Kerbside pickup
Yes
Walmart Supercenter in New Hartford
Categories
Location on the map
New Hartford, Oneida County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Planning
Quick visit
Yes
Payments
SNAP/EBT
Yes
Phone: +1 315-736-4932
Site: https://www.walmart.com/store/16...
Site: https://www.walmart.com/store/16...
Opening hours
- Monday:6AM–11PM
- Tuesday:6AM–11PM
- Wednesday:6AM–11PM
- Thursday:6AM–11PM
- Friday:6AM–11PM
- Saturday:6AM–11PM
- Sunday:6AM–11PM
Other Department store Nearby:
Walmart Supercenter in other cities:
Comments (199)
This location seems to always miss the mark on consistency. The only type of consistency I see is in the empty shelves, regularly out of stock items are predominantly everyday staple items such as milk, bread, orange juice, etc... The main disadvantage when shopping Walmart is product selection. What I mean is that Walmart will only offer 2 out of 10 of a products different variety choices such as different flavors. You go to another competitor store such as a Price Chopper or Hannaford and you will find that you have plenty more of a products flavor or ingredient options. I dont even want to get into the hygiene and cleanliness aspect of this particular location. Step it up people. Put in some effort and show some initiative.
I was in the area for business and stopped in to buy an iPhone charging cable. All cables are locked in a cabinet and require an associate to open them. I waited in line at the electronics department for 15 minutes and after no transactions were completed, there were 2 employees there, I decided to leave and buy the cable someplace else.
So. Pasta, cat food, frozen foods, and I cant remember what else was completely gone from the shelves. Whats up with the pasta shortage? Another store was out too.
This is definitely one of the nicer Walmart locations Ive been to. The floors and asiles seemed clean and well organized, even the toy sections wasnt too out of place.We mostly spent time in the electron section looking for games and movies. While they didnt have a great selection of games to choose from. They had just about every movie know to mankind available.The staff we pleasant but didnt seem to go out of the way to help customers.The only reason I didnt give this location a five star review is because they had school supplies put already...
The person with the right key to unlock that departments glassdoor with stuff locked up behind it I need to purchase, is always on break apparently. The workers NEVER care any walmart sense EVER but worse in Utica
Now we usually love shopping here. But when me and my daughter were shopping there recently it was the worst shopping experience we have ever had at any Walmart.First off we went in & was going to stop at their deli & get food before it closed for the evening. We decide not to after standing for only a few minutes listening to there so called manager that was behind the deli, name tag states his name is DJ. He was really rude, belittling, & belligerent to his fellow employees. So much, so we were afraid of asking for food. because we didnt want to see these poor employees get spoken to like this any longer & didnt want them to suffer any further repercussions for anything else. We couldnt believe that Walmart is now allowing such people into management positions.Second, we shop around the store picking up things that are in full compliance with the WIC program. Only to be told at the checkouts that by Walmart policy we are only allowed to buy their Walmart brand a.k.a. Great Value products now, REGARDLESS of what the WIC pamphlet states. Well I guess we will cashing WIC checks elsewhere now, as Walmart is no longer complying with WIC policys and forcing us to buy their brand, when WIC gives us a list of what kinds we can and can not buy.We did call and report this to the WIC Program! Also have been telling everyone we know thats on WIC. Hopefully, everyone will boycott using their WIC checks at any Walmarts as they restricting your ability to purchase what WIC allows! Unbelievable!
Hello... welcome to Wal-Mart!! Lol everybody knows what Wal-Mart in general is so, this location is a superstore with a Tire Lube Center, Optical center, in store bank (Woodlawn) , and a hair place. It is located at the West end of the village just along rt5. Staff here is always friendly and go out of their way for customers.Almost nightly we go to tjis location to walk around and browse and rarely come jome with nothing.The only thing that I have noticed, and have noticed this in several other Wal-Mart location, is that at late night they turn of the coolers that maintain the freezers off and you can smell the wet cardboard/ spoiled food smell almost nightly here. For this reason we do not buy any frozen items from any Wal-Mart location.
CAW. First off, the area where this building is located is a complete nightmare. I hate going up into that plaza because people in this area love to take chances and dont care caw caw, they drive like theyre filming the next Jason Bourne movie.Parking lot also has a many one way areas which I find strange with a place that has about 5 different entrances into its location caw caw.Other than that be prepared to WAIT if you have more than 20 items, cashiers they have either 1. Dont speak English 2. They have little to no retail experience and sense of urgency. 3. Theyre super old and they just flat out dont care caw caw.Overall to me its not worth the hassle of fighting the traffic in the plaza and dealing with cashiers who take so long that my milk spoils before I get home.
Very busy but accessible. Shelves not always full. Prices reasonable.
The worse costumer service ever, you go and ask for and associate and wait for over half and hour to get assistance and in most cases they dont show up at all, corporate needs to retrain or get better employees because this ones dont help at all
I placed an online order on Saturday for a pick-up between 5 and 6, at 4:00 I get a email stating my order is delayed, as its getting late I decided to call the store to find out they closed at 8! No email about a possible pick-up tomorrow. Usually they are really awesome and prompt, Im highly upset because obviously I need food,but no phone call no email nothing.. sitting here literally waiting... Do better next time
Picked up my curbside orders HOURS after I was supposed to (I was supposed to be there by 11 and I rolled up at 5). The entire curbside crew was hustling like crazy and kept apologizing for my wait. Ive never seen the curbside crew slack and I use the function quite often!
I have Covid and was was trying to get in touch with someone about a delivery order, it took over an hour until I finally spoke with someone.Update: it has been over 2 hours of trying to contact someone at corporate, at this store, using the chat feature online, and having someone from Walmart call me about my order and I have still heard nothing.
I suggest if someone forgets to pay for food you give them a chance to pay for it cause I’m suing this business I had forgotten to scan food items and was not given an opportunity to pay for it when I had the money and told them this!!! Ridiculous!!!!!
Very busy place which I can understand its Walmart but the workers are unprofessional. On top of that I was sold undercooked fried chicken. Im upset about the situation because I dont drive so its not like I can just return it right away but Im definitely returning this. And I bite into it. I just hope I dont get sick plus my children ate the legs so hope they dont get sick!!!!!!!!
Pick up is 5 stars. Workers do a great job!!!
One of the few locations in my area where you can load paper cash onto a CashApp card
Overall, its difficult to beat Wal-Mart. The prices are low enough to overlook minor issues like lack of cashiers. On-line shopping and delivery options add to the appeal.
I cant stand Wally world!! First off, you get the bottom feeders of people...welfare freaks, as far as customers!! Then...its real hard to find help when youre trying to find something! Im tired of making the Walton family even more of a billionaire family than they already are!! I really dont like shopping WalMart, because their prices arent always low, BUT...they love to tell you they are!! Liars just like Killary Clinton and Joe Biden. Not only that, many people have told me that theyre not easy to work for.
They dont use plastic bags, only paper and that crumbles as soon as you pick it up
Very well kept store. Looks cleaner than some other stores. No clip strips filled with miscellaneous items in the aisles- loved seeing that. Larger variety than the smaller stores. Was happy to shop there as it was my first time.
Going inside is always an experience, but more so because of other folks shopping. Mornings can be tricky as they are usually restocking the aisles and products can be obstructed. The car-pickup option is great, FREE, and easy on the app. Bring your own bags!
A little bit of everything. Great prices
I always like shopping at Walmart because staff are always helpful and the price is there always right if you need it its there
Walmart is Walmart but not a fan at all of how this store is organized vs other walmarts. The layout makes no sense and makes it difficult to find anything. Combined with the employees either refusing to provide help or being ignorant about the areas they work in; I spent far far far too long walking in circles looking for certain things. One of which an employee told me she had never heard of & they didnt carry, & I found myself after walking 5 steps away from her. Big old sign and everything. Blew my mind.
It was great. They had everything I needed
Blew a trailer tire on way home to missouri called to see if they had a tire. They did we stopped they installed tire on wheel. Got us back on the road in 45 minutes. Auto manager and technicians should be commended on their courtesy and professionalism.
Went through self check out no issues
Love the New Hartford Walmart, bigger cleaner, can find everything, more organized.
Love their grocery pick up!
This is in reference to the Walmart in New Hartford, NY, Store# 01677. My wife and i are elderly, and after standing in line for the self checkout were told that none of them take cash. I asked at the other end of the store, and those dont take cash either. We had to go to one of 2 cashiers that were open, and both had to take both express orders and big orders. We were behind a huge order, and neither of us can stand for long periods of time. My wife went to complain to Cust Svc, and the associate who did not have a name tag on, told her to: GO SOMEWHERES ELSE. The cashier said she shouldnt have to listen to this and wanted to close her register and leave. We finally got rung up. We will take his advice, and NEVER GO THERE EVER AGAIN, EVEN IF IM DYING. 🤬🤬🤬
Good store but ice machine was broken. Had to go to another store for ice.
Why are the shelves continue to be empty. Why are you cutting back on minority products but expanding other ethnic groups. I think your being very unfair to minority people as far as carrying products we like. First you discontinued chitterling, then variety of can greens and other products. You use to be a one stop shopping center . Not anymore
Its walmart they have just bout everything what is there not to like
A little overcrowded at check out, their sparkling water selecting is way low.
Better selection...cleaner...neater than other Walmarts.
People especially Jill are so fun and nice
Due to truckers & production workers not wanting to work, all stores r having trouble keeping their shelves full. So far Ive been able to get everything I go in to any stores that I needed
I shop at Walmart all the time. Always satisfied and can always find what I need .
The times I go this Walmart it is not too busy. But I am disappointed that they apparently are not using the automated pickup tower now. When the tower was being used it made pickling up items ordered online so easy and quick. Now I have to enter the order and wait for someone to (hopefully) show up with my orders. Also they have removed the bench seat from the waiting area so that you have to stand and wait in the immediate area and keep watching for a sales associate to appear with your order.
Very courteous and discripitively direct customer service. Automotive sales is very directly helpful.
I was there yesterday. During checkout a small bowl didnt have a sticker on it to scan. And I was treated as if it was my fault that there was no sticker on it. I told her exactly where I found it so someone could have easily walked back there to get another one. I would have but I just got done with a very difficult PT session and my back was killing me. I told her that its not my fault that there was no sticker on it and she continued to be rude. The rudeness happens a lot there. If you cant be friendly perhaps you should find a job where you dont have to work with customers
My trip to Walmart was good. Found everything quick and easy. Minimal crowding and checking out was fast. The employees were kind and courteous. Overall quick in and out with no hang ups
Always easy and easy how generally friendly sometimes you run into bumps in the road but thats everywhere you go.
Good products and better when you have them shop and you use pick up service. That service is done really well. They track your location and have numbered car parking places for you to pull into. You then select which door your in and the color of your car. Just sit back and relax they come right to you. They are always friendly and review your order and put it in your vehicle for you. It takes away so the stress associated with shopping and crowds.
Shop here often. Great prices. I do wish they had more cashier lanes open. Checking out $2oo-300 of groceries is a challenge in self checkout.
Regular Walmart, you know what to expect. The rotisserie chicken they make at the Deli is pretty good and they have great Alfredo sauce selection.
Its Walmart. The only thing that made my experience tollarable is the pandemic making the store less busy. They should maybe think about the whole herding people through the self-checkouts like cattle. I try my best to not shop there as much as possible.
Omg best experience ever after standing in one of the 2 isles open. 6 people deep I asked a young man. If he could get a supervisor. To open a register. He kindly said he would. Carlos the supervisor. Came told another lady she could check out in customer service. Then came to me and said please go over to isle 8. He started to cash me out and called another girl over. This has never happened. Usually female employees say you can go to self check out I was thankful for these loyal customer service reps. I asked Carlos if his boss was there so I could give him a raving review he FaceTime her. I told her how great he was and to give him a raise I tried to give him a tip. But said he could not take it. You need more employees like him
Very busy lots of empty shelves
The Google GPS is very helpful. I use it everyday.
I had my tires replaced just before embarking on a trip.. they got me in and out hours before my original appointment.. Very nice place to shop !
Could be more stocked. Found most of what I needed
2.5:to be precise. Huge companies have lowered customer service standards alot in my opinion, not the way my employees & I would serve it. In their defense its a whole different time period and I really enjoy those rare days that someone actually goes a little above and beyond and just may give a F*#!
Just ya typical walmart. No one ever at electronics. And if so they are from garden and dont have keys so. They are wasting time unable to assist. Personal phone service never works so if a karen attacks. Callin loved ones is out the question. Regardless would go again just to see the crowd.
Once you figure out which door to use (only 1 open) it is a good place to shop. They are out of some basics like lysol wipes, but have pretty good stock of most things. Masking was required and this visit everyone was complying. Have been there be4 and people walking around without them.
I love walmart I just wished that they carried moe pioneer woman in my area. So many items are so hard to get. Since I am a collector I would love to see many more items than what are stocked. Items are even hard to buy online. Soooo frustrating!
This Walmart is getting worse by the minute!!! Today the super genius in charge decided to make all the self check outs cards only which is fine but only had 3 cashiers, all of them super slow. The management team needs to be fired since they dont do any thinking at all and have no problem solving skills. I though the Horatio Street was horrible but I guess this one caught up!!!
Went shopping here recently and found everything I needed with little difficulty. Sometimes finding help in a certain area can be difficult, making the trip last longer than it should. Staff members that Ive encountered were very friendly and helpful. Parking and crowds are a hassle during standard hours. Anybody wanting to shop, best go super early in the morning or heading out later in the day. If you want to get as many groceries in one place, this location is one to check out.
This Walmart sucks! I know a lot of people say that, but this one truly does! The prices in this store are NEVER right, and forget honoring it, even when they have the entire bulk of that item marked wrong, your not getting it for what it says. The employees are rude and never know what’s going on, help is out of the question, the online grocery option used to be great, but the last 2 times they screwed that up. We had a cashier that rang us out and was on her Apple Watch the entire time, I got screwed out of $20 bucks from self checkout cash back, the list goes on.... if it were not for the prices that Walmart offers on things, no one would shop here, the ease of being able to buy groceries and non grocery items in one stop is all that saves this place!
Returns are reasonable i shop here weekly. the only complaint i have recently paper bags are poor quality, smaller than normal, and rip easily. this shouldnt be happening now especially since customers are paying for them. the baggers make the bags too heavy also and do not bag properly so the bags are too full and rip easier as well. i however am a fan of walmart in new hartford and would recommend it. their bakery does a good job but could do better with customizing for parties
There still are no paper towels in stock and toilet paper is super limited. Staff usually are pretty good about pointing you in the right direction if you are looking for something and cant find it. Occasionally youll get someone who will go look in the back for you, but dont count on it. You must really push to have someone go look if you want it done.
Its okay, but I hate going there. If you can find a worker, they really arent very knowledgeable about anything and they dont have any cash out lanes available and force most people to use the self checkout lanes.
Big store has everything. Prices are low. Staff is friendly. You can outfit your house from what they offer. Even fill the fridge.
Im not sure whats going on with Walmart but it seems like they have fewer and fewer products. Could it be due to covid? Sure maybe but it also seems like the brands are changing as well. I dont know what to think. Im still upset about the company removing the price match on the app. And theyve been really sneaky about prices! I bought an instant pot oven and it was $20 cheaper if I had bought it online. So I had to go back into the store and talk to customer service about it thinking I was going to have to return it and buy it online. But they changed the price for me. So if youre going to make a substantial purchase or if you just want peace of mind check what youre buying not only on the Walmart website but on Google shopping just to be sure that youre getting the best price.
Its Walmart yall. Ive never seen a 5 star Walmart, but for what it is its up there with the better Walmarts. Clean, organized, helpful healthy staff (healthy=not drug addled) The self check out lanes moved swiftly and efficiently. Stay safe and stay positive my fellow Covid survivors! We all in this crazy boat together ❤
Nice and clean, but waited what seemed like forever for customer service in the cosmetics section because all Walmart’s decided to lock the fake nails. Nobody showed up, so I wasted my time and just left. I asked one lady and she said she would back with a key, 5 minutes later heard over the intercom “customer service needed in cosmetics” and then nothing. Just downright unprofessional. Wasn’t even busy, it was 9 am and not busy at all.
There is a friendly young man who always works the door to scan receipts. One thing I do not like about this Walmart is the constant checking the carts and receipts. I get it people steal-but it slows me down and it makes me avoid going to get a few items. Secondly, its not the cleanest store or does it have fresh produce.
I wish there was more cash registers open. The wait to purchase things takes to long as they hire few people to help you at regular cash registers.. The lines to purchases by self service to full. I have stood in line to long many times. Have to pick the right time to go there in hopes I can get out quicker . It wont be the only place to purchase what I need.
Did have to return some food items... They were not eatable.
Holiday season is the worst but the shopping experience was fine. Tried to buy a bike and the guy in automotive tried to say he didnt have a key to help us but then handed the key to another associate to help us out after we waited around for 10-15 minutes
The long lines were extra special! No real social distancing. Six feet apart, more packed in like sardines. Thank goodness I have been vaccinated!
It walmart. Theres not much to say. They almost everything youll ever need. This one in particular has more exotic choices for food for instance wagyu steaks. Thats something I would like to see at more walmart stores. I usually avoid this store only because its too busy sometimes.
We picked up several prescriptions yesterday at the Commercial Drive location in New Hartford NY. Their pharmacy team is TOPS. However, I witnessed a very RUDE man swearing at the techs, in front of the public, it was horrifying. YOUR employees should not be taking this abuse! Pls look into this. Happened on 7-2-21.
First walmart i ever visited that the sales help on the floor was so knowledgeable on what they did amd didnt have in stock. We were in the region for snow sports and the sales associate knew offhand that they only had snow pants left in womens and girls sozes, not mens and boys. Very impressed!
So efficient! No cashiers in sight, most of the self checkout are malfunctioning. Lines are crazy. Hire actual people! Waited half an hour in line, waited an additional 5 minutes for the receipt to print, it didn’t. I was worried I’d be attacked by the yellow vest usually checking your items before you can leave. Thankfully there wasn’t one. Most of the grocery shelves were empty, everyday seems more and more like we’re heading to the handmaids take dystopia. Save your sanity and go to price chopper or anywhere else
Much cleaner than north utica
Wasnt as full as I thought it would be. Found some of the things that I was looking for and some that I wasnt. The cashier was very helpful and courteous. Only negative were some aisles were in disarray. Still recommend it for all you shopping needs.
Worst customer service ever! They ripped the heck out of me. I purchased a set of tires with road hazard warranty and after a while two of them developed bubbles and crazy shake. I went there to replace and they rejected to replace the whole set although I told them my car is AWD and difference in thread depth will damage my axles, but they didnt care and then they replaced the whole set but charged me for two new tires as if it was my fault selling lousy quality tires!
I shopped here for work. The cashiers were busy talking to eachother, instead of providing customer service. . They missed half my order and thought I was going to wait in line again to purchase the rest of it. I paid with my work credit card, the computer asks for a purchase order number. Instead of them asking me for that information, they just skipped it.
Always less busy at night… as long as you don’t mind them taking the whole isle up but most employees there are pretty pleasant people that will atleast try to help you
Had all the supplies needed to stay in a hotel with a family of 7 😁
Crowded but clean. Maybe it was me, but I just felt like there were too many people in the grocery area. The rest of the store was fine. Clean and good parking.
Went to get tires and pay good money for them . I was told a 1-2 hrs, I didnt mind so I ran some errands. I come back and tires still not mounted only to be told they could not put tires on the vehicles because of certain specs , which I was fine with . 5 hrs later after waiting on 4 tires to be mounted on the rims , I went to use my debit card and the chip reader wasnt working . So now Im waiting on a manager and he insults me by asking if I had enough money on my card . I literally showed him my account off my bank app . I was calm and asked if there was anything he could do for my wait . They scan my card 8 times and locked me out of my account then he points and said there is a ATM upfront . Meanwhile Im locked out and wanted a entire day waiting on tires I could never get only to call and jump through hoops for the rest of the day to unlock my debit card . Worst customer experience in my life .
Didnt have what I was looking for. Book selection is poor. Only one plastic table cloth selection, too expensive. Clothing sizes unreliable. Bathroom was filthy.
This place is pathetic! No cashiers to check you out. They want the customers to do the work for them. The last time I checked, I am a customer not an employee of Walmart. I will not use the self checkout unless I am getting a discount on my purchase or a check for being an employee of Walmart. I left without making a purchase. Thank you for saving me money Walmart.
I ordered a lawn sign For my sons graduation party from Walmart photo online. I received an email from Walmart saying my order was ready for pick up. I went to the store and was told it wasn’t there. Mind you his party was in 2 days. I came back a few days later and still isn’t there. The photo worker told me to check with customer service to see if it was delivered there because another persons order got shipped to the front. She also said if it’s not they can do a refund up front and if they said something she would come up front and do it. So I went to customer service and the staff just glanced did not look hard and said it wasnt there. They said they don’t get delivered there and seem annoyed I was even asking. Very rude and horrible service. I then asked for a refund and the worker again seem annoyed and tried looking up my order. She couldn’t find it and told me to go back to the photo center and she could do it. I then said the worker told me she would come up here if you couldn’t do it. I will never order anything from here again.
Love the place tho picking up food there cause I work threw dashers :) well they dont seem too have a understand ing on orders :( was a hot delivery too a customer I accept and was gonna make . But unfortunately it was given too another dashers :( when was in there systems for my name on picking up the orders !!! Goes too show how management can be with customers and also employee s
I like the rome stor better!
Walmart has nearly everything a person could want/need. Only downside is how hectic it has been recently. Because people are buying large quantities of everything, either the item is not available or theyre stocking shelves (more so than before COVID). Also, its hard to get around the store with carts, boxes and all of the people who are stocking the shelves in addition to all of the other customers themselves trying to navigate thru the very crowded aisles.
I can find almost anything I am looking for at Walmart
Usually very good. Went here tonight and pretty much everything was empty on shelves. Employees throwing boxes and products around. Wanted to return bottles and cans, waited for about 20 minutes for someone to empty the machines (after notifying someone twice). Got fed up and put them back in the car and figured I’d do them when we were done shopping. We ran into a manager on our way back in and told him the scenario. He stated he’d have someone go take care of it for us! After shopping for about a half an hour, I go to return them and STILL no one had emptied them! Very dissatisfied with them today!
Never had any problems with Walmart. Prices are adequate and personally I live the self check outs!
Their prices are starting to reflect everyone else and quite often Im seeing way better deals at price chopper which is already where we purchase our meat. Customer service is horrible and there is never any cashiers and about 20 people standing around doing nothing, more than frustrating. Wont be shopping here much longer if at all.
Friendly service at autocenter but they never called to let me know rotation was Done. I waited almost 2.5 hours
Its Walmart. This location is usually clean and organized. Ive almost always have been able to find the items I want. Pickup Grocery has had frequent instances of items being out of stock though.
I did some late night Christmas shopping and the workers I encountered were friendly and helpful. A great experience. The electronic department had staff working in the area. She was nice and did her job well. She was waiting on another customer when she saw me waiting she said Ill be with you in a min I didnt forget about you with a great smile and a great aditude. I recommend going to this walmart, even late at night.
Very good Walmart.. Lots of choices and kept clean. Bathrooms were cleaner than many Walmart stores. Variety of products and choices. Prices are about average for the area. Good selection of Italian foods and local sauce and sausage. Terrible design for traffic and be prepared to wait in traffic at peak times.
This Wal-Mart never gets too busy, its pretty clean/organized, and it has a great variety of well, EVERYTHING! Ive never seen such cheap TVs. And I LOVE the grocery section. Its my new go-to place for groceries. Highly recommended!
They have hardly nothing out as far as house hold items most of my items on my list i still have to get better off going to dollar store they need restock
The childrens department was a mess and the associate In asked to help me walked away and never came back.
The cashier was a trainee it did not know how to properly use my benefit card in SNAP benefits and I ended up having to go back and delete items that I did not have enough money to pay for. A store manager was a great and help me get a refund by properly using my benefit card
Got some fabric cut without too much trouble. Why dont they have a bell/button to activate when you need an associate? Once again the equipment for self checkout did not work as it should. Twice I had to have help. Wasted time.
Phone care service was helpful, self checkout still buggy, but overall its Walmart.
The auto care care center is an absolute joke. Employees that run it have no idea what they doing or whats going on. Tell me half our for an oil change with only one ahead me. 2.5 hours later Im still waiting. Ask for an update and she has no answer accect its inside. All my ice cream melted milk is warm so unhappy and will.never go back to the auto center.
This store is actually maintained pretty well compared to other stores I have been in.. pricing on most items is very good,but I find better pricing shopping around especially grocery items. My biggest issue is the lack of cashiers and the small checkout counters. Even self checkouts are overloaded due to lack of staffing.. getting into Walmart is easy.. getting out ..not so much. One tip is use the garden dept. checkout when it is open as an alternative for a quicker checkout.
The deli is so in organized. Staff jus standing around while one person is helping a long line. I’ve once bought a salad from there and a semi long brown hair was in it. I was so grossed out. Go to new Hartford or price chopper my best recommendation.
Walmart was nice but do not like the fact that people were stocking shelves blocking customers in isles. That should b done at night. Our cashier was plesant said hello n thank you which was nice..the cashiers in north utica act as if they are not friendly.
The rudeness was over the top today...I know they’re busy in the grocery pickup area, but come on!!!! I waited 45 mins for my order because the phone was never answered and not one associate checked on me.Then when I called out to someone putting groceries in another vehicle I got told they weren’t answering because they were busy...well alrighty then.
I prefer to shop online and pickup at store, typically department stores of this size have less than an hour turn around for pickup, you order online and await notification by e-mail for pickup; the longest Ive waited for notification was a day another time I received confirmation of my order received but never a notification for pickup on both occasions I arrived at the store, no one at the customer service desk however a bell is placed for notification of employees after pressing the delay was still over ten minutes each time and then you must wait as the employees looks in the back, looks beneath the desk and needs assistance from a manager who has had the turn over from the previous shift employees to locate items. Very unprofessional and slow service seeking only to assist all in preparing for delays and oblivious service workers
Deli, there are two young men that work at the deli that are terrible about cleaning the slicers after use. Ive had two problems now at two different occasions. I get a deli meat / cheese sliced on the same slicer as he used before and it comes to me tainted with the previous meat / cheese that was used before. Unsanitary and disgusting. Who knows how long it was used before they used it for me. I would rate a 0 for these two workers if I could. Other employees are great about cleaning and keeping sanitary. Be careful getting your deli meat unless you like it tasting like something else.
I hate Walmart! I dont like the way they changed the rules despite covid 19. And I hate not being able to shop late at night when I get out of work. It is very inconvenient for my schedule.
I have not gone to that once in the last year but what I wasnt over charged, bad enough if you buy some items that u cannot self check which I always seem to do. The lines are long and tedious. You have to go to customer service and wait in another line to adjust the error. Bring back mom and pop stores. Im done with wally-world.
On 4/25/20 I purchased a battery for a riding mower from New Hartford Walmart.I installed the battery in my riding mower, and started the mower just twice when I noticed that the battery was completely dead!.This was a huge waste of my time (time is money) as it was a nice, sunny day and I was servicing my customers lawns to stay ahead of the rain.I went back to Walmart to return the battery for a refund (as they had sold me a piece of junk battery).I was told by a front end Manager, and a store manager that Walmart denied my refund due to their policy!. (I saw no information on battery policy anywhere in the store), otherwise had I known about their so-called policy, I would not have bothered wasting my time to make a purchase at Walmart!....They would not refund my money!...I left the store with the (dead, new Walmart battery in my hands).This is how Walmart treated me, a small businesses owner, who decided to do business with Walmart and was treated like complete garbage, shown absolutely no respect, or simpathy as my time was completely wasted, and was denied a refund (in the name customer service)!Im writing this review now (May 1st, 2020) as this is the first time I have had the opportunity to do so.Let the record show that Walmart does not value any customer.Also, the store manager Christopher, he allowed me to leave the store with that dead,n battery in my hands and didnt bother to make this right...I strongly caution anyone from ever making a purchase through Walmart!..I now go to Yorkville battery for all of my battery needs.
I just came from Walmart and had the worst customer service , A young lady who works there but forgot her name I was being real polite and respectful and she was doing her job unprofessional . I asked for an computer , she was acting like she couldn’t open the cage because items were locked but caught an attitude because I asked for somebody else to get the computer for me . Another customer approaches and she help her ,gives her options , an even had someone to help her . But me being black I think that could’ve been the problem I was polite , respectful and even said thank you but the lady who works in the electronic section needs to be fired she was an unprofessional cashiers
Apparently the tire shop cant handle one rounded off lug nut and wont change your oil it the plug it leaking!! Total waste of time
It was less than desirable. Ran in to get milk and bananas. Made it to the register and only self check open. I proceeded through my items went to pay and it would not take my money. I looked around waited a few minutes walked to the other end to find someone none was in the front of the store. I even stopped at customer service nobody. It took me to stop an employee walking by so he could find someone to help.
Mostly clean. However, the majority of check outlines are self-checkout. Grocery pickup is quick, but the employees are hit or miss with getting freezer items into the open cooler.
This trip made up for the last two! Online pickup was exponentially quicker and my makeup was in stock at the correct place. Wondering how long before I have another experience this good.
Just spent 45 minutes waiting to check out because every single cashier closed and went on break. Manager was standing in front idly chatting with 4 other employees while customers piled up. Her excuse for the terrible service was that “that’s all the employees I have scheduled”. An intelligent person would have been on the phone fixing the staffing issue but not her. If I could give this location zero stars I would.
Worse service to get your hair done so judgemental telling me oh that cut WOULDNT look good your face is to fat hell go to supercuts amazing people over there
Its a Walmart like all the others. Self check out lanes are quick and easy but if you want to be checked out by an employee you will be standing in line for a while. Staff is very hit or miss they are either very happy to help you or want nothing to do with you at all.
Found just what we were looking for at a great price. Employee was very knowledgeable, friendly and helpful.
I wish they would get more womens bikes in, have been looking to buy one but they sold out quickly this spr ing and have not been able to get any more in I guess.
Was perfect, but I hope they could have more cashiers on weekends to check people out.
Its one of the places that I do my major grocery shopping, cause they have the best competitive prices generally. Though Im annoyed that they drop favorite items I like to buy to replace it with either a store brand knock-off or odd brand IE: package dole salad bags or some breads, plus other items. Also, most of their meat prices are higher than Chantrys meat prices are, dont know why they dont match them.IE 80/20 ground beef is $2.68 per lb in Chantrys & Walmart is around a dollar more per pound.
Its New Hartford, you already know how it is
Two associates said they couldnt help. They did not volunteer to get a sales associate in the dept. We had to go back to the front of the store to customer service. She, at least, walked back with us to find someone who could help find the product desired. Then a third associate had to be paged to unlock the security device on the product. Thus associate stated he would put the product at customer service until we were done shopping. My husband went to the customer service desk to pick up the product and at least five people shrugged their shoulders and walked away without even attempting to locate the product or call the dept that unlocked and walked the product to the customer service desk. Very poor customer service. The motto should be changed to How can avoid helping you? Deidre Williams Extremely Disappointed Customer. P.S. If I could give a zero that would be more accurate.
The super center, we always find what we came 4 and more..
Ive shopped this store for over 3 years and the carry absolutely no soy coffee creamer. They seldom carry almond coffee cream in one brand alone and they usually out. It forces me to shop other grocery stores because I dont want to shop several stores just to get the things I need
Its a Walmart. Staff is pretty unhelpful when you ask where something is. They tell you to get the Walmart app
The store very clean and good prices.😃
If you ask for something to be cleaned, it was nice that workers were available to help you out. Shoppers were not following social distancing which was frustrating.
Everything you need and a little more!
Ordered online for store pickup on two occasions. The first experience, I must have worn my invisible jacket because I counted eight associates that walked right by me without helping/acknowledgement. The second experience went as it should. Shopping in store is fine.
It’s a Walmart, about as basic if a Walmart you can find. They’re all the same so you know what your getting into. Decent Walmart.
Very very poor. Very rude. My mother cant walk far and employee wouldnt let her use one of the charged chairs. Went here often and they never had enough chairs! They have a bunch of broken ones.
I like Wal-Mart nice place to shop for anything you need. The self check out is really fast and easy-to-use once you get the hang of it. The cashiers are helpful and pleasent to be around, parking is kind of crazy. I love my Wally World.
The food and Items are just not there anymore, the shelves are bare in some ilse they didnt even gator aid
Great, convenient! My only gripe is the number of open registers. People who didnt self check out waited on line a minimum of 12 minutes.
After checking out I was stopped at the door which is fine I had some stuff not in bags, but to have everything I scanned taken out to be checked that I did actually scan is it was absolutely insane. then to have some guy standing next to me that IDK also checking everything I felt extremely uncomfortable. my husband just left with our 1 year daughter so he didnt see me being stopped, I called him and they told me I was all set to go bc I didnt steal anything!!! I WILL NEVER GO TO THIS STORE IN NEW HARTFORD EVER AGAIN!!!!!!
I am not happy that every time I walk in the store it takes at least 30 minutes to check out. I refuse to use self check out!!! I would like to interact with an actual person. As much as I am paying for groceries I souldnt have to Check myself out!!! I dont work for Wal Mart!!!!!
One of the more well-stocked Wal-Marts Ive been in. Produce generally tends to be fresh; ice cream selection is very extensive. Electronics section is also pretty complete, and offers more than enough options at low prices.
Appreciate the Self Check Outs, Most of my trips are for only a few things each trip, know where they are and Im in/out w/ minimal delays
I went into the store today in order to buy Bulleit Bourbon, this was in conjunction with Mypoints.com. If you wanted to buy this product then Mypoints.com would give you a certain amount of points for doing so. The problem however is that Wal-Mart Stores or website does not carry this product. I spoke with the floor staff and they went out of their way but that was not the case when speaking with management, they did their best to blame or shift responsibility to other places. While I was leaving the store, I saw the first person I spoke with and wanted her to know that they did not carry the Bourbon. Another staff member came over and instead of allowing me to say what I wanted to,she started to offer even more excuses as to why they did not carry the product. It just so happens that I have been on this Mypoints.com for a number of years and I had other products that if purchased then Mypoints.com would give points for today. I had been to the Wal mart in Rome, Oneida, New hartford and Utica. None of them had this product and this is not the first time either.
In this location, suddenly a bunch of products were behind locked glass, such as toiletries like razors. Not even expensive razors. There is a button you press for someone to come open the glass to give you what you want. Maybe this wouldn’t be an issue, except NO STAFF PERSON EVER COMES TOOPEN THE GLASS. I can’t even buy my brand of razors at Walmart now, and I bet you there will be an obvious drop off in sales for particular items that are behind the glass. Now I have togo somewhere else to buy my toiletries, so if I have to make multiple stops, why even go to Walmart? Going to shop at Target and Price Chopper exclusively, since they don’t lock basic inexpensive things up, and are available to help.
Most reasonable prices.Order groceries online and pick up curbside is my fave though, a couple of times Ive had to go in the store following a pick up to get items that new employees considered out of stock.
If it werent for the traffic and trying to get back to the parking lot. Not enough handicap spots!
Employees are very friendly, and helpful. The Auto Service Center did a very sloppy job which deserves 2-3 stars.This Walmart overall is great in here has more varieties compared to other Supercenters.
Zero courtesy or products available, restocking during peak hrs, had to negotiate the entrance due to too many items in walkway. Plus cart guy almost hit my new car 2 times. Unacceptable!
What youd expect from a Walmart. Seems like a cleaner/nicer one than some others; you could do way worse among other Walmart stores or retailers.
They should be able to replace lug nuts on a tire change, after waiting 45mins for tire installation!
They dont stand by there products they sell, bought a sound bar that they own the company. Well there new policy is no receipt no exchange, so I now Im stuck with there broke product. There getting bad at customer service.
It was quick & easy this evening. Store is clean. Not 2 many people
Usually go later 7pm-9pm staff is nice, food is pretty good (not great ya know its dennys.) Good for a sit and eat with friends.
Ridiculous every time we go. The workers are not friendly & are just lazy & dont seem to be knowledgeable of store products. Finding a worker is the looking for a needle in a haystack, frustrating...
I am so tired of you self check out which we have been forced to use time and time again because of long lines. When I use self check out I am working for Walmart. There should be a discount on my to try al purchase since I am doing the labor instead of your company hiring more employees. Not cool
Customer service is awful. Long lines that dont move... How are we supposed to get dairy and frozen without them spoiling?!!4 years later and NOTHING has changed. Standing behind 4 carts overflowing and melting ice cream....
Find great proce breaks all the time. Electronic and pet section easy to see product and Get it myself or with help. Cashiers fast yet spot on. Clean and easy to see stuff plus price
Todays visit was just to refill a prescription at the pharmacy. Its nice to be quickly greeted with my order handled right away. Sometimes its small things that make a return customer.
I ordered a pizza to be sent here Im a trucker passing through. The pizza delivery guy left the pizza here but the workers went ahead and ate my pizza that i paid for in advance.I wouldnt have cared so much except they lied to me.One of their bosses in the back blatantly lied to my face told me she didnt know about a pizza while her employees were munching on my pizza on the floor she mocked me and asked on the radio if anyone heard of a pizza brothers or something pizza like it was a joke to her. Thats what made me mad.The people up front were honest though and told me they had the pizza and took it to the back. The workers in the back arent very trustworthy imo. Ive never heard of anything like this happening before. Might post the video on youtube hm.
Easy to find what I needed.
Clean and neat but the story of seems to be a little on the haughty side. I like down towards people that you feel like you can talk to. the staff in the store just seems a little bit on the Arrogant side like they look down their nose at you for shopping there
I love the drive up service. I dont have to wait on line I just have to tell them I arrived and a few mins later they bring out what I ordered.
A lot of the canned and boxed items were crushed. Shelves were not stocked. Prices are higher at this Wal-Mart compared to Herkimers store. Not enough cashiers. Stood in line for almost 20 minutes. The cashier was an awesome man though.
Nice Walmart, but not great. The location its at its kind of crazy, with the traffic, but manageable. Customer service is mediocre. The car care center is all over the place with their service. Just all around meh.
It was horrible we went to cash out there was absolutely NO sign saying that it was 20 items or less and then they kicked us out when we tried to cash out so we ended up getting nothing and most of the items there were already opened the pop corn chicken made us sick
Terrible. I ordered an AC unit on line. It didnt work. Started a return online. I was instructed to return the item to any Wal-Mart store. I did. The Associate, Haris, tried to do my return. His hands were completely tied. Harris was the only good thing about this. He finally got a hold of someone whi now wants me to mail it back. They sent a pre paid labor, which wont print! Thus has been a horrible experience. Do not order anythung online from Wal-Mart.com.
Good store easy to shop
Had wait a hour for a mobility scooterbecause I am handicap&can not walk far
AVOID! My mother had asked employees to move, as they stood at the exit, blocking her... one of the employees stood up off the bench, got in her face, and started yelling about white privilege, no im not joking, oh how i wish i were... a 70 year old little Italian grandma... maybe 90 lbs soaking wet, and this guy was BIG.She was NOT addressing him, but he still somehow took offense and saw it as some sort of race issue. It took TWO employees to pull him back away from her, and my dude is very, VERY lucky i wasnt with her that day!I went into the store 2 days later, and the guy is still working the deli... im sorry but this dude is going to hurt someone okay... stop watching CNN pal! Little Italian grandmas arent out to get ya.Were never setting foot in that place again. Rather spend the extra money going to Price Chopper or Hannafords... i cant even believe what this world is coming to.
Got pretty much everything we needed even though shelves were not very stocked
Walmart manager doesnt help people a rock could do a better job
I think the cart pushers must have called in has to go back out to the parking lot to get cart
Most of the employees avoid you, and if you need help youre probably better off on your own. The customers on the other hand wear their finest pajamas while shopping. So theres that.
This store is a great example of how a Walmart should be run. Plenty of checkout lanes open and the shelves are always stocked. Never had a bad experience unlike the other store in North Utica, NY.
Absolutely happy with service...thank you!!!
Go to place for most daily needs.
Grabbed a display model blowup that an associate helped me find. It had a 50% off paper taped to it. Got called a liar buy a supervisor while checking out. She said she didnt have a walkie talkies on her to ask and wouldnt investigate further. O got the original sales associate to walk up to her and tell her it was a sales item. After getting huffed at repeatedly I got the sales price. Supervisors need to DO THERE JOB and treat customers as polite as I am with respect. Thanks to the associate who helped. Get a new job to the supervisor who treated me like a con and wouldnt investigate.
Nice store but slow in the checkout
An absolutely incredible meal at a very fair price, we went for brunch and enjoyed it so much we brought the whole family back for lunch the following day.
Horrible response to customers. I stood at the jewelry counter for over 20 minutes after another associate paged 3 times for someone to open the safe for me to get my order. Terrible place to shop. The only recommendation I would give to people...shop elsewhere!
They have just about everything you need all in one place good prices and my bank is inside which makes it that much better
The 1Store to go to lately the store doesnt have certain items low on stock
One of the better maintained Wal-Marts, I usually have no issues finding what I need. Shelves are stocked well and kept fairly neat.
Typical Wal-Mart trip. Mask police, more entrances taken out of service, coin shortage blah blah. Great place if your looking for sheepeoples.
Always a good place to shop plenty of fresh vegetables and fruit and various other items anything you need for supper or to wear whether its an umbrella shoes clothing that got it all and for your auto they got all that too.
There selection seems to be getting better for sure
I used the walmart pick up for the first time today! Absolutely horrible!!!! Pickup time between 5-6! Got here and was told I could come back and pick it up and 8pm!!!! I think management needs a wake up call!!! Ill use the rome ny walmart for pick up from here on out!!! New Hartford walmart doesnt care about customers or there employees!!! I absolutely will never spend my money here again!
Total reviews rating 3.8
199 Reviews for Walmart Supercenter 2023:
Review №1
2022-06-14We went to the deli section to get some good ole fashion bbq chicken, potato wedges and Mac n cheese. We were greeted by 2 men and a women who apparently dont appreciate having a job. When asked if they were still doing lunches because there was visually nothing in the case, they responded with well we have corn left.. yet they had an entire tray of steaming bbq chicken sitting on the counter behind them. When asked about the chicken behind them they all laughed. The women said well we can give them some so we still have lunch. So serving themselves is more important than serving the customer? This is asinine. Having a family member who literally managed the deli for 10 years, Im appalled by their conduct. Im genuinely hoping these people are terminated so someone more deserving can have a job. Best of luck..
Review №2
2022-05-26Its a beautiful store. Im just not happy with the fact that Walmart wants you to scan your own groceries. Theres never anybody there to help you and yet when youre on your way out they want to see your receipt if but trust me to check out my own stuff. They should trust that Ive done so
Review №3
2022-03-30I recently moved to the New Hartford area 1 week ago, but Ive lived in New York my entire life. There are 2 major things that come to my mind when I think of this Walmart. Clean and well stocked. The first time I walked in to this Walmart it hit me. Wow. This place is clean compared to the other Walmart Ive been to recently. As I walked around with my kids, getting some groceries, clothes and other things, it then came to me that the shelves were actually stocked with everything in every department. I was speechless. So far my expectations have been surpassed and I couldnt be happier. 5 stars.
Review №4
2022-06-19I want to just take a second and thank Dan from the NewHartford Walmart electronics department for helping me on Sunday morning.
Review №5
2022-05-09Ridiculous!!!!1 register open and easily 10 -15 people in line.Unless you choose to check yourself out that it!!!Its sad that the biggest retailer in the city can only have 1 register open!!But I can go to any other retailer in town and they would have 4-5 registers open and they probably do a quarter of the business.Thats why more and more i choose to take my money to a place that might be more expensive but at least can staff their store with employees!!!!
Review №6
2022-05-08Being a senior I find I need an electric cart. When I couldnt locate one anythere,you can understand my dissapointment to see young kids driving three of them.what was the greater doing? Shouldnt someone be watching who uses a handicap item? Because of that I only purchased very very little. However Im sure those kids spent a fortune. Sorry but that is how shopping was for me today at walmart.
Review №7
2022-03-12I was very pleased in my shopping experience, they actually had what I wanted ❤ 😀. I got a 43 inch LG webos smart TV 📺. Two employees helped me search for it, and there it was.
Review №8
2021-09-04Oh god… this place is a HOLE! I avoid going to this location as much as possible, and tonight I remembered why. The store was absolutely filthy. The selves have clearly been neglected for a while and the service was a joke. At one point my husband asked a employee if he could direct us to the rice. He just kept walking. We thought he was taking was to the isle, but nope! He was just walking. We couldn’t help but burst into laughter. Come on people, DO BETTER!
Review №9
2022-01-20Full disclosure. I once worked for Walmart for three torturous years. The job it self was cool and the store manager was cool. But, almost, all of the management under him were mean, sneaky and treacherous. So Walmart will have a hard time getting a good review for me.Having said that, the store itself seems clean and the associates that I spoke with were friendly and helpful. The store, after what Ive been hearing on the news, was surprisingly well stocked. But the fact that cashiers there are very difficult to find and they no longer have bags of any sort I was aggravated upon my departure.Luckily for me I didnt purchase much and i happened to have had one of my backpacks with me, Hvala bogu.
Review №10
2022-02-06Have had lots of great experiences here and definitely lots of polite employees shop here on a regular basis!! There is an employee which is the door person if thats what u call them 😆 whom is very very polite and very welcoming Thank you lots!