Wheelchair-accessible car park
Yes
West Herr Ford Lincoln Service and Parts in Getzville
Categories
Location on the map
Getzville, Erie County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 716-688-5464
Site: http://www.fordamherst.com/servi...
Site: http://www.fordamherst.com/servi...
Opening hours
- Monday:Closed
- Tuesday:7AM–7PM
- Wednesday:7AM–6PM
- Thursday:7AM–7PM
- Friday:7AM–6PM
- Saturday:7AM–5PM
- Sunday:Closed
Comments (185)
Friendly and helpful staff. Parts guy carried my rotors! Great parts, lower cost than parts store! Perfect fit!
As a business we use to have issues at another dealer when it came to getting the right things fixed, so we switched to West Herr Ford and had great service, we will continue to do business with them.
I have bought a car and a truck from this dealership, the salesmen and saleswoman are nice and respectful and they will try everything they can to get you approved.
They are a hot mess. I was having issues with my breaks and pads and when I drive it feels like when some has an asthma attack ant it takes longer to break they said ok we will look at. When I came back the car was not feeling the same but I felt like theres was still something wrong with breaks and they gave me a paper stating that I pass the break inspection. I took it somewhere else and they told me all your break and pads are at its worst. They said oh my breaks and pads are good for a couple of more months. On the picture it tells me different.
I was trying to call the service department to make appointment fixing some recall of my ford fusion. They were like kicking the ball. First person answer the phone kick it to next person. Next person kick to another person. Third person kick it to a person that is not exist. Trying to call another day, a lady said it needs a part. Waiting for 3 months now. No response yet.
Takes more the four Hours just for tires change and inspection, good service, the only problem with time, I was there at 7:00 am ( opening).
It’s coming up on a year now , and I’m Still in love with my car. Thanks always to Bill in the service department , I’m always pleased .
Very attentive to each and every customer. Service is always consistent with a very high standard. I used to be a I have my own body shop guy!
Terrible service. I dropped my vehicle off for a standard oil change/NYS inspection at 7AM when they first open. They ended up replacing the two front tires and I had to wait the full TWELVE hours for this “quick lane” service. I was told the tires were being put on three different times throughout the way, alas no phone call for pickup. Didn’t even reset the the tire pressure sensors, a nice touch to the whole experience. Will never come back and don’t recommend for basic auto services.
Awful experience. Went to them for a recall that should have taken no more than 2 hours. I ended up without my car for 2 days with no warning and no loaner vehicle because they broke another part on my car and had to fix that as well. And when I picked it up they hadn’t fully latched my hood of my car down. Had it gone unnoticed, (as the average person without car knowledge might not have realized) that could have caught wind and flown up and broken my windshield while driving. Total negligence. My father is a mechanic and said none of that should have happened. Had they done the job properly, nothing should have broken. I only went to them so they would repair the recall, I’ll never go back.
When to the quick lane services for a oil change. They have a coupon on their website,for oil change, tire rotation, fluid top off and a check of vehicle. For $49. Great services and price.
Phil the puck up driver was very professional...Billy H the mgr ive known for yrs and is still the Best at west herr lincoln...
The whole place is pretty great, I was treated very warmly and professionally! The bathrooms were pretty clean and smelt good! They were honest about what needed to be done and very helpful! I would recommend this place to anyone I can in the area!
The work was completed. The counter person and mechanic were very professional. I was told the job would be completed by 2PM at 3:45 pm I called to see if the car was done I was told they didnt have the parts yet. When I dropped the vehicle off the night before I was assured the parts would be there for my 8:30 am appointment the next day. Management is the problem with this ford dealership. I consider this my last visit to this dealership. Very disappointed.
Lots of places can fix your truck but not all of them can make you wait 5+ days for the work to be done. Every person I speak to is very nice and the work is always done correctly but this time is the second time it took this many days to fix relatively basic issues. Now that both of my vehicles warranties have expired I’ll probably give another service a try for my next repair.
Updated my review from 1 star to 5... after speaking to a manager who was insistent on helping and correctingthe issue, so I figured I would give them another shot. Without going into all the details, Frank made everything right and he kept a costumer that has been going there for 15 years.
This place damaged 2 of my vehicles so ive learned my lesson to not return. Took a vehicle in for doorlatch repair which paint was damaged. Took in for paint repair and window didnt work properly after. Took in for window repair and weather stripping was botched. They then replaced the weather strippjng. Second vehicle had tires and allignment in which the wheel coating was damaged on all 4 wheels. They had me return for new coating. The next day the coating had air bubbles in it and had to have them redo it. Please go elsewhere as this place was a nightmare.
Very accommodating and they treat you right. I have popped in with no appointment many times and quick lane can usually help you with basics without an appointment. Craig is great. Truck has had very few issues but I am happy going back to dealership for routine maintenance and paying a little more when you are taken care of.
A huge thank you to Jason J. for all of his help and patience with finding me the perfect car! His attention to detail and making my first car purchase with West-Herr Ford Lincoln so smooth! I highly recommend asking for his help when you stop in!
Extremely pleased with Jason J. He has helped me purchase 3 vehicles and we are extremely happy with the results. I would recommend him hands down. Very knowledgeable, patient, and caring. Thank you for all you again!!!
West Herr Ford ways treats me right,they go out of thier way to be helpful. If you have a problem with something they will do every thing they can to solve your problem. I trust them thats why I keep coming back.
Craig Muni and his team are great! They always are going above and beyond to help there customers to get the best possible service at competitive prices. I have been Craigs customer for at least 20 years from when he started with Ford at West Herr Southwestern Blvd. I have been a longtime Ford owner and plan to be in the future. I cant say enough great things about Craig and his team. But I can say this that Terry Wyatt had a lot to do with it. His guidance, advice, and teaching of how to do the job to the best of his ability is paying off at Ford. You have a great team leader and adviser in Craig. Keep up the great work!!
Awesome as usual . . .Picked up a car from service department after 5pm and met a New Guy named Alex who took great care of me in a standard West Herr kind of way . . .Welcome to the family Alex . . .
Have been bringing my F150 and Explorer here (both bought used at West Herr) for a few years now for service. Theyve always given me great service and great communication. Ive dealt with Joe mostly and hes been great. They worked with my Mechanic aftermarket warranty a couple of times and everything was covered. I drive out of my way for service here.
I can say that I never make an appointment for my yearly check up and they always get me in-and-out within 2 hours. They dont bug you while I wait, I just sit there and have a nice cup of coffee, a little snack, often, there will be at least one person that comes out to find out if your intrested in trading. Everyone is friendly courteous and respectful, only thing I would like to see is a little bit more diversity in the staff, otherwise, this place is an exceptional business
They get all concerns when you come in. They keep you updated & when done, the service guy comes out & explains everything to you. Make sure everything went well. Staff is pleasant & helpful.
During my first visit, I asked for a change oil and transmission filter on my f150 I was replaced only with oil, to my question why they did not change the filter, they said that this was not necessary, but if I want, they can do it, but I will have to pay for it separately. they didn’t even wash the magnetic plug. I am an engineer and also know what needs to be done and what is not. During my next visit, I asked to replace the rear axle liner and repair the sunroof, which did not open completely. if the oil seal was replaced without problems, the hatch said that it was necessary to change it to a new one, while removing money for diagnostics. What is the hatch diagnosis? to press a button? and did it cost me $ 130? why then did you change only the oil seal, and not the entire rear axle ?! Today I found that after their maintenance the hatch shutter stopped closing. I am extremely indignant at this attitude !!!
We were having trouble with our diesel truck brakes while pulling our 5th wheel. We happened to pull off right near West Herr. We are not from the area and were heading to a funeral. Joe in the service area fit us in quickly. Diagnosed it as a bad caliper and got us on our way in about 2-2.5 hours on a Friday afternoon. We were so grateful. The price was so reasonable. We cant say enough about our experience. We enjoyed the waiting area as well.
Alex was great. Helpful and stayed late to ensure I got my car back that day. Rides like its brand new. Thanks.
Great Service!!! They were able to get my vehicle in for an emergency repair and get it done same day! This is not always easy to accomplish with such a busy schedule as they had. They kept me informed every step of the way and I really appreciate the work that was done. Thanks!!!
Went in for the Works package and NYS inspection. Car was done in a reasonable amount of time. Staff communicated any concerns along the way and kept me informed.
Extremely helpful staff. Most importantly, to me, they listened to an older woman explain the problem with the car without acting as if I did not know what I was talking about. Highly recommended.
Very friendly good prices and usually pretty timely in their work.
Great service. Continuous communication. They immediately gave me a loaner. Outstanding in every aspect. Thank you.
Rude customer service. They have always treated new like Im an inconvenience on the appointment side.The fast track side had normally been much better.
I made a terrible mistake by giving the dealership 1 star , it does deserve a better score 5 star , I picked up a part there for my van , it came in when they said it would and I installed the blower motor and resister myself , I give the staff a 5 star rating for Friendliness and prompt service. Thank you
Excellent Customer service at point of check-in, explanation of work to be done, courtesy Shuttle Drop off and pick-up. Timeline and service work meet expectations, and fast checkout.
I have had several issues with this car and west herr. I called to schedule an oil change I called three times and it rang and rang and rang. On my fourth try I finally got someone who said he was just scheduling and it’s going to take me over a week for an oil change if I make an appointment. So I forgot to ask how much the oil change would be and I called back someone actually picked up transferred me and it rang 20 times. Counted. I hung up call back and he kept ringing. Last time I was there which was two weeks ago for a recall the van driver said he couldn’t pick me up when I needed to be picked up, he was busy.
Wait time to long, service person not Clear with her instructions. Want to talk to a boss to explain more. Left message with quick lane boss. To call Monday. Thinking twin about buying a new SUV from you. Or tires again.
After waiting over 2 hours for AAA to tow my Ford Escape to West Here service, they were able to repair my car and send me on my way within 30 minutes. My first and only Ford, not happy with the brand, but I love their service department!
Test drove a vehicle Saturday May 26th the tire warning light was on I was told everything was going to be taken care of by the time I come pick up the vehicle. Since it was like 10 minutes before closing time I didnt really get a chance to look over the vehicle. I came to sign the paperwork Tuesday & pick up the car, drove home and my dad noticed the rear tires were close to being bald & needed replaced. Drove back out to the dealership & spoke with a manager that was there & was told the tires passed inspection & the vehicle was priced accordingly to the condition of the vehicle. Well had I known how bad the tires were I would have had them replaced & worked into the loan before signing the paperwork. This was my first time purchasing a vehicle on my own so I wasnt thinking about looking at tires & etc I just knew I needed a vehicle.. Anyways here I am a week after purchasing getting the car serviced because one of bad tires have a leak. After sitting here for over 2 hours I was told the tire had a puncture that they were able to patch .. Of course they would take the cheap way out instead of replacing the tire .
After bringing my car in for regular maintenance, West Herr advised that I replace all three motor mounts. I brought the car back two weeks later to have the repair work done. After the work was completed, I was asked why I wanted the motor mounts replaced. I told West Herr it was in need of repair per their suggestion a few weeks ago, and then was told only 2 of 3 motor mounts were repaired because they were in OK working order.It seemed like an extremely unnecessary repair to be performed if their own employees dont agree on what needs to be done. I will no longer take my car there for regular maintenance or any repairs. The work itself seems fine but the cloudiness around the suggested repairs and lack of transparency is troubling.
Okay, so for those who read my reviews youll see my Auto Zone review. I needed my headlight replaced and Auto Zone wasnt successful. I took my car to West Herr tonight and got the bulb replaced in record time. Good customer service.Between my husband and I we have purchased 3 cars from this West Herr location and one more at tbe East Aurora location.If youre in the market for a car try West Herr. Its worked for us and it may work for you. And if youre a returning customer ask them to give you a discount off the next vehicle purchase.
My truck needed her check up . She did great ! Had a appointment , was taken with in minutes. Great place ,nice people ,Great Service !!
I spoke to personnel of the Service Department at this Ford dealership regarding my 2002 FORD THINK, street legal two seat plug in electric vehicle. My question “could they help the vehicle perform properly “, I was told to hold , the phone call was disconnected so I called back and left contact information. I am awaiting a response as I am eager to have the vehicle on the road for summer fun. Not exactly a winter vehicle. Just received a call, and a certified mechanic may be available at their Hamburg location.unfortunately, FORD DEALERSHIPS CONTACTED HAVE NO MECHANICS CAPABLE OF REPAIRING THIS 2002 Ford vehicle.Thankfully Basil Ford dealer on Walden Avenue in Cheektowaga has agreed to a service appointment on September 7th
I purchased my F-150 from here back in 2015. Ive been dealing with West Herr Ford of Amherst for way longer. The top mechanic there is Firas, hes done taking care of my vehicles for years. Ive never had a problem with any of the work hes done on any of my vehicles. Thank you very much Firas, for a job well done!
My girlfriend had her car serviced. All the waste baskets were overfilled needed to be emptied. Surprisingly they had fresh popcorn made, coffee and creamers along with coffee crackers vending machine fully stocked. We stayed for about an hour watched TV
West Herr has always been amazing to us. Their service is excellent.
West Here has always been very friendly and efficient in getting my cars serviced. I have bought/leased many cars thru them.
West Herr service is always cordial, although they get such a large volume of work and staff members they can get overwhelmed in some instances. Overall, it is the best dealership for servicing vehicles in the Northtowns.
Great service, real we will help you attitude. Knowledgeable and approachable techs. They put my RV back on the road quickly. Thanks, Craig and the team!
Car in for yearly inspection. In and out in a very short time.Everyone was polite professional and very helpful.
Front desk staff girl isnt very friendly but others are decent workers are same also had my car service few times but Everytime I take my ride there after they fix any problems I always get it back with always dents or scratches so please watch out for your rides.
They did a great job solving my problem fast and efficiently
Just dropped off my truck Ill let you know!!!!Great service had truck back in less than a day 3 recall completed
Always great customer service
Im always very satisfied with my service visits to this location. Very friendly and knowledgeable staff. Highly recommend West Here in Getzville NY.
Great service, pretty accurate as far as predicting how much time I would have to wait. Went in for car inspection.
I would not recommend this service location to anyone. I have been there twice, and both times I felt like they were talking down to me. Most recently they worked with me to set up an appointment to replace my gas tank as part of a recall, they confirmed the appointment with me so I left work to take the vehicle in, only for the service tech to tell me that they were out of gas tanks. In fact, when I went to hand him my keys his exact statement was you can keep those. Find a different place to service your vehicles, even if it means a longer drive.
Had an excellent experience getting an inspection done yesterday with Dale. Staff is great, accommodations in waiting area are nice. I’ll be back!
I took my car here for oil changes for a few years while it was under warranty and there was ALWAYS a problem with my car even though it wasnt really a problem. I always would then take my car to someone I trusted and found out that it was something that had a lot more life and didnt need to be fixed. The staff there is nice for the most part, but they will talk down to you like you dont know what youre talking about if you challenge them about something.
Disappointed in the end product, after installation. Wait time was very long on both visits. Will say it was pretty amazing to see the # of people that are serviced in a day!
Dale along with Craig the service manager were fantastic. Thanks, fellas. Work on the low loaner cars Craig lol.
Fixed a noisy strut problem with my car and covered parts replacement under warranty. Definitely will come back for regular maintenance
Always a great experience - thought I lost sunglasses and they were very helpful in looking for them and throughout the process - 5 stars
Nelson is an excellent service manager and i know that i can trust repairs that he recommends are necessary.
Told it would be about 3 hrs and 5 hrs later I had to ask what was going on. Paper work was not done, but I could take my car.
Service was great! Helped me with my tire, and was on my way quickly. Thank you!
Service dept is great. They always go above and beyond to help you.
Great. James W. in parts was a great help 👍🏿 thanks
Very friendly and quick service. I recommend visiting them for service and other needs
Very helpful people. Chris explained exactly what had to be done to fix the problem.
Shuttle Service is not good. Small van not enough room for passengers. They must create a better system this one is awful.
Waited over a hour for a shuttle home on a air bag recall drop off..really! No offer of a loaner very rude.
This team really cares about its customers. I had a problem with my new vehicle. It took weeks of testing to figure it out. They went to bat for me with Ford to get engineers involved and refused to do a bandaid on the problem so Ford had to send replacement parts. They went over and beyond to work with my on different rental cars I needed for different trips. I received regular updates from my service team lead as well. I am really critical of services and I am very happy with them.
Very nice sales representative Angelinaonce you stip in till leaving you feel respect from every persongood luck, wish all of you the best
Very friendly, get the job done as quick as possible and the finish product always comes out looking great
Theyve always treated me well very polite respectful and I always have had job one quality and service
Very happy with the staff and service. The rental is an amazing bonus.
Terrible experience, charge you arm and leg, can’t fix issue on top of that they will come up with more issues With your car and charge you in THOUSANDS Absolutely terrible service in 20 years this was the worst experience I had.
Good service done quickly. They dont try to over sell you unnecessary services.
In/out for inspection almost 30 min sooner than promised. Great service by Chris.
Best dealership in WNY, however, my last service was less desirable.
Nelson always makes you feel good about the job getting done. I wont take my vehicles anywhere else to get worked on.
Other than a long wait, everything and everyone was excellent. Thanks.
These guys are so awesome, they explain everything they never leave anything to surprise they have great attitudes and have proven to me that they genuinely care.
First the good: They performed the necessary recall and had free coffee in the waiting room. However they then tried to scalp me for $600 to replace my brake hoses which were cracked. I took the car to a non-dealer mechanic who did a full replacement of the pads, rotors, calipers AND the hoses for that much money, and much faster to boot. Complete rip off.
Oil change takes more than 1 hour and service did not update sticker on windshield or update oil life in vehicle.
Very busy place and if you are looking for parts it is in the back of the building back corner other than that it was fine
Absolutely fantastic experience.. no pressure.. very professional. Will definitely do business again
Dealt with service,,went in without an appointment,,was taken care of promptly and courteous,,put within an hour
Got to bring more business to this dealership-I trust them totally.
Disappointed in their quick service, small space and not quick for sure. Had to make an appointment w cardealer across street.
Service Department is overpriced and do not trust them.
Very professional as well as courteous at all times
Love the service I receive from west herr as a whole.
@this point in time, not very good! Will follow up with service department.
Always a lot of people. Great service
Excellent. Used to wash our car.
Awesome place!! Great staff thats very attentive.
Great service, oil and lube jobs done and detailed list of what needs to be done.
Professional courteous service. Thank you.
Really friendly staff and fair prices. I would come here again.
Always prompt and professional service. One of Western New Yorks best.
Great people, leased my new car from them!
For ther last 6 years I have gotten my vehicles from here. Deals are OK.
Very accommodating of a specific circumstance and pushed my service ahead right away.
I was treated with great professional courtesy.
My wifes heat shield fell down while driving they replaced the heat shield in ten minutes
Always happy to service customers!
Im loved this location fast service good Pearson thanks.
Excellent service dept. Everyone is more than helpful.
Went in for a recall and was out within an hour and half. People were friendly.
They made us come back for failed inspection under warranty.
Very good customer service
Great customer service, very friendly, putting customers first
I love west herr I purchase all my vehicle here!!!
Slow
Very friendly staff, flexible, nice waiting room.
Took 10 days and $2,200 to change my clutch. Negative stars. Avoid, avoid, avoid.
I needed a newer car and with my son Matt working at West Herr Ford in Getzville, where else would I start looking. I was not looking for a Ford so we looked online until I found what I thought fit me best which was at West Herr Rochester so we worked with Mike Wilkinson at Ford and what an amazing and upbeat man he is He was so informative and helpful and had the car here in no time and within 2 days I am a happy newer car owner, I would recommend that if you need a car go and see Mike, I was at ease knowing I was working with such a wonderful guy who knows his stuff, Thank you so much Mike for all you did for us.
Horrible. Liars. Warrenty plans are scams.
They habe alwalys went over and above taking care of my truck
Quick service. Great waiting room.
Bob in service did a great job.
Always get in and out convenient hours
I always go there any have treated me right
Easy to schedule, courteous, fair pricing,
Had great service. No issues
Great value. Very friendly.
Very good service!
So quick and efficient, love those guys
Sold a dud to my mentally challenged brother. And a ridiculous price.
Fast and quick service every time!
Knowledgeable, polite and professional !!
Excellent customer service, and great service
They went above and beyond with service today
Quick fast and friendly service
Needed service before, no complaints
Service department staff is friendly and professional
Friendly people good deals.
Do the job. Treat me well.
Th best
Great service!
Thats were i work love it.
FriendlyCoffeeCookiesPricy
The service was great.
Great service great staff
People were courtesy and fair.
Better than last visit
Great customer service
Quick friendly knowledgeable
Courteous and fast
Great Service and Quick
Excellent Service.
Fast Friendly Service
Very good service
Got the job done
TT trees gimpol
Very quick
Done with Fords.
Customer friendly
Great
Very informative
Great service
Excellent service
Great service
Excellent service
Hard workers
First class
Excellent 🙂
Fast in, fast out
Good service
Very helpful
Just disappointing
Total reviews rating 4.3
185 Reviews for West Herr Ford Lincoln Service and Parts 2023:
Review №1
2021-12-23Used fast lane for a tire change. The tire was ordered and installed the same day. The wheel was damaged. Ford has made arrangements to fix it. Would give 5 stars if not for the damage. Have used them them for service for 7-8 years. Update to follow.Update: The wheel was repaired. We were given a courtesy vehicle.
Review №2
2021-09-02The West Herr Ford service Center is okay, the reason why I say its okay its cuz my wife took her Jeep there that she purchased from West Herr to have a new battery put in an oil change they quoted one price and charge her another which was higher thats not good. Im a former mechanic and the quote should be the same as the actual paying price. Especially on routine and simple replacement services.
Review №3
2022-06-20This dealership sent me an email triumphantly announcing a shuttle service while your car is in for repair. I schedule my recall repair and let them know I want a shuttle service back to my home. I get to the dealership and I am told it is an hour and a half wait for the shuttle. Seriously ???? Why promote a service that is if no value to a customer. This is a repair due to a recall because the car was manufactured badly. Not my fault and not a repair because of wear and tear. I will be taking my car elsewhere for regular maintenance from now on.
Review №4
2022-01-28I made an appointment for 1/26/2022 for a state inspection on my truck. I completely forget about the appointment and show up the next morning asking for them to take pity on me. Lucky for me they do take walk-ins. I had to wait a couple hours but they passed the truck and had me on my way. Thank you!
Review №5
2022-04-11West Herr Ford Lincoln has wonderful customer service. They have made owning a Lincoln such easy experience . They have such a helpful staff who goes above and beyond to make sure your car care is done perfectly for you!
Review №6
2022-05-27There’s always a pretty lengthy wait so if you visit and wait make sure to have some entertainment. Aside from that the service is great. They’re very helpful and personable.
Review №7
2022-05-27Awesome service, they were booked but took my vehicle in on an emergency. Tyler in service went far beyond his duty to help us, I recommend them 100%
Review №8
2021-12-31While visiting from Florida during Christmas, a warning light appeared on the dash of my Lincoln Aviator. There seemed to be some issue with the charging system. Despite being fully booked and two days before Christmas, the fine folks at West-Herr had me bring the car in and told me they would work me in. They checked all parts of my charging system and fortunately no immediate problem was found. Their work lowered my apprehension regarding our drive home to Florida.I am very thankful and appreciative of the service extended to me by their very professional staff.
Review №9
2022-06-08Where things are done right the first time. Very helpful staff. They dont over sell, just what you need.
Review №10
2022-01-14Service dept has been prompt and competent. I was to turn in my lease in December but they had nothing reasonable to offer, so I bought out the lease. First time I was forced to do that.