Verizon Authorized Retailer - Your Wireless in Bayside
Site: https://www.yourwirelessinc.com/...
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–6PM
- Sunday:11AM–5PM
Verizon Authorized Retailer - Your Wireless in other cities:
GREAT customer service! The workers are always so helpful whenever I visit and are so willing & patient to answer any questions I have. They were able to fix my phone within minutes! There are available parking spaces in the back & this location is very convenient. Highly recommend!
This is the best verizon store! Not only are they super experienced in advising which phones fit your specific needs best, they also give you a free case so that you dont break the phone on your way home (its happened to me before)They will also help you fix your trade in credit if it doesnt show up on your bill so its so so great!
I came into the store definitely not expecting this kind of service I just want to let you guys know this is the one of the best ever customer service I’m a trainer myself I would definitely use this location going forward you guys are very lucky to have this kind of employees there very asset to your company
I had a great experience here today. Went in because my grandmother needed a new phone. The man who greeted and helped us, Andy, walked us through new phone and data plan options. He was so patient and nice; really made everything super easy. And the store is clean & quiet. Overall a seamless trip to the Verizon store. Will be back next week for a new phone cover when the one we want comes in!
Oh my God! This place saved me from having to buy another phone. My new phone was in my backpack and my water bottle opened and soaked my phone completely. I put the phone in rice and it began to work after 2 days. The problem was the charge port was damaged and would not accept a charge. I live in South Jamaica and was told by other locations that it couldnt be fixed. I happened to stop in there and one of the gentlemen fixed my phone! I was delighted! They are very nice there and they are definitely practicing safe, social distancing and making the place as sterile as possible. If you need a new phone and great customer service that location is the place to go!
Andy was awesome in helping us merge our accounts. He also helped us tremendously when we were trying to figure out what new device to purchase - he offered a thorough explanation of each of the models we were considering. He also efficiently transferred over all pictures, contacts, etc so using the new phone was hassle free from the beginning. Thank you!!!
Was in desperate need of a new phone for work since the screen cracked its been going crazy. I typically hate visiting Verizon locations becuase you feel rushed but most of all somehow scammed out on the phone or your plan. But I had to visit and looked for a location I had not been to before. For a Monday I had awsome luck finding this location. ANDY IS YOUR MAN!! He was patient, knowledgeable and just a quick operator with verizon customer bureaucracy. He even showed me how to get a better plan without lowering the quality of my service. He is keen on customer service and making you feel like hes got your back. Best experience at Verizon, thats 15years!
The best customer service ever from any branch. Andy was able to fix my phone, which probably took him hours, with his skills and patience, (nothing was promised but he got it back to exactly the same as it was before!!!) and went out of his way to get it back to me as fast as he could. Really appreciate it and will definitely refer to anyone whos looking to get a new phone.
Great experience, excellent/speedy service. I highly recommend this location. I came here two times in the process of buying an iPhone 11 pro. Simon helped me both times, answered all questions, and gave me good advice on which phone is best for me. I would definitely come to this location again!
Andy was great! Thoroughly explained iPhone options for my mom and took the time to explain new features on my new Samsung. The transaction was pleasant and smooth from start to end. I care more about expertise and customer service than prices or anything else, and this location did both AND we got a free charger. Thank you!
I recently went here to purchase 2 phones and transfer my line from T-Mobile. We received excellent service, they were efficient, patient, answered all questions and went the extra mile to transfer all our data/photos. We received free glass screen protectors for all our phones and a nice discount on a wireless charger! Overall, we were very pleased with our experience and would recommend it highly to anyone looking to change carriers or purchase new devices.
This place and Andy deserve every single five star review including mine. I have been a loyal Verizon and Iphone user for ages. This is the first time I can say I was totally blown away by ease of purchase and outstanding customer service! Andy was so friendly and easygoing. They go above and beyond for the customer! I went in close to closing time and was thrilled to walked out less than 15 minutes later with phone activated in hand and some cool accessories as well! I will most definitely be coming back for any and all future wireless services and purchases!
This store has never failed to provide me with excellent customer service, quality assistance, and professional support. The staff is friendly, patient, and proficient, always offering the best advice, recommendations, and market knowledge, and they always have a consistent growing number of customer referrals. I can always trust this staff to give me the best recommendations on phone selections, conduct proper deals on data/messaging plans, and help me handle any conflicting billing/account issues. Even after many years, I am a regular satisfied customer, and I look forward to continue making all my phone-related business transactions with them in the future.
Blown away by the amazing customer service. Everyone I’ve had the pleasure of working with has been extremely helpful and knowledgeable. I’ve worked the most with Andy and he always goes above and beyond to make sure that everything I need is set up. He can answer any and all questions and truly has the customers best interest in mind.
You step in with a welcome and a person to attend you right away. The store may seem small but they have so much to offer including their good service.I came with my dad the other day and they offered us free cases and unconditional service that I was happy about going there the second I stepped in.The people here know their phones and helped us transfer all our data from the old phone to the new. I cant wait to buy my next phone here!
This is the best Ive ever seen from Verizon, full stop. Andy is not only deeply knowledgeable on the devices and surrounding bureaucracy, but he cares enough to enforce the account security measures put in place by Verizon. My visit was efficient, educational and fun. I dont think I could go to another store even if it was in a more convenient location.
I came in today to fix my broken phone and ended up upgrading to an iPhone XR. I was very pleased with how quickly and efficiently everything was done. Andy answered all my questions and helped me understand each component of the new phone I was getting. This place never fails to help out!
AMAZING customer service. Ive personally worked with Andy but my parents are also customers and all the people that work here are super helpful and patient. Im talking hours on the phone with Verizon customer service patient. They are advocates on making sure that you get all the promotions and deals that youre eligible for and they will follow through. Verizon is Verizon is Verizon, but if you want full service, youll want to come here.
Great customer service!! This place has the friendliest staff who are eager to help. I came here to upgrade my phone and the guy who helped me was very helpful. Walked in four times because I had some confusions regarding the new phone and they were eager to help all the times i went in. I highly recommend this place!!
Bought my Samsung S9 here about a week ago. My mother and I came here after receiving great customer service over the phone by a lady staff member (the one from around the Busan area). She told us to stop by, stating that theyd be able to help us immediately. And surely they did. We ended up receiving help from Andy and he was extremely helpful in explaining to us the circumstances of our situation (with easy-to-understand charts and all). He not only resolved the main problem, he also improved another after taking a look at our family plan. And now my family is enjoying our Verizon service and our new phones with much pleasure. The reviews posted speak for themselves! Awesome place.. will come again!
Excellent services. Great customer service.I always go to this place whenever I have an issue with the phone or questions I have.I bought 2 iPhones last month and the owner explained to us very well and helped us a lot.Love the phone, and everything works great ~Thank you.
The staff are friendly, patient and thorough in their service! I have been to this location a handful of times for service needs and new phones. Every time, it is a pleasant experience. The staff often go the extra mile to ensure that customers receive high quality service. Strongly recommended!
Great store. Came in with my wife to upgrade our phones and bring her over from AT&T. Sales reps were really helpful and gave good discounts on accessories. They helped me find an older plan that would save us more money on our monthly bill than I originally anticipated. Highly recommend!
This is the best VZ store Ive ever been to. Andy helped us from start to finish. He was so knowledgeable and personable. He took the time to explain everything. He transferred all our data onto our new phones, showed us how to use our new phones, helped us choose the best phone plans, and even included extra service and accessories. He is very patient and kind. I hope VZ can catch onto his best business practices. He has set the bar for cell phone service really high up there. I am truly amazed and grateful.
I have been there to change previous phone and buy new iPhone 6 plus. Here is the best store I have been ever! they are very friendly and awesome. It is located the end of the Korean bakery onto between Northern blvd and Springfield blvd. he is named Colin that explains specific their plans and phones enough. I recommend you guys. This is like 10 out of 10 stars!!
Just bought an iphone X from this store. Andy was super helpful. Gave me options on potential plans, helped me with the recycle process, info on the phone. hooked me up with a temp case and discount on temper glass. also a car charger! SUPERB customer service. Any verizon customers that lives nearby should make this their designated go to store. 40 thumbs up. Thanks!
Ill just get this out of the way now, these guys are awesome. Ive owned a cell phone for 10 years now and I have never had a better or easier experience dealing with my cell phone than I have this time. What sets them apart is there great customer service. They have a wide selection of cell phones and accessories, but the way they treated me as a customer is really what stood out.I came into the store with my mom as we were both looking for new cell phones. We were helped by Eugene, the store owner. He was great, went out of his way to make us feel like the most important customers in the store. My mom was looking to finally upgrade from a flip phone to a smartphone. Rather than just try to sell us the most expensive phone, Eugene went through every option for my Mom so that she knew exactly what she was signing up for and that ultimately, her decision was one that she was comfortable with. He was really looking out for her best interest. As for me, I was finally making the switch from an iPhone to an Android, which to some people is a very big deal. I was given a full breakdown of the pluses and minuses of all the top Android phones on the market so that I knew which one was best for me. We are both very happy with our phones!The great customer service didnt stop there. Every employee in this store gave us the same excellent service as Eugene did. A standard has clearly been set and we are very grateful for it. Going from a flip phone to a smartphone or an iPhone to an Android is a big move and these guys did a great job making it go as smoothly as possible. They are extremely generous as well. For my Mom, they gave her a free car charger as a way of congratulating her on her first smartphone. For me, they managed to carry over my unlimited data plan no questions asked, something that is a very big deal to me. On top of that, they threw in a cell phone holder for my car because they didnt have the color cell phone that I wanted.What I really appreciated about them is how much they helped me out when an issue came up with my cell phone. Just a week after I got my new phone, I lost it. Wont go into the details. I went back to the store and Eugene and everyone else was very helpful in getting past it. They laid out exactly what I needed to do in order to get up and running again as fast as possible. Once I got the replacement phone, they were even nice enough to provide me with a free case for it.Overall, this store gave me an excellent experience when I, along with my Mom, was buying a new cell phone and also when I needed to get a replacement phone. Headed by Eugene and the rest of the employees, I highly recommend this spot for everyone!
Went in to port 2 lines from another carrier and was done in less time than I had expected. These guys know what they are doing and they do it fast, even on a busy afternoon. They also dont try to upsell useless accessories like some other wireless places do. So you are less likely to walk out with another Bluetooth speaker that you rarely use. Fantastic just-get-it-done philosophy.
What a great experience! Fast service; staff could not be friendlier; honest in assessing the plan I already had and telling me its to my benefit to stay with it; they handled some issues that they could have charged for but didnt; great pricing on accessories; so very helpful without being pushy.This store is easy to miss if you are not looking for it. And dont make the mistake of parking in the Dunkin donuts parking lot because you can get towed. They have their own parking lot behind their building. The entrance is on Springfield Blvd.Im recommending this to everyone I know! Made my day!
I went to WPI on Northern Blvd today for the first time and was helped by Andy. I will never go any where else for my cell phone needs. Andy made the whole process seamless, painless, and easy. If I could I would give this business 10 stars. Dont waste your time going any place else!!
Best verizon experience Ive had. Previously at other verizon stores, I left feeling confused, but the employees at this store are very professional and know their stuff. I went in during their promotion where they gave me a free screen protector and a free case of my choosing. Could not believe it! May not be the largest verizon store around, but these employees will take care of whatever verizon needs you come in with.
I have been coming here for years, and the store just keeps getting better and better. Clean, fast, friendly, and best deals around. They always give me deals on accessories while other stores charge me full price. If you go anywhere else, you are just wasting your time or paying more.
Total reviews rating 5
199 Reviews for Verizon Authorized Retailer - Your Wireless 2023:
Review №1
2022-06-06I hope I’m posting for the right place on 219th and Northern boulevard. When I walked in I was pretty bummed about my phone not working and didn’t expect to leave happy. I was so wrong! Everyone was so helpful and kind right from the beginning. Kevin helped me and knew what he was talking about. He is very experienced and helpful and he even gave me a free screen protector and case. I was so grateful for the help and generosity!!! I highly recommend the place! I will never go anywhere else!
Review №2
2022-06-24I went in to upgrade my phone last week. I had a great experience at this location due to Andy’s help. He provided excellent customer service, fully setting up my new phone quickly and without problems. 10/10 would recommend this location!
Review №3
2022-02-02Been coming here for a few years now and Andy has always been very, very helpful and knowledgable! Also, my parents came here to upgrade their phones and he was able to explain everything to them thoroughly and the process was super smooth. Bottom line, the best service and would highly recommend!
Review №4
2021-07-26The inside is well organized. The staff is extremely knowledgeable and quick to answer any questions that you may have. Trading in my older iPhone XR for an iPhone 12 mini was easy thanks to the staff that moved quickly from one task to another. I highly recommend anyone who needs to go to Verizon for any reason to come here.
Review №5
2022-03-23I’ll start by saying that I’ve tried to find multiple Verizon stores before going into this one. None of the others were responsive over the phone but this location answered after the first ring. Andy assisted me in getting a new phone since my old one was lost and I couldn’t have been happier. Him and his partner were extremely friendly, patient, and understanding; as it took me some time to gain access to my account. THANK YOU. I’ll be going here for all of my future mobile needs. Highly recommend them.
Review №6
2022-03-18Andy has come highly recommended by friends and family. He was very upfront with providing all of options and maximized in our plans and phone purchases in such a way, that it made me regret no coming sooner. He went above and beyond to stay on top of Verizon when the carrier admitted problems on their end and kept us apprised beyond his work hours. Great experience despite the hiccup from Verizon carrier.
Review №7
2022-04-14Excellent customer service. Andy was super helpful. He did everything quickly while I waited. Painless experience. Highly recommend this location.
Review №8
2022-06-25Excellent service! Andy was great making the account transition smooth. Would definitely recommend him to anyone needing help.
Review №9
2022-01-21Had the best experience getting new iPhones here with Andy! He answered our many questions with patience, handled the trade-in and data transfer process quickly and even stepped out to help with a Bluetooth issue in our car. Exceptional service, highly recommend.
Review №10
2022-01-07The best phone experience ive ever had. Super fast and easy to get my new phone set up and all my data transferred over. Amazing customer service. The only Verizon store i will ever use from now on