Kerbside pickup
Yes
Verizon Authorized Retailer - Victra in Amsterdam
Categories
Location on the map
Amsterdam, Montgomery County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 518-843-2200
Site: https://www.victra.com/
Site: https://www.victra.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:10AM–5PM
Verizon Authorized Retailer - Victra in other cities:
Comments (110)
Yesterday I received amazing technical support help from Dixie! She spent the better part of two hours working on my issue and solved what the tier two techs couldnt solve in two days.(They Just sent me a warranty phone and cost the company money and that wasnt even the issue) Dixie got my phone up and running after being down for two days so I am finally able to run my business again.
My husband and I went to Amsterdam for dinner and stopped in to this store hoping we could get a update on our phones, not sure if we were buying OR updating. Well, we met Shawna and she was fabulous to us. She was caring and listened to our needs. WE are older and not so phone smart BUT Shawna was GREAT we felt better after the new phones and Shawnas help! Finally customer service we have been trying to get this in a Verizon store for a while. IT really is the people who work there! Chloe was there and they were an awesome pair! I highly recommend this store for ALL your needs. Im telling everyone I know about Shawna and Chloe in Amsterdam! Now we have a place to go that gives CUSTOMER SERVICE!!!! Keep up the good work girls!!
I cant speak highly enough of the service and attention I was given today at Verizon on Rt 30 in Amsterdam. My iPhone had been giving me troubles - behaving very slowly. But the worst of the problems was that I kept receiving notices that I was running out of usage and storage, and I knew this couldnt be the case. Something was wrong. Today I brought the phone up to the store on Rt 30. No waiting - I was greeted and immediately assisted by Justin Mac Donald, the manager. I explained my problem in Senior Citizen Terms--I am not technically savvy, but Justin understood exactly what the issues were. He explained perfectly to me what was going on- and not only did Justin provide a solution to the immediate problem, but he offered me wonderful, sensible and $$-saving advice re/how to maximize my usage and get fuller bang for my buck. I have been a Verizon Customer for over 2 years now and Ive always been impressed by the excellence of their staff- but today was EXCEPTIONAL! Youve got a customer for life here.... Thank you, Justin! And thank you, Verizon.
We went in to get a new phone for my daughter. The person who assisted us was very nice however, because he didnt want to take the time to wait for the phone to finish transferring data and instead suggested we have it finish when we got home and did a factory reset on the phone we traded in, her photos were lost. He never mentioned that by waiting to complete the transfer of data we risked losing information. And, to top it off, the person we spoke to to see if anything could be done made it sound like it was our fault! They are supposed to be the experts and, in my opinion, failed us
I came in with only half an hour or so to spare bc i had to go to work but the guy that helped me was super quick and friendly even tho he was helping another co worker with what seemed to be a difficult situation. Was impressed he was able to juggle both very well without getting annoyed (like a lot of customer service people can) but he got me out of the store right on time,happy with my order.
This is the worse Verizon store I’ve been too. They lie about products. This is my 4th visit to try to get a screen protector for my sons Samsung which I paid for replacements. DO NOT BUY FROM THIS STORE you will only get frustrated. They said they were setting one aside and when I got there it wasn’t there. THE CUSTOMER SERVICE IS TERRIBLE. All you get is a sorry and a bunch of excuses from employees. Too bad they are going to loose a lot of money. 7 people in my family plus a business. You get better prices and service buying from Walmart!
This used to be the best and only Verizon store I would go to! Not anymore, youve lost my business. I only went to Amber or Angelica because they were the only 2 who knew what they were doing, I was told that they no longer work there and I will have to deal with them from now on. I will be switching carriers, for 2 reasons. 1 they were the only reason I stayed at Verizon and 2 the arrogant guy who couldnt even help me put a new screen protector on asked me What do you want when I walked in. I have never been treated like that there until now. Highly recommend finding a new store or carrier. Im done.
Ignorance and inexperience is the cornerstone of their business. If it was possible I would give less than one star! Staff was only looking to make commission and sales not actually be helpful. When they learned of the situation and figured out they wouldnt be able to do so they made up a fake rule from Apple products to send me to an Apple Store an hour away. Before leaving each employee attempted once again to get money from me by pushing their own personal cell phones on me to buy which was extremely unprofessional. I wouldnt recommend anyone ever go to this place of business if you value your time and money, I would instead take your business to another location or even an Apple Store which was way more helpful and knowledgeable.
Joshua provided excellent customer service.
I want to give a huge Thank you to Angel M at the Amsterdam Verizon store! He was so awesome and patient with helping me get my I phone running again. Will go back to him when I need anything. He was so professional and helpful. Thought the phone was done but he saved it and got it running again with out me going to apple store! Thank you so much!
Angel is amazing, he helped me so much. He truly knows what he is doing and has superior product knowledge and his customer service skills are tops. I will always come back to this store and send everyone here.
I have been a happy customer of this store for many years. BUT not lately! I am not sure what is going on now but this store has gone downhill fast!. I am disappointed by the lack of a professional, knowledgeable staff and the lack of product availability. I have to wait weeks for products like screen protectors and then the staff cant even apply them properly when they finally come in. 😥 And new policy changes with out notifying the client first...just is wrong!
My business, my wife, and I have been Verizon customers in Amsterdam since I purchased my first phone back when they were in Polar Plaza and known as CCS Wireless. I have purchased from this location in 17 years more cell phones than I can remember for both myself and my wife, a Verizon Jet Pack, several iPads for us and our business, an Apple Watch, and loads of accessories from phone cases to phone/iPad chargers and more. When I purchased my Iphone 7 a couple of years ago, I purchased with it LIFETIME tempered glass replacement. A few days ago, I went to the store to purchase the Apple watch mentioned above at a cost of more than $500. I also needed to get my tempered glass replaced which was cracked. After making the $500 purchase of the watch and paying for it, the associate looks up my account and says my LIFETIME glass replacement expired in September (even though I have replaced the tempered glass at this location no less than two times since September) and they wont honor the glass replacement. She says, I know it was sold that way (as lifetime replacement) but its actually only two year replacement and refused to honor it. I began to become visibly angry and the manager spoke up and directed the employee to replace the glass but said out loud in the store this will be the last time they will replace it. Well, unfortunately for this location, this Apple Watch will be the last item I purchase from your store. You just lost a very loyal customer.
All in all a great experience at this particular store, which is alot more than i can say about other verizon stores. Luckily i am reviewing the store in amsterdam and not verizon as a whole. The staff was very welcoming and seemed to know their stuff. We worked with Justin specifically, but they all did a great job taking a team approach with our family which we certainly appreciated bc theres been times i have been in a verizon store for 3-4 hours. They didnt have the biggest selection of accesories in store for my new phone but they set me up with what i needed i just had to wait a couple days for it to be shipped to me. But if i had to choose between more cases to select from or a competent/friendly staff, im choosing the staff at go wireless 10/10 times. These guys get my recommendation, thanks.
I purchased my iPhone 8plus from here when looking at cases I originally wanted a otterbox. The guy then suggested this other case that was like the otterbox but less bulky I thought right away “great”. I haven’t had my phone a year yet, it’s barely been 6months..... The back of my phone is smashed and the case has melted to my phone...... clearly I can not take the case off due to it cracking and overheating. I currently live in Florida now and brought it to a Verizon store. They want me to pay $200 for a new phone when clearly there’s something wrong with the one they already sold me! This is ridiculous and I will be switching phone companies due to this. Save your money and your breath this phone company doesn’t care about there costumers and clearly are trying to suck up all your money.
The dont price match their own website and the employees are generally unhelpful with questions regarding their website. They are nice people and will help you out in store with most questions but some things they just dont seem to know or care to know
One star because they dont have zero stars. I purchased a phone in August and returned 10 days later in accordance with the Verizon return policy. I have the Sales and Return receipts. I closed my account and moved to ATT. Verizon sent me a bill for the phone I returned. The store never informed Verizon corporate that the phone had been returned and now Verizon is sending me to collections for a phone that is in Go Wirelesses possession . Go Wireless has done nothing to resolve this issue. The happy customers are the ones that dont have a problem. The dissatisfied customers are the ones that have a problem with Go Wireless and they are unable (incompetent) or unwilling to help resolve. Beware.
This is by far the best and friendliest Verizon store I have ever been to. It is the only store I will ever do business in. My new phone and tablet were set up for me and the sales rep was very patient with me. I highly recommend the Amsterdam store to anybody!
Have been in many other Verizon stores ,but never have i been satisfied enough to leave my old provider until I met Angel in the Amsterdam Verizon, he convinced me to change carriers and he took care of everything I needed to make a smooth transition to Verizon. He will always be my cell phone guy from here on out! Thank you.
Went to the store to talk about switching cell phone providers. I spoke with a young man named Justin, he explained things in somewhat simple terms which i appreciated considering how complicated these plans have become. I left with a brochure and a business card and after discussing with my family I ended up returning to make the switch, he did have to order one of the phones so we couldnt get everthing done that day but all things considered the process was much easier and efficient than i thought it would be. The one thing that did take some time was the transferring of the pictures when we came back for the iphone that had to be ordered, but i dint think that was their fault. And the menchies across the parking lot eased the pain of the time it took. Overall it was a great experience in the store and we are happy about making the switch to verizon.
My phone stopped working I brought it to Angel and he tried to fix it but it was beyond fixing, so he looked into my account got me a new phone and gave me extra gigabytes plus now I pay less money then I did before on my bill.Miracle worker! Highly recommend him and this store in general
I usually go to my local Verizon store which is about 25 mins from this location. I stopped in bc I was having a problem with my prior phone, I was informed I was eligible for early upgrade. Amber and Justin helped me, they were very knowledgeable. Amber was especially accomadating, giving me pointers and taking extra time with me on my new phone even though the store very busy. I will be driving the extra 25 mins and taking my business to the Amsterdam store from now on and will refer them to anyone I know. I highly recommend this Verizon store.
Had a great experience with Rado at the Amsterdam store. The store is always so clean and the staff is always knowledgeable! If you ever need a Verizon phone, dont shop any where else, go see Rado and the Amsterdam staff!
Refused to help me with a claim with my phone insurance. I could not remember pin and they flat out refused to accept a government issued photo id. They even threatened me with a sheriffs deputy. This is unacceptable and unprofessional. I then went to a Verizon wireless corporate store and I had no problems with using my photo ID.
Dependable, reliable, professional and friendly staff. Moses, Alex and Andy always deliver excellent and personal customer service and that is why I am a loyal customer of Verizon Wireless in Amsterdam.
Consumers need to know....Verizon & this type of in-direct store also called Authorized Retailer, are not one in the same. Verizon does not support the policies of these independent retailers and these independent retailers do not have to comply with Verizons policies, pricing, etc. The associates were pleasant but its a great deal of fast talking sales pitches. Buyer Beware!
Rado was an extremely helpful, employee. He went out of his way to help me as I was in dire need of a new phone. I love the experience and wont shop at any other location! Bravo!
By far the best Verizon experience Ive had, the whole crew are knowledgeable and courteous, Angel was amazing and they all work well as a team. Will always go there from here on out for all my wireless needs.
My experience at this store with Chloe was amazing ask for her she is wonderful
Shawna and Chloe were excellent!!! They were very knowledgable with many questions that I had and assisted me to get what I wanted. Great Customer Service!!!!!
Justin and Amber were extremely friendly and helped us tremendously when we decided to exchange our androids for iPhones. Highly recommended the Amsterdam store to everyone
Shawna is amazing! Very helpful, friendly and knows her stuff!
The Verizon store in Amsterdam far away exceeds any Verizon store in the capital district. Ive gone to the colonie center store, was blow off. Came to Amsterdam, not only did they solve my problem, but offered to return my old phone for me.
I am so glad I stopped in.. they found the beat solution to the issues I was having with my service. Shawna really took the time to listen to me
All of the employees are very helpful. In our most recent visit rado and justin went above and beyond to help us with a problem when another store told us nothing could be done about it. This is now the only store I will be patronizing.
Angelica is my #1 go to girl! She definitely broke it down and explained things to me. They are my number one go to Verizon store. A special shout out to amber Justin and my boy rado.
The Amsterdam store is great! Amber fixed my galaxy s7 and got all my information back for me. I will always do business at that location from now on!
Great store to go to. Rado has always been there to help me with my phone needs and goes above and beyond. Ill never shop anywhere else!
They have never really been super helpful at this store... although they are close to use, we choose to go to a different store.
I love going here for all my phone needs. They arent just trying to push you to the next new thing they honestly help you find what you need. I cant tell you how much I love this place.
Amber is my go person in Amsterdam! I will never go to any other store.. I even got a free tablet with my new s7!! Excellent service as always
Amber and the staff at this location are the best! Had terrible luck with the other store and will always come back to this store for all our needs! Highly recomend them!
I love our local store and their friendly staff. I dealt with Rado, he knew what he was talking about and did whats be at for me! Ill never go anywhere else!
The staff at this store are always great, most helpful and the friendliness, I had a very bad experience in the Johnstown store, causing damage to my phone, then wanting me to pay $400.00, this store is the best, if that was the last Verizon store I would throw it in
Only store I will go to!! Love them in Amsterdam all the staff is fun and knowledgeable.. my new s7 is the best phone Ive had yet, thank you Amsterdam!!!
Rado and Amber are a great team very helpful set my wife and I up with new phones. I recommend this store to everyone
Not very friendly very costly and not very knowledgeable for products they sell Verizon should do undercover spot checks on a fly by night operation like this bad for the company name !!! Never do business with a non corporate store They will rip off !!!
Ripped off and lied to by inexperienced employees. Then treated like an idiot by the manager. Be aware of the sales pitches and special offers.
All the employees here went above and beyond to help me retrieve my contacts. I could not thank the enough. Awesome group of employees.
This is the definition of deplorable, no help, 1 staff member , 5 customers waiting. Staff is rude. I would drive a distance rather than go there.
Amsterdam is the best verizon store Ive ever been at and I will only go to this store from now on. Amber and Rado are great and always hook me up with the best deals!!
Great team . they went above and beyond to help me . glad I didnt have to change carriers
Angelica and Moses were extremely helpful. You dont find customer service like what I received anymore
Switched from android to iPhone . Shawna was very patient and helped is move all my information . will never go anywhere else
Had a charging problem with a phone, problem solved by sharp tech,very happy
Everyone in Amsterdam was extremely helpful in helping me with all my needs. I will never go to another store or carrier!
Great store very helpful Shawna was amazing
Theres finally tmobile ervices upstate!!! Great customer service, great prices and free stuff. Cant beat it
Very knowledgeable staff. Would like to see more of there products in stock.
Fun to talk too easy to get done funny people and they genuinely looked out for what I wanted
Brandon in Amsterdam is very nice and very helpful. I would recommend anyone to go see him and be provided the best service!
Very unhelpful. They arent a true Verizon store, just sell Verizon services. Find a real Verizon store, otherwise they arent going to care about helping you unless you buy something.
They did an awesome job helping my daughter with her phone problem!
Shawna is the best
Moses was super helpful in upgrading my family with new phones. Thank you!
They always solve my problems here. My favorite Verizon store.
Stay away rip off they stole 370.00 Dollars from me and said it was used in phone case that totaled 80.00 SCUM BAGS STAY CLEAR
Helpful friendly staff, they really take their time to walk you through any question, or problems youre having!!
Staff is always helpful. Even woth the technologically challenged
Shawna was absolutely awesome .. would recommend 10/10
When a customer service representative says whatever to a customer, who was paying a monthly bill of 335 dollars, as a response, guess what, I went to t mobile the next day.
They only tell u what u want to hear to sell u a phone .. nothing but lies
Depends what day you go in different younger associates sometimes arent the friendliest
Always Cordial, Respectful, Patient & Patient. (Previous in no specific order )
Everyone is so friendly. The only store I will shop at!
Love this store, all are very nolageable and friendly
Excellent customer service from Shawna
They always help me out, and fix my phone problems.
Great customer service. Anjelica was excellent.
Reps were great. Fast service.
Shawna and Joe were very helpful with everything
Service is excellent and everyone is always pleasant.
Great customer service even with no power
Fantastic service they over and above too any needs
Nice service. Great deals
Wasnt there was next door at T-Mobil...
Great staff very helpful and knowledgeable
Staff is helpful, friendly an knowledgable.
Great helpful. Nice personnel
Very bad customer service
Best Verizon store around!!!!
Solved my problem in minutes!
Absolute best!
Angelica is the best.
Staff needs to listen
Love it
Very helpful
Don,t know
Scam artists
Very bad customer service.
Total reviews rating 4.2
110 Reviews for Verizon Authorized Retailer - Victra 2023:
Review №1
2022-05-25Ron is very friendly and goes above and beyond to satisfy customers needs. He made the upgrading process feel less intimidating and made sure we were comfortable throughout the entire trade in. I cannot recommend this location enough!
Review №2
2022-05-29Justin made trading in my old iPhone 11 for a new iPhone 13 fast and easy. He was knowledgeable and kind. I would go back to that Verizon store again for another phone.
Review №3
2022-07-09I had a good experience with the gentleman who helped me get my phone and accessories. He made sure I understood everything I needed to know before I left. I will definitely send my friends and family there.
Review №4
2022-07-13The customer service is superb and very efficient. Staff was extremely knowledgeable and helpful with the new phone process.I highly recommend this store and I thank the staff for renewing my faith in Verizon.
Review №5
2022-07-30Clerk was friendly, helpful and knowledgeable . She made the entire process seem simple and easy.
Review №6
2022-05-11Shawna was very helpful, patient, and thorough. Shes a keeper..Will recommend to others !! Ty !!
Review №7
2022-02-14Unhappy with in store service, you ask simple questions & the employees dont know how to give a clear answer.Whats the last thing you wanna do after buying a $500 phone? Order a phone case that you have no idea what it looks like then hope your phone dosent drop & break because the store doesnt know how to ORDER anything.
Review №8
2019-05-05We just visited your store and Shawna waited on us and Chloe came over and helped us with some things also, I just want to tell you what an awesome job they did helping us and what great girls they are. They were very knowledgeable and helped me pick out the phone that was best for me and set everything up for me as I’m not that great with technology. I own my own business and I would be very happy to have them working for me as they represented your company very well. They made it a pleasurable experience buying a phone 📱 we always go to your Amsterdam store because everyone there is so friendly and helpful. 👍🏼👍🏼🙂
Review №9
2021-01-26Ordered a phone, wrong phone got ordered a worse yet more expensive. Called in got told by Shawna the manager to wait a few minutes until they were done with their current customers, fine. 2 hours go by i call again Shawna says to me that it will just be another couple minutes and that i will always be last because shes going to take care of the customers in the store first. 2 more hours go by and she yet again tells me to wait longer. 4 hours and no service. Told her to cancel the order still waiting.
Review №10
2020-06-15I have been going to this specific Verizon store for a long time. Shawna is a very knowledgeable Verizon employee who always has an answer for my questions and always makes sure I know about the best deals! I changed recently to a business account and wether it was a personal account or business account she is very knowledgeable of both!Very nice experience every time at this Verizon store.