Delivery
Yes
West Herr Toyota of Orchard Park in Orchard Park
Categories
Location on the map
Orchard Park, Erie County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Phone: +1 716-217-4125
Site: http://www.toyotaorchardpark.com/
Site: http://www.toyotaorchardpark.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–6PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
I was very pleased having my car serviced by West Herr Toyota today.Steve was attendive to my need to be home later on for an appointment. While I waited, I had the opportunity to conduct my business correspondence in the well equipped & comfortable waiting area.Steve & his service team completed the prescribed maintenance allowingme ample time to carry on my day.In closing, West Herr Toyota served me better than I expected & is my auto dealership of choice..
Fredrick was amazing getting sarah and I into a new vehicle the same day we stopped in. He was able to get us a lower rate a better vehicle and worked proficiently between us and also another customer at the same time. We never felt like we were being ignored or pushed toward a certain vehicle for his gain. Everything he spoke about he did with great knowledge and answered every question also getting us great warranties and coverage! This is our second purchase from him and trust me there will be more in the future! Thanks Fredrick!
Bree was perfect! She was patient , friendly and accomadating every time I called. Bree took care and went over the top to assure me that my every concern with my car and important content in the car would be safe .She called me promptly when I left a message and the incoming storm that will prevent me from picking up my car promptly will be not a problem for The dealership..I am 91 and worry about “ stuff”. Bree has me feeling at ease . I am super happy with her helpfulness and attention to all of my concerns.West Herr is a great dealership because of the people who work there, like Bree.
Nolan Rhodes was really great to work with. By far, my best car shopping and buying experience to date. I’m hoping to be all set with any car needs for a while but I will definitely be recommending him to anyone who is looking for a new or used car. Thanks, Nolan!
I was very happy with my experience and pleased with dealing with Jason Peters on my purchase. I have been a Ford truck owner now for many years. I am very happy for my purchase. I wish I could have received a little more on my trade in but I understand the market right now and I had more rust issues than I thought. Thanks for your business
I was very pleased with the service Brad and his team provided. Everyone went above and beyond to answer several questions I had. I have to give a special shout out to Ali who was extremely polite and very knowledgeable. She made sure I understood everything she was telling me. Thank you for a pleasant experience having my vehicle serviced.
Great service. Bill Voegel was communicative throughout the whole process. I came from out of state to buy a car and They were very accommodating. The sale process went very smoothly. Will definitely come here again to purchase our next car
I highly recommend Teresa Moore at this location. She was so helpful and informative. She made the entire experience enjoyable! I told her what I was willing to pay and she had all figured out by the time I came in. All I did was test drive , sign and drive!! She was literally the BEST.! thank you so much, Teresa.
I told them we didn’t need an extended warranty or service plan, but they took advantage of my mom and sold her one anyways. Then, we kept calling to try and cancel it and they gave us the runaround and never called us back. These people tarnish the Toyota brand and I will not do business with them again. My next call is to corporate HQ to see if they can help hold them accountable.
As a repeat customer, I had a very sour experience with sales causing me to purchase my Toyota 4Runner Nightshade elsewhere (I also still like to remind them they lost a really big sale because of a cocky salesman who treats women poorly!!!)However, I still return to West Herr Toyota for my scheduled maintenance. The service department from the moment you enter has always been very polite and speedy when Im there for regularly scheduled maintenance. They keep track of what services are due so that I dont have to. I appreciate that they review a multipoint inspection at each visit.
I was interested in purchasing a Toyota Prius Prime and went to West Herr because there was a demo vehicle there. I dealt with Russ Bieler. I took an instant liking to Russ, who was friendly and informative and willing to help me with what I was looking for. No pressure tactics were used. I wound up ordering a car, intending to sell my existing vehicle privately. When the new vehicle came in, I was offered an excellent deal for a trade-in and we reached an agreement after a minimum of negotiation. Russ and everyone at this dealership were a pleasure to work with. I had a previous good experience with West Herr and highly recommend them. I won’t go anywhere else.
Patrick B (Salesperson) and West Herr Toyota Orchard Park was a complete pleasure to do business with. In October 2021, I was in the market to buy a new vehicle, but the specific one I wanted, Toyota RAV4 Prime, is not sold in the state I live in. Due to supply chain issues and production, RAV4 Primes are extremely hard to find.Most dealers that I called are only selling them to local in-state residents or adding huge markups (~ 5 to 10K or more!). The few Toyota dealerships that do sell to out of state residents AND at MSRP generally have really long waitlist (6 months or more).I chatted with Patrick at West Herr in late October and he said that they could sell me a Prime at MSRP but the wait could be 4 - 6 months if I was set on a specific color, but it could be sooner if I was flexible on color. He was friendly, professional, and 100% transparent and honest from the 1st time I chatted with him.On November 11, about 3 weeks after I left my initial deposit, I received a call from Patrick asking if I was open to the silver/black color and that the vehicle was set to arrive in early December. My wife and I decided that the silver/black color was fine. Patrick was also helpful in adding / removing options/accessories that I did not want. The best part of the whole experience was that there were no surprise dealer add-ons, packages, markups, etc.This was my first time buying a vehicle out-of-state and having it shipped and Patrick and West Herr Toyota Orchard Park made me feel comfortable throughout the entire buying experience. He was very communicative and gave me updates on ETA, took photos of the vehicle when it came in.The paperwork to sign and buy the car was still done on paper and sent via FedEx. The only way I think it could be faster is if that was moved to digital/DocuSign. Nonetheless, the whole process was relatively quick and easy.Patrick even came in on his dayoff, December 24th, when the dealership was closed, so that he could meet the truck driver and load up my RAV4 Prime. The vehicle was delivered on 12/30 and my wife and I are extremely satisfied with the vehicle and the service we received from Patrick and the staff at West Herr Toyota Orchard Park.
It is pretty amazing how in sync and upbeat everyone isColleen handled our paperwork and some how or another - made it extremely painless.I guess the best way to describe it is it is a very well organized group that all work very hard together.I realize these things don’t happen without a lot of effort.MAJOR KUDOS to all.Very, very impressive!!!!Thank each and every one you for everything!!!!!
I have bought 2 Toyota Rav 4s from Russ at West Herr. He is very professional with answering any questions that you may ask. He will go out of his way to make you comfortable and work with you to make the best deal. I would recommend him to anyone that is going to West Herr to buy a car. A great salesman and not pushy.
Emily was excellent in handling all of my vehicle needs. She helped me buy out my lease and the process was so easy and effortless. She took care of everything and was extremely thorough.
Veronica was very professional and knowledgeable. She made the buying experience easy and stress free. Veronica and the staff at West Herr Toyota of Orchard Park went out of their way to make my experience great!
Outstanding dealership! Great experience! Friendly atmosphere and the salespeople I have worked with are extremely helpful and communicative. The owner is a real down to earth great guy and I believe that trickles down to his staff. Also of note, West Herr is a generous donor to countless WNY charities; WNY is lucky to have them in the area!
My experience at West Herr Toyota was wonderful! In a time when it is difficult to get a car easily and selection is limited without a very long wait, Sam Lambert made it very easy! Two visits to the dealership and my new lease was complete!
Best dealership I’ve ever dealt with! Best sales associate I’ve ever dealt with. The entire experience with Patrick Barber and West Herr Toyota was nothing short of spectacular…wait no, it was perfect in every way. . I walked in there and felt like family. This team should be the standard of all other dealers out there. Im from Texas and Im already planning my next purchase with them!
Patrick made the process of obtaining a new vehicle as stress free as possible. His no pressure approach , attention to customer care, and knowledge about car shopping is impressive. I will certainly recommend him to family and friends.
Got a great price on tires, they have an annual sale on tires,Able to give me a heads up on when the sale was going to take place. Along with the four tires I got a wheel alignment. The car rides great and I appreciate all the west her Orchard Park did for me
Salesman was very knowledgable, courteous, and patient. Salesman Don Pfeifer has gone the extra mile to see our needs. It has been a long time since we have dealt with West Herr, and we are glad so far we have returned to purchase our brand new vehicle. If the service department is just as professional as the salesman, we will be extremely happy. Thank you again to the sales staff.
I was greeted as soon as I pulled in the garage and the customer service rep was waiting for. She reminded me that I was not due for a an oil change yet so I like that. She said the tire rotation would not take long and I was out of there in less than 45 minutes. I happy with the service!
Our salesperson Teresa Moore was great. We came in from out of town to buy the car and she had everything ready for us when we arrived. She even took the time to review cars features after hours, which you don’t see often any more. Thanks Teresa!
Steve took care of me and was very pleasant.The waiting area was very nice!I loved the high seating with outlets.Perfect spot to work while I waited for my repairs!
I have gotten two cars from WestHerr Toyota and both times the experience has been easy and simple. They thoroughly vet all of the vehicles so you know your getting a safe vehicle. I worked with Courtney on finding a new Rav4 and she, as always, made the process simple. I have been loving the vehicle since!
TL/DR: Great Service! Rav4 owner is Happy.I scheduled an appt for the 45000 mile checkup. The first call went great. CSR helped me find a basic recall check up on our battery. Nothing found out of the ordinary they replaced it no charge. They gave us a reasonable quote for a full synthetic oil change, tire rotation and inspection of the entire vehicle. Theyre service manager Steve went over everything with me before they started and asked me politely if I was interested in a few things recommended, I declined. He was hoping to get me out of there within the hour and when they couldnt get our vehicle done within his time frame, steve Comp us the tire rotation. Thanks for taking care of us Toyota of Orchard Park!Ill be back for tires next time.
When you purchase a new vehicle make sure to take it on a VERY thorough test drive to make sure there are no signs of vehicle being a lemon (4 runners in particular with random shimmy’s between 60mph-70mph) & look over the vehicle in the service bay in the light to make sure it wasn’t all scratched up from the detail during PDI. Also check vehicle all over and document picture or video of condition incase it gets damaged during service. Although the dealership made my issues right that I experienced minus the random issue that seems like a lemon, this stuff should never happen in the first place. Nobody should have to worry about taking there vehicle in for a simple oil change, hopefully future trips won’t be so stressful. YOU pay big money for a nice vehicle, not West Herr.
Always a great experience working with Bill and his team. Will always continue to deal with him like i have for years. Truly the best car salesman i know , with every car I’ve gotten always leave happy and satisfied with the purchase. Thanks Bill
Patrick, the sales Rep, was very upfront, honest, and very patient with me. Did not rush me to anything i did not want. 5 stars all the way!!!!! Even thinking of getting my wife a car from West Herr Toyota.
We had a tremendous experience purchasing our Camry through West Herr Toyota of Orchard Park.After purchasing our previous Camry through them, it was a no brainer to go to them again when the time arrived for our next car.After contacting Pat Byrns about our search, as he had sold us our last Camry there, he guided us through the process, which is a lot different than past years due to current supply issues.We were able to order exactly the car we wanted, and after just a couple months of waiting we were driving off with our brand new Toyota, as ordered.The entire experience was seamless, and everyone at the dealership that we dealt with were very efficient and professional in helping us along. There were other associates that helped us throughout process when Pat was not able to be there in person due to our schedule, but he even found another Patrick to fill in when he wasn’t there ( adding to the seamlessness of the experience).It couldn’t have gone any smoother, it was not the ordeal we thought it may be and we will easily go there again and recommend that other people do so as well. They will not be disappointed. Thank you Pat and West Herr Toyota
Jimmy (James) Sanchioni was AMAZING as always. He is the only one our entire family trusts to get us the best deal and most reliable cars. He puts the customer first!!!
I’ve worked with Colleen LeClerc for almost 20 years and have always felt like I got a fair deal. She knows the Toyota product line and is always available to answer questions. I hope to deal with Colleen and West Herr Toyota for another 20 years.
I went in for them to fix my dashboard lights because they aren’t working. They said it was because I had the dimmer switch way down. I’ve had the car 7 years and I’m aware of the dimmer switch and I moved it up and down and there was no light. He told me it was working he just moved the switch. Well guess what NO light on the dashboard!
Did not purchase a vehicle from them, but appreciate their honesty in availability and wait times when inquiring on new vehicles. Fred was great and I will reach out to him in future if Im looking for a new Toyota.
Honest, Proffesional staff Jim (Parts) I want to personally Thank you for ordering my sons tires as promised! I am so Happy with this company and the Entire staff.
I have a 2007 fj crusier with 525,000 miles on it serviced by west Herr of orchard park. Paul the service manager is the best there is anywhere. With his knowledge and the mechanics that work there this should show people that this place is top notch. Enough said!!!!!
This dealership is great and so is Bill Vogel, Jr. I just bought my 4th Toyota at West-Herr and my 3rd from Bill. West-Herr and Bill go out of their way to make car-buying easy. I highly recommend seeing Bill Vogel, Jr. for your next car - no matter what make you are interested in - he can get it!!
Customer service with West Herr Toyota of Orchard Park is phenomenal. Emily provided much knowledge during the buying process and I could not have asked for a better customer service. They are spot on!
I always receive the very best service from Steve Raines and his wonderful crew at West Herr Toyota in Orchard Park. They fully explain the condition of both my Camrays and explain the services that will be performed. Everything is done in a timely manner, and I know all the charges ahead of time.
Always respectful, any problems with our vehicles has always been followed through thoroughly and with explanations that are well understood. We have purchased and had serviced our last 4 vehicles at this West Herr Toyota location and recommended them to others!
We just bought our 4th vehicle from West Herr. Actually, only 1 of them was a Toyota. They work with you to try to find exactly what youre looking for within price range. Ive never felt pressured or intimated. This is our 2nd time working with Patrick at West Herr Toyota. Great communication snd accomidating making appointments.
Don P. at West Herr Toyota is the best! Hes so responsive and prompt with any and all questions. He went above and beyond to help me in a time of great need and Im forever greatful!
Emily Manges is a wonderful salesperson. Made my experience easy and stress free. Im thrilled with my new Rav4.
Thanks Sam. Great service with the lease buyout on my 2019 Toyota Corolla. You made it quick, simple & efficient. It is greatly appreciated.
5 stars isnt enough all around 10+ stars from beginning to end was a walk in the park highly recommend talking to Cord , hes very outgoing doesnt try to uosell push you into anything and basically does everything for ya i put in inquiry he contacted me ,met with him didnt get my 1st pick asked if there was anything else interested went home looked on website found another vehicle at different location he had it there next day and 3rd day was driving off with my vehicle I already recommended cord and west herr Toyota to two people highly recommend specially for any first buyer
Steve the Service Consultant was very friendly and courteous. The Toyota waiting room was clean, spacious and had amenities, too. Good visit !
Jason was very helpful and knowledgeable. I was able to get the model and color I wanted. He gave me a quick solution to a small problem.
Russ was the best car salesman I’ve dealt with. Answered all my questions along the way and got me exactly what I wanted. Great dealership.
I’ve been dealing with Rich over at West Herr Toyota in Orchard Park, he was wonderful to deal with throughout the process! He understood what I was looking for in a vehicle and went through everything step by step!
My wife and I do not live in New York. Herr Toyota had the new RAV4 Prime that we wanted. We reached out to Herr about their willingness to sell out of state. We were put in contact with Patrick B. We are absolutely pleased with the entire process! Well done Herr Toyota, and well done Patrick! We had great communication, full transparency, quick replies, impeccable service, everything went perfectly. We picked up the vehicle in person. That process was quick, safe, and pleasant. I try to find something that a place could improve on, and in this case, I cant find anything. To be clear, we have had good experiences at other Toyota dealers in our state, however, they do not yet have availability on the RAV4 Prime. I absolutely recommend West Herr at Orchard Park, and Patrick B as well. We are very happy with our new Toyota.
Donald Pfeiffer, my salesman, is by far one of the best at West Herr Toyota of Orchard Park! Not only did he get me into a new to me FJ Cruiser, but he professional, friendly and knowledgeable.
We had a great experience there Nolan was excellent he did everything he could to help us leave the premises with a new vehicle we are very satisfied with the vehicle we have and if we need another vehicle again we will definitely return
The whole purchase process of my RAV4 Prime was excellent! Very professional was Patrick and staff at West Herr! Kudos to everyone! Thanks!
Service is great. Everyone is pleasant. I completely trust Brad and his team to do quality work and to do only what is necessary.
West Herr always looking out! They do major work to get you driving in something youd like. Its best to get cool with your salesperson so they know what they can do for you.
Excellent customer service, She understood are issues and concerns. Went above and beyond to find what we were looking for. I Definitely recommend Veronica at West herr Toyota.!!!
West herr Toyota, was amazing, the people there were very friendly and professional i do and will refer people to go there to check it out your selves, my sales agent cheri was amazing, she very professional very nice, very smart, she understands your needs and is very helpful to get it all done, Thank you west her toyota of orchard park
Outstanding! The car was ready much sooner than I thought it would be. Other than a few minor adjustments to the electronics, everything was fine.Thanks!
The process was very smooth. Emily always greeted me with a smile on her face and was eager to help with anything. Overall, a very good experience!
The kind treatment, great explanation of what was done on my Rav4, and quick service demonstrated what a superior place West Herr Toyota of Orchard Park is to have your vehicle serviced!
Wife just got her first Rav4! Thank you Marc and Veronica for the service. They were complimentary to what configuration she was looking for. They brought one as a test drive. They werent pushy throughout the process even with the extra addons. Price was fair and the service as I stated was excellent. They were able to work out a dealer trade to get an exactly what she was looking for. Even after hours Veronica treated us well.Big thank you again to Marc, Veronica and the rest for the crew. I highly reconmend them if you are in a need for a vehicle!
Highly, highly, highly recommend West Herr Toyota and Patrick Barber in particular! I was searching for a RAV4 Prime and must have called 30+ dealers. Patrick was the only salesman I spoke to who was fully transparent and honest with me about the whole process which made it so painless, quick, and easy in the end. There were no hidden fees, no surprises, just exactly what we had agreed upon over the phone. I am so happy I came across this dealership and I love my new prime! Thank you Patrick and West Herr Toyota!!
This was the most upsetting experience I have ever had. I will say that the call center staff was extremely pleasant to work with, but the dealership itself not so much.I dropped my car off on Wednesday night prior to my scheduled appointment for Thursday. Upon getting in the runner asked my name I provided it, they proceeded to inform me to go inside and speak with the associate When walking in the associate was on a phone call that seemed pressing, it seemed complicated and so I was trying to give her the benefit of the doubt with how she was acting when I approached the counter. She was very blunt and to the point, but she could tell I had never been in this particular dealership before. When asked if I had any questions or concerns I expressed my concern about why the check engine light was on and she just looked at me and said nothing. She then said she would call me in the morning after the car had been checked. Mind you, my appointment was scheduled for 8:40AM Thursday morning.Fast Forward to Thursday - at 9:00 in the morning I got a phone call from the dealership from a sales rep, saying he saw my car had come in and wanted to buy it off of me. I politely declined the offer even though he persisted. At noon I called and left a voicemail for the service desk associate. When 1 o’clock rolled around and I hadn’t heard back I called again. Again it went to her voicemail, so instead of leaving of another voicemail I hung up and called back asking to speak to anyone else in the service department that was available and could help. Ispoke with a gentleman he was helpful and stated that he saw my car was in theshop and then said but your service desk associate is here and said she will call you back upon completion of the test. He said she saw my name and number on the ID and was able to provide the guy service associate an update.At 2:00 I received a call from the associate I had been working with stating that my car was done, the cost of the repairs which they stated would be over $1200 to replace hoses and a fuel canister should I choose to have the repairs done, and getting the shuttle out to get me to the dealership to pick up my car.When I got to the dealership I was guided to the cashier who again very friendly and very helpful, I wish I had gotten her name. She informed me that my information had not been brought back to the cashier for payment to be completed. She then asked if I would like her to go get the documents from the service department and I kindly replied yes please.This whole process was such a sad experience. I was hoping to have a better experience because of West Herr’s reputation and longevity in town. I don’t like to give bad reviews, that’s why I supply facts when I do. This just really makes me so sad. I won’t be returning, which I am sure won’t bother them one bit.
My husband & I have purchased at least 10 vehicles with Brad. He always finds exactly what we want & spends as much time as needed to find the perfect vehicle. He is nothing short of amazing & would recommend him to all our friends and family.
I dealt with Russ Bieler recently to purchase a new vehicle. Upon finding out we would have to order a new vehicle and wait months, we decided to look at used vehicles. Russ went through our choices and brought up multiple vehicles for us to test drive. We found one we liked and Russ moved us through the process painlessly. We were to pickup the vehicle the following day but they could not get in touch with our insurance company due to the Holiday. Russ still worked things out and still delivered our vehicle as promised. He was able to get the insurance worked out on Monday and actually sent someone to our house to pickup the vehicle and take it back to switch the plates, put in a remote starter and the clear coat. He then had it delivered back to our house. What a great experience for us and all were very professional dealing with us. My whole family drives West Herr vehicles and we will be back for our next one!
My 15-year-old car with over 200,000 miles could not be diagnosed by my regular shop. It then got towed over to West Herr for computer to be programmed and hopefully fixed. The car was there for a very short time and I began getting calls about the possibility for my interest in selling it to them. The service ticket was in my name and I have gotten calls asking for my deceased father even though the service ticket was in my name. It upset me that they were calling and asking for him on my phone. Now I know that that’s my own personal issue with that but I can honestly tell you that no one in their right mind wants a 15 year old car with over 200,000 miles albeit in pristine conditionNow after explaining to them that I am not interested in selling it and a price tag of $500 to just diagnose what’s wrong with it it’s sitting home in my garage dead.If I had been interested in selling it Or a newer model car I would probably be driving one by now. There’s a reason I don’t go to dealerships. Now I feel as if I’m going to be on a call list and also a text blast as well now that they have my number
I just purchased my second Toyota 4Runner from Bill and Ill definitely be back for my next vehicle! Bill and his team make the car buying experience so easy and stress free and he was able to get me exactly what I wanted even quicker than Id expected! Love doing business with Bill and his team, thanks for always taking care of me!
Absolute 5-Star experience. They had a team to help me with everything and were very efficient. Bill and Marc were available anytime I had questions and I got an answer and options presented to me right away. When I told them I did not want what was originally quoted to me they came up with another vehicle that better matched what I wanted and it was perfect. After I got my car they followed up to see how everything was going to and I liked that because they werent just done with me. Definitely a place you can trust!
Quickest and easiest car buying experience in a long time. Worked with Mary Jayne Muraco who was able to beat the supply chain nightmare and snipe the exact vehicle I wanted, right down to the color and trim. Pricing was fair without the markups some competitor dealers were asking for, and while I did have to wait a short bit for the vehicle to arrive, deal was locked in and there were absolutely no surprises at delivery. In fact, delivery was also the quickest Ive had in a long time.5/5 would buy from again.
Working with Cheri Wenner was great. She got me exactly the car I was looking for, for a very fair price. The experience at the dealership when I picked up my new car was excellent. Everything was ready and Cheri walked me through the entire process. I was in and out in 90 minutes with a brand new car. Thanks again to West Herr and Cheri Wenner.
West Herr Toyota is a place that I trust and rely on for taking care of all my service needs and new vehicle purchases. I recently ordered a new 4 Runner through the help of Veronica in the Sales Department. I could not have been more satisfied with the whole process. From the time it was ordered to the day it arrived arrived, I was updated throughout the entire process. The day the vehicle arrived the team was able to put everything together so that I could drive it home the same day! Another reason that I chose West Herr was due to many local and national dealerships have been marking up their new vehicles thousands of dollars over MSRP this past year. West Herr said, that they would not do that to their customers. I was also very pleased with the trade amount that I was given for my Toyota FJ that I purchased from the dealership new in 2011. I highly recommend Veronica, and the West Herr Toyota Team for anyone looking to purchase a vehicle!
Toyota of OP has a great sales and service department.They are reasonable, efficient and honest . I’d highly recommend them
Just purchased my second vehicle from West Herr Toyota in Orchard Park and wanted to take a moment to express my sincere gratitude and say thank you ! As always everyone was fantastic! Bill Vogel Jr my sales consultant and his team consisting of Cord, Freida and Mitch always make me feel like Im family and the most important person there every time I walked in the building. As well as Brandon the general manager Paul the service manager Peter and Jack . Scott Bieler the owner has even taken the time to walk over introduce himself and thank me for my purchase and is only a phone call away that says a lot in this day and age. Always have had great experience and definitely recommend West Herr.
They were friendly, accommodating, efficient, and the end price was exactly as estimated. Also reviewed and made me aware of repairs that will be needed to be done in the future.Very pleased w the service!
Bill and Cord were so great to work with! They helped us find the perfect van for our family and made the buying process super easy.
Nolan has helped me twice with both vehicles and it’s been an amazing experience both times!
I dont use anyone else but the West Herr Team , Tatiana and Nick always come through when I need help, and selection of vehicles are always great, thanks guys
Any first time buyer can agree that walking into a dealership is extremely intimidating. From the things that you hear online to the experiences that others have shared can be overwhelming. I went to three other dealerships in the area where it did not seem as though the salesmen truly cared if I got the best deal for me, instead they seemed to push me in what would be the best deal for them.My experience at West Herr Toyota was the complete opposite.I was helped by Courtney, who is an extremely personable person. She helped me find the perfect car in the price range that I had set. She went above and beyond in getting me not only the best deal, but also to explain everything as she went along. Not to mention, she answered any questions that I had without a hassle and is still doing so after my purchase of the car. Truly the best service I have ever had, extremely appreciative of the work theyre doing over at West Herr Toyota.
This is my second car I put from west herr. I love my new 2022 Tacoma. It’s exactly what i wanted.Thanks to Mr Patrick and his help getting what i wanted. It really helps when the person thats helping you knows what is he doing.
Fred Franklin, our salesperson, is genuine, welcoming, personable, considerate, knowledgeable and accommodating. It was a low pressure experience that will bring us to West Herr for future car purchases.
The level of service is awesome. All my questions were answered quickly and concisely. I wont ever buy a vehicle from any other dealer.
The team at West Herr Toyota was wonderful. Car was ready within the hour as noted. Courteous service always with Steven.
Everyone at dealer very nice..However reception girl lacked communication with service mgr..went in for fob not working..girl told me to put fob in cup holder..service Mgr was not told where it was, and put battery in fob already in ignition..that one already worked..left dealer. Upon checking other fob, it still didnt work..went back to dealer where they did put a new battery in bad fob..Unfortunately it still didnt work..Will cost $300 or so for new one..Too much $$ ..
I recently had great experience working with Jason Peters at West Herr Toyota of Orchard Park. I was looking to secure a deal for a new Toyota RAV 4 for my father, his lease is up in May. After talking with a few salesmen at other dealers, I was recommended to Jason by a friend. After a bit od discussion about the vehicle and options on the car my wanted, color, extra features (my father had to have that Siminoz coating) we discussed my fathers current RAV 4 equity, and came to an agreement on the new lease final cost numbers.Jason was very straightforward with everything and it was a no pressure process. Jason did say that due to all of the backups and delays with the current state of the world, the car may not be in until March, but since my fathers lease is still going until May - we have plenty of time to get his new car in. I put down a $100 deposit, Jason reviewed it with his manager and then printed out the agreed upon details and prices. My father will be getting his new car in March of 2022. On Christmas I gave my father a card with the new lease details and he was more than thrilled!I am an strong believer of word of mouth, referrals and writing reviews (this is one of many) and so I will be posting a follow-up on how this deal was finalized and the entire process when that new RAV 4 is actualy in my fathers driveway.Thanks again Jason - I will be sending people your way! Give West Herr of Orchard Park a chance before you sign anywhere else, for me, it was definately an excellent choice.DJ
I highly recommend Colleen! She’s friendly, professional and down to earth. Always a pleasure to buy a car from. Thank you!
Excellent customer service! Cheri is kind and really helpful. Love my Jeep Gladiator. Thanks!
The service at West Herr Toyota of Orchard Park was excellent. They were right there to get me signed in for my scheduled checkup . They were very courteous and friendly, and had me out in a short time. Highly recommend this dealer.
Had a nice, no-pressure experience dealing with Patrick Herr. He was very knowledgeable and helpful in my search and eventual purchase of a difficult to get Toyota.
Jim was very helpful and took good care of my car experience! Much appreciated!
Emily M is your go to girl if you need a vehicle! Thank you being a human and not just a business card. I’ve never had a more pleasant buying experience and couldn’t recommend Emily or West Herr enough.
Bought my Tacoma pro at west Herr Toyota, took it in for service my truck was done early and Brad was very professional and explained the work that was done , while there Bran reviewed my vehicle and also took care of a recall item while they had my vehicle . My Toyota experience has been pleasant from the beginning. My second experience was great no hassle visit
Always great service !!!!! I will always buy my vehicle from west herr Toyota my 4th car . I unfortunately opened my sunroof on accident during the snow storm I called brought it right in because it kept automatically opened as soon as a team member came out he got in and it instantly closed maybe because it was in a heated garage it closed right away but the service never gets let down and they keep up to my standards love west herr
Sales people are excited to sell you a car. Getting regular service is a lesson in futility. They are never able to get us in.
West Herr made buying a car enjoyable! Patrick was attentive and went above and beyond necessary. We had such a great experience we bought two more cars!
My salesperson Veronica was excellent. Very helpful, low key, professional. I am very happy with my purchase
Pretty good service, employees asking if you need anything. I only spoke to one employee for my purchase and he wasn’t too pushy like car dealers normally are. Which I appreciated. Prices are pretty high. Overall I don’t think anyone has a great time buying a car unless they are loaded. Lots of paperwork, very stressful. But not to bad of experience. Employees were nice. First experience buying a car was here.
Our recent experience purchasing a car from West Herr Toyota was excellent. We couldn’t ask for more. Cheri and Kyle were great to work with and made the whole process super easy. Excellent communication and no pressure. Best car buying experience we’ve ever had. We highly recommend West Herr Toyota.
I called asking about the Rav4 Prime and was told if you are 300 miles away or more, we charge $10k over MSRP. I informed them I was 285 miles away and was told I would still need to pay $10k over MSRP.
Steve was great, with a good explanation of the issue. Service fixed my car...excellent as always!As always, West Herr service in Orchard Oark is excellent!!
This was my second time purchasing a vehicle from West Herr Toyota. Bill, Cord and Kim are outstanding to work with, great customer service. I was offered a great price for my trade in and was able to upgrade my vehicle and take it home the same day. I have family that have purchased from this West Herr team as well and it is without a doubt the best team we have ever worked with. Highly recommended!
2018 Toyota Camry the map app no longer works. Cant project map onto screen in car.People there are nice.
All work was done in a professional, timely manner as promised.. Staff was very courteous!
Great staff at West Herr Toyota.Friendly and fast service.Good coffee in the waiting room.
Punctual and thorough app’t. Personnel friendly. Very happy with all services done on my car!
Kyle made my first experience at West Herr so wonderful! He helped me find my perfect first car and I am extremely happy with it. Kyle went out of his way and put in a lot of effort to help his customers, yet he did not put too much pressure on us. I would not change one thing about my experience here, it was definitely 5/5. I highly recommend Kyle to anyone looking for a car - he will make this process easy and enjoyable for his customers.
Always an excellent experience buying from Sam at West Herr.. Professional service and always seems to find the right vehicles!
Fantastic experience purchasing my car from here. Worked initially with Jessica and then mostly with Emily and they were both excellent and a pleasure to deal with. Emily kept me informed about the progress of my special ordered vehicle which is in high demand. I generally do not give reviews, but this dealership was so good that I felt that I had to recognize this level of service. In addition, they had the car delivered to my house a couple of hours away from the dealership. Overall, the experience was seamless and I would buy another vehicle from them in a heartbeat.
Emily was very helpful and easy to work with. She responded quickly to all of our questions.1/24/22, took the highlander in for routine maintenance. Waiting area is very spacious and comfortable. Nice to have a selection of coffee instead of one coffee pot that you find in other places. Steve in service was super nice and efficient.
Veronica Lorenz-Waring is very caring and thoughtful and always putting the needs of the customer first throughout the car buying process. I told her what I was looking for in a vehicle and she found what we wanted within 24hours. She made it so easy for me to buy the vehicle and accommodated me at every turn. With two small children at home it’s not always easy to get out for a test drive, etc. Veronica made sure we were taken care of! Thank you Veronica & West Herr !
These folks are top notch. Scott Beiler (the owner) really gets that the customers build the business. Colleen Leclerc makes the visit super easy. I just bought my 6th and 7th vehicle from this group in the same day and it could not have gone any smoother
I was helped by Don Pfeiffer. Everyone was friendly and accommodating. Don helped me get the right vehicle for my price range and needs. He was extremely flexible with my busy schedule despite being busy himself. He went out of his way to make sure I was happy and comfortable with my purchase.
Vogel Team has shown me time and time again why I choose them for my business. Bill made it seem like an easy process and was able to complete most of it from home so we did not spend hours at the dealership. I cannot recommend them enough!!!!
The team here is great from purchase / lease to scheduling a service appointment Team Vogel is always there to help you with any questions or concerns. They go out of their way to make sure your comfortable with a drink of your choice but you get into details on the vehicle your looking for. The service team always gives me my SUV back in the same condition I give it to them in. I really appreciate that it’s doesn’t smell like it’s been in a shop. Everyone is alway very friendly and customer service is superb.
My sales person was Veronica. She was wonderful, professional and friendly. She explained everything to me, and made me feel comfortable, and if I had any questions, she answered them. When I was ready to leave, she came to the vehicle with me and went over how to set up all the technical stuff.I highly recommend West Herr Toyota and especially Veronica.
Coleen Leclerc was outstanding. Friendly, knowable, & more than helpful getting through the problems of todays auto industry. Worked hard to get me the best deal possibly & more than helpful showing me all the features of my new Rav4. Will recommend her to all my family & friends .
Nolan did a GREAT job! So helpful with helping me find my first car and finding the one i absolutely love! Very happy with West Herr Toyota!!
Brieann was very friendly and explained the items that would be serviced. The appointment was a good experience.
Extremely professional and helpful. Both Russ and Brice were amazing to work with.
The service was very good. The staff was knowledgeable and did the job on a timely basis. I was very pleased.
Got a good deal on a factory ordered 2021 highlander hybrid. Factory made a mistake on order and did not install trailer hitch and the dealership corrected by installing at factory ordered price. Which was appreciated. Sales team and general manager were good to work with. Would buy from them again.
I had to go in for inspection, was told a specific price for the cost of my brakes and it cost me 500.00 more? They finished I paid left and drove about 5 miles down the road and the hood of my car popped up. I closed it started to drive and got up to 55 miles ph and the hood popped back open again. Closed it again thought it was closed and started to drive and again it popped open a 3rd time.I called they told me to bring it in and theyd check it! I prayed the thing didnt pop again!!!!I really didnt want to cause an accident.
Best service and best deal in here. Patrick barber is the best. He got me the best car in my price.
This is my fourth lease from West Herr, and for good reason! Bill and his team are easy to work with, honest, and I felt truly looking out for my best interest. The pickup process was a breeze and all the details about my contract and vehicle were very clearly articulated. No reason to look elsewhere with this great customer service!
I had a great experience at West Herr Toyota. I was in the market to buy a Rav4 Prime and Toyota does not sell it in the state I live in. I got to work with Patrick Barber and I consider very lucky to work with him. He was very responsive and answered all my questions. I felt comfortable buying a car from him even though I was a out of state buyer. I went to the dealership to pickup the vehicle and he got me in and out in about an hour. I really appreciate all the honesty and help from this dealership and highly recommend it.
This was the most pleasant experience I’ve ever had buying a new / used vehicle. Mr. Vogel and everyone I met on his team, Cord, Mitch, Frieda and Steve were all extremely pleasant, knowledgeable, helpful and efficient. I received a fair trade in allowance for my vehicle and purchased a newer vehicle that fit my needs. Bill would not let me leave the facility until he was sure I was completely satisfied . All around good people to work with. I have and will continue to refer anyone I can to Bill and his team with complete confidence they will be treated in the same friendly, fair and enthusiastic manner !
Bill was very helpful and understanding for my concerns to find me the best suv for me and my family appreciate all his help and his team will always keep getting my vehicles from him 😁
I had an oil change scheduled and the experience exceeded my expectations. Steve was a great help; the waiting room was far and beyond any waiting room I have ever experienced (wifi, tables and chairs, an *amazing* Keurig with numerous options; and even comfy chairs). Thank you, West Herr of OP.
Courtney provided the best car buying experience I ever had. She kept me updated throughout the whole process. The entire staff was professional, respectful. and extremely competent. I plan to go back for my next car purchase.
Cord went above and beyond to find exactly what vehicle I was looking for. He has shown tremendous customer service and listened carefully to my requests. I have purchased several vehicles from this dealer and others, this is by far the best experience Ive had. Thank you Cord...
I placed an order for a Toyota Sienna with Bill at the end of August expecting it to arrive in November-December. I was able to do a virtual appraisal for my trade-in in the meanwhile. In the beginning of September Bill texted me to let me know the exact car I ordered was available due to another buyer backing out, and would I want it. I was able to do much of the paperwork online, and 2 days later I drove off the lot with my new car. The dealership was like a well oiled machine: I was in and out in under an hour!
Just purchased my second vehicle from Patrick Barber at West Herr Toyota of OP.Patrick made sure I got the vehicle I wanted, he was able to get the customization of a few things for me taken care of quickly and exactly the way I wanted them. This was truly an easy and pleasurable car buying experience.I am a customer for life!Thank you Patrick for taking such good care of me!
Jason Peters was excellent to work with. He went above and beyond to get me the vehicle I wanted. My family and friends have all our worked with him to buy vehicles and more than one. We have all been very happy. I highly recommend West Herr!
First time purchasing a vehicle from West Herr. Ross King and the entire West Herr team were absolutely fantastic throughout the entire process. Car buying can be a little hectic but everything was professional, courteous, and accommodating. Ross goes above and beyond. Great place to get a new or used vehicle.
Great experience purchasing my new Highlander, very professional and efficient. Thank you Sam for all the patience on going over everything, I will highly recommend seeing you to anyone interested in a vehicle
Could not have had a better experience at West Herr Toyota and Patrick Barber. I came from out of state for my purchase and was in and out of the dealership in record time. Everyone was kind, courteous, and willing to help in anyway needed. This is how buying a car should be.
Very pleased with the entire process of purchasing a 2021 Highlander. I emailed several dealerships with the trim and options I wanted and a request for an out-the-door quote along with a deadline to respond in exchange for a promise to buy that day. W-H customer rep Patrick Barber responded per the guidelines and provided the most competitive price of those responding and I accepted. He handled the entire process with immediate responses to any questions or further information I needed in a manner that was reassuring and comfortable throughout. I received fair market value for my trade in and a reasonable option for financing. From the initial contact to driving off the lot in my new car I felt valued as a customer. I was pleasantly impressed with West-Herr and I commend them for their transparency. I would not hesitate to recommend to anyone interested in purchasing a vehicle.
Jon, the first agent I worked with, did his best to work with me and accommodate to my needs. However, the information he presented to me was so fast and called for quick decisions that I missed an important part of the deal— that to get me to the monthly payment that fit my budget, I would need to pay an additional thousand dollars plus COD. When I came the next day to pick up the RAV4 I was not expecting that additional payment. I was able to do it, but did not get the deal I thought I had. It was a good deal nevertheless.Theresa was great in handling the final details.
Very good experience with sales person Courtney, she did outstanding job finding the car we wanted, in these difficult times...very pleasant not pushey.
Had a great experience - in for an oil change and NYS inspection - fantastic turnaround time! Props to Jon K. for his efficiency!
If youre car shopping, you owe it to yourself to check in with the crew at West Herr. It was due to a deer totalling our car that we found ourselves in the market and Emily Manges saved the day! She took her time and explained everything and made the purchase easy and enjoyable. Thank you Emily!
Veronica was such a delight to work with. She really got me a great deal on my trade-in and I drove home in my brand new car 3 hours later.Everyone at West Herr Toyota was kind and efficient.Nothing but good words to be said!
Emily Manges was extremely helpful. She made my experience ( traditionally not pleasant) enjoyable. She has a great personality and a lot of patience. Due to this challenging time, she spent extra time, work or not, connecting with me, her manager, and other locations as some vehicles have been in high demand and lower supply. She was able to introduce me to a ( a new truck ) as I switched from Jeep. She and West Herr remained true to their offer on the exact fair the exact truck I wanted.She personally delivered it to me from the south towns to the north towns and even came out again to grab it to install an after market convenience item, and returned it same day. I do not plan to go anywhere else after this lease is up. I love my truck !!!!! Thank You Emily & West Herr Orchard Park!
This was the third time we have used the dealership and delt with Jeff in sales. Not only are all of the vehicles we have had through our experiences excellent, but the service provided to us throughout has been beyond excellent. First and foremost Jeff is incredible to work with. He listens to what you really need in a vehicle and goes way above and beyond to not only find you what you need but also stay within budget when doing so. The Toyota brand speaks for itself but getting to work with a top notch sales professional in Jeff really makes all the difference in making it an enjoyable experience.
We have only had good experiences at West Herr for the past six years. Colleen LeClerc is lovely, extremely competent and knowledgeable. After two leases, I purchased my hybrid Rav. I hope it lasts forever. I will go back to West Herr when my husband purchases his next vehicle. After listening to me praise my Toyota for the last 6 years, he is SOLD.
It was an amazing experience, when all others say NO West Herr finds a way no matter what. The staff, the dealership was all top notch. Thanks again veronica lorenz Haring the greatest!!!
They have always been great every time I go there. I just got my inspection done and my wipers needed replacing for the inspection but they changed them free of charge because I had to wait a little longer than they initially told me. They have been so great to work with for all my car needs. I would absolutely recommend them to anyone.
Great service, Kyle was wonderful to work with. He made our experience with West Herr Toyota so smooth. Took his time getting everything set up for us. We were able to drive our truck out of lot same day!Thank you , Kyle again
Cord was very helpful with the purchase of my Tundra and delivered on everything he said he was going to do!
When it was time for me to get into a new truck, Courtney Katilus at West Herr Toyota of Orchard Park was able to get it done! She found the perfect truck at an affordable price. The buying process was smooth and easy, and everyone we came in contact with, from Courtney to the finance managers, were pleasant and helpful. I would highly recommend Courtney to anyone looking for a new vehicle.
Sam was helpful and answered any question when I asked leading up to the purchased and still as of today since the purchase
We went looking for a Toyota Rav 4 & found what we want! Colleen there was extremely helpful & friendly to work with!
Amazing experience. Nolan was knowledgeable and experienced. Was there every step of the way. Great to deal with. No pressure. Entire dealership was excellent. Finance went above and beyond. General manager, Brandon is fabulous. Can’t say enough positive!!
We just bought a 2018 Toyota Rav 4, it is the second one we have, the first one has 185,000 miles on it and it still looks and runs great. Our experience with Mike was great, I couldnt have asked for more. He explained everything we needed to know in detail. He found us exactly what we were looking for right down to the color that my wife wanted. I will definitely be speaking with him when I have to finally say good by to my 07 Tundra 211,000 and running strong. Thanks again Mike.
Jason was amazing!!! I got exactly what I was looking into, for exactly what I wanted to pay. He was so very patient with me and explained every detail to me. He was such a great salesman. He represents everything your company should and does stand for. Thank you again, Im loving my new 2121 Camry
Had an appointment to have Rav 4 looked over due to doors not locking. Dropped car off, got a call to confirm diagnosis and car was done in a timely manner. Very friendly service, would highly recommend this place and would definitely be back if I have any major issues!
I purchased a brand new 2019 Toyota Tacoma from West Herr Toyota of Orchard Park. I purchased it brand new because I don’t want to deal with having mechanical issues that force me to take time off work. When I got a recall notice for my truck, I scheduled an appointment to get it fixed, and I took the day off work, and took it in to get fixed. They said it was going to take three hours. I asked if I could get a loaner car, and they only offered shuttle service. I asked to be dropped off at a nearby mall, but my driver Rainy (not sure of the spelling) could tell I didn’t really want to go there. She said “ you don’t want to go to the mall, where do you live?” I live about 35-40 minutes away, and she drove me all the way home, and after my truck was done, she came and picked me up. She was super friendly! Talked like we had known each other since high school. I had a very unpleasant experience (had to take the day off and sit in a dealership) turned into a very nice one, all because the shuttle driver Rainy went out of her way to make sure I was taken care of. I don’t know how much she makes, but honestly it isn’t enough. She single handedly kept me a West Herr customer. My biggest regret is I got so caught up in conversation that I totally brain farted and didn’t tip her. Now I’ll have to make a special trip in to do that. My wife and I have bought 3 new vehicles from West Herr, and they have been very good so far. I would highly recommend them.
Our sales person , Jason Peters, has become a friend in that he is not a pushy salesman and really try’s to “know” our wants and desires. We just bought our 3rd vehicle from him and each time he has been right on target. No arguing or dickering. Just gives us his best deal. I like his style. I will go back again but will want to deal with Jason.
Colleen, our salesperson, was very knowledgeable and easy to work with. We had to finance part of it and it went smoothly and everything was explained well. We picked up our car, they gave us a full tank of gas, went over all the aspects of the car, and set up our apple iPhone on Bluetooth as well as Apple car.
Had a great experience recently with getting my 2016 4runner. Russ and his team were great in getting me into a quality vehicle in a timely matter for a price that fit my budget! Cant say enough good things about my recent visit!
We were very pleased with our experience at West Herr Toyota when looking to purchase a new car. After doing a lot of research, we decided on an Avalon hybrid and we were helped in our decision by working with Frank Calieri, a very informative and patient agent. He answered all our questions, found the car we wanted, came up with a satisfactory offer, and spent a great deal of time helping to demonstrate the amazing features the car has to offer. We are confident that we will be able to rely on his help when needed.
As usual, I pulled in and was quickly greeted and Checked in. Left my car and went to dinner on the lake. Was called within an hour that it was ready. Picked it up and all was smooth. Love my 2021 Toyota Venza too! She’s 1 year old!
The staff at West Herr Toyota are awesome. Always friendly and professional. Cant go wrong with West Herr!!
My husband and I had a great experience w West Herr and w/ our sales specialist Mike S. He was totally responsive, knowledgeable and accommodating to helping us see the car with so many factors (winter weather, covid, being further from West Herr). We had a trade as well and Mike made everything so easy, w purchasing and closing the deal. Highly recommend!
We really like West Herr Toyota of Orchard Park. Their waiting room is very spacious. There is a kids area with coloring books and a few things to keep them occupied. The free WiFi is nice as well so that I can work while waiting on our vehicles that are in for servicing. We like them enough that we have purchased 2 new, 1 used, and leased 1 vehicle from them. I do shop around when it comes time to purchase a different vehicle, but I seem to keep coming back to these guys each time.
This was my second time buying a new car from west herr toyota in orchard park. In both times Cord from sales helped us find the car we wanted. One thing i found different with my experience compared to all the other dealerships we had visited in both times is the following: when i contacted Cord in the beginning of the process, in the middle or at the end, the service was top notch. I mean, i always felt i was the only customer he had that day, even though i knew he had several at the same time he was servicing me. When i texted him, the answer was prompt and to the point. When he said something about the transaction, he remembered it without a need for me to remind him. All the details of our prior communications were in his head. He presented options, never had to retract any part of his what he had said. He was very laid back, you can tell that he actually liked what he was doing, selling cars but also helping people buy the cars they wanted. The price i got from west herr was very good and the service was best. They have an excellent team from the greeter to detailer that puts the final touches to the car. Even Finance guy Steve helped us find a better rate than what we had negotiated until that point. Car Insurance guy Mitch helped us add the car to our policy in 10 minutes.Manager Bill was very prompt and flexible when it came to price and options. When they noticed that i had to wait a little longer in the detailing process, they apologized and extended a check for us to have lunch dinner in a local restaurant. I recommend them whole heartedly to any of my friends and family. Nuri Delen, Orchard Park
Shopping to purchase a car can be frustrating and or exciting …I am happy to say that my sales associate Cheri at West Herr Orchard Park made it less stressful; she was personable friendly knowledgeable attentive to my questions; willingness to work with me which made the sale transaction go smoothly
Very helpful team! I bought my car with Bill Vogels team. They were very honest and direct in terms of the process and since we were coming in from out of state to buy, this made the process seamless. I would highly recommend buying from them and I will be reaching back out in the future when we need our next car.
Servicing was extremely efficient; personnel very cordial and informative as to service performed. Extremely pleased!
I didnt have a good experience with Brad in the service department. He had a chip on his shoulder from the moment I walked in. Everyone else was fine and helpful. Its too bad because hes the first impression; has a negative impact on the whole corporation. If youre not good with customer service, you should try another career.The service manager as well as the sales manager were already informed.
Took a 2010 Camry with 76k miles in to get an oil change and to get the check engine light checked out. The car was inspected by the East Aurora location before being stored for the Winter and everything was in the green, but after taking it out of storage and driving around for a couple months the Orchard Park location inspected it and showed almost everything in the red (only the car horn was in the green). I dont know if the East Aurora location wasnt doing their job or if the Orchard Park location was trying to rip me off, or if my car somehow transformed into a junker from being stored in the garage instead of being out in the snow.The only call I got that day was a salesperson asking if I was looking to sell the car and nothing was said about the condition of my vehicle, so I stopped by the dealership after work. It turns out the person who was suppose to call me forgot to, and proceeded (without pause) to list off a ton of issues with the car that would cost me over $6,000 to have them fix & replace the parts. The extended warranty they sold me covered none of it.I exchanged a few phone calls with them going over my options, and they kept using language to gently persuade me that my car is old junk and that I should trade it in for a new car. I decided to take the car to a mechanic instead, and when I went to pick the car up from West Herr I saw they left the glove compartment laying on the passenger floor and they removed the old oil change reminder sticker without putting a new one on. How did they drive the car to the lot without thinking to reattach it?That final impression of reattaching the glove compartment when I got home turned a 2-3 star experience to 1. Its probably a fluke, but it left my family wary of the service from this dealership.
Convenient, quick oil change and inspection. Excellent customer service. Thank you.
Really great experience. I have bought vehicles from dealers before and it was always the stereotype. Not this time.... the stereo type was defeated. Make and every staff member spoken to was very friendly and no pressure was ever asserted. Mike my salesman was very patient and let me take my time and worked around my schedule with no haggling. I am very detailed and no tricks or turns were made or attempted. It was a pleasant experience to finally buy a vehicle without the nonsense. I am very happy with my new 2021 RAV4 XSE. Im happy with price also and the extra bones they through in when I negotiated. I got everything I wanted without the BS. Great service Mike and Thanks!!!
I love my new Jeep !By far the best experience I’ve ever had buying a car. Veronica Lorenz is knowledgeable, quick at getting back to me every time I had a question, and was great at finding exactly what I was looking for. We will definitely work with her again in the future!
As always, staff was friendly, courteous and professional.As this was the first 5000 mile check-up for my 2020 Camry, there wasnt much to do. Regardless, the work was done promptly, getting me out the door in approximately 45 minutes.Always a pleasure.
We have always been treated well at this dealership. Our salesman, Patrick Barber, goes above and beyond.
West Herr Toyota is a Top Class dealership. Their attention to quality is apparent from the moment your greeted by their friendly staff to the moment your bluetooth is synched to your new car. Bill Vogel got me a sweet deal, very fairly priced, and great value for my trade in. Smooth and easy closing process as well. I would highly recommend this dealership!! Also great location in the shadow of the stadium! Go Bills!!
Outstanding service . Office staff is very friendly and helpful. Thank you 😊
Mike S was extremely helpful and nice through the whole process. Got my old car traded in and helped find a beautiful new vehicle in my price range. Great selection of vehicles and great interaction with the employees here
Service team performed repairs expediently with all work quoted properly, additional options suggested with complete pricing information to better make my decisions. 100 percent quality of service and repair. My service advisor, Steve, interacted in such a professional and courteous way while taking time to explain everything that made me feel like I was in a small personal dealership setting instead of a large corporate behemoth. Hats off to West Herr Toyota Seevice Department!
Great experience buying a GR86 at MSRP. Big thanks to Bill Vogel for putting the deal together.
I have been a customer with West Herr Toyota of Orchard Park for over a decade and have always received excellent care. The staff are friendly and efficient. Services are performed well. Customers are treated with respect. I highly recommend this location.
My wife and I agree that our truck shopping experience was seamless. We met Jason Peters on Saturday and took delivery on Wednesday, our choice. Jason was patient, well versed in product knowledge and anticipated every step. We would confidently recommend West Herr Toyota and Jason to friends and family. I have never enjoyed vehicle shopping till now, thanks to Jason and crew!
Had a very good experience at West Herr Toyota, purchasing a car. I never knew, (being a former customer,) that a discount was attached to this purchase. Also my salesman, Pat Barber was instrumental in making the entire process an actualpleasure. The rest of the staff was cordial and friendly. Pat was kind enough to set-up the Blue Tooth for my phone, and explain some of the features of the car. All and all, if you re going to buy a Toyota,give West Herr a shot. You wont regret it.
Sales associate Jason was wonderful! Referred to by a good friend of mine and sales manager at west herr, Mike Przbol!! Jason was extremely knowledgeable, professional, but most importantly, he cared! He listened and met my needs tenfold!! You guys are awesome!!! I plan on purchasing my BMW in the near future, and theyll be the first two I call!! Thanks again guys.......Steve Minotti
Excellent, first class service! The showroom was very clean and they took every necessary precaution relating to covid-19. They found us an amazing car that we love at a time when supply is short. Communication was excellent from the get-go, keeping us in the loop throughout the whole process. I would definitely recommend friends and family to buy a car from West Herr, especially West Herr Toyota. I know where Ill be going the next time I need a car!
I ABSOLUTELY LOOVVVEEE this place! Ask for Nolan, Courtney or Mike! They are amazing, helpful and truly great at customer service! They will hook you up with the right vehicle and have you leaving with a smile on your face evey time! I hated car dealerships after being screwed a few times and I walked in here and was treated like family! Everyone is truly helpful, kind and courteous! I have nothing but love and good things to say about west herr toyota orchard park, they have a customer for life!!
There was huge nighttime rainstorm that left major ponding on the New York State Thruway. Unbeknownst to me and many other motorists, we were about to hit an massive invisible barrier late that night at a major underpass.Several cars submarined and hit the Jersey barriers - and two semis went into spins. My brand new pick-up truck from West Herr joined them in this mess, but I avoided hitting anyone or anything.Fortunately, no one was hurt. I quickly called the New York State Police to let them know of the situation and that there was no warning - and asked if they would send a trooper there to at least get some flashing lights there.As soon as I started going again, I heard a strange and loud ticking sound from under my truck. Had no idea what it was or if I should drive it too much further.The next morning, I called West-Herr Toyota of Orchard Park/Service. They were booked up, but I told them what happened, and that I needed to take the vehicle on a business trip the next day. They were booked up but said to bring it in right away and they would put it on a lift to take a look at it.I brought the truck over and Brieann took care of me right away. She and a service tech took the truck and drove it to isolate the problem, then said they’d put it up on the lift and figure out what would need to happen.Within 20 minutes, they had pulled off a damaged heat shield and the broken clips from the undercarriage and replaced them!Long story short, service was backed up with appointments, but they went out of their way to help me. I needed my vehicle and couldn’t wait. Lifesavers!West Herr and Brieann are terrific!!!Oh, and so is Cheri Wenner who sold me my beloved Toyota!
Service work and inspection completed in timely fashion, and Stephen did an excellent job of explaining the results and condition of my car.
Total reviews rating 4.8
199 Reviews for West Herr Toyota of Orchard Park 2023:
Review №1
2021-12-15Divonte and his manager took care of me and got me the best car for my price range and also got me approved for financing for my 2015 Nissan Juke. I was very satisfied with every one at West Herr Kia.
Review №2
2022-06-14This is one post I wanted to get out. I just recently bought a 2022 Toyota Tundra. I had the pleasure of dealing with salesman(Patrick Barber). I have bought new cars before, but I have never felt more comfortable than at this transaction. I was treated with respect and honesty. He wasn’t pushy and honored everything he told me. As big a purchase as this was, I never felt pressure. I believe Patrick to be not only a great salesman, but more importantly an honest human being. I met a salesman but more importantly I made a friend. West Herr treated my wife and I with honesty. I would highly recommend West Herr and definitely Patrick Barber
Review №3
2022-04-13Very happy with the service from Cheri & Brandon, my only complaint is the hard sell on the extended warranty. I asked many times if I HAD to get the warranty & could not get a straight answer. Even after both my husband & I told them no several times he continued to push, I felt like a hostage. I already had spent much $$ on the truck, couldn’t spend more. I wish salesman had understood that that & respected our decision, otherwise an enjoyable experience!
Review №4
2022-04-25Patrick was great to work with. He was the only person I spoke with who was confident he could get me what I wanted within a reasonable time frame. He delivered a week earlier than expected and everything was exactly as he said it would be. Went above and beyond to make sure everything went smoothly. I would definitely make the trip to buy from him again.
Review №5
2022-05-31Colleen, Mike and Nick were AWESOME! They got me in and out fast. Very thorough and even foresaw things for me before I even had to ask. Friendly, caring and went the extra mile (pun intended lol). They are huge assets in representing West-Herr in my opinion. Thank you for making my experience a pleasure! And of course I LOVE MY NEW CAR!
Review №6
2022-04-28I really enjoyed my experience at West Herr Toyota, Orchard Park from beginning to end. My sales representative Teresa Moore was the greatest. She was very pleasant to work with and kept me up on everything to ease the pain and worry of purchasing a new vehicle. She was also very knowledgeable about my vehicle and answered any questions that I had. Teresa is a wonderful sales person!
Review №7
2022-01-15Steve and the crew at West Herr Toyota Orchard Park are top notch. Friendly, professional people and very smart and knowing of there work. My Tacoma frame was replaced with brand new components and with extras. At no cost to me, through the frame enhancement program. Dropped my truck off Monday morning first thing and on Wednesday afternoon my truck was finished. Awesome dealership if you want to purchase a new vehicle, maintenance of your existing vehicle or service, they even buy your current vehicle as long as it is a respectable vehicle. Grade---A+
Review №8
2022-01-21I have been a customer since 2008. After a few bad experiences, I stopped going to local mechanic shops, and took my car directly to West Herr dealership in Orchard Park, NY. For most of my time there, I have dealt with Brad. I have always received fair treatment and reasonable prices. Recently, my 2011 Toyota Camry had a leaking radiator, but it also needed new spark plugs and work on the fuel injection system. The estimate given was fair, and it ended up being lower than the estimate. Though it was an unexpected fix, the problems were a result of age and miles. After resigning myself to the cost, I was relieved the car was being directly fixed by the dealer because I knew it would be correctly fixed. The work needed to be done, and had Brad (and his team) not looked over my car, I would have not known.Though West Herr and the service shop is always busy, the people there, especially Brad, make you feel comfortable and appreciative of the work being done. In addition, you will always know the work is being done by honest and fair people.
Review №9
2022-03-16Stop in to see Cord Polzin and team. Fair price. Understanding and patient. Quick and efficient delivery. No pressure environment and overall positive vibes from every interaction. Wish all my car buying experiences were this pleasant. Will recommend to family and friends and become a repeat customer.
Review №10
2022-07-08This was the very best buying experience ever and Veronica made it happen. She made me feel like I was her only client, I believe she got me an excellent deal on the exact vehicle I wanted. I look forward to a long relationship with WestHerr Toyota. ...and your coffee is good too !Thank you, again.