Kerbside pickup
Yes
Verizon Authorized Retailer - Your Wireless in Carle Place
Categories
Location on the map
Carle Place, Nassau County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 516-739-9020
Site: https://www.yourwirelessinc.com/...
Site: https://www.yourwirelessinc.com/...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–6PM
Verizon Authorized Retailer - Your Wireless in other cities:
Comments (199)
Taran provided us excellent service and help us with everything we needed. I will only be using this location now for all my Verizon needs. Quick and professional service.
Adeel was extremely helpful and knowledgeable. Im grateful for his expertise at a time I unexpectedly needed a phone. I highly recommend him!
Tarandeep was amazing! He was intelligent, insightful, and explained everything to us in great detail. My wife and I will definitely go back to that site just to be a patron of Tarandeep.
I had such horrible experiences with Verizon wireless and fios customer service. I was ready to leave the company until I went into this store. I spoke to Adeel Siddigi, sales associate and he took care of my issues. Without his help I would not have remained with Verizon. Thank you, Adeel!
Taran was excellent, very helpful, & friendly. We had a long wait time, but he made up for it when he helped me set up my Fios home internet. Very much appreciated! Thank you Taran
If I could give a 0 star review I would.I came in to the store to buy a prepaid unlimited sim card for an unlocked phone. The salesman insisted this required a cash payment only. I foolishly paid the $65.The sim card he gave us did not work in either of 2 unlocked phones we had. He insisted the card was good and refused to return our money. Some customers left the store upon seeing us being scammed, at which point the salesman called police, because he was losing potential business.The police heard our stories and privately told me I had indeed been scammed. Unfortunately they did not have authority to take any action.We later went to a different Verizon store and asked about the sim card. They examined it and told us the card was never activated and, in fact, is a type that Verizon discontinued use of many years ago.I have filed complaints with the Better Business Bureau, the NYS Attorney Generals consumer complaint division, and have corresponded to Verizon directly.Hopefully Verizon will remove this thiefs authorization to sell their services.
The customer service at this location was impeccable. The team was so kind and helpful. They really took their time to make sure everything was set! In addition, they answered every question I had. I would recommend going to this location! As a bonus, the line is much shorter than any other location in the area.
Extremely helpful service at the carle place location. The service took there time helping me with upgrading my phone and changing my router along with saving me money. Highly recommend this location
Watch out. A representative with blonde hair sent my replacement phone to a completely different address. She had my drivers license with the correct address and sent to another address.. Scam...
We went over details for trading in our iPhone 8 for iPhone 13. Adeel was very detailed by going over the plan and which accessories we needed . Although it was a timely process , we have what we need to know .
Excellent customer service! Jas was extremely helpful with the purchase and set up of a new phone. Highly recommended!
You don’t get service like that anywhere! They should get raises and promotions! Talk about ball jugglers!!! Amazing! Taran and Jess are exceptional!
Super friendly and helpful staff. Helped me get my new phone all set up and ready to go.
Madiha Was extremely helpful and professional. She took a great deal of time explaining the packages and my options. In the end I decided not to go through with the package we discussed and she was very understanding and patient. I would highly recommend her.
Adeel was great. He was kind and patient. Patience is required with those of us who are not tech savvy. He was clear in his explanation of working with a smart phone. He assured me I was ready to upgrade from the little flip phone--yes, a flip phone.
Excellent Customer Services!We always come here for Verizon services and they are very pleasant and helpful. We will come again.
Adeel was amazing! Solved a problem we were working on for weeks in minutes! Highly recommend!
In a time where personal service is lacking and life and time has become extremely busy and overwhelming Madiha (in store service rep) was why I became a loyal customer of Verizon. She was a dream in troubleshooting problems, getting new accounts set up and helping streamlineEverything efficiently all with a smile! If I could give her 6 stars I would.
Myself and my wife Donna have never been treated with as much friendly, knowledgeable and professional assistance that Taran and the staff there provided for us
Super experience at Verizon Carle Place, NY. All the young gentlemen, working there were quite accommodating, polite and knowledgeable. DW
Adeel was very nice, helpful, and explained my options. Made getting my new phone really easy.
Verizon of Carole place was excellent. Nice, clean and bright! Adeel was wonderful to work with. He was understanding, pleasant and efficient. He was on break when I first came in to pick up my new phone (it had just been delivered) and he made sure his colleague was up to date on my situation. He also was kind enough to replace my tempered glass screen bc of all the dust that was captured underneathe. Thanks Adeel for making my experience pleasurable!
Adeel was very informative and knowledgeable of the items being sold and was accommodating to all of my requests and questions throughout my visit.
My phone recently broke and my mom and I went to a different verizon location where they were extremely unhelpful and rude. We ended up at the Carle Place location and upon entering the store we were greeted with smiles and a willingness to help. Immediately Adeel asked what was wrong with my phone plugged it in and started to see if he could recover anything while talking me through what was available to upgrade my phone. He then helped me through the entire set up and told me if I could get the phone to turn back on that if I returned he would be sure to help me transfer everything else over. Significantly better service than the previous location and I was in and out in a short time without being rushed. Extremely friendly staff
Excellent Service! Taran and Adil are very helpful and professional. Thank you
This is my go to Verizon store. The best customer service and very knowledgeable employees. Walk us through the entire process.
Wonderful assistance. Explained everything thoroughly and even helped with a special request. I didn’t feel rushed and overall great customer service experience
My visit was to try to repair my charging port on my IPhone7, knowing that i might have to buy a new phone a few weeks earlier than planned. Taran was helpful, clear, articulate, kind and respectful from the point I set foot into the store all the way through. He wrote down my new phone options clearly and took the time to explain everything and weigh the options with me. All with a smile. Wonderful service, knowledge and guidance. Couldn’t be happier with my new phone and I know where and to whom I’ll return to for future service. Thanks, Taran!
My favorite Verizon retail store is the one in Carle place on Glen Cove Road! The staff is always very friendly and attentive 😊I would like to point out Taran Singh who is absolutely wonderful! He is very knowledgeable, helpful and eager to assist and he epitomizes customer service! I’ve dealt with him many times and each time the quality of service I receive is great and his attitude is always pleasant, polite and professional😊
Raj has excellent customer service skills. Being a senior with limited technology knowledge, he showed extreme patience explaining my options. He made my transition to a new phone very pleasant. I commend Raj’s work ethics and people skills!
Tarron was absolutely wonderful. He was informative, patient and very very helpful. Verizon is lucky to have him as an employee. What an asset to your organization.
Amazing customer service. They always make sure I get the maximum benefits available to me. Thank you
Great customer service, the best Verizon store around.
This Verizon location is especially helpful! Taran and everyone at the store were kind, and Taran worked extra hard so that I got the best deal. The team was organized and knowledgeable.
Taryn And the staff were very helpful in setting up my daughters first phone and followed up with our family in case we ever needed more support. Recently,after needing a new phone (as a result of the pandemic) he was there to set me up. Can not say enough good things about how professional he and his colleagues were in the Carl Place store. I would highly recommend this Verizon store as the teamwork and expertise made me happy to see great customer service.
Absolutely wonderful experience with Taran and Raj! They were able to help me lower my monthly bills and walk away with a beautiful new phone. They were so friendly, understanding, and patient. I would highly recommend them to all my friends and family. Ill definitely be back!
Madiha was absolutely wonderful in helping me upgrade my phone today. She had tons of patience in explaining the features of my new IPhone to me. Also, Madiha didn’t just sell me a phone but helped me through the entire back up and set-up seamlessly! I look forward to bringing my mom to get her phone here where I know she will get that great service!
The customer service at this retailer is absolutely THE BEST we’ve ever had at any Verizon Store! (and we’ve been with Verizon for over 20 years). Both Taran Singh and Tarandeep are very knowledgeable, personable and patient. Even the young lady in training was well informed and very pleasant. Thank you!
Had to get a new phone after mine was stolen. These guys were so patient and helpful. Taran helped me set up my new phone. He is a true professional and so knowledgeable.
Tarandeep was very knowledgeable and very patient. He took a lot of time to educate me about Verizon’s products and services. He helped get me the right ones at the best price. It was the best customer service I have ever seen.
I went into this Verizon location recently for the first time and had an understanding, successful and efficient phone-fixing experience with Taran.He quickly turned my fears of a failing lightning port on a two year old XS into a quick lesson on safe ways to perform DIY port and charger cleaning. All his suggestions worked and saved me additional trips, time and phone concerns.So kudos to Taran and the entire staff at the Voice Road location. That kind of simple customer service is one of the many reasons I’ll continue to stick with Verizon!
My first time at store today, met with Taran Singh, Amazing, knowledgeable smart, professional and really offers by far the best customer service I have exhibited in a long while. He is the reason I will stay with verizon
I had a very difficult time with an old phone - very frustrating for myself and the associate (Madiha). She did everything she could, she didn’t get frustrated or show it and dealt with other responsibility (deliveries and cleaning up the workstation)At the end of the day it took a lot longer than I expected but there wasn’t much anyone could do about it.Thanks for the patience and solving my problem.
Tarandeep was patient and helpful with my phone upgrade. He found me the best deal and helpful in selecting an Apple Watch
There is no better Verion store than the Carle Place Verizon. You are more than just a customer, you become family. I am so thankful for Taran and everyone here!!
UPDATE: I emailed the customer service email below after they responded to my comment. Did not receive any response from them. At least they are consistent with their despicable customer service. 5 weeks after signing up I still dont have my Disney+ services and am now being told by corporate that I cannot receive it with my plan. DO NOT SHOP HERE, they are liars and will not provide you with what is promised if it takes any work on their part after you leave the store.NOT A REAL VERIZON STORE - Save yourself the hassle and go to a corporate location if you are moving to Verizon wireless. Taran was very nice and helpful to me when I was there but wasnt able to follow through and provide all the things he said he was going to. His supervisor Raj had no respect for my time and only made excuses for his employees. 3 weeks after signing up, and many hours on the phone, I had to go to a corporate store to actually resolve the issues with the account and get the promotions that I was promised. Save yourself the grief and consider going somewhere else.
Madiha and Taran were excellent. They both are very knowledgeable, efficient, and took care of several of our requests quickly. I would definitely go to them for future services and refer friends and family to themThank you!!!
Taran was amazing and very knowledgeable with the products being sold at his location. All my questions were asked and I was able to get exactly what I wanted. The experience was great and he made everything so easy. I would definitely recommend the service.
I came to Verizon at Carle Place to change my old cell phone. I was greeted by Taran Singh. What a great salesman. He was attentive to all my needs , answer all my questions, even when I asked twice or three times, find me better deals, and at all times was excellent on everything I needed. He even help me put the glass cover and my car holder sticky on the back of the phone so I could use the car holder. I am going home a very happy customer, and definitely will always come here for all my phone needs.
I highly recommend this Verizon Store!! I have never been so satisfied going to any other store except for this one. While everyone there is super sweet, I would especially recommend asking for RAJ if he is available! Raj is a PHENOMENAL salesperson. He is super professional and very informative with a detailed answer to each of my questions (something that most other stores may rush or may not be as clear about). It didn’t feel like he just wanted to sell his products and get it over with, but rather he took his time to provide options that best fit my interests and wants, and he did so with such genuine passion. I respect that he wanted to assure I was 100 percent confident in my choice by the end. He is such a sweet person and I really appreciated how he showed all the features to me with enthusiasm and patience. :) Beyond satisfied with my choice thanks to him. Thank you Raj!
Raj, Taran and Jaskarn spent plenty of time with me explaining the phone promotions, plans and discounts, going over all details with a fine-tooth comb and answering all my questions and concerns. My family wound up with 4 brand new phones and I am only paying less than a handful of dollars than I was paying with my previous wireless carrier! They are fantastic and I am greatly appreciative of employees so dedicated to customer service excellence. Thank you all
Raj and his entire team as always were patient and accommodating in helping choose the right phone upgrade to meet my wifes needs. We actually ended up with a certified used (IPHONE 8PLUS) model because she wanted a home button. Raj gave us a great deal and then spent all the time needed to transfer data and set the phone up fully (even with case and security glass). The BEST PLACE to find your next phone or set up a Verizon account!!!!!
Today, I bought the latest model of Samsung Galaxy phone from the Verizon Store in Carle Place. Raj, who sold the phone to me, was most helpful and patient. He answered thoroughly all of the many questions I had. Previously, I had visited this store to purchase accessories and ask questions about my previous cell phone. Taran and Medina acted professionally in assisting me. I recommend Verizon Carle Place highly and without hesitation.
The help (Taran) there was outstanding. Looked over the account and helped with new phones. Very knowledgeable and polite. Would recommend this store.
Taran and Aman where outstanding service Taran were both informative helpful and warm the entire time I have my new phone and I’m highly excited and impressed by the customer service if you do not come to this location you’re missing out. Both Aman and Taran deserve a raise! They are #amazing
I can definitely say without a doubt that my experience at this Verizon store was outstanding! Tarandeep( Terence ) from the moment I walked in he was nothing but Courteous, Helpful and very patient explaining every option on my new device. Considering that all this new technology its very confusing to me he made it seem very easy , he also offered if at any point I needed help to not even hesitate or think about it just to contact them or simply come back at any time and he will go over everything with me again. Also would like to mention the other employees were very friendly and made me feel like I was with a group of friends. I will definitely recommend this particular Verizon to anybody and everybody.Tarandeep ( Terence ) once again thank you , Raj and your staff so much !
Jaskarn helped me with a new phone purchase. Its typical for anyone in sales to try and push the more expensive options but he did the opposite. He was patient, professional and got everything done quickly.
I went to the store to purchase a new iPhone but was disappointed by the service. Very distracted personnel. I was asking questions about this new upgrade and the gentleman helping me was texting on his phone. He didn’t really want to be bothered, looked like he had other things to tend to. When I decided to go through with the purchase, he rushed me through the order and was short tempered. He had a long beard, and I can’t remember his name but I think it was Tom or something with a T. Do not recommend.
I got mine and my moms phone upgraded here - totally loved the service and would highly recommend going here instead of the corporate store on old country road!!!
Taran is amazing! My husband and I walked in the store for help, not a purchase. He spent at least an hour with us very patiently educating us on how to use our phones. We purchased our Samsung S10 elsewhere. He had nothing to gain. He was just being kind and helpful. We learned so much. He is an asset to Verizon. we will do all our business with him from now on.
This is my go to Verizon store. Their customer service is above and beyond. I upgraded my old Verizon Fios equipment to the new equipment at this store. They were great at helping me work out my new Verizon Fios bill so that it was more cost effective....I recently switched my mobile service from t-mobile to Verizon wireless at this store s well. And again they were great at giving me a smooth transition. And lastly I was able to get my son his first cell phone at this store. New line with no hassels. Highly recommended. They work with you on any problems you may have.
Taran in the Carle Place location is the BEST!! Polite, Caring and very KNOWLEDGEABLE. His patience is excellent. Came in for a quote and left with 2 phones and a new Cable COMPANY!!I recommend him for all your needs. Thank you so MUCH.. Taran Singh!
Be sure to get CLARITY CLARITY & MORE CLARITY....authorized Verizon retailer vs. Verizon corporate is a very different experience. Initially, I was blown away by the service but when it was time for me to return my phone the NEXT DAY I was met with different energy. Meanwhile, I ASKED very specific questions prior to my purchase YET I was still misinformed. No biggie tho. Simply wont spend my money here again. Ill just run my mouth to thousands of people about my experience. Period. *Shrugs shoulders*
Taran is awesome! Very knowledgeable, professional, welcoming and helpful. It was great doing business with him! Would highly recommend!
Great technical and customer serviceHighest level of service!!!
I only had to return a cable box but I always dread things like that will take longer and be more complicated than they should. Fortunately, I was in an out of the store in less than a two minutes even though both employees were in the middle of helping other customers with more complicated tasks. One of them quickly assisted me so I could be on my way without having to wait.Its a simple thing but thoughtful customer service like that goes a long way.
Tarandeep was extremely knowledgeable, and presented me with several options when I came in for a new phone. He also examined my usage patterns and I left with the plan that was best for me. Very happy with my new phone and I will recommend this store to friends and family.
Just had an outstanding experience with Jaskarn P at Verizon. He was one of the best sales specialists I have ever had. Thorough, knowledgable, polite, courteous and very professional! We would recommend him for all your Verizon needs! Awesome individual!
Taran always goes the extra mile. He is a wealth of knowledge. We couldnt be happier with Taran or his staff.
I had the most informative and helpful experience setting up the requirements and logistics for my upcoming move when Taran Singh helped me. He was so patient and kind answering all my questions and explaining all of my options. He made what could have been a very stressful situation extremely easy for me. Taran went above and beyond to help me. Thank you Taran.
Taran and Raj are incredible to work with. They have singlehandedly changed my opinion of Verizon for the better with their customer service and care. You must go to these guys if you want to be listened to and treated with respect. Great service.
I had a great experience updating my phone. I was treated respectfully and all of my questions were answered. Thank you for being so pleasant. The time waiting for uploading etc was accompanied with chatting and laughing. Right now I have a newer phone than my family!!
Went to this location for wireless service and was assisted by Taran. He took his time, not only helping me , but he reviewed my account giving me suggestions so I could make changes where needed. This was my best experience with Verizon and I will absolutely be back to switch my optimum home back to Verizon.
I came to use a gift card to replace my damaged phone. In 5 minutes, I realized this was not a real Verizon store and the customer service was garbage. Went elsewhere to do business. Do not recommend this store at all.
Raj and Jas were extremely helpful in upgrading my familys phones. My husband and I got an upgrade and my son got a new phone. They made sure to transfer ALL of my photos and contacts. They were also very patient in answering all of my questions. Best Verizon store I have been to, Ive never dealt with nicer people!!
People there are absolutely wonderful, very helpful and extremely patient. We had a very good experience at Carle Place store. Thank you!
GREAT! GREAT! GREAT- Customer Service! Taran is the best! Everytime I visit the Verizon store in Carle Place Im never disappointed. I received vital information and so much more! Thank you for your time, expertise and the needed products required at your best price always! You rock!
With the professional assistance of Taran, I now feel like Im a thoroughly modern grandma! Thanks to Tarans amazing patience, professionalism and his pleasant sense of humor, I am thrilled to get my new iPhone today. I am eagerly looking forward to returning to upgrade my home fios services as well. I will certainly recommend Taran and this location.
The staff and the management are excellent, simply superb. Taran & Raj are extremely helpful and courteous & go out of their way to help their customers. Kudos on their customer satisfaction and service quality. I would highly recommend this Verizon retailer to everyone.
I had to visit the store after damaging my phone and getting it caked in mud; Taran was very helpful as he assisted in repairing my old phone enough to transfer the data over to a new upgraded phone which I purchased after he suggested a buy one get one deal that I wasnt aware of. Great service and friendly staff went over and above with customer service.
Went into the Verizon store located in Carle Place NY to sign up as a first time Verizon customer and purchase a new iPhone in a fun color and was pleasantly surprised when my representative Whose name is Taran picked out a beautiful mint green phone from the stores back office and made my day....Not only was it within my budget it also was simple to transfer the data and set up thanks to his expertise. I had lots of fun going through the process without being overcrowded by customers due to the spacious lay out and will definitely return to do more business. #MoneyWellSpent #SocialDistanceFriendly
Madiha was professional, attentive, knowledgeable and friendly. I’d highly recommend working with her for all your wireless needs.
I just switched to Verizon and Taran Singh was a great help! He was very professional, knowledgeable and was able to get me set up very quickly.
Been to other Verizon stores in the past but this one by far is the best!!! Sunny and Saud were very helpful and their service goes above and beyond.They made the entire experience very enjoyable and they are a pleasure to work with. We will definitely be back when my wife is ready for a new phone.
Taran was so friendly and helpful! He made sure we knew all the ins and outs of the phones, gave us a good deal and looked at our plan to make sure we were getting the best discounts. I highly recommend seeing Taran!!
Taran and Saud were very patient, andKind With my 73 year old husband andI when he came in to check his phone;Which he had taken in the pool byMistake! They worked hard to get it toWork, but finally realized he need anotherPhone. They were so very courteousand really took their time with us, weWeren’t rushed at all. They really knowHow to service Senior Citizens!!! KudosTo them, they’re doing a great job!!God Bless Them!!Mr & Mrs James Daniels
Thank you so much for providing wonderful customer service. I had the pleasure working with Brandon Turrisi. His high level of knowledge and patience made me very comfortable working with him. Its refreshing to know that there is a high level of commitment to providing quality service to your customers.
Went to the store in Carl Place with an inoperable phone and not much hope for a resolution. A representative Dan came over and helped me through the entire process and made it painless. Not only did I get a new phone and the current promotion but was able to port over all the information to my new phone. Dan was helpful every step of the way and I highly recommend this location for all your cell phone needs.
Jaskarn & Madiha were patient and extremely helpful. They helped us update and upgrade our phones and plans. We were very happy with the service at Carle Place Verizon 😃
Great experience. Adeel is very knowledgeable incredibly helpful.
Taran was super helpful and made the experience at Verizon much better than expected. I highly recommend going to this store.
As soon as I entered the store I felt so welcomed and genuinely appreciated for my business that I will never go to another verizon again. Austin and Al are amazing people and were honest and helpful the entire transaction. Overall great experience!
They are liars and horrible with customer service, DO NOT SHOP HERE. Find a real Verizon store, these guys sell you snake oil. Pretty sure most of the 5 star reviews are fake and fabricated. Will be reporting this place to the local better business bureau.
Taran was extremely helpful in helping me select my phone and provided me with exceptional customer service. I highly recommend this store if you need a new phone or assistance with any of your Verizon issues.
Taran was extremely knowledgeable and helpful in getting me switched over and set up with Verizon. Made the whole process easy to understand. Would highly recommend this location!
I was pleased with Rajs vast knowledge of setting my new phone. It does take time but it is done right.I recommend this Verizon Dealer to everyone.
Customer friendly. Staff was great.
Madina was diligent, knowledgeable and very thorough. She answered questions clearly and set me up with new phones and appropriate accessories.
I went into the store last week and everything seemed very clean. There were a few customers being helped but Al Turrisi was not busy and came right up and greeted me when I walked in. All I needed was a car charger at the time but Al was still very helpful. We talked about wireless hotspots and I plan on returning to upgrade my current one.Will definitely visit this store again and would reccomend anyone else to do the same!
Michael was incredibly helpful to me in the purchasing of my new phone. He went above & beyond the call of duty to assist. He was helpful in a fraud issue that occurred on my account, his knowledge was greatly appreciated in helping choose my new phone & he went out of his way to get me the phone I wanted. I will be certain to come back here & seek him out for any future needs I may have. He is a very valuable resource.
Long time customer for good reason. Taran and Raj epitomize customer service and are wonderful humans that understand the values of respect and information. These gentlemen have provided exceptional service and information with respect to Verizons sevices.
A very pleasant experience buying a new phone. Both sales representatives (Raj and Vishal) were very nice and accommodating. Highly recommended if you need any Verizon services performed.
I went to this store , it is nice and clean, Taran helped me to update my phone he is so nice, recommend to go there to do the service. I brought my sister and brother all here from t mobile.
Excellence service. Ask for Mr. Sahni, very knowledgeable and professional. After upgrading my phone he helped me figure out how to use it. Second time working with him and he was he great both times. Thanks Chris!
Great service , Taran is very patient to every customer and explain everything to the dot. i just came to ask a question and end up changing all my 5 lines the same day. will keep coming to this store for anything i need.
My experience at Verizon in Carle Place was great! The staff here, Raj, Saud, and Jas were very helpful and made the process of switching cellphone providers easy. Also they were able to find an iPhone that was out of stock in their store at another location so I was able to use my phone the same day. Overall I had a great experience here and would recommend this Verizon wireless location for anyone who wishes to learn more about what this company has to offer.
Taran was an excellent salesman who helped our family in a professional manner.He is very patient and knowledgeable! I will recommend him to all our friends.
The customer service here was outstanding. I was treated with the upmost respect from Taran and he had the patience to answer all my questions. And I had a lot since Im not tech savvy.
Roger and Taran were both extremely knowledgeable and helpful. Without there help,I would have moved over to another carrier. Thanks to their assistance, we will continue with Verizon.
Brandon At Verizon wireless was wonderful and helped me with my first smartphone and taught me how to use it! He has great patients. Would recommend this location for all of your cell phone needs. I commute all the way from Queens to be taken care of by this excellent team!
My customer representative Jackie W was absolutely amazing. Very patient, knowledgeable, and went out of her way to provide the most information on devices, promotions and overall service. Would most defimatey come back to Jackie for future purchases
Taran and Madiha were extremely helpful & diligent. They were not your typical confrontational phone sales people, and helped me find a phone that worked best for me.
The customer service at the store is absolutely perfect. They set up my new iPhone seamlessly and even stayed open past closing to finish up for me. Raj and Madiah were a pleasure!
My cellphone broke on Christmas Eve of all times and the guys at this location were very kind in helping me. This is especially because money was tight after the holidays. Thank you all very much. Great job Raj!
It was a pleasure having Saud work with me on my purchase of the Samsung note 9. He was extremely knowledgeable and very friendly. If and when I buy another phone or accessory I will be sure to return to this store.
Ended up going to the beach with my phone in my pocket, Came in and saw Taran and he ended up not only getting me a new phone but all my info back as well. The best service I have ever experienced and will only come back here. Great service and they go out of their way to help the customer.
This store is a pleasure to walk into! The staff is friendly and very helpful. ( they literally went above and beyond to make sure that I got what I needed). Hands down the best customer service experience that I have had with a retail establishment. I recommend this Verizon store to everyone that I know.
Called the other day to check if they had the phone I wanted in Stock. Rep sounded bit hesitant when telling me they did have it. He then told me he had it only in a specific color (which was fine) and told me he would hold it for me until the morning after next. I went in the next day and was approached by a different rep. I explained that I had a phone on hold and was there to pick up. After some stalling she informed me that they didnt have it in Stock and that I could order it for delivery next month. When I informed her that I already had the order on my account she then started to explain that if I had it ordered on the account I wouldnt be able to get from them anyway. I stopped her before her attempt to save face and explained that I know they have the ability to cancel the order and sell from stock if they have it (oops, they didnt realize that up until July I was a manager for Verizons largest retailer and was also awarded highest customer satisfaction in the nation, so I know some things) Instead of lying about having something or lying about procedures just be honest up front so you dont waste peoples time.
The customer service on this store was the best. Both representatives at the store knew what I needed and gave me exactly what I was looking for. Their treatment with me was excellent. Nice people.
The manager Al was very knowledgeable ND accommodating. I went in with a cracked screen on my old phone and he was patient enough to walk me through all of my options before I decided to upgrade to the Moto Z Force. I will be back again in the future.
Was recently looking to switch cellular providers and stopped in here. Jackie was the one who helped me and what a help she was! She was able to answer all my questions on the service and the phones I was looking at. Ive already recommended this place to another friend. Definitely ask for Jackie.
So friendly and helpful! have been here a couple of times and the personnel are never too busy to take time with customers and explain all that is needed - they even went out of their way to go over our invoice to find extra ways to cut our costs and save us money - Very helpful and knowledgable team - Highly recommend!! :) THANK YOU!! :)
So i came in to this store and was immediately greeted by Al the store manager as well as Dan. They both were incredibly helpful on assisting me with getting an upgrade to an iPhone. All around great experience. Will recomend!!!!
This store has some of the best customer service I have ever experienced. I went to the store to pick up a new Verizon Fios cable box, which should have been a simple process, but Verizon Fios messed up my order. The employees at this store where extremely patient in trying to help me work out the issues. They even got on the phone with the Verizon call center to try and have the issue fixed immediately. I am so pleased with their service and thank them all for being so helpful and patient.
This is a highly professional and very friendly, experienced team of people that know their business well enough to be exceptional guides through the workings of Verizon. I’m happy I chose this location over any other on Long Island.
Im so incredibly grateful for the team at the Carle place location, I was assisted by,sunny,Raj,and Saud who were amazing, I am not at all a techy phone type, the patients of these gentlemen was truly appreciated, they really helped get to the root of the problem, Im so happy to have my phone running better than before, with additional information provided, helping me to understand how to resolve any future issues.Thanks to Carle Place,Verizon team,the tech support is outstanding.Cctrope
Jackie helped us upgrade our phone plan. She is very friendly, helpful and knowledgeable. It really made the phone buying experience enjoyable and stress-free. 👍👍
Came in had a great experience from the start! Al is agreat guy, took care of everything I needed from my phone to my fios. Cant forget about his little sidekick joey. Great guys definitely will go back when needed.
I worked with Taran today and he is the best person to work with. def recomend this store to anyone in the area and they have Fios here too. Customer for life.
I was thinking of moving over from Sprint and came in with questions. I came to learn that this location has a new manager and staff and they were all great to interact with. I intend on bringing over several lines later this week because of our great interaction!
Jaskarn was amazing! Very helpful and professional. Service was quick and efficient. I knew I could trust the information and reliable service. Thank you again Jaskarn!
Great service. He was very helpful, everything was explained and we even saw some savings. Our experience was a very positive one.
Robert Carlson was excellent. He answered all of my questions and set up my new G4 phone perfectly. He is a excellent addition to the Verizon family!!Highly recommended.
Great service, Tarandeep and the other worker who was a women (I forgot her name) there really took the time and explained everything to me and helped me out a lot. Thanks guys really appreciate it.
Will not be returning. Similar experience to a lot of the one star reviews. Did not feel comfortable here. Also does not seem like a real Verizon retailer.
Saud was an amazing help. He took us right away and made sure everything was very clear. I definitely will be using this store for now on.
I am currently at the VERIZON store in Carle Place and have had an extreme pleasure of being serviced by Dan Gordon and Brandon Turrrisi, who were incredibly helpful to me in a learning how to use my new iPhone x and would definitely recommend these two gentlemen for any service that a client would require.
Taran went above and beyond for me. Amazing customer service! Would def recommend!
Vishal was very helpful and patient. I transferred from Sprint with greater ease thanks to him. Great job, Thank you!!
Taran was amazing to deal with and did everything possible to help me out with switching phone providers and ordering new phones!
Sales consultant, Michael Metzger was extremely helpful and knowledgeable on everything i had asked about. I will continue to visit this location for help going forward. He was also very friendly and professional.
It was an awesome experience and Taran explained things very well and helped us choose the plan which is best for us. Will definitely recommend this place.
Mortgage the store manager has been terrific in helping me chose a new phone. Very patient and willing to give me lots of time. Great service.
Taran is a nice guy, very professional, polite and very patience。He deserves a promotion.
Employees were very helpful and knowledgeable at the Carle Place location as well as friendly. Didn’t let me leave till I felt confident that I was about to have all data transferred and functioning.
They need more help. There should be someone dedicated to fielding incoming customers and equipment returns while the others handle technical issues.
These guys are awful. Smoke e-cigarettes while on the job, sing obnoxious songs out loud, and on top of that try to rip you off by not telling you about all the fees youre liable for. Only found out that theres a line access fee added to the advertised monthly plan fee after I asked 3 times how much money Id be paying each month. And then I get a bill that also says I have to pay an activation fee that no one ever told me about.Avoid this place, these people have no integrity or professionalism whatsoever.
Excellent service Superior knowledge
Taran Singh was amazing. He knew everything and was incredibly helpful. Thank you.
As a women i didnt feel that comfortable there, felt one of the male employees was flirting his way into getting me to buy a phone... will not return.
Mr Taran and Mr Raj’s Boths customers Sarvies very comfortable and friendly. I am fully satisfied with his services .
Excellent job! Saud was fabulous. Replaced my phone quickly. I highly recommend this Verizon location. Everyone was great especially Saud!!!!
I stopped by after class for just a case and my experience here was great. They opened up my account and saved me $15 per month on my bill. I definitely recommend this store!!!
First day back after renovations...store looks great . Staff was awesome , very knowledgeable and didnt try to upsell me once. Very pleased.
My salesman Taran Singh is a knowledgeable, efficient and friendly salesperson He made my purchase and set up a breeze Congrats to your company for hiring such a great employee Thanks Taran
Service was excellent and the staff member who helped my was particularly helpful and courteous.
My experience with Taran was exceptional. He is the best. I will recommend all to come to his location
I came into the store last week to get my daughter a phone, spoke with Matt and came back in today and he gave me a deal on a new phone. Matt and Bayron are great!
Store was closing when I walked in to return a cable box. They welcomed me and took the box back without hesitation. I work in retail. They did not have to do this. I am one grateful customer. Thanks guys!!!
Taran was a good help to me, he helped me with the phone bill and lowered my bill. he was very helpful and i would recommend this store and him.
Horrible Service, ill trained staff.Madiha Iqbal was very unhelpfulWould give 0 stars if I could.
Great people to work with, made the transition from sprint to Verizon very easy, i would recommend you come here for your new phone service.
Had an amazing experience and loved the assistance by Raj and Taran... would like to come again and would recommend to others also about this store.
So patient and kind 2 meTaran Singh amazing teacherRaj Sahni all around patientI just adore them. Great customer service
Easily the best most helpful staff at any verizon i’ve ever been to.
Great store. Mike was knowledgeable and very patient while parents bought smart phones. Nice work and thanks for the awesome customer service. 👍
Mr. Sahni is awesome person. He and his team will not only resolve your problem, they will serve you with pride.
Great customer service every time I use this store. Mr. Singh is awesome
I ordered my phone online and Al helped me with the transfer of content. He was polite and accommodating. Store was VERY clean. I will be back.
Great customer service! I was helped out by Vishal and he gave me great advice on what phone to get.
After dealing would you store on Staten Island I was gonna cancel my verizon account today until I came into the store out here and Cottles place and Raj and his staff has done nothing but made me a true pleasure and customer once again thank you
My experience in the Verizon store was very good. They were informative and very helpful to my needs..
I had a wonderful experience with Taran and Raj! They were so kind and helpful and I would definitely recommend them.
Great customer service great attitude and great product knowledge.Thank you representative Mr. Raj SahniWill do business again and will refer friends and family.
The service here is great. Much better than other Verizon locations Ive been to. Jackie was especially helpful in resolving my issues quickly
I went to this Verizon location today for the first time in a long time. I was happy to see that everyone inside this location is a delight. I would highly recommend this location and Joey Guttilla for any of your wireless or Fios needs!
Dan was very helpful... Saved me hundreds of dollars got me in and out with a brand new phone, top of the line case and screen protector... Very good customer service!!!!!
The store and the team is really very professional about their work. They offer best deals with high level of details and the best customer services.
The service was great! Michael was a fantastic help with showing me all of my options for phones and even explained all of my new apps!
Best place for phones and tablets. Got my phone here and now I have a permanent place to go!! Amazing service.
I am here for one phone and got an extra Galaxy S20 for free! Excellent service. Thanks Raj Sahni
Dan Gordon was so helpful and accommodating. We appreciate all his help greatly. He deserves a raise !!!!!
Service was great.. unfortunately only two ppl working and we waited for about 40 minutes.. but once we were seen we were taken care of in a timely manner
Taran Singh was fabulous. Best person I’ve ever dealt with at Verizon!!
Love the customer service and the positive atmosphere. Taran was Awesome 👍🏻 couldn’t take his picture.
Both Saud and Taran are very knowledgeable and helpful with my getting of new service and phoneI recommend them highly
They are very helpful, knowlegable & nice to work with at this store. I recommend coming here for new phone setup & assistance.
AL IS HERE! The best Verizon guys on this side of the Island. Saved me money Fios and got me my new Galaxy 8! THANKS AL!!!
They are very helpful and really answer all of your questions. Overall great experience and will continue to go back.
Total reviews rating 4.7
199 Reviews for Verizon Authorized Retailer - Your Wireless 2023:
Review №1
2022-07-12Taran was very helpful With our family. He is very intelligent , patient and professional .He knows what he is doing and I observed how he is with other Customers, he makes sure everything is okay all around . He explains everything step by step very clearly . I wouldn’t go anywhere else! He is amazing and Friendly and he is always greeting customers as soon as they walk in I noticed that! This location is outstanding !!
Review №2
2022-05-01These guys are amazing. Taran was exceptional at assisting me. He was friendly and well mannered while keeping me informed every step of the way. I wasn’t expecting his level of customer service walking in and it was a more than pleasant surprise.
Review №3
2022-04-16Taran was patient and helpful through the whole experience with our family. I also observed his actions with other customers. Getting new phones and setting them up can be difficult. This was the best experience in getting a new phone Ihave had in 25 years of having a cell phone.
Review №4
2022-07-13Adeel was amazing and patient with helping set up a new phone. In and out and no problems! He did everything very efficiently and also had a nice manner. I had a great experience!!
Review №5
2022-06-08Adeel was extremely knowledgeable, patient, and extremely attentive. He made the experience as easy and pleasant as possible. We will definitely recommend him to our family and friends when they are planning to visit a VERIZON store. He a superb representative for your business.
Review №6
2022-06-12The customer service was exceptional Tarandeep was so patient and explained me everything about my new plan in detail. The entire team was kind enough to help us port our mobile service to Verizon.
Review №7
2022-07-19Very professional and courteous. They totally went out of their way to help us with our switching over from T- Mobil including staying open even after their closing time. Would recommend them over any Verizon dealer!
Review №8
2022-07-16I went in with my whole family and Adeel was very helpful. Helped us upgrade our service and new phones. It was reasonably priced. I would go there again!
Review №9
2022-06-08Excellent experience at the Verizon store in Carle Place, with Adeel. He is terrific. Made the entire experience as easy and smooth as possible. We will, absolutely, recommend him to friends and family!
Review №10
2022-03-22One of the best places to go shopping for wireless phone service. Taran is exceptionally good. Will help you out with whatever he can.I was never a verizon customer, after meeting him Im a verizon customer.