Kerbside pickup
Yes
Verizon Authorized Retailer - Russell Cellular in West Islip
Categories
Location on the map
West Islip, Suffolk County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 631-669-4888
Site: https://www.russellcellular.com/...
Site: https://www.russellcellular.com/...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:11AM–5PM
Verizon Authorized Retailer - Russell Cellular in other cities:
Comments (199)
Probably one of the best Verizon retailers! Every one there is friendly, professional, and willing to help you! If I move out of the county I will still go there
Very nice customer service. Polite and prompt to take care to every customer. Even its not my phone carrier
KC and the entire staff at the store was terrific. I was especially fortunate to have Ryan take care of me. He was knowledgeable, efficient, great at multi-tasking, and above all else PATIENT. Ive been a Verizon customer for some time now and its experiences like the one at Russell that make me remain a long-time customer! Thanks guys!
Absolutely great experience. Went right in and got helped right away no waiting at all. Service was great and informative and was super smooth. Was in and out in about an hour which it normally has taken me close to 3 at other locations. Will definitely go back again.
Im a long time customer and they always provide excellent customer service. Service is personalized and handled as quickly as possible.
.. I called this Location directly since I have been a long time local customer, For a replacement Verizon phones. Their website said they were open till 8, but when I Called to confirm the hours and that they had my specific phone ,Abraham said they were open till 7, and they had the phone I wantedWhen I Went to the store, Alexander Assisted me. He was Helpful but He told me they had to order the phone Which would be delivered to the store in two business days and told me that they didn’t have it in stock. I went specifically to that store so that I could have a phone that night since my phone died.The only other option was a more expensive phone from an opened Display phone. I decided to go with the phone since I needed it. I asked if they could give me some sort of discount or throw in a phone case,Since it was an open box item. Alex and Abraham said the manager wasn’t there and the Mgr was the only one that can make the decision.As I’m waiting for my phone to get activated, I hear Abraham offer to the guy next to me a 10% discount for his phone and case purchase without the guy even asking for a discount.So they’re not consistent. I discovered that it’s not owned by the original owner and now called Russell cellular. I’m typically a loyal customer if I get treated right but I’m not sure if I’ll go back to that location when it’s time for a new phone again.I’ve Been a loyal customer of that business since they were in Deer Park ,many years ago. Alexander was helpful,But my overall experience with the new co was mediocre at best
These guys are literally the best at what they do, professionalism, amicable demeanor, exceptional customer service and family oriented! They will go the extra mile to ensure you are properly served and satisfied! Karan is one of the most amazing Reps there and Bobby is literally a Samurai with the laying of the screen protector lol! It lives up to and even surpasses the Verizon standards of excellence which is why I will always come here!
They are always very friendly and always provides my family and I with the best deals and services.
Great, fast service. Had the newest phone in stock and was in and out right after work.
Great service !! Very patient and friendly staff and knowledgeable!!! Would highly recommend this store for everyone!!!!
Excellent services took care of us in a timely manner will recommend them to all my friends
Such a pleasure to deal with. Did everything he could to make sure I got exactly what I wanted, and more!!
Very helpful with questions & most of all helped us transfer phones from old to new very fast!
Courteous, informative and helpful staff. Answered all of our questions and made helpful suggestions to help us secure the right phone and plan to meet our needs. Would definitely recommend this west islip location.
They have always been very helpful in that store and they don’t try to direct you toward one thing or another. They ask what you want and show what they have available to suit your needs.
A little bit of a wait but we’ll worth it every thing transferred over no worries or concerns and very informative Great job guys !!
Joe was great. I hate salesmen who try to push things in my face. But joe was nice, calm and informative. I felt very comfortable. The store was clean and staff was organized.
Amazing experience, truly a delight to work with the Verizon Russell Cellular team. Everyone is professional and makes you feel welcomed from start to finish. Will definitely recommend to all friends and family. Thank you to Russell Cellular team!
Tim was so knowledgeable and patient with me. I’ve been going to this store for years… ever since they were in Deer Park! Owner is also one of the best ever. I have taken so many people there to get their phones. The very best!!!!
We had the best experience at the store. Mohammed was so helpful. He stayed late to complete our phone transfers. Will definitely use the store again in the future.
The best Verizon store on the island. Great customer service. Clientele is mostly repeat customers which says a lot.
I’ve used this store for almost a decade now. I’ve worked with various different employees at this location, and have always had a pleasant experience. They are extremely patient and knowledgeable. They update me on current promotions and always help me choose the best plan that fits my needs!
Russell ans Abraham were very informative, experienced and were very helpful. And they took the time to educate us on the new I phones for my husband and I and they instructed us on the plans they offer. And they offer great deals. And the store manager, Anil always comes over to greet us. Was a great experience.
Very knowledgeable staff. Made the process super quick and easy. Thank you!
Wow! I am always amazed by the wonderful professionalism at this Verizon retailer store. These guys always go above and beyond to meet your needs. Muhammad J is the best of the best! Thank you so much for helping me upgrade my phone today! You guys are totally awesome!
Always a pleasure dealing with the guys there. They all really know the service and products, totally makes for a pain free shipping experience.
I have been buying my familys cell phones here for many years. I would never go anywhere else. Without exception, every salesperson is knowledgeable, helpful, and polite. They are truly interested in serving their customers well.
Alex was so very helpful, friendly & patient and saved me a lot of money. Great experience! Everyone else in the store was so friendly & helpful as well.Thx Alex
Great experience! Jay & KC were great to work with. I had many questions because I switched from an Android to a IPhone. They got into detail about each phone and their features. Don’t hesitate to go there especially if you are going to another Verizon store. They’re busy but be patient.....it’s worth it!Karen & Mike from Deer Park
Ryan was very knowledgeable and very helpful on assisting me purchasing a new phone. I highly recommend this location and working with Ryan.
I went to Massapequa on a Tuesday when my battery seized. I had to wait 45 minutes or make an appt for next week. I was repeatedly told they do not fix phones and I should go someplace else. I had insurance so they ordered me a new phone (waited a day and a half) mumbled instructions and ushered me out.After problems with the aim card and st my wits end I went to West Islip. I was greeted immediately and helped by the nicest who instantly got my phone up and running. I wish I got his name!I will never waste going any place else
Everyone at this location is always super, super sweet and very helpful. We always walk out smiling saying, “wow they are so nice”! 🙏🏾 In such a crazy time we live in, it’s nice to deal with people who are professional and just simply pleasant. Kudos!!!
My experience working with them was outstanding. They were patient and Explained everything very clearly. It was a pleasure doing business with them.
This is one place that makes you feel special by just walking in the door. Great customer service and the best deals. Wouldnt go anywhere else.
Always a good experience all the guys who work there are so nice
My sale guy Ryan was absolutely the best!!!!!!. Patient and kind … helpful and knowledgeable. Got everything done . Everyone in the store are all wonderful.
Wonderful service.... our Verizon advisor spent almost 2 hours with us giving us his undivided attention... answering all our questions. We purchased our two new phones and are elated. Thank you.
They took the time to figure out the best option for me to switch service and did everything they could to get it done as fast as they could
The BEST!! KC and his staff always take the best care of us. They are kind and beyond patient- no problem is unsolvable for KC. I’ve gone to other retail locations, even with Verizon competitors and have never been as confident as when we are handled by KC.
Everyone in the store was super nice, helpful, and professional! 100% would recommend to anyone that needs help with their phone or if they’re looking for a new phone.
My phone literally died. They tried to revive it but no such luck. Had to get a new phone. Everyone was super helpful and very knowledgeable. Would definitely recommend.
Very professional and personalized sales experience. Simran is a very knowledgeable counselor, she was able to quickly figure out what was needed and we were good to go. She also has a very kind and patient nature which makes you feel at ease in case you have more than 3 questions to ask. Overall, I highly recommend this location for all your Verizon wireless needs.
I went in to upgrade my phone and was helped by an exceptional sales rep named Ryan. He was outstanding in helping me understand my options and what accessories would help me protect my new phone. Friendly, helpful, and knowledgeable. Thank you!
Great fast reliable customer service ! Very helpful would def recommend made switching my cellular phone company easy and stress free ! Thank you !
I was impressed with how friendly everyone was. Ryan was extremely helpful, very knowledgeable and even stayed beyond closing, so I could update and transfer all my information to my new phone. I highly recommend this store.
This was hands down the best retail experience I’ve ever had the store was clean and inviting, the staff was friendly and Ryan was so helpful I couldn’t have asked for better service will make sure this is my go to Verizon store!
Best Verizon phone store on Long Island!!! Have recommended them to people for years..Fantastic customer service. Knowledgeable, efficient, always helpful. They continue to be helpful years after selling you a phone. THE BEST!!!!
These guys (and gals) are the best communications carries and customer service people! I have been with Russel Verizon since about 2005 and every time I go in for an upgrade etc. I am always happily surprised on how the service is and the overall cost of my experience.Hands down I would recommend them to anyone who wants to improve their cell phone experience.
A friend recommended this place to me and Im glad I took her advice. I will be going here from now on. They really took the time to explain all my options and honestly tried to get me a phone and plan that both made sense for me and saved me money. I left completely confident that I made the right decision with the phone I picked and the plan Im on. Highly recommend them
Love this Verizon Store and all the guys that work in it! I have been going there for years for phones for my family and I wouldn’t go anywhere else. They are nice and knowledgeable regarding all aspects of our phones. Thanks to all!
I’ve been dealing with Verizon for over 15 years. This was by far the best experience I ever had. From the moment I walked in the door until the second I left, I felt very welcomed. The staff broke down my plan line by line and I never felt pressured into making any changes like I’ve felt in other stores. You could tell they care about everyone that walks through the door. Highly recommend this location
Muhammad was so incredibly helpful! Made getting a new phone so easy and fast!
The service was amazing. The staff starting with the manager were professional, patent and extremely knowledgeable. I would strongly recommend the store and absolutely go back again. They are the model for the industry, can’t say enough good things about the experience.
In hindsight, my earlier high rating of this firm was totally inaccurate. After purchasing two new cell phones (with a cost of approximately $2,600) and being charged well over $300 on the purchase date no receipt was ever provided for those charges. In addition, I was never advised that the cost of the new phones was now being charged over 30 months as opposed to to the prior phones which was over 24 months and was only made aware of this once a Verizon Bill was received. Finally, multiple requests over the last several weeks have remained unanswered from your firm for the upgrade costs that I was told would be paid by your firm. In order to avoid any issues to my credit I will be paying these directly and will bring my business elsewhere in the future.
My Father that works for Nissan of Garden City has been dealing with Jesse, Rog and KC for years even when they owned a store in Deer Park off Bayshore road back in the early 90’s. My family has used them for almost 30 years. I was having problems with my phone not charging for almost a week and he said let’s go to West Islip and see KC he always take care of us. We went there tonight on 09-16-2020 around 5:45pm and said hello to KC and a gentleman by the name of Anil helped us who we never met before and let me tell you he went above and beyond to get our problem resolved, I did leave with a new iphone 11 because my old phone was breakfast meaning (shot)non repairable, which I new because my brother said you need to go to Verizon after looking at it. My brother is a genius with electronics so I had a feeling it could not be fixed once he said that.So we had to transfer my info and photos to the new phone and it was very difficult because the old phone was on one leg, battery life was always below 5% and took for ever to charge it to get there. We had to leave the phone overnight to see if everything would transferred to the icloud. We got home around 8:40pm they even stayed later after hours trying to get this done. We received a phone call around 10pm from the man Anil saying try to restore the ICloud now it looks like we were able to back up your phone and we saved everything. Well it’s now 10:45pm and it worked !!!! He saved the day by getting me all my photos and my information from a phone that was a complete disaster. I cannot thank Anil enough that’s why I had to write this long paragraph to explain how he went above and beyond his job. Thank you Aniland West Islip Verizon.
Service is fast, friendly and efficient. The manager gets to know his customers and recognizes them. They answer all of your questions and never rush you out. We continue to go to here due to the outstanding service. We highly recommend this location.
I was very pleased with the person who I had very helpful & patient & answer all my questions & concerns I would recommend this version store to anyone. Go there you won’t be disappointed 😊 will be returning soon!
Unquestionably the best wireless dealer Ive ever been to in my life. Staff is so friendly and knowledgeable about the services and their products they really know how to take care of their customers and help them save money while gaining the devices they know and love. Ive been dealing with the owners and the store for years and it is an expirence. Absolutely love going here. If I could give it 10 stars I would!
Best customer service! Kevin and Karan is always professional! 1st class service!
Andy and KC are the absolute best. They prioritize customer service over anything and do whatever that can to make sure you walk out of there with a smile on their face. Thanks to them I’m loving my new iPhone 11 Pro Max. SIX stars.
Been using this store at least 15 years and wouldnt go anywhere else. The entire staff is friendly and knowledgeable, and the owner is great. My cell phone was stolen and I got there 2 minutes before closing on a Saturday. I told them I would return Monday but they wouldnt hear of of it. They got me a phone, transferred my data from the cloud and sent me on my way in less than 45 minutes. They earned a nice tip and my business forever.
My visit was great. The sales men are very knowledgeable and helped me not only get a new phone for my wife and I but lowered my bill as well highly recommended. Will definitely be going back for all my phone needs. Thanks guys!
Just went to this store everyone is so friendly and helpful. Biraj and Ryan helped me Great customer service!
You can always count on this team for reliable customer service and thorough consultation! My family and I have been customers here for over 15 years and have always been satisfied with the efficient solutions they provide.
Can’t rave about this location enough!! After years of horrible Verizon store customer service, as well as on the brink of changing providers, my family finally found an AMAZING location to meet our families cell service needs! Tons of people recommended this location and as we stepped foot in the store you could tell right away they treat you like family. The staff is efficient, friendly, and super knowledgeable. They were able to upgrade our plan to meet our needs and explain everything thoroughly so there are no surprises on our bill. We know we’re in great hands now and it really is such a relief!! Don’t walk to this location.. run!!
I hate writing reviews- it’s second after getting a root canal- but in this case it’s necessary. A friend of mine recommended this store so I took the bait and it was well worth the trip from the other side of Long Island.I was greeted as soon as I walked in despite the store being packed and I didn’t have to wait for a salesperson (props to the manager for having adequate staff). I was dealing with Joe, who was phenomenal. He got me into a new iPhone 8 and explained billing/changes clearly with none of the usual “surprise fees” right as you’re about to sign. Patient. Helpful. Professional.Do yourself a favor and go to this spot next time you plan on heading to a Verizon store. Even if it’s not the closest one it’s definitely worth the trip. I write reviews when I really feel a person or business deserves it, and these guys do. Thanks again!
Excellent customer service. Can help you out with any needs with your Verizon account or to upgrade a new phone. Every employee was knowledgeable and ready to help every customer who walked through the door.
Fabulous customer service. Faran and KC are the greatest guys. We have been using them for 15 years and will continue going there as long as they are in business. Best Verizon store on Long Island
This is the best store! I’ve interacted with multiple employees and each and every one is friendly and honest and takes whatever amount of time necessary to help you. I would literally never go anywhere else. I used to be w AT&T and for the most all they cared about was trying to get you to subscribe to direct tv etc horrible customer service. I’ve been with Verizon over 2 years and will never go elsewhere. Superb!
Their service was outstanding as well as their support.
What a great experience! My fiancé and I were treated so well, and the staff was more than happy to answer any questions that we had. Everyone was impressively knowledgeable. I would highly recommend doing business here.
The place is top notch. The manager Karan, is friendly, Knowledgeable. An asset to your company. I will send many friends to your store, because of my experience.
The best you are treated like royalty the staff is knowledgeable and any questions or worries and they hold your hand and patiently walk you the whole way plus some I am a costumer for life now and even make the 50 mile drive because they are that amazing I cant say thank you enough I would be lost and stuck with broken phones with out them thank you all for your help and patients ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️You dont have enough stars on your list google so I added some
Everyone at this store is so helpful and accommodating. You never leave with any uncertainty. I would highly recommend this establishment and would never want to shop at another Verizon store.
Jay helped us out in a very friendly, professional and timely manner. We changed over from Sprint and so far couldn’t be happier. Customer service is big for us. We will definitely be recommending this location.
I had a great experience from initial discussions al the way through the final transaction. I was treated with the utmost care and respect and would recommend to all!!
Excellent customer service. Quick and easy experience!
EXCELLENT customer service.. They are all extremely professional, friendly, and efficient. Eddie and KC were so helpful in replacing my phone due to my old one having so many issues. Eddie greeted me and asked how he can help as soon as I walked in, then promptly addressed the issue, all while remaining friendly and professional. I cannot stress enough how great their customer service is.
I got 4 phone from them 2 years ago,Tim did everything he can to make sure I get the best deal i could. I couldnt be happier, and since 2 years pass I am going back there again for the upgrade. in addition to all owner of the place and as far as i can see rest of the staff were helping other customers and seems like they were happy also with the deal they were getting. Thank you Tim.
Zak was a tremendous help upgrading my daughter’s iPhone. Not only did he have an 11 Pro 256 GB iPhone available but he was able to successfully transfer all the data from one phone to another. Awesome job!!!
I just went in there to try and purchase a new phone and the guy who was trying to sell me a phone knew little to nothing about any of the devices I was asking about. I asked what the difference was with the phone and all he had to tell me was the screen was better and the camera. Im interested in how fast my phone will be. Its processing capabilities. Give me some more information on the screen besides its bigger. He didnt even mention how much storage was on the devices. I then asked him how much it cost and instead of an exact number he said about 1000. I asked him if I could pay full today and he said no you can only pay overtime increasing my monthly bill. I asked him again if I could just pay in full. At this point he said I dont know let me ask someone. His lack of knowledge on the phones and simply how to pay for the phones made me very uncomfortable. I got up and walked out because of a lack of information. The staff should be better informed on the products they are selling. Maybe they are and this person just gave me a lack of effort due to me being a young adult. The man who helped me almost seemed unenthusiastic as of he knew I wasnt going to buy something. Again his lack of effort and knowledge caused me to walk away.
Thank you for taking time to explain everything to me. Everyone was very helpful
Great group of people all working together to make the experience go as quickly and smoothly as possible, all well informed quick with solutions offering multiple alternatives servicing young and old with equal respect
My experience here was amazing!!! It’s always overwhelming going into cell phone stores but the associates made my fiancé and I so comfortable!! They really laid everything out for us and it was a really comfortable and NOT overwhelming experience!!
I would have switched to T-mobile or Sprint a long time ago for a cheaper plan but the reason Im still with Verizon is because the guys that work in this store are the best at helping you with whatever you need.
I’ve only ever come to this location for anything and everything. Between the customer service and the employees patience. This is the absolute best store to visit.
BEWARE I have been a customer for over 10 yrs. Early on had concerns when new phone would be identified by Bluetooth, as one of the owners Rajs iPhone. It was my teen daughters phone and worked OK until it was upgraded. Clearly not new. Now I updated sons phone to iPhone 11 (although we requested XR- of course not recommend, old platform and not available, needs to be ordered) and walk out with paying more for something not needed or wanted. The kicker - 10 min later my sons NEW phone is not working. Call Apple tech support - to find out phone is being hacked by 5 people, including his online banking account. 999.99 stolen from CHASE account. Concerning as the transfer of phone info was more than 40 min and not in our presence. CHASE and APPLE blame unsecured transfer at Verizon Wireless. You pay big for the local convenience! Beware. Next phone will be purchased elsewhere.
Will always be my go-to store ! I send everyone I know there. The most friendly and helpful staff are there to assist you !
They were very attentive and accommodating. My issue was handled very professionally and provided the best options for me. I will be back for sure!
If you hate shopping for phones and plans as much as I do then you are going to love coming to see KC at Russell cellular. KC makes it so simple and he cuts through all the extra nonsense. When you walk out you will have a good idea 💡 f what to expect from your new phone/ plan, especially what to expect on your next bill! KC is a straight shooter and I wouldn’t trust anyone else!
Ryan was very professional and a good person to deal with.
The store manager Andy was amazing, efficient, helpful, listened carefully and explained the process clearly and understood the extremely stressful circumstances. He expeditiously handled the change. .
This is by far the best place to upgrade your phone or get anything for your Verizon phone that u need. Ive upgraded 3 or 4 phones here in the past few years n every single time got the most amazing customer service. The owner, Raj, is awesome, always there n making sure all his ppl are doing the right thing while he also takes care of customers. Theyve always thrown in several freebies when buying new phones, fixed any problems immediately n even showed me how to save up money on my phone bill. Ive dealt w/several diff ppl there n they were ALL great. Im seriously amazed at how good they are. Last week I dealt w/Vicky n he upgraded my phone for me n made it as quick, easy n least expensive as possible. Really LOVE this place!! Thanks again guys!
Bobby was amazing , Very polite and helpful when , I was in a jam and couldn’t figure out what to do with my phone and my current situation, he put my mind at ease and help me make the right choice. Everybody in the store was very polite and knowledgeable..
This is by far the best Verizon store on Long Island. Personal and professional salespeople that take their time helping you. I would never go anywhere else and I recommend them every chance I get.
Beware!! Be very careful using this place!!! A lot of unethical employees. I have had so many unauthorized charges and devices added to my account illegally.I had been using Verizon for my personal and business accounts for many years and this has been the worst experience of my life. $3000 plus worth of charges to my account in last 6 months of IPhones added to my account. Every month I go in because I receive bills for $700-$1200 a month. I have no choice to pay them because Verizon says they will shut off phones. I have paid every bill just to keep the phones on and every month I am told they will fix it and get me the credits and nothing happens. It’s blatant fraud on my account , it was reported to Verizon store and corporate and nobody does anything.The employee KC has been the only one to try and help but even he cannot get it fixed. Now I have to ask my brother in law who’s an attorney to do this BS work for free to try and get my money back.Luckily I have the convos saved to being told that they had employees doing this to a few people so the proof is there just sad it had to get to this point. I hate nothing more than dishonest people and this place is I by far the most dishonest I have ever dealt with. I have 2 phones and 2 watches and they charge me $700-$1200 a month. Total scam and shady employees.
So my family and I have been shopping at this Verizon for about 10 years now. In my younger days I would obviously go in with my father, because I was a minor. Since then I am now 24 years old and dont need to go with daddy to Verizon. Every experience Ive had with my father was pleasant, we were helped quickly and efficiently. More recently, as I can now go in by myself, Ive been treated very poorly. Each time I go there Im forced to wait despite there being 5 employees in the back room behind a two way mirror. Consistently Ive witnessed associates go out of their way to help customers who are visibly older than I am. Apparently, because I dont look like I have a family I dont have money and Im not willing to make a purchase? This has happened to me on several occasions and has happened to my brother as well yesterday. These people want nothing more than to steal your money and make a sale, and if youre not there to do that they treat you like garbage and try to rush you out as quickly as possible so they can rip someone else off. Honestly disgusted. You work in the customer service business, show some class, just because Im young doesnt mean Im not respectful or have money to spend.
Amazing service. I’ve known Angad since high school. The store all the employees are extremely helpful. Will make sure family and friends go to this store for their Verizon needs.
Recently had to get a loaner phone while my phone was out for repair. I went to two other stores with no success. Finally I came here. Nicest store asthetically but it is the people who work there that make all the difference. Very helpful, friendly and professional. Its not in my neighborhood but I will go there first next time I need anything.
Adele was great helping me get my new iPhone. He listened,was patient and even came out and paired my car to phone! Will definitely use you again. We came from Nassau county at my daughters recommendation. She lives in west islip
Amazing place to deal with, A+, 5 stars! Extremely helpful and courteous!
They are great at this store . Honest. Very patient setting up my phone. Will refer all my friends.
Great customer service. Took time with us. Helpful, knowledgeable, friendly staff.
Great customer service. Helpful and nice.
If you need a new cell phone, this is the place! They are straight up, always try to find you a good deal and they know what they’re talking about. Highly recommended... Zak went above and beyond to make it easier for me. Thank you!
Highly Recommended! Zak and everyone at the store is professional. They always do their best to help you and make sure you leave satisfied. I always walk out happy and because of that I will always be a returning customer!
All the employees are extremely helpful and patient. They make the process easy and are always accommodating.
KC and his family treats you as if you are part of his family. They all really take their time to help you out and make sure you get not only the best deal but also understands everything. I would highly recommend KC and family to Everyone
Best service and the most helpful staff. They are all great. I recommend this phone store to all, you won’t be disappointed!
My experience was great!!! Andy was patient and kind and helped with everything I needed. The best verizon store!!! I will definitely go back!
These guys are doing amazing job. They are very friendly and helpful. Very professional. 👏👏👏
Needed to upgrade my moms phone. They were so nice and easy to work with. Sam helped us. He made an otherwise frustrating process very easy and enjoyable. Thank you Sam:)).
Matt was a great guy, he saved me money on my bill and was extremely nice. Overall great service. If you go to Verizon make sure you go to him.
Excellent service. They treat you like family and make sure you go home with everything you need.
The whole Russell cellular team is 100% about customer service. Always with a smile and great attitude. Thanks again
Amazing prices, customer service, incentives & discounts. Will not being going anywhere else for my upgrades from now on. Excellent business
These guys (all cousins) really know their stuff and service is their game. Youll feel like family before u leave. I have never seen the store empty. From open to close its filled BUT they have the volume supported by numerous reps and professional consultants. Never a long wait and every issue Ive ever had was solved AAA+
Best VERIZON ever! Everyone is very helpful and kind. I’ve known some of the people that work here since I was a little girl. Extremely helpful and honest. Only VERIZON I will ever go too! Highly recommend!!!
The best Verizon store for all your needs. All the salesmen are very knowledgeable and courteous. Thanks for all your he throughout my years of cellular service.
Jay was very helpful and had my phone ready for me before I even got there. Very knowledgeable and patient. I highly recommend Jay at Russell Verizon in West Islip to everyone!
A+ professional service. Specifically dealt with Jay and Matthew. I went there asking what best phone on battery and he recommended me iphone xr then i tried it for the day and didn’t like it and he made it very easy for me to switch back to my iphone se. I will recommend to anybody, A+ shop and reps.
AMAZING service!! I had the opportunity to be consulted by Simran, his work ethic and personality was out of this world! I recommend this store to all my friends and family! and you better believe I will be coming to this store for all my needs!!
The best!!! Always so helpful and they make the process easy. Highly recommend!
Great staff! Went above and beyond all expectations! I was recommended by a co-worker and now I recommend everyone that I have to go there! Tim was the one who helped me and he did a great job! Thank you guys so much!
Such great service! Abraham is amazing. The customer service is the best in the business
Go to this location best service! Speak to sam for all your needs...the whole team is super helpful
Welcoming Friendly ,personalized ,professional & service! Long time loyal customer!Thank you
Great service as always!!! I highly recommend stopping by and checking them out…
Verizon store in West Islip ny is hands down the best place to go. Raj and his staff like K.C. are the the kindest most amazing people to work with. My entire family goes there and any friend that has enough sense to know who the best in the game are!!! I would give 100 stars if I could.
Sammy was awesome. Feel right at home when I go there. Kc is the man like always. Treats you as his own.
I usually dont have good things to say about these places. Because they always try to sell you the more expensive equipment. But yesterday I was greeted well and was offered the product I was asking for. I highly recommend the store
Great place they are definitely about customer caring and making you feel like they can help then product sales and just trying to make a sale id go there and recommend anyone else to go there staff is friendly and helpful
I’m not the best at using these new phones. They set everything for me and explained how it works. Then came out and paired with my car. Very pleasant visit
Jay was so patient and helpful when I needed a new phone. Answered any questions I had about my existing phone and any questions I had about my new phone which I couldn’t be happier with. I appreciate all the help I received from my experience. Thank you!
Always treated with respect and they have never let me down anytime Ive come in for something. Top notch service!
Service was fast and so easy! Abraham was so helpful and made the whole process very smooth.
Always the friendliest, most accommodating, and most helpful people working here. Been going for years and will continue to do so!
They were courteous and professional, as always. Ive been dealing with them for years and I have always been satisfied with them.
We had Muhammad as our salesman. He was very helpful. Have been dealing with them for many years
He was very friendly, and knowledgeable about the work he does and he knew exactly what to do fast!! Great job!
Great convenience, fast set-up, awesome representative!
Amazing staff. Great service. Amy really hooked it up. She took care of me in record time!! Switched from Sprint and haven’t looked back. Thank you so much!!!
I had the best experience here. Everyone was friendly and knowledgeable. I will return for all my cellular needs.
Amazing service. straight forward pleasure to do business with
Tyler helped me set up my phone and I couldn’t be more pleased! What a fine young gentleman he took the time to explain everything to me and even wrote it all out on a sheet for me so I wouldn’t forget! Only thing I wish I did was take advantage of that tablet promotion he was telling me about...oh well next time I’m sure will be soon
Amazing people at store. Treat customers like family
Fast service. Easy upgrade. Friendly. Out in under 40 minutes with two new iPhones.
Well I just have to say that the Verizon store of west islip New York is ny by far one of the greatest shopping experiences I ever had. I have been going to this store for about two years now. K.C who runs the store and Izzy..... Sal and Yousuf.... are so dam knowledgeable and my god so patient with helping there customers. They will never ever let you walk out there store unhappy..... there customer service and support are untouchable.... I live in patchogue my and I will not go any where else for my Verizon issues..... and I highly recommend any one who needs a phone t.v. Or any Verizon issue go see Sal Izzy.... Or Yousuf and last but not least K.C without a doubt a 5star store!!!!!
I absolutely love r&k wireless ive been coming here for years. Frankie was my sales person very nice, proffessional and courteous would def recommend anyone looking for a new phone come and see Frankie!!
Excellent service. Respectful clean and fast !!!! We drove from Glen cove !!
This place was packed to the nines and still did everything they could to get us in and out in the best time they could
The best Verizon store I have ever experienced. Impeccable service!!! Friendly and helpful.a must “go to” store
Sal was extremely helpful to me with getting a new phone. He was very knowledgeable and made sure I had everything I needed.
I have been dealing with these guys 12yrs. Long berfore they moved to this location. There is no problem they cant solve. They dont just push phones, they help. They have done so much for me and my family that I finally looked them up to leave a good review. All I can say is try them. You wont be sorry.
Very good customer service.
They are simply the best! We couldn’t be happier with the service, they always take care of us!
Been a 20 year customer, excellent service. He was extremely courteous and knowledgeable, patient.
I have been here several times for upgrades over the last year. They are efficient and knowledgeable. They are the only authorized dealer of Verizon Wireless I would recommend.
Great stop. Very attentive to customers. They make contact with you as soon as you walk in. Even when they are busy.
I just came back to Verizon from leaving T-Mobile I dealt with Zach .. He went above and beyond his knowledge and experience and he treats you like Family
Ryan was so helpful and patient despite the wifi issues the store was having.I will come back un the future and ask for Ryan.
Absolute best store hands down, extremely helpful employees and such a pleasure to work with.
Zac has always been and continues to be a wonderful customer service associate. Truly an asset to your company.
Just went to Verizon store in West Islip and can not believe how helpful Matt was helping me get out of my old cell phones service and hooked up with Verizon made it way to easy if u go there ask for Matt very helpfull
Awesome personal service!! Nicest people super knowledgeable and friendly. Highly recommended!
The owners are great people. I have been relying on them for years. They provide the best customer service . I enjoy going there.
The staff at Russell is very friendly, helpful and patient. Zach went above and beyond to get me into a new phone.
Joe was excellent and very patient with me. Answered all my questions
It took a while with the transfer but a very calm and courteous experience for me!
Great place. Very friendly and was in and out. Your employee Frank was great and knowledgeable.
Jay is awesome!!This is hands down the best Verizon Store I have ever been too!
Friendly, Fast and Efficient, best experience I have ever had purchasing a new phone. KICOTR1
Ryan was GREAT! I am so happy with my new phone and Ryans help!!
These guys are great. Ive gone to them for both business and personal phones, and they could not be more helpful. If you go to West Islip, see KC, Dave, or Raj.
This is a great retailer for verizon very friendly staff helpful very knowledgeableI have been going here for years would never would change always able to answer alway questions you may have
Simran couldn’t have been more kind, patient, or helpful with upgrading my phone and retrieving everything from my previous phone.
Been getting my Verizon cellphones from Raj and his team for over 10 years.
Best customer service, fast and straight forward in a safe environment in accordance with Covid-19 standards. I will be back in the future.
Best store around... Best group of employees working under few intelligent business men that turned their business to stand out from the rest of the many many Verizon shops that have seemed to pop up everywhere.
Been a customer for over 24 years and always had great service. Never had a problem with any phone or service.
Friendly, knowledgeable, and professional. Highly recommend visiting the store.
Tim was ver personable and provided excellent customer service. Thx
My family has been going to Russel Cellular for many years and have always had an amazing experiences.
I’ve been coming to this store for years. Great , friendly, knowledgeable service. I highly recommend this store !
Fast and great service.
As usual every time I come here, I am always so happy with the service I received and the friendliness of the entire staff.
Customer service is excellent. This is the only store I go to for my phone service needs.
Excellent service! Very helpful! I would highly recommend! Very knowledgeable!
Those guys are great I would never go anywhere else.
Total reviews rating 4.8
199 Reviews for Verizon Authorized Retailer - Russell Cellular 2023:
Review №1
2022-07-09Biraj is an amazing person. He was so helpful and thoughtful. Everything i needed help with, he took care of and took the time to explain so i could understand every question i had. I would definitely be happy to come back to your store because of Biraj. All due to his kindness and knowledge. In the future whenever i need to Purchase anything for my phone or tablet i will be back here. Please take the time to commend him and in the event there is an opportunity for promotion please consider him. I rarely today see someone that takes such pride in his job. I did not come to the store alone and the people I was with all completely agree with my sentiments. Thank you -Joe Tiso
Review №2
2022-01-11Kevin was great! Very knowledgeable and professional. He answered all of my questions and then some. Not only did he transfer information from my old phone, he showed me how it was done. Great job!
Review №3
2022-02-11Visited this site on a random afternoon confused about my current service. I was helped by Biraj who broke down the process step by step getting me a latest phone and watch while saving me over $1000 and lowering my monthly bill. Couldn’t be happier and I know if I need anything I can trust them to help me out as swift and smoothly as possible.
Review №4
2022-03-05I needed to upgrade my phone from an old iPhone 6 to an iPhone 13. The customer service at the store was excellent and everyone was very helpful. I highly recommend this store if you are looking to get a new phone or upgrade your existing phone.
Review №5
2021-11-26I came into the branch looking to upgrade my iPhone X. The staff were so helpful and knowledgeable. They were able to assist with me bringing monthly bill down, as well as upgrading both phones on my account.Highly recommended to come here for your mobile needs!
Review №6
2022-01-31From the minute I walked in I was treated like family, it was my first time at this Verizon wireless and I don’t plan on going anywhere else after this experience KC helped me and my family save on our plan and I was able to upgrade into a new phone without breaking the bank, no hidden fees no games straight to the point I highly recommend this branch
Review №7
2022-03-17The west Islip Verizon store made my purchase quick and easy. Tha staff was very knowledgeable and friendly as they broke down our phone and internet plan. Also helped make sure we got the best deal
Review №8
2022-03-24A smooth, easy purchase experience. Tim had access to all applicable discounts, and was very helpful in finding everything I needed for the phone.
Review №9
2022-03-19Great, honest service. Would recommend to anyone looking to switch to Verizon or are looking to upgrade their phone. Biraj was very helpful.
Review №10
2022-02-22My Verizon agent Andy was very informative, helpful and best of all, nice! I will be going to him for all of my future Verizon needs. Thanks Andy!