Credit cards
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Verizon Authorized Retailer - TCC in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Payments
Phone: +1 718-442-8040
Site: https://locations.tccrocks.com/n...
Site: https://locations.tccrocks.com/n...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:Closed
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–6PM
Verizon Authorized Retailer - TCC in other cities:
Comments (162)
Alicia was amazing!, She helped both my husband and I switch from Samsung into iPhones fast and easy! She was so pleasant and intuitive and definitely knows her job well! Definitely made the process easy!!
This is not the first time I have contacted this Verizon. And that is because the service is outstanding, especially Sean.Sean has been able to assist in important matters for my family. He was spot on.Thank you very much Sean!
Just wanted to salute Alicia for doing an amazing job with us today. Her professionalism went far and beyond and made everything go smoothly. Definitely recommending this location to everyone. 🙏🏽💯
I normally go to a VZW corpate store to conduct all of my wireless business because I have had really bad experiences at non corpate locations. I found this location by accident and I could not be more thrilled that I did! From the moment you walk in the store and are greeted by friendly, smiling people willing to help you like Joe Joson, who actually works specifically with Fios, to the outstanding Alicia Mohamed. Joe was the first person who assisted me, and even though he wasnt a phone sales rep, he answered every single question I had with a smile. He went above and beyond! Alicia was the sales rep that assisted me to upgrade to my new device. She is professional, answered my 9 million questions, all with a smile, and even though I felt like I was being a burden, she gladly assisted me in every way she could. She assured me that I was not bothering her at all. She made a very stressful situation into an extremely pleasurable one. There is no other store that I will use. The VZW on Forrest Ave is top notch! Thank you to every single employee that works there, especially Alicia!
Sean is an awesome rep who really takes the time out to help you during the entire sales process. Sean is Trustworthy and honest and I will always use him for my cellphone and fios needs. Highly recommended!!!
Alicia is wonderful, very helpful and patient. She answered all of my questions. I recommend her and this store highly! Thanks Alicia Mohamed!
If you’re going to any other Verizon and not seeing Alicia you’re crazy. She makes buying a new phone exciting & makes sure the costumer is 100% satisfied & will go the furthest to do so.
Javier was such a pleasure along with his other associate. He was prompt and patient and answered all questions we had. Compared to other Verizon stores this one is such a pleasure to go to. Any issues I would choose this one over any other on Staten Island.
Had a great experience at Verizon Foreat Ave SI. Xavier Lopez was the ultimate in patience and helpfulness!
I wish I could leave 10 stars for Nick and team. From start to finish all of my questions and concerns were answered quickly and profesionally. This is definitely the best store on Staten Island!
Joe was terrific! Very helpful and patient. Set me up 100% before I left with my new phone. AFTER he took care of my FIOS needs. Joe is the guy to go to for FIOS.
Alicia was very helpful got me hooked up with a new phone, Great deal and i was in and out. Couldnt have asked for much more
Alicia was awesome! She’s been the best customer service rep I have spoken to in a while! Actually thinking of switching😉
Alicia Mohamed was VERY helpful and knowledgable. A pleasure to work with her. Great employee for Verizon!
Had a great experience working with Sean! Highly recommend this location! He was professional, personable and very knowledgeable! Highly recommend!!!
Terrible Service. No matter how many bad reviews they get. There not going to change. They should loose there Verizon name since there a reseller. It’s a waste of time going there. Go to the other Verizon store a few blocks down at 658 Forest Ave. There so much better and more respectful.
Service and assistance were fantastic at this store. I came in with a hot mess. Pergament location messed up order for gizmo watch replacements and device IDs and sim cards did not match. What a difference in service. Sean was great and I was done in no time. I will definitely recommend this location and Akron street for assistance in the future.
Alicia was amazing with helping me upgrade me and my husband phone. She went above and beyond for me in helping me from start to finish. She is very knowledgeable about her job and I can see she loves helping people and going the extra mile. Thank you so much Alicia for helping me and for being a awesome person you are. Small stores are better then the large corporate ones, this store the staff there are so so nice and helpful. I been to other large stores and they are not helpful at all and make you feel like a number. This store get a 10++ and so does the staff get a 10+++ thank you again.
Great job Joe is an expert n knows everything about Fios, don’t this loss guy he really knows his stuff
Alicia was extremely helpful and very patient with us. She worked with us to get us the best deal possible. I had tons of questions, and needed help with some of the functions, she was very patient with me and made sure I understood everything that I needed. I most definitely recommend asking for her when purchasing or upgrading your phone, you will not be disappointed.
Alicia was extremely helpful and efficient. She helped me with 3 different issues quickly and solved all my problems. Rich also helped me with a few questions I had. Best Verizon experience ever. 5 Star rating! Will never go to another Verizon store again.
I really enjoyed my services Alicia was very helpful and enthusiastic
This place is the best. Professional and knowledgeable. Sean is the man, giving excellent customer care. Hell go above and beyond for you.
Sean and Bob provided excellent customer service every time I stop by the store.
I was helped Alicia, probably the best service I’ve gotten at a phone carrier ever!
Alicia was exceptional! I stopped by this store just to inquire about my crack screen and ended upgrading my phone. However, I ended up purchasing a new phone and making some adjustments to my current plan. She answered all my questions right away and even advised me on adjusting my plan to save money. Alicia was extremely helpful and very professional. Thank you for all your help and I highly recommend this store!
I went to this Verizon location to update my phone, but didnt have much knowledge of the latest models. Alicia was extremely helpful and walked me through different models, listed all the pros and cons, and tried to get me the best possible deal. You can tell her feedback is honest and that she is really going out of her way to give you the best possible experience. The process was super quick and we were in and out in no time. I would 100 percent recommend this Verizon location to all my family and friends!
I had a great experience in the store. My wife and I had been having trouble with our previous cell service and had been thinking about switching. The rep, Rich made the process of changing carriers as easy and painless as possible. He took his time to get us the best deals possible and explain everything. I highly recommend this store.
Alicia did an excellent job in providing exceptional customer services to me. Every questions were answered with professionalism, politeness and technological insight. Richie, also, demonstrated the epitome of team support and insights to products sold inside Verizon. I plan to get that Allure. Thank you for the warm welcome. You guys were great.
The team working at Verizon on Forest Avenue was very helpful, most notably, Alicia. Alicia assisted me with my Samsung A21 setup and a few other account related issues. In comparison to other Verizon stores which I have experienced, Alicia is head and shoulders above the other representatives which I worked with. 5 starts!! Mint customer service!!
Everyone was a great hepl and very patient bob , Sean real nice people
Bob and Alicia are the best!!! They walked me through everything with professionalism and efficiency
Excellent customer service provided by Alicia… She made me feel more than comfortable with my decision of leaving sprint for Verizon
Had to upgrade all my boxes and tower to 5G what a difference!!!! Great store even better people !!!
Very efficient, Alicia explained everything!!Gave best possible dealsHighly recommend
In my 54 years on this planet, I have never had as good as an experience with a cell carrier sales rep as I did with Alicia Mohamed. There was no feeling of sales pressure or that any charges incurred was not fully explained. Alicia worked with my wife and I to get the best pricing for iPhone and iPad upgrades, as well as updating our FIOS equipment. Alicia and her team showed great patience and a high degree of customer service. Thank you!!
Sean is the Best!!!!! Excellent customer service. Very knowledgeable! Fantastic
Go directly to the REAL VERIZON store on Richmond ave. This place marks up the phone when you upgrade. Save yourself some money and deal with Verizon Directly at 2791 Richmond ave.
Alicia was exceptional and extremely pleasant to deal with.
Wonderful experience. Rich was great, attentive, informative and very helpful. He helped me make a decision on my phone very easy, which for me is usually agonizing. He listened to what I want and what I use my phone for. The rest of the staff was also helpful. I would definitely go back to this verzion store.
I must tell you that today I experienced the most professional encounter at Verizon forest for. Alicia the sales associate was excellent. She helped me so very much. She is wonderful
My husband and I have been customes for over 10 years. Any and every time we have a problem or we upgrade our phones, Sean is our guy. Sean takes the time and goes above and beyond to help us, as we are not that tec savvy. Nick, the manger is also very helpful. I highly recommend this store and SEAN to everyone. Their customer service is excellent!!
STAY AWAY AT ALL COSTS! Especially avoid ALICIA and the manager! They tried to charge me more on my bill, and when I came to get a new device they tried to add an extra fee on top of it! Alicia was all good and merry at first, but as soon as she saw I wasnt having it with the upcharge, she went to another customer and didnt say a word to me after! Manager came out, didnt greet, and was even RUDER than her. Super rude and price gaugers. TAKE YOUR BUSINESS SOMEWHERE ELSE! They are highway crooks. (They also make you wait outside in the cold for a long time too!)
It was my first time coming to this store, it was a very pleasant experience that me and my mom had. Alicia, the salesperson who helped us was indeed very helpful and friendly. She accommodated us to the max! Both me and my mom are very pleased with our experience here. This is now my favorite store! 👍😊
Alicia was great made buying phone a breeze and fun
Sean was amazing! He gave wonderful customer service. He was very professional and knew the concept very well. We were very pleased with his service. We look forward to seeing Sean and his friendly service.
My family was switching all of our phones over to Verizon and Sean helped us do it seamlessly! It was a great experience and I highly recommend this store and Seans assistance. :)
The place is awesome everyone was helpful and very professional, Nice woman greeted me with a smile and helped me upgrade, everyone was very helpful and in such a jolly mood. GREAT EXPERIENCE . What a great team in the store...
Quick easy great service from Sean!
The Verizon store is very organized and helpful with all my cellular and Fios needs . I always received good assistance and knowledge in what I was looking for from Alicia and Sean .
I am writing this review to describe the outstanding service my family and I received over the past week. The employees Bob and Derek were extremely helpful and understand and provided my family and I with the best package possible. I highly recommend anyone who is a Verizon carrier or looking to transfer to Verizon to speak to these two employees.
Alicia was very knowledgeable, polite and detailed oriented
Alicia was very kind and helpful with getting a new phone screen! Great store.
I accidentally forgot my passcode to my iPhone. Sean was extremely nice enough took time out of his busy day and helped me restore my phone. Kyle helped as well. Sean is great definitely has great customer service. I have a lot of experience in the retail world I know a good employee when I see one. Anyone planning to buy any Verizon products within Staten Island go see Sean. I will definitely be back to make my future purchases with him. He saved me a trip to the mall and the long lines at apple store :)
When we got there we were never told how much our FREE phones would cost. 700 dollars later. FREE I pad 25.00 a month.activation fees hidden charges
Great store love the sales reps here. Bob and derrick helped me and my husband with our phones. They set up everything I couldnt have asked for better service... I recommend every one to this store.
I walked into the Verizon in store, I was having a problem with my sons phone Alicia was amazing she helped me set up the phone. She was so helpful friendly She offered me some new upgrades I will come to store every time
If I could give a lower rating, I would!Shady, slick salespeople work there...especially the lady Giselle who hids information then tells you later and lies that she told you. Overcharging and hidden charges are only the start...stay away Staten Island!!
Sean was so helpful and amazing!
Bob Overcharged me, changed my plan, which didnt show on the receipt, gave me outdated phone he said was a new version. Got my name and info wrong. However vzn made extra good on all and suggested I call local chamber of commerce and emailed me an outline. Have fun with that Bob!
Nick and Team are absolutely great. I appreciate them taking the time to find the best solution for me. They are knowledgeable, friendly, and provide excellent customer service on all levels...personal and business.
Sean was extremely knowledgeable and helpful when I had to purchase a new phone. He helped me set the phone up and explained everything to me. He was very professional and I definitely recommend this store.
Bob the manager was very helpful.
They have the most horrible customer service. They lie about getting free devices for loyal customers. They said It will be free and that we had 14 days to change our minds. So when we found out that the device was not free because they were gonna charge us $10 a month for 2 years we decided we did not need the extra device. So 2 or 3 days after we brought the device home we decided to bring it back and they refused to return the money they charged my credit card and said that we would owe them $70.00 for the restocking fee so that they dont have to return our money, even though we brought the device back 11 days before the 14 days were up. Beware of this store and verizon period because everyone is fair game even customers of 18 years like us!!! When we asked to speak with the top boss Juan Carlos we were first told he was not in today Then when I called the store and asked I was then told that he was currently at another location then when I asked when I would be able to speak with him I was asked to hold and when the women returned she then said he is no longer with the company. They are hacks at that location especially!! But if you MUST deal with verizon I would suggest the more proffessional and larger one near by them.
Alicia was very helpful and patient!
This is the main hub for Verizon stores on SI. If you need ANYTHING go here. I needed two new cable boxes and was waiting for them to be shipped for 1 year. Walked into this place and BAM! 2 new boxes in 5 minutes. Super nice staff too.
Been with Verizon with this Branch for over ten years. I have always deal with the manager Nick, if he is not available he will make sure his staff knows and I always get the same excellent service. Staffs is pleasant to speak with, very please with their service!
I went in to exchange my old boxs to the new ones and the i must say that the rep that helped me was awesome i believe his name wasDANNY he answered all my questions and even told me about the new cell phone plans that are available now im thinking about switching to Verizon...
The customer service was EXCELLANT ,I was on the phone 10/9 around 11:30 the young man was so helpful with my questions and concerns ,I wish many stores would have this kind of customer service.
Very helpful staff to work with. Sean Hogan helped me fixing my phone without any charge & I was extremely satisfied, I will recommend this store people to my friend & family as well.
Sean was a great sales Rep at this store highly recommended great customer service, helped my dad and me, I’ll will be back again.
Impeccable service.spanish rep was very helpful and understanding and explained everything that needed to be explained.. few people were waiting but line was moving fairly fast. waiting for service does require a little patience but with comfortable seating and tvs to entertain yourself with and all the products on display made my waiting period quite enjoyable. kudos to verizon and a wonderful staff.happy holidays!!!
Be very careful when u go to this store the sales people they are Thief , they Try to sell u things whiteout tell u anything what will happen if u stop the service . This people they charge for 8 month for service that I never had , then when I find out they want me charge lot money to stop the service , that they never told me from the Begin, do yours self a favor go to the real Verizon store , don’t trust those Fugazi !!Shady store thy all smile u and try to Screw you.
Rich one of the sales guys was extremely helpful and friendly and gave me the correct information that was incorrectly given to me by another store.
It was great I had to pick up a new Router because the old one I had for 12 years and it was their oldest model.
Awesome, I ordered an iPhone service was great and the worker was very courteous. Very nice place to browse for phone iPad or tablet workers are very knowledgeable about the products in the store.
I now know that you can negotiate prices even with a huge company like Verizon. Got the unlimited internet fast intent for $20 less a month lower from the original offer. Negotiate, it can worth money.
Derrick White was awesome very patient and informative!! I would highly recommend him whenever u get a new phone or have technical difficulty!
I waited to be acknowledged for 20 min. They were busy with other customers and I was never greeted when I came in. I planned to make a purchase but left without doing so.
Very helpful and attentive. Willing to go the extra inch to see their customers are happy. Always pleased with the service when I leave.
Thanks to Bob answered all my questions regarding new cell I was buying. He explained everything and answered all my questions. Good service...
Excellent customer service
Worst experience ever. Do not go to this store. The manager is clueless.
Went to drop off my set top box. Service was smooth and fast.
They just need to improve there customer service
The staff here are very helpful, they will take time to look up things and try to find a way to make u leave the store happy
Navigation to the Verizons location was excellent. The store lacked enough service reps for the amount of customers that were present.
Top of the line service. Professionals all around. They dont force, but assist to your needs.
Gave in my.old Verizon fios router
Great customer service. They really went above and beyond for me.
Customer service at this place was above and beyond. Thanks again for all the help!
They dont even care about their customers,thats why I signed in with Spectrum.
Employee was very informative and guided me on a path a direction that benefited me
Worst store ever they dont want to help at all. all the workers are stupid
Excellent service and the salesman new his products. Couldnt ask for more...
Not bad is clean, just need to be a little bit more friendly.
Sean and Derek where both so helpful what a pleasure to deal with them both.
Verizon is cold company that never holds itself accountable for its mistakes. Use Spectrum.
Derrick was amazing very helpful and customer friendly.
Store doesnt exist any more and there is no place on the island to return equipment.
Online it says that this place opens at 9.00 am.. Waited till 9.30 am and the shutters were not even raised!
Fast and easy.
My experience was definitely helpful
The service reps were amazingly helpful.
Made my pick up quick and easy.
Really bad costumer service,they give my husband a old router when we are new costumers and the manager was really mean.
The service was good but the wait time could be cut down.
Customers serve was not good.was very impatient with you.
Returned my Verizon box,fast and easy!
The store personal are always very helpful
Go see Richard he got me a replacement for my phone
Fast service good help with any issues
I don’t like the people who work there
I wait to 30 minutes nobody attended ; only said sit and wait
Very Professional And They Fixed The Problem.Very Satisfied
Rude staff. Store on Bement is better.
Cant answer phone then box is fullMost likely out of bizz
Fast and excellent service!
Customer rep went above and beyond.
Wonderful Sean was very professional
Not so good customer service!
Stay away from fios and their promotions.FRAUD
Very helpfull .owner and staff are great.
Professional staff
Always reliable great service
Very friendly staff
The store hours arent complementary enough.
Very friendly and helpful.
Friendly and professional
To expensive for they. Offer
Just ok
It fine serves the lurpose
Friendly and knowledgeable help
Customer service is the worse
Service could be better
Service was excellent!!
Get ready to wait in line
Very unprofessional manager
Good service
No help whatsoever
Not helpful at all
Eh.
Ankor is the best
Love Verizon....
Easy does it
Everything is a problem
Nice people
Expensive
Slow service
Frustrating place to be at
Overpriced
Terrible very slow
Total reviews rating 4
162 Reviews for Verizon Authorized Retailer - TCC 2023:
Review №1
2022-01-26My husband and I went into the Forest Avenue location to return some DVR boxes and make some changes to our account.We wound up returning and upgrading our iphones because our representative Dan was such a great help! Not only was he very knowledgeable, he was genuinely courteous and listened to our needs. he is a great asset to your company and should be recognized for this. Thank you Dan!
Review №2
2022-05-16Alicia was absolutely wonderful and made the whole process of trading in our phones so much easier. She was very helpful and very caring. She did everything she could to make sure that we got the best deals possible. Her customer service skills are amazing and she is very professional. very honest! You wont regret going there instead of the actual Verizon wireless stores they are horrible.
Review №3
2022-03-25Sean was an excellent rep very professional and kind. He took extra time to explain how my phone worked and really went above and beyond for me. I drive 30 minutes across the island to see him because he gives me better service then the 3 Verizon stores that are within 15 minutes of my house. I would recommend Sean over any Verizon rep on Staten Island. 5 stars truly aren’t enough for this man. Thank you for your exceptional service!!!
Review №4
2022-02-25I came in to return equipment. I inquired about deals at the moment with Alicia, who was very welcoming and I walked out with a new phone and a great deal!! I have to say that not only was Alicia super knowledgeable and patient, so were the other employees…Bob, Joey, and Xavier! Did I mention that as Alicia took care of me there were other existing customers that came in with issues, she was able to calmly address and/or direct then to someone else for assistance! Beautiful teamwork I must say! I cant say Ive ever had such friendly service, which made my transition wayyy easier! Good job!
Review №5
2022-02-28Terrific experience with Joe. He was extremely helpful in getting me the perfect Samsung phone. I have a special setup with my Palm that he successfully set up. The data transfer from my old phone was perfect. Sean was also helpful. A great deal. You gotta go there!!
Review №6
2022-03-015 stars are too little for this store especially for Alicia who helped me from start to end. All my questions and concerns were answered and my phone is working just the way I like it. Run dont walk to see Alicia. The manager Bob is a good guy too.
Review №7
2022-05-12I needed to upgrade my phone and Alicia was amazing! Knowledgeable, personable, and never tried to hard sell us with any device or plan. A wonderful experience and totally recommend.
Review №8
2022-03-28My phone suffered a catastrophic drop and barely had a working screen. Sean at Verizon was super helpful transferring my data to a brand new upgraded iPhone. I was very appreciative of how quickly he got me up and running, as my toddler was terrorizing the store. Highly recommend this location and Sean for any phone needs!
Review №9
2022-03-31Exceptional customer service EVERY time I go. I would go out of my way just to visit this location.Alicia Mohamed my rep was patient and knowledgeable. She made the experience painless and fun. Such a pleasure
Review №10
2022-03-16Alicia was the most helpful and positive employee at Verizon. She made the process of buying a new phone easy and exciting. She also made sure I was provided with all promotions and discounts that I was eligible for. Will definitely be going back to her!