Kerbside pickup
Yes
Verizon Authorized Retailer - Your Wireless in Pelham
Categories
Location on the map
Pelham, Westchester County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 914-409-9133
Site: https://www.yourwirelessinc.com/...
Site: https://www.yourwirelessinc.com/...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
Verizon Authorized Retailer - Your Wireless in other cities:
Comments (199)
The place was nice and Matthew was patient helping to transfer data on my replacement phone. The replacement phone sent be Asurion was very difficult to set up. Matthew validated that the replacement phone was defective. I am now trying to contact Asurion who does not accept online communique about a replacement for the replacement. I called and was on hold for a long time, but the they cut me off. I have to keep trying because the replacement phone will not charge above 14% and keeps saying the phones temperature is too low. Its very frustrating.
Corey was very helpful and clear with what’s going on. He did a great job.
Trevor made my complicated problem easy. I don’t know how but he did! He was a dream to work with even while the store was so busy and he was managing multiple customers. Verizon is lucky to have a great employee like him!
Matthew was very patient and attentive to getting me the right phone for my needs. He made sure my phone was in complete working order before I left.
Went to this particular Verizon store and met Trevor. He was a great customer service Representative. He was kind and quite knowledgeable about all services and merchandise. My visit was done with ease.
Trevor was a gem! He took care of things quickly and was patient with answering all questions! Great attitude with customers he worked with before me! Great problem solver!
My previous plan was with spectrum internet, but I was planning to switch over to Verizon this year. However, I was a bit unsure about what plan to take so I decided to go in store to resolve any doubts. At the store, I was approached by a man named Inderpreet who introduced himself with the utmost respect and kindness. When I was approached, I did warm him that I would have many questions since I was unfamiliar with Verizon. He understood and showed a great deal of patience with me. Answering each question in detail and repeating anything I could not grasp with convivial. He showed me multiple plans that would suit my preferences, and continued to go into detail to make it clear as possible. After he convinced me that Verizon was a great choice, he went ahead and set me up with fios internet. At the same time, he persuaded me that getting fios tv with the internet would save me a great deal of money and be a convenience. He was very affable, which made my whole experience much easier then I expected. I was getting the basic fios tv & internet plan, but he showed me an upgraded version of the plan that would give me more benefits for less. Overall, Inderpreet made my Verizon experience a pleasant one, and I walked out with more then I expected to get which made it worth it. I’m glad i switched over to Verizon with the help of Inderpreet. If you go there, make sure to ask for him if you want the best plans and best customer service !!! Thanks Inder !
Great experience at the Pelham,NY location. Shout Out to Matthew. He made the experience easy and I left happy and satisfied.👍🏽
INDERPREET MY SERVICE REPRESENTATIVE WAS INFORMED PROFESIONAL AND KNOWLEDGEABLE. I asked a million questions and he answered all of them with courtesyJR
Salesman took his time to explain how to use new phone. Also connected phone to car. The salesman was very knowledgeable
I called yesterday to reserve a phone for my new update. They were very accommodating and told me they were going to hold it for me so that I could come in today. Once I got there the young man I spoke to told me that his boss had sold it to another person. If he was aware of this why did I not get a call back so I didnt have to come in at 10 am for nothing? This is especially frustrating since I am going back to school tomorrow. I just feel like I could have found another store with the phone I wanted, or something similar. Now Im rushing to find a store that can help me.
Trevor was very helpful and knowledgeable. Although he was very busy with many customers, he was able to handle each person with care and understanding. Trevor was exceptional.
Very GOOD. AFTER a difficult time, the Verizon tech. was able to get me connected to Verizon . Previous carrier would NOT release me from them. His persistencewas something I could not do. Thank you
Buying a new phone at the Pelham, NY store was a wonderful experience. Trevor was the sales person. He took his time to make sure I understood how to work my phone. I also bought a Samsung Galaxy Tablet . Again Trevor made sure I was comfortable with that also. I was very nervous about learning all this new stuff. I came home and was able to use both devices confidently. Thank you Trevor for the very good experience.
I had a great experience at this location. I used to go to the Cross County store, but I never felt like I was being listened to when I asked questions. They even signed me up for services I didnt want. Inderpreet was extremely helpful and patient with me and all my questions.
Hello,I just have to say that one of the few reasons I delay in upgrading my devices is the customer service I’ve received throughout the years in other various locations but this time was very different. The two young men in this location were polite, professional, knowledgeable, and efficient. The line had formed about 20 minutes before time to open and once doors opened they both went right to work. They both had a pleasant demeanor, answered every question, multi- tasked AND even accommodated the people with chairs! They never once looked overwhelmed, upset, or had attitude with the volume of business. I just had to commend, acknowledge, and say thank you and I hope admin/ management acknowledges them as well. I definitely recommend this location!
I received excellent service. Matthew answered my questions and provided me with options that fit my requirements while also giving me information for future items I may want to acquire.
I came in today and was helped by a wonderful girl named levana! She was patient, kind and super helpful with my phone needs. I also noticed one of my favorite employees Trevor has been missing lately. He is a true asset to this company and has helped me on several occasions. He has always made my experience amazing and beyond and is always patient and attentive! I hope he returns soon! Me and my family miss him!!
I felt like I was at a “SPA” no kidding the effort of buying a new phone here at Verizon in Pelham Manor with the Mgr Trevor B was super seamless!! He walked through every angle of my new iPhone/iPad/ and watch with ease and confidence… pls travel far to work with this professional .thanks for having a perfect experience ‼️
My husband had been to this store. He’s been to other Verizon stores in the past and not always had a great experience. However when he came home he raved about this store and a salesperson named Summer. When I needed a new phone I decided to try this store and was lucky enough to meet Summer. She greeted me as soon as I walked in the door. She had such patience as I fretted over what phone to get and shared all of her knowledge with me. Her warmth, thoughtfulness and humor made the entire experience fantastic. I met a few other employees while I was there and each one was incredibly kind and considerate. Summer not only walked me out, she answered a quick question I had later when I called. I would highly recommend this store to anyone having phone issues. I don’t often leave recommendations but when I come across a place where people not only do a great job, they go above and beyond I feel compelled to let others know. Thank you for making the entire experience a great one!
Excellent service, knowledgeable and patient. Very professional young man. This will be my Verizon go to store in the future.
The quality of service that is consistently given at this store is exemplary. I am a Verizon employee and they don’t even have access to my account but they are always professional, friendly and willing to help. My 80-year old father needed a phone and the entire staff was incredibly polite and respectful, though he was just getting a flip phone. Special recognition should be given to Trevor, Sharalie and Brandon for giving 200% every day all the time!
Not satisfied, sales men Trying to do things his way and not listening to my interests as a customer, very upsetting especially that I know what I want do to all types of Reviews. Ive been a Customer for many years and not naive to sales, upgrades, procedures.
I work with Trevor who as an eye for solving and fixing customer concerns. Pleasurable experience. Also this location accommodates and its good for business. He was very patient and a very a tech knowledgeable manager who resolve my issue with my account for over a year. He in this new location has free parking, a public bathroom, and I have never experienced anything like this level of service ever.
Matthew was excellent in helping me choose a phone, accessories and setting up my phone.
I went to 2 Verizon stores and they did not want to help me. I had to call customer service to get the help I needed. All I wanted to do is was get a sim card to give my mother my phone because her phone is damage and both stores did not help me with such a simple task.
Bought a temper glass screen protector from this location a month ago and it cracked. Went over today to have them take a look & switch out the cover. I was in-and-out. Anyone whose patronized a Verizon store knows it’s rarely a quick visit. So I was thrilled to only be there for about 10 mins today
Matthew really helped us a lot and had the patience to explain each step to us and making sure we understood everything before purchasing . Glad I switch to Verizon!!
Enoch, Korey, Raghib, Sam, and Trevor are the best sales consultants I’ve ever came across while being with Verizon. I call them the fab 5 because they were so helpful and attentive and made sure I left there with no questions and everything working properly. This store and staff were great and immediate with helping me receive my devices. I recommend them to everyone in the Westchester area you can chose from anyone they are all amazing. They make sure you get the best deals and get you everything you need in a timely manner. They not only helped me they also helped my mom get a new phone. We’ve been with Verizon for years and this has been the best service we have ever gotten, so come experience for yourself. I promise you won’t regret it.
I came in here rushed anticipating a long process to get my phone fixed. Trevor and Brandon were cheerful when I walked into the store and I knew I was in for a great experience. They answered my questions and made sure I understood the process and what I signed up for. In turn I bought additional items I had my eye on but never bought. I witnessed their camaraderie as peers when an additional rep in the store Misael joined our conversation and chimed in as well. Run don’t walk I will be back.
I bought a screen protector with my new iPhone 11 and they charged me $40 for the protector. I have it 3 days and the screen is all chipping on the sides of it. He kept insisting I dropped it. If I dropped it it would have a crack in the front of the screen not on the sides when it is in a case. It’s a new phone and in the 3 days I’ve had it it never dropped, I treat it like a baby. They refused to give me a new one. I will never go back to them. No one else should either. They don’t care about customer satisfaction.
Very patient and professional customer service at these Verizon retailer. They spent about an hour with me trying to figure what was best for me and my account, and finally, I decided to wait a little longer, so I left, but left with a good feeling, since I was treated the best way a customer should be treated. I recommend the professionals at this store. Keep it up guys! ( Store located on Boston Rd., near BJs at Pelham Manor)REVISED REVIEW: 12/4/20I went back to this store on Black Friday to take advantage of the promotions, I started by asking about the iPhone 11, and was told about a $700 iPhone 12 promo with a new line, after waiting for Mr. Trevor for a while, Mr. Naz came over to take care of me. After some time of preparing a quote with a new unlimited plan, which I considered a little high, but went with it in order to get my daughter a new phone. Following day, I checked the next month bill on the app and noticed that the promo was changed from $700 to $450, and the monthly on the lines had gone up, and on top of that, I gave them a trade in. I went on Sunday to talk to Mr. Trevor and Mr. Naz, they werent there and was told to come back Monday. On Monday, they were there and denied they have done anything wrong!. I told them they MISREPRESENTED FACTS regarding my plan, and that I wasnt informed of the changes that have taken place with my account, after awhile, Mr. Naz recognized that he whitheld the information but he apologized and said he couldnt do anything about it. I waited a couple of days and called Verizon, gladly, they fixed the situation for me.I NO LONGER RECOMMEND this third party retailer, beware of what you are told and what you actually get from them, they lied to my face, and that is unacceptable!
Matthew was extremely knowledgeable, lovely, and professional! Highly highly recommend coming here.
TREVOR & KEVIN are by far the best workers I’ve ever dealt with. They were patience & understanding. There customer service is amazing. By far the best workers I have ever had an encounter with. Super excited to be on the Verizon team
Jose & Trevor were AWESOME!! They were friendly and extremely knowledgeable. They gave me several options to choose from while looking for the best fit. I will always return to them for any of my phone needs and refer them to my friends & family too!
Trevor B, store manager, was a very respectful, patient, and helpful guy. He signed me up for FiOS Gigabit Internet service. Ill be back again. Thanks so much if you ever read this!
Ive been a Verizon customer for a few years, but this was by far the best customer service experience Ive had. Trevor, Jose and Cornelio were very courteous and extremely helpful. Trevor was incredibly friendly, and patient; he really made sure we had the best customer service experience. Jose was very knowledgable of the products and made sure to take the time to explain everything I needed to know. Everyone was very efficient and also accomdating while helping my grandmother who still talks about how much she enjoyed the service. If I could give more than 5 stars I would!
After a long day at work, the Manager, Trevor held the door open and waited on me to enter the Verizon store. This small gesture made me feel welcomed right away. Once I got in his employee Brandon provided my fiance and I with the best customer service that was second to none! He gave us his undivided attention and answered all our questions. Algreen was also in attendance and he too made our visit to this store enjoyable. I commend these young men for their professionalism and courtesy. Hats off to Brandon, Trevor and Algreen!
Jose is the best. I was skeptical about upgrading my phone because of all this “swindling” sales reps like to do. However, Jose was different he was genuine & caring as soon as I walked through the door. I figured he had been there for years however, he told me no he recently got hired. I’m a big fan on his attention to detail and his recommendations on how I could save money on my plan. Jose keep up the good work I’ve already told a few of my co workers who have Verizon about you. Be on the lookout for them! His manager wasn’t there at the time but this guy deserves a raise & some lunch!!!
The customer service provider was very helpful, patient and knowledgeable. Im very pleased with my new service and upgrade on phone. Mostly happy with all the discounts he was able to provide for my needs.
Trevors the BEST! He helped set up a new phone for my daughter and we were in and out of the shop so fast.
Victor was a great help to my wife and I today. His excellent customer service and knowledge of all the products and services made our visit today fast and productive. We will definitely be back here the next time we need help with our phone or our service.
Trevor was amazing he went above and beyond to help me get my S21. He also hooked me up with hulu and disney plus. He an excellent sales rep
We had a great experience trevor was wonderful and very helpful. He was a pleasure to deal with. Kevin was very helpful as well in answering all our questions. I highly recommend coming to this location and dealing with them. Thank you so much for all your help and going above and beyond to make sure everything was done correctly.
Korey, Trevor, and Jose was my sales reps, They were very knowledgeable from the beginning to the end. Korey was very patient, he answered all my questions concerning transferring four lines from another carrier to Verizon. I would recommend this Verizon store and its hard working sales reps.
I got helped out by sharalie and Trevor. They helped me out set up my new phone and hum. This was the best service I have had so far . This duo work together so well and they both deserve recognition for all the hard work they put into their customers. A++
Trevor and Sharalie both should me the up most respect when I came in to the store today . I was completely lost and was desperately in need of a phone. They both took care of me and made sure I was satisfied with my purchase I will definitely be coming back to get another line for my mom.
I came in to this beautiful store and sharalie helped decided what phone best fits my needs. I also got a case and other accessories. She also helped me trade in my phone. Over all service was amazing and I would recommend you come see her.
The customer service at this store is awesome. Everyone was very nice and eager to help me. Korey helped out my husband and I. He was awesome and knew a bout the devices and plans available to us! Great staff
Great customer service. They were able to help me with my problem and they were very knowledgeable. Happy I was able to get my new phone and left happy with the decision.
Monica and Raghib were so helpful! I came to upgrade my phone and they got me in and out of the store so quickly. I’m not good with technology, but they explained how to use the phone sufficiently and with ease! Couldn’t have asked for a better experience.
The gentleman here were fantastic. Both Kevin and Cornelio were very patient with me. I wasnt sure how to use my phone , but they took the time to make me feel comfortable, and made sure I understood how to use the phone. Thats a lot coming from an elderly woman. I tried to call customer support but they were unable to help me because they didnt have the patience these young men had. Thanks so much guys.
The representative Trevor helped me today and I couldnt be happier with the the friendly and helpful( honest) customer service. He did everything he could have possibly done to make sure my otherwise bad day ended on a positive note. Thank you so much 💜
Korey and Raghib was a great help great customer service. He took his time to explain everything to me and was not pushy for just a sale. Will definitely come back to him and will recommend his service :)
I came into the verizon store and I received great customer service from sharalie. She made sure my husband and I completely understood all the terms and any promotions that were available. Even though the wifi was not cooperating and only one computer was completely working she was able to multitask with all other customers and she made sure we were completely satisfied while waiting for the system to work properly. We left the store with smiles on our face.
I came in to the Verizon store and was helped by Trevor,Destiny and Korey. They made the experience well worth it that we purchased 4 phones as well as a iPad. I will come to this location ( Pelham manor) just to enjoy there company. I will say Version choose a awesome team.
The staff is excellent, patient and answers all your questions. When I have questions or if anything happens to my phone the staff is aways there to help you with your issues and questions
I just went to the Verizon wireless store at Pelham Manor and had a great experience with the representatives there. Sharalie and Trevor was by far extremely patient and helpful. I would recommend going there for anything. I watched them attend to each customer with their full attention and work together.
Trevor was excellent. He was very patient and knowledgeable. I would definitely use him again.
Korey was amazingly helpful and knowledgeable. He helped me figure out the best options and price points for my families needs. I have been with Verizon for decades and this has been by far the best experience.
Korey helped my me and my family set up our account and got us phones that best suited us. Him and Sam also did a great job activating and putting cases and screen protectors on our phone.
I was having problems with my phone and I went into Verizon to get some help. I was assisted by Raghib who was very attentive and positive when explaining what the problem was. He worked fast and efficiently and didnt keep me in toe store for longer than an hour. Excellent service.
I’m amazed by the great customer service I received! Raghib helped me resolve all of my phone storage issues. I will definitely be coming back to him in the future! So satisfied with my experience!
I am very pleased with the service at this location. I have been looking for a Verizon store closer to home and this store opened at the most opportune time. The staff members Sharalie, Destiny, and Raghib are very friendly and patient. They went through several scenarios with me so that I got a plan that more than catered to my needs. Go check this store out, they are AWESOME!
I just love Verizon! Misael greeted me and was ready, willing and able to assist me and solve my issues. Excellent customer service is paramount to a successful organization. Thank you Misael and the Manager, Trevor too!
I came to this verizon store in pelham manor and the service was great! Trevor and Cornelio were amazing. They were kind, knowledgeable and very patient with us. I wasnt even going to switch but they convinced me....I will definitely recommend my friends to this store and to Trevor and Cornelio! Thumbs up!
What wonderful service. I had so many questions about using my phone in the UK and Jovy Jacob answer them all with patience and good humor.. he even found a better monthly plan for me. Im very impressed. You are fortunate to have him on your staff.
Trevor the manager and his assistances were very helpful, and knowledgeable about the company and the products they sell. They will do all they can to make sure you leave satisfied. Customer service at this store are very high. Highly recommend this location.
Korey did a great job porting over our numbers and talking prices with us. Him and Sam helped us activate our new phones and transferred all of our data. Happy to be a part of Verizon now !
I had a tech problem and I came in the store and was helped by Raghib. He ended up solving all my problems! Great store and nice employees. Very profession, totally customer focused, and I would definitely recommend!
Very nice team of people at this location the manager Trevor was most helpful I lost my phone on my way back from airport and was to fly out the very next morning again. I had a new phone with all my contacts and it didnt break the bank.Thanks Trevor and Cornelio
Korey was an excellent Sales Consultant. He was engaging and patiently listen to my request. I recommend that you ask for him by name. Great experience and awesome location.
SAMUEL was a great help with helping me get information on my bill and provided GREAT customer service. We also had great conversations after. LOVE the energy in this store will come back again!
Trevor was the best agent at this location. Very professional and so helpful. He assisted us to make the best decision for us!
Great service and so pleasant! I purchased a new iPhone 11 and am not very tech savvy. The customer service reps were very knowledgeable and patient. Great experience!
I came in the store for technical support and Sharalie helped me set up all my accounts and helped me updated my phone. Now everything works and I am very pleased with her service.
I usually have a horrible time at this Verizon but dealing with Sam and having Raghib as company was very great. Trevor also helped me get back all my contacts although we had a little problem. Great store!
This Verizon store is a place were you go to find out what and how to manage your phone, just speak with trevor and his staff they will help you break down what you need in terms of which plan or phone that best suits you without the worry ! Go there and youll be treated with respect and patience. I did with my son and hes a happy camper,so much that my wife now wants to up grade. Thanks trevor!
The team did their best to resolve the issues I had with my phones. They were patient and courteous. And they stayed past closing hours to make sure everything worked to my satisfaction, which I really appreciate.
Trevor was so awesome! Very knowledgeable and made the transfer of everything so pleasant ❤️ Me & my sister walked out of there Very much satisfied!!!!
I came in to order the new Apple Watch and Korey and Raghib were very helpful. The process took about an hour but they were patient and made sure to take care of us. Great store!
Sharalie Rodriguez was awesome. She took her time and explain to me how to work my IPhone 10. Also recognized that I had no screen protector. Great customer service.
I came in to start a new account and even though they were busy, Raghib, Trevor, and Sam helped me out. Very patient and helpful sales team! Excellent service :)
I was helped by Raghib Trevor Korey and Jose. I came in because my phone has been having battery problems and they upgraded me to a new phone and made sure all my stuff came back. Great service!
Great customer service!!!! I had an issue with my number being cloned and used. They went the extra mile to make sure they did the best they could in resolving the call issues I had. Victor, Charalie, and Destiny were great in assisting me. Thanks guys.
Service was very fast. Livanna and Trevor worked very well together to get me as many discounts as they could find. I’ve never had a better consumer experience at a tech company!
Jose, Trevor, Sharalie, Cornelio, and Raghib were extremely helpful, this is the fastest Ive every had an upgrade get done. the cases jose recommended were nice and compact, and the screen protector trevor installed was cool. I would definetly recoomend this location, its so fun!!
Beware of this store location. I was very disappointed with the service that was provided and never experienced this with any other phone carrier. I was eligible for an early upgrade and went from an Iphone 8 to the Iphone xs. After the transaction was completed I was told by the sales representative to leave my phone with him, not really thinking to much of it. A few weeks later I started receiving texts and phone calls from Verizon to return to the phone. I was confused and decided to call Verizon. I was informed that I was suppose to return the phone my self and wasn’t suppose to leave my phone with them. I called the store back about the issue and was told it was an error that the phone was shipped out to the warehouse. After calling Verizon once again they told me nothing was shipped, verizon customers service called the store directly to try and figure out what exactly was going on but was given the run around saying to call back the next day because the store manager wasn’t in. This was the same response for almost a month. My billing statement popped up and Verizon tried charging me for the phone. After contacting fraud department I was told to go in person to resolve the issue and to call back customer service so everything can be handled accordingly. I was greeted by the same sales rep and manager on staff that day of the transaction. The sales agent got on the phone with Verizon and pretty much was asking me to lie on his behalf over the transaction and kept blaming it on a system error. He periodically walked away from me to talk on the phone to customer service and gathered up with the manager and other coworkers in the stock room to discuss the issue. Fishy and sketchy to me. Now he comes back and offers to personally reimburse me money for my phone that was technically a buyout. The amount that was owed was 264 and told me he only had 130 in his bank account and asked if he can cash app me half the funds and he will pay me the rest on payday. I was blown away by this response. I wasn’t having this and obviously he did something illegal when it came to my phone. He managed to huddle back with his coworkers back in the stock room and gave me half the balance in cash and paid the remaining balance on his personal card. I was in shock but glad the issue was taken care of. I don’t know what was done with my phone and where it’s at since the store doesn’t have it neither does Verizon. Im going ahead with Verizon to investigate and make sure this doesn’t happen again to anyone else.
Came into this store after noticing high charges on my phone bill. Raghib and Trevor looked in my account and found out the cause of the charges and helped me talk to customer service to get compensated. Amazing store!
Awesome customer service, the staff was very helpful and pleasant. And big shout out to my boy Korey, who was an excellent customer service rep. I highly recommend you go to this store if you need anything from the company.
KOREY was extremely pleasant and helpful. He was very knowledgeable about products and services offered. I would recommend that you speak to Korey when youre in the store. The store was well organized and easy to navigate.
I wish I could give this place 0 stars. Was helped by Victor and ended up having almost 3,000 photos wiped from my phone over the last two years of travel. I was originally told I would pay $40 for a transfer from one of their representatives, then it was waived for giving a 5 star review, then finally after leaving the review I come to find out that Victor copied everything from my new phone to old, instead of old to new.... The worst part? They told me to check my phone in 2-3 days and guaranteed it would be there. Disappointment is an understatement, dont believe the false reviews being fed by people looking for similar deals...
This place is full of Crooks they stole my money for a $30.00 prepaid plan and wanted me to pay1. $40.00 for a damn Set-up Fee.2. They wanted me to pay $35.00 Sim Card3. $40.00 for an Activation FeeThis store is Crooks and I wanted to cancel it they did and said that the line is still active and would not let me leave without paying for the Plan of $30.00They said that the line is active even though they cancelled immediately after the transaction. They are CROOKS STAY AWAY FROM THIS VERIZON STORE.. I made a complaint to consumer Affairs regarding this Issue.
Got to the store at 7:05pm, after closing. Terrel or Terrence, dont recall his name, came outside and still asked if he could help me and he did! Appreciate the customer service after hours!
My brother recommended that I come to this store to pay my Verizon bill, and im glad I did. trevor, Corn, jose, and sharlie were really helpful and tried very hard to save me money on my account. I highly appreciate it guys.
Very thankful to Samuel and this store for letting me charge my phone while I was in desperate need to call a taxi and was at 1%. They didn’t have to but they gave us a seat and let us charge. Will definitely come back here should cell phone services. best customer service.. thank you Sam
Korey, trevor and jose was extremely helpful from beginning to end. He explained everything in great detail and even the pricing was fair. I left satisfied with my purchases and great service provided. Thankyou Verizon and korey.
I was in the Pelham Manor area when I started having problems with my phone. I found out that there was a new Verizon Wireless store next to Fairway. The new store is very nice and clean on the inside, the staff was also very friendly. I had got helped by Trevor, Misael, Cornelio.
Matthew was wonderful and help me with everything that I need it today.I’m very engaging and knowledgeable on everything that I needed to know.
Sam, Trevor, and raghib were a huge help in setting me up with my new phone and tablet for my daughter. They also helped with changing my phone plan to one that best fits my family and I. Great store And service- would recommend to all!!!!!!
Came in to get a new phone and iPad. Raghib and Trevor helped me out and looked over my account to save me moneyon my plan. Great customer experience would recommend to anyone!
This location is fantastic. The people are extremely patient especially Monica and Korey. They spent hours with us and even stayed an hour past closing time tonight to make sure we were taken care of. I cannot recommend them highly enough.
I stopped in after needing a new sim card for my new phone. Kevin was awesome providing me with help after having some difficulties activating the card. Id give Kevin 10 stars!
Great costumer service, Samuel, Trever, Raghib, and Korey really helped us out and they make a great team for this store. They explained everything well and transferred everything for us and made us feel comfortable.
Was warmly greeted upon entry. Verizon representative introduced self. Was professional, patient answered all my questions regarding my purchase. He was very informative.
RAGHIB was very helpful and sooo courteous to assist me today. I went to Bay Plaza and they were unorganized and not helpful. Called Boston Rd location and Raghib even gave me a remedy for my problem over the phone. Then still even offered to help me if I went into the store. Mind you his remedy worked, by me doing it myself once I walked in the doors.The staff at Bay Plaza need to learn better customer service from the staff here at Boston Post Rd. Ill DEFINITELY be coming back here again to conduct my business!
Trevor was very helpful in explaining phone and plan options, along with available recourse for transactions done at another location. His demonstration of how to use the phone was easy to follow.
Sharalie was the most competent and most knowledgeable Verizon employee .I have ever dealt with. Totaly and clearly explained and answered all my questions as well as offered interesting options for my account.
Inderpreet was very helpful and knowledgeable with the promotions that are available for me. He was able to answer all my questions.
Omw I am so thankful. My father just came home from the hospital. the verizon store sent us a bad phone after .hours of run around I have left the store and found a non corporate store that is kindly helping us. Thank you so much. If my father has an. Emergancy out or anything he can call 911.
Beat customer service EVER, very knowledgeable, patient, provides service with care. Will Always return.
They are very attentive and professional, they even offered to help.whike they were on their lunch breaks. I would definitely recommend this location for anyone looking to make that switch to Verizon. Seriously, do it.
Indy explained everything very clearly and made the sign up process quick and easy - highly recommend!
Trevor B and Destiny F were very helpful with fixing my tablet and helping me get a new charger. As well as updating me to a better and more beneficial plan
Samuel, Raghib, and Korey was a great help with setting up my pixel and was really quick. I would definitely recommend this store to people looking for good customer service and a new phone.
The workers were PHENOMENAL!! so helpful. much better than the verizon on Bartow in coop city. ugh!! Pelham manor will be where I go from now on. they solved my problem when noone else could and within minutes I was back in working order. AWESOME!!. thank you thank you
Sharalie and Trevor. Helped me out with my mother’s phone that got lock . I was able to get her a new phone and she made the process simple. Trevor helped me protect my mothers phone from breaking.
I came to this new verizon store in Pelham manor and Sharalie assisted me with fios and my phone. She was polite and informative. She was very helpful and help me set up my fios app so I can pay online. She was great
Lucy at this location was a saviour as I needed to charge an old phone that died on me. I laughingly told her that I was waiting for my new Galaxy S10 to arrive. Definitely 5 star service.
,visited Verizon store in Pelham,NY _ both Trevor and Haskell were extremely helpful. They both are to be commended today October 5, 2020
I came in to get my information transferred to my new phone. I was helped by Raghib and Trevor and they did an excellent job! Made sure all my information got through and greeted me with smiles.
Had an awesome time with Victor! Came in for bill info and walked out with a brand new Google pixel! Highly recommend you guys to come see him. Very respectful man.
Trevor knows his work and is totally awesome
I came in to pay a bill and everyone was so courteous. Jose, Trevor, Sharalie and corn were so nice and helpful. they recommended I switch my plan and it saved me money, thanks guys!
I really enjoyed the customer service experience I received from the staff. They were patient, informative, and friendly. I would definitely recommend going to this location for all your needs.
Just want to come personally thank Jose for his exceptional knowledge and ability to solve any problems I had and his ability to answer any questions I had. He’s a great asset to your team I can tell he’s an intrical part to your stores success.
Great service received here. We saw Trevor he was great he helped us upgrade to smart phones and took the time to explain everything
SAMUEL WAS A GREAT HELP WITH US AND SAT WITH US THROUGH CUSTOMER SERVICE. He was really respectful and nice and I will definitely come back to this location for help in the future! Sam rocks !
Trevor was very patient and looked at tranaction from a customer benefits perspective. Ended up spending $ 2,300 due to his hard work and patience.
Naziell was knowledgeable, respectful, professional. We had a pleasant experience. I would definitely recommend him!
Victor and Jovy had my fears to rest. I thought I was going to burn up on my MB on my XPhone buying an Audio book , but they assured me it wouldn’t take up space. These are great sales people who know their stuff
To whom it may concern.Lucy P. rep at Verizon at your Pelham location was extremely helpful. She conducted herself professional. Information given to me with regard to my phone and the tablet was excellent and satisfying.
Inderpreet was great. He set me up with my Verizon Fios so quick and saves me money!!!! Thank you thank you thank you!
Excellent service, they were extremely helpful to me in getting a new device and making sure it was up to date.
Al green (not relation to the singer) and corn where extremely helpful and knowledgeable. Any time I need anything from Verizon I am coming to see these guys. Definitely recommend this store.
Cornelia and Jose were great. My note would not work with Verizon because it was locked the T-Mobile and they found a great solution for us, I love the pixel
I came in to ask questions about changing to Verizon and I was able to sit down and talk to Trever Enoc Raghib and Samuel about lowering my bill and they sold me. Great team in this store I will come back for sure.
I would like to let you know Raghib was very helpful. He fixed all my issues. The staff was excellentMy spouse needed a chair and they got him a chair. I thi k I will be coming to this location in the future .
He was excellent in explaining and making me well informed of the product I purchase.
John was tremendously helpful and extremely professional. Now its up to me to work out all the instructions he gave. Fortunately for me, he said that he would be available help me further if needed! Just what I need! Thank you!
Destiny F and Trevor B were very helpful and funny. Had a great time playing my Bills. Bought a great new case too!
The customer service rep very informative,patient although time consumeing stayed focus on task getting and up dateing service..
Had a great experience at Verizon in Pelham Manor. I bought accessories for our IPhone 8. Korey was very professional and provided excellent service.
I love the fact that korey knows his phones and he has great patients really enjoyed working with him. The guy funny and genuine with evey step that was needed for me to walk out with my phone thanks korey 💪🏾💪🏾💪🏾
Came in to ask about my bill and Trevor, Raghib, and Korey answered all my questions! They even recommended me a screen protector. Great customer service!
Korey will be the only person I work with anytime I come to this Verizon...Very helpful, knows his product and he patient with me and my family....Also he write down everything so I understand my bill and he had me laughing with the kids the whole time....great customer service with this guy man I swear.....
I had a great experience at the store came in everyone was so friendly and especially the gentleman that help his name was Jose very nice help me with all my problems if he is not a manager he deserves to be one excellent service going to make me come back to the store all the time
Came to the store to fix phone . SHARALIE fixed my problem and I walk out with free tablet and the best service. The store is nice and clean and they also provide great service.
Came in to port a number from T-Mobile and was helped by Raghib and Trevor. They took care of all my needs and were very patient. Great service!
The service was great cornelio Trevor, shiralee, and Jose worked together to solve the problem on my phone. I would 100 percent recommend coming back they explained everything wonderfully
John was patient, polite and professional. Kept trying to help me even when i gave up! Need more staff like him at Verizon.
Great selection of phones available at this location. They also had the car phone mount i was looking for. Thank you Misael and the team at this store for helping me out.
Sharalie, Exceptionally Professional and Personable to say the least!!! My worries were dispelled with her Amazing ability to ease customers concerns! Thank you Sharalie and Trevor!
Korey and trevor was great and very professional about explaining plans and the billing..I will definitely come back to continue business with either of the two
The guys at this store are GREAT! they were friendly & very knowledgeable of all the details with the phones & the plans. Trevor & Cornelio thx for your help!
I came to the Verizon location @ Pelham Manor NY, Naziell, I’m really happy your helpful attitude makes it clear that you can continue to take on challenges and grow with the company thank you for your help you were very professional and very kind.
The store was clean, the staff was friendly, informative and professional... my needs were attended to very quickly and I was satisfied with the choice of product I made.
Great experience. Trevor and ragiib so helpful. First time iPhone buy. They made it so easy. Feel like I’m a pro already.
Trevor was amazing in helping me find a device to replace my LG he was wonderful I. Getting my info on my new phone go check them out
Great customer service. Trevor and Corn. Took their time to explain the Galaxy watch to me!! This is my new Verizon store!!!
Korey was a big help with my with my mother..he did a great job helping me with my phone problems as well..I will definitely come back to this store
Trevor was amazing really helpful. Share lie and Trevor were both amazing and really helped me choose a wonderful phone
My Experience in Verizon was amazing Enoch was extremely helpful in getting me a new phone I recommended him to everyone in the westchester area great service great store full of professionals
Trevor helped us very good with everything that we needed got me a new phone got everything set up like I needed I give this store a 10 great on everything
Korey and Trevor were patient , professional,and worked diligently to meet our needs. We will definitely return to the store in the near future.
Sharalie was an excellent customer service rep with outstanding technical knowledge and made it easy for me to transfer and learn this new device
Korey and sam was great help.they didnt let me leave the store until I got a case for my note 9 they really care for us as customers.
Korey was such a big help with me.im 75 years old and he was Soo patient with me and explained to me how to use a smart phone in such a simple way..Korey I will be coming to you for anything my family needs thanks again
Corn and Trevor and Jose are the BEST!!!They all ROCK . They helped both me and my son with our new phones !
Enoch was an amazing help in getting my new Xs Max I loved his service I recommend him to anyone in nyc and west Chester lovely experience!
Sam and Monica were very helpful in helping me transfer all my data over. Very great and honest people i will definetly come back here to upgrade my phohe.
Sorted out my old phones, send me the phone number to return your phones. So I wouldn’t get charged.
Destiny was great she knows what she is doing because I don’t. Thank you so much for all your help. I will definitely be referring this Verizon Wireless store to my friends.
Best customer service! Came for some headphones and Victor, Raghib, and Trevor took care of me; would recommend to anyone.
Jovy was great with helping me with paying my bill. He explained everything about my bill. Store is looking very good.
Samuel, Raghib, and korey helped me get a new new line and provided my mom with help on how to save money on our bill. Great store!
I went to the Verizon store to charge my phone and Raghib and Enoch was very nice and polite. I would definitely recommend this store if youre purchasing a phone or for any phone related issue
I was having trouble with my Samsung galaxy s8, I came in for phone questioning and Victor helped me out I had my phone set up easily, great service :) happy with the service !
I came in with some questions about my phone and was helped by a charming associate, Raghib. Thank you for your great service. Will definitely come back
Was looking for a car charger. Can into the Verizon store and had great service coming from Mr. Korey. Great store location. I always stick with Verizon.
He was very friendly and he went and got what I needed and I was out of there within 15 minutes
Enoch was an amazing help in getting me new IPhone 8 Plus Amazing Experience With This Gentleman I would recommend his services to anyone !
Came to Pelham because my phone was acting hinky. Raghib and Korey were patient, courteous and very helpful. Would totally return here if need be.
Came in store saw trevor he helped me with me so technical problem he was quick and great stop in and see them their customer service was above great
Korey was such a great vibe....he helped a old cat like me feel young and hip...his vibes is all the way up please check my boy out I know the vibes
Korey was such a big help with me and my husband....Pay great attention to detail and helping me find a phone I was looking for and kept me laughing the whole way.....I know the vibes
A good place to hang out and cool off when hot outdoors. They help me with any tech questions ive had with my phone. I normally see Trevor.
Korey Riley was such a big help on getting the phone I need and I will recommend him to help you with your phone wants and needs really good at paying attention to details and funny as hell thanks Korey
Worst phone store in New York. Trevor is very rude and unprofessional. The lady there ignores customers request. Couldn’t get a simple prepaid plan done . Overpriced on Fees Ontop of FeesStay Away From this Store if you want money in your pocket. Go elsewhere please for God’s sake!
Total reviews rating 4.8
199 Reviews for Verizon Authorized Retailer - Your Wireless 2023:
Review №1
2022-07-23Bought a car charger and cord, because the employee told me I needed both. Opened the car charger & the cord was included. I went to return the unopened extra cord & I was told they don’t take returns. When I pushed they said the “pride themselves on not having a lot of returns”. I pushed some more and was told by the manager that he would ask the regional manager if he could accept the return, to come back a few days later. I went home and noticed on the receipt it says “ we will gladly except returns or make exchanges on all accessories purchased from any of your wireless location within seven days of purchase…” I called the store and was again told they had to check with the district manager. I eventually returned and they refunded my money. I started to get the impression it’s not looked favorably on the store if there are a lot of returns. Either way I would avoid this location. They told me I needed to buy something I didn’t need and then played games when I tried to return it, New unopened in the box
Review №2
2022-08-07He was accurate with information and extremely helpful. I was also able to witnesses him training another employee, truly an amazing job, you guys have a great one
Review №3
2022-06-21Matthew was pleasant, knowledgeable & attentive as usual. He is also somewhat of a perfectionist. He takes great pride in what he does. Kudos to you young man.
Review №4
2022-08-13The Verizon representatives were friendly, courteous and very professional in activating my new phone and applying a screen protector . It was very much appreciated.
Review №5
2022-02-27Customer service and knowledge of their products were awesome! I switched carriers to Verizon, bought a new upgraded phone & purchased a mobile hotspot all from the Pelham Manor store. My guy Trevor made my experience very easy & pleasant (you need to clone him and place him in every verizon store). I definitely encourage anyone in the area who wants impeccable service to visit this location. You will be glad you did!
Review №6
2022-05-17Victor was amazing 👏! He is patient,positive and professional. His customer service made the process smooth. Verizon needs more reps like Victor.
Review №7
2022-03-21I had an excellent experience at the Pelham Manor Verizon store. Both Matthew and Victor were very knowledgeable about the phone I purchased and had good suggestions. Most importantly they were patient and attentive to my concerns. Great customer service. 👍👏
Review №8
2022-03-19I came through with my mother just to end our service with our previous service provider, and the service representative who assisted us, Victor, was beyond helpful! I would recommend this location to anyone who wants the best essential service.
Review №9
2022-04-23Victor was very helpful assisting me with selecting the perfect iPhone accessories I was looking for. Highly recommend!
Review №10
2022-07-23The team at the Verizon store in Pelham Manor is just amazing! Why would you ever go to that dump over in Bay Plaza where they treat you like trash?