Verizon Authorized Retailer - TCC in New York
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New York, New York County, New York, US
Site: https://locations.tccrocks.com/n...
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:11AM–8PM
- Sunday:11AM–6PM
Verizon Authorized Retailer - TCC in other cities:
The staff at this Verizon location always goes above and beyond to ensure their clients are happy! I go out of my way to return to this location since I know you can’t get this customer service anywhere else. Their hours are also extremely accommodating, being open until 8pm.
Elizabeth and Josh were phenomenal! This location always goes over and beyond
I have gone to this store to upgrade my phone & also brought my sister, brother-in-law, niece, nephew and Mom to upgrade each of their phones. Levi is terrific, knowledgeable, and extremely patient. The other staff are also very nice.
Extraordinary service. Rohit is highly knowledgeable, patient and professional. One of the best customer experiences I have had in a long time. I am wholeheartedly recommending their services.
Elizabeth was incredibly helpful and was a pleasure to deal with!
I have great experience with team of Verizon, and satisfying with their customers service
Best experience. Seamless. Friendly. Helpful.
Great service, very helpful and quick
This is a phenomenal store. In fact, Ive never been to a better phone store in my life. I lost my phone, they helped me file a claim, and get a new one promptly. The service was excellent, the employees really care about their customers. Man if I knew replacing a lost phone was this easy, I wouldve lost way more phones back in the day!!! what a place, what a time to be alive.
Fantastic service. Actually so good, I would like to keep it a secret. Had to replace my poor damaged Samsung phone. Levi gave me great advice and we agreed to go with a Google Pixel. He also made sure my telephone plan was the best and cheapest out there. He spent well over an hour getting my new phone into perfect working condition. In addition, I know I can go back and get any questions answered. Patient and so helpful.
The most lovely, patient and kind staff!These gentlemen spent over an hour porting my data from my old phone to a new phone. I had purchased the phone at a different retailer, and they helped me no problem. While I was there an elderly woman came in needing assistance with basic phone operations, and they patiently spent time with her helping her text, etc. Bottom line, they didnt profit a dime from my visit but they treated me as a valued, long time customer. I will be returning to their location for any and all future purchases!
Absolutely phenomenal service, very professional and attentive staff that are flexible and creative with solutions. They are patient with explaining everything and make sure to spend time with every customer. Will definitely be coming back!
Had a very nice experience with expert staff at this Verizon store. Spent the past few years posted overseas and wasnt sure which phone or plan to get. Levi and Rohit helped me along the entire way and spent hours (yes hours) helping me get my account and phone set up. Was great not to feel rushed and get the service and expertise I expected. Would recommend the store to anyone and worth traveling to even if this store is not the closest to you.
Friendly, patient, and knowledgeable, this is without a doubt the best Verizon store (or any service place for that matter) that I have ever visited, and Ive been around for many years. My phone was dead, and needed a new one. Levi spent about 45 minutes talking to me about my plan, and various options. With loaner on hand, and new phone on the way, everything went smoothly, and couldnt ask for any better service. Thank you!
The two men who run the shop are so kind to their customers. It sounds ridiculous to say it, but this store has the warm feel of a longtime family business. I uprgraded from one Galaxy phone to another. They very happily helped me transfer my info and content even though the transfer takes a bit of time. Good people, good shop. Best experience Ive ever had in a mobile phone shop anywhere.
By FAR the best customer service of any wireless store! In fact better than most stores I visit PERIOD. These gentlemen are patient, friendly and experts at anything digital! I dont care if there are 11 people waiting in this quaint little store on 3rd ave, the associates will take the courtesy of acknowledging you. OUTSTANDING service
Because the guys there always take care of me since the store was AT&T even after they changed to Verizon they still helped me with issues & technical support. Levi is the technical Guru and Rohit is the nicest guy Ive met at any phone store ever. Always very helpful & patient. Good deals too. Just switched from AT&T to Verizon.
Absolutely MAGICAL experience.So VERY VERY different than ALLOTHER providers & stores I havevisited.Rohit is more lovely, understanding &patient, with every visit. Comfortablesetting.I actually look forward to going to see him! Very good aura. These are peoplewho, “understand the human condition”and very willing to ‘compromise ‘, leaving you with a good feeling &positive. Takes ALL the stress out of the situation.I CANNOT promote this enough.In this world of negativity, this is a TEMPLE of GOODNESS!!Julia Vasterling COURTNEY..
This is the best experience at Verizon I ever had.The technicians are thoroughly knowledgeable and professional, as well as patient and helpful.I recommend them without reserve.Karen Davis, PhDAssistant Clinical Professorof Psychiatry Ikahn School of Medicineat Mount Sinai
Great service from years and always helpful. One of the best store to do business in town.
This was by far the best cell phone customer service I have ever experienced. The Verizon store is owned by Rohit and his customer service skills are phenomenal and he is an overall very friendly individual. I went to the store April 28th at around 3pm and he was able to fully explain the Verizon wireless plans, my upgrade options, get the iphone 7 plus i wanted AND get me $50 for my iphone 5. I usually hate working with customer service reps but because of Rohit and his wonderful customer service, I will continue to go to his store for any Verizon wireless needs, and would recommend you do too.
Rohit is incredibly knowledgeable, he patiently explained things in a very understandable way especially for someone like me who is overwhelmed by the comlexity of plans etc. He is the most customer friendly verizon rep I have ever encountered. I also think he is an honest broker. My son did a lot of research but Rohit did even better than we expected! Outstanding service!
Just moved to the City from the Midwest. And this was my first AMAZING experience! Rohit and Levi were extremely helpful and I WILL NOT go anywhere else! Loving my new Samsung Galaxy S6 and my new Ellipsis 8 Tablet!! Thanks, again! Ill be back!
Two absolutely professional, patient and helpful guys! There is another Verizon shop right next to me on Park Ave S and 29th, but I hate their service! I purposely walk the extra few blocks just to get to this place because here I know I will get my answers without any wait and with utmost respect and friendliness. Love this place!
Rohit has been assisting this senior tech challenged woman for a year always going the extra mile not only for me but for all. You are lucky having him. Of all your outlets he is the best I have encountered
I had an appointment to pick up my phone. I even talked to them and planned this the night before. “We open at 11am. See you then.” I got there at 11. Closed. Waited till noon. Still closed. It says on the door they open at 11 as well. They often close early without notice as well. Several hours early.
Exceptional service. Levi helped us choose the best plan and helped lower the bill by 40$ a month after horrible service at another Verizon store. High recommended.
What a great experience. Levi was a superb sales rep. For the first time in many years I had a positive phone buying experience.
I have been coming to the Verizon store for over a year. Levi is one of the associates working here and he is so professional, caring and NOT PUSHY always keeping your best interest in mind.
Excellent customer service and very helpful. Loved the way they help me and set up my whole phone and teach me step by step.
THE EMPLOYEES OF THIS STORE ARE VERY HELPFUL.TODAY I WENT THERE TO GET SOME SOLUTIONS REGARDING MY PHONE AND RASHID HELPED ME.THANX A LOT.
The agents at this store are amazing! Very helpful and are problem solvers ! Definetely I recommend this store.
Finally! A Verizon store that provides Tek support easily, willingly, and in a friendly way. A dream come true for any smart phone user who is not a pro. Bravo!!!
The guy was helpful and even though I decided not to switch to Verizon, he let me try on the Samsung smartwatch I was interested in
I am a foreigner and New here, and they totally cheat on me. You know what, he deliberately misinterpreted the telephone plan. The data service is shared in one family plan, however,he told me every one in this plan would have 7GB. They even want to sell an unlocked iPhone at $1250 to me, while at apple website, it just cost me $999
It is definitely a pleasant and enjoyable experience every time I visit this location. They are very helpful, accommodating, and answer all of my questions I have.
Great service and help me transfer all my data from my old 2 phones. I will recommend them highly.
Ive been with these guys for many years and ALWAYS get wonderful assistance and answers to all my guestions . So polite and welcoming every time I come in.
Excellent customer service and really know there job well. Will recommend all my friends.
I went to the VERIZON store on 3rd ave between 28 and 29 street I met with Rohit and Levy they are great guys they guide you make sure you have insurance on the phone TIST THEM THEY ARE GREAT!!!!!!!!
Good service , just got Samsung S7 Edge and they help me transfer data and answer all my questions.
Excellent service! I switched from AT&T to Verizon because of their exceptional service! Thanks to Rohit and Levi.
Excellent customer service, Rohit was extremely proactive and helpful. Highly recommend
Very helpful and easy transaction. I really want to recommend this Verizon store to everyone.
Levi was very quick and very helpful. Excellent customer service and no BS.
These guys are wonderful to deal with. Patient and attentive and highly recommend them.
I got a very good service in store excellent deffinatly recommended to anyone....
Thank you so much for all of your help!! I’m very Happy with my new phone and the customer service was unparalleled!!!
Great customer service, these guys will hook you up!
Had a wonderful experience here had to share this experience Rep was on point and straight forward value that. L :)
Very helpful and excellent service. Love this Verizon location.
Very Patience and really helpful, one of the best Verizon store.
Such great service here most appreciated recommend 100% for sure
Levi went over and beyond to get me the info that I needed. ExcellentService
Do not trade any phone with them they supposed to send to wireless companies but never send back and wireless companies bill to you they keep your money while after fight you can get your money back.
Very helpful, transfer all my data. Give me enough time and explain everything in detail.
Great service and very professional !
Good service
Really helpful and great attitude towards service !
Really helpful and extraordinary services.
Experience staff and help me till the end. Very helpful.
Very good service and always helpfully!
Very good service and really helpful.
Great service and very professional
Excellent people and very helpful.
Excellent service and very helpful
Very Helpful and knowledgeable
Forgot my charger & they charged my phone for me.
Really helpful and understand the needs.
Great service
Very good and satisfied.
Great service as always
Excellent service
Very good service
Very helpful and patience
Very nice service
BEST STORE EVER!!
Good service
The best
Great service
Great service
Love the service
Very Helpful
Good service
Really Helpful
Very helpful
Honest service.
Total reviews rating 4.8
97 Reviews for Verizon Authorized Retailer - TCC 2023:
Review №1
2022-07-25I hit about 5 different Verizon stores from corporate to authorized dealers, and when I walked in here within 2 minutes I knew this was the place getting my business.Super nice, super knowledgeable. Gained my trust right away and I immediately felt comfortable and valued as a customer. And not to mention they gave me the best deal from all the stores I spoke to.Definitely go here if looking for Verizon!
Review №2
2022-04-23Awesome experience upgrading my phone. Josh was really knowledgeable and patient and took the time to answer all my questions. He found a great discount on a new iPhone for me, which was not available when I checked Verizon online. There was a problem transferring my photos/data from my old glitchy phone (I think my operating system was too old). Josh spent an hour troubleshooting the problem and figuring out a workaround. Very happy with my new phone and the great customer service --- I would definitely recommend this place and will be back the next time I need a new phone!
Review №3
2022-04-27I was in the store today and Elizabeth and Joshua both assisted me and were extremely helpful. I only wanted a case and screen protector they told me I was available for an upgrade answered all my questions and helped with possibly getting an upgrade for family members. Both were very nice and very helpful. Would recommend to all.
Review №4
2022-03-23Great customer service. The staff were very friendly and helpful. They found great deals for me which saved me a lot of money.
Review №5
2022-04-24Patient, clear informative customer service in a convenient location (3rd Ave/28th St. Kips Bay) near 6 train and M103. Verizon selection of phones on display (Samsung, Iphone, Pixel, etc). Josh was especially helpful in upgrading my iPhone. Transferring data from old phone, etc. I will be back.
Review №6
2022-04-29Really good Verizon store and reps are always helpful. They know there stuff and very kind and knowledgeable. Highly recommended !
Review №7
2022-04-02Great customer service! Elizabeth is wonderful!! Extremely patient and knowledgeable. I highly recommend this store and make sure you ask for Elizabeth!!
Review №8
2022-03-24Joshua and Elizabeth were extremely helpful and so patient. I would give them my highest recommendation!! My most sincere thanks to both!!
Review №9
2022-05-17Saved my life. Kept the store open to help me. Above and beyond the call. Best people ever
Review №10
2022-05-28Elizabeth was a great help for me and my brother!! We will definitely be back