Delivery
Yes
Williams-Sonoma in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible car park
No
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 212-633-2203
Site: https://www.williams-sonoma.com/...
Site: https://www.williams-sonoma.com/...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–7PM
Williams-Sonoma in other cities:
Comments (142)
Love this store one of my favorite stores The employees are amazing
Paid & placed an order online, called the store ahead to let them know I wouldnt be able to pick it up until the weekend, associate on the phone said theyll put a note on it and it wouldnt be a problem, got to the store that weekend for them to tell me: they cancelled my order and SOLD it on the sales floor.
JD here helped me find the perfect kitchen knives, and I’m very happy with my purchase. He let me hold several knives to see what felt right, and walked me through the various differences between brands and styles. Unfortunately, when I got home I noticed a crack in the knife block I had bought, but when I called JD he said to bring it back and he would exchange it, which he did. I’m really happy I wondered into this shop! Thanks JD!
Beautiful store with many high end Homeware items.
Courteous and helpful staff. Wonderful store. Great products.
High quality kitchen equipment. Of course, with quality like this, you pay a premium price.Great ambiance and the staff is very friendly and helpful.
Good experience. Received lovely service from Suzy!She was just very nice and warmly engaging.I helped myself to the peanut toffee two times. It was delicious too, but I went back for the third and final time as I was at the checkout, but someone removed it. Bummer.Michelle was at the checkout. She was about the business, but warned up as we engaged in a brief, yet meaningful convo.Earlier, I helped her as she was trying to place merchandise into a shopping bag and there you have it.As always, I thank you.
Helpful staff, always asking if guests need assistance; Michelle was very helpful in recommending a popular tea from London as a Christmas gift for a family member. I didn’t have to go searching for a gift for her at another store so it worked out ! Diana was also very warm, friendly and diligent! Will come back here frequently and being my family , Thankyou for a pleasant shopping experience! Especially on Christmas Eve !
Good deals, great selections, and very good customer service. I have frequently been to this locale, and continue to come back again and again...
Great place. Loved the associate. Who knew knife shopping could be so much? I still think about the salesperson with a smile on my face months later. She definitely made the experience much more pleasant.
Having a Williams Sonoma in your neighborhood is key! We love the staff here and my dog DRAGS me here every day because they give out treats. They staff are always very friendly and knowledgeable! Highly recommend it!
For your kitchen needs, they carry almost everything you could possibly need. Top end pot collections are a must. Dont buy them individually. Go on a sale day like Memorial or Black Friday and take about $5000 with you and you can have their top products and fill your entire kitchen and home. A set for $4000, you can probably get for $2000 on a good sale day. Their rewards is slightly lack luster but every other aspect of this place is grand.
I registered with William Sonoma for my wedding, so my experience with this place is pretty expansive. I love coming in here and looking at the new kitchen and home appliances. Ive bought everything from birthday candles to pots and pans from here. Sales associates are knowledgeable, but I think the managers have an amazing amount of knowledge. This is a great place to register for an event or to just go and check out appliances. If you come in on the weekend, they normally have demonstrations and samples for customers!
I bought a gift yesterday that was quite heavy and I want to commend the sales people for their help in picking out the best gift, a guacamole mortar, and for helping me secure it in a little cart I brought in order to transport it home by train...which I did. I especially want to mention a lovely blonde middle age woman, perhaps the manager, who went out of her way to make sure my box was secure in the carrier.Service with a smile is appreciated....great staff.I tried to give a tip but it was refused.
Staff is super helpful. I had my dog with me and accidentally knocked down a mug. As awful and embarrassing the situation was, the staff made me fell welcome and very comfortable regardless of the incident. 5 star for costumer service
Horrible company, misleading customers online. When I was placing my order it showed 3-8 business day delivery. 24 hours after purchase I tracked my order and I saw it was going to arrive 3 weeks later!! My money is still not on my account even though I canceled it immediately. They caused me a considerable inconvenience!!! I needed that product before my family arrives from Europe and now I cant buy another one (from a different decent company) until my money is back on my account. Misleading is illegal!!! Liars
I was late buying a friends wedding present and realized I couldnt have it shipped.Erik at this location patiently went to the registry, confirmed that each item was in the store, let me know that if I paid over the phone hed have it gift wrapped and ready by the time I got to the store and updated the registry.A good employee can make or break a place.This place is great.Thank you, Erik.
Beautiful store and JD the manager is EXCELLENT!!!!!! He is very kind, patient and actually understands how everything works. When I first discovered the store a year and a half a go he and Larry (now retired) came over and help me organize and set up everything I bought including a spiralizer, dishes, plates, knives etc. It is amazing to get such excellent service and I came back today to shop and JD even helped me find an amazing Indian spice which is vegan! I got more plates, spices, a stainless steel tray to back and more.A treasure in Chelsea and JD and a young man today were invaluable helping me!
Alway enjoyed coming to pick up Fortnum & Mason. Only place to get.
Excellent products and very knowledgeable staff. A fantastic company!
I love Williams Sonoma. Their selection of high quality home goods is amazing. This store really inspires me to create culinary art.
Very unsatisfied. Tried to return failed 70-day-old product to no avail.
Wonderful selection of homewares and kitchen wares. The staff is always very gracious and helpful. The prices are high, but youre paying for exemplary service and outstanding quality of goods.
Williams Sonoma has always been a favorite of mine. Its a little expensive so I dont shop there often but they have some quality kitchenware and friendly staff too. This location was no exception. Its also next to Williams Sonoma Home, which sells home furnishings.
Customer service at this location is awful. I’d rather make the trip to a different store location uptown than be subjected to the annoying and frustrating experience of dealing with this store’s employees.
Very nice staff and provided free holiday wrapping!
This Williams Sonoma is large and airy. Excellent customer service and a great selection of cookware and accessories in the store. They out herbs in a rotisserie in order to perfume the store. Overall, it is a pricey store but it is a specialty store and the quality is excellent.
They have a wonderful selection of homewares and kitchen wares. The staff is always very gracious and helpful. The prices are high, but youre paying for exemplary service and outstanding quality of goods.
Lacking in customer service, was stared at like I didnt belong. Not even an initial greeting. Will not be purchasing my espresso maker here!
Very kind staff and I like the lay out better than the one in the mall on 59th Street
Checklist to Be a Customer1. Love of cooking.2. Desire excellence.3. Have a bottomless wallet.With that said this store is for the best but theyll make you pay for it.
Got a great deal on some Star Wars cookie cutters. They sell quality bakeware. Ive searched on ebay, but ebay cant compete with their prices. Nice service, and a beautiful store.
Bought a Le Crueset set from them, in the store. It cracked on first usage. I hauled it back to the store, and they refused to help. Wouldnt even give me my receipt or contact info for Le Creuset. Last time I shop with them.
Large selection and variety of items for the kitchen and cooking and more. They offer live cooking lessons. Check with store or online for schedule. Items are reasonably priced.
I truly enjoy this place. The cookware is Amazing, the staff is kind. I want almost everything in this store in my house!!
Good selection of kitchen and dining goods, as well as other knick-knacks. Tends to be a bit pricey except for when theyre clearing out seasonal stuff, but its a great place to see some stuff in person.
Bwey helpful staff. Keep up the good work!
Staff is super friendly. I was in the store for about 10 minutes buying some cocktail supplies and I must have had 5 people come up to try to help me.
The staff is super friendly. I was in the store for about 10 minutes buying some cocktail supplies and I must have had 5 people come up to try to help me.
Williams-Sonoma is always on the top of a gourmands list when it comes to buying top-notch appliances and kitchen tools. The staff is always courteous and usually quite knowledgeable about the products in their departments.
Always a delight shopping there. The staff member who rung me up last time was not very friendly.
It’s a heaven of premium kitchen wears and cookwares. Staffs are friendly and very helpful. Molly gave me a good service.
I have stopped by this location several times - each visit the sales associates always seem too irritated to answer questions or be bothered in general. There are never the same employee twice so not sure what’s going on. .
Great variety more high end and hard for low income person like me
Terrible customer service. There were 5 people working the floor. 3 total customers in the store. And I had to wait 15 min to purchase my items while I was standing at the counter, and the associate answered a phone call.
Convenient location with helpful staff, but limited stock on hand each time Ive visited the store looking for specific items.
Close to Chelsea market.Lots of good choices of kitchen stuff.little on the expensive side but quality stuff .Sometimes they have amazing set of HomeGoods in the display.
Went to pick up some turkey seasoning they had a better selection then what was online and the people were extremely helpful!
Great story. Should make customers aware of how long sales last
We love to buy our kitchen appliances from William-Sonoma. Very high quality
The nice lady at the register was friendly. I got what I needed, which is a new sauce pot.
Great selection of quality brand name kitchenware.
Best kitchen supply store around. Really amazing and caring staff.
Vast selectio of unique kitchen goods. A bit pricey, but they carry high quality goods.
Love this store, the salesperson kept asking if I needed help, which was a little annoying but I guess thats her job.
Love this store! Quality products and amazing sales people
Great products you wont find anywhere else.
Didnt have a lot of stock. Lots of people working. Expensive with no less expensive options.
I love this store. Especilly this location. very good people willing to help.
A great place for those committed to culinary exploits
Excellent kitchen items and I had a free Nespresso.
A must for discerning home cooks and culinary endeavors
Fantastic store and very service-minded personnel
Good selection, helpful staff. The holiday bark is very good
Surprisingly Rude and snotty. It was unusual that the staff were condescending when accepting a return with receipt. Highly disappointed.
Fun and beautiful products. Great service
Love that they have taste sessions and different plates and dishes that are interesting.
My wife love me today more than ever thanks for your products
Lots of interesting and usefull products to offer. Friendly staff.
Lots of cool stuff for the home cook and fresh products
Small but has good choice and variety. Pricey as always.
A nice store to buy kitchen goods and other things for the home
Pricey... but love to go in
Lovely store with very helpful staff!
You find things you never knew you needed!
Good quality products and kitchen needs.
Nice stuff. Pricey but good for inspiration.
Great store for everything in the kitchen
I absolutely love this store💜💙💚💚
Shiny pretty things and friendly, patient service
On this very busy Dec 23 I never wanted for help or advice.
Interesting and unique items!
Exceptional service and advice. Found exactly what I needed.
High end great selection expensive
Always great. I stop in frequently.
Fully stocked store.
Great.
I used to work here lol
Excellent kitchen supply!
Great
Great kitchen stuff.
Very nice cookware
Great customer service!
They are so over price
Pricey hipster pots and pans
Get your kitchen right. This is thee place.
Very helpful staff.
This place really cares about its customers
Really nice staff.
Love love love!
Typical WS store
FREE HOT CIDER
Expensive
Helpful products！
Lovely store
Love it!
Excellent service
Always a joy....
Great service
Simply amazing
A cooks dream
Love it here
I love this place
OCD paradise
Very helpful
Very nice place, you find a wide variety of kitchen items 🤩
Excellent quality in all articles for the home.The kitchen and tableware sector has a variety for different occasions and themesInterior decoration, furniture, carpets and linen.Undoubtedly a place where you will find everything to equip your home.My experience was always very good!
A dream for every cooking enthusiast. Expensive.
Too angry! Very cool house items!
Heaven for those interested in kitchen utensils. Its a pity that I couldnt take the picture inside, but all the staff are friendly and very friendly.
Excellent attention! There are days that have promotions. The articles of gastronomy are very good.
There is everything for the house ...
Great place to buy things for the kitchen
What u need household items ....
Very nice store, and beautiful items perfect
There is everything for the kitchen. A luxury!
Excellent attention and collaboration, and the best product, thanks !!!
I loved the intimate placeVery good
Great variety of products.
Premium kitchen tools
I didnt like how they treated me
Equipment for kitchen
Total reviews rating 4.3
142 Reviews for Williams-Sonoma 2023:
Review №1
2022-02-11What could have been a nice review of a surviving brick & mortar store competing with Big Box Retailer’s & Amazon; I’m sad to say this store had a chance to and blew it. It’s really a shame and one of the first times in recent years I’ve felt deliberately targeted and profiled; which really was upsetting. Especially considering two white women were in the store with no mask and no one speaking to them about that when that’s posted on the door. I’m wearing a mask, ready to actually make a big purchase and perusing what else they might have. Talking with my partner via text & picture mail on anything else we might need, and what would be a good gift; I was approached in a rude manner and tone followed by a discourse on what this employee found okay to do in store. There’s no signage or posting about any sort of photography but there is about masks and wearing them. I watched as the the duo was not harassed yet I’m singled out. Followed by being followed around the store and rushed along for my purchase. Which was all irking seeing this other group clearly treated differently; like night and day. Whether they made a purchase or not I can’t be sure but it didn’t seem like it. But because a black man is in the store , with a backpack and hoodie there’s some issue. Meanwhile I was at first celebrating how nice the store looked and the nice products. It was a shame and feeling the following around the store just felt gross. If I had time to go somewhere else to purchase this gift, I would’ve. Another employee at the counter (and was seemingly a long term employee) offered assistance in the area of the item I needed. Her friendliness and expertise was a bit more refreshing after the two other employees were so distasteful; but it doesn’t salvage the shopping experience. If i wasn’t crunched for time in my life I really would’ve spent these hundreds with anyone else or company; and remained not petty enough to next day air my decision through Amazon. But this Williams-Sonoma is likely not the pride of their stores and I’d avoid them. Shop anywhere else with better customer service.In my fashion of honest reviews I will say the store is very clean, well lit, well stocked, and the cashier did their best without knowing what the other employees did , said, and my ruined experience. If you choose to shop here I hope you have a better experience than I did.
Review №2
2022-06-10Ive been here but I dont like this store. The staff here are racist. 2 of the staff followed me and my girlfriend as if they were afraid we would take their stuff. Still wondering why they stared us in this way. And a lot of things here seem so cheap.I hope Asians dont come here to be discriminated against. We buy in the store, not in the store to discriminate.
Review №3
2020-07-02Strange experience but seemed organized and safe when we had to by essential kitchen items. Staff was friendly and wearing PPE properly.
Review №4
2022-02-20Dear Ms. Annie, please do the right thing the next time the sign in the store states that Home lotions and soaps are 20% off but the register and William Sonoma website do not reflect 20% off the dish soaps directly under the sign. Give the customer the 20% off. I hope William Sonoma will provide you additional training. NYS Dept. of Consumer Affairs please take note.
Review №5
2022-04-16Not as big as most W&S stores, but they still have friendly staff and a decent selection. If they dont have it in store, theyll ship it.
Review №6
2017-12-09I generally look for 3 things in the places I frequent:Service - the staff here are friendly with just the right about of leave-you-alone.Offering - amazing range of high quality products.Atmosphere - so Christmassy! Check out the tower of peppermint bark candy!I hope you found this review helpful.
Review №7
2022-01-09I am glad that William Sonoma store is open to buy in. I bought the meater plus thermometer. The other items I was interested are offer cheaper in Amazon but the representative could not mach the prize. I think William Sonoma focus as a culinary seller is declining to focus in other parts of the group like furniture...my opinion.
Review №8
2020-01-31Got the Harry Porter ice mold from Williams Sonoma last week. Im absolutely loving it ! The ice actually shaped like the golden snitch and it doesnt smell anything weird like the other ice mold I bought. It is easy to use as well. Highly recommend !
Review №9
2019-01-31I purchased a breville barista express from this location about a month ago.The first machine acted wonky right out of the box. I used it for about three days and the machine began shutting off while making a shot of espresso. I called up the store the manager told me to bring the machine in.Upon arriving at the store we examined the machine and the manager determine it was defective and got me a new one. The customer service was superb and it really made me happy that I purchased the machine from Williams sonoma.After getting my new machine, the manager demo how to make espresso on the display unit. This was great because it gave me a baseline on how the machine was supposed to work.
Review №10
2021-06-10Firstly, its a very pretty store with a lot of great products that vary in price. My only issue is that it seems to be a commission based establishment, so when I went in just to browse, a worker very kindly came to ask if I was interested in buying anything. The moment I said I was just browsing, but Im moving so I will come back soon his enthusiasm was gone and he just walked away. As I was walking out I told him to have a great day and Ill be back soon, he didnt acknowledge it even as he looked at me. The service just isnt there and it felt more like they just want to cater to the rich and will overlook the average joe. Giving it 3 stars because they have a lot of nice products, are very well stocked up and clean, but it didnt feel very welcoming. Wont stop me from buying from this company, but not sure Ill be coming to this location again unfortunately.