Kerbside pickup
Yes
Von Maur in Victor
Categories
Location on the map
Victor, Ontario County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Amenities
Public toilet
Yes
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 585-223-3417
Site: http://www.vonmaur.com/
Site: http://www.vonmaur.com/
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–6PM
Comments (199)
VON MAUR - The last of the fanciest departments 🏬 stores
Typically, this is my favorite place to shop. I was bothered that the supply of merchandise is currently limited. Brands appear to be of lesser quality. Staff not as interactive with customers. Whats going on???
Excellent service in mens suits, and formal dresses. Both sales persons were friendly, knowledgeable, and gave me time. The mens suits salesman was wonderful. I would have purchased the suit from here, but I found the exact suit at another store at 55% less. The formal gown for my mother I purchases it for my mother, it was so beautiful, and the sales woman was bright, and very happy and helpful.Great people working for your company!!
Went shopping for a dress for an upcoming occasion and the sales lady was really rude and made me feel uncomfortable there. Don’t recommend coming here.
VON MAUR is a really high quality department store. They are very clean and organized.Their extremely friendly and helpful. The quality of goods are very good and exchanges are very easy.The rest rooms are very clean and comfortable.
Our favorite store at east view. Beautiful selection of clothing and gifts for kids and adults. I always browse the sale racks first tho!!
Von Maur needs to hire a new merchandiser for real. Theyre selling last season suburban grandma and wife stuff. The frist few times I went years ago, I was surprised how up to date with the trends they were. Had everything I put in my Amazon designer wishlist😏 Im a merchandiser by the way. I buy things just to see it in store months or years later. So trust me...if I say your store is dry, thats facts 🤷🏿. Annnywways...stop by and support all the mall. Alot of stores are closing😫They need your stimuli💰
Excellent shoe department! Top of the line service and merchandise. As anew mom I really valued the womens lounge to feed my infant. Always worth the time to shop here!!!
I love this store with all of my being :-D So friendly, great service, employees engage in conversation and always convince me to buy something.... It is just so so nice, the gift wrap is AWESOME, especially when in a hurry for a last minute gift. It is also always very very clean, which can not be said for other stores at the same mall. Thank you for being my favorite store for the last three years since I moved to Rochester!
Nice place to look, is an upscale, expensive department store. Really pretty womens dresses, adorable high end baby clothes, etc. Fancy bathrooms!!There is also a nice seating/lounge area outside of Von Maur.
I really like this store. They are the new Lord n Taylors for me. The store is just gorgeous in its layout, and the staff are always warm and friendly. Some store make you feel invisible, but not Von Maur.....they see me. They are somewhat pricey, but you can always finda deal. I would certainly recommend anyone to shop here, and experience the VON MAUR service.
This clothing store is another world. Very expensive and exclusive to the maximum. Woow! I like it.
Really nice selection of clothes in the contemporary section plus a great shoe department.
Love everything about this store. Reminds me of how stores used to be.Friendly, helpful sales associates, great assortment of clothing lines, quality clothing...I could go on and on. Best place to shop!
The handbag I had been eyeing in store a few days ago wasn’t online, so I called to see if they could ship me something from the floor.Nancy in handbags found the bag, patiently took down my 3 gift card numbers, wrapped it up beautifully, and shipped it the same day.Amazing customer service! And great sales.
This place is not a good choice they offer nothing better than the retail on line stores and upon calling and speaking to Emily the manager today she was very snarky and dismissive of my questions and putting words in my mouth, and they obviously dont care about keeping money local, so skip this store and buy on line, you will get better service and probably a better price they dont even help you with any warranty issues any more, they just tell you to go to the manufacture so there is no point in buying from them GO DIRECT at least the warranty will be valid and registered. Emily acted like she could care less about my business and in this day and age with the malls not having much business you would think she would care more, this type of customer service is poor for a supposed high end store.
Von Maur always comes through with unique, classy styles and clothing for myself and my daughter. The staff is wonderful. Very helpful, polite and respectful. We love it there. And how can I forget the cleanliness; store is so neat making it easy to browse and the dressing rooms are spotless.
I was under the impression that this store carried luxury items.
Stopped in with my wife. She was looking for a dress for wedding. Not only found what she was looking for but was 40% off. Great service. The girl who assisted her was very helpful.
Great place to shopNordstrom of the west its called!!
The store is so over priced that my mind is just blown away anytime I see someone standing at the check out station. But the one thing I can afford in this store, is to use their amazing, this must be how the rich people always feel when they need to go, bathroom. Yes thats right. If youre at the mall, and youre using any other bathroom you are denying yourself the opportunity to all uppity. Need to wash your hands? Bath and body works is likely crowded because of those great sales, you should go to Von Maurs bathrooms. The store wont be busy, because their prices are so outrageous anyone buying anything must just be doing it, because they can. There is nothing there you cant find at Walmart. But in all fairness 5 stars for your public bathrooms. 10 out of 10 fish.
I love this store and the very unique shopping experience that you get here. It is almost like stepping back in time when shopping was a special experience that made you feel like a valued customer. You get greeted with a smile and a friendly voice each time I have been there. A gentleman is playing piano which helps sets the mood for a relaxed and enjoyable time. Even the ladies lounge leaves nothing out, there are shelves in the extra large stalls for your packages and purse, seating outside for your companions and it was extremely clean. They still offer free gift wrapping and will hold your packages until you are done shopping for the day. Von Maur may be a bit on the expensive side , but they do an excellent job of customer service!
Excellent storeBeyond others on customer service. Free wrapping, shipping, shortening of pants. Interesting labels for clothes, some new to me. Great larger womans department. Terrific clearance prices. Nice kids department. Interesting gift department. Super large, clean ladies room. Superior store.
Good experience overall. Able to use restroom without questions... Mens and womens were clean and sanitary but low on soap. Shoe dept was very helpful with both of my children.
Doesnt have much of a in store selection of items anymore.
Love this store. If you an outfit for yourself or anyone else in your family you will find something at this store. Great place to purchase gift items also. Love their Jewelry collection, a nice selection of different designs. Large selection of perfumes. Dont forget the shoes!! Go there you will surely find something.
Really nice department store in upstate new York. The help here is very friendly and professional. They are appreciative of the customers and knowledgeable about the products they are selling. The atmosphere is relaxed and soothing with a pianist playing live in the store. This us an excellent store for gifts and shopping for yourself they offer several purchase points on most of their products making it easy to find the right fit. This us a higher end store so not exactly where to find a sale item but not outrageous either. I recommend this store for quality gifts for yourself and others.
Very friendly staff. This was my first time in this store and I was very impressedThere was a women playing a piano on the main floor and tou could hear it throughout the store including the upper level. I was very pleased with the womens restroom. It was very clean and updated. I had my 4 week old son with me and I had a very nice and comfortable room to nurse and change him in. The room included a rocking chair, very nice vanity to wash hands, and a safe changing table that wasnt the old plastic wall pull down unit. Prices were very reasonable too!!
Was pleasantly surprised by how classy and well organized this place is. I love that they even have someone playing piano right in the center of the store. The staff are very welcoming. This may just be the best department store in the entire Rochester-Syracuse-Binghamton area.
Great service when you find an employee to help, appreciate that!
Beautiful store. They have a man playing piano. The bathrooms are beyond awesome. I wish I could have took a nap. Definitely upper scale on prices. Staff were pleasant and helpful.
This store makes me want to go to the mall again. It is such a pleasant shopping experience, from the warm staff to the live piano to the exquisitely appointed ladies lounge to the wonderful shoes, I just want to keep coming back here. Great sales can make it more affordable than youd think, too. Its absolutely worth checking out if you are looking for adults or kids clothing or shoes of any kind.
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Tom in Menswear. I was facing the problem of finding a suit that would fit me properly because of my odd build. Tom took the time to walk me through in detail how a suit should fit me. Prior to talking to Tom I had several fitters in other stores recommend suits that did not feel right. Tom took the time to walk me through every aspect of how a suit should fit. The ability to provide the accurate and honest information exceeded my expectations.I really commend the outstanding service provided by Tom and I feel that he is a valuable asset to your organization. While the footprint of retail stores diminishes in this current age of online shopping I feel that your organization can continue as a viable business model if it continues to promote outstanding customer service. I am really pleased with the knowledge and skills of your staff. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.
The store is lovely. Especially appreciate the back room discount shoes. Always able to find great bargains there.
Now you have the Christmas Spirit! The store was decorated so beautifully! Everyone was happily shopping and enjoying the beauty of your decorations. The piano is a nice touch, too. Ill be back next year for another boost of Christmas Spirit!
Wonderfully appointed upscale store still some great values to be found excellent service with tremendous attention to detail
Fantastic selection of very nice cloths. Be prepared to spend a small fortune, but everything you buy will be stylish, soft and last for a long time.
Von Maur is a beautiful store. Beautiful displays, very clean and outstanding employees who are friendly and want to help make your experience special. Visiting Von Maur during the Christmas season is a must. Reminds me of department stores as they were when I grew up.
I LOVE this store! The sales associates in the childrens and adult shoe sections as well as the hosiery and lingerie sections are very polite, helpful, and friendly. I love the layout of the store! Its so easy to find exactly what Im looking for. I hit this store before any others when I go to the mall.
Beautiful, well kept store. Entire store including bathrooms are very nice and clean. They have a very nice mothers room too upstairs.
The last TRUE department store. This is how you remember those finer department stores. Very attentive staff, Very professional- even the young ones. Highest quality and name brands offered there. Complimentary boxing of items and professional gift wrapping! And did I mention the live piano there while shopping?? Definitely feels like youre somewhere high end in Manhattan..
Love the added touch of a pianist who plays songs on request while you shop. The staff seem to be a bit snooty hence the 4 stars. The store at this location doesnt carry too many options however their website does offer a variety. Bathrooms are excellent!
Very clean store, appreciated the classical piano player. This in my opinion is a high end store, however you can find a few things on sale. Tom in the mens department was e tremendously helpful,he provided me with phenomenal customer service. It was so refreshing to just experience good old fashioned customer satisfaction, seems to be phasing out in most stores that I patronize these days. I appreciated how Tom took his time to make certain that I experienced a pleasant shopping experience. Shopping here actually takes you away from the husle,and bustle of most retail establishments that dont take the time to provide this classic experience.
Upper end clothing store with a nice selection of everything from workout to formal wear. Prices are on the higher end with some sale racks throughout the store. Associates are friendly and helpful. Amazingly they carry coats from Arcteryx, which is a very high end functional company mostly aimed at the outdoor athlete. Certainly not what you would expect from a mall store.
Just ealking into the store from outside is welcoming. Clean, artistic, proper lighting, no clutter all create a pleasing ambiance. Staff helpful without ever being pushy which is very important to me. More expensive than other department stores in the region but I feel I am getting the quality I desire so thats OK with me
A little bit too high end for my personal tastes, but i can see the appeal. No sales in evidence, but i can imagine that the normal frequenters arent particularly looking for that. Great store layout with awesome decor and vast selection of products. There was even a gentleman playing piano. Ill end on that note
It was my first time here, but it felt like no one was working throughout the store. Mens, womens, shoes... NO ONE. It felt abandoned. I wont be going back.
The staff were pleasant, helpful, very well informed, and easy going. There really want anything to complain about. My wife found exactly what she was looking for and there was zero pressure to purchase. I was not so lucky, but the salesman helping me new exactly where else I could look and didnt hesitate in sending me to a competitor so that I was ultimately taken care of. It is a fair bit more expensive than other department stores at full retail, but their sales are much more competitive. In addition the quality is higher to start with. So shop sales and know that your getting your moneys worth.
Great place for high end shopping and is such a nice atmosphere in the winter month w Christmas decorations and piano player!!
This is a beautiful store with lots of high end clothes and other clothing related items. You can find some real gems here. The store itself is done up to look very esthetiquely pleasing and it manages to pull it off without looking garish.
Nice store but high prices
I visited when looking for a sport coat and evidently I didnt look like a serious/upscale enough customer to warrant much help or consideration. The sales person wasnt rude; he was just completely disinterested in being helpful. He literally pointed me to the jackets in my size and walked away.
I was shopping for an anniversary gift and Marie help me locate and then suggested I get them gift wrapped so helpful I will definitely return
This store is awesome! Classy, elegant---love visiting here at Christmas and hearing the piano player doing Christmas carols! Definitely uplifting!
Really enjoy shopping here and all the staff is very helpful.
Never really wrote a review for a Retail Store before. Anyways I read the other reviews have to agree with all the positives! Its classy, beautiful layout, antique wood is just soooo WOW, definitely upscale with super kind, helpful, associates whos main agenda is towards the customer! For the person who wrote that the associates were not interested in the customer is WRONG! They are taught to let the customer browse with out being aggressive for a sale! They are not car sales persons, they are truly associates who are there when you need something NOT there to hear your life story! To boot I have head how there Management treats them and it is nice to hear good compliments from even the associates are treated. There Credit Department is really awesome because Von Maur handles there own Credit which is not like any other retail store another AWESOME from me! Thanks for making me feel like a REAL customer you have earned a customer for life!!!
I LOVE this store. High end merchandise and sales people are so warm and friendly. This is my first go-to place before I venture to any other store. I get tired of stores that look like a yard sale. This store is wonderful.
I use to think this place was waaaaaaay above my pay grade...then my Wonderful Wife made me go with her and showed me the way...LOL.Great Staff and Great deals if youre willing to shop a bit. Cleanest public Bathrooms Ive ever seen in any store ever!
Thank goodness for Von Maur! With Red Barn closed for good, Brooks Brothers closed at least temporarily, and Lord & Taylor closing soon, theres no better place in Rochester for business (and business casual) attire.
The clothing is beautiful and so many options to choose from.
I absolutely love shopping here. All the employees are so helpful and want you to be satisfied with your purchase. I wont buy my hand bags anywhere else but here now. Thank you East View for having such a great store nearby.
Beautifully decorated for Xmas very nice store wonderful lines of clothing
They have a live pianist! Play space for kids upstairs. They offer some nice quality brands, a lot of options that I thought you could only get online.I like to get the kids clothes on sale.
Love taking my daughters there. They love almost everything in the store. All employees are eager to help and they are very nice. Thanks for making our shopping easy.
Visited Von Mauer at Eastview today with my elderly mother for some Christmas shopping. My mother has mobility issues and was attempting to enter the ladies room on her own when a young woman came along at just the right moment and helped her into the ladies room, stayed with her while she was in there, and then helped her back out. I then asked the woman if she was a Von Mauer employee and only then learned that she is the manager of their Eastview store. Talk about going above and beyond! A wonderful person and a first rate store.
Small selection compared to Lord and Taylor. Clothes are expensive. They do have a large petite section but my friend could not find many business-casual petite clothes.
Love this store. My wallet always takes a hit after visiting here. The store is always very clean and organized. The staff is friendly and courteous.
Its an upscale department store.
Love shopping at Von Maur. Everyone is helpful and can always find something unique. The home goods department is my favorite for myself & for gifts (but the shoes, purse and dress section are right up there...)
High quality at good prices and their employees are extremely helpful. The piano gives such a relaxing ambiance. The ladies lounge is like a 5 star hotel.
Total reviews rating 4.5
199 Reviews for Von Maur 2023:
Review №1
2021-12-15This was my first visit to the store. Its absolutely beautiful in this store. Garland and Christmas trees everywhere. Beautiful seating area to sit in. It reminded me of a high end store that you would see on New York City.
Review №2
2022-04-19You really should make the trek from wherever you are to visit Von Maur. The Name and the atmosphere may present the illusion of a Grand Store catering only to the affluent. Well, dont be fooled by the Piano player. Von Maur has something for everyone and any budget. A simple litmus test for your pleasure is visiting the ladies shoe palace. Von Maur has those unique sales tucked away in a private room next to the Mall entrance. Ladies are attracted to these sales like Butterflies to sugar water in the Middle of Summer. After you select your new high fashioned shoes, cruise over to the Jewelry counters for fashion, 14k, diamonds and watches. Shop try and buy to accent your own personal style. Then, you have to check out the fragrances. If you think that is too much, take the escalator or the elevator to the second floor. Emmerse yourself in the dresses, Gowns and accessories. It may be exhausting for your first time around Von Maur, so save a little bit of energy to shop the Mens department. You will quickly learn from the knowledgeable associates Von Maur has one of the best departments for Men in New York. You are certain to find something special for your Son, Dad, or maybe that special Man in your life. Personally, it will ease the guilt of spending much of the time collecting your own Bounty. The Piano player helps.
Review №3
2022-01-08*NOTE* this store has two floors and has an escalator as well as elevator. Mens bathroom is on the first floor labeled as such and the womens restroom is located on the second floor by the childrens clothing end and is labeled womens lounge.One of our new favorite stores and we drive 1.5 hours away to come here. They have higher end clothing and accessories of big label and lesser heard of labels (comparable to better quality than bigger labels). All the associates were very friendly and helpful, not stuffy or pushy. They introduce themselves, ask what they can help you find and leave you be to peruse and shop.
Review №4
2022-03-06Upscale and elegant full service family owned department store.
Review №5
2022-01-27The store manager Leah is absolutely phenomenal! I truly cannot give her enough praise.I was very bummed when a beautiful pair of shoes that I had ordered for myself as a congratulatory gift, never showed up in my mailroom… although tracking had said they were delivered.I opened and investigation with USPS and called Von Maur customer service who then directed me to call the store. At first I dealt with Nancy who was quite lovely and detail oriented, very determined to resolve my problem. In the end though it was Leah who contacted me and wound up taking over. She gathered additional information and called me back in a very timely manner to let me know that she was sending a me a new pair of shoes.I was elated! Leah went above and beyond and showed a true act of kindness… it made my entire day so much better and I appreciate that wholeheartedly.
Review №6
2022-03-25Found some clothing items here rather than ordering online. Also bought some make up with a free gift. Store very well organized. Easy to find things.
Review №7
2022-04-05Caroline is the kindest and sweetest person at von maur, although all the associates are wonderful she went above and beyond to make me feel appreciated. Thank you for helping and talking to me about the makeup eraser lol please give her the appreciation she deserves von maur, perhaps a gift card or a raise :-) thank you again.
Review №8
2021-12-20Today was the first time I went to Von Maur & it is now my FAVORITE store in Eastview. The store was beautifully decorated for Christmas. There was a pianist playing Christmas songs. The service is impeccable, they are the only store, that I have shopped, that gives you boxes AND wraps your presents for no charge!!!! They have a great selection of clothes, perfume, jewelry....etc. I now have to take my boyfriend & shop some more!!!!!!!
Review №9
2022-01-31Talk about quality this is the store, outstanding products. Been a long time customer and there service is top notch.The store apperance excellent. The salespersons are very helpful and very friendly. Keep up the great job.Gerry
Review №10
2022-01-30I visited the store because they had the closest bathroom in the part of the mall I was in it looks really nice and fancy its very clean minus the bathrooms I would highly recommend to anyone who has extra money to burn