Delivery
Yes
Wendys in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 212-220-9989
Site: https://locations.wendys.com/uni...
Site: https://locations.wendys.com/uni...
Opening hours
- Monday:6:30AM–12AM
- Tuesday:6:30AM–12AM
- Wednesday:6:30AM–12AM
- Thursday:6:30AM–12AM
- Friday:6:30AM–12AM
- Saturday:6:30AM–12AM
- Sunday:6:30AM–12AM
Wendys in other cities:
Comments (114)
If I could give this place 0 stars I would. I ordered a spicy chicken sandwich from them and got food poisoning I was deathly sick I had to go to the hospital from severe dehydration due to throwing up and diarrhea. Please do not order from this location for your own safety
I treat my garbage can better than how the cashier here treats the customers. Show me a worse Wendys in NYC and Ill literally give you 10 bucks.
Never thought Id write a review for Wendys but the service here is awful. The young lady working the register literally waived me over and asked for my order. I give her my order and then she tells me I have to wait with an attitude. Why did you wave me over if I have to wait? I also asked for sweet n sour sauce not BBQ and the lady who was handling the food reaches into my bag takes out the BBQ sauce and throws in sweet and sour. Absolutely disgusting attitudes and customer service. Ill pass in the future.
Food is good, but the customer service is poor! From the management no less... sad!I told the young lady to please add ketchup to my order. They normally do forget and I have to always remind who ever is doing my order to please add the ketchup.. I like them on my potato wedges... THE MANAGER TOLD ME TO WAIT WHEN I ASKED!!! I was not nasty and obviously someone ruffled her feathers...NEVER BRING YOUR PERSONAL PROBLEMS TO WORK!
This place along with all the places in the terminal should be closed down by the health department. There is a RAT infestation in the whole South ferry station. Its so bad that they constantly throw out chewed out bags of bread due to the rat problem(if you aver received side sauces dirty with sauce, thats because the rats literally chew open boxes of ketchup and etc). Literary witnessed a rat in the kitchen during open hours. And the GM is horrible and good for nothing.
I think this is my first negative review on Google Map ever.First of all, their app doesnt allow me to edit my rewards before placing my order and its a very poor design. Second of all, I placed an order with this restaurant thru the app on Sep 2, only to find out the restaurant was closed when I arrive so I never received my order. So I texted them and request a refund, but until now they still havent responded.
This place is never open at 6:30am as it states in its profile never ever ever open at that time. The staff is as friendly as a lion that hasnt eaten in several days not one smile or any warmth at all. The speed at which the employees move is a mystery didnt know one could move that slow. Please just closed this place down it breaks my heart to see my precious Wendys destroyed.
Filthy place. You will be discriminated and ignored. Dont waste your time. Eat somewhere else
The worst experience that we got in all time around 7 years traveling through the country. Poor service & management. I dont believe how this important food place got a this kind of manager. They were so disrespectful with the customers, they decide don’t take our order after two woman employees decide gave us the drink that they want it. When we tried to replace for others drinks, they just said isn’t possible. The manager arrived & I tough he gonna solve the issue, but he decide don’t give us our order cause suppose we said bad words when that’s totally lie. Bad actitudes from all staff members.DEFINITELY IT WAS THE WORST PLACE TO EAT BY FAR.
Two instances where this Wendys has crossed the line. The cashier didnt even give me a chance to finish my sentence without cutting me off yelling “HUH I CANT HEAR YOU” and tries to dismiss me to another cashier who was already busy with another customer. Another time was when a girl was loading nuggets into the fryer, one dropped on the ground and she proceeded to put it in the fryer anyways.
Wendys is an American international fast food restaurant chain founded by Dave Thomas on November 15, 1969, in Columbus, Ohio. The company moved its headquarters to Dublin, Ohio, on January 29, 2006. As of December 31, 2018, Wendys was the worlds third-largest hamburger fast-food chain with 6,711 locations, following Burger King and McDonalds. On April 24, 2008, the company announced a merger with Triarc Companies Inc., a publicly-traded company and the parent company of Arbys. Wendys headquarters remained in Dublin. Following the merger, Triarc became known as Wendys/Arbys Group, and later as The Wendys Company.As of December 31, 2018, there were a total of 6,711 outlets, including 353 that are company-owned and 6,358 that are franchised; 92% of the system-wide locations are in North America. While Wendys determines standards for each stores exterior appearance, food quality, and menu, the store owners have control over hours of operations, interior decor, pricing, staff uniforms, and wages.
One of my favourite fast food brand in the US. Double Baconator was delicious... And its really fast food.
Great Customer Service from Management. Cashiers need a little more training. Food is hot and fresh as advertised. Additionally, you can always place a order and make the boat you want to catch . This is a great bonus for people who are pressing the clock but need a quick bite . Maybe it’s bc there is no D/T but I can say they completely exceed service times.
If I can give them one star if I could. Worst customer service ever. I just bought a meal and then asking them for some hot water for my small thermos so that my sick mom can drink something hot, but they refused with nasty attitude. Just for that I will never buy anything from this Wendy’s. I rather go down the block and eat at Burger King, better burger better service and would extend the lending hand if any customer asks.
Don’t buy nothing here please!!!!
Ive been coming here since it has been opened. And it is still as great as when they first opened. I love their buttery buns. At first I was taken a back by greasy buns and took me a while to determine whether I want to inject more fat via buttery buns, plus FATTENING burger and cheese, but to its own right it has won me and I only do Wendys takeout once in a blue moon. Their healthier options and must try is their cranberry salad.
The young boy who works the register ( I think his name is jay) is ridiculously rude....never ever met someone as rude as him. Even if the customer is being polite and barely a line, he’ll still be nasty with them. He really should be removed from the job or at least placed in the back...
Brittany, at the register, is the best. She made sure I got my order in a timely fashion, before my boat. Even though she was ringing up customers, she made sure, updated me, and let me know when my order would be done. She is a boss. I didnt know where to leave this feed back. But her etiquette at the register is unparalleled from any other fast food experience I have had. In NY its acceptable to ignore the how are you but she took her time and was so sweet. Her interpersonal skills will get her far, no matter where she wants to go. So thank you so much Brittany!!!!
The service here is great. With such a busy location as the South St., Seaport they keep the lines moving fast. They are very friendly personable very helpful the managers are all wonderful been coming here for years now and always got great treatment great customer service and the food taste better than all the other Wendy’s . I wish I could give them 20 stars
Cashier are rude and disrespectful her name was shantell. They messed my order up and get mad at me when they cant do their job.
Fast service. Great quality Wendys everyone should have. This is one Wendys I cant complain about. Considering the amount of tourists and people commuting to and from Staten Island, they are very fast. I never pass it up. Yummy!!
We came to this restaurant for dinner. we heard about this restaurant from many people. Well, it was a winning. The staff members welcomed us with a smile and we had an excellent feeling. The meal was tasty. We enjoyed every moment and we will visit this place again. Keep it up.
They dont take Discover cards and the menu is written in a funny way.
The New Manager John and the crew are awesome. They know how to run a business unlike the previous manager Destiny who shouted at customers and clients like she was a psycho. 10 stars to John and the team, and thanks to the owner for hiring people like John. Keep up the good work.
Extremely rude staff. They talk their customers like they garbage l. The supervisor is a most disrespectful human being I have every seen. Should be fire asap.
I always go for Daves Hot n Juicy - fresh American beef between nice soft buns, loaded w/ mayo. Can never go wrong!Single, double, triple? Based on your appetite and stomach stretchability! I prefer to go all the way with triple.Otherwise, Wendys is Wendys... 🍔🍔🍔🍔🍔 - 5 points!
Very different than every wendys that i have been! At 3 different times i have had a napkin dispute with the manager...never had that problem with any other wendys.I commute tru there everyday ..i guessed i wont be eating there again..
Its Wendys.Note theres no seating area, so you just gotta eat in the terminal or on the ferry (or outside on the benches).
This is one of the first google reviews I have ever written because of the terrible service I received at this place! I said hey I need to make the ferry the doors are about to close this lady looked and me and dropped the fries back into the tray!!! I couldnt believe that she would be so spiteful and disrespectful. If your day is so bad dont come to work!
Lovely team, very fast and good vibes!I came with my boyfriend a couple of days in a row, we especially loved Thais! She is the best and such a sweetie.
This Wendy’s has the worst employee in all of NYC.
I was very curious about trying their publicized french fries and was not dissapointed
There register was having problems with my Google pay but when the manager came he basically told me to F Off without apology for his lack of service. I stood there for a minute then the cashier told me Im sorry. The managers customer service sucks.
Good location!!!! BUT.......Food was rushed and cold TWICE!! Not good customer service when handling customers. Seemed really bothered and aggravated. Two strands of long hair were in my clear medium peach lemonade cup.🤢🤢
Only one complaint. I got a small chili and 4 chicken nuggets. Well thats what I paid for . Not to be a jerk but 3 nuggets is what I got. Someone needs to go back to math class 101 ...
I really loved their dishes. I always get excellent customer service here. The place is well organised and the staff members are always nice. Will come visit again.
If I could put negative stars I would. They missed more then half my order when given to me. The bag was broke because of poor attention to grease all over bag. Workers are beyond rude. Will never go back
Amazing customer service. They work well under pressure and they must put up with a lot of bs from customers. I’m glad they always respond with a smile even when a customer is being rowdy.
30 mins gone and an order of breakfast still not ready, terribly understaffed!
Amazing !! Wendys , I see team work here the manager Chris is awesome always giving me a smile and pushing the team to give their best customer service and definitely would come here again , thank you
Would definitely recommend eating here. Fantastic mood, tasty dishes, great customer service. They never disappoint.
The service is quick and accurate. I enjoyed the 4 for 4, whose amount was perfect for me while the fries and hamburger are also good for a chain store.
I just wish this was a full sitting restaurant but the breakfast end lunch is still good especially with chicken.
Worst experience of my life, the cashier was rude and snotty. I travel back and forth from the city to Staten Island, I buy food on a regular and all i can say is how disappointed i am.
Convenient for a quick bite while waiting for the ferry. Service is generally fast but staff look weary, probably from dealing with too many customers.
My experience was GREAT! I asked for a cup of water and I got ice cold water along with the food!
Since last 6 months the quality went rapidly down. It used to be my favourite place, but what I have got yday was very below a level I am used to at this branch.
They have a good expediting system here, the 4 for $4 deal is great, I got my order in under 10 minutes but ate all my fries before making it back to work, ok bye
Very busy all the time, workers are amazing its the customers that are rude
Wendy’s at south ferry is the greatest, excellent service. Great quality food! Stop by here and grab something to eat.
Good preparation quality and speed, the view goes a long way too.
Its inside the Staten island terminal the manager whos there at night time terrible job.. french fries cold.. stop making food before hand.. customers doesnt like their food cold 😡😡😔😔
Im from Germany.Best burgers, I like.
Decent burgers, I guess. You tables, have to either sit in the ferry waiting area or take it to go.
Overpriced. Cashier and employees have an attitude and are rude. They put bacon in my sandwich without telling me that it comes with bacon. I will never order from them again.
Supposed to call the mobile order name. Not make the food and put it to the side.
They delivered our food on time and they got our orders right. That’s pretty much all you can ask for!
Food tasty and lives up to television and online pictures.
Had the 4.44 meal. Nice staff. Clean
Good burger, good fries but no free refills...
Bumbling incompetence. Would give zero stars if i could.
Not place to sit but food its fine..
Good Service
Fast, cheap and fresh but staff were a little weird
The crunchy chicken sándwich its amazing
How can you make someone food and leave the packaging on it....
They are very stingy with their sauces.
Always busy but clean and fast service considering how busy it is.
Fast and friendly service for a quick bite while in transit.
Always busy, but the staff was kind and fast.
They got the best environment here.
Better than others famous fast-foods
Horrible service .. please get new people to work here . Way too ghetto
Limited variety of food, but the quality is okay.
ONLY WENDYS THAT CHARGES FOR EXTRA SAUCE.
Great deals and customer service
I love Wendys
Ok
Meh for Wendy’s.
Looooove Wendys 4 for 4.
Was fast and clean
Sucks
Good
Slow service
They are rude
Love the chilli
Sucks
I like the 4 for 4
Fast service
Burgers, bad fries, very bad, and hot drinks should not serve anything in that state, unfortunate
Good prices and good food portions, loved the ¢ 50 frosty promotion and 4for4. This location is just grab and go but there’s a lot of room in the station to seat and eat. The service is fast.Good prices and good portions, my favorites are the 50 cent ice cream and the 4for $ 4 menu. This location is for take out only but there is plenty of room in the terminal to sit. The service is fast.
This Wendis is located right inside South Ferry Station.
The potatoes are delicious
Clearly only a burger shop. But I like the chain and was not disappointed and fed up with cardboard.
Efficient and tasty burger
Very good burgers, better than the Shake Shack
Sooo badbad
Baconator a great choice!!!
Very tasty burgers
Lacks cleanliness
Good food
Good burgers
Im lovin it...
Fast food ? Maybe too much!We pay for sauces but they dont give them to usinadmissible!
Total reviews rating 3.4
114 Reviews for Wendys 2023:
Review №1
2022-07-07The employees are so rude and don’t listen to customers well. I ordered one combo and small fries. The cashier lady asked me what size do I want for combo. I said medium. But she changed me for large combo and large fries. None of the order size is correct. What is even the point of asking me if she doesn’t listen? I even took off my mask to speak so that she could hear me loud and clear. She was rushing me, so I couldn’t double check my order before paying. As soon as I I got the receipt, I checked it and saw that the orders are wrong. So I try to tell her that before they started making my order. The cashier lady (who was the only cashier there) was taking another customer. So she ignored me. The lady who seems like the manager or supervisor (she has a different uniform) didn’t look at me. There are other people who were doing other stuffs didn’t pay attention to me. When I finally got another cashier’s attention, I explained to him about the wrong order and he was just looking at the receipt without saying anything. And finally the lady who seems like the manager/supervisor gave me my incorrect order. So I told her. She said it’s already made. There’s nothing she could do. Like really?! They need to treat customers with more respect and with professionalism. I know this is just a fast food place. So people don’t really read the reviews. But I hope the management will read the feedbacks and do something about the chaos there. Also, I won’t be eating there unless I’m starving and there’s nothing else to eat.
Review №2
2022-04-15Mobile order with Wendys gift card as payment never work in this location. Mobile coupon lost with the error and they wont honor the mobile coupon promotion on site. Then my punishment for complaining is a half filled chili. Worst Wendys ever.
Review №3
2022-07-20Brit traveling, my first Wendys in almost 9 years.Service was a bit slow, burger was not as described and as a result I had to leave off the top bun which had what I shouldnt eat.However, best fries since I went to Belgium (≈5yrs), not as good but still.
Review №4
2022-07-25Wendys is my favorite, but this place is a catastrophe. The staff dont know what they are doing, I think theyre not fully trained. They forgott half of our order, dip and frise. This problem can surely be solved if an experienced manager was there.By the way, this place only offers take away.
Review №5
2022-06-22The fountain drinks werent fresh and their credit card machines dont work properly. You have to swipe twice & then punch in manually. That is suspect.
Review №6
2021-08-01Fast grab and go before on board the ship to Staten Island.I think if there have order machine, it would be perfect.
Review №7
2022-02-24Was waiting for a spicy chicken sandwich I saw sitting there for a while and informed them I had been waiting. The girl with the red fro who barely has any hair says “you haven’t been waiting no hour” I clarified that I had said I was waiting a while, then she yells “he late for the ferry!” And rolls her eyes lol I said no I have to run to work. She is constantly giving attitude unprovoked, if she’s miserable it needs to say it on her uniform or something
Review №8
2022-06-07Came here to get two chicken sandwiches and fries. The fries was PURE saggy and the guys that work there are just lazy and standing around and coughing not gonna come to this location.
Review №9
2022-06-07Pure trash. Fries were poor and the guy with the afro didnt even cooked them fresh. Lazy af.
Review №10
2022-06-22Great fast food joint. Staff is nice even though they are extremely busy.