Delivery
Yes
West Herr Honda in Lockport
Categories
Location on the map
Lockport, Niagara County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Phone: +1 716-616-3947
Site: http://www.westherrhonda.com/
Site: http://www.westherrhonda.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–6PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
West Herr Honda in other cities:
Comments (199)
Went in for inspection, my appointment was at 9am, I was greeted by Paul who was very friendly. Paul asked me when I needed my truck back, I shared that I needed it to pick up some building supplies that had just come in. I got a call back within the hour notifying me that it was done. My experience with Paul was excellent, quick, efficient, professional and friendly. West Herr has been my exclusive dealership for the last 7 years and they continue to earn my repeat business. Thanks Paul!!
This was my first car purchase and the process can be stressful. I was able to get my car the same week because of Kevin and Grace and I couldn’t be more happy! I was well taken care of and Kevin made the buying process stress free. He went above from the beginning to the end. I got to leave in a 2019 Honda Civic and I wouldn’t have gone to anyone else ! Thank you for everything . Will be doing business here again
Everyone was so friendly! I didn’t feel forced into anything and actually felt taken care of! They found me the best deal and worked with me. I’ll be buying my cars from West Herr Honda from here on out! Marie Tabaczynski was amazing to work with and I would recommend her to anyone!
HORRIBLE EXPERIENCE!! Ripped off! Would give 0 stars if possible. Do NOT recommend.!! I went to get an annual inspection on 2/16/22 for my 2013 Honda after my brother checked the basics on my car. The technician quoted $1016+tax as a deal to replace rear brakes. My rear brakes had just been replaced less than a year ago and under warranty. (I drive less than 10,000 miles/yr and keep my car serviced) Instantly, his facial expressions and tone changed with me. He appeared frazzled and shocked, began conferring with management several times. He came back to me continue to insist I had to replace them or “fail inspection.” I told him to fail my inspection, and still had to pay the $21. (Car passed service and oil changed there prior month) I there and I went to another auto mechanic shop … surprise, surprise my inspection PASSED without needing any work. Stay away from west herr.
Wouldn’t recommend. Save your money and go elsewhere. We got conned into buying a THREE THOUSAND DOLLAR warranty and made sure there was specific coverage. After we got lied to by the woman in finance, Kevin proceeded to promise us this warranty. Only a few months later we experience an issue and to our surprise? No coverage. What a sleazy disgusting and foul thing to do. Was looking to purchase our next vehicle through them because they swayed us with their customer service in person but they’ll say and do anything to make an extra buck from you and it shows. If you want awesome service get ahold of Nick at Chrysler Dodge Jeep in Avon. Tell him I sent you and I promise you will not be disappointed. West Herr Honda your lack of honesty and integrity disgusts me.
It was an amazingly pleasant experience working with Martin from Westherr Honda. Having previously talked with him over the phone, when I met him in the showroom it was evident - he was a seasoned professional who knew his cars. He listened to me, understood what I was looking for and helped me shortlist/finalize the car of my choice - color & interiors. All through the 6 weeks wait time, he stayed in touch, and kept me informed on the order progress which made the entire car buying experience lot more enjoyable. If you are buying a car from Westherr, I highly recommend you talk with Martin Ford first.
I highly recommend doing your business at West Herr Honda.Kevin Mike and Matthew all did an amazing job helping me find and buy my vehicle. I told them my budget and they went above and beyond to make sure I could stick to my budget and still get a great car and warranty. Thanks again to Kevin Mike and Matthew for your hard work. 5 stars all the way
This location was the last stop of a long day of car shopping at various dealerships which left me feeling both frustrated and overwhelmed. But the salesman Kevin at West Herr Honda, was a breath of fresh air. He was extremely helpful and personable while being genuine. He took time to hear my concerns and needs and got me set up with my new HR-V same day. Could not be happier with Kevin or the rest of the staff I had the pleasure to encounter during the transaction at this location. 10/10 will buy from here again.
Mark and his assistant Dan went above and beyond to make sure I could get a Ford Escape with lower payments than I was paying. They were able to get my payments $40 lower than I was paying. They put a lot of work in finding me the perfect vehicle with a bumper to bumper warranty for 4 years.
West Herr is all out fantastic! I worked with two salesmen on the purchase of a new CR-V recently. The experience was one of the smoothest and transparent processes ever. George Cannon at Toyota Williamsville and Martin Ford at Honda of Lockport took care of us. What a great experience! I will definitely be back for service and additional vehicles. Rich the Service manager was great and had a ton of useful information on our new purchase. Amazing experience!
Elliott is AMAZING! Best car salesman I’ve ever worked with.I was not looking forward to having to go to a car dealership to get a new car but honestly this was the best experience I’ve ever had!West Herr, get more people like Elliott!
I wanted a car and i had been texting Marie for months about it. She told me about this website they use which banks will mostly likely accept in your price range. I needed a co-signer only because i’m 18 and don’t really have any credit/auto history. I was able to get a car within a week. She’s the sweetest and will help you get into something you love in your price range. Jessica , the finance lady. Sweetest person ever. She helped me with telling me what i would and wouldn’t get approved for. I told her my limits and she helped work around them. Would definitely go back for my next car !!I would recommend you go in and work with Marie and Jessica!
Ive worked with Manny Torrado for many years with leasing my cars. I truly appreciate his straightforwardness and honesty. And secondly he has never been condescending in his attitudes towards me as a woman buyer. And believe me that can be a big issue as a female consumer. Thank you West Herr for my new Civic!
I have done business with West Herr for over 15 years and have had my vehicles serviced at the dealership. I have found everyone at the dealership, regardless of location, to be polite, courteous, helpful, knowledgeable and efficient. They make it easy to buy, lease and maintain my vehicles. I cant see myself going anywhere else.
I had a great experience at West Herr Honda. Elliott was so great. He was super friendly throughout the entire process. He kept me updated and made sure I had all of my questions answered. I would highly recommend Elliott and West Herr to anyone.
My husband and I went in to West Herr Honda on Thursday, May 26th at 5:30pm (they closed at 6pm). In spite of the shortage of vehicles, Norman Daniels helped us pick out the perfect car for our son. We planned to go back the next day (Friday) to take delivery and even though Norman was off from work he graciously offered to come in. We chose to take delivery on Saturday instead. Norman was very knowledgeable, accommodating and professional the entire time. They will ALWAYS get my business. Thanks West Herr and thanks Norm!!!
Marie is the best! She follows through on every detail. She answers every question and tries to fill every request. She returns calls promptly and makes the paperwork process run smoothly. I will continue to bring my car business to Marie and recommend her highly to others.
My experience with West Herr Honda, and particularly with Marie Tabaczynski, was excellent. She went above and beyond throughout the entire leasing process to make sure we got what we wanted. I highly recommend Marie and her team at West Herr Honda.
I love doing business at West Herr Honda in Lockport. Ive leased 3 vehicles through them and the process always goes smoothly. Bob is an excellent salesman and always understands what Im looking for and makes each experience pleasant and easy.
My air conditioner fried while on the road on one of the hottest days in June - heard a popping noise while it was running then had the pleasure of feeling hot air blowing on me. Thought it was a blown seal, but was sad to hear that the condenser and several other components went as well. I had to wait almost 8 days for an appointment, then an additional day after my appointment waiting for parts. However, it now blows ice cold and just in time for more hot and humid days!!
Manny T helped us out. He was great and very helpful. He found the car that we wanted - Had it transferred from another dealer. Communicated well and was patient. Would recommend!
Traded in a vehicle and took delivery of another in the same day within a couple hours, would absolutely recommend for a hassle free car buying experience. Worked with Kevin S, smoothest transaction I’ve had at a dealership.
The place is clean and has enough room to maneuver around. Friendly staff, not pushy.Right now, like every other Dealer, their supply of available cars is limited. As for used cars, I only test drove one. It had not been serviced yet and needed work. Bear that in mind if you test drive one, but that could be true for pretty much all dealers
My family and I have bought many cars from Rick Damico for years! He is very knowledgable, gives the best advice, and makes the car buying process really easy. He only wants to best for his clients! I highly recommend him as your dealer and West Herr for having the best one stop shop for any car brand you are looking for!!
My husband and I worked with a Sales Representative named Manny Torrado. Our entire experience was hassle-free. Manny was professional, knowledgeable, and personable. He kept us apprised of the progress of our new car (It had to be ordered) and really did make the process run smoothly. We also felt that we got a fair trade-in value for our car and a fair price on our new vehicle. We were both very pleased with our experience at West Herr in Lockport and would definitely recommend this dealership to anyone. A SHOUTOUT to Manny!!
West Herr Honda’s service center always does a great job with my car! I’ve never have to wait and absurdly long time while they take care of my car. Definitely recommend for anyone looking for a regular maintenance.
Our time at West Herr Honda was a very comfortable experience start to finish, our salesmen Elliott was great, everything was done quickly and left us with no worries. Would recommend doing business here to a friend!
I was welcome by Kevin, who was very friendly and helpful. He made sure that I was happy with the car I wanted. I am always satisfied with West Herr services and professionalism. I will always be a customer there.
Norman Daniels at West herr Honda made my buying experience a breeze and so easy on my wife and I! Due to the high demand in new vehicles I did have to wait about 2 months for my car but Norm was very punctual and kept me updated when he had new information! This is my 5th car I’ve bought from the West Herr group and I will always recommend them!
Kevin S. did an awesome job from start to finish! So did Scott, Matt and Dave for giving me the best possible loan rate. Would definitely buy another car from them.
I needed a brake job and an oil change, among other items, and I was prepared to wait all morning. But they got me in and out in just over an hour. Car was in excellent shape. And they were extremely pleasant.
Many Torrado is good 👍 guy explained everything step by step! He is a professional salesman he show me in the car how is working !
Paul was very friendly and kept me informed of the progress as my vehicle was getting repaired. Even though the parts took longer to come in than anticipated, he kept in contact with me, which made it easier to take.
My experience at West Herr Lockport was fantastic.This is my second time around buying from West herrAnd they didnt disappoint. Friendly, no hassle purchase and efficient.. Special shout out to Jerry my salesmen and Jessica in finance, for making it easy and stress free. Thank you
Great job... Went to another honda dealer down the road only to be dissapointed again, Stopped into West Herr Honda to see about a new lease, Gerard worked with the last set of numbers we used for my present lease and together came up with a lease payment I could be happy withon a new upgraded CR-V. Very happy with everything that transpired with my salesman and West Herr.
Just bought a new Honda CR-V at west herr Honda in Lockport so pleased with my experience there senior sales consultant Martin Ford was excellent David Gallegos went above and beyond to make this a positive experience for me can’t express how professional they were organized caring friendly and efficient I highly recommend Matin and David at West Herr Honda in Lockport!Thank You to all West Herr employees that made this a great experience!!!
Very helpfull, i have been buying cars off the side of the road and craigslist for years due to a bad dealership experience. Highly recomend Mark Milleville very Friendly and helpfull. Also I had my 2 younger children and many people there were very helpfull providing snacks and coloring books. A great place to buy a car
Erik was our salesman and he was absolutely great, I was in and out of there within an hour! I would recommend him, great guy kept me posted when my vehicle would arrive!!
Have been taking my Honda here since we bought it. Usually no problems. But this time I felt like I was being talked down to. I was told some things that didnt make since. And when I told them that the tire indicator light keeps coming on and has been doing this sine since we bought it. I was treated as if I was a child. Now I find I can reset the indicator light myself. If I had been told this I wouldnt of had to keep going to the dealer, which was a big pain. Not sure I want to take my car there again.
Great service at West Herr Honda. Jennifer is awesome! Very friendly and prompt to get my vehicle in for my oil change. Highly recommend West Herr Honda for any service need.
I had a great experience! Manny was very helpful. Very prompt with return phone calls Help secure a car that was Not even on the lot yet!
Went into the service department not sure of my appointment time was. Julie immediately took my car in for servicing and had we on my way in less than hour. She also accepted my out dated coupon. Your service department was exceptionally friendly and professional.
This was my first experience with West Herr Honda in Lockport for service and I was very impressed! Paul was great to work with! I will definitely go back :)
James Yarger has been our go to car professional for at least 15 years. He treats myself and my family with honesty and integrity. He continually works with us with pricing as well as service. Makes appts for myself and family so we are not waiting - understands that our time as well as his is valuable.I highly recommend using James Yarger with West Herr Honda Lockport.
By far the best dealer that I have ever been to. Martin Ford is a great salesman; he was incredibly knowledgeable about the car I was interested in (Honda Clarity 2020). Due to Covid, we arranged the pricing and pickup details before actually going to the dealer, and I was able to walk in and leave with my new car in about 50 minutes! Service is top notch. The inside was well spaced out and all of the staff were wearing masks properly. Definitely go here if youre looking for amazing pricing, service, and experience!
Dale was really great to work with - friendly, provided superior knowledge and my car was repaired quickly. An overall great experience.
Please service good but I don’t know sales man I used 2016, they have to explain and do favors of Costoner but he makes me 79 months payment, I know only 72 months I can’t fight with them now please makes sure do for Costomer not only for sales person , now I start to use different dealerships due to that’s reason
The service for my vehicle was done quickly and for a reasonable cost. My service representative Dale was very helpful in answering my questions and detailing the service.
I always have excellent service in a timely manner. Paul and all the other personnel are efficient and personable and I always leave knowing my car has been serviced properly.
Great! Dale was super friendly and took care of everything professionally and in a timely fashion. Always have a great experience when I bring in my car.
I had a great experience..Paul was hey helpful and explained everything thoroughly to me...Im happy that Paul was my service writer!!!!
Kevin was so helpful in finding a new car to fit my needs! He and everyone on the team at West Herr made the buying process quick and painless!
Decided at last minute to get our vehicle inspected. Jennifer and team handled it without a problem and got us out on a timely manner.👍👏
West Herr Honda (Kevin Szymanski/Michael Vazquez))makes it so easy to make a deal! Quick and painless. No hassle of back and forth for the best deal! Awesome team to work with!Update: I had first servicing done. Service Staff are friendly and accommodating. They act like a family and seem to love their job.8/18/21. I was greeted by Paul for my inspection. Friendly, professional and made sure all my needs were met. Always a great service experience.7/20/22. Service today. Dale was friendly and very efficient. Always a great experience.
Everyone I delt with was amazing. From my salesperson Gerry Signore, financial guy Chris. Sorry Chris forgot your last name. All the ladies that helped get things organized and started to make things fast and easy for signing. Probably the top 1 or 2 experiences with selling or buying a car Ive ever had. Never felt pressured at all. Highly recommend this place!We drove almost 4 hours to get the car we wanted since our local Honda dealer didnt want to even talk about it. Gerry made sure things were in order and we were happy with where our payment was before having us drive up. Just all around superb!BTW 2018 Honda Clarity PHEV. Awesome car!
Great team to work with. Jim Yarger, Scott and Jon made my trade in and purchase process seamless. No hassle financing from David. They knew what I wanted and was able to find my next truck at a great price. Definitely would recommend West Herr Honda!
Paul was absolutely great to work with. The work was done on time and professionally done. Thanks Paul and West Herr Honda
Elliot was a great sales rep. I recommend him as he will try all he can to help you out.
My experience was with the service department. Paul was the gentleman who pleasantly greeted me, took care of my car. The service was fast and completely satisfying. Paul asked if everything was okay and said that if I needed anything else just give a call. I was totally pleased with my Service appointment.
Bob Michael is an awesome salesman - I highly recommend working with him.He is knowledgable and transparent. He always answered my questions with clear and direct responses. Bob is very professional - he didnt waste time but was still patient and friendly during all of our encounters. He explained the features of the car multiple times, and he didnt pressure me into making any decisions. After the purchase, he has checked in with me to make sure that I dont have any questions. He delivers fantastic customer service - Bob is truly an asset to West Herr Honda.
Our family was looking for a new 2nd car as our last one started giving signs that it was ready for a change. We’ve done business with West-Herr before (fantastic selection by the way) as this was the same dealership we bought the car we were looking to replace ! Greatest thing about West-Herr - compared to most dealerships - this place is always PACKED ! No hassles from a salesperson pouncing on you. We looked over the inventory and when we were ready to ask questions we sat with Bob Michael. He learned what we were looking for and made a few suggestions. We liked one in particular, got a fair trade and a fair price and made a deal. Picked it up in a few days and feel satisfied. Totally painless and quick. Thanks to Bob Michael !
They were very professional, called when vehicle was finished. My service professional was Paul. Highly recommend this place.
If youre in the market for a car, call Sara Wagner. She is kind, professional, and honest. She knew the exact car I wanted before I did. She valued my time; did her homework prior to signing so I was in and out quickly, seamless transition. 10 stars if I could!
Excellent experience. Manny our salesperson was awesome. He was truly a pleasure to work with. Made the process so simple and easy. Jessica in finance was so nice and was super informative. Left the dealership feeling so confident in my purchase and my experience. Will be recommending to everyone
The customer service was amazing and quite quick...we got sat down with a very good dealer right as we walked in the door and he helped us finance a very nice low mileage chevy cruze right away. 10 out of 10 would recommend.
Customer service is the best! Ive had both my vehicles serviced here for many years. Dale knows exactly how to treat customers. Its hard to find this kind of great service these days.
I had a few issues that needed attention before an upcoming trip. Everything was done on schedule and actually sooner than we expected. The finished price came in below the quote, so we were very pleased. Two air bag recalls were done on the same visit. Great service and great people, thank you.
Salesman Manny took excellent care of me when I purchased my Civic. He was very knowledgable and answered all my questions. He was very polite and helpful. He handled everything correctly. Spent time in vehicle explaining and showing the cars features. My purchase was a pleasant experience resulting a vehicle in which I happy. Manny definitely is perfectly suited for his job.
Great experience. Sales manager Mike was able to resolve conflicts despite production shortages in a professional manner
We just picked up our new Honda from West Herr Honda in Lockport and could not be more pleased with the car or the people at this dealer. We worked with Kristina Kelichner who was extremely professional and very communicative. Kristina made this process very smooth and met every commitment made whether it be processing our order or keeping us up to date on the status of delivery. We did not have to make a single call regarding this order which is unlike any previous car buying process we’ve experienced.We highly recommend both Kristina and this dealership.
Had an awesome experience. Jim who works on my crv is great and takes very good care of my car. Jen in service is awesome too
Dale was very thorough and prompt. Many things were attempted but the problem my car went in still is not fixed. I appreciate Dale’s effort but still wished my car was working correctly.
Dale and the service department at West Herr Honda have been Top notch! Dales professional and knowledgeable advice has been very helpful to me in the servicing of my vehicle
I truly appreciate Norman Daniels at West Herr Honda he made buying a car easy he is very professional and knowledgeable will be recommending him to all friends and family looking to purchase or lease any vehicle.
The service team at West Herr Honda is great. They do an excellent job explaining what is needed now, and what I need to budget for in the coming months, which is very helpful. They are courteous, professional and always hit the mark with the time I will need to spend there as I typically wait for my vehicle while the work is being done.
Would definitely recommend! Paul was the best. He assured me great service, which I got abd made sure I didn’t have any questions or concerns before giving me my truck back. 10/10. I’d definitely ask for him when I go back!
Excellent customer service from Robin Miller and Dave . Robin was patient , kind, communicated very well with me and found exactly what I wanted . I loved everything about her service and west Herr
Elliott was amazing helped me with every step in purchasing my 2019 TYPE-R. Highly recommended!
I’ve had many experiences with WH Honda and each transaction has been A+ with no exceptions. Highly recommend
Manny at West Herr Honda in Lockport was on top of it. Great buying experience. I will definitely buy from him again.
Excellent work and I am very happy with all there work they do for me. I definitely would recommend them for any kind of maintenance work you need for your vehicle
Everything you would expect and more. Great service and information on future services required to keep it running. Paul and Mike were amazing!
Elliot was a joy to work with. Very helpful, informative and patient. We will certainly recommend him to friends and family
Excellent service department and dealership! Very reasonably priced oil changes. Fast and courteous service!
Thanks Mark, Alex and Daniel for their help on purchasing a new car. Alex always responds our questions, and follows up our process. Mark offered us the detailed information regarding cars and price. He is a kind and professional sale representative. Daniel explained how to operate a new car with advanced features. Also I appreciated the support from other members at West Herr Honda.
Great service experience (as always) at West Herr Honda. Paul took care of everything, great to work with. I always trust taking my car to West Herr Honda.
Easy scheduling.Representatives were knowledgeable and friendly.I did have to call to check on the status and felt like the hours spent on my vehicle were a little long. I had front to back roof rails installed and everyone was saying about an hour. My labor charges were $130.00. I was quoted around $300-$350 for parts and install and paid $404. Everything was great and I know they were installed well. I just feel the dealerships work the hours spent in their favor.
I took my CRV in for routine maintenance and I had a fog light out. I was scheduled for 8am and was done by 930am. My service advisor Dale was very friendly and courteous.
Erik Arden was outstanding. Ive bought or leased several times from him. Always honest, clear, and efficient. Never any surprises and always a great experience! Highly recommend working with him.
Paul communicated openly and honestly with the timing of my repairs. Awesome service!
The service reps are always friendly and courteous. I have found them to be honest and totally above board with what your car needs now and what can wait. I don’t take my car anywhere else.
I worked with Martin Ford on a new car purchase. He helped me get what I wanted at a price I was comfortable with. Very easy to work with as a salesman! I am a repeat customer, I bought my last car here as well. I also recommend and use the service department at West Herr too!
Manny was great. He communicated with us at least once per week as we were waiting for our new vehicle to arrive at the dealership. Picking up the new lease was easy and took only 1 hour. Thats record time.
I run a small business, so when I experience a challenge with a vehicle, it can become urgent quickly. West Herr is always professional, supportive and makes things happen fast! I am always so impressed with the level of organization this team shows- it’s amazing how departments communicate with other departments…everyone is so pleasant to one another!I needed to get a key re-programmed this week, and Jennifer at West Herr Honda in Lockport made me feel like a VIP. It was a stressful day, and she made the process feel easy. Thank you!!
Brought my CR-V up late Monday morning for an appt in the service department due to issues with my car. Got checked in quickly and really didnt wait long before they were able to determine the cause of the issues. They had to order the part, but got me set up with a rental car quickly and easily since I live 2 hours away. They had it fixed quickly once the part came in, as Dale notified me the next morning (Tuesday) just before 11 am. I was able to drive up later that day, return my rental, and smoothly and quickly pick my car back up. It has been running great all week now with no issues. Thanks West Herr!!
I have never had a negative experience dealing with West Herr. I have been using West Herr Honda for all my maintenance over the past few years and I have been very happy. The service department will give you recommendations on different things you may need but are never pushy or trying to sell you anything. I bought my car from the West Herr used car outlet but will likely buy my next car from this location especially because I imagine I will be sticking with Hondas, great car so far!
Nice people to do business with for the most part. My only concern is with the warranty that West Herr always tries to sell you. The warranty is a bit expensive and they tend to pressure you pretty hard to buy it. This is the second vehicle I purchased from West Herr and dealt with the same Warranty speel both times. I dont like warranties and made that clear, but they still put the pressure on until I gave in. Other than that, they were great to work with.
I recently traded in two cars and bought a new car from Martin Ford at West Herr Honda in Lockport, NY. Martin and the West Herr team are exceptional. They went above and beyond and delighted my wife with her new car.Usually car transaction are bad memories primarily because of the inordinate amount of time you are stuck there. This transaction was smooth and painless. You can’t find anyone better than Martin Ford of West Herr Honda.Thanks!,Tom Hill
Dale went well beyond handling the scheduled service for my vehicle to check items I had not noticed like the level of tread on my tires and cleaning up a flooded interior after I had accidentally left the sunroof open and a major rain storm soaked the interior. He cleaned up the water, put the heater and fans on in the interior and by the time I picked up the car, it was in perfect shape. I have always had great service at this dealership but this was exceptional and I am truly grateful.
I dropped my CRV off for a next day service appointment, used the shuttle to drop off and pick up, which was easy and quick. Jennifer was extremely courteous, knowledgeable, and helpful. The whole experience was very good and easy from start to finish, seamless. I would highly recommend this store for service.
James Yarger is probably one of the best sales persons I have ever encountered in purchasing a car. He listens to your concerns he acts on those concerns and then he ensures that they have been met. There is no one I trust more than James.
Love dealing with West Herr. Ive bought several cars from them this year and both times they were a pleasure to deal with, no pressure, very responsive to questions when I communicated on the web. The sales staff all worked together to out this deal in place and they were spot on with the trade in offer. Gave me exactly what I wanted right from the start. Love my new (used) Nissan Rogue.
Took my recently purchased car from the dealership back to have a noise inspected. Sounded like the brake or rotor needed repair. Got a quote to replace both front rotors...$420! Just rotors, not including brake pads. Thought it was high, so I purchased the parts myself for much less and did the work myself. After I pulled off the driver side wheel, the problem immediately jumped out at me...A bolt that held the driver side caliper in place was missing! How did a factory trained, certified specialist miss a missing bolt? Their misdiagnosis of my problem put my safety at risk and would have cost me hundreds of dollars...and for what?? A missing bolt? Its a shame because I have purchased 3-cars and leased another from this dealership. Never again.
“I was very pleased with the service and Paul’s assistance with my problem. He asked intelligent questions and did a thorough diagnosis of the problem. The work was done in a timely fashion and the car is still performing perfectly.” -Marie H.
Greeted cordially, listened to, very polite. Work was done much more quickly than I expected. Very satisfactory experience - Dale was super to work with. Everyone working there was friendly, kind, & very professional - thanks for having great integrity!
Heidi is the best! She is always going above and beyond for her customers to make sure they are taken care of!
Love going to West Herr Honda. The staff is always on point and professional my car always runs great when I leave and they don’t gouge my wallet either. Recently Paul hooked me up with all my services. He was amazing. Even got me the information I needed on a few replacements I needed due to parking lot damage 😂. And he responds to all my requests through text now too so it’s super quick and easy if your on the go a lot !!!Just had my car in to west herr Honda again and of course satisfied as always. They fixed the trim on my car from some parking lot dirt bag that hit with a cart or a door and didn’t leave a note of course. They refinished my rims now they are shiny and non pothole scarred :). They fixed a leak in my ac condenser also which was covered by warranty now my air is super cold again :).
Great costumer service. Greeted Immediatly. Talked about pricing and recommendations, no pushy sales. Also recommended next services with pricing quotes.Quick service.
My Honda Pilot was in for NYS inspection. While everything was good enough to pass I was advised that there were some things which might become issues in the near future.After an explanation of these I chose ti have some addressedThere was no high pressure sell. Repairs were done in a timely manner and everyone I dealt with at the dealership were pleasant and helpfull.
Mark Milleville and Christopher Duffey were extraordinarily helpful in my search. In a time where they are shortages on chips and inventory, they worked hard and fought for me to get the vehicle I was looking for. They searched the area for what I wanted and the took the time to go over all the features of my new vehicle with me to make sure I was happy with what I was getting. David Gallegos, the financial services manager, was also extremely helpful going over all the potential loan options and additional warranties/packages that were available. He helped me picked the options that worked best for me. All together, wonderful experience and very helpful staff!
Mark Millville at West Herr Honda was great to work with. He is patient and attentive to your needs. I don’t buy a lot of cars but I now have my second vehicle in two years from him and I’d recommend him to anyone who wants a new or used vehicle.
My husband and I were referred to West Herr Honda by Paul at their Ford/Lincoln location. Paul set us up with Marie at Honda and we had an amazing experience!! Paul is great and super helpful we would recommend him if you are in the market for a Ford/Lincoln!We had a few bad experiences at other dealerships in the area and the experience here was the complete opposite. Marie communicated everything to us thoroughly every step of the process from the very beginning to explaining every button in the car we had a question about before driving out the lot. Before we even came in, she set us up with a virtual appraisal, set up our financing, insurance and all the paperwork.The finance manager Phil was very friendly as well and explained everything to us so it was easy to understand and not overwhelming. He was patient with any questions or concerns we had and we really appreciate his opinions in helping us choose our warranties.Overall, we had a wonderful experience here and would happily purchase our future cars here and would highly recommend going to West Herr if you are in the market for a vehicle! Thank you Marie, Phil, Paul and West Herr Honda team!! We love our brand new Honda HRV! :)
It was a great experience. Dan was very friendly,professional and kind. Dan informed me step by step what was going on with my vehicle. Dan went out of his way to make sure my vehicle was washed before I picked it up.I love West Herr its like visiting family. They always give you the Wow Factor .Dan keep up the great work.
James Yarger is awesome very personable polite.makes buying a car easier than any other dealer Ive bought from! Must stop by if in market for a new car!
Jennifer Brook, my service advisor, greeted me warmly & showed me how to tweak the settings on my vehicles computer. I get my husband’s Subaru service texts & he gets my Honda emails. We have tried to get this straight for 2 years. I believe Jennifer has finally fixed it. She looked at more than one program & fixed them both. She spent more time & looked deeper than the others did. Thanks
Sara and Jessica did a fantastic job. The transition with off without a hitch. Best car buying experience ever. I would recommend West Herr Honda to anyone looking for a car. Very honest and upfront throughout the entire process.
Marie found me the perfect vehicle! Everyone I dealt with during the whole process was awesome! I knew I was in good hands. All this is typical of West Herr.
I needed to lease a car. My West Herr sales representative was Norman Daniels. Norman is a skilled professional who provided service that exceeded my expectations. He is personable and knowledgeable of the West Herr products/cars. After listening to me, he carefully explained the car leasing procedures, value of the Honda HRV, and how that particular car would suit my needs. With his help I was able to make an informed decision and drove away a satisfied customer.
Always a great experience from the time that I bought my car from Erik B. to the time that I went in for a first service appointment with Dale C.! Even that guy who assisted me when I guess I was visibly confused as to how to go about getting the car serviced. For someone who is always stressed out about driving due to the fact that I have only started at age 40, dealing with them is one very positive thing that I only wish all consumers would have the opportunity to enjoy! All the best!
I had a terrible experience at a different Honda location where the finance guy was super aggressive and pushy about getting extra warranties and coverage that I had made clear I did not want. I ended up going to West Herr Honda and had an amazing experience. Martin was so welcoming and friendly. The whole experience was so much better and I even got a better deal on my trade in for my 1998 Toyota Corolla. Walked away from the West Herr location with a huge smile on my face!
Great service from West Herr Honda! A huge thank to Robin for showing us all the models that we wanted to see and explaining all the details. She has done her job so efficiently that saved us a lot of time!
We live in Rochester, NY...saw a car we were interested in at West Herr in Lockport, NY. We called to check on availability before driving there. From the first phone call to the salesperson, Marie Tabaczynski, to taking delivery of the vehicle the SAME DAY, it was a great experience. Marie had the vehicle ready for us to test drive as soon as we arrived. She told us at that she treats her customers the way she would want to be treated, and she definitely lived up to that statement. The negotiation process was straightforward. The finance team worked to get us a great rate, much lower than our bank would have been able to give us. The whole process was efficient. They prepped the vehicle (including an oil change), did all the behind the scenes work with financing and paperwork, and we were in an out within a few hours. I cant say enough about the interactions with all the staff we interfaced with (Marie, Scott, Dave and Chris). I would highly recommend Marie and the team at West Herr Honda.
I traded in my Jeep Wrangler for a 2022 Honda Civic today with Kevin at West Hurr. It was one of the most painless and pleasant vehicle transactions I’ve experienced. Kevin provided a lot of great info and patiently answered tons of my questions. I felt like I was talking with a car enthusiast rather than a sales person. I left the lot feeling like I was offered a fair price on my Jeep and excited and comfortable with my new car. Thanks Kevin!!
Excellent service department! Very helpful and kept me informed about my vehicle with the computer printout.
Great car buying experience. Martin Ford made the process easy. I felt no pressure. He got me the numbers that I was comfortable with, and we had a deal. Highly recommended!
Eric Giardina who I bought my last car from and pays attention to detail I had to call when I saw the new 2022 Honda Civics drop. He coordinated with Manny at Honda to help me and the 2 made the process very easy. You need a car these 2 guys are great. Easy going and knowledgeable. If I could give 10 stars I would. Every sales person should model themselves after Eric and Manny. 2-3 years I’ll be back for another Honda.
First experience with Lockport West Herr Honda service department; easy to schedule appt., oil change done in 25 minutes, Jenn in service, friendly and professional!! 5 stars!
The service department knocked it out of the park today! Having been a fleet manager for many years, I have a natural distrust for dealerships but West Herr Honda has NEVER tried to sell me something my car didn’t need. Today, I had 4 tires replaced, trans flush, brake flush, inspection and a major recall. Dale took great care keeping me informed and I was out in a little over two hours. 👍
I’ve dealt with James Yarger for my last 3 vehicle needs. No regrets and no problems! I tell him what I want and he either gets it for me or politely and with great friendliness points out the errors in my thinking. It’s a terrific way to do business! Thanks James and thanks West Herr Honda for doing business with me in a way that I feel puts my wishes first.
Paul was excellent. Great service and was very helpful
Highly recommend getting car from West Herr Honda. Bob Michael helped us pick the perfect car for our family. We were in a time constraint and needed the car the same day, Bob and his team were very accommodating to our request. They went above and beyond to get the car we wanted from a different local dealer and got everything done with in couple of hours. I can’t thank the team enough for their service. I absolutely love the car! Thank you West Herr Honda!
Very happy with everyone at West Herr Honda. My Honda received an oil change and tire rotation today. Dale was very informative, polite and a gentleman. What more could anyone ask for?
Great experience from start to finish. Kristina was so helpful and understanding. Never any pressureCar buying can be stressful and annoying but she made it easy!! Thank you
I came in with a recently purchased used Honda from a different dealership and they found several major problems. Thank goodness I did this while it was under the NYS lemon laws. West-Herr honda of Lockport really took care of me.
Manny was great. Straight forward without any BS. Please to deal with
Great service! Heidi is awesome as was everyone there. Thank you.
Leonard Miller of West Herr Rochester was a fantastic salesman, he made sure that I was happy and gave an unbeatable deal on my new car purchase. Both Chris the finance Manager and John The general manager in Lockport where both awesome at handling my deal as well. I would highly recommend West Herr dealership for any new or used Car purchases, this will be my second Honda purchase with them.
Had to wait over 1hour. New mirror has to ordered which will probably take over a month
Dale was great. He took the time to answer all my questions.
Robin Miller was a fantastic salesperson and took care of me the entire way!! I highly recommend her! Chris Debernardis made sure I totally understood all my financing options and I left feeling like we had made a great deal! The two of them are reason I had a such a positive experience; I’ll definitely be a returning customer. Thanks for everything!
Excellent service. They even took us early and all was good
Did not have the car that I made the appointment for. I was super disappointed. I will say the man who sold me the car I did end buying, was very very nice. I believe his name is Eric Arden or something similar. Although, they had two different men try and sell me extra insurance for the car. For repairs and such. They were the absolute pushiest people I have ever met in my life. I was truly aggravated and still feel aggravated just thinking about them. I understand it’s a car dealership and that’s what they do. But they seriously couldn’t take the hint that I did not want this extra coverage. I really don’t know if I would recommend them.
We purchased a vehicle at West Herr Honda from Erik Arden years ago and when it came time to purchase another we called Erik. He was very helpful, quick and straightforward. We were able to get everything accomplished in one day. Erik and West Herr were very accommodating to our requests to take delivery of the vehicle outside. We would highly recommend Erik and West Herr for your automotive needs.
Dale was very accommodating. He didnt push to have more work done than was needed on my car. He knew I was a bit rushed and made sure my car was serviced in a reasonable amount of time. West Herr Honda in Lockport is the best!!
Kong hooked me up with my new 2020 Type R. Best car buying experience I have ever had. I would highly recommend this dealership.
My service appointment was completed efficiently and completely within allotted timeframe.
Elliott gave me the best car buying experience Ive ever had. Will be recommending to everyone.
I had a great time working with Kristina! She was nice and listened to any questions I had. With demand on the rise I know it can get stressful at alot of other places but this was smooth and delivered much MUCH sooner than I expected. Exceeded and surpassed my expectations with this whole Covid problem still lingering.
West Herr visit today was quick and efficient.Thorough job as always!
Had a great experience with West Herr Honda! Mark Melville was really wonderful to deal with! He was extremely busy but always made time for us and never made us feel like we weren’t as important as the next person! We sometimes spoke even before he got to the office from his car! He always answered texts promptly or returned calls quickly! Thank you Mark and West Herr for my new Honda CR-V .. I love it!
Electronic problem with my car I googled and could have written what I read on 4 forums. Service looked at it and put me in a spot by saying battery died, I needed new battery. Picked up car, same problem so wasnt expensive battery. Service had my car for 5 days, picked it up, discovered one key didnt work when I got home. Service did not request bringing 2nd fob for programming. Had to bring car back for third time to reprogram 2nd key. At this point I demanded being compensated for all the unacceptable problems. WestHerr did give me service credit for half the price of the battery finally. I have had all my service done there, usually satisfied but this time was not up to par. They need to do better. Three stars only because they did compensate me, should have gotten full refund for battery.
Heidi was amazing. She made the process of buying my new car very easy and stress free
I was a little disappointed that they kept my vehicle all day when I dropped off the evening before. I also had to call a few times to know when my vehicle would be done before I got a call back. Then I was charged for work that probably should have been covered with my extended warranty. I am not sure I will bring my vehicle there again to get repairs or recalls to be honest. Its the second time I have had an issue with their service.
Martin Ford is the best car salesman in the USA!The best experience I have ever had purchasing a new car. The entire team at West Herr Honda is fantastic!
Had a great experience with James. Everything went smoothly and it was a great process.
Mike the GM is the best. We got 5 cars from him now. Manny was such a great sales person. The process was smooth and streamlined very well. Excellent experience
I appreciate coming to West Herr Honda because they always treat me with kindness and patience. I have never felt the pressure you sometimes feel at some dealerships. I have gotten my last three vehicles here and I will continue to! Thanks West Herr Honda!*Be sure to work with Erik Arden he is the best one there. In addition, I wanted to mention that the service department is also great- # 1 in Buffalo for a reason.
I bought a brand new car 100% virtual. I found the exact car I wanted, contacted my salesman, worked the numbers and even spoke to the F&I office all online and on the phone. The delivery took 10 minutes at my home. There’s no other way to shop and no other place to shop than West Herr. Bob Michael and Kevin Szymanski are flat out master class professionals.
West Herr Automotive Group is by far the only dealership I trust. Their employees very easy to work with. I shopped a competitor and was extremely uncomfortable with their process. I presented their offer to West Herr Honda and they were able to beat the competition with ease.I want to give a shout out to Glenn at West Herr Ford in Rochester for putting the deal together for me and showing a great deal of patience. Also praise for Daniel who delivered the car to us and giving us a complete rundown of the CRV EX-L.
Paul and the service team at West Herr Honda are always professional, knowledgeable, and very helpful.
My experience at West Herr was great! I must say, it was a long process and long day but Kong Gao gave the best customer service and made sure that my needs were met. I actually had been car shopping since August and did not have any luck with other dealerships. West Herr definitely put an end to my searching. Walking out with a new car the same day was an amazing feeling. I will definitely be recommending Kong Gao to friends and family. Thank you West Herr!
Heidi Gebler is the best salesperson in all my years of car buying. She listens to what you are looking for but is fast and efficient and is not pushy at all. I highly recommend her for her knowledge and professionalism. She can also show me any car under the West Herr umbrella without me driving all over town.
Disappointed with West Herr again. Communication between Parts and Service is nonexistent. Had some routine maintenance scheduled with the service department on 3/30/21. I needed new floor mats and a new key fab so I ordered both on 3/24 and the guy in parts dept. assured me the key and the floor mats would be there when we brought the car in for service. Well, no key and no floor mats were ready. I almost didn’t even expect the parts to be there. I’ve ordered parts before from West Herr and not once have I ever received the parts or a even a phone call back. Communication between departments and communication with customers is woefully nonexistent.
My experience at West Herr Honda was awesome to say the least. All of the staff was very kind and curious, and I would recommend you and your team to everyone. Keep up the good workand God bless you all👍👍👍
I would like to thank the West Herr team. They were so helpful and kind. Thank you James, John & Phil. James went above and beyond a sales guy could go. This is my 2and CRV.West Herr Honda is the way to go and ask for James Y. That was for July 2020.But for my inspection today Dale was awesome checking in and the cashier was awesome too. Thank you for great service.
Love my new hrv. Salesman Manny was a great help in my decision. Answered all my questions before and after my purchase.I recommend Manny and West Herr Honda in Lockport to any car buyer.Not pushy and very helpful.They work as a team. SO happy 😊
I have always had a wonderful experience with WestHerr Honda!I can bring my car in for an oil change and inspection, wait in their waiting room, have a free cup of coffee while watching TV and in less than an hour the work is complete and I’m on my way. Everyone there is wonderful, I never had a problem. Thank you
I found this dealership to be customer friendly. Sales person Erik Arden answered all my questions and we worked out a good deal. I experienced none of the pressure you see with some dealerships.The staff there is attentive, professional and accommodating which makes the sales process easy to navigate. Highly recommended!
Awesome experience, The West Herr Honda team of Martin, Mike and Jessica took great care of me and gave me a great deal. It was an easy and quick process and Im looking forward to doing business with them again in the future.
Julie Sullivan, Customer Service Rep helped expedite getting the information I needed to make an informed decision on purchasing a vehicle. If your running into delays on feedback from the Sales Department - contact Julie and she will get you the answers to your questions.
I leased a Honda Odyssey in Dec 2019 and purchased a Honda Civic for my son from West Herr Honda a few days ago. Thanks for Terra Harter’s help. She is very knowledgeable and easy to work with. She and other salespersons handled entire process very professionally. She was also very helpful explaining all the features in the car.When leasing Honda Odyssey, she creatively solved my special needs, making me very satisfied. I will certainly lease another car from her in the future when current leasing expires. When purchasing the small car for my son, she recommended Honda Civic, which is an excellent decision for us. She also did all she can to ensure the timely delivery of the car during the shortage caused by COVID pandemic.My advice to anyone looking to purchase or lease a new car is: Making sure you ask for Terra Harter when arriving the West Herr. I truly believe you will satisfy with her professional services.Frank Chen
My daughter just leased a car from west herr Honda! Great experience. The sales people werent pushy and price was quite reasonable..I love Hondas, they last forever
Best experience you will ever have at a car dealership. Super friendly, great selection and there are no hard sell pushy sales people here. We have now leased 4 vehicles from them and would never consider going anywhere else. They have and do it all!!!!
I told my sales consultant, Kelly Hartway, at West Herr Ford that I was interested in the Honda Accord Hybrid as well as Ford Hybrid. She brought in an Accord for me to test drive, and I also test drove a Ford. She secured a quote on an Accord from West Herr Honda and quoted me on the Ford Hybrid. We discussed +/- on both vehicles. I told her I was leaning toward the Honda so we picked out colors just in case. The next day I informed Kelly that I was going with the Honda Accord. To expedite the purchase, Kelly requested various documents to forward to West Herr Honda and she set up an appointment to make my purchase with Sara Orsolits—the Honda sales consultant. Sara was quick to respond prepare the paperwork. It was a pleasurable experience working with Kelly and Sara. They are personable, friendly, knowledgeable, efficient, and were exceptional at developing a positive relationship with me as Im sure they do with all of their customers.For 25 years, I owned and operated a company with 50 employees. I would consider myself very, very lucky to have excellent employees as accomplished as Kelly and Sara.The support staff at West Herr Honda were very friendly and helpful.
My experience with everyone at West Herr Honda was awesome and professional. General Manager took the time to introduce himself and help my son with the lease of his car. Mike our salesman was very knowledgeable, patient, helpful, and professional. I am looking forward to buy or lease through West Herr dealerships.
Paul is always great! He explains what my car needs. Last time he even walked me back to show me what the technician was working on and explained why it needed to be done in a way I could understand. Thanks Paul!
Martin Ford is a gem! He makes everything so incredibly easy. I just picked up my third CRV; Thank you!
West Herr Honda at Lockport delivers high quality of services by a team of trustworthy professionals. I’ve been going to this place for my Honda CRV in past three years. Every time I left with 100 % satisfaction and today is no exception. Dan, Great job! Thank you!
I was very pleased with my experience with West-Herr Honda. My new Odyssey was delivered to me to my expectations.Manny Torrado, my salesman is a great guy . He was a pleasure to deal with and believe me, I can’t say that about most car salesmen I have met with over the last 40 years. I recommend him without reservation and plan on purchasing another vehicle from him in the future.
I just love Lockport Honda and have bought my last 4 vehicles there. They are the most honest and up front sales people you will ever meet and they make you feel like family when you leave! I again got an excellent deal and a beautiful new car!! Thank you Lockport West Herr Honda!
Service kept saying they fixed my problem but I found out from another service dealer that they didnt address the root problems because the warranty from the manufacturer doesnt pay well... so theyll keep fixing it until the owner of the car goes somewhere else or the warranty expires.Not recommended for sales or service
Our experience at West Herr Honda was amazing. Everybody was so polite and went out of their way to make us feel welcome. The process of purchasing our new vehicle went quickly and smoothly. Everyone we dealt with was very knowledgeable and answered all the questions that we had. Definitely a five star dealership!
Just following up on my review below and the response received from West Herr Honda.Northtown Hondas Service did a fantastic job in getting my vehicle in. It ended up being the cooling fan and was 100% covered under warranty.Unfortunately I still have not received a call from West Herr well over a week since they indicated that I would hear from them.I recent purchased my 5th Honda Civic. This is my first buying experience with West Herr Honda. The other 4 were purchased at what is now Northtown Honda. I love the vehicle and have been very happy with my Honda experience over the past 13+- years. The overall buying experience at was perfectly fine.So yesterday it was 80+- degrees and I turned the a/c on in my new Civix for the first time since I purchased the vehicle. It didn’t work, it blows warm air. I went home read the owners manual to make sure I was doing everything properly and tried it again today. Same result. I called West Herr Honda Service explained my issue with my brand new vehicle that I purchased from them. Their response was sorry it’s going to be a week or so before we can get your car in. If you’d like you can bring your car up to Lockport and drop it off and we can try and squeeze it in but we can’t guarantee we’ll be able to look at it. You can stay and wait for your vehicle or we can shuttle you to where you need to go and our shuttle driver works until 4pm everyday and can bring you back to the dealer if and when we can get to your repair.I thanked the person that I spoke with and called Northtown Honda. They have me scheduled for an appointment tomorrow.This is my first impression of West Herr Honda service and I don’t think that I need to see what a second experience will be like.
Martin the sales person was the easiest person I have ever dealt with. Everything worked out Great! I would and will highly recommend him to all family and friends! Great car buying experience. First time with a Honda but so far everything with the dealership has been A+.
I had some issues with my transmission. They were able to find the problem and now my van is riding like a dream again. Dan in service was very friendly and helpful. Thank you!
Cant say enough great things about this place. Truly top notch experience
The salesman was friendly and helpful. Not sure he knew a lot about the used van we bought. So far 2 days seems like a good solid vehicle. I was surprised to find it has auto start..a feature not mentioned to us. They did say no smoke no animals and one owner . They neglected to vacuum under the stowand go seat in the back however and that is where I found the evidence of where the smell was coming from..pet hair. Not a big deal and cleaned up easily...just a minor oversight and a little disappointing. Overall a good experience and hoping to use for many years.
Kristina and her team, were very accommodating of my needs and went over the top to make a deal that met them. 10/10 would recommend to anyone looking to lease or purchase!
I was very happy with Robin Miller at West Herr Honda! She was easy to work with as was Chris in the finance department. I love my car & was able to pay apx. what i wanted to for the most part. They went through a number of lenders to arrive at a credit union with best rate. There was NOTHING pushy about their sale of my HRV. I have been spreading the word. Great job & better than another dealer i chose years ago. Thanks West Herr.Update 9/2021I went back for service & they went above and beyond to fix 2 sensors that would not allow my HRV to pass inspection....I went & read my book for a bit. All the while, Jennifer would update me on the process & where they were in the repair. They only charged me $11 knowing the car passed most of the inspection. I was happy saving a little money too! This is why I bought a Honda from West Herr!
Total reviews rating 4.8
199 Reviews for West Herr Honda 2023:
Review №1
2022-06-13The team at Honda actually contacted me several months before my lease ended and told me if I planned to renew my lease I should begin shopping sooner than planned due to shortages and cars taking months to come in. Thanks to them, I was able to get my second lease and a brand new ‘22 civic sport with no issues. Ron Ramos was a phenomenal man to work with. He was very personable and made this entire process quick (as much as he could) and easy, getting me the exact car I wanted even during a shortage. He kept me in the loop about the delivery of my car, provided me all the necessary info I needed to get insurance transferred over prior to my appointment and had all the paperwork in order upon arrival. This is my second lease from West Herr Honda, and due to both experiences being pleasurable I plan to return for a third.
Review №2
2022-05-25Bob and everyone I spoke with at Honda were great throughout my time with them. Everyone was very respectful and always going out of their way to assist me.Bob was awesome to work with and very helpful from beginning to end. He made the whole process so much easier for me and I’m very thankful for his time!I would definitely recommend Bob as a salesman and the entire Honda dealership to anyone in the market car shopping.
Review №3
2022-04-07We had a wonderful car buying experience at West Herr Honda (and car buying experiences often aren’t wonderful). We were looking for a used car. Our salesman Erik gave us valuable suggestions and quickly matched us with the right car at the right price. Everyone at the dealership was friendly and helpful throughout the process. I would highly recommend West Herr Honda!
Review №4
2022-03-15My recent vehicle purchase at West Herr Honda was a great experience. Bob Michael helped us determine the right size vehicle with the appropriate options for our needs. He kept me informed on the status of the vehicle since delivery timelines are greatly extended. After finalizing paperwork Bob took extra time to show me the necessary highlights of my new vehicle, how to navigate the screens, where and what certain button do, and he got my phone connected before I drove off. Truly great service!
Review №5
2021-09-06Bravo West Herr Honda! Excellent 5 star service start to finish. I met with the wonderful and professional Mark Milleville. If you’re thinking about buying or leasing a new Vehicle START HERE! First of all, the showroom has a cheerful atmosphere, is clean, well maintained, and they’re very mindful of Covid standards. It put us more at ease that Mark wore a mask while he worked with us. It’s one way businesses show respect to their patrons and we appreciated this. The friendly and helpful Mark helped us test drive the Honda CRV and HRV, because of his sense of urgency we got it all done in under 45 minutes. We really appreciated the way Mark asked questions in order to determine what our best options were. Of course during the pandemic many dealerships are running low on inventory so once you narrow down the car you want, you may be waiting months before it is available. The biggest advantage to shopping at West Herr (besides MARK) is their extensive network of dealerships and the available inventory for both new and used cars. It was refreshing to work with someone honest and genuinely interested in the people in front of him. He always offered solutions and remained positive and upbeat! Make sure you stop in and ask for Mark or give him a call so he can get you in the right vehicle ASAP. Places like West Herr Honda restore my faith in humanity! Kudos to Mark and the entire team that assisted us.
Review №6
2022-03-04I wanted to highlight Robin, Kristina, & John for the overall experience from start to finish of purchasing my new Honda. First I want to start by saying most people spend most of their time by going from dealer to dealer due to the salesperson or people involved not providing detailed information and or the slightest reasonable financial breakdown. Second, there is honestly no better feeling of reassurance regarding the benefits and perks of which vehicle you had in mind of purchasing. Lastly, I would recommend anyone looking to purchase a vehicle to stop in and skip the hassle of getting turned away, rather walk out with a smile just like I had with my beautiful new Honda Im in love with. Thank you to the ones highlighted as well as the overall experience!
Review №7
2022-07-07Lots of friendly staff to help you with finding the perfect car. The facility was clean and nicely laid out.
Review №8
2022-02-12Kevin was great to work with! Car shopping isn’t always fun. But he explained everything and also made the process easy and fast! Answered all my questions in a timely manner. I would definitely recommend family and friends go to West Herr Honda.
Review №9
2022-01-31I arrived early for my appointment, and Jennifer took my car in back immediately. I had a question about whether to have the tires rotated and Jennifer checked with the mechanic working on my car to see if it needed to be done.Jennifer was polite, friendly and professional.The waiting room was clean, with plenty of space between the chairs.When my car was ready, Jennifer gave the paperwork to me and described everything that was done to my car.My car was waiting at the garage door for me by the time I had paid my bill.Thank you, Jennifer, for everything.
Review №10
2022-03-26West Herr Honda was wonderful to work with from start to finish. I can’t say enough about my salesman, Manny. He was so helpful and went the extra mile to find me exactly what I wanted. Everyone at the dealership was friendly and professional. Their communication was excellent! And I LOVE my car! If you are in the market for a Honda, give Manny a call!