Kerbside pickup
Yes
Verizon Authorized Retailer - Your Wireless in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-370-1992
Site: https://www.yourwirelessinc.com/...
Site: https://www.yourwirelessinc.com/...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
Verizon Authorized Retailer - Your Wireless in other cities:
Comments (175)
Serge was very patient and worked with me explaining step by step. Very professional
Terrible. Verizon directed me to this location for a coax splitter. We dont carry them is the response. Im glad ATT handles my cellular service
My husband and I have been using Alex for many years.He is so knowledgeable and helpful,Alex has patience for us because we are not so good with the Technology of today.Alex has helped us get out of very stressful situations we encountered getting locked out of our phone and not remembering our security questions.This guy definitely deserves a promotion!!!!!!Thanks again for all your patience!!
Cody was absolutely excellent. Best customer service I’ve ever had at Verizon.
The guys that work in there are all great.Cody had help me with the purchase of new phone and screen protector but, unfortunately the protector wouldnt work with the fingerprint option. I called twice and explained the situation I did exactly what they told me to do still wouldnt work so I went by today so they could check it, which they did! It wouldnt work for them either so at the end, he ended putting liquid glass on it for me and told me how to care for it before leaving. ( Im sorry I dont remember your name) but, thank you for fixing the problem and patient. Verizon, please send someone to fix their AC. it feels like an oven in there, seriously not kidding its too hot to work in there. Thank you in advance
After reviewing the problems with my phone, my sales rep did everything in his power to fix it. He was very patient both with me and the obstacles he encounter. I ended up with a new phone because my other phone proved to be unfixable after several hours of trying. Thank you.
Went into looking to leave sprint. Cody helped me. Was a pleasure to work with and answered very th info for me. Switched providers and got a new iPhone as well. Great experience and would recommend.
Alexander’s guest relations was wonderful and he certainly excels in his job. He explained everything clearly so we could understand. He helped Mom go from flip phone to iPhone and we are very pleased with our purchase and are satisfied customers because of his assistance.
Cody did a great job! He helped me with what I needed and even gave me the option to change the music in the store when I commented on the songs being played. Excellent customer service skills!
New phone purchase experience was great! Alex was my rep and very friendly , easy going , efficient, intelligent and caring. He made the experience a positive event all around . I recommend him.
We had such a great experience. Alex was unbelievably patient, helpful, and knowledgeable. I highly recommend this store for any and all cellphone, smart watch, tablet needs. We went in for issues with our iPhone and had a much better experience than any experience I have had at other stores (including the Apple Store).
What a pleasure to have a knowledgeable agent with kind and positive attitude. He was so helpful n resolve my issue in 5 minutes. I would tell all my friends wanting to upgrade there phone go to joseph. Thank you Joseph for your patience and kindness
Alex was fantastic in all aspects. Answered every question I had about a variety of issues and provided helpful hints and tips moving forward. Made the usual daunting task of getting a new phone quick and easy. Strongly recommend him.
Alexander was AMAZING! He listened and cared about my questions! He was very polite and detail oriented! HOWEVER, I would highly recommend having more employees at this location. I had to wait 20 minutes to be helped and a woman behind me left after having to wait too long. However, this does not take away from Alexander’s work!
We transferred our service from AT&T with 3 lines and adding a new line and had a ton of questions. Alex C was amazing! He was knowledgeable, patient, courteous, funny, and kept my kids entertained as well. He went above and beyond by staying after store hours to get everything done to our satisfaction. I highly recommend this location.
I came here to simply get information regarding upgrades, and left with two new iPhones 😂😂😂. Thanks to Alex for his help, hooked me and my wife up with new iPhones. It was a pleasant experience and I plan on coming back to this store when necessary.
Alex, the manager was extremely helpful during the process of transferring data from my old phone to my new phone. He also helped me obtain all the necessary accessories for my new phone. Alex enjoys what he does & is very kind to his customers.
Miguel was very knowledgeable, friendly and answered all my questions. He was able to setup my account in a timely fashion, excellent customer service. I would highly recommend.
So I order new cable service and had to pick up my box at this location. Me not being tech savvy had so many questions. Alex there was so helpful. I felt terrible because I took a lot of his time. I really didnt know what I was doing as far as hooking up the box myself at home. He patiently explained to me step by step how to do it. He had so much patience with me. He was very knowledgeable. Thank you Alex..I got it right the first time, thanks to you. He is awesome.
Everyone at the Store was so helpful. They took their time to make sure my whole family got the plan that was best for us. Alex was so great. Made sure we had what we needed, and helped me get acquainted with my new iPhone . Timothy was super helpful with his vast knowledge of all the phones and equipment. Best phone buying experience EVER!
Dave was very knowledgeable. He took great care in understanding my needs. I highly recommend Dave and this location!
Went in for info on phone upgrade, Alex took the time needed to explain my options and explained details of the phone I was interested in. It was a great positive experience even when the store got a little busy.Alex was very professional throughout my visit.
Easily the best experience i had in a store in a long time. Alex was awesome! Personable,friendly,down to earth.. didnt try n rush anything. Id only go back to this store to get my phone! Go to Alex if you need anything from Verizon!
I’ve come to this Verizon retailer for years and I wouldn’t go anywhere else. Top notch service and knowledge of all the products. Alex was great. He helped me every step of the way when upgrading. Such a stress free process.
Sergio & Alex at this store are amazing to deal with. They go out of their way to be honest, upfront & with a no tricks-no hassle approach they make going to a Verizon Wireless store a good experience. Alex is amazing, he knows something about everything & is overly pleasant & able to do things that are above & beyond what is expected. If you need anything done at verizon wireless, this is the store to go to on Staten Island. Apparently being nice does go a long way. I wish everyone was as pleasant as Sergio & Alex in everyday life.
The gentlemen in this store were great, they made setting up my new phone a breeze and even transferred all of my pictures and videos over! Alex and Sergio are the best and I highly recommend going to them if you ever need anything wireless related.
Alex was awesome helping me get my account set up, take care of some old paperwork/billing issues, and helping me choose what is right for my ideal home entertainment needs. I HIGHLY recommend going into the store for the best deals!!
This company has gone downhill each year regarding customer service. The reps are rude and have an attitude. This company needs to employ helpful people. I have been om the phone foe 2 hours now and still not being helped. All I want to do is exchange a set- top box and theyre giving me a story about a PIN# which I never had or had to use
Manager Alex and employee Alex were so much more helpful than the larger Verizon out by the mall. We received exceptional customer service and were treated like valuable customers. Would recommend this store over all other stores ! Thank you for listening and solving our issues!
I would like to say that Your Wireless was great. I had the pleasure of being helped by Alex, Tim and Sergio. They helped me decide on which phone to choose, which had the better features, and explained to me everything i needed to know about my phone, and answered all my questions that i had. They worked as a team, when one didnt know the answer, they all worked on my question together, which you dont get from alot of businesses. I was so happy with them, i went back to them a second time to upgrade another 2 phones. Thank you to Alex, Tim, and Sergio for your support, and i look forward to doing more business with you in the near future.
Just left the store neat well organized I just walked in with in 90 seconds walked up to me and asked me how he could help me. He asked me my name he told me he was Alex and hes here to help me.Alex was very very helpful I had to pick up an extender for my internet he even walk me through how to set it up it was quick and easy the way they explained it to me and I just did it and it was quick and easy thank you Alex I highly recommend these guys to anybody who needs any help with FiOS or anything to do with Verizon phones or if they need any supplies please ask for Alex and tell them John Henry sent me.
Its refreshing to find a store with a level of customer service that far exceeds your expectations. The professionalism begins when you walk through the door, where they greet you and acknowledge that someone will be with you soon. Whether you are there for Wireless or Fios, your issues will be resolved promptly, courteously and professionally.I have returned multiple times for various reasons and I have left completely satisfied every time.I rarely right reviews but this place is worth the effort.9/18 UpdateThe service continues to be excellent.
I went to verizon to get a new cable box. Alex was quick to help me. He also introduced me to some deals and discounts. Not being tech savvy he explained everything carefully and patiently. He was kind,courteous and knowledgeable. Recommended to all
Alex was professional, knowledgeable, and went above and beyond to make sure I left happy and satisfied. I would definitely recommend this location to anyone who needs merchandise or help with Verizon issues.
Nice Store , Great prompt service.Thank you JosephIf you get the Verizon LTE CELL EXTEDNER .IF you disconnect just turn on airplane mode for 15 seconds. It will find the signal again .FYI: once hooked up just dial #48 it will tell you if you are connected to the LTE extender network . Good for about 50 feet . Good luckMichael
Quick and seamless transaction. Joseph was knowledgeable and very personable when purchasing the new IPhone 12 Pro Max as well as when returning our cable boxes
Everyone was very helpful, friendly and professional. I opened a Fios account and everything that they stated was true. My first bill came in and it was exactly what they had said it would be. The new manager definitely knows what costumer service is all about. I would recommend this store to everyone and anyone.
My Verizon representative was awesome. He was personable and professional. He was knowledgeable and i highly recommend him. Kudos to you Alex.
Joe was the man!!! He alone is a reason to visit this Verizon wireless retailer!!! Thank you for the help. I will be back to buy my iPad from you within the month. Excellent customer service.
Dont goThey are liar. Alex said when I change to galaxy s 20 ultra ,I can have $150.00 discount and the $150.00 credit from Verizon. But I cannot have any discount or credit.i try to contact him.but never answer . Dont go!!! This store.
Alex was phenomenal as always, makes every transaction seamless and simple. Would definitely recommend visiting this Verizon store for all of your needs. A+++
Went to this verizon store was greeted by Tim, He help me Change my plan upgrade 3 phones and received 2 free tablets. Customers service there is phenomenal. All the guys in there where great to deal good vibes wish you guys the best of luck in your new Store.
Not a happy customer. They were helpful on phone. I had to return equipment and they gave good directions. When arrived, they were all outside - hot day and suspect a/c not great. I carried a bag with 5 receivers and a router to the door, while using a cane, and not a one would help open the door. Someone only took attention after I entered the store. Gave them equipment, received a receipt - fast service here. But then for 2-3 weeks, including over our vacation I got calls about missing equipment and being disconnected because it was not recorded (Shop said would be in the system the day after drop off).Pass and find a friendlier store.
I purchased a new phone at this location today. I received excellent service from Alex. He was very patient and professional. I am often frustrated when learning new technology but Alex made everything clear and precise.
Dave was very helpful, friendly and patient. I would highly recommend this location to anyone.
I had the pleasure of being helped today by Alex, at th Ricmond Ave. Store in the Akron Plaza, Staten Island, N,Y.,,He helped me with all of my needs after I had purchased a new phone. I found Alex to be very knowledgeable, personable and extremely willing to be of service! Alex is a true asset to your company! Thank you, Carole A. Coughlin
Twice I had a phone go bad on me. Once I had to buy a new one just to be able to have a phone that day. I need my phone for work. Once again had the phone for three weeks The batteries went bad. Went dead in an hour. again they said they will have to mail me one. Anther day with out a phone. Cost of service is at the top. Costumer service as far as I have had has been the worst. Time to find a new provider. After 16 years I have had it.
Very friendly staff. Knowledgeable of products and deals. Miguel helped me compare products to see which fit my budget but offered great quality. He saved me money on services.
Joseph Ulloa was extremely patient and extremely professional. We received the utmost best service possible. We are very happy to have been serviced by Joseph Ulloa.
DO NOT come to this place.We were helped by Kevin when we opened new Verizon contracts. He said that we would only have to pay a certain amount for our phones and after receiving the rebates, realized that the rebate amount was half of what we were promised.When we went back to the store to ask about the situation, he first claimed that he didnt remember what he promised and then claimed that he must have misunderstood when he told us that information - even though when we asked him about the phone prices on the first visit, we asked multiple times to ensure we had the right information and he steadily repeated the same information.These people are scam artists who promise all these great incentives to get you to sign contracts with them, and then take no accountability when they do not come true.If you do go to them, make sure to get their words in writing.
These people all of them, make you feel like family, they were so helpful and so nice. Ive witness someone who was impaired (l wouldve kicked this person out), but they were so nice and patient, that took their time in explaining the item and plan, I would give them a 10 if I could, thank you so much
Alex did an awesome, phenomial job assisting me. Reset my new phone with all my apps,pics,contacts..everything. acted in a truly professional manner.
Outstanding customer service. Totally satisfied, worked on getting me the best plan and deal for my needs. Alex was a pleasure to deal with and went above and beyond! Best Verizon store on the Island.
All employees there are well organized and in to tune on communication. No matter what they make sure you leave satisfied. Customer service is great! Oh and a plus to it , there all so attractive. ESPECIALLY ALEX .. So if your stuck in there for an hour or so with Verizons customer service , it works cause you could stare at the hotties while your there. Lol ;)
Very easy transaction. Joseph was very knowledgeable and helpful! Even linked to car!! Had a problem went right back and was rectified quickly!!
Alex is very patient & helpful with me. Hes very knowledgeable about all the products & services. I prefer to only deal with him.
Alex was very knowledgeable and helpful. He answered all my questions with clear, easy to understand answers. Process was painless!!
THE SI Verizon GO-TO Store for all things Cell/FIOS.The Staff is Friendly, Courteous, Competent and extremely Helpful. I walked in with a FIOS problem that required personal attention to rectify. In short order they sorted thru the difficulties, and worked directly with Verizons CS to resolve the issue in my favor... all while I waited comfortably in the store. They accomplished more in an hour, than I was able to do during days of frustration via the telephone. -All with a smile; and a laid-back / Can-do / Professional attitude, that fostered total Confidence.I reside on the opp. end of SI. After today, despite the distance, this store will be my exclusive Vendor, for all things Verizon. Theyve earned my Customer Loyalty... and my trust.Thank You, Tim... Thanks, Dylan, for CS Above & Beyond.
Even though my phone upgrade ran into some snags which took a lot of time, Alex maintained a patient and positive attitude and got the job done. I left there a satisfied customer and Ill be back.
People are extremely helpful and knowledgeable!! Alex was professional and got everything done as quickly as possible! Love my new phone!!!
Alex helped me and my husband with purchasing and setting up our new iPhone 11’s with ease and super fast, I wouldn’t go anywhere or see anyone else for anything cell phone related
Cody and Alex provided excellent customer service, made the process smooth and easy! Thanks fella’s!!
Very helpful and knew exactly what was needed to fix the problem.I left Verizon as a satisfied customer
The gentleman Alexander Z. Was fantastic in getting the issues that Samsung and other Verizon reps couldnt get fixed. I highly recommend him if you have any issues with your phones and on top of that they also deal with fios!
Alex was very helpful , he answered all my questions. Thank you ! Great customer service !
Alex did a great Job very helpfull He got us started he made sure all the boxes were checked thanks to Alex
Staff there is extremely knowledgeable and they are very good at their jobs. Was in and out quickly because of great customer service.
Alex was great got everything we needed in one spot same price as calling Verizon but with much less hassle than calling up. Got the router on the spot dont bother calling Verizon go see them
Alex was a great help, he helped me put together the perfect package and it was done in under 30 minutes ! Thank you
Amazing, They were professional and patient. definitely will come to this one again. The staff helped me with Fios equipment returns and upgrading 2 phones on different accounts
Excellent service. Alex was great and very helpful.
Super fun and patient guys, 12/10 experience
Alex is the best! Always great customer service!
Professional, Friendly & speedy sign up & both Alex & Miguel (Michael) have huge hugs when done. The best sign up experience .
Great customer service
The reps at this Verizon were great! Took the time to explain everything, set up my new phone and transfer data from my old phone.
Miguel was very helpful and knew I needed a new plug in
Very nice people, great customer service. They helped me get a new phone and answered all of my questions
The rep Miguel was awesome, he made sure that he did everything he could and gave me some additional discounts
I had a great experience with Sergio, he is knowledgeable and friendly and the whole deal was very smooth.
I needed a new router and Alex help me find one and help me with renew my Verizon account service was 5 stars, + I will come back to this store very good thank you
Amazing service, very knowledgeable and exteremly helpful staff simply put... I love this store!! The staff is so kind and patient. I would definitely reccomend this Verizon location to all my friends and family. Anything you need cellular or Fios they have and can help you with.
I visited the Richmond Ave store this morning. Alex helped me, solved my problem. He was professional and knew just what to do! Thank you!
Great help, was closing but willing to wait a few minutes till I got there. Very happy with the service I received. Thanks. Will visit again.
Always a great experience at this location. Professional, courteous and kind. Thank you!
The store was empty with no customers. The service agent was friendly, and that was in and out in less than 5 minutes.
Great customer service. Fast, efficient, and friendly! Alex was a huge help!
They were terrific!! My phone situation was a mess and Alex worked miracles. Thank you for great service.
To whom it may concern Leeran from Verizon at Akron street Staten Island store was more than helpful to my wife and I with our I pad. And cellphone a perfect gentleman a wonderfull asset to your company
Alex C very knowledgeable had lots of patients Switching four line over from sprint.
Awesome, new phone set up in and out within twenty minutes. Knowledgeable, helpful and even fun.
Joseph was very helpful I would come back soon to get my iPad updated
Excellent experience. Extremely helpful. Didnt have to worry about setting anything up on my own. Ask for Sergio very helpful
Amazing service. Never felt so welcome like in this place. Great costumer service
Alex and Cody were great love them both!!
These guys are amazing Miguel thank you once again your a gentleman & scholar
Alex was very helpful, knowledgeable and polite and great experience!
This place lets you return your cable boxes and router.. Im done with Verizon way too expensive for me
No stars rates if possible. Bunch of a..holes
Exceptional service by Alex & a great Verizon Authorized Retailer with all your tech needs.
What is it with this place? Every time I come here, theres only 1 person working alone and a line out the door. All the other Verizon retailers in the area closed.
Sergio, Angelo, and Alex are all great. Nice guys and excellent service.
We had a good experiemce ecplaned. Everything very well great representative. Grest job
It was an amazing experience. I was given all the relevant details to make the right decision.
I had a very good experience in this store. The tech that helped me was very helpful.
Best Verizon on Staten island! Great staff extremely helpful very professional
Very friendly service with a smile. Glad we chose this dealer
Alex helped us out tremendously! He was very clear and answered all of our questions.
Alex was a huge help. Great with customers
Staff was professional.. knowledgeable and friendly.. I was serviced quickly and efficiently
Was helped tremendously by the staff, particularly Alex. Very insightful and intuitive
Verizon fios has never cared about customers until they are cancelling, smarten up.....see ya.
Alex did what No one else was able to do. Took care of my problem in under 10 minutes!!!! Shouldve come here 2 weeks ago!!!!
Very hot and sexy customer service.
Joseph was excellent and knowledgeable. Will come again
Great selection of phones and Accessories. They even offer great combo deals too.
Very helpful!! The gentleman that took care of me knows his stuff
Best experience! Staff is helpful, knowledgeable and fast!
Alex was extremely helpful and friendly. Very professional.
Pleasant staff, wearing masks, and keeping social distancing
They really know their stuff at this store. Very helpful. Thanks Alex!
Best store ever, best employees ever! Amazing experience
The service here is top notch once again...Alex and company are super helpful
Alex has provided a superior customer aervice. 👍
Such an easy experience. Alexander was a great!!
The main problem with them is the notion of everybody is a fool...they just lost my business account for wiser....better use the corporate store in the mall
Knowledgeable, helpful and curious. Thanks for a memorable experience
Im sitting in front of this place with a sign that says OPEN and ANOTHER flashing sign that says OPEN. Theyre closed. At 10:15am when its supposed to open at 10am.
ALEX WAS VERY HELPFUL
GREAT DEAL AND BEST SERVICE EVERInder really nice sales representative
Very helpful in putting together a tv and internet package together
Im very satisfied. Extremely helpful.
Thank you Cody!!!
Very helpful staff !! Alex helped me and very nice and helpful!!
Great service. Polite and helpful staff
Helpful, friendly and transaction completed without a hitch.
Fast easy service . Thank you for everything
Excellent service Alex was so helpful
Awesome service, friendly!
Alex provides great service!
Fast and easy to return FiOS equipment
They were very fast helpful!!!
Couldnt help me after 2 days of trying
Angello is the best worker there !
Alex was very helpful
Long wait time, only 2 booths open.
Very knowledgeable staff
Just returned fios boxes
Always fast service!
Its not a Company store.
Alex your the best
The best!
Helpful quick service
Convenient, usually no line
Place to return cable box.
Great service!
Great service
Youre great
Waited 45 minutes
Good store
👍👍👍👍👍
Prompt service
Great experience. The manager Alex was friendly, helpful, knowledgeable.
Good hospitality and although there is a call that speak Spanish, there was a representative of Spanish-speaking, yet I received good care!
Bad
Total reviews rating 4.7
175 Reviews for Verizon Authorized Retailer - Your Wireless 2023:
Review №1
2022-01-22If I could give more than 5 stars I would!Alex was extremely friendly and helpful. Knowledgeable. And not pushy in any sort of way. Kept the transactions lighthearted. I just switched my wireless service from T-Mobile and my interaction with Alex reassured me that I would be getting great customer service any time i need it 😄Update:. Came back to add a line to my account....and again, nothing but top notch service from Alex. Friendly, engaging, personable, helpful. Made the transition super smooth!!
Review №2
2022-02-05I would like to thank Alex for his excellent work and his go beyond attitude to help My wife and I. He went out of his way to make sure the customer was satisfied and left with everything we needed. He sets a fine example of what a worker should be. He did an outstanding job. And should be phrased for it. Thank you.
Review №3
2022-03-09It was a very productive experience. Alex is very polite and has a lot of knowledge in his field. He is very professional it was a pleasure dealing with him. I have gone to another store by my house it was not a good experience. I prefer to travel to this store.
Review №4
2022-07-06Traded in an old phone for a new one. Alex facilitated the data transfer and then clearing all information from my old phone my old phone. The process was completed within 30 minutes and I was able to walk out with my new phone in hand.
Review №5
2022-06-18Cody and Alex were extremely helpful and friendly. The best Verizon experience I’ve had in a long while. This is the best place to go for anything Verizon related.
Review №6
2022-01-12The verizon retailer that recently helped me get my new phone is Easy to speak with, informative, productive, and just a nice person. Youve got a great employee there from my prospective. 👍 good stuff!
Review №7
2022-01-07Alex is patient knowledgeable and gracious. He took his time with my husband and I with all our questions and did not make us feel like we were idiots. He is an asset to verizon.
Review №8
2022-05-21Very Friendly and CourteousKnowledgeable and Answered all of our QuestionsIt was a Pleasure doing Business with AlexThank you so Much
Review №9
2022-01-05Went in to set up my new phone and the service was great! Both Alex and Cody were super helpful. I would highly recommend this store and the service!
Review №10
2022-02-21My wife and I bought 2 new phones and Cody helped us. We are not very tech savvy so it was a long process. He was was patient and understanding. I would recommend coming to this store and asking for him to everyone