Kerbside pickup
Yes
Verizon Authorized Retailer - Your Wireless in Pelham
Categories
Location on the map
Pelham, Westchester County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 914-365-1235
Site: https://www.yourwirelessinc.com/...
Site: https://www.yourwirelessinc.com/...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
Verizon Authorized Retailer - Your Wireless in other cities:
Comments (199)
Got a new iPhone at Pelham Verizon a few weeks ago. Everything went smoothly although the transfer of data/apps took longer than expected. Also got a mag easel charger. Couldn’t get the connection to work. I returned it today. Branden tried to find a substitute without success and readily processed the credit.
The Verizon Store in Pelham is my favorite Verizon Store. The reps are competent, patience and professional.
CAUTION: Avoid bogus fees by avoiding authorized retailers; stick to corporate stores. Authorized retailers (ex. this store, Best Buy, etc.) can charge you whatever they want without Verizon finding out since your store receipt is SEPARATE & DIFFERENT from your actual bill.If you decide to deal with retailers anyway, DO NOT BE INTIMIDATED from asking what every fee is for and whether you will be charged a similar/the same fee on your actual bill (if they cant answer your question clearly and concisely, do NOT pay anything until you clarify with Verizon).Note: The following review is regarding this store only.Long story short, I was charged a total of ~ $500 in activation fees alone. Why? Because this store charges up to $80 per line in pro service fees which, according to the store manager, covers the cost of phone # migration, SIM prep and data transfer. Problem is: phone # migration and SIM prep is aka activation, for which Verizon (the actual company) charges $35. Also, the $80 fee was applied even though some SIM cards werent installed & NO DATA TRANSFER TOOK PLACE.So they will charge you this $80 fee knowing fully well that Verizon will still charge you an additional $35 activation PER LINE on your 1st bill. What made the experience worse was the store managers attitude when his attempt at convincing me of the charge didnt thwart my determination to get a refund (btw, I was told I could get a full refund by other stand-alone authorized retailers and by Verizon). While I got a partial refund by the manager, he did it begrudgingly while being obviously frustrated and condescending.I did eventually get a satisfactory resolution from Verizon directly, but this experience has guaranteed I do not support authorized retailers incapable of holding themselves accountable.Lesson learned.A word to Verizon: a store that carries your name has the potential to damage your reputation. If these authorized retailers can charge whatever they want, and you as a company treat them as a separate entity to wash your hands from this practice, dont be surprised when you lose customers.
Great service! Quick and efficient. Very nice people who went out of their way to help me get my phone! Which i am very happy with!
Kory really saved the day. I was so upset when my phone stopped working because my business depends on me being connected at all times. Kory let me into the store even though it was not yet opened for the day. He had me out in no time at all and I was able to make it back at my desk in order to be on a very important conference call. Thank you Kory!!
Kory went above and beyond to help me with my phone crisis. He not only took care of the crisis, he drove to another location to get me a phone for an upgrade that they didn’t have in there store and then set me up for the transfer. What a relief to go into an establishment and have someone who is knowledgeable and gets the job done!
Saved money and speedy service. What more do you need. Korey is great
Thanks for your help installing my screen protector. Great job!
I went in to the store to activate a new iPhone. Candice immediately helped me & was able to activate the phone without difficulty. She was courteous & was able to answer all of my questions. When I receive my new work phone I will definitely go back to this store for activation or anything else that I need.
Monica was very kind and helpful. She was patient and answered all the questions my mom and I had while buying my new phone. She even let us know about new plans that saved us money and insurance that covered our whole family. We will be going back here many times in the future for the wonderful, fast service.
Binny was very professional, kind and very helpful to my mom and I when we were switching phone plans. He spent so much time with us and made sure we were all set up and taken care of. Thank you Binny.
Korey was absolutely amazing with the customer service!
I just switched over from ATNT and Binny helped me from A to Z. He explained how the my first bill second bill and third will be with the promotions. He helped me transfer over everything and answered all my questions! I highly recommend everyone in Pelham and near by towns to come and see Binny for your Verizon needs!!! Thank you again!
I came into the store and Sharalie was the representative that helped me. I got a new phone and she was able to transfer my things. Thankful that she did because I would of screwed that up. She was able to transfer everything to my new phone the way I had it on the old one which was great. My overall experience is A+++++ because she was great and professional the way she handled everything. I was very impressed to her attention to detail and I got everything I asked for. So thank you Sharalie!!!
Came into the store to pickup a phone and Sharalie helped me out. Se actually recommended a different phone then the one I ordered. She educated me on the difference between both phone. The phone she recommend was the better choose and best suites my needs. She really took the time out to help me make a choose and as helped me set up my first apple I.d . I am very pleased with her over all service.
Korey and Candice were friendly and helpful. I switched from ATT and I can already see a huge difference in service. The staff at this location were knowledgeable on the devices and ensured my partner and I walked out with the right fit for us! Awesome Customer service. Will be back for any future transactions!
This store visit while getting my new phone was great. Sharalie and her staff worked in a great professional manner everyone was very polite and overall great and funny atmosphere. It seems that everyone works together great and felt comfortable. Sharalie explained everything that was being done during the transaction so I didnt feel lost. I left a very happy customer and have already told some of my friends to come and see the staff here.
My son & I got new phones at this store. Candace and Korey helped us and spent hours with us, Candace even staying beyond closing hours to ensure complete transfer of all our data to our new phones. They were extremely patient and even helped us access discounts on our account. We have always had great service and experiences at this store! Definitely 5 stars!
I had been looking for a new phone plan to upgrade to and needed clarification on pricing and options that was best suited for me. I had worked with Steven and he was extremely helpful in mapping out all my options. He was able to throughly explain all my questions regarding pricing, billing, and future upgrades. They had extremely great service, and I would definitely come back.
I came into the store to get a new case and screen protector and Sharalie assisted m at the door. She was very informative on which cases I should get to protect my phone. She applied the liquid glass and I love it. Overall great experience with her thanks again.
This store is well put together. Sharalie was the person that assisted me and I only came in for a case. She was great and her staff was very polite. This store has a great crew of people!!! Will definitely come back for any services I may need. Thanks again
Bimmy was extremely helpful And patient and went above and beyond to make my purchase a pleasant experience. He insured that all of my data and information was copied to my new phone. Thanks a million!!Don
Even though I wasnt buying anything I needed help with my battery draining. Candice checked the phone and was kind enough to make suggestions as to what could help and guide me into some quick fixes. . Whenever I go in here the staff is always friendly and helpful!
Sharalie is best services help me wonderfulI will go back her again. She took her time to help me change phones. She was polite and explained everything. She also told me about the liquid glass of which I purchased to protect my phone. Awesome job girl.
Binny was the Technician at Verizon .Binny was professional in working with me for a new phoneHe worked at a great pace to make the process completed.Yet he allowed time for questions and to give information regarding the new phoneThere were several customers in the store at the same time both Candace and Binny the Verizon Technicians made the experience less stressful.All the customers in the store were talking with each other and Binny and Candace managedAll successfullyI am so glad I met Binny, my new Verizon TechnicianThis is the location Verizon Pelham New YorkThat I will always go to for serviceLove Verizon
Candice assistance was very helpful, and she was very knowledgeable. She will do all she can to make sure you leave satisfied and that your problems are resolved. Customer service at this store is very great. Highly recommend this location.I will be going back
I have been to this location on 3 different occasions and each time Candice and the manager Korey have been kind, courteous and most of all patient. Im grateful for the care they took with helping me get a new device and technical difficulties with my old one. This will be my go to store for all my phone needs!
Was due for an upgrade plus my old phone stopped working and came out with the newest iPhone plus I saved money because of a discount I was eligible for. All thanks to my man Ian, good looks bro 👍
Sharalie was great she helped me set up my phone and the staff was very welcoming and they all seemed to work together. Over all it a nice location and the work She puts in definitely shows her customer service skills. Awesome job great staff
Came into the store and Sharalie was the representative that helped me. I got a new tablet since my other one died she got me a new Samsung one at a great price. She made me welcomed as a customer and answered all the questions I had great job over all.
Sharalie and her staff are just great. My phone was locked out. And they manage to get me another phone at a low cost. They understood what I needed and they explains every well and I left very happy. Great job
David was incredibly helpful he took 3 hours to get my new phone perfectly set up due to the fact that I had a lot of info but he was patient with me. He was very polite dealing with me made this pleasurable experience. AMAZING CUSTOMER SERVICE
My experience was pleasant, informative & courteous.
Today i came in to pay my bill which i had noticed been a little high. Trevor informed that i had 3 lines and a tablet which i had never received. i was paying for this without knowing for 2 years. He was able to get me 600 back for my inconvenience with that other store. then he was able to get me an upgrade to an s8 with a new monthly bill that $30 less than my previous one. needless to say i thought i was coming in to pay a bill and i was able to do an upgrade for the same price as my monthly bill he gave me an amazing promotion that allowed me to leave with all the accessories i wanted. He and his staff are friendly and very knowledgeable.
Bior was very helpful. Even though he was training, it was as if he had been there for years. He found me a better solution to my problem. Thank you
This store has wonderful people. The moment I came in Sharalie helped me and made me feel welcomed. She helped me change the pin to my account and even tho we called numerous verizon representative she was very patient and polite about everything. I really appreciate her work ethic she made a difference from my past experiences dealing with verizon representatives. She was very impressive. She made things happen for me and I can’t thank her enough. she did not give up to get me the service and things I needed. Thanks again
Today I came in to switch over from metro PCS and I was greeted at the door by Trevor. He was kind and gave me all my information I needed to get my iPhone 6s plus. the store was very busy when he finished he came over to me and the other lady who was waiting he was able to help me while also helping her. Trevor is a great member of this store
Brandon was extremely patient and helpful, knowledgeable about the products and made sure my data transfer completed.
I came in just browsing and Sharalie was the person who assisted me during my time here. She was able to help me to make a decision on a phone. I walked out purchasing a great phone from a great sale rep. This was a great buy and she was awesome.
I love this store and their staff. I come here often and normally who helps me is Sharalie. I just got a smart phone and I am still learning a few tricks and short cuts. Sharalie always helps me and she is great at teaching. This girl has help me through something that I would have never figure out on my own. Always a pleasure to deal with her. Awesome job teach and old dog some new tricks.
Today I stop by the store because my phone stopped working. Will came in clutch multi tasking and all to upgrade me to my new iPhone and transfer all of my data while doing the same for another customer at the same time ! He’s awesome definitely a great employee ! Thanks a lot Lucy!!
Lucy was amazing with helping me set up my new iPhone. She is very patient and informative. I definitley will come back to her if I need any service.
Victor helped me use my new Samsung j7v ! His customer service was tremendously amazing. He is the person you need to come see for any information and he will go out his way for you. God bless this young man!
Today I came to the store and I got help from Sharalie. I purchased a jetpack and order the pixel. Both times I came she was very professional and informative. She was able get me the phone I wanted and best of all it she was able to get the best price. Cant go wrong with 300$ off. Over she was great both times and things were made simple for me.
Me and my husband came to this location to upgrade my old phone because it fell in water. We saw Trevor that day and he was so kind to us. Giving me choices on phone that fit my budget. Needless to say trevor was able to get us a new plan with 2 new phone for just as much as we were paying previously. He is great.
Sharalie provided outstanding service to myself and family today. She was very courteous, friendly and knowledgeable about her job and the products. It was my first time visiting this Verizon location and would definitely refer others and return for future service.
I came in this store to try and get a battery for my old phone which wasnt made anymore. Trevor was kind to give me many option on new plans and all the phones one could dream of. I left with a wonderful new device and a new friend. Trevor went above and beyond greeting me at the door offering me water during my time there. He even offered to give me classes on my phone anytime i needed he is great
We worked w candice and she was great. super patient w us and helpful. she answered all of our questions and shed some light on some confusion we had — very informative.
Lucy was just wonderful and so patient when it came to dealing with me and my husband. I made a big change from flip to an smart phone and Lucy made me feel secure in making this decision even offered classes on her free time ! Thank you so Much Lucy!
I came in this location and saw a representative by the name of Trevor. Trevor explained everything really well and took the time to transfer all my stuff from my old phone to my new one. He and the staff treated us like friends instead of a sales opportunity for them. He gave us water and was very professional
Misael is the best! He helped me with my complicated problem immediately! He was friendly and extremely polite. I will definitely be back to purchase my next phone from here.
I came in to the Verizon store in Pelham, NY to get an upgrade for my mothers iPhone. Steven immediately acknowledged us when we arrived though the store was packed with customers. He worked efficiently and was able to start working with us within 5 minutes of our arrival. He was knowledgeable and pleasant. He even suggested a better plan to my mothers needs. He was wonderful!
Binny helped me and he was great!! Had a ton of patience, was extremely friendly, professional and I went out of his way to made sure I left That store happy.
Came to the store and sharalie helped me out. She helped me set up my new phone and tablet. She was able to transfer all of my information and help me with mynpasswords that I didnt know. It was a smooth purchase I will, be back for other purchases. She was great with everything and a great help.
Savik is awesome. Very patient, very helpful. Helped me port over an old number, update my plan, transfer contacts, activate a new phone.... All went well. Very friendly the whole time. Great service! Wish he were around to help all the time!
I came in to get my old phone information transfered to my new phone. Trevor was the person who help me. He was kind taught me all the things my phone could do. Including wireless charging. I ended up buying all my accessories from him and he gave me an amazing bundle deal. Thanks again Trevor.
Came into the store today to check out the new iPhone X. Aman helped me and he was phenomenal! Very courteous and respectful. Will definitely return to him when I need to upgrade!
Steven was an amazing help. Ive been with t-mobile for years and with a new business I needed more reliable service. He answered all my questions and got me everything I needed to efficiently run my business from my phone!
BUYER BEWARE!!! DONT BELIEVE EVERYTHING YOU SEE ONLINE!!! I noticed that the reviews for this Verizon Store say 5 Stars and I disagree. These stars must have been bought. Let me explain my reason. About a year ago, I moved to the area. Noticing this Verizon store and being a Verizon customer for years I thought it would be nice to get to know my local Verizon Store members. On arrival I felt tension in the air. I was the only one there and everyone stayed on their computers without acknowledging me hoping the other would help me. Then, I asked if they could help me to lower my payments with a different plan. They just asked what plan I had and when I told them, didnt even bother to look into my account to see if there was a way to help bring down my costs. I thanked them and left. I go back a year later, thinking maybe it was a bad day last time. And what did i notice? About 2-3 reps helping one customer. The manager had me sit down, and an elderly man who bought a tablet asking for assistance and the manager just brushing him off. Stating he didnt have social media so the man would have to figure it out As the elderly man continued to ask questions the manager continued to brush him off. All while NEVER looking at the man, giving eye contact, or even looking at the mans device. I felt terrible for the man. I asked my question and of course got a brush off as well. I left and told myself I will never go back there until Management changes!
Barry was a pleasure to work with. His expertise was on point. Thank you so much Barry I will be back to discuss the new plan you covered. Im glad their are still great customer service agents and not people who only help if you purchase something. Thanks Barry
Came in close to closing time and Steven was awesome enough to stay late to help me set up iPhones for my family. He was extremely fast and knowledgeable. Really appreciate the help, will definitely come back the next time I upgrade.
We had excellent service from Korey at Verizon yesterday. Needed new phones, new data plans, numbers ported from AT&T, etc., and he navigated it all perfectly. We even got an after hours check-in call to see if everything was running smoothly. Thank you, Korey!
I came in the store because my s7 died and trevor was the representative i dealt with. He took the time to go over all the promotion i could have had taking advantage of. I ended up getting a note 8 and i love my choice. And all the accessories i got for my phone just made the deal that much better. Thanks again trevor.
Barry is an excellent sales representative. He helped me with my old and my new phone. He managed to gather all my lost information in no time. I really recommend this store.Thanks a lot Barry
I was waiting for the bus and decided to step into the store to kill some time. The staff at Pelham are so friendly Lucy , Korey and Misael were so helpful in helping me with my Sprint phone and now i am considering switching over. Best service lady and gents keep up the good work
I dont have a Verizon phone but have been to this store multiple times for general assistance with my iPhone. Lucy has helped me each time, regardless of the fact that my service provider is not Verizon. Shes very knowledgable, patient and explains everything to me so that I can understand. I am actually thinking about switching to Verizon just because of her! Im on a family plan at the moment but may go on my own with Verizon since shes already told me I qualify. So happy!!
Steven is the consummate professional. I came into the store with questions about my aol account. He helped me to see the numerous choices that I had at my disposal. He answered all of my questions with great patience. I am a computer phone and he helped me with great tips on how to get the most out of my account. I recommend Steven highly and his prices fit my budget. If you want the best help in the area, Steven is the man for you.
Today i Came in to this location to Purchase my Note 8. Trevor helped me leave the store really happy. he gave me a promotion on my new Tablet when i purchased my new phone making my tablet free. I left with a big smile on my face and finally have my dream phone. Trevor And his Boss Sharalie were really knowledgeable answering all my question before i proceeded with my purchase with them.
Sharalie is the assistant manager at this location. she was helpful from start to finish. I went in with a completely shattered phone and in a panic, but she made me feel comfortable from the beginning. She found me the best plan, that was in budget for me. Never did I feel rushed. I will be using her from now on
I lost my phone and within a day I got a new one. The people here are very polite and work very efficiently and try their hardest to make their customers satisfied. Russ was the one to help me out and he was very patient with me and as I mentioned was very fast with getting me up and ready to go again
Sharalie is a wonderful person to work with and is incredibly patient and helpful. She helped transfer and set up 5 lines from ATT to Verizon and was very knowledgeable of all of the promotions going on, which saved us hundreds of dollars. I strongly recommend going to this store and I really appreciate all of her help!
Trevor was superior in giving me the most professional advice, he was not only professional but extremely knowledgeable about everything, yet he does it in such a humble way without making this 63 year old feel stupid, he has a warmth and welcoming approach to giving the most caring service.He was training Raghib, yet he encouraged him to come up with the answer on his own. When helping others as they may have needed more professional advice, Victor jumped right in to help....what a great experience.1
Lucy was very helpful in processing an insurance claim for me. I bought a new GALAXY S10 Plus and thank God she advice me to get insurance. I am able to get a new phone at a reduce price. Thanks Lucy
Let me start off with the fact that Sharalie has been such a huge help. Not only did she cal me to help me get a new phone but she has great customer service skills. She was able to get me the newest phone with a promotion and she took her time explaing all the details. This girl knows what she is doing. The hole time I was entertained, understood all that she said and was offered a seat and water at the door. Overall AAA+++++ on the best representavie i have ever dealt with.
Went into this store and was greeted and welcomed By Sharalie. My phone was not working correctly and the was not taking charge. Sharalie quickly looking into my options and gave me and I was able to walk out having a new phone, great service and also a great deal. This is a great store with awesome employees . Best of all Sharalies customer service is impeccable awesome job. Left a happy customer
Ive been here a few times and the service has always been friendly and prompt but Korey and Lucy were absolutely outstanding this weekend.I tried to downgrade to a flip phone and they went above and beyond with every road block that happened to pop up. The phone I brought wasnt supported by Verizons new 5g network, rip flip phones. Korey offered to go to another location to pick up and Lucy caught a defect which is going to save me heart ache down the road. Will be back :) ty
Lucy was very helpful and making sure ingot the best deal with my budget. I even got a new tablet. I am very happy with her service and knowledge. THANK YOU !
I came into the store to pay for a bill and Sharalie the manager assisted me with my transactions. I walked in to pay a bill and got a brand new smartphone after talking to her about my best options she was very helpful and I am a happy customer.
Excellent customer service. Walked in frustrated about my device and walked out super excited about my Pixel! Candice was super understanding and knowledgeable about the devices. Will be coming back for sure!
The settings on my phone needed adjustment. Sharalie was patient with this golden ager, explaining everything as she went so that I could replicate the fixes if I ever had the same problems in the future. Very pleased with my experience. I always have a good experience at this location. Kudos!
I came in the store trying to upgrade from my flip phone to a smart phone. I was met at the door by Trevor. He was so kind taking all the time to put my contacts in my new phone. There was even a great promotion that allowed me to leave with a samsung phone and tablet.
Came in to this Verizon store today to upgrade to a new iPhone. I was lucky enough to be helped by Lucy. She was knowledgeable, helpful and just overall great. Great customer service. Thank you :)
I am very pleased with Lucy Services. She understand i am a busy business man and help solve my issues porting in a optimum landline number to my business account and setting me up with a iPad for business purposes. Thank for your knowledge and not trying to over sell me . Keep up the good work Lucy!
Candice was incredible! I couldn’t ask for a more helpful person to resolve my quarantined 82 year old mothers phone issues. I really felt blessed to have her help me!!
Sharalie was who helped was amazing. She helped my mother get a new phone and walk her through the process as she is not tech savvy. Nice conversation and professional through out!
Candice was super. My first experience with Verizon has been the best ever. She took her time to explain and make sure I was happy with my purchase. So worth the change. Thank you CANDICE!!!!!!!!!
I always come to the store for help. I got some new accessories from Sharalie. The store is very clean and everyone is polite. I originally came in because my phone was not working. Sharalie helped me get it back to life and I got a new case and liquid glass for a good price.
I am glad I came back to Pelham store . I was going to get my new smartphone at a different location and remember Lucynwas so nice and patient with me so decided to give her the sale instead. Shes super patient God bless her . Help me get a new tablet as well, I love it ! Thanks Lucy for you patient and knowledge
This location never fails me. Sharalie is an absolute savor. All though I came in for a problem I can count on her to help me. She is amazing at what she does and I am very happy with the service here. Thank you Sharalie for your amazing service
So I went the verizon store in Pelham and was welcomed by Sharalie. I explained to her my situation and she delivered. I got a new phone and new accessories that helped me protect my phone. She did a great job and her customer services skill show that she means well and is very dedicated to helping customers. My experience was great and I will come back for further business with her soon.
Came to see sharalie she helped me figure out the best plan for me and the best tablet that can work for my business.She was helpful and helped me work my new device and showed me how to use my product . She was great and attentive come see her.
Steven D just got me and my daughter out of the dark ages of my old phone to a great new one and a free tablet to boot! Super professional, kid friendly and in tune to get this busy hockey mom back out and to the rink with the best photo taking new phone and peace of mind that my life in photos on my old dog phone are safe and secure-walking out with me now in under 30 minutes! see you again soon once we drop one of these bad boys...
Sharalie was amazing she is the epitome of customer care and service, I have never received help in the way I did today. I am absolutely astounded with the professionalism and courtesy that was adhered by this wonderful human being. We came for rates and left as customers. I now consider sharalie more than just a customer care agent, she is a friend. Thank you for your great service sharalie!!
Came into the Verizon and sharalie assisted me. She transfered all of my data over and the best part was I didnt have to lift a finger, she did it all. I was very impressed with her customer service and the way she handled things. It was a great visit.
Korey was a pleasure to work with and made the purchase of my new phone easy and straightforward.
Thank to Lucy advice and knowledge i decided to switch from Sprint to Verizon. I already can see the difference in speed and the fact i can browse the web and talk on the phone is a plus. AWESOME! Thanks for your great services Lucy !
I came in store to upgrade from my 6s plus i saw Trevor. He was quick and got me going with all the perfect accessories. Thanks again for the amazing service.
Very helpful in assisting me on a phone.Came in to activate a phone that I bought online didnt work. Sharalie convince me to get a phone with her and got me to do the insurance. Best customer service.
Aman was very helpful, everything went smooth with him. I bought an iPhone 8 from him and he got all my stuff and did a great job! This store always satisfies my needs.
Phone got damaged so i came into this store where i was greeted by trevor. He was kind and went over all my option with me. I settled on getting a new iphone with 128 gig and a 6 foot wire. He offered me a great ipad promotion with my phone but i declined. He amazing and takes the time to go over all option
Lucy was so helpful. I had an iPhone 6s Plus started making weird noises. She tried her best to fix it but the las result was to upgrade my device. I didn’t have insurance so upgrade was the only option since my warranty was expired. Anywho she made me feel very pleased with the service and I will definitely come back to PELHAM Verizon store. Thanks Lucy !
Lucy been very patient and informative. Our process took some time but it was well handled and even lowered my plan and i got more features. I I even got a HUM device for my vehicle. Thank you Lucy
I came in to upgrade my iPhone 6S Plus to an X and Trevor, Sharalie and their team were amazing. Transfering over everything took a while and my brother and I just hung out in the store with them for like 2+ hours. They are so friendly, funny and knowledgeable about everything. If you ever have a problem or you’re thinking about swtiching over to Verizon they are the people to go to.
Great customer service Sharalie helped me. She was very knowledgeable and experience. She helped me transfer all my information quickly. Everyone should come to her shes awesome
Corey was amazingly knowledgeable, and really helped me saved money on my plan. I am loving my new iphone it is so great, Im happy Dre, and trevor told me about this store on my previous visit to the boston road location, Im going to miss working with raghib but this store is much closer and the people are just as nice.
My experience at the Verizon store was excellent! Will did a great job assisting me with my new phone purchase. He also answered all my questions and was such a great help.
Do not go to this Verizon store. The female representative scammed me. She told me the jet pack was free with my plan but failed to tell me they would charge me $20 a month for a line!!?? Then when I called her after I got my first bill she apologized for the miscommunication and told me to bring it in to return it. When I brought it in she refused to take it back. The manager was useless. The worst experience ever!!!!
I came to the store in Pelham and Sharalie assisted me. When first came in I did not think about buying a phone but she convinced me. She was great at explaining the cost of everything as well as showing me how to use the device. This was the best experience I had in a long time in a phone store. Thanks again Sharalie.
Sharalie was very helpful in helping me choose a new phone today! She is very knowledgeable of all the products that they carry, and made the process of setting up a new phone as quick as possible.
Candice was a wonderful support. She listened to my tech concerns and immediately problem solved around the complexities of lost material I needed to retrieve. This shows not only her level of professionalism and expertise but she also represents a reflection of that which Verizon seeks to elevate within the corporation. It is this kind of initiative that should lead her to executive heights within Verizon.
Steven was absolutely incredible. We had a less than simple transaction and he maintened the utmost patience and professionalism. I highly recommend this store for your purchasing and plan changing needs.
Sharalie is amazing she helped me order the galaxy S8 and is going to help me transfer mt information when it gets here. If you guys need help with your phone come to her shes awesome.
We love coming to the Pelham Verizon store. The sales reps are friendly, helpful and efficient. Aman helped do a multiple phone upgrade and made the experience very pleasant. We all left the store with new phones without the aggravation usually associated with this process.
Lucy and Candace were very helpful in helping me get a new phine. I broke my old one and got me a Google Pixel XL I am loving so far. Thank you ladies. Very patient
Came in with an issue with my emails. Trevor was great and he took the time to reset my passwords and have all my email sync with my computer. He and the staff here are amazing (I did NOT write this review.)
After 4 years with my s4 mini i decided to upgrade. I came to this location and meet Trevor. He was quick and helpped me make my decision on iphone or samsung. He help me get up and running needless to say i love my new S9
Amazing service at this Verizon. Couldnt be happier. Ish upgraded me to my new Galaxy s8 and I love it. He transferred all my things. Made the whole process really easy and smooth.
Really enjoyed the experience they provided. My retailer Trevor was super helpful and very informative. I came into the store looking to just upgrade the phone but I left with much more. 5/5
Today I came into the Verizon store to get help with an old hotpot I use to have active with Verizon. there I met Trevor who was very polite and knowledgeable. he helped me find the perfect plan for an IPhone and hotspot without breaking my monthly budget.
The staff here is very friendly. The sales representative, Steven helped me set up my new iPhone and was very patient during the entire process. Great location with an amazing staff!
Lucy was so helpful in assisting me with resetting my business account pin and picking out my new iPhone. I was skeptical in switching my iphone 6 to any of the new iphone but i enjoyed all the new features Lucy showed me. Thank you Lucy
So I went to the Pelham location and it was a delightful vist. My phone was giving me a lot of issues and Sharalie greeted me and took a look at my phone. After she tried to fix the problem the phone was still giving me the same problem. Sharalie told me I should change my phone since I hade the opportunity to give back my phone old phones and get a new one. Even tho I was their awhile she made the entire experience fun and best of all I walked out a happy customer with a new phone. Thanks again Sharalie.
Our experience at the Verizon Wireless on fifth avenue in pelham was fabulous. My brother needed a new phone because he lost his phone. Sharalie Rodriguez was extremely helpful. She was imformative and very friendly. I highly recommend her to anyone who needs assistance with a current phone or anyone who needs a new phone. We will never go anywhere else. She is the best and the rest of the staff are just as nice. I have never been happier! I will be back to have her help me with my phone in he future. Thanks so much Sharalie!!
Great experience upon walking in the store. Lucy was very helpful and even put my phone in my new case for me. 10/10 would go back. Great conversation as well.
Sharalie helped me set up my new S8 and she was great. Super helpful and courteous and made everything so easy! Great service!
Today i came in to get a screen protector for my husbands new IPhone X. Trevor was nice and showed me all my options on proection. he showed us the difference beween a traditional screen protector and the liquid glass we purchased. it nice to go into a store and be offered a seat and some water even though i was just purchasing a screen protector. He went above and beyond to help us install it because i didnt have my husband phone with me he gave me his business card an told us to call so he could help us install it over the phone.
Thanks to Lucy and Korey for the patience and knowledge when it came to my business account. I had outrages international fees and they help get it removed. they were so awesome i decided to add another JET-PACK to my account. Thank you Lucy!
Lucy was very helpful and honest about Verizon promo and APPLE . Apple promo was a better deal but because of her honestly and willing to transfers all my information and set up my email i decided to upgrade with Lucy . Thank you !
Fyi - Lucy Peralta at the Pelham store provided outstanding customer service resolving a very complex issue regarding blacklisted device. She was patient and had a sense of humor which made me less frustrated. You need to value her skills and overall manner and acknowledge her excellent service. A little bonus would be a great way to let her know how much her performance is valued by this customer and...hopefully her employer.
I came in to this location today to have my brother switch on to my account. we were assisted by Trevor. Trevor took the time with my brother to ensure he would be able to use his sprint phone on my plan. He also took the time to check over my whole plan and my fios and was able to get us $150 for switching in to Verizon. Stop here and See Trevor He works wonders.
I came into the store for a tech problem, Sharalie was able to fix my problem and help me get a better package. Not only did I get more for my money, I walked out with a free Jetpack. You will wall out happy.
Lucy Peralta was awesome! She set up two new iPhones for my mother and made sure all our information was transferred and working. I would definitely come back and do business here again.
I stopped by Verizon today and Monica was the best she had a lot of insight and helped make the best choice as far as getting a new phone and protecting it. I will definitely recommend her to anyone I know that has an account with Verizon
The experience at this store was great. Perry was very helpful. He helped me to set up new smart phone. My wife comes here all the time and now I know why.
Perfect service. Trevor did an amazing job at explaining all the details of my new phone and account. I would highly recommend this stores services and the staff is incredible !
I had a great time at your location even though I dont like going to the phone store much. With that being said one of the employees named Monce helped me out with every question and more. She has a great attitude and was knowledgeable. I wish more people were like her it would make going to the wireless store a breeze. Thank you
Lucy and Candince are very helpful ladies. Made sure my phone and tablet was set up with all my important apps. Very patient with me since i am no pro with the latest technology. Thank you Lucy and Candince
Lucy been amazing my Samsung s6 died and I was so worried about my contact and pictures. She was fantastic and got all my information back on my new pixel phone . Thank you !
I decided to come in due to my phone talking back everything I touched on my device. I came in and sharalie help me figure out what was causing my phone to go nuts. Long story short she reallly help me and had a great attidattahe was awesome. Come see her.
Jovy was very great! The staff here was very welcoming and helped me to get the new iPhone 7 without a problem! I love this store, and will definitely return to get helped by Jovy to get the new iPhone 8!!I highly recommend this store to everyone!!
I came in today to see about getting a new iPad and Aman helped me very well! Got myself a new iPad mini and he even reset all my passwords as I had forgotten them all. Very pleasant experience!
Excellent service from Candice. She was knowledgeable about the devices and I walked out extremely satisfied with my purchase and how I was treated. Will come here for my family and our wireless needs!
My rep is fabulous, her name is Sharalie Rodriguez. She is most helpful and friendly she helped me with all the transfer, download, and explained everything to me. Very happy with the services.
I came into the store with an insurance replacement. Barry was very professional with setting up the device. Even though I didnt purchase anything I was still helped. Thanks Barry.
Sharalie Rodriguez spenthe 2+ hours to set up our 2 new iPhone X and Galaxy tablet. She is extremely professional, made the experience very pleasant and easy. We appreciate her help very much
Korey and Benny were excellent. Very patient and knowledgeable. Would recommend anyone to visit this store. Customer service is key!
Today i came in to the verizon store to follow up with Trevor on an upgrade. He was able to get me an amazing deal with all the new accessories for my new iphone 8. He even spent the time to go in my car and hook up my bluetooth so i would be good to go from day one. Thank you so much Trevor and team
It was great. Summer is very knowledgeable. She showed patience to me which I greatly appreciate. Summer is nice and funny. My experience at this store was memorable. Thanks Summer and keep up the great work.
Lucy was very helpful in out process of upgrading from a basic to a smart phone. very patient and walked us through the basic functions and more. very pleasant experience thank you Lucy!
Welcoming store environment. Knowledgeable staff. Timely service. Sharalie helped me better understand my plan, and I took home an affordable tablet, that I had been wanting.
Korey and Candice were excellent! Came in for a billing issue and walked out with a new phone. This will be my new store of choice because of my experience here.
Went to purchase cases for both of my phones . the Sales Rep Aman was very helpful and explain all the different specs of the cases . I was able to make a better decision for my purchase. Great customer care
Destiny F. was so helpful today! We came in trying to figure out security settings for our kids phones. She helped in so many more ways. Was a great experience and great customer service!Thanks!
Today my faith in phones has been restored. I was very hesitant on upgrading because evertime i would go in a store i was offered a bigger phone than my iphone 5. Trevor took the time to learn my needs and found me a perfect fit. He ordered me an iphone se. This weekend is my daughter wedding and i cant wait to take all the pictures i can on my new phone. Thanks a million Trevor
Lovely experience at Pelham . Lucy was so patient in teaching me to use my new iphone 8 plus. I came from a Samsung flip to a Iphone i was excited and happy Lucy was so patience. Give that women a raise ! Thank you Lucy!
Jovy Jacob was great help for my family and I. Helped me to get the new samsung phones, and helped us get new tablets for the kids birthday. Love the service here, and the staff is very warm and welcoming. Thank you Jovy for the help!!!!
Very well rounded store. The employees were very respectful. I came in to help get my hotspot activated. Steven was a wonderful helper. He helped me activate it and explained how it works.
I came in and saw Trevor for an upgrade from my iphone 6 to iphone 8. He was nice and paicent to take the time to restore all my information from my old phone to my new phone. I also got a wireless Charger for my phone for an amazing deal. Thank You Trevor
Korey was great with upgrading my phone. There were some issues due to Verizon but they took care of it. They were amazing! Will come again!
I always come in and make my payment and I get greeted all the time and they make sure that I am well attened. Sharalie always helps me out and is very nice. Over all great customer services.
Amazing staff at Pelham. I am very pleased with my Bluetooth purchased. Lucy is very kind and patient. Help me set it up with my car and my new headset. Thank you!
Well this verizon was great , Sharalies customer service is impeccable and she knew what she was doing. Came in for a tech question and got a tablet for only 32$. She was great I am a happy customer.
Aman helped me today to get a brand new Samsung Galaxy S9, couldnt be happier!! He also helped me set up my gear watch! Great experience at Pelham!
Came in store my phone had completely crashed. I met with a representative there, his name was Trevor. He was able to get me all my information out my broken phone and get me up and going in my new one. Thanks again
Was helped by aramis, helped me upgrade to an s8. He was very helpful and helped me understand well. Also picked out great accessories for my new phone, thanks.
Aman helped me today, I give him a thumbs up! He helped with the tedious move from a basic flip phone to a brand new smartphone! Extremely helpful, even got my pictures and contacts too!
The service I received from Ms. RODRIQUEZ was professional. The attention to detail was way over the top. She was knowledgeable about her product line and able to convey that information easily. She great representative for your business.
Lucy was a great help to me during my visit to Verizon Pelham as well as letting me know what promotions I was eligible for. Her performance was excellent.
Barry was terrific. Very knowledge, courteous, and very helpful to a senior citizen. Told me about the promotion for the Ipad and with the rebate and trade-in value the cost was minimal. Thank you Barry andVerizon.
I came to this store to see if I could get mybiphone repaired. Trevor offered me a seat at his desk. Upon checking my account i didnt have insurance so i decided to upgrade to the iphone X. Trevor Gave me an amazing deal on all the new toys for my phone including a neat wireless charger. Thanks again Trevor
My phone fell in the pool a few days ago i came in this store and saw Trevor. He processed my insurance claim for me and also when i got my phone today he help me set it up and restore all my infromation from my cloud. Thanks again trevor
Went in to upgrade my phone. Great experience, very quick shh my s Korey was extremely courteous and helpful. Excellent experience overall!
Sharalie is awesome. She is very knowledgeable and patient. She went above and beyond with her customer service today. Thank you Sharalie Rodriguez!! I will definitely visit this store again in the future.
Lucy was very helpful and knowledgeable when it came to my Samsung device. Got me set up with a wireless charger pad. i am very excited to put to use. Thank you!
I came in becauas my phone was broken and stopped working.Sharalke attended right away and gave me the best option possible. Overall was very informative and friendly. Also the store is well kept ans have great people work.Sharalke was great10 out of 10 from me.
Korey is great, showed me how to use my new iPhone.I must say his customer service is excellent I recommend if you come to this store ask for the store manager Korey
Ish disbanded a amazing job. I thought my stuff was completely gone since my phone was not working. When I got the new phone he was able to get all my things back. Come to this Verizon Store and see Ish!!!
I came into the store and Sharalie was helpful and was able to direct me to get something better for my phone. she was kinda and thr staff welcomed me when I came in. This store has the best customer service.
I wanted upgraded my phone and the rep explained all of my options. The rep did not rush me into buying anything. He was very knowledgable of all of the products. I highly recommend this Verizon store.
Sharalie was a gem! She set up my phone and got me the perfect case for my life style. Very friendly. Great service.
Sharalie helped me all the many times I came into the Pelham Verizon store. She sat patiently with me locating lost photos and contacts. Without Sharalies help transferring all to my new phone I wouldve been lost without her. Thank you Sharalie. 5 stars.
Went to the verizon store in Pelham NY with my mother, sister and nephew and were instantly greeted by Barry at the door and made us feel comfortable right away. He was super patient with our endless questions even the ones we repeated over and over again, Barry was fast with installing three iPhones and adding screen protectors effortlessly!
Aman helped me buy a phone charger today. He was very friendly and assisted me with all my needs. The staff in the store is amazing and always help me to the best of their ability!
Fantastic service by Lucy. I wanted a prepaid service and my current phone wasnt compatible but she found me a great smart phone at my price range. i was happy thank you !
Korey was very helpful and I think was able to get me a new phone and back up in. Timely manner. He did a great job.Thank you.
Jovy was very informative about the plans and pricing of the phones. No tricks or gimmicks. Very nice rep! If i think about switching, Ill definitely go to him!
Fantastic service! Thank you so much, Victor for all of your help. We were in and out of the store in less than 20 minutes, and we couldnt be happier with the level of professionalism and topnotch customer service.
Updated to the new pixel 2 and Barry helped me with alot of patience. Thanks Barry for the service.EDIT: Just found out that Barry himself wrote that review from my phone as he was setting me up. Not cool Barry, your score gets lowered now.
I went in today to change my plan to unlimited and the help I recieved from Sharalie and Nina was outstanding! If youre ever in town and need a verizon store go see them and theyll take great care of you.
Total reviews rating 4.9
199 Reviews for Verizon Authorized Retailer - Your Wireless 2023:
Review №1
2022-02-22Korey worked very hard to address all my needs And he got the job done. He was courteous and knowledgeable. I needed a new phone. I’d lost mine. And the Apple replacement system was too slow. Korey also helped me handle a billing issue i had with Verizon which i had been unable to resolve on my own. That was above and beyond his responsibility at the store. It was an act of kindness, a rare finding in customer service. Korey’s commitment to setting my phone up so i could walk out of the store with a completely working phone and able to use it for work as i needed made me decide the Pelham Verizon store would be my “go to place” for my phone needs. Thank you Korey!
Review №2
2022-05-11We just had such a great experience with Ian. He helped my son and me find a new phone, showed us side by side price comparisons and set up my son’s phone with a smile. He even asked me what music I wanted to hear and played it. (Poor guy just have been dying inside:)Very happy to have this business in Pelham. Please support it.
Review №3
2022-03-30Worked with both Brendan and Ian, especially Ian who was fantastic is assisting with setting up a new Galaxy s22. Very patient and knowledgeable. I highly recommend this location.
Review №4
2022-01-08Matthew was fantastic! He was able to multitask and provide excellent knowledgeable service to all of his customers (4 at one time). I did not feel so bad about waiting because everyone was being taken care of. You need more like him!
Review №5
2022-02-19Brandon took care of an upgrade that took 4 hours ...he showed patience, kindness, gave me a description of the situation and how he was going to handle... the solution from tech support came after 8 pm, an hour after store closed..he waited until my phone worked...Brandon is a great asset...
Review №6
2022-03-22Korey at the store was extremely helpful and knowledgeable in answering my questions and concerns. Very easy interaction with transferring one phone to the next and always a pleasant experience:)
Review №7
2022-05-03Best customer service I had ever experienced! Korey will take great care of you guys!
Review №8
2022-04-13Korey was very knowledgeable and helped me get the phone and plan I deserve. Very fast and easy switch!
Review №9
2022-01-28Korey is very helpful in getting you a deal. This is my second time with him as the rep, and I highly recommend him and the store.
Review №10
2021-06-28Korey was helpful and well-informed. Got me a great deal and made my son’s day! We were just going to add a phone line to an old phone, but instead Korey helped us upgrade him to a new phone will little/no additional cost. It was all super quick and easy! Thanks!