Kerbside pickup
Yes
Verizon Authorized Retailer - Your Wireless in West Haverstraw
Categories
Location on the map
West Haverstraw, Rockland County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 845-271-4855
Site: https://www.yourwirelessinc.com/...
Site: https://www.yourwirelessinc.com/...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
Verizon Authorized Retailer - Your Wireless in other cities:
Comments (199)
Edwin and his co-worker Nathaniel were extremely pleasant. They were able to help me set up a plan, buy a new phone, and cancel an old plan. I highly suggest buying a phone from Edwin and take advantage of his in depth knowledge and great personality.
These guys know what they sell. Also you can trust the expert advice if you need it.
Nathaniel was a great help in getting me my new iPhone 13. I went in to the store to return some FIOS equipment and he told me about a great promotion they were having on the new iPhones. He helped to move all my old data to my new device. Thank you- much appreciated.
I gave 4 stars cause my issue wasnt resolved (nobodys fault)
Nathaniel was FABULOUS!!! I went to the Haverstraw store to turn in some equipment I am no longer using. Initially I was was underwhelmed by how I was treated by another gentleman working there. Without getting up, he asked me if I was returning equipment. When I said yes, he told me to put it on a black table located in the corner. When I set my bag down to remove the equipment from it, he barked at me to not use that table. Fortunately for Verizon, Nathaniel politely asked if he could help me with anything else. He was very personable & professional. We’re it not for him, I would’ve left immediately after turning in my equipment.
Nathaniel is highly skilled and knowledgeable, as well as dedicated to customer satisfaction. He goes above and beyond to make sure the customer is aware of the products and deals available. He is unbelievably patient, and has a personality that expresses customer satisfaction is his primary goal. Thank you Nathaniel for your dedication.
Nathaniel Chassagne at West Haverstraw Verizon is outstanding! I was about to walk away from Verizon after significant difficulties with online and other stores’ reps-when I was lucky enough to meet Nathaniel. He saved the day!Excellent customer service-he knows all the technology and can explain it clearly; he listens well and addresses your concerns; he’s efficient and gets the conversion done smoothly, safeguarding your existing data and apps; he’s practical and helpful with accessory recommendations-He saved Verizon a customer and made the whole purchase experience a pleasure for me!
Nathaniel was awesome! Very polite and helpful. He made the process of upgrading to a new phone much more pleasant than past experiences in other stores.
My Uncle and I had the great pleasure of working with Nathaniel. He went above and beyond, helping us with a few problems. Very helpful, knowledgeable, pleasant, and never gave up. He found a solution to a few things we had requested, and even called the next day. Top notch employee, they should have more like him …Lafonda was not too pleasant.
Great service from Nathaniel C at our local Verizon store. He was professional and informative. A very pleasant experience! Love my New Samsung Galaxy S21 with 5G!!
Prichardo is the best! Very happy with my experience.
Very bad experience, I wanted to buy an iPhone and activate with them, but the person who attended me, asked him for information about the promotion they have, and he was not friendly, he was very curt and the truth is that I do not want to go back there . Cristians name is the person who treated me badly.
Chris is AMAZING! So knowledgeable, personable and accommodating. He set me up with the best products and plan over the phone. I went to pick up equipment at store where I saw him multi-tasking ALONE with both speed and always a smile. We agreed he is now my “go to” guy to resolve any issues. Please give him a raise and a bump in bonus!!!
Edwin was extremely helpful, patient and kind, helped me get my new line set up and out the door in under a half hour. Highly recommend this spot:)
Words cant justify how helpful and patient he was
I had the worst experience with fedex and was already extremely frustrated when I opened my package and realized that the bumper for my Apple Watch I ordered was not included. The last thing I wanted to do was have another package shipped through fedex because the service was really atrocious. So I called Verizon and spoke with Edwin. He was absolutely one of the most professional friendliest people that I have ever had the experience of dealing with. He was courteous and understanding and he refunded my purchase so I could just go buy it from a store and not have to deal with fedex. Thank you Edwin for turning my day all the way around. Your professionalism and friendly service will not soon be forgotten and I hope you get it back ten fold. I can’t thank you enough.
Chris did a fantastic job with me. He recommended the right phone upgrade for me and was extremely helpful and patient with all of my questions. Strongly recommend going to this Verizon store for anything you need related to your cellphone. I will be a return customer! Thanks Chris!
My experience at Verizon on 9W in West Haverstraw was excellent. The assistant manager Christian was professional, extremely knowledgeable and courteous. It was a pleasure visiting this store. I highly recommend it. Got my new iPhone and all set up in a timely fashion and store follows safe guidelines. 5 stars!
Nate is the absolute best! Extremely patient and helpful. Walked me through everything in a way I could understand and made sure I got the best deal possible. Highly recommend this store.
This is a great store with friendly and helpful employees. They are patient and knowledgeable and always want to make their customers happy. Nate has always gone above and beyond for his customers. I would definitely recommend this store.
It’s a pandemic, but Cristian was knowledgeable & courteous as he helped me set up a new phone for my mother-in-law. He even helped out after the sale when we had questions and had to call for setup guidance. Nice crew to work with.
Nate at Verizon in West Haverstraw helped me set up a new account, and port an existing number to it.He answered all my questions,and explained how the plan (and my new phone) worked. Very professional!
I walked in close to closing time, but I received excellent service. Never felt rushed and yet the service was fast, efficient. I received $600 for my antiquated Google pixel 2 to put towards my new phone. No-brainer. Definitely recommend the West Haverstraw Verizon.
Cristian was extremely kind and helpful while assisting my Dad and I in purchasing and setting up our new iPhones. Despite a few minor mishaps, he fixed everything quickly and was able to answer any questions we had! Great service!
Chris was very professional as well as polite and personable. He was able to satisfy all my inquiries, address issues with this phone, and I am so happy to be picking up my brand new S20 in a couple of days. Of course hell be going over all the details with me at the time of pick up. Chris is certainly an asset to your organization!
I went to upgrade my phone and was greeted as soon as I walked in. The staff was extremely helpful and very patient. Lidia assisted me in my upgrade, taking the time to explain my options, the associated costs, and how I could benefit most from the current promotions. She also showed me some great accessories that went along with my phone, and sat next to me to help setup/customize my new phone. I felt like a valued customer and my business was appreciated. She even walked me to the door! I would definitely recommend this location to anyone, being that the staff is knowledgeable, patient, and are there to look out for whats best for you.
I went in to exchange my boxes. Spoke to Anthony who looked up my account to help me get the best package that fit what i was looking for. He was informative, attentive and most importantly not pushy. I look forward to dealing with him should i have to in the future. I am also confident to refer anyone to him because of my experience.
Christian was so helpful!! He made sure everything I needed was transferred. I saw several customers that were on a first name basis. Helpful to all who entered. He is an asset to your w Haverstraw location.
Christian was very helpful to me, he spent extra time with me to make sure I understood how to use my new phone. I would highly recommend him to my friends that are looking to upgrade. You are lucky to have him!!!
Nathaniel was incredible! Went in to upgrade my phone and he was super helpful, informative, and kind.
Nate was a great help explaining options for replacing a broken phone. He researched several scenarios and gave me confidence in my decisions. Thank you Nate!
Edwin,was really great and fast.He also helped us with a better deal with our service 😀. My new phone is great and costs very little with the savings!
Cristian was wonderful. I went in assistance and he completed the nuts and bolts for me. I didn’t have to do anything. He sang and joked while we worked together. I felt he went above and beyond. As we spoke we realized that he helped my mom in the past. The same gentleman that she come hone and spoke so highly of. I won’t go to any other Verizon. Another employee was there, Victor, he jumped in the help as well, rather than sitting around and watching. Wonderful customer service at this location
Very friendly service and extremely helpful
Nate was polite and kind through this whole process . His patience and knowledge was very helpful. These factors made me decide to go the extra mile and buy both pieces instead of one . Way to go Nate ! Thank you!
Friendly efficient staff. Very good service
Christian was very patient with me. He explained all about the product and billing. It was a great experience
Christian is a pleasure to deal with and makes the upgrade to a new IPhone a fun experience. Will let friends and family know .
Christian is a huge asset for VerizonVery personable always smiling.Very knowledgeable he was supposed to get off work at 3:00 and he stayed and finished up with us at 3:45
It was an absolute pleasure dealing with Victor and his staff. I have bought my last two phones through Victor. He goes above and beyond to help you with any questions and issues you have. I would high recommend Victor and staff for any of your Verizon needs.
Chris is truly an asset to your organization. He was friendly, knowledgeable and very efficient. I would highly recommend your establishment based on my experience with Chris.
Came in to get a new iPhone for an upgrade and Heldy helped us out. This was one of the easiest smooth going transactions at a Verizon store I have ever had. If you’re going to go to this store, ask Heldy to help you, she is awesome!!
Mr. Victor Ingram was very helpful in helping me with getting a new phone. He was very patient with me, even when he had to transfer my pictures twice (because of my mistake). He also answered all of my questions and he made sure that I understood what he was telling me. I will most definitely refer my friend who is looking for a new phone to this store. I am very pleased with his service. We need more people like him in the Verizon stores.
The service was really great. I walked in a was greeted immediately. The sales representatives Jonathan, Kendall and Lidia were nothing but amazing. They answered all of my questions and went above and beyond. I would recommend all my family and friends to this store. Theyve definitely made me a loyal customer. 🔑🔑🔑🔥🔥🔥
Our sales rep Cristian C. at the West Haverstraw, NY location was beyond helpful and knowledgeable. He made switching from At&t to Verizon a breeze. He was so kind and patient with us while we learned the new phone contract process. I would reccomend him to anyone interested in a phone through Verizon. He deserves a lot of recognition for his superior customer service skills. Thanks for making a tech inadequate person feel confident and happy when leaving the store. Thanks again!!Charlotte and Michael :)
Christian and Victor were very helpful in helping me purchase and set up my new iphone. They ensured that they gave me the proper time necceasy to set up my mew phone and to make sure everything was working properly. Over all, a very enjoyable experience!
Heldy was very helpful and quick. I appreciate the store taking extra precautions for the customers safety and for Verizons employees. Thank you again for exceptional service.Regards,Marcus Simmons
I had an amazing experience! Chris is the absolute best and is very helpful!! I was in and out with my phone. They forever have my business!
Lidia was very helpful in getting me my new phone. I didnt have to wait long at all she was very attentive. She took the time to explain my bill and any changes that were being made. She also took the time to find the lowest possibly monthly payment. Overall a great experience at Verizon Wireless West Haverstraw!
Store is easy to find. Quick and friendly folks working here. Safety and social diatance protocols in effect here made us feel good about doing business here.
I just had a wonderful experience buying a new Galaxy phone at this Verizon store. I worked with Chris he was very knowledgeable and patient with me. He even came to my car to show me how to hook up the Bluetooth. I definitely recommend this Verizon store to everyone.
The service is very good, Anthony explained the whole process and gave good knowledge of the product.The only con is they need more help I waited over 40min to see agent.
Great experience with Lidia Reyes, sales consultant. Lidia took the time to explain the features of my new Note 4 phone. She was very knowledgeable and patient. I highly recommend this store.
Edwin was very nice, patient and helpful!Thank you! Keep up your good work!
Victoria was extremely helpful and patient helping my parents get new iphones. They are first time owners of smart phones and had a lot questions and we were there a very long time. Victoria made sure all their questions were answered and they got the best plan possible that they needed. Thank you Victoria for all your help!
I must say Natalis Mendez was outstanding. Very friendly, polite, knowledgeable and fast. I truly appreciate her help in helping me get a new iPhone 7. One again, she is the best. I will send my friends and family to see her.Thank you.
Cristian Contreras always deliver the best customer service experience. He explain everything by detail like this you dont expect any surprises on your monthly bill... I lost hope in this store but he made me believe again on it! Let me give you a suggestion... Dont visit no one else in that store. GO DIRECTLY TO HIM, ASK FOR HIM, he works Thursdays, Fridays, Saturdays and Sundays all day... You wont regret...
I have recently upgraded my phone as I was having some mechanical issues with my old Iphone 4s. The sales person in the store,Ken, was absolutely the most knowledgeable wireless sales rep I have even seen! He not only knew the phones and plans upside down, but he knew the technical aspects of them as well and helped me understand the full capabilities of my new phone and taught me how to use it! nobody does that at other carriers or corporate locations. His sales manager, Lidia, was also extremely customer service oriented and helpful with other questions I had. She runs a great store. I have referred my family and friends to here.
Excellent customer service. Very happy with my first time in store.
Excellent service every visit. Anthony was cordial, patient and was able to provide service to Myself self and two other customers at the same time in a timely manner. Great customer service should always be recognized!!!~Shad~
After dropping my iPhone 6s in the toilet 4 times, it died. It would not turn on and I could not access iCloud to make sure all my pictures and videos were backed up - the verification code kept being sent to my dead phone. I was getting really stressed about it, but after going to the Verizon store in West Haverstraw, I meant my angel Heldy. She was calming and so reassuring! She helped me pick out a new phone (iPhone 11 in purple) and was able to pull ALL my stuff from iCloud! I couldn’t be more happy and excited now with my new phone!!Highly recommended!!!
If more stars were available for a review I would give them. Amazing service and a quick transaction for a new phone and a replacement. I highly recommend Chris at this Verizon location
Chris was absolutely amazing! So informative and helpful! Explained the process and walked me through my phone upgrade step by step! Such great customer service!!
I recently came to this Verizon location with a few questions about my new iPhone 7. The employee names victor helped me answer all of my questions and was very professional. I purchased glass protection and I will be a returning customer to this location. Amazing service and very professional. I Highly recommend this store.
I visited the West Havestraw store and was provided technical support from Cristian who spent about 2 hours with me. I had to manage complex technical issues with two phones. He was kind, patient, and very knowledable.Thank you so much! Happy customer!!!’
Been to other Verizon stores but the West Haverstraw location is by far the best! Christian took his time to explain the process, costs etc. Will never go to another Verizon store. Their customer service is excellent!
Had an amazing experience with heldy at Verizon in West Haverstraw. She was polite and through. Definitely recommend going there if you need anything.
It was a great experience at Verizon with Christian he was very helpful I would definitely go back again
Agent was extremely knowledgeable, patient and concise in his interactions with us. Would definitely shop at this location again
I hate getting new phones because in the past it was a horrible experience that took hours. Chris was fantastic!!! He was incredibly knowledgeable and had my new phone up and running in a matter of minutes. THANK YOU CHRIS!
Nathaniel was a great help & was able to provide a great experience. 10/10 recommended
Refusal of service!I purchased a new phone in another store that in fact wasnt in store in any Verizon store. So it had to be ordered and sent to my house. Prior to this I did ask the employee if the haverstraw store had it in stock which he showed me they didnt. The Verizon employee told me that I could bring it to any Verizon store to put the screen protector on and to get it started.So I went to the store in haverstraw. I was met by a rude employee who when asked why I was there rolled his eyes at me. After me telling him what happened he said Im not doing that for you, I work on commissionI was quite taken back because regardless of where the purchase was made Im still a Verizon customer and no store had it in stock. After I said that was rude of him he said well you should of bought it hereIm quite shocked by the nastiness. Ive been q Verizon customer for over 20 yrs.Ill never go to that store again .
One of the guys who works there is completely rude and very unhelpful, speaks way too fast to understand what hes saying just rushes you out of there. Does not care to help at all. He ended up totally messing up my phone I havent been able to use it for a week now bc of what he did. ! Found out when called up verizon customer service that what he did was unnecessary and wrong!
P Christian was excellent. He listenend and was able to take control and figure out exactly what I needed. He was very nice and will return to my local Verizon store to see Cristian...
I recently was experiencing issues with my iPhone and was in need of replacing it. Cristian was efficient and accommodating in helping me do so. Thank you, Cristian!
Best experience in a Verizon Store. Employees all very friendly. Cristian was amazing, he got me up and running with my new phone in no time with everything transferred over.
Christian was very accommodating and extremely knowledgeable about all aspects regarding my ne phone. I will consider him to be my own personal Verizon go to guy!! 5 star service!
Chris was very personable. true sales leadership. He was a pleasure to do,business with. Would highly recommend
Christian is the nicest, most helpful sales rep Ive ever dealt with. Hes extemely patient and clear in his explanations.
Just had the best experience at Verizon because of Victor. He is an excellent Store Sales Manager. This is definitely the best Verizon I have ever been to!
It was wonderful how I was treated by Dakota nvictor ! Jess so happy with my new phone n how patient n kind they were to me ! I only deal with this store because of them ! Thank u
Christian is very knowledgeable and professional with Verizon products. He is always friendly and takes time to answer all your questions. I highly recommend this location.
I bought screen protector on advice of manager, had them put it on. In cold weaather it popped off, and, woyldnt bring down notification screen. I went back for help - too bad, no refunds - call manufacturer.If you recommended something, and helped install it - back it up with customer service.Never go there again.
Just went to this location to get a new phone and was in and out in 20 minutes. Christian made this experience fast and easy!
Let me start by saying that I used to work for a verizon wirelesszone for years so I know how the system works do not go here... I usually go there just to pay my bill I been going there for months.... the last 2 times my experience there was horrible I go and try to pay my bill twice this week on friday they Hispanic gentleman that works there ask me what can I help u with and I say pay a bill he advises me that his payment system is down and to come back around 2 I said ok... I couldnt make it at 2 so I come back again on saturday and was approached by a female that works same scenario I ask her I want to pay a bill she than proceeds to tell me that her cash system is down and will be down all week... like I explained before I worked for Verizon wireless zone I know that they use the datascape payment website to process cash payments. I also know they use rq4 in my yrs of working there that system does not go down the only way u cant process that payment is if your rq4 or there point of sale system goes down... horrible experience... they are liars that excuse is used when when they know the customers are just there to pay a bill and nothing more.... they do not do there job right even when the system was up the the sales rep just take my payment they dont even log in to my account to check if I have upgrades or if they can lower my bill. Which I have an upgrade . I only say this because working with verizon i know that any time a customer comes in regardless of what it is its an opportunity to promote specials or do customer service.... so the fact that they use just take my payment and dont ask me nothing more is just lack of a better word lazy... do not go here u will waste your time... these reps are not doing their jobs and they are liars I only have them a star simply to write this reviews but that store does not deserve a star what so ever do not go here they dont do any justice to any customers unless they are selling.... they have no.integrity. knowing what I know because of working with verizon for over 8 yrs it is a shame that the store operates the way it does... the sales reps are lazy do not go here
Lidia provided me with an excellent customer service expirience. She went above and beyond to make sure everything was up to par. Id recommend her to anyone needing Verizon needs.
Great experience from both employees that I worked with on 1/9/21 at the location on 9W in West Haverstraw. Very polite, patient, and helpful.
Victoria was amazing. She broke everything down very simple and easy to understand. After visiting a couple of locations I found my new Verizon home. Thanks again Victoria.
Loved working with lidia was a great experience! Got two new phones for my kids. Recommended her does any of youre wireless needs.
Staff was not knowledgeable about their phone, just interested in making a sale.I went in to purchase a sim card for my grandfathers replacement phone (Droid Turbo 2). I was told that the phone was considered obsolete by Verizon and that it needed an old sim card and it cant be activated.Then proceeded to ask if i wanted to purchase one of their lower end smart phones for just $10 a month.I own a Galaxy S8+ and pulled my sim card to see if it would work because I was told they only sell new sim cards for newer phones. iphone, Samsung , LG ...ect. And it worked with no issues.I went back to the store and told them I used my sim card and it worked. I was told that their sim cards are not compatible with it BUT when i asked if they sold sim cards for my phone (Galaxy S8+ they said yes. ) So obviously they had what I needed.I then went to ANOTHER Verizon retail store in Paramus and they knew exactly what I asked and i was in and out in 5 mins.I think this particular Verizon retail store in Haverstraw needs MUCH MORE training on the products they sell. They could have had an easy sale but decided to push phone that wasnt what I asked or needed.This overall situation was handled VERY POORLY.
Even during this pandemic, they were able to get me in and out with expert, efficient and courteous service. Thank you, and keep up the great work.
Great service by Genesis Santana. She was very patient in explaining the features on the phones I asked about. Shes great! Will definitely visit again.
I went into verizon to get a i phone xs max for my best friend from a salesperson name victor he analyzed my account told me of all current promotions and deals that were going on. The order came back with a $800 req deposit but i still put down the deposit and left with acceesories and phone insurance all because victor was so professional and answered all my questions and took his time with me made me feel like i known him for years what a great saleman you have here in west haverstraw i will refer my fam and friends to victor always
What a wonderful and pleasant experience at Verizon thanks to Alyssa who made the entire process so easy. She was very knowledgeable and helpful. I would reccomend her services to anyone!!!
Today I came to the West Haverstraw verizon wireless and ported my number over from boost mobile to Verizon wireless with my own phone victor answered all my questions about vow wireless and also sold me on a I pad in which I didn’t have to pay all up front at one time I love my I pad thank you victor you are the best I will send all my friends to you for sure you know your stuff very well
I came to the store with problems with my s8 galaxy victor upgraded me to a s8 plus with a big screen and all the accessories I needed he saved my day thanks vic everyone I recommend Vic the store manager he is always smiling and polite
Victoria was the best! She was so helpful and polite , I loved her ! She made my purchase simple and easy for me !
Very wonderful experience, Heldy went above and beyond to help us. Truly an asset to Verizon, and wonderful costumer service.
Chris was great !!! He recovered all my texts and was happy and friendly. Lydia is also perpetually helpful. Come here.
Nathaniel at the West Haverstraw NY location was excellent ...a new phone with great customer service...priceless
Victor was patient and very helpful. We got there close to closing time on a snowy night and yet he was kind and helpful with us.
The help was great ! Thank u sooo much Verizon in West Haverstraw! You guys made my day and I love my new phone !
Awesome person and salesman...perfect representative for your company, beyond excellant!
I did not get good service at this location
Christian was wonderful and went out of his way to help me—considering my total lack of knowledge with technology. I truly appreciate it.
I came into the store today with a few questions, Alyssa was to help me out with everything I needed today. She hooked me up. Thanks Alyssa !! Now I can go enjoy my new Note 5 :)
Great customer service. Good assistant by cristian contreras he is so friendly he know what he is doing highly recommend to go to resolves anything about verizon with him.
We had the most painless and extremely informative experience with Cristian. Would definitely recommend this Verizon store.
My man Victor the best most polite version manager Ive dealt with in all the years I have been dealing with Verizon. Great service! Very please
Nate was extremely kind and efficient! Couldn’t have asked for a better experience.
Cristian was the best. Very helpful on getting a new phone. Very friendly. Would definitely recommend him to friends.
Christian was & is excellent at his job/profession. He has the patience of “Job”.ESP w/the elderly who are technically challenged like myself.
Great staff...super helpful
My experience at Verizon Wireless in West Haverstraw was very pleasant. Victoria and her trainee, Alyssa, showed great customer service and they kept my visit light natured with their humor and wit.
Jonathan stood here helping us for 2 hours putting up with our nonsense. Hes amazing and now my phone works great!
Thanks so much Cristian !
What incredible service we received! Christian Contreras was excellent and the staff was very pleasant and well informed. Will definitely return!
We got the moto z3 new line deal free phone from victor and he sold us on the advantages of Hum just as I was about to renew my AAA service go see victor the manager at west haverstraw about how the hum unit from Verizon can save you tons of money with repairs and breakdowns on your car i really like the hum so far victor rocks......
Has most of major smartphones brands that the sheep want but cant afford it right now. Staff is decent, but mostly there to sell you the phones that are on their Network (go in there with an unlocked phone and theyll say what theyve been told what to say to those with unlocked smartphones brands...proceed with caution). Other than that, if youre on the Verizon network, youre ok here. If not, theres other stores to buy your next big budget smartphones.
Victor was very patient. We had a hiccup when trying to get a phone. But he saw it through that I was able to get the phone. He showed me what customer service is about. Thanks Victor.
Alyssa was very helpful today with upgrading my phone to the Samsung Galaxy S6 edge. Recommend her service to anyone!
He did a great job with me no exepsion thanks
Alyssa has very helpful and patient with me. She explained things in detail. I would come back for any Verizon service and have Alyssa help me.
Thank you so much Jon I was on prepaid now I feel like a part of the Verizon Family new phone accessories and the best customer service! Definitely coming back
Great experience! Took many COVID precautions which made me feel safe and comfortable in store.
Kayla was very helpful with my cell phone, tablet & fios TV. She answered numerous questions in a way that I was able to understand. I am 71 1/2.
Christian was so nice, patient, and knowledgeable. Really appreciated the professionalism and fast service!
Victoria was excellently educated in product and service knowledge.She was an absolute pleasure to work with in upgrading my Verizon service.
Victor gave me a awesome deal on the galaxy s10 plus 512gb love my new phone victor is amazing
Chris was very helpful and detailed. We are now a Verizon Fios Customer
They actually taught my mom how to use her new iPhone. It was a miracle. Super helpful and never got annoyed at the most simple of questions
Lidia is awesome. She hooked me up with the iPhone 6s. The store is great and everyone is so helpful.
Lydia just sold us some awesome new Samsung edge 6S... awesome costumer service. Best part we even saved money!!
We went to the store and victor assisted me and my dad he upgraded us up to a i phone x and we love it thank u victor you are the best
Finally after going over numbers with my husband and calling victor on numerous times today I signed up with him for a triple play Fido’s today not once do he lose his cool answering all my questions about Fido’s service he took his time with me
I went to the store thursday and got a i phone x from victor he was fast and totally on point he is a gem you need a phone go see victor at west haverstraw verizon wireless
I thought the service was a great experience with the young lady Victoria. She was very helpful and very courteous. I only stayed with Verizon because of her service
Victoria was very helpful she upgraded me with no problem. Would recommend her services to everyone
Kayla was so smart and helpful. I am recommending all my friends to come see her with their Verizon needs
Excellent service i switched over from sprint and i canr wait to test out my service. I know i can count on my representative for any of my verizon needs...she will be my go to from now on!!! 😎😎😎
Chris Norell was very helpful with everything, he has a great sense of humor helping me with my activating my phone after it was stolen. Thanks so much!!!!
Very helpful staff, Lidia and Alyssa were knowledgeable and professional. Great experience and solid customer service.
Victor Ingram the store manager is amazing and very efficient he assisted me in switching to Verizon Fido’s and gave me the best promotions
Great service . Anthony helped me out took everything step by step. Good dude
I had a wonderful experience at Verizon - great customer service!!! Would highly recommend
My experience went very well. Attentive and helpful! They helped setting me up with a plan that fit for me.
Such as great experience! I went in for a screen protector and I was in and out no problems
Victoria was great and very helpful. Made the process seamless and was very patient. Only Verizon store worth going to.
Lidia hooked me up with a upgrade (Samsung note 5) shes the best, if u havent upgraded yet you need to head down here ASAP.
Cristian is awesome, extremely helpful, knowledgeable just an amazing person all around! Thanks
Great service by Genesis. She helped me transfer my content to my new phone. She was very patient.
Excellent service . Answered my questions overall very professional store and personnel!!
Alyssa was the best. She upgraded my phone and saved me money on my bill. Not to mention how funny she is
Victor in gram the store manager was excellent its the best experience I have ever had at this store ever I will alway come back to victory and send my famity too
Kendall and Jonathan are awesome,they helped me out with excellent customer service and entertained me the whole time, definitely recommend this location
Always a great experience, great staff. Five stars all around.
Chris was very helpful. He was patient and considerate of my time.
Fixed my phone made it look brand new. They are great Lidia and kyle areally the people to come see . Loved the attention.
Chris Norrell is always very helpful. I recommend all of my family and friends to go to him at West Haverstraw Verizon Wireless!!!!!
I came in for an email issue it was fixed in a timely manner by a lovely rep by the name is Victoria. She is very knowledgeable and helpful. Thanks for the help.
I buy all my phones here from Victor is the truly a asset to verizon wireless always on point a real gem
This place is horrible I just came from walking out because I was having issues with the pain machine and the worker attended to the person that walked in after me instead of helping me first horrible horrible horrible I will never going to that store again this is not the first time having an issue with that machine in their customer service sucks re-train your employees
Thank you Jose Delacruz and Genesis Santana for the excellent service! No only were you extremely courteous but knowledgeable and helpful as well.
Very curtious sales rep, offered his personal cell phone to make sure installation goes well.
Victor is truly amazing salesman I will refer my friends to him and the store
Victor Ingram was a wonderful sales representative. He helped and answered all my questions.
The person attending was great. However, it is a long wait time because they have only one employee.
Victor was amazing he was fast and efficient i bought a i phone xr and accessories and i love it
Christian and his team truly do their absolute best to help you in anyway possible.
Easy in and out.. very knowledgeable and patient. Will be going to this Verizon Wireless Store from now on.
Lydia always takes care of us. Come see her. Love the service here and my new phones !!!!
Victoria was fantastic. Excellent customer service couldnt have been anymore happier. Thank you.
Victor was very helpful and helped solve a problem that other employees could not. Would come back to see him every time
Very pleasant to deal with. He was extremely helpful in setting g up new phone
Victor was very fast and answered all my questions. Very fast and efficient as well. Thanks Verizon!
Very polite extremely helpful very pleased with him. Would recommend him highly to my friends.
Hugo went above and beyond to help me and got me a better deal.
Anthony provided great service and knowledge. Will definitely be back!
I had the best experience here today thanks to Janeth! She was the best! very helpful and informative. Thank you...
Lidia was awesome! Always good service here from the employees. Definitely recommend this store.
Excellent and knowledgeable service from Chris and Lidia in Verizon today. Best Black Friday deals.. They are the best!!!!!
Victor sold me my first smartphone and tablet today I love it and Victor was outstanding
Great Service by Genesis, she was very understanding and patient, thank you again.
Always go in to see Kendall,always helps me out and makes the trip quick and easy,I recommend this location to all my friends and family
Victor sold me a I pad and I phone xr victor is amazing at his job
The staff there do not know much about business or cell phones. They are incompetent and lazy, all they want is a quick sale.
Was there tonight. Lidia helped me, she was wonderful and very helpful. Stop by service and people are great!!
Victoria was great! She explained everything. It was a very good experience.
Salesperson Chris was very knowledgeable and was key to my making this purchase and upgrade
Total reviews rating 4.7
199 Reviews for Verizon Authorized Retailer - Your Wireless 2023:
Review №1
2022-01-14Nathaniel and his co worker Edwin were very helpful and kind. They are both very patient and even stayed 20 minutes after the store closed to help me get what I needed. Nathaniel helped me with my purchase and he knows what he’s talking about and told me everything I needed to know before making a decision. I told him what I wanted and he made it happen. I write this review from my new iPhone and I’m very happy. I’ll definitely be back for any other phone related needs.
Review №2
2022-06-17If your looking to upgrade your Verizon phone or just need help/have questions about anything to do with your phone, pop into THIS store and ask for Christian (Chris). Knowledgeable, honest, courteous and just an all around good guy. They are an authorized VZW location so he can (& will) help you with any and all wireless purchases/account changes. They will also even take back your returned Fios equipment if you need to do so. Although I dont know whyd you ever switch from Fios. Trust me on this. Just pay the higher cost even after the initial 2 year contract price is up. Fios blows every other TV provider out of the water. Anyway, come here for all your VZW needs. Chris will hook you up!
Review №3
2022-01-09Nathaniel is amazing. He is cordial and patient, takes his time to help you and ensure you are well taken care of. He is extremely knowledgeable on all products and Verizon services, a true professional. Recommend him highly.
Review №4
2022-02-28Upgraded my S20Ultra to an S22 Ultra 5G. Was assisted by an awesome rep named Tarrique. This gentleman was knowledgeable and very helpful. I will definitely be back when its time to upgrade again. THANKS T. Respect mi Yout !! 🇯🇲🇯🇲
Review №5
2022-02-05Nathaniel was courteous and extremely patient. He went above and beyond! All the guys that work in this store were very friendly!
Review №6
2022-05-25Christian was great. Answered all our questions. Was a pleasure going into the store today.
Review №7
2021-07-22Nathaniel is personable and a very professional gentleman. He treats everyone with respect and acts professionally. Very knowledgeable guy. He provided me the best customers I ever received at any other store. I was a sprint customer and since they merged with T-mobile I had a lot of problems with the service. I went to the Verizon retailer store and met with Nathaniel and he explained me a lot about the benefits of getting Verizon service and I was convinced. Now my whole family got Verizon .Daniel R.
Review №8
2022-05-04Love it excellent help very understanding and an all-around good guy Chris is an excellent employee
Review №9
2022-06-20Very pleasant experience, Joseph was very helpful and knowledgeable, and very professional too👍👏
Review №10
2021-10-27Cristian went above and beyond taking care of my family getting 4 new phones. Also very impressed in his handling other customers needs at the same time. A one man Verizon army!