Kerbside pickup
Yes
West & Co. Diamonds in Auburn
Categories
Location on the map
Auburn, Cayuga County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 315-253-7000
Site: https://westandcompany.com/
Site: https://westandcompany.com/
Opening hours
- Monday:Closed
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
Comments (61)
Friendly, helpful staff. I purchased items that the recipients absolutely loved! Beautiful jewelry. You can find something for anyone in your price range. I will definitely go back.
My rings needed to be resized and repaired. They explained everything that they were going to do and I am so happy with the work that they did. A very fast turn around time too. My diamonds look brand new and I can wear my rings again!
A real gem in Auburn. It is a high quality store with amazing staff. They have items for all price ranges. I had my fav earrings fixed for $35. Bought a really cute neclace for $195 and looked at some pieces from $20 to $1500 and liked it all.
Brought my rings to get resized, as 25 years ago West & Co, Dave designed my ring. Which I love..Once again he did amazing work...they look brand new...thank you to Dave and his team for taking care of me and my rings 😃Loreto
Fantastic workmanship. The original pieces they have are stunning, and my ring repair came out better than expected. Staff are friendly and welcoming.
Amazing jewelry! Awesome prices! And as always super helpful and friendly customer service!! You have to visit!
West & Co. Diamonds is a great place with a great staff. They have many beautiful pieces. The staff is very knowledgeable. There are friendly and helpful. I would highly recommend people go in and look around because there is alot of beautiful jewelry there.
Dave and his team at West & Co. are amazing! We are so thrilled with the custom engagement ring and wedding band that Dave designed. Highly recommended for any jewelry, especially if you are in the market for something unique and custom.
I’ve shopped at West and Co Diamonds the past few years. The staff is friendly and professional and the service is exceptional. The prices are reasonable and great quality jewelry.
One of my absolute favorite places. Everyone is so nice and the jewelry is stunning. The custom pieces I’ve gotten from here are so beautiful and I wouldn’t want to go anywhere else! Highly recommended across the board.
They are very helpful and patient. They made my family ring and I have had so many compliments on it. I live in NC and I wait till we go to NY to look at jewelry.
West & Co. is fantastic. Aside from the purchases I have made - David made my son and future daughter in law’s engagement ring. The ring is beautiful, they both love it. The experience was very personal and educational - this is not a run of the mill chain jewelery store. The entire staff is helpful, insightful and treat you like family. If there were more than 5 stars to give them I would. West & Co. is a wonderful addition to Auburn and we will continue to shop there for our jewelry in the future. Thank you David.
If you are looking for world-class, internationally-awarded jewelry design and manufacture, then this is the place to explore. David West carries this reputation of excellence throughout the Industry, besides also holding all the academic certifications that go with gemstone appraisal and goldsmithing skills. He has served as Probate Court Expert in estate evaluations bearing the force of Law. There are very few in the industry with this skillset.
This is my 2nd major purchase! I cant even begin to say how happy I am with the customer service and personalized care I received!
David is very detailed and his design eye is wonderful. I love the new band designed to accompany my engagement ring. I left him my grandmothers wedding ring to resize and know it will be safe with him and will turn out perfect.
West & Co. Diamonds repaired and cleaned up my charm bracelet. It was as good as new when I picked it up! The service was fast, accommodating, and courteous. They were also very knowledgeable about questions that I had regarding my diamond. Id definitely recommend West & Co. to anyone!!
David and the entire team at West and Co have always provided the highest quality jewelry and incredible customer service. I’ve been a customer for over 15 years and can’t think of any one I’d trust more with jewelry repairs or custom designs. David created a beautiful, one of a kind, masterpiece for my engagement ring. If you can dream it, he can create it!
Called for information about having links removed from a watch bracelet, was quoted $15, visited the store and had the links removed and was charged $21, still not sure why the price difference, found it a bit odd.. beautiful store, beautiful inventory, but a bit cold and pretentious.
I would recommend West & Co. For any of your jewelry needs. Be it repairs, custom jewelry creations or to purchase something new and beautiful. Their staff are very professional, accommodating and skilled. So nice to have them local.
Engagement, Wedding, Anniversary, Birthday or just because... Stop in to West & Co. Diamonds. David will design your keepsake with the highest quality diamonds that you will treasure forever. All his work is guaranteed and he will work with you to finance.West & Co also boasts many other high quality gem stones and pearls. The jewelry cases are fully stocked with beautiful pieces that are sure to please the most discerning among us.I love the diamond necklace that David designed for me. It dresses up any outfit, yet classic enough to wear every day.Please stop in to see David and tell him Suzanne sent you. You will be pleased you did.
Great customer service! Beautiful custom jewelry!
Bethany was so very helpful and could not have been more caring and professional.. I will certainly go back in the future for any jewelry and or repairs..
I was shopping for a family member. Given undivided attention, 3 amazing options were created for us. One was more beautiful than the other. My family member was so pleased. I cannot thank the group from Wise for all that they did for me. An amazing store with top of the line jewelry!
My fiancée got my Engagement ring from West and company not only is an original design of the owner David the service he received was exceptional. If you want the best service and quality. I would highly recommend going to west and company.
David and his staff were extremely helpful in creating the necklace that I was imagining. The diamond pendant is beautiful and high quality. I didnt expect anything different after the stunning engagement ring and wedding band that he created.
I brought in a broken engagement ring which had seen better days. When the ring was finished it looked brand new. So pleased with the work and the time it took. Will definitely consider West and Company for future purchases and repairs.
After following #westandcompany on Instagram for months I finally stopped in the store to try to find my mom a birthday gift and am so glad I did! Not only did I find the perfect gift for my mother who is very picky about jewerly, but I found a beautiful ring and earring set for myself, too. I didnt feel pressured at all, like I have at other jewerly stores, but was met with a sincere smile, patience, education about the best picks for my wants/needs (for my mother and myself), and left feeling so pleased with my purchases!Jessica was so helpful and patient in helping me make my final decision and taught me a lot about the care of my new jewerly and even about my grandmothers opal ring left to me! I know I will be stopping in here, and only here, for any of my future jewerly needs! They make it feel like family at West and Company! :) Thank you for the great experience!!
West & Company is great! Especially when it comes to custom pieces. If you’re looking for that special piece, see Bethany if they don’t have something.... SHE will find it for you! I have not gone anywhere else since discovering them!
West & Co is simply the BEST!!! The quality of their jewelry is out of this world. Each time I walk in, I am greeted with enthusiasm and a smile. I love everyone there, and will never go any place else!!!!
Very nice store, with excellent quality jewelry. The staff was extremely helpful. Will shop again here!
Had a wonderful experience buying an engagement ring. Super helpful and knowledgeable. Always willing to help and free cleaning anytime I stop in. Will continue to buy here for all my jewelry needs!
Went for the first time .they dont push you to make a purchase they let you take your time and dont stand over you . Had a great time speaking with staff it was an enjoyable time . I am looking forward to having custom jewelry made there in the very near future. Great experience
All the people who work there are very patient, I have purchased a number of items there and every experience has been great.
Thank you, David for designing an incredibly stunning cuff bracelet, using 10 colored gemstones cut by our late brother-in-law. Your work of art is a fitting tribute to him
I had two rings that required their prongs tightened. I received the rings back very quickly and received a wonderful cleaning at no extra cost. Friendly staff, overall pleasant experience.
‘Tis the season for us to play Santa 🎅 Claus 🤶 for a little girl or boy. I needed a precious locket that my niece would cherish and I knew I’d find it with you! Thank you 🙏🏽 so much for special ordering the perfect gift 🎁Can’t wait 😊 to see her open it!!
Some of the most beautiful and one of a kind jewelry around. Very friendly environment because of their great staff. They treat you like family from the moment you enter. No pressure to buy.
Dave is the guy to see he took care of myself and fiancé’s needs. West & co is the most professional jewelry store with the best quality.
The staff was kind and pleasant. I was shown numerous stones and settings. It was a wonderful experience and I can’t wait to set up my wishlist in November!
Great customer service and great jewelry
Very informative and knowledgeable people that explained repairing a gold high school ring fir my wife .I was surprised to get a call so quickly that the ring was repaired .It looks beautiful. Good job .Thank youJoe Leogrande
A great place to shop. The staff is very helpful , gave me several great gift ideas. They have a good selection and good prices. Plus- they support the community.
David and his Friendly and Professional Staff were very helpful in my quest to find the right gift. I love the experience in shopping and supporting local businesses like this one.
Great experience. Bethany helped me pick jewelry for my wife and God knows I need help and I was very pleased. Thanks :)
Excellent service. They catered to exactly what I was looking and made the perfect earrings
Great place and great owners! Always so helpful in keeping my wedding set beautiful and appraisal up-to-date.
Highly recommend! No pushy sales people. Very friendly and helpful.
Very helpful, friendly and knowledgeable!
Wonderful service with a great selection. Highly recommend!
Friendly helpful people that just want you to have a great experience!
Always a pleasure dealing with West and Company !!!
Total reviews rating 5
61 Reviews for West & Co. Diamonds 2023:
Review №1
2022-01-30David designed me a beautiful custom engagement ring for my fiancée! He made the process easy. We went from pencil drawings to CAD models and then to, of course -the final product. Its rare to find a jeweler who will not only help you find the ring youre looking for, but also design it himself.
Review №2
2022-02-24I could not be more pleased with the piece of jewelry Dave created for me. My late husband had been an amateur stone cutter, and I asked Dave to create a bracelet for me, using some of my husbands stones. I knew the piece would be spectacular ... but I didn’t expect it to take my breath away! It is utterly exquisite - an exceptional work of art that I will cherish forever.Dave is an extraordinarily creative artist and an inspired jeweler and goldsmith. My entire experience from start to finish was excellent. Thank you, Dave, for creating my stunningly gorgeous bracelet!
Review №3
2021-12-17West & Company was highly recommended to me by multiple friends when they found out I was ring shopping. David was very informative, and gave me the piece of mind I needed to make such an important decision. The whole staff is incredibly friendly and the store is gorgeous. I will always recommend West & company to anyone ready to pop the question.
Review №4
2022-05-07David created my engagement ring almost 27 years ago. I needed to find a piece of jewelry for an upcoming event and found him located in Auburn. It was great to catch up and have my ring checked and cleaned while I shopped. His staff was extremely helpful and guided me to the perfect choice for my gift.
Review №5
2022-03-16I met the owner at a charity dinner just as he was starting to set up shop in town, and I’ve admired him ever since. He runs a great business, not only in terms of the products he sells, including the stunning pieces he creates himself, but also in terms of those in his employ. I’ve been there many times over the last few years, but most recently worked with Danielle and Bethany, who were both just absolutely wonderful-very friendly and understanding, yet consummate professionals. Customer service such as this is lacking at so many businesses these days that theirs is especially refreshing.
Review №6
2022-05-18Could not have asked for better customer service. Bethany worked with me and for me! I had a ring repaired before and decided to go back and get earrings made from another piece of jewelry. From start to the lovely wrapping my experience was above and beyond what I expected. I’ve always said customer service is what brings me back. Thank you for making this the best experience! I will be back!
Review №7
2022-02-22Bethany and David are very knowledgeable and helpful. Bethany was able to help me choose the perfect ring using the few photos I had for examples and was very patient helping me to understand the differences in diamonds and settings and how they affect the overall look of a ring. The customer service and attention to detail are spectacular. Guys if you are looking for helping finding the perfect ring this is the place to go.
Review №8
2022-02-02I had the privilege of have the owner taking care of me. I have to say: he is great salesman. He gave me a lot of information I hadnt considered when buying jewelry. They some very beautiful and unique pieces of jewelry.
Review №9
2022-04-01Very reasonably priced. Excellent repairs on jewelry.love that they do in house repairs. I will refer many friends and family for their jewelry purchases and repairs. I am also happy with the employees who take care of the customers. That is what I appreciated with West & Co. Diamonds.
Review №10
2022-03-14We love going to West and Co Diamonds, Dave and his crew are amazing! They are always willing and able to help. We purchased our wedding bands through them along with an engagement ring. If you don’t see what you want inquire and Dave can create it for you!!