Delivery
Yes
Village Fireplace in Huntington Station
Categories
Location on the map
Huntington Station, Suffolk County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Phone: +1 631-351-1499
Site: https://www.villagefireplaceandb...
Site: https://www.villagefireplaceandb...
Opening hours
- Monday:Closed
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–6PM
- Sunday:Closed
Comments (28)
Awesome! Kevin and Matt serviced my gas fireplace at the beginning of their busy season within a week of my call. Very reasonable prices and friendly, respectful staff! I highly recommend.
I purchased a Vermont Castings Merrimack insert right after Sandy and since then weve been burning 3 cords a winter. Not one problem! Kevin and Matt were very helpful explaining everything and the install went smoothly. Very professional.
The owner Kevin installed my fireplace doors and glass approximately 3 years ago. We use the fireplace (maybe once a year) . We used it recently and the glass cracked. I went in to see him and he said that the glass was under warranty but that it would cost me $150 for a service call. I said that it looked fairly simple to do and that I would do it myself. He said he would order it. Approximately 2 months later I went into the store to see why the delay. Hes on the phone and yells over to his assistant that he never ordered it because he needed the other glass panel on my fireplace to make sure of the measurements. I left went home and remeasured the glass panel. I called again. This time I was told that I needed the receipt from His store!!!. I know this store. I sit on the board of a homeowners association and have recommended them in the past. I asked his assistant to have the owner reconsider his actions and make good on the warranty. NO RETURN CALL!!!. You may want to avoid this fireplace center and seek out a more reputable firm. Otherwise you may want to wait for a going out of business sale as the business conduct of the owner tells me they wont be around for long!!
On March 25, we went to Village Fireplace to move forward with the purchase of a Pellet Stove. At that time, Kevin, the owner, informed us that he would need to come look at the space and there would be a $217.25 fee that would be eventually put towards the installation costs.As we were eager buyers ready to move forward with the Stove we wanted, we agreed. Kevin came to our house on March 29. He mentioned he would be going away on vacation for a week but his installer would come look at the space soon and he would be in touch as soon as he heard from him. I followed up on April 11 and April 16, finally getting a response and notification they would be coming on April 18. As he is leaving my house, he lets us know he will get back to us by Friday, April 20 with a revised cost for the stove, installation parts and installation. I don’t hear from him and once again, followed up twice via email.Finally, on May 1 (12 days after we were told we would hear from him) we receive this in the form of an email subject line: “Pellet stove estimate based on revised installation method.M-55 pellet stove with adapter,clean-out T, one 45 elbow,two 90 elbows,all pipe necessary and termination.Also with add-on outside air kit using rigid duct pipe instead of flex.Material total $5734.00 plus $494.56 in tax.Grand total of $6228.56.Outside authorized contractor cost at $1500.00 plus tax.” The body of the email simply reads “Thanks - Kevin.”Now, given the final cost of the pellet stove is $1200 more than originally told, I would expect to see an itemized list explaining why the materials cost what they do. Also, I would expect to see mention of the fact that the $217.25 I already paid would be taken out of the contractor work, which is what we were told when we agreed to it. A bulleted list in an email body would have sufficed. Instead, I simply received a run on sentence that was included in the Subject of an email. Not even in the email itself.I choose to do business with people who operate professionally and respond in a timely fashion. As this is a several thousand dollar project, I expect to be treated with common professional courtesy. When I emailed Kevin asking for a refund of my $217.25, I did not receive a response. And after following up once via email, I called and was told I had misunderstood what I was going to receive and wouldn’t get a refund because I agreed to the site inspection fee.While yes, I agreed to pay that initial fee, I did so with the belief that that money would be spent on the eventual work. Unfortunately, I was not treated with common professional courtesy — emails were not replied to in a timely manner and my estimate was not provided in a clear, professional way — and don’t feel comfortable moving forward with spending thousands of dollars with someone who can’t provide that to me.If I owned a business, I would have immediately called the client once I received the email asking for the refund to explain the misunderstanding and promise to make things right. I, as the client, had to follow up two days later, and left that conversation without any sense that he wanted to make things right. I will be calling my bank to dispute the charge.
We had to have our fireplace serviced because our remote was not working, Their serviceman Matt did an outstanding job and replaced the wiring that was damaged. They were the ones I from whom we purchased the gas inset and I give them my very highest recommendation for installation and service. Brian and Grace Casey
Just had our fireplace installed and from start to finish, Kevin really took care of us. Walked us through the process, very knowlegeable. Will be recommending Village Fireplace to family and friends. Cant wait for winter!
I purchased a Weber Genesis 2 bbq from here, just wanted to say how happy I was with the sales person,he was extremely knowledgable and friendly. I dont understand why anyone would make a purchase like this from a big box chain instead of a local business, they help you get the best model for your needs. He took the time to educate me and didnt pressure me to purchase anything. They also delivered it and set it up for free, which was great. I would definitely recommend village fireplace to a friend.
Kevin is certainly knowledgeable, but kept going into detail about products we had already learned were not suitable. Looking forward to a great gas fireplace.
Great experience shopping here. Kevin is super knowledgeable and will spend his time with you to make sure you get the correct product.
Kevin and Matt are great guys and very knowledgeable of their work.
Everyone including Kevin is very knowledgeable and helpful....
Good service and really helpful people
All of the fireplace shop are thieves, dont know why dont care
Very helpful and knowledgeable staff.
Great customer service.
Great service!
Its great
EXCELLENT SERVICE
Total reviews rating 4.2
28 Reviews for Village Fireplace 2023:
Review №1
2022-01-29Kevin and Matt are great. Kevin got us a gas insert for our new house in Melville quickly and made everything easy for us. He was helpful and patient throughout the process and we are very happy. I would highly recommend village fireplace and I know I’ll be going back to them if I ever need another fireplace.
Review №2
2022-09-17We had a great experience with Kevin purchasing and having our wood burning insert installed in our fireplace!
Review №3
2021-08-25No one knows more about fireplaces than Kevin. He informed me about every choice possible for my custom fireplace doors for my NYC apartment -- and followed up on everything promptly. He even installed the doors himself...and when an owner does that, its impressive. He also explained everything to me during the installation so that I knew exactly what he was doing and why, showed me how to remove/reinstall the doors, and how and when to use the damper. Perfect job.
Review №4
2018-05-04We came in here one day after lunch in Huntington to look at the electric fireplaces. We were finishing our basement and I always wanted one. Kevin couldnt be nicer as he showed me all the fireplaces in the store, showing all the features, then how I could even order the newest possible thru him even though it wasnt in the store. I went with that option since might as well get the most realistic and best one if we could. Plus we wanted one hardwired in the wall instead of plugged in. He ordered the fireplace and let me know once it came in which was like 2 weeks. We couldnt be happier with this fireplace, its the highlight of our basement! It looks so realistic and its just gorgeous. Everyone just loves it. Id highly recommend this store plus they have nice looking grills on the other side of the store and were probably gonna go back for one of those eventually since ours is an old POS lol.
Review №5
2020-11-17We purchased a new gas log fireplace from Kevin at Village Fireplace. We love it!! Kevin was very helpful about meeting our needs. Matt installed the unit and we can’t say enough good things about him! He was extremely informative and explained and showed us everything he was doing! Thank you Kevin and Matt!! We love our new fireplace!! We highly recommend Village Fireplace!!
Review №6
2021-03-13Kevin hooked me up with a fantastic new gas fireplace. He’s totally professional and it’s clear that he knows what works. Matt came and did the actual install and was great. I love my fireplace and am so happy I chose Village Fireplace.
Review №7
2021-05-07Village Fireplace replaced my failing built in BBQ with a high end AOG natural gas grill. It was a tough project as the existing brick island needed to be completely retrofitted. They were extremely knowledgeable, carry high end equipment, and helped me pick out a great grill. They really went the extra mile to make sure the project was done right from ordering to install.Top shelf. Highly recommended.
Review №8
2020-10-27I purchased my first home which included a beautiful wood-burning stove. Unfortunately there was a crack in the glass that need to be replaced. I brought the two pieces in, the gentleman working there measured and traced the glass piece and said it would take 2 weeks. I got a call 5 days later that the glass was in. I just picked it up, he brought it out to me, and it fits perfectly. Would highly recommend. When it’s time to upgrade I will be bringing my business back here. Thank you for your excellent work.
Review №9
2020-02-05Kevin is an absolute gentleman! His customer service and knowledge is fantastic. He came to my house numerous times to make sure everything was perfect from the beginning to the final installation. I would highly recommend him!!
Review №10
2019-12-26We had Matt come over to troubleshoot the 10+ year old fireplace in our new house. He got it up and running with little hassle. He walked me through everything he did and how to best operate and maintain my fireplace going forward. Super satisfied!