Wheelchair-accessible car park
Yes
Walmart Auto Care Centers in Rensselaer
Categories
Location on the map
Rensselaer, Rensselaer County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Phone: +1 518-283-8000
Site: http://www.walmart.com/store/194...
Site: http://www.walmart.com/store/194...
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
Walmart Auto Care Centers in other cities:
Comments (63)
Excellent service! Employees work hard to help and satisfy everyone fairly on a first come first serve basis. Bought new tires. Excellent price and quality. I will definitely go back for next set of tires.
I called about a spare tire i brought from them that i have a warrenty for they guy wouldnt tell me his name who i was speaking to i ask to speak to his supervisor he hung the phone up on me i called customer service who put me thru to the manage come to find out the auto employee name is BILL very disrespectful
Everyone in this department was very friendly! I got towed in from getting a flat and had to have a new tire installed. When my car was ready it was dark outside, the auto center was closing, and I had my infant son with me. One of the employees shut the garage so my car could warm up and I could safely put my groceries and my son in the backseat. When I was done, he opened the door again and watched me back out so I was safe!
Came in to get two new tires put on, they said they could get me right in when I called. I dropped it off and in two hours they call and say they have an issue and I need to come in. Upon arrival they say a lugnut won’t come off so they can’t handle it and it is policy.... but the other Walmart I got it done at needs to handle it because they are the cause. So after two hours they did an oil change. Total waste of time, skip this one.
Ive had tires installed here ,many times. They did a good job mounting them. You get what you pay for. If youre unhappy with it, go spend twice as much somewhere else. Like buying a Ferrari at the Kia dealership.
They doesnt care for customer and very rude.. Need to get tire rotation/balancing done and 3rd time they sent me back when they have empty slots in garage.. Saying they are full..
This is the absolutely worst place to bring your car. I needed a simple oil change and not even within 100 miles of getting an oil change my oil starts leaking out and I have absolutely no oil in my car, plus they charged me a ridiculous fee of $50 for an oil change. Come to find out, whoever worked on my car completely striped my car and screwed up everything. I now have to take my car to a real auto mechanic who actually knows what theyre doing and spend a huge amount of work on my car all to these dumbasses. (Exscuse my language) the worst part of the whole experience was the customer service, I asked the manager to simply fire whoever did my car or have them work in another department and she said werent not able to do that. Obviously theyre going to keep the employee who screwed up and keep screwing up more cars. I would not recommend this place to anyone, EVER. Go somewhere else or if you know anybody whos a mechanic who can do a simple oil change correctly, I would recommend that. Spend the extra money if you have it. Dont be a fool by these people
I would give 0 stars if I could. I brought my car to Walmart yesterday to have a tire repaired. They told me it was not repairable and I needed an entire set of new tires. Im getting a new car in just a couple weeks and just need this one to be driveable in the meantime. I told them Im not buying tires and to put everything back. I took the car to Mavis today and got the tire repaired with no issues. The tire was repairable, Walmart was trying to push me into buying tires. Never again will I take any vehicle of mine to Walmart for anything.
They have a really terrible manager she is old lady. She even does not listen !!! But employees are friendly
I called several weeks ago asking how late I coukd come in for an oil change on 12/21. I’m told 5:30 or 6ish. I arrive tonight (12/21) at 5:20 and walk in. Guy at counter looks at me and starts shaking his head (appears in disgust) and says, “can I help you with something?” while looking at me with what appears to be an annoyed look. I say, “Can I get an oil change?” He looks at his computer and while appearing to be distracted by something on his computer, says, “I was just told we can’t take any more cars this evening.” Still not looking at me, pauses, then says, “you can come back at 7 tomorrow morning if you’d like.” He then looks at me while I ask, “what time do you close tomorrow?” He starts shaking his head as if disgusted again and says, “AGAIN, 7 pm but if you’re not here by 5 there’s no guarantee I can get you in.” I just said ok and walked out. It wasn’t so much what he said and didn’t say, and more about very rude body language. Absolutely awful customer service. While some may be annoyed they were originally told 5:30 or 6, I understand completely they get busy, but he should have said something like, “ geez I’m sorry we’re not able to get you in tonight as we’re unexpectedly busy, but we’d be happy to get you in tomorrow if you come back between 7 and 5. Sorry for the inconvenience.” I couldn’t get over the annoyed look, shaking his head back and forth, staring at his screen while talking to me, saying “AGaIN” when telling me what time they close tomorrow when it was the first time I asked and the first time he mentioned it. Even if I asked again he should answer and not stress, “AGAIN”. Communication goes both ways. I felt like I couldn’t wait to leave as if I was annoying him to no end. Wow. I’m sure Walmart can find many other people grateful to work that job and with a little happiness in their attitude. It was my first time there and definitely my last. The woman behind me in line left shocked as well.
2 hour wait for a basic oil change and a patch on my tire. This was with only 2 people in front of me. I get waiting when its busy, but waiting this logn when its not is rediculous.
I love those guys. They are honest, courteous, and quick. I always think Walmart in East Greenbush first when something goes wrong with my car. And the price is always fair.
Good effort by an employee to fix his own mistake, but the estimated wait times are a joke. Spent four hours waiting for tire mounting when I was told 90 min.
Staff is always super friendly and knowledgeable. If you need an olli change or even tires you cant bear their prices.
The lady there was just rude and that was my second experience from a year ago. Went to Mavis instead
They dont answer any of phone lines and the employees have no clue what is going on in life. Horrible customer service. I would recommend another Walmart.
Terrible asked if they would be done by a certain time they said yes then quoted a completely different time. Then gave attitude when asking for my keys back because I have to get to work.
Terrible serviceI go to get a nail out and they won’t fix it unless I buy 4 tiresRip off and unacceptable serviceIt’s called bullying when you refuse service to a customer if they won’t buy all 4!!!!! Will never go back
They say it is close at 7pm, I got there 6:15 and they said can’t change my tires because they are closing soon. I had the tires in the backseat of my car. I got there as soon as from work. I went inside and they where doing nothing.
Poor service felt ignored waited 15 minutes before anyone acknowledged I was there. If it wasnt for a sales clerk from another department who helped me I think I would still be waiting.
Went for tires. Told it would be done in approx an hour.... 15 minutes later a call telling me they are out of my tires.
Never had a bad experience here. Always just okay, thatll be X amount of dollars and Y timeframe. I come back and its done.
Go there for cheap price on Viva 3s and oil change.A real life saver if you have kids too.
Good cheap tires, didnt take too long either
Not bad if you have 3 hours to kill for 4 new tires
Tracey in auto care gives poor customer service and is disrespectful; at least to. I felt disrespected and disregarded. But lets be blunt who cares...
This shop always executes well! Quick service and tires done right.
Not bad for limited service like tires and batteries
Terrible customer service. Very unpleasant and unprofessional
Lied about not being able to fix a tire
Great price on battery and free installation done quickly
Quick and good. I love that type of service.
The mechanic was very rude and treated me like I was stupid.
Service about average. Usually understaffed. Can be a long wait.
This is the slowest tire center ever been in
Oil changes and quick tire fixes!
Not good, not bad. Its a Walmart
Quick friendly service helpful staff
Thanks guys for installing the battery.
Quick service.
Very helpful kind and courteous
As good as any walmart
Great Service
Fast, great price
Quick friendly service
Great costomer service
Waiting and waiting 😩
Very good service
Great prices
Great service
Great service
Tires
Good service
Total reviews rating 3.5
63 Reviews for Walmart Auto Care Centers 2023:
Review №1
2022-03-06One particular man there tall with a ball head, ruins my experience everytime. He has an attitude and is extremely rude. Everyone else is amazing.
Review №2
2021-10-31Lifetime tire balance would be excellent if they could actually balance a tire. Post installation of 4 new tires, my steering wheel would shake at >60 MPH. Brought it to another Walmart location and requested a re-balance. Same deal. Suspected worn tire rods and replaced them, paid for another alignment, same deal. Brought it to a reputable East Greenbush route 9 & 20 business, and they found a tire off by 4 oz! They balanced it for me, and Ive had no trouble since. This cost me a lot of time, money, and hassle. Although the Walmart staff was friendly and professional, I dont know if their equipment or lack of training is to blame. I would not risk going there again.
Review №3
2021-12-22Tire change service. Great early morning customer service. Customer rep was very helpful and cheerful. Technicians worked efficiently to get me in/out asap.
Review №4
2021-02-25Terrible customer service. No one at the desk taking customers while there is a long line waiting. Staffs walking around don’t know what’s going on. Was told to wait for 30 mins but it took hours just for a standard oil change.
Review №5
2021-07-23I called to make an appt & they had an opening within the week. Once I arrived I was immediately greeted by a mechanic. I checked in at the desk & they started working on my car shortly after. I browsed the store while they worked. They called me once the work was complete.Appt at 9am & was out by 10:15.
Review №6
2019-11-08Would give 0 stars if I could. My front tires were all worn out that wouldn’t pass the inspection and my rear ones were still doing fine. Ordered 2 new tires online to get my front ones replaced. Went to the auto care one day to tell the service writer I want the FRONT ones replaced and told me it would take an hour to 90 minutes. Ended up taking 2.5 hours and when I saw my car coming out of the shop, I asked the mechanic if he took care of my front tires, he told me no, the back ones got replaced. Went back to check on the tires with the mechanic and saw that my good tires in the rear were replaced with new ones and my front still hanging onto the bad ones. He took my car back into the shop, took an extra 30 minutes until my car was finally out.Even though the new tires came with lifetime balance/rotation ($12 per tire), After replacing my tires, my handles started shaking when driving on a highway. Went to get rotation/balance a week later and told the same service writer my handles started shaking after I got my tires changed. He DENIED the fact and told me I would have to wait 6 hours to get my car in the shop. So I called a different mechanic, told them what happened, and when they balanced my tires, I was told that one of the tires were 2 oz off balance. WOW. I guess you get what you paid at Walmart. These guys definitely don’t care about your car or their service.
Review №7
2020-03-02Needed a replacement tire specified at least 3 times it was the rear driver side tire that needed to be replaced. Went and picked it up didnt think anything of it - guess I should have checked but seemed like something anyone with even the smallest IQ could have handled - but the next morning I see my tire is flat again I realized they CHANGED THE WRONG TIRE. TEN PHONE CALLS later over a 6 hour period I FINALLY get in touch with someone in the auto department. They replaced the correct tire at no cost but was a huge inconvenience for something that should have never happened.
Review №8
2020-01-19This is the second time I wait--this time 2.5 hours (last time 3 hours)--then go home without an oil change. it is a total waste of time to save few bucks. my new year resolution to stop going there for auto service :D its not worth it. Further, check your own tire pressure and fluids. They dont really do it. They also dont fully drain the old oil to speed up things. The oil level is way above max on dip stick after oil change. You might be saving $5-10 but it is not worth it. They have increased their prices recently to the point it is no longer justifiable wasting time walking around at Walmart. Other shops do it in 30 minutes or so and have more skilled staff.
Review №9
2022-03-26Price is fair for what we have around and service awesome
Review №10
2019-06-26I went there for oil change and tire rotation. They did okay job. I had to tell them what way the tire rotation should be,but thats fine because they did exactly what I told them. Just one big draw back is they take very long doing so. They almost took 1.5 hr.