Online care
Yes
WellNow Urgent Care in Syracuse
Categories
Location on the map
Syracuse, Onondaga County, New York, US
Service options
Health and safety
Mask required
Yes
Staff wear masks
Yes
Highlights
COVID-19 testing centre
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Tests limited to certain patients
Yes
Appointment required
No
Phone: +1 315-401-0754
Site: https://wellnow.com/locations/fa...
Site: https://wellnow.com/locations/fa...
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–8PM
- Sunday:8AM–8PM
WellNow Urgent Care in other cities:
Comments (199)
Made appointment for PCR Covid test after my granddaughter tested positive. (Shes fine, btw.) I was seen right on time, staff was very helpful, and I was cared for quickly. Got results even faster than expected. (Negative, Im happy to say.) Thank you!
Over a week ago my wife was bitten by a dog while running. We arrived to wellnow, filled out the forms, and waited somewhat patiently for the nurse/physician to treat her. She received treatment and we left. Unfortunately, the staff did not submit the paperwork to the department of health so they could contact the owner and follow up for rabies screening. We found out today, just by chance as she called to check in with the DOH that wellnow never sent the paperwork to them to begin the screening which is supposed to happen within 72 hours. After receiving a completely apathetic explanation of we dont know why it wasnt send in, and a: we can send it in now... were extremely dissatisfied with the follow through of this critical step to ensure she doesnt have rabies. I wouldnt trust them to do anything proper after this and you shouldnt either.Update: We just received a bill as well.
Everyone at Urgent care was professional and polite. Bethany Sly PA was helpful offering extra alternative treatments for my condition as well.
This place is the kindest and most professional feeling urgent care I have ever been to. Very thorough in diagnosing and patient feedback.
Lydia is the best! She was sweet and fun. Strange to say in regards to visiting a well now but she definitely made me feel at ease.
Registration lasted 20 minutes, then Doctor came to the room after 50 min , Theyre really slow,spent more than an hour just by sitting on Friday, no one showed up
Dr lydia is an angel treated me well and helped me with my pain , for a great experience and staff who are friendly and professional don’t hesitate to go see them during pain .
The team at this Wellnow are outstanding. From the minute you walk in, the level of service and professionalism is excellent.I have used this location recently for the PCR testing for my job and have never had to wait. Make the appointment at midnight online and show up 15 minutes early they take you right back.Keep in mind that I drive past several Wellnow locations on my way to this location just due to the way I am treated here.Keep up the great work placing patients first.
If I could rate my experience they wouldn’t even get a star! Took my 2 year old in because I couldn’t get him into his primary. They told me it was gonna be a 20 minute wait and let’s say they finally called me three hours later telling me a room was available. I would have been sitting in the car with my son for just about 3 hours before he was even seen. Very disappointed and will not be making this place a second option to go to ever again. To not even call and inform me how long my wait was gonna be is absolutely disrespectful!
I have always had great service at Well Now in Fairmount. I like that you can register on-line and that it decreases amount of time you are inside. People have been friendly and courteous and empathetic all 3 times I’ve gone for Covid-testing. I highly recommend their service.
Erica Feola PA automatically decided before even asking my boyfriend questions about what was wrong that he was either covid positive or had a GI bug. She was not the least bit concerned that he hadnt eaten or drank anything in days. He has a fever, and dehydrated she had no concern at all. Im very displeased with the care he received as they rushed us out as soon as we got there so they could go home. We were there for all of 15mins and most of that time was waiting for her to come see him.
Lovely staff However we were unable to get test results online no tech support available. Called and the virtual assistant transferred me and the phone rang for 23 minutes and so gave up and called back I’m now at 10 minutes and I’m ready to put a fork in my eye, Does anyone understand customer service?How about another provider calling for test results.If this company is billing your insurance don’t they have an obligation to have someone available to answer a telephone and help you?I will now drive 20 minutes and try to get results from another site. My only hope is someone who runs this company can enjoy the same experience that I have.
Very friendly and helpful receptionist. There was no wait at all. Emerson was very professional, he did test and I was in and out within Minutes. Highly recommend this location.
Wellnow is the best medical attention you can find. Polite, professional and fast. Never sat more than 2 minutes. We need a Wellnow hospital like upstate. Faster than fast food. That speaks volumes & they dont mess up your orders either,lol.
Well Now in Fairmount NY only does Covid testing for people with no symptoms. They are pleasant and professional and you are in and out quickly with no hassles. I would highly recommend if you have no symptoms but need testing, that you go to this Well Now clinic!
My experience here was great. Wait was short and was impressed on what the can do on-site. Testing is quick and I feel that my diagnosis and treatment were spot-on. Staff were friendly too! I feel like a new man after only 2 days of treatment for pneumonia!
This was my first visit to the clinic. The place is very clean and observed all COVID19 safety precautions. The receptionist Rena (I hope the spelling is right) was great! A beautiful and dedicated person. It was a pleasure to talk to her. I highly recommend WellNow Urgent Care!
Always kind, efficient, smart staff at WellNow! Plus rarely have to wait and the place is tidy! They make it easy to get help when you aren’t feeling well! I guess that’s why it’s named Well Now!
Amazing experience! Registering and checking in online was super efficient! The process couldnt have gone any faster and smoother. The way the process is designed is also safer for everyone even though this clinic is for asymptomatic testing. I will recommend this site to everyone I know…
Everyone was caring, professional and effective. It was a smooth couple of visits. Highly recommended
Very disappointed with my last visit , have gone there with myself and kids for numerous without issue. I needed a Covid test for my older daughter and had prior success there with my younger child. Today I walk in and told we only do it by appointment and just go home and schedule an appointment online . Reception could care less and should be replaced ASAP with motivated employees that actually care. Just there for a easy paycheck to do the bare minimum
I was really disappointed with the two ladies at the front desk.They were horrible. I came there with a reason. I obviously know what WellNow is and what they do but the two ladies at the front desk made me look stupid. My questions were not answered. I was there for my three years old child. Horrible staffing.No help at all.
My experience at Well now was a pleasant one. I booked my appointment for 10:15 am and as directed in their reply confirming my appointment I received a text 45 mins prior to my appointment advising me to head to the facility and text here when I arrived. Within a minute after arriving I received a telephone call from triage to go over my reason for my appointment and then was immediately invited in and placed in a room. I was seen by a nurse within minutes and then seen by doctor within minutes of her departure from room. The staff was super friendly and efficient. Very pleased with the whole experience.
Very kind and friendly staff! I was in and out in 10 minutes. Love the ability to do all the registration ahead of time.
I have a 100 year old parent who needed a covid test. I called and was told they are a walk in, the minute I ecplained my situation Carrie, the young lady on the phone immediately took control and made us an appointment. When we arrived Carrie was at the desk and greeted me saying shell get us right in. My mom was checked in to the room they had wsiting for us. The nurse came in followed by a PA to attend to us. My mother was treated with such kindness we were overwhelmed. I want to thank this amazing group of ladies for the care and attention they showed us. They will never know what it meant during this very stressful time foe us. The staff at the Camillus WellNow is above and beyond with the patient care we received. Thank you so much.
I appreciated the convenience of being able to book a covid test for my family online. When I got there we were the only ones and were able to get in and out quickly. The test results also came within 24 hours. Very glad we have this option for testing close to home!
Mine was a great experience. You can walk in or make an appointment & register on line which saves time. I was on & out quickly & best of all, had great treatment & some much needed relief. And the staff are great too!
Everyone was great, all staff was friendly and helpful. There were delays to care but it was due to out of control COVID, not WellNow staff.Under the current conditions, they were amazing
I visited urgent care on May 26. It was very easy making an appointment. I was worried about going now with everything going on but I knew I needed to be seen by a doctor for some thing other than The virus. They made it so easy getting your appointment online and gave you step-by-step instructions on what to do and registered you while you were in your car taking precautions so no patient came in contact with another. Everyone was extremely friendly caring and I was basically in and out in a very short period of time! Thank you to the doctors, nurses and staff!
Not a horrible wait, even with waiting in the car. I thought it was a quick visit, honestly much faster then any of myself or my daughters scheduled appointments go. The staff was very kind and professional. I was well informed of what to expect and what to do next. My prescription was ready and I was back home within the hour.
The staff were all very professional but friendly also. I felt their Covid precautions were good and I felt safe being there. My wait time was definitely reasonable. The nurse and the practitioner were thorough and explained everything to me. Also I got good ,clear discharge instructions. It was definitely a positive experience.
A long line awaited me when I went in for a Covid test on 8/31. I had an appt and had filled out everything on line so I thought I’d zip through! However, I had signed up for the Fairmount site and went to the Camillus site! Duh! Even after the wait & consequently being late, the staff could not have been nicer at both sites. So glad Fairmount didn’t close after Camillus was built! We couldn’t live without them since Covid!Second time around 12/29/21 - exposed again! Love Well Now Fairmount. Being able to register on line, friendly and efficient staff and nurses/techs - not sure what their positions were - but they explained everything & gladly answered questions even when they had been doing this routine for hours with hundreds of people! Well Now Fairmount & Camillus - are great!
I went to the Well Now on W Genesee St feeling really bad. The staff were all amazing, empathetic, professional and caring. I had a nurse in particular, I forgot her name but she knows who she is. She held my hand and calmed me while I waited for the ambulance. It’s so refreshing when you’re around people who value their job especially in healthcare. Great Job Well Now, you made me feel like I was family.
My husband had a bad toothache. We decided to head to the hospital and prepared for the long wait. We called our daughter to let her know. She told us to consider going to WellNow instead. I never heard of this place. It was only minutes away, so we went. We were in and out. The customer service was spectacular and the best part was they have a pac-man machine. I love this place. This is my first choice for medical emergencies. Thanks WellNow.
Came here as I wasnt feeling well when I woke up in the morning. Immediately greeted by Selena at the reception desk who was very personable and made me feel right at home.Was treated by Jackie who was very knowledgeable and explained everything to me transparently.Very caring and attentive Urgent Care location and would come.back again.
Visit was efficient. The provider was interested in our well being and prescribed Rx
The front desk receptionist and staff checking me in were warm and friendly. One of them who escorted me to an examination room had a great sense of humor that he shared. The male assistant who gave me a test made the experience pleasant. I appreciated the professionalism and care that the staff demonstrated. I was pleased with the treatment and commitment to providing the best outcome possible.
I walked into WellNow with a cut that wasn’t overly severe but was noticeably bleeding. The front desk staff noticed my bleeding and got me into a room within minutes. Once in the room I was immediately seen by a nurse that took my vitals, which was promptly followed by an NP that performed my stitches, and as she left another nurse walked in to give me a Tetanus shot. The service was phenomenal. Every single staff member I came into contact with was kind, caring, and treated me as though my time was valuable. I 100% recommend and would go back to this office in the event of another unexpected injury.
The employees that work there were very courteous and welcoming. I didn’t have to wait long at all to be seen and they were pretty busy at that time. The doctor that had seen me was extremely nice and very reassuring which meant a lot to me!!! I definitely suggest if you have to go to an urgent care you decide to choose this one!
We were in Syracuse visiting family and my son was suffering from an earache. I was able to get him a same day appointment and was in and out with a diagnosis and a prescription within 40 minutes. Quick, albeit thorough, easy and convenient.
I had a great experience at Wellnow for a Covid19 test. I made a standing appointment and was seen close to the time I scheduled it, which was 4:10 pm on a Monday. The people were all friendly and helpful at the Fairmount facility. The problem was with the lab results. I kept checking my email and text messages the next day with no results. I checked Tues and Weds, still no results. My work was on my case about the results, which I couldnt produce!! I ended up calling Wellnow after work on Wednesday, which kept ringing and I stayed on the line for literally 10 mins as it continued to ring until someone finally picked up. I explained my situation and they verbally gave me my results and even had it printed out for me to pick up that evening. The young woman on the phone was very friendly and said that the lab has been having issues sending results to those being tested. I commemorate her for getting me out of a jam at work. I was able to give my results to my office manager and it gave her a sense of relief! Thank you Wellnow for your kind helpful people at the Fairmount facility.
Took more than 30hrs for results and they do not pick up the phone. Horrible customer service. Use other wellnow facilities for speedy results.
Fast, easy visit, and a rapid turn around time on the CV19 test.Staff are weloming and efficient.If you think you should get tested, get tested here. Much faster and easier than some of the other options
I was here for an hour. Was waiting at some point for 20 minutes when the PA Lindsey said she had to “check my records”. When I went to see what was going on she wasn’t even out there. She was rolling her eyes and giving me attitude the entire time I was there and actually argued with me when I didn’t want my prescription sent to a certain pharmacy after I said I could wait another day. She was extremely rude and I will never go to this location again because of her. My experience was absolutely terrible. This PA needs a brush up on customer service because she clearly doesn’t know how to deal with people.
I was very impressed with the care I received at this location. I was at an 8 or 9/10 on the pain scale so I “saved my spot online” before arriving to the office to ensure timely care. However, I called the office to see if they accepted my insurance and the kind receptionist let me know I could be seen immediately if I’d like as the waiting room was empty. I arrived, was asked a few questions, and was seen and treated right away by an entire team of kind, professional staff. I highly recommend this urgent care and am thankful for the care I received yesterday.
The staff was amazing from the moment you sign in to the time you leave. They are so friendly and kind and treat you like an individual who they care about instead of just another faceless patient. They do what is necessary to diagnose your problem while chatting with you and really showing that they are concerned for your health and giving confidence that the problem can be fixed. The waiting room was comfortable with coffee and water and the waiting time was much shorter than a standard drs office. I just cant get over how sweet and funny the staff was. I would recommend going to an urgent care center to anyone.
I was especially impressed with the nurse who took my sample. She was friendly with a Smile.That is important to me. She had a skill in getting the sample which is not always pleasant for the recipient. As an RN myself, old at that, I may judge differently than the average patient .The staff in the inner office We’re equally pleasant.
Fast, friendly, reliable. Went in for a sinus infection. My only critique is that during COVID, everything seems to be related even when its not. I get the need for a test but a diagnosis of contact with COVID even when I stated several times no contact with any positive persons. (Test results were also faster than expected, and honest. Negative as expected). So while the virus is a thing, please listen carefully to your patients. And thank you for treating the main complaint in spite of it all. All in all a very positive experience.
While on vacation, our 13 yr old daughter developed an earache that was very painful, so we searched for the nearest urgent care to our Syracuse, NY hotel. The staff was friendly and helpful, and there was a short wait to be seen, but the best part was the PA who assessed her. Nagib Thabet looked in her ears and and started explaining what he saw, but then took the time to show me with the otoscope so I understood more clearly. He prescribed ear drops with steroids to help the pain and advised us on OTC meds to take along with drops for best pain control to get us through the rest of our trip. The overall experience was superbly comforting in the midst of a stressful situation, and I sincerely appreciate the care we received there!
Went in for a Covid test and they couldnt have been any nicer or professional. From the front desk to the nurses. Yes, the test came back positive. But if anybody had to be the bearer of bad news, they were more than genuine and gracious. Understanding the gravity of the situation, their words of encouragement, yet truth were absolutely helpful to me.
To tell you the truth didnt entirely know what to expect, hurt my back at work and my primary care Dr doesnt accept comp cases. I set up an appointment online, showed up, filled out some paperwork and they took me right back. Waited 5-10 minutes and the Dr came in with a nurse, evaluated my case, then someone came in did BP temp, that kind of stuff. They then took me to get x-rays. While I waited for them to evaluate the x-rays, someone came in and gave me a shot for the pain. 5 minutes later, Dr came in, told me my prognosis, steps that needed to be taken, she was very thoughtful, thorough, to the point.This was by far one of the best experiences Ive ever had, sure beat the heck out of the old ER days. I HIGHLY recommend a visit here if you want fast competent care. Thanks a bunch.
Absolutely a most excellent experience. From the initial phone call to the happy goodbyes. Rather than spending hours in an emergency room, we were in and out. Entire staff was lovely. Will use again (If needed) and recommend highly.
Had to go to Urgent Care for a recent asthma issue and had a great experience. The staff was incredibly warm and friendly - they got me in right away and didn’t keep me waiting. The nurse and the doctor were both extremely pleasant as well, and they took the time to listen to what I was experiencing and present me with the best option to treat my situation. Hopefully I don’t need to come back anytime soon, but I certainly will if I need to.
Given everything going on with COVID this staff was amazing. My infant daughter had bronchitis and they could not have been more accommodating. Everyone was so kind and so willing to help us, which meant everything to me. We did have to wait a bit but it was 100% worth it. She is doing soooo much better thanks to this team.
Every single person there was awesome. They were friendly, professional, and well organized (from my experience anyway). Unfortunately the only persons name I remember is Kaitlyn (sp?), the NP. Very down to earth! I would honestly consider going there again for care because of all those folks.
The staff here are very compassionate. I paid attention to how everyone was treated during my visit to urgent care and I was surprised because every other place that I had gone to in the past had some staff that were not very engaged in the clients well being. So it was great to see the staff here non discriminating to showing compassion for all clients.
My appointment time kept getting pushed back because the clinic was so busy, but once I arrived the entire staff was professional, sympathetic and helpful. It was a great experience and I would not hesitate to use this clinic again. I will recommend it to everyone I know.
I visited Wellnow Urgent Care in Fairmount NY to get a test done. I didnt have an appointment and they stated that they were all booked up for the day but I could come down and wait if I chose to. From registering, waiting, and getting the test done took less than an hour. Staff was very pleasant and professional with whats going on now.
Ive gotten (on average) 5 sinus infections per year, for the last 20+ years. Im not a doctor but Im pretty familiar with the signs and more qualified expert on my body (weve been together for quite some time). I waited a couple days after the initial grossness started to see if it was a weather change thing but since it didnt let up I knew I needed to go in. The person at the front desk was very nice. I didnt wait which is nice because I made an appointment. Everyone was pleasant but nobody was really listening to what I was saying. It felt as though they had predetermined it was just a cold and that was that...get her in and get her out...quickly. They didnt seem interested when I tried to explain my concerns. Thing is, my sinus infections ALWAYS end up bronchitis if left untreated. So now I spent $10 dragged my sick child out in the cold for nose spray. I wish I wasnt in between primary doctors. Looks like its a 5hr wait to come at urgent Care. Whats better is, my husband came in about an hour after me with the same symptoms and he has...you guessed it, a SINUS INFECTION. Apparently whoever he saw listened. I wont be coming back.
Zero stars would’ve been a better submission. I walked into wellnow today, mind you the parking lot and lobby were full I literally had to park in a different lot to get in. I walked in to a line basically out the door, when I got up to the counter and explained that I wanted to get tested for covid because I now know 10+ people that i’ve been around positive/ symptomatic people within the last 2 weeks. After she had asked me about insurance and if i’ve been fully vaccinated(which I am and explained that I am fully vaxxed) she denied me to be tested because “we are no longer in a state of emergency” and that i’m “good”………………………..Hi. just so you know, there are now 2 more variants(that we KNOW of) and it’s spreading like rapid fire. I don’t know that many people and the fact that I know 10+ people that have it/ are waiting for their results is insane to me. Also, to turn me down because i’m fully vaxxed means nothing because I can 100000000% get the other varrients/ transmit it to other people. Absolutely absurd. It may not even be the woman’s fault at the counter but wellnow, do better.
This was my first visit there and it was amazing . The staff was so nice and professional and they were also quick and effective . They even give out free slushees in the waiting room . I loved it
Doctor and nurses were very professional and nice .Asked all the right questions. Wait time was about 40 minutes to get in a room. Went at 8am when they opened. The only thing is that the waiting area was not very clean. Had not been vacuumed and the water machine was very dirty. Would not take a cup of water out of it. But the car was top notch. I would definitely go again.
Was able to make appointment and be seen on that time.No wait at all! Room was clean and sanitized ! Great staff
Dropped in late afternoon at Fairmount location for Covid asymptomatic test. No waiting. Friendly, efficient staff; results received in less than 24 hours. All exceeded my expectations.
The entire staff is extremely pleasant and professional. Wait time was minimal. Never even came close to another patient while I was entering and leaving. They really have their “stuff” together. Impressive.
I had a fantastic experience. Booked my appointment online with my cell phone and confirmation was received via text to my e-mail within minutes. Less than 1 hour later I was there, registered and cured. Not a broken leg. An ear plug due to ear wax smothered from swimming that I suffered thru for almost 3 days. Very satisfied with my experience.
I’m truly impressed with the staff’s quality care and friendliness at this urgent care facility. I walked in with a broken wrist about a half hour before closing and received first rate attention and care. I was interviewed, x-rayed, and fitted with a splint in less than an hour. They gave me a “fast pass” for an orthopedic appointment the next day. I would definitely recommend Well Now Urgent Care to others.
Visited the Fairmount location yesterday. I made on online appointment and actually was checked in sooner than appointment time. All staff were friendly and courteous and made me feel totally comfortable!! I would definitely visit there again!
I have four children, all of whom have been treated here at one point or another, our most recent visit being yesterday. I could not recommend this place enough. Every single time we have been here I have been impressed by the cleanliness, the very minimal wait times and most importantly, the wonderful staff. From the people behind the desk, to the nurses and PAs...every single person we have encountered has been efficient, courteous, empathetic and knowledgeable. I am thankful to have such a service close by.
Not going to lie. The women there are very cute, no disrespect though. Everyone I delt with there were very nice and helpful. The doctor that saw me was really cool, helpful, quick, direct talk on my reoccurring ear infection. Long wait but once I got in, I was out in 10min.
Great staff and amazing care, they had me in and out in like 45 mins.... not only did I feel like I got the information I needed but I also felt cared about while in the short time I was there. Not many places I’d say that about. Lol
I couldnt believe how quickly I was seen and taken care of. I had a very short waiting period in the waiting room. Once placed in an examination room I was seen immediately. My issue was quickly diagnosed and a prescription was called into my pharmacy. The staff and doctor were very efficient and competent. I would recommend WellNow Urgent Care in a heartbeat.
I was VERY pleased with my first visit here! Everyone from the front desk to the nurses and doctors were all extremely nice! Everyone had a smile on their face and was super helpful and vert timely! I am a receptionist at my job and I know how tough the job can be, but thank you for being so sweet! Keep it up! :)
They got my daughter in immediately. The admitting girl was so sweet, and quick. Anyone with a sick baby knows how miserable it is to answer a hundred questions and she made sure to be fast and just was so nice. The nurse we were given was very professional but personable as well. My crabby daughter didnt seem to bug him, and he was all smiles and helpful while she was a little fighter getting her vitals. He was great! They didnt make us wait long before we saw a PA and she was just perfect. She listened to everything and was so great and making sure she covered everything with my daughter. My LO is a fighter when shes sick, but she still had the most patience. The whole experience took under 35 minutes and a day later the meds are already helping my girl feel like herself. Couldnt be happier with our visit there, hope to not have to be back soon though 😂😜
I found our Fairmount WellNow to be brilliant at the basics. Warm, efficient greeting, didnt wait long at all, and overall excellent service. Very pleased in all.
Went to Wellnow, Fairmount location to get a COVID test. I was unaware that you would have to have an appointment. After explaining my situation they took me right back to have a testThey could of said no make an appointment, but they did not. All Wellnow employees go above and beyond to help you.
Came for covid test. Made a noon appointment. Arrived 10 minutes prior to appointment time and called office to let them know - as instructed. I was told I would receive a call to be “checked-in”...after 45 minutes waiting and not receiving the call I called back and was told “sorry we are receiving a lot of walk-ins and I couldn’t get to calling you”...makes absolutely no sense to make an appointment and then put the walk-ins at top priority. This is extremely frustrating and it was a terrible experience. My appointment took well over an hour and a half as I wasn’t even “checked-in” until an hour after my scheduled appointment time...
This was a very organized, streamlined process. I pulled in after work & The parking lot was full. I went home & checked online & was pleasantly surprised I could schedule an appointment based on current wait times! When I arrived I was told all the rooms were full so there might be a wait. Within 10 mins. I was called back. I felt that was quick!! Everyone was friendly & efficient. My provider, Mai, was thorough & explained everything so well. She was friendly & helpful. I was able to pick up my prescriptions right afterward. Although I strongly believe in having a PCP- this serves such s great purpose. I would definitely visit Wellnow again if needed.
My entire experience at the Fairmount NY facility was fantastic. The young man who checked me in was courteous, efficient and personable. He showed me to my room immediately and said someone would be with me soon. The first person came to take info and she was same as to office level of care. I had my list of meds she was thankful for. I coughed and said it was funny I thought to cover my mouth since it already was and she thanked me for the double cover. Next came Dr. and her assistant who took vitals. Asked all the right questions and I supplied my background to which she would give her reply. One such case was I said I had donated blood and they check for COVID and she thanked me for donating. Since I get sinus every year same time she suggested I set a reminder to start taking allergy meds one month before to hopefully stave it off. I showed her an old bottle of medicine that works best for me and she said that was what she was going to recommend too. She related some stories of people who came in with either no or the minority of symptoms but were covid positive and asked if I wanted to be tested to which i agreed. From start to finish I highly recommend this particular facility. Another plus was I goggled all places near me and each listed the wait time expected so that was an awesome feature on the internet. Thank you to all!
The only problem I had with the staff ( in a good ) way. Is that they were talking about food and I left there hungry. On the other hand they were very professional and friendly. They had in an out in a timely fashion. Thank you all, Big smiles
Any time we go here its fast, the people are pleasant and we dont feel like were just being brushed off. Most recently, I brought my daughter for a sports physical and thought wed end up waiting forever since she wasnt sick or injured. Nope! As usual, we waited no more than 10 minutes in the waiting room - and it was packed - got in and out! We never WANT to go here, but never hate it either!!
Great service!Having never been here before the registration process was painless. The receptionist took care of everything.The nurses and the doctor were great. Listened to my issue and were very friendly and helpful.I wouldnt hesitate to come here in the future and would recommend it to anyone.
I have always had a pleasant experience here. I also have not had to wait long. Most of the time. Busy is busy it cant be helped. All the staff always do their best to make you comfortable and are helpful. I have never had any staff be rude or have an attitude. Which does make a huge difference how your visit goes
Went in for bad head pressure, laryngitis, overall feeling terrible. They processed my insurance information very quickly and immediately went into a waiting room. Someone came in immediately and took my vitals and asked some questions about my reasons for my visit. After that the nurse practitioner came in and did an exam. Diagnosed my condition right away and sent a prescription to my pharmacy. Overall, the total time was probably 15 minutes. Quite impressive seeing its flu season and I went at 5:30pm! Very professional and clean. Will not go to primary care physician again except for physical and anything needing continuous care. Highly recommend.
Just a great experience all the way around. The woman at the front desk was very quick and efficient, and my daughter was taken into the back and put in a room immediately after I signed her in. The nurse and doctor put her at ease, and quickly assessed her injury and decided on a course of action. I was very pleased with their thoroughness and the quality of her care. I would highly recommend this facility to anyone - our experience was definitely top-notch.
Both Camillus and Fairmount offices have great Staff! Very professional and helpful. Made my daughter feel very comfortable when she got her test out first time to Camillus office. The only complaint I have is Covid testing scheduling has do be done better. The wait on getting a test was way to long especially when I had an appointment. Maybe have one nurse just do scheduled testing while others take care of sick walk ins.
Great service. Both ladies at the front desk were awesome. Didnt have to wait long. The experience was wonderful.
I brought my 1 year old in 30 mins before closing, and despite the waiting room being full, we only waited about 10 mins. Everyone we encountered was very friendly, and the doctor was wonderful. He even walked us to the exit so he could open all of the doors for me as I carried my son. It was a very quick visit, and luckily nothing serious, but gave me peace of mind and I would not hesitate to go back.
The people at this urgent care are very rude and discriminate against you if you don’t speak English very well. My friend went in today with her 2 children around 5 pm to get a COVID test for her son. She waited 3 hours to be seen by a dr or nurse but by the time she went up to the desk to ask when she could be seen, the facility was closing and they turned her away.
If you are looking to get the pcr covid19 test results within 72hr for travel this is not A good urgent care to go to. walked in and was taken care of. The covid19 test was not painful as I thought. The staffs were great, I just didn’t get my results within 72hrs time frame.
Wait time was very minimal. I had a great nurse and doctor. Even the receptionist up front was super friendly. Very informative and bedside manner was A+. Will definitely use them again for myself and my children when we are in a pinch and can not get an appointment to see our primary!
Booking an appointment online was very easy. The nurses and Doctors are very professional and friendly. I was pleased that my visit with my 2 yr old was quick. I would definitely come again if I need to.
I thought I might need stitches, and I was right. I was quickly greeted, taken into a room & evaluated. The NP who took care of me was professional, kind & very gentle.
Very happy with the service. All the people are very pleasant, professional, and have a passion for what they do. Very efficient and courteous to deal with. Totally made an unpleasurable situation easier to deal with. Would be the first place I would go to if any need for immediate care. Thank you
I woke up Saturday morning feeling sick. Booked a time online. Was greeted by friendly staff and treated quickly. The nurse gave me the throat culture I asked for and my results were bath in about 20 minutes. My only complaint is that the text reminder should mention the location you checked into online. I was sort of out of it and worried I was going to the wrong one.
I went to WellNow Urgent Care on Sunday and was very impressed from the moment I walked in. First thing I noticed was it smelled clean, there were hand sanitizers, tissues and masks on the counter. The best part, a short wait time and everyone was courteous and professional.
Very polite staff; prompt attention, doctor and assistant had a sense of humor, clean office, welcoming atmosphere. I enjoyed my visit... yes, even though it was for an illness. I highly recommend.
Great experience, every time we go. Staff is friendly, providers are knowledgeable. They really care about their patients. Highly recommend.
The ladies that helped me were really sweet! Had to wait a bit in my car because of covid-19, they took great precautions and when I got in, it was real quick and they helped me get antibiotics/meds. Definitely the place I’ll go to if I need anything urgent. Highly recommend!
The staff were all very friendly, kind, and informative. They gave their time to answer any questions we had. We didn’t have to wait long either. You’d never know we were living in a pandemic based on their attitudes. Thank you!!
Worst urgent care to go to. Unprofessional environment, that the staff create by gossiping about people in the waiting room. Unfriendly check-in process, disorganized, and rude. Staff not attentive to current needs and left there with an unresolved issue. The patient experience was horrible. Healthcare professionals are to hold to standards of care when treating patients and they were certainly not met at a recent visit.
Really great service and amazing staff. I arrived and they took me right away with no wait, talked to a physician and gave me the meds that I needed all in under 30 minutes. Super super nice, caring and respectful staff all around. Highly recommend for anyone who needs quick, timely help!
In and out in 30 minutes tops. Great care.
My experience with WellNow Urgent Care was the best. They were quick on point and very friendly I would highly recommend this place. I want to thank the staff for making a pleasant visit and helping me out to feel better!
I was able to schedule my visit online, which I love. Reminder text and instructions before arrival. Staff was friendly and helpful and quick. The whole process was easy and enjoyable considering being there for a precautionary Covid test.
Great service! Quick, thorough, friendly, clean, professional.
Efficient. Polite. Professional. Commu icated well about my illness and options. Was delighted by the sophistication of their diagnostic equipment as it provided answers that i didnt think would be possible outside a hospital.
Both my husband and I decided to test for precaution, And the WellNow staff was very informative, professional and helpful, and we were seen right away. Both the swab test and blood draw were smooth w/o issue.
Rude employees, unable to contact by phone. I did a walk in test yesterday and havent received results in over 24 hours.
Got in super quick, everyone was super nice and helpful, my nurse was hilarious and kept spirits up when asking those awkward questions, my doctor came in and he was super nice and laid back (but in that professional type way where they lean against the counter but talk professional), didn’t talk down to me because i’m barely an adult, explained everything he was doing and what he was seeing, diagnosed me super quick and very accurate, gave reasoning as to his diagnosis and treatment, made sure i understood everything, got me on antibiotics and steroids to treat my infection, and it was only 2 days ago and today i was well enough to go to work for a full day and do my job! absolutely fantastic, 10/10 would recommend
The wait online said 24 mins but they got me in right away. The nurse who did the blood pressure and what not was wicked nice and fast. The PA who saw me after was extremely nice, professional and fun which made the visit a lot nicer. The whole visit was fluid and great
Went to the clinic for flu like symptoms. The front desk was very informative. I knew how long I would wait and my out of pocket costs before I was seen. Jess took my vitals and I saw Carol for diagnosis and treatment. Both were professional, friendly and sympathetic. The facility was clean and offered water, coffee, tea and have a TV in the treatment rooms.
Wellnow has a good understanding of time management. The website allows you to see how busy each location in your city is. It was easy to find a location that was available ASAP. Checked in and was seen right away. Flawless visit
My wait was under 20 minutes. The staff is friendly, thorough, extremely knowledgeable. Very impressed. I was not made to feel like an inconvenience like i have at other urgent cares. They seemed genuinely concerned with my well being.
I had a great experience. The staff was very professional. I appreciated them taking goid care of me in my time of need. Thank You WellNow Urgent Care
I felt very safe and comfortable visiting this location. I scanned the code at the door and was able to check in from my car. I was called and taken directly from my car to a room. The staff was very kind and reassuring. I would highly recommend visiting this location!
A little place over the hill from my house i never knew about, usually a prompt visit is half a day if lucky. I used my phone made an appointment, they took care of the situation, insurance covers it. The doctors and staff were friendly and funny. The place had free coffee.
Excellent experience. I went in on a Saturday morning and was in and out of there in 28 min. Every person I encountered was pleasant and professional. Michelle the NP was awesome. Put me right at ease. I am very fortunate to have this so close to home.
I came in from Canada for a COVID test to get home. Selena and Tara were epic! So kind and so helpful! Thanks for making my trip that much better.
I was so impressed by, and thankful for how professional and friendly everyone at this urgent care center was. I ended up there very close to closing, but I never had the impression that people were in a hurry to leave. My care was quick, but thorough. I would definitely recommend this urgent care center to others, and, though I hope that I never need them again, I would return here for care myself.
Not disappointed... went yesterday. They treat me better than any of the doctors offices Ive been to. Sometimes the wait is long, but worth the wait. Highly recommend.
My daughter was visiting her boyfriend who lives in Syracuse (she lives in Missouri) and had to go to urgent care because she got a second degree chemical burn and she was in and out in 45 mins. The doctor was friendly , the place was clean. Would highly recommend.
My son needed proof of a physical exam for his working papers, and I didnt realize his current physical was out of date. After being told his regular doctor couldnt see him for more than two months, I brought him to WellNow in Fairmount. Twenty minutes and $30 later, we left after a thorough physical exam with the proof we needed. Zero aggravation, pleasant staff, knowledgeable, friendly doctors and nurses. Will definitely keep this in mind for situations like this!
I love this place! In and out quickly both times I went and the staff is very sweet, considering both times I was there it was for my babies. Nurse went out of the way to offer popsicles and the doctor brought the toy chest in the room for my 2 yr old.
Sunday night at 7:40pm and they got me right in! Staff was professional & courteous and treated me like I was their first patient of the day instead of their last. Ended up with an ear infection and possible strep throat. Thank goodness they are open on weekends until 8. Great location, clean facility and prompt care!
I was told that there would be 45 minute wait. I was happy HGTV was on the TV in the waiting area. In about 15 minutes I was called to be seen. The triage to the X-ray to the doctor was very fast and efficient. Staff members were very friendly.
Excellent care and the absolute quickest urgent care visit Ive ever had. I was in and out with the prescription I needed in 30 minutes. A modern miracle. Staff were all very friendly, professional, and attentive.
Was not sure if I was going to have to wait hours to be seen. I was in and out so quickly. Staff was very attentive and asked about history. Will use again if unable to get an appointment with my primary doctor.
Excellent experience at the clinic. Absolute fail on the electronic receipt of test results. I had to drive back to the clinic for my report.
Staff was very friendly and caring to my needs. I thought it took too long to get my first test result back. Id been there before and got results much quicker? The room I was in was freezing. Not fun having a fever in a chilled room. Even the nurse practitioner commented on how cold it was.
Arrived at 3:25 never left until 6:00 pm.Doctor Alex was great, but woman at front desk very slow and did not know how to get insurance information. I got them on phone twice but would not take phone from me. Needed approval for CAT scan, because of her incompetence we waited over 2 hours
Very great service received from every staff person. This office has better hours than our own primary care doctor. And we were in and out within 30 minutes with two children being seen.
No waiting,professional personal. Well trained. Always. Clean. Got a great PA to check out my issue. Was in and out in less than an hour.great service.
The phone number has a calling restriction on, that’s not professional. The only way to get a Covid rapid testing is by setting up an appointment. Their phone isn’t accepting calls so making an appointment is nearly impossible if you don’t have internet access. Fix this.
Warm and welcoming staff. Doctor was very explanatory and detailed with treatment information and advice. Was in and out within 45 minutes and within one day I am feeling so much better than I was. Thank you.
By far the friendliest staff I’ve ever encountered at any medical facility. And they got me in to be seen the quickest I’ve ever experienced at any urgent care, even though it was evident they were very busy. Thank you 💕
Made a visit to the Fairmount well now facility today at approximately 2:30pm. The nurses were wearing their masks down under their chin. A female nurse came from the back, out to the front desk, and was hugging and kissing on the guy on the computer. When we entered , we were trying to social distance. But the girl at the desk said come on up and I explained we weretrying to keep our distance because there was someone still at the counter. The chairs we sat in in the lobby had all of 6 between them. The nurse came in to take my family members history which was not in the computer and this was his 4th time being there and she said there was no medical history in the computer but she didnt know why. She did not wash her hands before or after coming into the Room. This was all in spite of the fact that there were people in there who thought they may be covid positive. Totally unacceptable....If I end up sick, Ill def know where I got it...
This was best urgent care I have ever been in!! I was out of town and went to this Five Star and am glad I did. Staff was polite and friendly. Service was quick. I have nothing but good things to say about this Five Star Urgent Care location!! Highly recommend them!
The staff here is incredibly kind, caring and attentive. Big shout out to April and Chelsea for being completely amazing with my two and a half year old daughter and myself. Thank you so much! 💕
Exceptional! Every single person, from the caller to get me registered while I waited in my car, to the medical assistant/tech that drew my blood & the doctor...all were fabulous! Friendly, professional, caring, prompt! Keep up the great work!! 👍
I was feeling like ... BadStopped Saturday morning figuring it was going to be a long ordeal. Not the case. I was seen immediately. In/ Out in @1/2 hr. Prescription called into my pharmacy from WellNow. Before I left.Friendly, Fast, and thorough. What more can you ask for when you are sick
The staff at the Fairmont location presented themselves in a professional manner & were very kind. Thank you!
The wait was short, the place was nice, everyone was friendly. The problem was that when I got the printout, the guy (shadowing?intern? Idk) who typed in the information while I was talking to the Nurse Practitioner must not have been listening at all. I listed 4 or 5 symptoms & when I got the paper back there were 2 - one of which I didnt say, & which is not at all what I had been saying to the Nurse Practitioner. I felt like I had been completely dismissed & hadnt been listened to at all. Next time Ill either go somewhere else or wait for my primary care Dr to be open. I know they work hard to make it nice, but if I want to talk for a while and have no one actually listen to me Ill ask my toddler to pick up his toys.
I could not believe how fast, friendly, and professional the staff was! I was in and out in maybe 35 minutes which is almost unheard of in any medical facility I have ever been to. Very friendly and helpful, absolutely recommend!
Greeted immediately, brief wait while the patients before us were signed in. Quickly checked in & escorted to an exam room. Short wait before a provider came in. All told our visit was no more than 30 minutes from the time we walked in to when we got out.
The male nurse who did my blood pressure was chill and helpful. Really made a effort to show they care, he helped more than the doctor did, actually got me a list of care providers.
This place is awesome. Really friendly staff very professional and knowledgeable. If I ever need health services again this is where Im gonna go. In-and-out in a timely manner. Thank you to all that work there. YOU GUYS ROCK!! 🤘🤘
Quick, efficient and knowledgeable. We were out the door with a diagnosis and a prescription in less than 30 minutes. Everyone we saw was cheerful and accommodating. Thank you for your weekend hours, that seems to be when things pop up unexpectedly.
Saved a spot online, got there and tried to explain to the woman behind the desk. She got snippy with me and cut me off. Gave her my name and I sat down. Was eventually brought to triage, then put back in the waiting room for roughly a minute, then into an actual room. Saw a PA, explained my illness. Got an xray of my chest. Was then asked to sit on a lounge with other sick people while I await the results. Despite having chest pain and shortness of breath with my bad cough, and explaining Im having surgery in less than a month and need to get better, I was brushed off. I was told, I know it sucks, but hang in there. Not even an antibiotic. No cough suppressant. Was told to come back if I had chest pain or was short of breath. Even though I told them I already had that. Wasted time there!!!There were also about ten to fifteen bags of garbage piled near the xray room. Disgusting!!!
Quick and easy. I booked from home arrived at my designated time and was out in 20 minutes, feeling much relieved. Friendly staff and great Drs
My wife and I both visited a day apart. She had fallen and broke a rib. I had badly cut myself with a ceramic knife and required stiches. Staff was extremely compitent and personal. Hopefully it will not be necessary, but we would call them first if we needed help. Our thanks to all of them..
The lady at the front desk was very cold and wasnt friendly. I check in then immediately get sent back to a room. I thought great Ill be in and out. After getting my vitals from the nurse I sat in the room for over 30 mins waiting for a doctor. Why even bring me back there if Im just going to sit in a room by myself. Horrible service
I was in and out in about 20 min or so. It is always clean and everyone is always friendly. Seeing I am a typical guy that hates admitting I need the help of another person they always make me feel welcome and deal with me being a crybaby sick man. Lol
PrImary care Dr unavailable day of visit office recommend this urgent care facility for what I needed checked. It seemed professional and courteous. The waiting room could use a trash can for tissues, and they said there was no wifi even though it is detected main & guest.
This was my second visit to the clinic and I was pleased to find my experience was just as good as my first. The staff was friendly, prompt, caring, and informative. I was in and out within an hour. Thank you for your professionalism!
These folks run an excellent business. Friendly, efficient service at all levels, front desk and medical staff. Called ahead to work around crowds. Was in and out in 15-20 minutes total. Outstanding experience!
Ive been twice for two different children of different ages in the last two days. Both visits went smoothly and were age appropriate. I was satisfied with the thoroughness of each exam. I would go back tomorrow I just hope I dont have to.
Staff was courteous, efficient and empathetic to my son who broke both wrists. The wait time was sufficient. Likes the facial masks for those who were sick....
I made an appointment online and was seen quickly. The nurse and NP both were both very friendly and made the appointment feel comfortable and easy.
This urgent care is definatley 5 Stars. I just left there with my son who was broken out in hives and wheezing. He was treated immediately by a wonderful friendly and caring staff. Both the front desk, nurses and the Doctor were AWESOME. I will never go anywhere else. Thank you all very much!!
I have gone to Well Now in Fairmount for years, since they opened, and have always had a good experience with kind qualified health care providers.
Great team during COVID. Very busy but managed to get everyone in and out as quickly as possible. Nice people
CAMILLUS LOCATION NOT THE FAIRMONT LOCATION. HORRIBLE STAFF NO ONE AT THE FRONT DESK HAD A MASK ON . I WAITED 24HRS FOR AN APPOINTMENT FOR MY SON JUST TO SAY WE DIDNT DO IT ONLINE CORRECTLY. CLEARLY THEY DONT KNOW WHAT THEY ARE DOING NEED BETTER KNOWLEDGEABLE STAFF! RECOMMEND A DIFFERENT LOCATION!
Have already bragged to family and friends about the prompt and courteous care I received at WellNow. Reception staff, the nurse and doctor were professional and pleasant. Very very pleased. 😊
I went there first thing in the morning and was in and out within 45 mins. The staff and PA were very courteous and I received very fast attention. Was in the room within 5 mins and saw the PA within 15. This was my 6th visit and each time was fast and acceptable medical care. Great alternative then having to schedule an appointment with my pcp.
Elderly mom received excellent care in a timely manner from the minute we arrived. Their concern and advice on further follow up was so appreciated. Id recommend Urgent Care, Fairmount, to all in the area when initial diagnosis is necessary!--professional , timely and skilled!
The staff was nice. The provider was awesome and the wait was reasonable. The place was clean. There was complimentary coffee and snacks. Tissue and hand sanitizer were available. Much better than before.
Very friendly & caring staff from signing in, to nurses, to doctors. Quick & excellent service. Atmosphere was perfect in every way! Thank you for making my bad day better!
Extremely disappointed in how their service was. After being seen for my illness and being given a prescription. My full prescription wasnt sent over based off what the PA told me. only to call and then be misinformed about it. and then calling back again was told i shouldnt have another prescription even though the Dr informed me otherwise.
I was seen within a half hour. They really seem to care. Everyone is friendly. Jason S. PA knew what to do to treat my neck. I am very happy that I chose to go there!
I had a great experience here due to friendly staff and quick service. I went on a week day morning for a COVID swab, and everyone was very personable and professional--very helpful considering the unpleasant test I had to have done!
Staff was very kind to me, very professional and made me smile!! Got me right in as a walk in, was very fast!! This was my first experience and I am very happy with it!!
Great in and out service. Everyone seems to actually care about your ailments instead of just giving you a Tylenol and push you back out the door. For my husband and I, we have to pay a copay, but its totally worth the service you get!
Quick service. “Factory” atmosphere. I wouldn’t expect a doctor, but would expect someone who would demonstrate more bedside manner than the PA/nurse who saw me. Diagnosis was quick with little explanation.Prescribed me a medication that my pharmacy said is over-the-counter only, and therefore not covered. It would be helpful for my heathcare provider to know thisnin advance.
The entire staff at Fairmont WellNow Urgent Care is Exceptional. They went above and beyond. I definitely reccomend this location to family and friends. I am so grateful, Thank you!!!
Very clean, not crowded, I had about a 40 minute wait, but it didnt seem that long. I had a Keurig hot chocolate, and read 1/2 of a magazine. The receptionist was very kind, and the nurse or PA was also very professional.I ended up with a bad ear infection; they called in the rx to the only drugstore that was open on New Years Day, when I got to the other side of town, the script was ready.I will always recommend 5 Star urgent care.Cookie Falcone
I was in and out in about an hour. The staff was friendly and helpful. I feel that the PA that saw me was thorough. Glad I decided to stop in rather than wait for my doc’s office to open in the morning.
If I could give this place zero stars I would. I spent a total of 5 min in there before being handed a pain script and told to be on my way. 1 of my symptoms was addressed. I didnt walk in asking for pain medication I walked in wondering why I feel horrible.
Very pleased w/the service. Would return if necessary. Highly recommend to others in need of urgent care services.
Everyone was genuinely friendly, no feeling of impatience if I asked questions. Quick service and prompt.
Staff was incredibly pleasant. Despite feeling ill I was cared for with such positive energy which makes a world of difference during these times. Cannot thank the staff enough for all they do. 😃😃
Oh my god it was the quickest visit ever I truly reccomend Well Now Urgent Care they felt like family to me everybody was so nice and attentive
Have been here about a few times due to the fact my own Drs office cannot fit me in same day and i can say that its provides me with excellent care. Minimal wait rime and convenient.
I went there because my blood pressure was high. After waiting more than an hour in room 5 I got nothing solve for my health, a nurse told me that I have to lose weight,thats all. I had to go to emergency at university hospital to get treated and get my blood pressure to normal levels. I will never recommend your services. They basically called a fat man.
I was there for a Covid test. Even though it was later in the day on a beautiful Sunday every person I spoke to was friendly, upbeat and positive! It made me feel so much better about having to have the test! Thank you!
I’ve been there twice now with two different children and they sent us a bill for both saying my insurance didn’t cover any of the visit. It’s complete BS! I have blue cross/blue shield and have been to other urgent cares and didn’t have any issue. Avoid Wellnow!!! They are a con isn’t option but they try to screw you in the end.
I came in because I sliced the top off of my finger making dinner. Wouldnt stop bleeding. They took me in quickly fixed my finger quickly and dare I say, they were so nice It made it almost a nice experience!
The nurses and support staff were great, attentive, and although it was a long wait for my 3 year old with an ear infection, they made us comfortable and we left satisfied.
Got there at 8am when they opened and was still waiting at 930 am for a dr. to come in. They were not that busy to make me have to wait that long. Even though the staff is very friendly, I dont reccomend this location if you done have all day to sit and wait.
Total reviews rating 4.7
199 Reviews for WellNow Urgent Care 2023:
Review №1
2022-05-16My local emergency room had a 5 hour wait so I decided to leave and go to wellnow. I had never been and didnt really know what to expect. All I can say is wow, they have wonderful service! I was seen within 5 or 10 minutes of arriving and was tested for multiple sicknesses so quickly and efficiently. Everyone was so kind and friendly, especially the PA Lydia. They made the whole experience so quick and easy, I will definitely be coming back next time I need to and recommending this place to friends!
Review №2
2022-06-29I went in for a DOT physical as a walk in. Usually when people do that they have a long wait ahead of them. They got me right in and I was done, start to finish in under an hour. Front desk is friendly and professional. Healthcare providers were courteous, attentive and listened to my needs. I will definitely be going back. I wish I could give them 10 stars.
Review №3
2022-06-22It was a holiday and I felt very sick. I went to the Well Now urgent care. I was greeted by a friendly receptionist and told they could see me without an appointment. I was immediately taken into room with a very professional and experienced Medical Assist. And PA . I was out and able to pick up my medicine at the pharmacy in less then a hour.
Review №4
2022-06-01Brought my 7 year old to WellNow in Fairmount for an earache after I couldn’t get an appointment with her PCP. Front desk staff was efficient and very friendly. We were taken quickly taken to a room and only waited about 5 minutes before the provider came in. He was very nice, great with my daughter, and got us in and out. We were there for maybe 25 minutes, start to finish.
Review №5
2022-05-10Brought in my 3 year old for a covid test and everyone was so friendly. The receptionist that answered the phone was funny, the nurse that did the test was awesome and the doctor came in the room like a ball of sunshine!! He was nervous and then ended up laughing - it was probably the best experience I’ve had at an urgent care!!!
Review №6
2022-06-23I’m a travel agent and when things started opening up in mid to late 2021, I went to our local WellNow for the tests required in order to travel. The online booking was super easy, there was no wait because they scheduled them incrementally, staff was fantastic, and I recommend them to all of my clients that live in the central New York area and beyond. Test results were back the same day. We will be back again.
Review №7
2022-05-11Both times i went to the WellNow clinics in Camillus this week (for Covid and flu tests) i was seen immediately. The reception staff was welcoming, kind, professional and efficient. Staff that took vitals and information were also friendly and knowledgeable. When results were shared, the medical staff was clear, informative, listened to and answered my questions and concerns, and gave me useful information to make informed decisions about returning to work safely. (I went to a Well Now nearer my home before the 2nd visit and was told they could not take walk-ins at that time because they were full. the staff there was also very kind, apologetic and tried to find a Well Now that could take walk-in pts. Despite their being full, the front office was orderly and calm &other patients clearly benefitted from this.) Well Now has provided the best medical/diagnostic care i have received in years (I just moved back to NY from OH)
Review №8
2022-06-03I was VERY pleased with my recent experience at the Fairmount WellNow.I had to have a specific covid test for an upcoming procedure, and it had to be on this precise day. I had an appointment elsewhere and when I went to get it their entire system was down store wide. I was in a bit of a panic wondering if Id be able to get one anywhere else on such short notice and they suggested I try WellNow. The Camillus branch was so very nice on the phone and offered to put me on their list but that they had a 3-hour wait. Im thinking 3 hours big deal lol. They suggested I go to the Fairmount branch which is about a half mile away. When I walked in there was one person ahead of me, but I was taken in the same time they were because they had more than one nurse👏👏 It was such a pleasant experience I cant even begin to tell you. Shockingly, one of the nurses was there when I had been there a very, very long time ago, and I recognized her.Thank you to all of you at WellNow.
Review №9
2022-04-02The Doctor and entire staff were awesome. I wasn’t feeling well at all and they made sure to get me everything needed and also checked up on me once I was home. Exceptional experience.
Review №10
2022-05-13Very quick service. Friendly, patient focused care. We were in and out in 25 minutes for a moderate laceration. Will definitely go there again if there’s a need!