Kerbside pickup
Yes
Verizon Authorized Retailer - Your Wireless in Riverhead
Categories
Location on the map
Riverhead, Suffolk County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 631-905-9514
Site: https://www.yourwirelessinc.com/...
Site: https://www.yourwirelessinc.com/...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–6PM
Verizon Authorized Retailer - Your Wireless in other cities:
Comments (199)
Christopher at the Verizon store in Riverhead was OUTSTANDING. He helped me with what I needed AND saved me $40 a month!!!!
Buying and adding a 5th phone to my account was easy with Fahads help. He was great!
Great service and friendly staff. Go see German he will help you get setup.
I have been to this location before and have always been met with rude and short patience employees, so I walked in thinking it would be the same this time around. I was greeted by a smile and a warm hello from a woman named Mona, she answered all my questions and guided me through everything from picking out my new phone to switching everything over. I have never felt more comfortable, I will be making this my new location and telling all my friends and family to only deal with her, she is what a sales person should be!!!!!!
Kevin the Verizon representative was very efficient and professional is getting our new cell phones up and running and providing us with the necessary extras we needed. I highly recommend him and this site for anyone needing to do business with Verizon.
German was absolutely wonderful today helping me upgrade to a new iPhone. He was extremely professional and friendly. Being in sales for so long, it was a pleasant surprise to be greeted the second I walked in the door. He provided a realistic expectation for when he would be able to help me, as he was finishing up with a few other customers. I could tell he sincerely appreciated my patience and was doing whatever he could to make sure everyone was assisted. I enjoyed our genuine conversations and will certainly be back to see him for my next upgrade!! Thank you!!
Chris was very knowledgeable and helpful. Made our transition to new phones easy.
German helped me out tremendouslyand he is very nice.
Kevin at the Verizon Riverhead location was extremely pleasant, professional and attentive. He explained everything perfectly and was extremely kind and patient. I will definitely use this store as my go to Verizon location. Thank you for all of your help Kevin!!Sincerely,Kim K
Thank you again Kevin Downs who started this upgrade 2 days ago, but also your coworker who finished the deal today: 7/21/22.
Kevin was helpful, knowledgeable, patient, and addressed all my questions. Thanks space man! LolSharon M.
Came in fed up and ready to cancel my service, the rep Mona showed concern and listened to my issues. she made me feel comfortable and got me to where I needed my service to be and even got me and my husband 2 new phones. I will be definitely telling all my friends to come here and deal with her.
Chris is amazing at what he does and was super honest nice supportive and helpful with making the switch finally to Verizon well worth it couldn’t have asked for better experience!
Working with German was a wonderful experience. We had a pretty complex order that was both time consuming and stressful. He worked patiently with my husband and I. He explained in depth about our new plans and the taxes and fees. He even gave us quick tutorials on how to use our new phones. It was a long process but we are very grateful for Germans knowledge and professionalism throughout the process. Thank you!
He really help me out. i didnt think I was going to qualify and he proceed to make sure I was happy thanks again
German was helpful, informative, and a pleasure to work with each and every time we’ve purchased phones from him. Highly recommend!!
German was absolutely amazing. Along with my iPhone 13 ,I did buy an Apple Watch as well and he was patient, he was accommodating and a very good explainer too. German is definitely a five star plus employee.
Chris was awesome from start to finish ordering and setting up my new galaxy s22 ultra. Totally recommending
Great experience setting up phones. Thank you Kevin and German.
Great personality very professional just because of his attention to detail I will go back to the store.Thank you German 👍🏽
Christopher was great! I traded in my phone, he transferred everything and made it so easy. I would highly recommend this Verizon store and the helpful, knowledgeable staff. Great experience!
Kevin was super helpful. Professional. Kind. Knowledgeable. Took his time to explain things. Would recommend for sure.
Wish I could give 0 stars. Bought 3 phones (1 new line, 2 upgrades) when we picked up phones, we were asked if we wanted contacts & photos transferred to new phones. We were then charged $80 for pro service ($40 per phone). Salesman never disclosed fee before service. Guy literally opened an app and pressed 3 buttons then helped other customers while we sat there for 45 minutes while contacts and photos transferred. Verizon verified that their stores do NOT charge for this.......On top of that, charged us $.20 for 2 shopping bags that we never got (PS. NY mandates $.05 per bag, not $.10) Store is an absolute rip off
She is very friendly and knowledgeable. Very happy with my experience.
Brandon was extremely helpful and resourceful. Hes incredibly knowledgeable and I will definitely return to this store if I have any issues!
Christopher in Riverhead store was very knowledgeable and helpful! Great service!
Kevin was more than wonderful. Helpful, personable and a pleasure! I have been in Verizon multiple times for my parents getting new phones and now tonight for my own phone. And each time he was more than helpful! He conversed with us laughed and just made the experience enjoyable! I definitely will be going to kevin each time I go in :)
Went to the store early today and purchased a new phone. Kevin was incredibly professional and informative (having to also manage all the customers coming in and redirecting them to their cars to wait to keep the numbers inside to a minimum).He transferred all my data and recommended some great accessories. When I came back to pick up my phone- he apologized for the delay but worked quickly between customers to speed things up. He also stayed past closing to replace my husband’s screen protector last minute! Great service. Thanks Kevin!!!
Very informative. Explained everything. Had a lot of patience. Left happy
My experience at Verizon in Riverhead was excellent. German was extremely helpful and went above and beyond to make sure my questions were answered and helped me with all aspects of my phone issues and setup, he made sure everything went well. I Highly recommend going there!
German was awesome! So transparent and helpful.
Great location... wanted to upgrade to cells to the new 13 pro and upgrade a 3rd cell to an iphone.Kevin pre ordered everything. Explained everything as he went through it...Happened to go the Verizon store in patchogue off of waverly and was told to do it online, they were too busy to help me...
Christopher was great and made sure everything went smoothly.
Amazing experience from sale people, great conversation. More than knowledgeable they are welcoming. German helped me from step A through Z and explained everything I seemed concerned about. If I had more than 2 thumbs I would put all of them up... 10 stars out of 5.
Ive had several opportunities to purchase devices from this Verizon location and on multiple occasions Ive been assisted by German. He is knowledgeable, affable, and just all around delightful to interact with during business transactions. I would make an appointment specifically with him in the future just for my mobile phone and device needs. He is heads and tails above the crowd in this arena. To be fair, all the staff with whom Ive interacted at this location have been wonderful. Visit them and see for yourself.
German was awesome!! My family came in to purchase some new phones and he helped us through the entire thing and was very knowledgeable and kind. We wanted to get our iPhone’s ASAP since we needed them soon and he was able to get it delivered by the next day from a different Verizon store. He helped us step by step and was very attentive and funny! While the phone’s were taking a while he definitely made the long time we were there manageable and fun. He helped us find different products we needed and kept giving us the best deals with products the store had. If I need my phone fixed at all, I’ll definitely make sure it’s whole German is there.
Chris was excellent with customer service and got me a great deal on my new phone! So pleased!!! 😁
This was the second time getting a new phone from this location. We went back looking for Chris because of the experience the first time and once again we werent disappointed. Hes knowledgeable and helpful and makes sure you are getting the phone that best suits your needs. I wouldnt hesitate going here for anything I need.
German is the best customer service representative. Always helpful, pleasant, informative and efficient
Walked in at 6:15, ( broke my phone the night before) with no appointment, I walked out at 6:55 with a brand new iPhone 11 Pro Max! I’m a very happy customer and I’m pleased with my new phone as well as the device by Kenneth ( thank you! ). Store was busy at max capacity and they still managed to address every customer. Great customer service and friendly people.
Kevin provided great customer service! My phone died while I was out running errands with my 2 year old! My phone was not charging at all! None of the car chargers were working. I randomly stopped at Verizon (even though I’m with T-Mobile) Kevin took his time to diagnose the problem I had with my phone and gave me a discount on the wireless charger I needed! Go Kev!!!!!! And Thanks Again!!!
German is great! He made our purchase a great experience.
The guys at the North Port Verizon store were amazing. We were in the middle of a hurricane we lost power but they never lost their cool. The person who help me Michael was above and beyond amazing and despite a million things going wrong II was very impressed with the whole operation . This kid really knows his stuff and was friendly and extremely efficient
Staff was very nice and helpful. The store is very clean and well stocked. Kevin McCarren
Destiny could not have been more helpful. I needed extra help because this was my first IPhone and she went the extra mile to make me feel comfortable. You don’t get customer service like that anymore.
Great service, efficient communication and a really easy way to get a new phone with lots of help and support to get the right deal. Christopher was very helpful and answered all my questions concerning my :-) thank you 😊
Chris went above and beyond. Not only did he quickly repair my sons phone, he efficiently assisted other customers at the same time. Hands down a major asset to your organization.
German was awesome last night when we went in to switch over to Verizon. He stayed almost an hour after they had closed in order to get us all set up. We switch over four lines and added a fifth. He explained all the billing and packages very well. I will definitely going back there again when it’s time to upgrade or with any questions I have. I even enjoyed the friendly banter he and the other worker Chris that was there had together.
Went in to get a new iPhone and Christopher was a very big help! So polite and a great conversationalist too! He got me in and out in no time! Answered all my questions and even told me to give him a call if I had any further questions!
He was the only guy there for most of the time and was quick to help every customer, including us! He was very informative and gave us a lot of options!
This location provides superior service... even on a busy Saturday, where there as a wait... each person was greeted and told where to wait along with the wait time... I was just buying a screen protector, my representative multitasked to get me out of the store sooner. I wish more retail locations provided this same quality service. Highly recommend them
Such a nice guy, took great care of me
Easy transaction. Mona knows her stuff. Would go back again for my next phone in a few years.
It took some time to get my service because I tried to sign up on line and had to end my pc session and could not complete my new phone service transaction which screwed my account up. So I went to the Verizon Store and Kevin was so patient with getting me set up! He laid everything out for me. I got all the promotions available and I just love my top of the line IPhone! I will be bringing my sister in for a new phone and service hopefully Kevin will be available! These young people really know their stuff! Thanks Kevin will be looking forward for your help again!
Chris is the most patient man I have ever met in any form of retail. Not only did he explain my new phones features, he made sure all my stuff was transferred before I left. I recommend him and this Verizon HIGHLY. Bless that sweet man.
Kenny did a great job setting up my new S20+, getting all the basic settings set up and recommending me good cases and screen covers. Very friendly guy and a great employee! If ever need another phone I will be coming back here!
Chris was very patient and helpful with all of my family’s questions and inquiries. We knew going to Verizon from at&t probably wouldn’t save any money but at least the product you pay for works and that is absolutely true now that we no longer have issues calling each other and friends on a daily bases. Thanks again for your help Christopher W.
This Verizon store is definitely the best on Long Island. The staff is very friendly and caring. The store itself is great too. Its very clean and its a large tore with a lot of inventory. They will make sure that youre happy and have everything that you need. If what you need isnt in shock, they will make sure you get it shipped to your door within a day or two. I would definitely recommend this location to anyone i know.
Christopher is the best! Hes helped me more than once. Very nice and very professional! And has even stayed late to help me.
We were so impressed with Chris Walpole at the Verizon store. He was excellent in explaining all the options and had a great personality. We ended up getting more than just the new iPhone and we are very satisfied and appreciative for all the time he spent with us!
German was very helpful. I walked in there angry and left with a new phone and a smile on my face. He did what he could to get me into a new galaxy s9+ with minimal money out of pocket. Overall very happy with my experience there. Ill definitely be going back for whatever I need!
German was so helpful and very patient! He took the time to make sure that I understood all aspects of my phone. He was the best!
Went in to upgrade my phone. Kevin did a wonderful job making my experience easy and informative on the best deals and options for my new phone and plan. Kevin is a great employee and very knowledgeable. Definitely recommend him as an employee to help you with any of your questions and/or needs.
Such an awesome and easy experience. I had postponed going into the store because I wanted to avoid the customer long line, but Kevin was as diligent and professional as possible. I changed devices and transferred my info in less than 30 minutes.
German was soooo helpful!! He was a very nice person and guided us through the whole process in a very professional way. He was always giving us options for the best products at the best price. I highly recommend to go to his store.👍🏼Thank you German!
Ken and his colleagues are awesome. My friends recommended this one over a closer store. Ken was friendly, knowledgeable and helpful. I am very happy, and know if I need anything else, they are nearby. Thank you!
My parents and I were helped by Brandon. He was extremely helpful, patient, and funny. He made our Verizon experience go really smoothly and without any problems. Would totally recommend anyone going to this store to ask for him to assist you. Best Verizon experience Ive ever had.
I came to the store needing some help finding the right products including a screen protector since I shattered mine and a few other things. I had Tabitha and Arslan help with the transaction, they were extremely helpful with a lot of insight on the best products for me to purchase at that time. Both very friendly and confident in what they do. The store is also very clean and organized, what a huge space with a lot of desks so you dont feel like youre sitting on top of other people. I appreciate all the help and I will definitely be coming back when I need more help. Thank you!!
The new store is beautiful. The work stations are set far enough apart that you have privacy and you feel total attention from the sales personal. Nick, the manager was extremely knowledgeable about all the products and plans. He was also very helpful and friendly. I would highly recommend the store and Nick certainly fits his role as manager.
German was very helpful and attentive even though the store was crowded. He acknowledges everyone when they come in and he makes sure that everyone is taken care off in a timely fashion. He also helped to resolve my issue.
Very happy with my experience at this location. I was assisted by German and he went above and beyond to ensure the best possible experience while upgrading my phone. Highly recommend!
German went above and beyond to find deals on our new phones and the accessories too. He sold us the liquid protection and I love that he swears by it himself !! Great guy to have on your team! The others helped out as well !
Excellent service and was helped with all my questions.
Hi. OMG. German is awesome. He helped us chiise everything we needed. Expained everything about the merchandise that we were kooking for. He is very knowledgeable of you products. Also showed us some new merchandise and prices. German is an asset to your company. Reward him. Then promote him.
Recently went in for An upgrade and left with a free tablet! Nick the manager was very helpful and knowledgeable. Would refer family and friends to this guy anytime! THIS NEW STORE IS THE BEST LOCATION, BIG SPACE AND VERY CLEAnice. Everyone there is very nice and helped throughout the process. Will be coming back for an upgrade next year for my early upgrade.
Went in to get my upgrade today and German helped my family and I and he was great! He was very helpful and gave us the best tips and advice. Highly recommend seeing him if you go in!
Kevin helped me find the right trade in and was very good in solving my password difficulties, as a former teacher I’m giving him an A+
Christopher was awesome, he was extremely nice , he didnt rush me through everything .You need more employees like him
Christopher went above and beyond to help me and my husband. He stayed late to make sure my new iPhone 11 and iPad were were set up and ready to use. He was polite, patient and knowledgeable. I’m 64 and terrible with technical gadgets, lol! I don’t know what I would have done without him!
Tabitha was wonderful. The store was extremely clean. Tabitha went out of her way to help my mother with all of her questions about upgrading our plan, adding a line and setting up everything. She took time to fully explain the bill and help mom save money.
German helped me today. He was very helpful and was assisting me as well as another customer simultaneously but I did not feel as though that was the case. I felt as though I was the only one in the store and it was his goal to get me the phone I wanted. He got me in and out.
After a really bad experience with an in-store pickup order at the wading river location, I came to Riverhead (a location closer to my house) in order to try to have it fixed.While I was extremely frustrated with how many issues I was having just opening a new line, German was extremely helpful and was truly the only reason I didnt just cancel the order and go to another carrier.German ended up resolving all of the issues caused at the other verizon store, and even helped us with a few other deals, including purchasing an iPad that we were interested in for a great price. He was extremely nice and understanding of our frustration, and made sure that all loose ends were tied when resolving the phone and billing issues.I can definitely say that I wont be going to any other location than this one, and I am going to recommend German to any of my friends that are interested in a phone.
German was my salesman at Verizon when i came in to upgrade my phone. He was the same salesman that set my account up when i came from sprint. He is super sweet and still very informative. Highly recommend!
My experience at this store today was exceptional. Daniela was extremely helpful, knowledgeable and the service was prompt. She explained and even wrote out the service changes from the old bill to the new one and set up each device for us. All while answering questions from other customers and staff. I was very pleased with my service and will definitely be returning to this store in the future. Verizon got it right with Daniela!!
Chris is very knowledgeable about products and Verizon services. He is professional and very helpful.
Chris was patient and thorough in explaining the phone options. He recommended 2 that would best suit my needs and life style.
The staff was very pleasant they made sure as a new Verizon customer I got the best deals possible for the most affordable prices and that I got the desired accessories as well. I will 9 out of 10 times surely send someone to switch over to Verizon at the Riverhead location. Thanks Guys!!😁👍🏾👍🏾
Brandon is so knowledgeable and personable and well versed in all the phones and tablets we had questions about. He helped us to save a lot of money on our plan. I highly recommend Brandon as a top sales representative.
I walked in and was greeted right away by Chris. He had an upbeat and personable personality. He made our experience bearable. With backing up and setti up my brand new iPhone. Definitely recommend coming in for your wireless needs.
Ok, just need to say this is the BEST experience I have ever had in a Verizon store! I was helped by Chris who is pleasant, patient and knows more than anyone I have encountered. We got a New phone, all my stuff was transferred and he also made sure to help me sign back into my email, Facebook and other apps I use everyday. He also went line by line with what my new bill would look like so there was no surprises waiting for me. I recommend this store and especially seek out Chris who has quite the following in this store. He had 3 more customers ask just for him and they waited for him. They didnt mind getting shared help while we waited for our stuff to get transferred. AGAIN GO SEE CHRIS! His assistance is worth EVERY dollar.P.S. Give this man a RAISE!
Excellent customer service! German helped me set up my phone. He was very attentive and knowledgeable. I would definitely recommend them to anyone looking for a new phone.
Kenneth was amazing. He laughed at all my jokes and helped me with not dropping my phone. Also they have great mozzarella sticks.
The Staff at the Riverhead Verizon store was very helpful. I had a complicated cut over to my new phone and they did a great job!
Kevin answered all of our questions and made the process of getting a new phone quick and painless😊. The store is very clean and there is hand sanitizer readily available. Additionally, they only allow one customer per rep in the store at a time. Would highly suggest this store.
Was greeted quickly. Chris listened to what my needs and expectations were. He offered several options and I am pleased with the outcome.Had a pleasant experience .
I went to Verizon Wireless in Riverhead to get a new phone case, the gentleman that helped me was great. They had a great COVID social distancing plan (ppl had to wait outside until one of the employees could help them (he came and got me when it was my turn) He was very helpful and my transaction took less than 15 minutes and he explained everything to me clearly and concisely. Great store
Samuel was excellent to work with! He helped me to purchase my new phone and helped me set it all up. He was able to recover all my data. For the first time ever I walked out happy. Thank you Samuel.
Chris is the best. He is funny and extremely helpful.
German at Verizon was amazing! Worked on saving us money on the monthly bill as well as an awesome upgrade on our sons phone. Couldnt ask for better customer service.
Awesome service. My phone broke on a Saturday evening and I had to be back on the road by Sunday and needed a phone immediately so that I may run my business. German did everything needed to make sure that happened, including driving to another location to pick up the phone I requested since his store location did not have it in stock. Not only did German make sure I got the phones I wanted but he also hooked them up and made sure everything was completed for me while I went over to Applebees for dinner. I definitely recommend this location over ANY of the other locations in the Riverhead area.
Chris was a fabulous help with setting up my new iPad and Jet Pack. Very knowledgeable and pleasant.
Kevin helped me out from start to finish, set me up with a brand new line and the Samsung s20, had me in and out within 30 minutes! Excellent customer service.
Brandon Dariotis was absolutely wonderful to work with. He was extremely helpful, took his time to explain every detail of our plan thoroughly, and answered all of our questions. We could not be happier with our experience today!!
Chris from both Riverhead, NY locations was super helpful. Stayed late after work to help my girlfriend upgrade and set up a new phone after her phone abruptly broke. While doing that he was very relatable and looked into other things regarding my account, i then came in the next day to upgrade my phone and update my plan. Very attentive, great customer service in all aspects. Give this man a raise (Erika) lolGerman also chimed in and helped a ton in the beginning. Super great staff in the locations!-Joe
Sam and josh took care of me and my husband at different time. At no time did i feel rushed. they made me feel like i had all the time in the worl and i was a very important person. i appreciate their respesct and and their quality of service. Sam really is a people person ver well manered. Good experience.
Great location and friendly staff! Brandon did a phenomenal job working out all my kinks on my phone. He even showed me a few valuable tricks on my new iPhone 7. Definitely recommend this place.
Thanks German! You gave us all the information we needed without trying to sell us. You made the switching process painless! When our old carrier would not let us buy our phones after paying for 18 months, we were left dishing out money to them for nothing! Thanks and Bye bye SP**NT !
Great service. Walked in to get a new iPhone 12 mini, the staff are extremely helpful and kind. 10/10 would go again.
The guys were super helpful in helping us get a new phone . We were gonna get the iPhone 8 but we ended up getting an iPhone X cause the package we got was too good to pass up. Luis , Asani & Kevin we’re super helpful & informative in helping us get the right stuff for the new phone , thanks guys!
German assisted me and my wife with a profrssional attitude. He was patient and very informant. And Tasha helped the process of getting my nieces phone and was kind and knew exactly what she neeed to do for us. Thanks guys
Very professional. Got my payment processed quickly despite being sole employee. Kudos to him. Verizon looking for additional staff.
Knowledge with every aspect of accomplishing my needs
Christopher was so great! He answered all of my questions and even went above and beyond by staying a bit past store closing.
Met with German last night and what a great guy. Helped my family and I out very well. He understood what was going on and he gave us very valuable information
German was very helpful with all my problems, notified me of all the options I have to fix my phone. He was very polite and a very social person. 5 stars.
Kevin was very polite, and respectable and he had good knowledge about the iPhone 11 that we were purchasing. It was a very pleasant experience.
German was an amazing help! He was very kind and helpful. He made the process very easy while helping us save money in the process!
Ibreakufix by Asurion offers slow service
Sent my grandfather in here to be added to my plan. The sales reps ignored him and told him to call customer service or go to another store because they misunderstood what he needed. Once they realized he was being ADDED (they would be making money on a sale) they decided to help him. I was on the phone with him the entire time and heard him DECLINE the insurance added to the device. We received our first bill and sure enough the insurance was added to the phone ($13 a month) just so the sales rep would get paid for adding it on. Will never be going back here.
Great customer service. Chris was very helpful and knowledgeable. He gave us choices and made our shopping exeperinece enjoyable. Highly recommend this Verizon store.
Tabitha did a wonderful job assisting us at Verizon! She was very informative and helpful! Felt comfortable to ask her any questions. Great store! Very friendly staff!
Had some issues with my iPhone. A gentleman named German worked with me. He was very professional and helpful. iPhone is back up and running. Will come back to this location next time I need something.
Brandon from Verizon has been an extremely patient and very resourceful help to us in purchasing our new phone. I am very happy with this service that I received, and he is an asset to the company.
German (the Store Manager) is extremely helpful, patient, and caring. 5/5 for great customer service on a very busy Saturday right after Thanksgiving.
I was the first customer of the day and there were 3 others behind me everything went smoothly better then I thought it would I was a customer with sprint and nextel for nearly 20 years sprint was bought out by T-Mobile and no way was I going to stay with a company that’s always gett bad reviews
The 2 young ladies were awesome thank u so much. AUGUST 18TH 2021.APPX.5pm . There were quick to help me out .
Asani Walford is an amazing Verizon resource. If he were my employee, I would promote and make him to a training specialist. He possesses an inner quality that makes his customers feel relaxed. He provides service at the highest quality. Fantastic experience! He is a pleasure. My wife will be coming back to upgrade her phone shortly.
I must say this verizon goea above and beyond. Chris stayed 2 hours after closing to het all my stuff from my phone to the new one. He even helped me with my old sprint account. GO TO HIM he is rhe absolute best.5 stars arent enough.
Our experience with Josh has been excellent. His understanding &kind ways made our visit enjoyable. All the personnel were great to work with.
Chris was knowledgeable and extremely patient with me as I did the dreaded purchasing of a new phone.
Very helpful, positive experience overall.
German was a very helpful and knowledgeable person. His personality made it a very pleasant experience. I recommend this store and him as the rep to see.
Excellent service extremely knowledgeable and attentive staff helped me find the phone that best suits me and got me the best deal possible
We just upgraded to note 8s with Brandon Dariotis. He gave us two new tab Es. He was a wealth of information and a pleasure to deal with. We look forward to doing more business with him in the future.
German was great. He answered a slew of questions, spent a lot of time with me. Gave me honest, in depth info about my options. Really knowledgable and helpful, thanks.
Darnell is very friendly and personable. He is very knowledgeable about verizon plans phones and accessories. He is an asset to to the verizon family. He deserves a promotion. I was leaving verizon after 30 + years because of terrible customer service until I met Darnell. Now Im a satisfied customer again.
Tabitha from Verizon wireless was amazing. We originally went in to get my daughters iPhone 6 claimed under insurance for the fact that she dropped her phone in the water. Instead she helped us lower our data plan saved us money and we got two new iPhone 7 128 gb and our monthly bill was cheaper than before we came in the store today. Highly recommend Tabitha! See her we will save u money, and youll go home with awesome phone!!!!!!!!!!!!!!!
I worked with Brandon Dariotis. He helped me activate two new phones for my children. He was awesome helping me find my best price options. Great job!!!
The staff are courteous and helpful, there just arent enough if them. The store has a uselessly sparse selection of phones on display. If you are unsure which phone you want, or are in a hurry skip this place. Otherwise a good store.
The customer service was great however there was confusion with my order getting sent to the wrong building. Apparently the address on the store isnt correct. Aside from having to wait longer for my order this was a pleasant experience and the guys were really helpful.
The store has a nice spacious set up, lots of space for privacy. The manager Nick was very helpful, and friendly. In my opinion this is one of the best Verizon stores that I have been to. I highly recommend going to this store.
Omg where to start! Paul & Brandon were amazing, they were so help full since I walked in & im so looking forward to changing to verizon . They were patient since I had to find out my information from my other carrier. And just amazing customer service , they should get a raise ! Lol Thanks to you guys in leaving happy with my Samsung8 and a new tablet!
Kevin at VZ wireless in Riverhead was fantastic. He went above and beyond to assist with my iPhone. He is friendly , professional and courteous.
Very professional!!We bought 2 phones and we were done in an hour!!He was very knowledgeable. Our experience there was great with him!!
My smartphone was dead and I was in a panic. Came here and found Darnell. He not only solved the problem, he did it with a great smile and the nicest personality. Im coming right here next time. Thank you Darnell and Verizon.
Tabitha was super helpful and able to guide me through the process of getting a new iPhone in a quick and professional manner. I would highly recommend this location for your Verizon needs.
We met with BranDon Fariotis today and he was a wonderful to us. He was knowledgeable and very experienced. .it was the most enjoyable time I have ever spent in upgrading a phone.!! We will be back..
Chris was extremely helpful a new phone purchase and setup. He was professional and courteous, a pleasurable experience.
Arslan Sayed at Riverhead 2 was fantastic, thorough, extremely knowledgeable and I would HIGHLY recommend Verizon based on his performance. I look forward to working with him again in the future!
Brandon was very helpful, very knowledgeable and super friendly. He explained everything and answered all our questions. I will recommend him to anyone that might ask about the Riverhead Verizon store. Thank you Brandon for all your help!
German was informative, helpful and courteous. He installed the screen protector and case in no time and I was back on my way.
Theres not enough stars for Brandon Very nice to have someone do all the detail ( and frustrating work!)We needed a new ipad because ours died, Brandon did everything in a professional and pleasant manner . Verizon has a true asset in Brandon .
Worst customer service in the world.. this is my first complaint as a review, the guys in there act like they want nothing to do with you, you ask a question or ask them to do something and the kid said to me and I quote thatll be hard, you can call verizon.as jes watching netflix on his phone. and just to prove a point I figured out how to do in the parking lot in 7 mins.. Ive been in there a few times and always get the same kid, itll be hard? Its your job lol, sorry to interrupt whatever you were watching.. I was in there on January 14th at 752pm if anyone from that store reads this
German was very helping in informing me of the type of plan, prices, fees and how my new plan would work along with benefits and discounts. Very friendly staf overall.
Came in to get a new phone. Chris was the one who helped. Was very informative, explained everything very thoroughly and was very nice. Highly recommend using Verizon in riverhead.
Best customer service experience around. Erica exceeded my expectations and gave me everything I needed and wanted from phone service to a great customer experience! I will definitely be returning to riverhead Verizon
German was amazing. Although we didnt purchase the phones thru him he answered all my questions. Amazing
Highly recommend taking your business here. German was kind, friendly and an incredible help. Excellent!
I purchased a new phone and was talked into purchasing a OtterBox case and screen protector. My opinion it wasnt worth it.
Darnell did an excellent job while assisting us today in the Riverbead store. Not only did he provide us with Great Service he was training a new employee
Knowledgeable staff and very friendly
Tabitha was pleasurable very informative, help me out tremendously. I would refer her to family and friends. And I would come back to her for future issues and sales! Excellent!
Destiny was great. Transferred everything on my phone and was so very friendly!
My wife and I thank Verizon for Darnell,very helpful and who went above and beyond our expectations,he is an asset to your company and a blessing to those that are in need of the services you provide.....thank you, chuck & robin cullum
Had a great experience with Erica! She was very patient and helpful! We will definitely be doing business here.
Kevin was extremely helpful and very professional. He definitely knows what he’s doing!
Brandon was awesome helping me today to get a new phone. He explained everything in detail. Definitely a positive experience.
Chris was very helpful and took care of what I needed like a professional very happy with the service and the product
German spent a focused hour and a half helping me find the right phone and accessories as well as transfer all my information. He answered all my boomer questions too!
Very professional, I recommend especially if youre Spanish Costumer go for German.
By far one of the best and easiest experiences Ive had at a store Thank you German for setting me up with my new phone.
German J was amazing. Multitasking and helping everyone and being very pleansant. Will definitely b my store choice from now on.
Was a little lost at first but Christopher helped me out-appreciate his patience and attention to detail
Arsalan is awesome! Knowledgeable and friendly. Excellent customer service! My new favorite Verizon store. Great experience!! Thanks so much!
Thank you German! You took great care of my family! Switching over 5 lines from another carrier was painless with your help. Thank you again.
Very nice and friendly however they do not know the plans they sell and will say most anything to get the commission we went in looking for a mobile hotspot for our rv were told multiple times on 2 different days that the plan comes with 22gigs 4g data for the hot spot which is more than the other companies so that sold us however a few weeks later when we used 15gigs testing it and it becomes slow as dirt we findout when we call up verizon that we were lied to and the 22gigs is for cell phones only the hotspot is 15 gigs being that we were there for a hotspot not a cell phone that piece of information should have been mentioned. We were never given full plan information or anything simply a reciept for the transaction. Verizon itself has honored the amount promised to us to keep us from leaving but lying for a commission is outrageous
We need more people like German in this world . So helpful such a great experience!!
Visited Virizon in Riverhead tonight in Riverhead. I needed my screen protector changed (as Best Buy charges $8) as well as Icould not access Facebook. Kevin my represenitive was extremely knowledgable,professional and patient... All issues resolved! Another happy couster..
Kevin did an amazing job helped me through everything had a pleasure of knowing him
Im so glad I insisted me and my husband get our new phones at this location!!! German was extremely patient and so helpful! Definitely my new Verizon location :)
German was very helpful and answered all my questions. Helped me find everything I was looking for and more! Didnt leave any important information. Very thorough.
Ken was very helpfully he fully helped me with all my questions and was very knowledgeable 10/10 would shop here again THANK YOU KEN
Brandon was extremely knowledgeable, pleasant, and helpful. He made the process of upgrading my iPhone an easy one!
Had the best experience at Verizon today! Erica and German were not only extremely knowledgeable, but very friendly and efficient!
German goes above and beyond anytime i need new products! He will be the only Verizon employee that i will do any transactions with!
Had a great experience at Verizon today. Kevin was very helpful and got me out of there in no time.
Excellent service. Reviewed my problem and laid out all the various solutions and what my resolution might be. Very informative!!!
Brayden was extremely professional, extremely kind and helped us with all our needs. Great overall experience, will recommend this store to anyone
KEN IS THE MAN BEST EXPERIENCE IV EVER HAD GETTING A PHONE WILL ALWAYS SHOP HERE AND WILL ALWAYS SEE KEN 10/10 KNOWS HIS STUFF WILL NEVER BUY A PHONE FROM ANYONE ELSE
Total reviews rating 4.9
199 Reviews for Verizon Authorized Retailer - Your Wireless 2023:
Review №1
2022-03-01I came to the store to get a new iPhone. I’m already a Verizon customer. Kevin helped me with the purchase. He recommended a plan change and showed me how we could save $$ by adding a line for Hubs. If you are thinking about changing companies to save $$, rethink that plan and ask about what they are offering first.Kevin was awesome, he backed up my phone, which took forty minutes, and when he handed me my phone back, everything was taken care of except I had to download all of my apps again, which is normal.The process was very simple and I am super happy with my new phone and plan. I highly recommend the store. It’s in a nice location, lots of parking and they had the phone I wanted in stock. And, most importantly they had a sufficient number of employees to help customers, unlike the other phone company.
Review №2
2022-08-11German provided us with outstanding service. He remembered my fiancé and I from the last time we visited the store over a year ago. He was very knowledgeable and was able to provide us with all the information we needed including current promotions. 10/10 would recommend working with him for any of your needs.
Review №3
2022-05-26I’ve never had a customer service experience at any Verizon store that was half as good as my experience with German today. He was not only friendly and polite he was knowledgeable and professional. He answered all my questions patiently , And explained everything clearly.
Review №4
2022-04-19Chris was amazingly helpful and funny too!! He made the experience easy and had my teen boys laughing the whole time as well. Definitely recommend him and this store 100%
Review №5
2022-05-12German was very knowledgeable, helpful and patient. Guided us very nicely through our IPhone and IPad needs.Stopped back in for a liquid glass screen and German was always helpful and pleasant once again!
Review №6
2022-08-07The salesman German took the time to explain all of my options that would better suit me when I purchased my latest phone. I would definitely recommend and use him again.
Review №7
2022-07-18Chris was super friendly and had me in and out quick. Definitely would recommend him to anyone!!
Review №8
2022-01-13She was pleasant, funny & very knowledgeable about the products we wanted to purchase.She walked us through the purchase,cost info & she transferred everything over for my husband & myself.However I must say... while busy with us 2 other customers came in & she managed to take care of each of us in a very timely manor! Although there was a woman there that was quite impatient, insisting on knowing how long it would be before she could give her the full attention she wanted....I believe she handled everything very professionally.
Review №9
2022-08-05Well I jumped in my pool with my phone in my pocket 😔went right to Verizon got a new phone advice on what to do with the old one in and out under an hour German was a pro from start to finish
Review №10
2022-04-01What a great experience and all the help and time needed. German was fantastic and so knowledgeable I will always go see anyone in that store German made sure that my phone was working just so I had it for work THANK YOU GERMAN