Wheelchair-accessible entrance
Yes
Veterinary Center for Birds & Exotics in Bedford Hills
Categories
Location on the map
Bedford Hills, Westchester County, New York, US
Accessibility
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 914-864-1414
Site: https://avianexoticsvet.com/
Site: https://avianexoticsvet.com/
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–5PM
- Saturday:9AM–1PM
- Sunday:Closed
Comments (46)
5 stars isn’t enough to rate this place. It’s rare for me to give reviews but this place was too good to not review. I brought my duck with an infected foot in and they were amazing! I was expecting a high bill for the services but it wasn’t at all! I cannot believe how affordable the amazing services were. They were so nice and respectful, it was perfect. I’m never going anywhere else for my ducks, this is it. Stop looking for an exotic vet, go here!
I drove 2 1/2 hours down to Bedford Hills with my 21 year old rescue Senegal parrot because he had a stroke on a Saturday and our regular avian vets were not open locally. They were thorough knew just what to look for and explained everything in great detail to me. One of the gripes I have with our local vets is that they tend to talk down to me like I don’t know what I’m talking about. I feel like the vet I spoke to quickly picked up on the fact that I understand a lot about avian biology and medical terminology and spoke to me on a more scientific level which I really appreciated. Only to return home to my regular vet to not get that treatment. Considering another 2 1/2 hour drive to continue his treatment. I’m happy to say I know exactly where to go next time I have an emergency on a Saturday.
The Veterinary Center for Birds & Exotics is the only place I trust to care for my parrot. Most vets are only experienced in treating dogs and cats. We drive an hour to see the staff at VCBE because they are friendly, caring, and know how to handle and treat exotic pets. My parrot, Gryffin, is a challenging case, and Dr. Marino has gone above and beyond in coming up with new ideas to help him! It is completely to her credit that Gryffin is still with me. I cannot fully express the appreciation I have for all the help and care that Gryffin has been given. Dr. Marino and the rest of the staff at the Veterinary Center for Birds and Exotics are truly the best!
If I can give them a negative 5 star rating I would. They killed 2 of my Sugargliders because to them they were just another client. Not to mention they are way overpriced! $100 bucks just to walk into the door. Outrageous! I found a vet in Newburgh that takes them with much better care and price wise is nothing compared to them.
A very knowledgeable center for the sensitive needs of small pets. I had an emergency with my rabbit and was seen immediately same day, a thorough exam was performed and treatment plan put in place, dr. Marino not only checked in with me multiple times day of, but also the following day with recommendations for treatment going forward based on how my pet was doing. They were wonderfully compassionate and from the front desk to the back staff you can tell they genuinely care about not just your pet, but you as an owner. They are almost an hour drive from my house but I would 100% still make the trip to see them again if needed and recommend to anyone looking for an exotics vet!
This is the #1 place to go to get the best care for your Exotic pets. I have been going there since 2011 and would definitely say the care and compassion I and my Birds receive is overwhelming. Sure you will see negative reviews but what you are reading is from pet owners who do not take their pets in at the first sign of a problem so small problem low bills big problem high bills. The best way to know for sure is to go for yourself and find out first hand how much they care for you and your pets .And don,t let people who write those Negative reviews try to tell you that the Vets and staff are incompetent at the Vet Center Dr Laurie Hess credentials could fill one of her Exam Rooms . When you go to the VCB&E you are going to take your pet to a Exotic Pet Specialist where you will have the best chance of finding out what the problem is because of the knowledge and experience Dr Hess and staff have with exotic pets. I have had my birds Micro-Chipped and they sedated the birds to make it less stressful for the birds I have read horror stories where don,t know what kind of vet but no sedation was used and the bird died because of loss of blood from being stressed out. To find out what the problem is with your pet is gonna take tests, blood work, ex-rays I think some people think Dr Laurie Hess and staff can click their heels or rub a magic lantern or wave a magic wand and everything will be okay that,s not gonna happen . So please understand some of those negative reviews are from pet owners who are incompetent , Negligent , Inexperience people blame the Vets for something they are responsible for
I came here for a second vets opinion on my pet chinchilla. Jasmine (receptionist) was so kind and friendly when booking the appointment, filling out forms and checking out! Dr. Cummings treated my chinchilla and was very knowledgable and discussed what she thought of my animal in terms of possible treatment plans etc. My chinchilla also really liked her! The facility is clean and welcoming. I am so glad we found you guys!
Not happy with my first visit at all! I took my rabbit for a check up and to discuss getting her spayed. They went on and on about how they specialize in rabbits so they are more expensive than other vets which wouldn’t be a problem if they handled my baby with better care. I have been cutting my rabbits nails since I got her without any incident. She’s a good girl and stays still. The trim was included in the check up price so I decided to let them do it and they cut the quick twice!! My baby was bleeding everywhere. I was watching very closely and my baby didn’t move at all. Not letting them preform a surgery when they made my baby bleed all over the table with nail clippers.
Their protocol and service has changed since the Covid outbreak. Prices are way much higher and apathetic attitude from a majority of staff. No one at the front desk can price necessary services over the phone or even connect you to someone that can. These are hard times for everyone but it seems like they are out to make a extra buck or two at your pets expense. All my pet needed was a few extra services that was discussed prior and I’m being overcharged. If they are coming in for the same exact treatment as an prior visit, shouldn’t the price for those services be the same? Practice is going downhill... almost as bad as some doctors that “treat” people... disappoint in my current experiences with this practice
I brought my rabbit Future here for an abscess. It was drained by them and the doctor wanted to me to pay over $5000 for a procedure that may not work. I gave them X-rays that I had done somewhere else that showed that Future had severe malocclusion but the insisted that they also needed CT scans as well as other unnecessary tests. All they saw was $$$ when I came in. They wouldn’t even help identify if another rabbit of mine was female or male but somehow they had time to do a very time consuming and expensive procedure. In the end I got a second opinion from caring animal vet who told me that draining the abscess doesn’t stop it from coming back it actually opens it up for more infection!!!! So the drained poor Future’s face Making him look like a zombie bunny. On top of that once the wound closed it became reinfected and abscess started to push his eye out. The doctor who went to for the second opinion removed the entire abscess with the sac intact. The filler it with antibiotic beads and then gave me a special cream to keep the wound clean. This minor surgery greatly improved Future’s appearance and happinesses . I would urge you to not use this vet and seek out a second opinion . This place cares only about money & don’t believe they are experts like they claim they are.
Really happy with our vet Alison and the rest of the staff. I recently rescued an exotic bird. I decided to take him for a check up just in case. It turns out my baby had a somewhat common infection. Alison and staff are super helpful and very knowledgeable. Because I am a new pet owner I have a lot of questions. Both the vet and staff are very kind about answering them all.
The vet could see my daughters rabbit today, explained the issues and options clearly. Staff was professional and caring. My first time going to a vet very happy with experience.
Brought my pair of ciaque in for a wellness visit. I was extremely pleased with the professionalism and timely manner of our appointment. Sadly, my birds are diagnosed with an illness. With Dr. Cummings I feel reassured that I will be able to give them the best care possible with their recent diagnosis. Dr. Cummings spent over 15-30 mins on the phone when she gave the diagnosis reassuring my wife and I that she had a plan and educating us on what we need to do. As a nurse that works in health care I’m glad to find a doctor that takes time to make sure we fully understand. I would suggest this place to anyone with a bird, prices are slightly higher but well worth the investment for your animals health and well being.
I really loved it. My pet Guinea pig wasnt acting normal so I took her there and they said that she had a small breast tumor. The doctor showed it to me and said I could feel it, I was scared and they said to make her better they could do a small surgery that could make her live a full life. Anyway I was very impressed with all of the knowledge and I really trust them to make my Guinea pig all better
Im upset about my experience here especially in comparison to the vet I went to immediately after this. I went here the other day for my pet rat who has a confusing but immediate issue that needed immediate attention. I was given an extremely high priced estimate that seemed unreasonable so I decided to look elsewhere. I cancelled my appointment the day after I made it and explained that I found a better suited vet for my rat. A few days after I made my cancellation and made it clear I no longer needed their service, I received a phone call from dr hess and she basically questioned my cancellation alluding to the fact that I was picking price over my pets well being and asked where I went instead of them, which is none of their business. In my opinion, this is so completely unprofessional and rude to call someone who has made it clear that they will not be needing your service and allude to this harsh and inaccurate claim. If it was out of actual concern for my pet that wouldve been different.
Dr Dewey is absolutely fantastic. She answered every single question I had and let me blast all my craziness spending an hour with me. Would 10/10 recommend to anyone. She saw my ferret who is intense and hard to handle, the techs were so great and I am going home with peace of mind. Thank you so much to this team!
I take all three of my ferrets here! Ive seen both Dr. Thielen and Dr. Britton; both extremely knowledgable and friendly. The entire staff, the receptionists, assistants, and doctors are super friendly and helpful. They make sure the cost of the exam and any tests are okay for you before they run them- which I love because Ive gone to vets where they say they need to run all these tests, dont mention a price, and then hit you with the bill after theyve already done them. Dr. Thielen and Dr. Britton offer great tips and answer all of my questions no matter how long the appointment takes. I travel 45 minutes from Rockland and it is definitely worth it. I highly recommend taking your exotic pet here!
Ive been bringing my guinea pigs to Dr. Hess for over 11 years. Recently, my nearly seven-year old guinea pig became ill, and was diagnosed with four concurrent health conditions, any single one of which could have been potentially fatal if left untreated. With the help of Dr. Hess and the phenomenal staff at the Exotics center, my guinea pig is now fully recovered. Her heart disease is being monitored and controlled with medication, and the other three issues have all gone away completely. Much of the credit for this has to go to vet tech Peggy Nardone, who spent several hours feeding and caring for my sick guinea pig over the span of an entire week. Id take care of the pig each night, and Id drop her off during the day so I could go to work. Without the fantastic care provided by everyone at the Exotics center, my guinea pig surely would have died. This was just one of the many positive experiences Ive had as a client.Dr. Hess has a great philosophy regarding medication, and is always cautious not to overprescribe treatments that arent necessary and could cause more harm than good. The facility is state of the art, and the x-ray machine is designed specifically for small animals, so the resolution of the images produced is much greater than youd get if took your small animal to a regular dog & cat vet for x-rays. Theres an in-house lab for analyzing samples, and scheduled ultrasound is available, although only on certain days of the week. Unscheduled sonograms may be available for emergencies, but Ive never had the need for this. However, the equipment is on-site. Anything that cant be analyzed or prescribed in-house can be sent out to an affiliate lab, pharmacy, or hospital.I live in close proximity to the Exotics center, but many other people travel great distances to obtain the best care available for their furry and feathered friends. Its definitely worth it.
Imagine going to the ER and as part of the visit the doctor tries to sell you supplements and some other health improvement device. Wait, whuuuut? Oh, and the price of these add-ons is baked into the final estimate for the entire emergency visit. Slick, real slick. Surely ethical business practices would have you quote the medical procedures separately from the optional well being add-ons.
If I could give no rating I would but I’ll just say this 1 star rating is for the kind staff and assistants only. Was told by the vet not to worry and I was like so he’s isn’t going to die and she says no not yet this happened to my bird and it’s 6 years later and he/she is fine. So I figured okay he needs recovery time. The vet says she wasn’t worried AT ALL. and he’s gone 5 days later. I’ve been so depressed for months now. Now I’ve lost plenty of pets in my life and I’ve always made the hard decision to let them go during there time. They are out of pain. I got to help them get out of there pain. But I was given false hope for the first time in my life regarding my pet and he was the one who suffered. HE SUFFERED! And it kills me inside every single day that he went the way he did. He suffered because of the vet here. I’ll never forget this pain. This is the worst pain I’ve ever had he was my baby and his passing was not peaceful at all! I will never return here ever again!
I called about a month ago. My bird ashley was bleeding from a mass on her wing. The vet called me back with 5 min and walked me thru stopping the bleeding. They had me bring her in when they opened. It was the day the manager was getting married. Ashley ended up getting some antibiotics and muscle relaxants. I returned 2 days later for a follow up. Then a few weeks later I brought her back to have a biopsy on the mass. While waiting I got her a shot of antibiotics. The day the biopsy came back they called me. We remained in contact throughout the whole process. If I ever got another bird I would definitely recommend them and see them from the start. Unfortunately ashley passed away this past Sunday. She lived a long life of about 20 years. I am very happy with the level of care I received at the hospital.
The Veterinary Center for Birds & Exotics is the best Veterinary I ever went too! I wish I found it sooner, I been there for almost 3 years! The reception Angela and the Staff are very loving people and are very caring! The waiting room is relaxing when you walk in with all the beautiful statues, their are exotic parrots in the waiting room Eclectus Parrot and a African Grey keeping us company when we wait.The exam rooms are spotless when you walk in, knowing the rooms are sterilize to prevent the spread of infection to one animal to another and knowing our Birds & Exotics are safe from any of the microorganisms in or on the environment to prevent the spread of infection gives me relieve!Dr. Hess... what can I say I love her the first day I met her! Dr. Hess lets me know before the exam what she is going to do and why! Dr. Hess does the exam and the blood work right in front of you and my birds are always calm when I am in the room with them! I love it when Dr. Hess and the Vet Techs pays close attention to my parrots if they have any signs of stress, Dr. Hess will give my birds a break to rest... she is very gentle with the Birds and Exotics! Dr. Hess and the Staff also uses a Bovie Pen to do the nails less stressful and its much quieter on the birds and exotics then using a grinder!Dr. Hess and Dr. Ravich literally treated my DYH Amazon Parrot in 5 days required treatment twice a day of medications for Lead Poison, my Amazon stayed at the Center 5 days, I dropped my Amazon Parrot off in the mornings and picked up my Amazon Parrot at nights to take him home! In 5 days of treatment my Amazon is lead free thanks to Dr. Hess and Dr. Ravich I cant thank them enough!I highly Recommend The Veterinary Center for Birds & Exotics! They have updated equipment and the most important thing you will leave there is the best Medical Care for your Birds & Exotics and a lot of Information about the care of your animal!
Dr. Cummings is extremely patient and caring. She took a great deal of time explaining medical options to me and my daughter, and never made us feel rushed. She is a great veterinarian for hedgehogs.
We brought our guinea pig to get checked out and he died while his blood was being drawn. Got charged for every single little thing including $180 CPR. In the end, we got a white shoe box with our dead pet in it.- Next!
Had a problem with my parrot Friday night and I called the emergency number, 10 mins later Dr Britton called and made us feel great that Pepe should be ok. The doctor told us to call in morning to see if Pepe can be seen. Dr. Marino examined Pepe and said he is fine. Dr. Hesss staff and doctors are so wonderful. I would recommend this practice to anyone.
Dr. Thielen did a great job with my bunny female. She is friendly and kind person and I can feel comfortable with her job. :)
You’re better off somewhere else. Too many “misunderstandings” with the people who work there. They will try and tack on as many exams to your bill as possible. And the staff and doctors are rude.
This place is extremely expensive and they didnt help my pet, but instead made him worse. I would not recommend this place. After I went through all their treatments, and my pet got worse they didnt even call later on to ask how hes doing. They got my money and completely ignored.
This is an exceptional business. Treatment of my pet was very professional and thorough. I very much appreciated the follow up calls at home.
The staff and doctors are very friendly and knolegeable. They treated my pet as if he was their own pet and they give everyone all the apropiate attention.
Wouldnt take my rats anywhere else! These people are kind, gentle, and they know their stuff. Reasonable prices too.
I’d recommend them to anybody with exotic pets, best vet experience I’ve ever had.
This place is the best. They truly care about you and your pet. The whole staff is extremely friendly and caring. I highly recommend this place!!
I called and they said they were 24/7 and I came with an emergency and got there with my pet and it said on a sign it was only open til 7pm
Quality and loving care at this center.
Best place on Earth
Total reviews rating 4
46 Reviews for Veterinary Center for Birds & Exotics 2023:
Review №1
2022-03-18Weve been bringing our three rabbits here since they were tiny babies. Theyve all gotten fixed here and visit regularly whenever theres a problem. Weve always had amazing and effective treatment that keeps them all happy and healthy. Dr. Dewey and Dr. Marino both have rabbits and really know the ins and outs of rabbit care. The staff are fantastic and super knowledgeable as well. Weve had our share of emergencies and its such a relief speaking to them when we call in. Everyone here loves exotic animals and is passionate about caring for them. I seriously cannot recommend them enough.
Review №2
2022-07-08During the last month, two of my budgies were examined by Dr. Marion on an emergency basis. On very short notice the Vet Center worked with me to get them in. The exam was thorough and Dr. Marion spent the time to make sure we understood what was going on, possible treatments, and prognosis. Im happy to report both of our feathered friends have recovered nicely. Im certain that without the care and expertise of Dr. Marion and the Vet Center the outcome would have been bleak. I trust them so much that I travel about 6 hours round trip in order to get the very best treatment for these small members of my family. Thank you all so much!
Review №3
2022-05-16Dr. Dewey, Dr. Hess and the staff saved our rabbits life several years ago when she developed sudden anemia. Dr. Dewey stayed after hours so we could have a rabbit specialist perform a liver ultrasound. They were able to perform a blood transfusion even though her veins were paper thin from dehydration and previous attempts to take blood at another hospital had damaged them. After this experience they instantly became our vet even though their were many others closer to our house. We are forever grateful for the care we received here and the extra year and a half we got with our rabbit because of the incredible job they did
Review №4
2021-11-24Kind, gentle and empathetic! The staff at Birds and Exotics are absolutely amazing and I cant speak highly enough of Dr. Hess. My sweet bunny Bella was in critical condition, so we found ourselves at this clinic under less than ideal circumstances. Dr. Hess was incredibly communicative and ensured that I understood everything going on including the pros and cons of each treatment option. My bunny couldnt have found herself in better hands and I cant thank Dr. Hess and the team enough for saving my little girl!! Highly recommend :)
Review №5
2021-12-23After seeing several exotic veterinarians I feel fully confident in recommending the team at VCBE. Dr. Dewey is one of the most knowledgeable and professional veterinarians I’ve encountered to date and she showed genuine compassion and concern for my pet rat. Despite living two hours away, I will continue to entrust the care of my pets to her expertise.
Review №6
2021-03-26Thank you so much to staff and veterinarians of Birds & Exotics! I had an appointment for my green cheek conure this morning as I was concerned with his unexpected feather plucking. I greatly appreciated the transparency of what everything was going to cost, and since the problem wasnt too serious yet, I was given different treatment plans with the professional advice of Dr. Dewey. The curbside assistance was very smooth and everyone was super efficient and so friendly. They took great care of my bird while in their care. Went home feeling relieved with a plan of action. Thank you so much!
Review №7
2022-01-06EXTREMELY OVER PRICED .while some of the staff were very kind , the people who Handled my precious pets ( my beloved chicken ) (then again later with a very sweet guinea pigs )in my opinion were very rough and inexperienced. grabbing and pulling them with seemingly no care for the panic or pain they were adding to the stress of the visit or the reasons why we were there because of illness or injury . The surgeries they put my animals through only turned into infection abscesses that they would not even examine or give any treatment for of any kind if I couldn’t pay up front more ridiculous Amounts of money ranging in the thousands. The so called expert was NEVER around . I was charged over 7 thousand dollars and with their insane and extremely inhumane Covid restriction rules Such as having to wait outside while they do whatever to your precious companion Including euthanasia or surgery!!!! They OBVIOUSLY DONT care about their clients needs or animals . ONLY MONEY . THERE IS NO going back for me . Why did they EVER Enter this Field in the first place??? THIS IS DEFINITELY NOT THE PLACE OF THE CARING PROFESSIONALS THEY PROCLAIM TO BE. I will have to travel further away for better respect, treatment and quality of care for the animals that I love and I suggest everyone else does too!!!
Review №8
2020-09-29The Veterinary Center for Birds and Exotics saved my birds life. My pet turkey was experiencing shortness of breath, lethargy, and lack of appetite. I had been taking her to another avian vet, who couldnt determine what was wrong, and referred me to Dr. Hess at the Vet Center for Birds and Exotics. In my opinion, Dr. Hess is the best avian vet in the northeastern USA. Not only did Dr. Hess correctly diagnose the problem that same day, but she administered life-saving treatments that saved her life. Dr. Hess also helped develop a care plan that continues to help my bird have a good quality of life, despite my pets diagnosis of a mass in her abdomen that is leading to ongoing inflammation. I feel confident that everything possible has been done for my pet up to this point to make her comfortable and happy. When I had questions about her treatment, Dr. Hess patiently answered all of my concerns over the phone. Her level of expertise is apparent within moments of talking with her. I also would like to add that the Vet Center never questioned my unusual choice of a pet turkey, and treated my case with the same urgency as anyone elses more common animal companion. If you are serious about getting the best possible care for your exotic animal, then I recommend this place wholeheartedly. Are they the cheapest? No. But, they are the best, and its hard to put a price on that.
Review №9
2022-05-27All they try to do is selling supplements and foods. You go for a simple checkup and they add on several exams. The final bill is too high and if you try to remove some of the vitamins they are getting upset and try to convince you. Waste of money.
Review №10
2020-09-14My family and I have been coming here for more than 10 years. When I was young, we came here with my leopard geckos, and they got the best care they ever could have, even having a few issues diagnosed that I doubt would have been caught elsewhere. Dr. Hess is a kind and caring veterinarian, and is probably the most well known vet here, but every single vet weve been to who works here has been excellent. They even offer out of hours emergency consultations, which I have been able to use twice- once during a recent power outage when Dr. Hess told me how best to take care of my lizard and my rabbits in the hot summer heat, and once when she was able to squeeze one of my rabbits in the very next day after she got caught chewing on a phone cord (the area was rabbit proofed, but shes a very crafty creature and got into stuff when our backs were turned) to help not only with what I knew could be a problem (burns which she thankfully didnt have, intestinal blockage/stasis which well find out if she has today) but also with things I wouldnt have thought about (Zinc poisoning). For as long as our family lives less than an hour away (which will be at least for the rest of our current exotics lifespan), this vet center will be our absolute go-to, and weve recommended it to all our friends. Never have we felt worse off after going here than we would have otherwise. I dont even usually leave google reviews, but I saw some absolutely bonkers ones while I was sending the directions to my mother, so I wanted to set the record straight: yes, this place is more expensive than the others, but youre getting world-renowned care of the highest quality for your pets. Its especially risky to go to a vet who isnt as experienced if you have a rabbit, and Im sure as hell not taking that chance when I know we have exemplary care right here.Thank you to every vet here for your quality service!