Wheelchair-accessible entrance
Yes
West 184th Street & Broadway Parking Garage in New York
Phone: +1 212-928-7251
Site: https://www.parknsave.com/garage...
Site: https://www.parknsave.com/garage...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (48)
This garage did the worst thing a parking garage could do- it released my car to a drunk stranger who simply walked in and asked for it without showing any proof of ownership, ticket stub, etc. This person didnt even have a DRIVERS LICENSE. Car was retuned 4 hours later completely filthy. In addition to managment being totally unapologetic (they say this happens all the time), I was made to pay a second time for the new ticket that was placed on my windshield when he returned my car before the lot would give me my car back.
Unfortunately these guys are just bad at their job, especially on nights and weekends when things often devolve into a total sh*tshow. Within one year they flat-out lost our car and/or locked the keys inside a couple of times. I discussed it with the manager and he was defiant - his claim was that these errors were acceptable and that I should just expect it to happen. Thats such a dumb attitude - after all, how hard is it to park a car.So, we dumped them. On the day I was retrieving our car for the last time, they had locked the keys in the car of the people in front of me. Those folks actually let them take some crude tools from the office and break into it, so they could get where they were going.
Worst parking experience I have ever had. I park at this lot regularly, and today they locked my keys in the car when they parked it. When I arrived, they kept me waiting in freezing temperatures until they even told me they had locked the keys in, then simply shrugged and said well, too bad, its your problem. In the end, I was at the garage for AN HOUR AND A HALF until I left with the car, and that was thanks to AAA. During the time I was waiting, they screamed, cursed at me, told me lady, its not my f***ing problem and refused to refund the money I had paid for parking.Seriously--you are better off trusting your car to a half-blind donkey--it would likely be more competent and less nasty.
I wish I could give a lower rating than 1 star. I have been a monthly tenant here and it just keeps getting worse despite the price going up. After new management took over it is terrible. I called for the car ahead of time and still waited 30 minutes! Absolutely awful
Do not try this place, they will overcharge you! Not only did they quote me a ridiculous price for parking, but then the attendant tried to get me to tip him to bring the price down or to park outside. Shady business, shady attendants, go elsewhere.
Clean and well maintained. More expensive than it needs to be. After looking for parking on the street for almost 2 hours it was a blessing. $40 for 24 hours for my van. Cheaper to pay monthly, but I wasnt in town that long.
Prepaid online, attendants were seemingly unaware of their own website. Unecessary extra charge for our oversize minivan. Waited in the cold for a long time with little spoken English and little help. Miserable experience.
This is the way they maintain their property. Have to report to NYC Sanitation on a regular basis.
Terrible! The attendants that park your car are always drunk!! Intoxicated to the point they can’t speak or walk. Do not park here! They will also overcharge you and management sucks.
I lost my ticket and they remembered me and my car so I took a pic of the ticket on the car . Great guys
Good garage. I didnt have to wait for my car
Great first experience with the garage. I just moved to the area and found this garage based on the previous google recommendations. I got a great rate, and Sam, the gentleman who helped me was kind, genuine and very helpful. I hope this is just the beginning. Thanks!
They wanted $90 for my pickup truck for 1 night. Thats more expensive than Madison Square Garden.
Decent prices, terribly understaffed. Plan to spend extra time at the garage and watch for scams.
Too expensive. They want to charge you extra if you have an SUV which is ridiculous because the parking spots are all the same size.
The guys who work in night they played with customers cars... they drove very fast in garage.. very bad people
They scratch my car...they dont pay for DAMAGED...DONT PARK HERE.....VERY BAD PARK LOT....Rude people work there
The supervisor is rude person...after they scratched my car... he spoke with me impolite way
Be kind and polite and you get better service. It helps to call ahead when you are picking up.
Dont park...they damaged my car....and very bad customer service... rude..impolite...
DONT PARK HERE!!!!!they damaged my car...And very expensive... with worest people work there....rude..impolite
DONT PARK HERE...They damaged my car...And very bad manger...hes very rude
Guys are ok, parking is expensive, cant wait to find cheaper alternatives.
As the monthly long-term customers, we are extremely happy with attentive friendly staff
Very bad service it’s super expensive
The most expensive lot in the neighborhood for no good reason. There are better options in the area.
Very rude people... they damaged my car
New management is terrible. No staff on weekends means long wait in and out.
Very bad service... they damaged my car
They damage my car... and they dont pay
Overpriced too expensive you have better chances parking on the street
Very bad service... especially night time
Parking is expensive anywhere in NY. All was good.
Best place and awesome customer care
Is a parking garage what else is there to say
Very good service
Little expensuve grate service
Good and responsive
Total reviews rating 2.6
48 Reviews for West 184th Street & Broadway Parking Garage 2023:
Review №1
2020-11-11Absolutely the worst! Price gouging, deceitful, robbery, no either way to put it! Into city to visit our son for one day. Second garage we tried. Pulled in he took one look at us, chevy truck, PA plates, said $100 for overnight. Yes 100$..Ill show their price list. Picked it up today he said your 1 hour over 24!! $195.00 yes, thats right $195.00! Despicable price gouging. Will fight thisNEVER GO HERE.. check the prices posted! The woman listening to me said fight this for sure
Review №2
2022-06-05Valet Parkers are whipping through the parking garage like it’s no one’s business. I didn’t witness anything, but wouldn’t be surprised if there were accidents right and left.
Review №3
2021-08-26Looking for a place that will scratch your car? Look no further! Parked here today when we went to a concert. I typically walk around the car before leaving a garage but today I felt bad because the valet was by himself with a lot of customers. I drove out and stopped by the GW before getting on the highway. Looked at the rear bumper and it had very deep scratches that were not there before. Thank you West 184th Street and Broadway parking garage for the new scratches on my bumper!
Review №4
2021-07-11Horrible parking place, my boyfriend pays all this money for monthly parking and the customer service is horrible, his car appears with more scratches then parking outside and everytime we complain management just says it came like that , his car was left on all night and when we went to complain the manger said “impossible we dont do that” and the car has an app that notify the cars every move. I DO NOT RECOMMEND THIS PARKING LOT TO ANYONE IN THE AREA
Review №5
2020-10-15I purchased a month spot on Spot Hero for this garage. Upon entering the garage I told the gentleman helping me that I only wanted to purchase a spot for a month and had already entered my credit card information. to pay. He handed me a form to fill out that looked like it had been printed on a printer running out of ink so some of the paragraphs were difficult to read. To be safe, I told the gentleman that I only wanted to park my card there for a month and had paid ahead with Spot Hero. He said I still needed to provide my credit card information in case I decided to renew. So I did. I had started my rental in the middle of the month so I told him I only need this spot for a month. Can I cancel it right now so it doesnt renew? He said to cancel was simple, all I needed to do was email them my written notice of cancellation. I asked him, when do I need to do that by? He said 5 days before the end of your month. So I emailed and cancelled a week before the end of my 30 days to be safe. I see on my credit card that I was charged $140 extra from the garage. I call to see what the issue is. A woman named Elaine calls me back and I tell her what the issue is. She tells me thats incorrect and when you use Spot Hero and start in the middle of the month that even though you only purchase 30 days, you are required to stay longer. I asked why the gentlemen who helped me when I first arrived didnt tell me that. I told her what he told me and she says Thats wrong. What did he look like? Who told you this? I said he had bleached blonde hair and glasses and she said Thats ******. Hes a manager and he should know better. I said well thats what he told me. If he had told me I was required to stay longer than a month I would have went elsewhere. She states You didnt read and thats not my problem. The charge stands. I asked how thats fair when a member of her staff gave me incorrect information. She said Im going to write him up. OK? That doesnt get me my money back for a service I canceled. I told her I didnt think that was fair and wanted to speak to her supervisor. She kept saying The charge stands over me like a bratty teenage while I tried to speak and then hung up on me. I have literally never been treated so awfully by a person in management in an establishment! Come to find out, one of my co-workers and her husband had a very similar issue with this same manager at this garage when they tried to over charge them due to the size of their car. They have a list of which makes and models of vehicles are in the oversized category. They had a crossover that doesnt appear on their list of cars that constituted the oversized charge. Elaine tried to tell them they had to pay the oversized fee regardless even though their car wasnt on the list of oversized vehicles. My co-worker said she instantly knew what manager I was talking about when I started to tell he what happened. She said they took their business elsewhere and her husband had gone many rounds with this Elaine character. When I took my car out today, I called ahead to have it brought down. The gentleman who answered the phone said he would bring it down and I asked him what time it would be ready to pick up. He said Im getting it. I said, ok can you tell me what time I can come get the car? And he then hung up. In the words of my co-worker Literally, I would park my car in the middle of the street and. take my chances than go there again. There is non-existent customer service, poor communication about garage policies, and the staff is RUDE. Thank goodness my credit card company is getting my money back.
Review №6
2020-07-21DO NOT GO HERE. Worst business practices and the attendants could not care less. I went at 8:45 to get my car and waited ten minutes in line to be waited on only to be told my car was there exactly 2 minutes too long because of THEIR line and was charged $15 extra on top of the fee i already paid for my car. $15 for spending an additional 2 minutes in their garage?? i cant believe it. I explained to the attendant that there were 5 people ahead of me and thats obviously why it was late and he was dismissive and refused to listen. I was given a number to call and the number was a dead end. Do not park here unless youre being chased by an ax murderer and this is your only place to hide, but they would probably charge an additional fee for that as well.
Review №7
2019-06-18Buyer beware! Wish I had listened to other one-star ratings. I made a reservation to get a good price and everything seemed okay when I dropped off my van. (Except the attendant didnt speak English, but that really didnt bother me). However, when I came to pick it up that afternoon they charged me $75! I had reserved my spot online and everything so it was supposed to be less than half of that. Very dishonest. I could have parked in a much closer and better garage for that price. :-(
Review №8
2020-08-08I Tried to return my Hertz Rental Car at 11:30AM Thursday 8/6/20 but no Hertz employees there and the office was locked. The manager of the Parking Garage Jose came up to my car and said Hertz employees were not in and if I did not leave his lot in 1 minute he would charge me for parking and if I did not pay he would call the police. What a low life power trip... its a parking lot. Shockingly rude!
Review №9
2020-10-20Excellent customer serviceHard to find, had to use my GPS then realized it was INSIDE the parking place.They took pics of the car before which was something I believe EVERY car rental place should do.I enjoyed the Veloster thanks 🙏🏽
Review №10
2021-02-01I thought it will be a great garage to park my car for a snow day. I came in, asked for availability; the guy was having a bad day, didn’t even look at me, and made a sign with his hand telling me I have to leave. When garage was empty!!! He didn’t even talked to me. Ridiculous!