dad got his former cell phone, another Verizon location completely took advantage of my dads lack of tech knowledge and sold him an expensive phone, with technology he never used and was ridiculously complicated to use. I am pleased to hear that there are good people and good branches of Verizon offering customers help and service.Weve been through a lot in a week. It was great to be treated well. Thanks, Austin!
Marco was really great! He helped us out and went out of his way to make the process easy for us. Great place, would definitely recommend!!
Had Eric who was terrific in helping me purchasing my S20. He set up everything for me from beginning to end. Highly recommend him!!
Austin was so helpful and patient and welcomes Return visits.
Transferred my Husbands phone that I didn’t buy at this location as was in town at our summer cottage. Andrew helped me out and got everything restored and assisted me in downloading a Google app that stores my photos. Even bought a Bluetooth speaker to listen to music. Andrew was so very helpful and pleasant.
I wasnt sure what phone charger I needed. He took one quick look at my phone and knew what i needed. I appreciated that he didnt try to sell me anything else. He was quick, nice and efficient.
WORST place i have been for service!.WOULDNT help me with my prepaid verizon phone.. Just wanted to sell me more..I will never go there again!
I had great service from the technician I work with. He resolved my phone problem. The only thing I thought the charge for the service was a little pricey. I know it wasnt the technicians fault for the pricing. And I was thankful he did what he did for me.
Alex told me I would forget to do this, but I didnt. What a great store this is. Everyone is so welcoming and willing to help. HUGE shout out to Alex for putting tempered glass on my phone that I didnt purchase there. Thanks so much for great customer service!
He was able to find a new otter box for me but was unable to help me with contacting the company for the warrenty on my broken otter box. He also didn’t have much of a selection to choose from.
Robert was knowledgeable and pleasant to deal with. He was through and explained a lot of the technology.
My Verizon experience in the Penn Yan store was incredible !! Tim Gee was extremely patient, knowledgable, understanding, and personable !! He made my decision about upgrading to a new phone very comfortable and informed on my ability to manage the change. Tim went above and beyond to assist with all of the necessary support issues!! A positive plus experience!
My husband was taken advantage of. He was encouraged to purchase 3 jetpacks when he only needed 1!He trusted the sales person, and did, not fully understanding how they work. By service ready date, it was too late to return the packs.
Previous management was great. The new management at this location is laughable. I’ve spent thousands over the last couple years and always have been treated well. This new manager messed up the items I bought and when I asked him to take care of the problem he laughed it off as a joke and said he’s not responsible for errors. I hope his tenure is short.
Robert was very knowledgeable, friendly, and patient. I would not hesitate to hire him.
Exelent place very helpful employees. Walked out with brand new phone and guy hooked me up with free Bluetooth speaker and car charger and screen protector!
The service here is excepional! I came in to get a new line of service for my daughter. I was helped by Pete and he was very kind. The manager was going from station to station and asking if he could help. Very impressed. I will definitely go there for all my needs. If the associates are struggling it is clear their manager will be there to help.
Very helpful staff member who took the time to provide us information and save us money! Would definitely recommend to others.
Marco got all my contacts and apps back after my grandkids erased everything. Even though im straight talk. Great service. If i decide to go verizon i will be seeig him.
I came here today very frustrated with my phone. I went to Danville and bath and no one can help me. I knew Ishould have come to Penn yah groom the beginningMarco was shop friendly and helpful. He made me feel like it was the phone that didnt work right not me. From now on when I need any thing I WILL COME TO THIS VERIZON.
Honestly I was worried about going to an Authorized Retailer. Austin was AWESOME. Help my son and I get new phones. No pressure! Thanks Austin!
Austin did an outstanding job of setting up my new phone and switching everything over. Very happy with the stores customer service
Marco stayed late and found credits that another Verizon store missed. He also helped navigate the process of transferring everything to the new phone
Marco and his team went out of there way to solve two serious service problems. They would not let me leave until they were sure everything was checked and rechecked.
Super friendly place, great sales persons, no hidden anything! Highly recommend
R.J. is a computer genius! 🙂
The store has bad managing that curses af his employers, also they like to force people into buying things when they dont really need it. If you had any issues with your phone dont go to PY bc they will tell you its broke just to buy a new one
Andrew was an amazing sales guy. He knew everything about what I wanted and was able to help me get the best deal.
My request was very minimal as I only needed a charger. Your tech person was very helpful and professional.
Eric was very helpful I tried really hard to do everything in the right timely fashion it was a big help and I would go back for help with anything to do with my Verizon needs thanks again
Alex, you were so helpful and explained all the details that I needed. We are very grateful that we have you and this store here in Penn Yan!!
Helped me set my phone up great customer service Marco
Beware , we traded a phone in and kept waiting for the credit to show on our account and after months of not seeing a credit we contacted the store and the assistant manager Marco said after checking the phone credit was accidentally put on someone else’s account and it was being fixed and we would see the credit in a few weeks so we waited again with no results and contacted the store again and now the assistant manager Marco said he never told us anything and that we are lying and never traded the phone in , we have contacted corporate Verizon and they are launching a full investigation into the store .
Great experience! And great customer service! We will definitely be using this store from now on!
Marco and Nora are wonderful! Thoughtful, and knowledgeable, for a 60+ year-old woman who is in a panic! Thank you so much for being in our little town!
My salesman was extremely helpful, knowledgeable, and friendly. He made the whole experience very easy
Rj was very helpful with my recent purchase.set up was easy.store was a pleasant experience.
Bought a Gizmo 2 with insurance. It quit 3 mos later and they are unwilling to help us and unwilling to help us cancel the insurance. Considering changing phone service. Dont expect help here after the sale.
Marco is an amazing asset to this store. He turned a difficult situation around to a good one. Thank you so much!
Very knowledgeable and very helpful. Had every answer to every question. A truly pleasant experience.
Stopped in for a new charging cord. He was very helpful identifying what I was looking for and answering my questions.
I was very pleased with the service we received from Marco. He is personable and knowledgeable.
Emily was wonderful! She was extremely knowledgeable, patient and friendly. We had great service and will not hesitate to return.
Marco was very kniwledable. I enjoyed working with him.
The gentleman I dealt with on the phone was wonderful. The man I dealt with in person, was not. Pete at this store treated me like absolute garbage. I came in to get a new SIM card for my phone and the way he spoke and acted was down right disrespectful. Shouldnt treat customers like they are beneath you. On top of, I asked him if he could help me and he said no. Didnt even bother to see if I had authorized clearance on my phone account. Wish I dealt with the gentleman on the phone!
Marco was very helpful, considerate , and had perfect manners. He fixed my phone without a high pressure sales pitch! I will definitely come back to him for purchases!Heidi Statkus
Not friendly at all! Open signs werent on even though they were open. Will always go to Verizon in Bath now, even though that is a lot farther, because the workers there are always nice!
This place was an ABSOLUTE SCAM! Evidently there are corporate Verizon stores, and non-corporate stores ( such as this one). The non-corporate stores create their own prices and gouge the customer in a very dishonest way.To make a long story short, I was charged $560 for a phone (iPhone 6s) thats sold at corporate stores for $450. The store in Penn Yan also tacked on setup fees and then charged me a $70 restock fee when I returned the phone.What was even more aggravating was the salesmans denial when confronted about the high prices. He refused to admit that they raise their prices, and although the phone is clearly for sale on Verizons website for $450, he was adamant that all stores sell the phones for the same prices. Even when I came in with the receipt showing I got the same thing at a corporate store for $450 (out the door without any ridiculous fees) the salesman was baffled as to how I got the phone at that price. This is either a case of extreme ignorance or dishonesty, neither of which would surprise me after such an unprofessional experience.Even without the sneaky price hikes, the salesmen were very slow and seemingly incompetent (calling HQ to figure out how to activate and deactivate a phone). He also failed to let me know that my phone had arrived.This was by far my worst customer experience in recent memory. I should have shopped around more before coming here. Now Im out $70 and 3 hours of my life listening to their drivel.
I have felt like they care about their customers and are very very helpful- thanks for helping us with a new phone
This. is the top of the line verison store
Marco was amazing. Had a great experience and would highly recommend this store and Marco!
Thanks so much, Marco, for the great help I had at the Penn Yan Verizon store today.
Sat around at 6 on a Wednesday for more than an hour with no help. There was only one employee and he was busy setting someones phone up. Shouldnt take this long to get simple service.
Russell Cellular was great! Austin was super helpful and able to answer any questions I had.
Their service was great and the sales team has intelligent, pleasant people to talk to
Marco was great!! Very knowledgeable and friendly, made it a seamless process.
Prompt, courteous service. Knowledgable and informative employees. Great experience overall. 5 stars.
Great experience patient and set up everything thank you Andrew!
RJ, was wonderful very helpfully. And great service..
Not very honest! I dealt with a rep (his name starts with J I was looking for a certain accessory. He told me they didnt carry it and it would cost over $50 through Apple. He then promptly tried to sell me something else. All seemed OK until he started to bash another Verizon store that I normally deal with. I shrugged that off as I am pretty loyal to them. I then found out the accessory I need was only $7.99 through Apple. It was then I realized he is a liar and cannot be trusted. Why do these kids act like this? Honesty and integrity goes a long way!
Marco stayed on customer service for us for 2 hours, hes amazing!
Great service !!! Andrew got me up and running with my new phone after losing my old one. Best Verizon store yet !!!
Robert was incredibly helpful! Thank you for taking the time to help us get set up!
Allowed me to charge my phone when it was dead and I was miles from home, having to walk. Great, kind people and wonderful service!
Picture this scene: 85 year old man with old I-phone (5 or 6) with new case and shield protector comes in - asks for help to replace cover and screen protector that a relative sent to him. Employee happy to help but manager stops her - tells elderly man the phone will be obsolete in 2 weeks and that they cannot help him and sends him on his way. WOW - DO YOU WANT TO GIVE THIS GRINCH YOUR BUSINESS????? Cant even help an old guy who just wants help updating the look of his old phone which he uses for phone calls only - will never be obsolete for that!! Pathetic customer service and pathetic way to treat others. Sad testament to the world we live in.
Marco was friendly, knowledgable, and efficient...very helpful and a pleasure to work with!
Never ever answers phone and failed to give rebates as promised
Austin is the best in Penn Yan Verizon store!
Great customer service! Was in and out quickly! Marco was great!
A great experience at the Penn Yan store P with a K assistant manager was very kind patient and clearly knowledgeable great experience
I am actually not a Verizon customer and I cant afford a Verizon plan right now. I was having an issue with my Virgin Mobile phone and one of the employees helped me even so. This incredible experience makes me feel much more likely to switch to Verizon some time in the future when I am able to budget for it. I will recommend this store and Verizon to friends and coworkers. Thanks again for the help!UPDATE: I decided to go ahead and switch to Verizon since the Virgin Mobile service is literally none out here. I recommend coming in with something to do because sometimes all the agents are tied up and you have to wait a bit. Charles Wise helped me get set up. He was patient and went through every part of the process with me. Another good experience at the Penn Yan Verizon store!
Didnt have wide variety of selection of in-stock phones staff was friendly
Let me charge my phone glad people still exist like this!! Great customer service thanks Marco
Emily did a GREAT job for me today!! A BIG about out to her!!! Many thanks!!
Andrew was most helpful and courteous. Great asset to Verizon.AAA+++
Marco is the best employe you have here.Please dont ever get rid of him.
Very helpful and friendly. Will go again when I need help.
The people there are very rude will never go there again
Great service and all my questions answered.
I love going here because the employees are friendly and welcomes you as you walk in!
Good service although their phone plans are outrageously expensive.
Employees need to stop lounging around on YouTube when a customer is trying to pay there bill.
Excellent service. Very helpful and knowledgeable.
Great Service, took his time with me thanks Marko
Horrible customer service . Associate did not greet us and manager with the bronie tail hid in the back and offered no help
Very helpful, no waiting
Alex was awesome! So helpful and knowledgeable!
Very good location. Pleasant knowledgeable sales person.
Customer service was terrible, employee who assisted me was dumb as a box of rocks.
Rebecca fixed are problem with the phone. shes the go to girl
Marco was patient and helped me tremendously
Excellent could not be happier
The experience pleasant and easy. Very accommodating!😁
Marco made it awesome!
Very helpful
Awesome people very knowledgeable!! Very pleased!!
Young lady was very helpful super nice
Marco helped me and my daughter tremendously!!!
Very helpful honest and sincere
Helped me with my phone claim. Thanks Marco
Austin did a great job
Great job extremely helpful and patient
Great job Austin.
Fast service and knowledgable staff!
Was patient and helped me with my iPad
No kiosk to pay bill.
Quick, friendly and professional!
Very good service!
Bought a cool phone case
Great!! THANK
Great job Marco
Austin is the man
Great experience 👍
Wonderful!!!! An easy 10!
Enjoyable
Great service!
Wonderful
Great service
Total reviews rating 4.5
148 Reviews for Verizon Authorized Retailer - Russell Cellular 2023:
Review №1
2022-07-20I want to thank Austin for his phenomenal customer service. He was vigilant in helping me to get my phone number switched from my previous carrier. It was a process about an hour and a half due to a block from my old provider. I offered to come back earlier the next day as it was past closing time. Austin wanted to get the process completed so I could walk out with my new phone. He was very patient courteous and did everything he could to assist me. I left with my new phone and same number. I couldnt be more grateful
Review №2
2022-03-16Everyone at the store is very helpful, but Austin in particular stands out. He was very knowledgeable and genuinely concerned for our best interest. My husband and I were at the Verizon store to fix an issue (that wasnt really an issue) with his phone and Austin ended up upgrading my phone too.... for an amazing deal! (Bought my phone for roughly $200 a few years ago and he gave me $700 towards a trade in). While he was working with us there was a caller requesting to speak with him and he was very nonchalant when having a coworker sit with us while he helped a customer over the phone, then came right back to us to finish what he had started. His customer service is excellent and his IT knowledge is superb 👌. Thanks for all your help Austin!
Review №3
2022-02-21Needed to replace the screen protector on my new phone. Eric was very helpful and I opted for the liquid glass protection. He carefully explained what I needed to do following the application. The end result is excellent.
Review №4
2021-12-09I typically dread ever going to Verizon. For anything. Ever. But...I broke my phone and I needed a new one. RJ was awesome. The most pleasant Verizon experience Ive had. He was the only employee in attendance, but he balanced the 3-4 customers well, including an elderly lady with stereotypical issues. Serious retail skills. He also helped me select the best phone for me, not the biggest commission. Thanks RJ!
Review №5
2022-01-30Eric was an excellent salesperson. He was the only one working but he was polite and courteous with all the customers that came in.
Review №6
2021-09-14I stopped in this store on a road trip when my chargers got damaged. You wouldnt think youd say a stop to spend unexpected money would be fun.....but it was. Very helpful young men who answered other questions as well. Very pleasant atmosphere with prompt and friendly staff.
Review №7
2021-06-10Austin was very patient with me and not at all pushy. Some time consuming setbacks didnt throw him off one bit. He was professional, knowledgeable and courteous. I wont be using another Verizon store. Thank you! I love my new phone!
Review №8
2022-06-21Marco was very helpful on helping me getting things going with great savings and customer service great team of people there highly recommend.. 1 year later Austin has helped very much and highly recommend them
Review №9
2021-04-01Austin was quick and courteous as well as knowledgeable in the product. He gave me my options without making me feel pressured into purchasing something I didnt want or didnt suit my needs. Great experience.
Review №10
2021-07-24Although the charger was slightly expensive I found what I needed and was able to make it back to my business in time. I was also met with great warmth and I would recommend visiting this location. Eric was very helpful in assisting me!