Whitney M. Young, Jr. Health Center - Albany in Albany
Categories
Location on the map
Albany, Albany County, New York, US
Site: http://www.wmyhealth.org/
- Monday:Closed
- Tuesday:7:30AM–7:30PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–5PM
- Friday:7:30AM–5PM
- Saturday:Closed
- Sunday:Closed
Whitney M. Young, Jr. Health Center - Albany in other cities:
Lark drive Whitney Young might be expended. But their services are not satisfying at all. So do their most of the staff aren’t helpful. Most part they’re very rude and disrespectful to the patients and family members of the patients. Some of the receptionist acts like they’re in charge of the facility. And behave as wild animals do. Lots of patients are leaving from this facility. Because patients don’t get treated as they supposed to.
I called TWO WEEKS AGO just to have them send a medication refill for a controlled substance. I have yet to get that refill yet. Last week a rude receptionist hung up on me while trying to get to the bottom of it and I had to physically go down there to speak with someone about how she carried herself. And still I am here calling trying to get some very important medicine that is needed EVERY WEEK and I’ve been without for two already. Professionalism and satisfying the patient is at an all time low
Place is a complete joke. I called about making an appointment and spent 20 minutes on hold before giving up. Theres a reason this dump has uniformly terrible reviews here.
My partner received health services at Whitney Young for several years and found them to be incredibly caring, supportive and helpful. Although he mightve needed to wait a short while for many appointments the staff was always great at appointments, on phone calls and follow-up. Whitney Young will forever have my sincere thanks and appreciation.
Very terrible services. We were waiting long time to see my daughters doctor. After that they said we have to reschedule. This is 2nd time happened with us. if you call them for anything you have wait more then half hour on the line, sometimes nobody pick up . They dont care about patients. Please dont go there, go somewhere else has better services. horrible service.
This place is absolutely terrible. I would give 0 stars if I could. It’s almost impossible to get thru to talk to a doctor or nurse, they take days to get back to you, most of the staff, nurses as well as people answering the phones are rude, unhelpful, clueless and unwilling to help. I dealt with Victoria and she was lovely, but that has been my only positive experience. The hold times on the phone can be up to 1/2 hour To 45 minutes just to find out no one knows how to help., or the receptionist will tell you that the message wasn’t sent correctly. Overall just a horrible experience almost every time.
I got into the lobby early. I had an appointment. I waited 45 minutes to check in. There was only one window open and she was helping with an application for a Hispanic lady. they are seriously under staffed! Then to be told that my doc had left for the day. I dont enough meds to last to my next appointment. And Im lucky the the receptionist was in a good mood. I didnt get charged a no show fee. Even though I was early. My doc wont prescribe any meds because its been more than a month since I seen him. I just cant call at my job sick to come in for an appointment to be let down like that. I am a dependable person. What am I supposed to do when I run out of my medicine? I depend on it!
If you have a standing appointment, best to be 15 mins early. As you could end up waiting in there check in system longer than the 15 mins they give you grace period for the appointment. On the other hand, they do take those without insurance and rather than just simply billing them payment plans, they have a gentleman who usually will have you signed up within the next 24 hours. They have a pharmacy on site which also helps. You trade the time with the convenience. They are better than urgent care and in many locations geared towards families.
The doctors are amazing and pays great attention to patients however the customer service is horrible and the pharmacy is a scam! College side Pharmacy billed me for a prescription that was suppose to go to another pharmacy, they scamming the insurance companies!!! Changing primary care providers ASAP !
My 1st attempt today: I was on hold waiting for a receptionist for 8 minutes. I asked to be connected to Medical Records department and waited for another 17-minute hold. When I was finally connected to the Medical Records department, they put me on hold and it kicked me back to the beginning main menu. When the receptionist kindly transferred me to the records department a 2nd time, the call was picked up then hung up.My 2nd attempt today: I followed the call menu to speak directly to the Medical Records department and was on hold for 5 minutes until the call auto directed to a specific doctors voicemailbox and then the call dropped for a 2nd time.Ive spent nearly a half an hour on the phone waiting to speak to a human service provider who can help. This offices phone system has been a huge waste of time.
The medical clinic is patronizing and disregards the portal. I had to reschedule due to mobility problems and noted this portal. The next day “Suzanne” called twice in siccession, first to claim that I left a message which was not done by phone nor on the portal. Then Tabetha called, amd I told her to reply on the protal.After checking iit, some one had changed the rescheduled appointment I had done, contrary to return visit I was supposed to have with doctor that ordered lan work. I never saw this assiged other doctor and will not be disrespected like this,
Scheduled an appointment with Dr. M, they randomly cancelled my appointment without notifiying me this appointment took 3 weeks to schedule. Now they want me to wait another 2 weeks. Extremely unprofessional. Staff are rude and ought to work at a mechanic shop
I wouldn’t recommend my worst enemy to go here, not unless you want to be treated like your income…low
This is Michael Kolak, not Brittany Murray. My initial visit with my Doctor Ryan was great, he was very professional, understanding, and helpful. The problem Im having mainly now is that my next visit date was set after my scripts had run out. Ive called their office three times for the past three days to try and have one simple message delivered (that I need my script) and now they still havent called me back and now im out if my medication and suffering from severe anxiety. Then office staff are for the most part extremely rude too; most if them in my experience. Im extremely dissatisfied with this place, and Im really hoping this is not my doctors fault because he seemed like a great doctor.Anyway I lm going to switch my primary as this place has caused me more trouble than I wouldve ever experienced elsewhere. Im breaking down with anxiety yet they dont seem to even care. Its sad.
The person who answers the phone at this place is horrible. I called to get an immunization in short notice before a trip. The woman had such a nasty attitude, was so rude, I was absolutely stunned. They had the immunizations but would not make an appointment within over 2 months. When I told her it was an emergency, if we come and wait can we just be squeezed in, she said that is an emergency for you, not for us. Wow is all I can say.
I got Referred by my obgyn to go there to get an iud. Since my original place doesn’t do that their. I’ve called everyday for a week and had to leave voicemails and no one ever called me back... don’t bother. No one answers their phones.
Yo it’s all Bad out here. Do NOT COME HERE, ONLY IF YOU REALLY REALLY NEED TO. It’s just the Vibe like the workers don’t even want to be here. Bad Attitudes & Teeth Cleaning don’t mix.
Most providers are under two year contracts dont be surprised if your randomly referred to someone new
I work closely with Scott on a bi-weekly basis, he is very compassionate and understanding. He never casts judgement and seems to genuinely care about your feelings. I am beyond happy that I was referred to this practice by a close friend
They ordered tests that I didnt want, and still have to pay for them. I gave them a sample to test, and they ran any test they could with it. Most tests did not even pertain to what I was going in for. I ended up with a $1500 bill. When I called they said it was procedure. Would not go there again!!!!
Would not recommend this health center unless you do not have any other choices. It’s been ten days and the prescriber STILL has not corrected a prescription that was written incorrectly.
Today I’ve had the worst experience that anyone could ever have at a health care center very unprofessional appointment was at 12:30 PM did not see the provider to 2:30 PM did not leave the facility until 4 PM terrible experience
I hate when u claned an appoitment and they say u was no showe when you know that 😩 u called and canled ur appoitment im bout to go some where els to see Doctor thats not rude and the front deckes aint rued either .
Rude office help. phone operators act like they are not even hs graduates. takes 3 months to be seen by a dr or dental office. if you are looking to get an hour physical this is not the place to go.
They will not answer the phone .
Customer service is very bad. Have to wait more than a hour eventhough we come on schedule time. Does not support all kind of physical check up.
Whitney m young dental clinic is ridiculous..I called for another appt for my teeth and the lately was so rude like how DT yall respect the people that comes there?? She said byeeee and hung up in my ear
AS A DIRECT RESULT OF THE DENTAL CLINIC AND THE EXPERIENCES OUR FAMILY HAS HAD WITH THE RECEPTIONIST AT THE MAIN CLINIC AND THE BAD EXPERIENCES MY WIFE AND I EXPERIENCED ON THE SAME DAY WE WILL NO LONGER REQIRE THE SERVICES OF LOW BUDGT HEALTHCARE!! WE WILL NO LONGER REQUIRE THE SERVICES OF GHETTO MED LLC. THESE PPL DON’T PRACTICE MEDICINE THEY PRACTICE HACKERY. THAT HACKERY HAS COSTED YOU THREE PATIENTS!! SAVE YOURSELF NOW AND FIND REAL DOCTORS AND REAL MEDICINE. THEY ARE THE ABSOLUTE WORST!!
Very good
I have always been treated very well here. They are caring and explain everything I needed to know about what was going on with me.
Makes you wait a hour then calls your name and says its not you. now I gotta go to the er to be seen today 👎👎👎👎 f^(/< this place
This is the worst place I have been. Don’t go.
The worst Ive ever experienced in medicine!
The only reason why I go there is because my Dr. of 18 years moved there.
Horrible place please Whitney knock the whole building down and start over ,,,,new staff and new building
Horrible place, horrible customer services!!!! Wouldn’t recommend at all
Diverse crowd, long waiting time
Nice and clean
Convent /discreet.
Friendly staff
It has been excellent
Total reviews rating 2.4
51 Reviews for Whitney M. Young, Jr. Health Center - Albany 2023:
Review №1
2022-04-29As a previous employee I can say that all parties involved with the establishment running are all trying their best and genuinely care about the patients. In this climate, it is extremely difficult to find employees. Not sure if the pandemic has truly impacted peoples ability to want to to work, but to find people literally in all positions from call center, to clinical staff, to managerial was and is a challenge.
Review №2
2021-12-27If I could give zero stars I would. I transferred with the boys pediatrician because he had seen them for 6 & 12 years. When you call, there is a 30 minute hold time before you speak to a receptionist and everytime I leave message for a call back I NEVER receive one. Not to mention in person visits... Its a two hour trip does not matter what time of day and the lobby is usually empty. Would NOT recommend.
Review №3
2022-04-26This is going to be as fair as a review as humanly possible. I switched to Whitney Young as my sons primary health care servicer so that my child with health conditions could continue to see the same, great provider that he has seen throughout the years. I have honestly regretted it since.The issue here is not with the Doctors or even the nurses. The issue comes from complete lack of communication, and lack of follow through. Whenever I call in, there is easily a 45+ minute wait on the phones. This makes any type of quick conversation impossible, and really makes it so you have to plan your day around the phone call to WY. When you finally do get a hold of a staff member, you can tell the frustration they have been through. They are tired, and worn out and you can really tell. I dont blame the staff answering the phones, I blame leadership.A great example of what I just had to deal with commonly goes like this: My child gets sick. My child takes medications that can clash with OTCs so I put in a phone call. 45+ minutes later, I am connected to a curt operator who doesnt let me finish my sentence. I kindly ask the receptionist to have anyone call me back so I can ask them what my son can and can not take. That was three days ago. Second day, I emailed the provider through their online portal system, Athena. This too is a joke. I write two separate letters, on two more separate days, begging for them to communicate with me, and asking for help. No reply. I called again this morning, and explain for the third time (45 minutes x 3 now for 1 call) that I desperately need medical advice. When I finally get connected to the nurse, they claim they never got the email messages, or the phone messages. Why not? Communication and leadership.I have never had to work so hard to get a prescription refill, a referral, or just have a medical question answered at Whitney Young. I really do believe that there are great people working in there that genuinely want to help, but without leadership having your backs and active communication throughout all levels of the company, this type of situation will continue to happen. If you can look elsewhere, youll be happy you did.
Review №4
2022-07-01I love the doctors and the receptionists. So nice and helpful. And Susane and Lesile from the call center are wonderful. I find Adriana abrupt and seems not as willing to help. I called to change an appointment for a friend and she roughly answered she already had one and it couldnt be changed. This isnt the first time. I called back and Susane helped me change the appointment. . I provide transportation for many Hispanic clients. I think she feels they should call as she speaks Spanish but for many, Spanish is their second language and they are intimidated by the prompts in English I hope she will be more patient with me. From now on I will call back if she answers. Thank you .
Review №5
2022-04-13Vile receptionist that snaps at you over the most basic of questions. Cant imagine a worse person to handle customer service than the venomous snake they have managing their phone lines. 0/10.
Review №6
2021-12-22As a long time employee I would just like say that we are doing the best we can. Those of us still working here are sticking it out and remaining here for you before, during and after Covid, We will continue to remain here for you always. So we are short staffed in our call centers, our front desks, our clinical staff and so on and so forth. Do you think we sit around and plot ways to upset patients? Do you think we keep you on hold just for fun? Do you think you are more important than the patient being seen before or after you? Do you think its ok to come in here on a daily basis and behave belligerently and threaten our lives over asking you to keep a mask on and follow Covid regulations and other basic decencies and practice policies. Do you realize the risks we take showing up every day. We have families and loved ones too. I dont disagree its frustrating to wait, etc. Perhaps some of you can volunteer in our call center or other short staffed departments and then write a new review.
Review №7
2022-03-28The worst of the worst I don’t recommend anyone to go there at all the people on the phone are very rude and they will hang up the phone on you when u need help just tried to call nd make an appointment for my head injury and she just hanged up the phone on me when I tried to tell her I can’t be on the waiting list bc I need it sooner
Review №8
2022-01-03I havent been able to make an appointment during couple of months. Been in queue for 43 & 38 mins each time, but they hung up every time and didnt call back.Their telephone receptionists are very unprofessional & irresponsible.
Review №9
2021-07-08Lot of tough reviews on here so I thought I would share my two experiences at this location. I recently finished graduate school and am still job hunting, so I had to get some inexpensive dental insurance. Having done so, I only had two options for clinics, here, and St. Peters clinic.People need to keep realistic expectations. This location handles the medicaid patients in the area. They do extremely high volume compared to most private dental clinics. My only complaint is that it is hard to get someone on the phone and that is because one person is taking care of myriad tasks and sometimes you have to be on hold. I just plan on calling when I am working on something else so I dont get ticked off from waiting. Again, it is what it is...going with the flow tends to be less frustrating than trying to stop the tide.Check in: Richard was working the front desk. He was very polite and helpful. Just a side note, I find that when I am polite to people and treat them with respect, I get the same treatment in return. I experienced this with every employee I encountered there.Exam and Cleaning: I loved the fact that my exam and cleaning were in one appointment. I had Jennifer cleaning my teeth. She was extremely efficient, yet very thorough as well. I was done faster than any dental appointment ever. She was moving and moving me (through dental x-rays) quickly. It was great. I am someone who seriously dislikes wasting time lol.Fillings: My follow up with Dr. Holder and Lavena (may be off with her name and if so, my apologies) were awesome. I was set up before Dr. Holder came in. He numbed me up real quick and also listened to my question/concern about my front tooth being chipped and chipping away more and more. He quickly ground it down a bit before starting. (He was also working on a patient next door going back and forth. I think this is great! I love the efficiency in this office). I was extremely happy because at most private dental clinics, this would have been a separate appointment. My fillings and cleaning times combined were still faster than most any single dental appointment Ive ever had.Checkout: I didnt speak to the young woman for checking out. She was on the phone and I didnt want to wait (I also realized I didnt need to do anything because long-term appointments are not made, only 30 days out at most). Dr. Holder already informed me when I needed to call and get an appointment for my next cleaning. I told Richard thank you and that I would call to make an appointment when my next cleaning was due. As always, I received a polite response from Richard.So overall my expectations were low based on my insurance and my options. I was pleasantly surprised on both visits.Even when I start working, I plan on continuing to go to this clinic, I am that happy with the service and I am someone who is notorious for tearing apart bad service in my reviews lol. I also give credit when credit is due :
Review №10
2021-10-21Plz teach them gratitude they are dealing with patient with high blood pressure and diabetes. When ever you call your customer service number their BP always high they don’t like say hi how are you and raised their voice I want make oppointment but end up hung up and it’s every time. They don’t care other people life . It’s trouble to handle them when your sick. Plz help patient for their medical needs that clinic meant. Thanks